Your IT Future, Delivered. Principal Information Security Engineer With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and India earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience. Digitalization. Simply delivered. At IT Services, we are passionate about [Cloud Technologies and Information Security]. Our [SPCS Cloud Security and Compliance and Resiliency] team is continuously expanding. No matter your level of Principal Information Security Engineer proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace Grow together. As a part of the SPCS Cloud Security and Compliance and Resiliency team, support the Posture management and workload protection to DHL public cloud (Azure, GCP, OCI, AWS and etc) workloads using various tools and you will support our engineering teams and different stakeholders. Your responsibility is to identify noncompliance security issues and and work with stakeholders to address them as per requirements. Additionally, as the threat landscaping is changing defining and implementing new controls are required at all time. Cloud Security Expertise: Extensive experience in securing cloud environments (Azure, AWS, GCP), with strong knowledge of cloud-native security services, Identity and Access Management (IAM), network security, and encryption. The candidate must be familiar with securing both IaaS, PaaS, and SaaS deployments and applying security best practices in cloud architecture design.Risk Management, Compliance, and Threat Profiling: Deep understanding of security risk assessments, regulatory compliance (ISO 27001, SOC 2, GDPR), and cloud security frameworks (CIS, NIST). The candidate should be skilled in identifying, assessing, and mitigating risks specific to cloud environments. This includes conducting threat modeling and profiling to anticipate potential attack vectors and vulnerabilities while ensuring the organization adheres to industry regulations and standards.Automation and DevSecOps Integration: Proficient in embedding security into the DevOps pipeline by leveraging Infrastructure as Code (IaC) and CI/CD tools. The candidate should have experience with automation tools for security monitoring, threat detection, and vulnerability management, ensuring security is integrated into every phase of the development lifecycle.Architectural Design, Security Governance, and Continuous Monitoring: Strong capability in designing secure, scalable, and resilient cloud architectures. The candidate should demonstrate experience in defining security governance, policies, and controls for cloud environments, ensuring alignment with organizational goals and security posture. Additionally, experience with continuous monitoring of cloud environments for emerging threats, real-time risk mitigation, and rapid response to incidents is crucial.Having Microsoft Azure, GCP certificates would be highly recommended. Ready to embark on the journey? Here’s what we are looking for: As a Principal Information Security Engineer, having Cloud Security Posture Management and Vulnerability management solutions are a huge plus. Very good knowledge of Cloud security (Azure, GCP, OCI) & Posture management and alerts reporting. will also be an integral part of this role. You are a technology aficionado, therefore you have a good understanding of of different scripting languages such as Python, PowerShell, and other CLIs are very benefitial. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful. An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility.Annual Leave: 42 days off apart from Public / National Holidays.Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.In House training programs: professional and technical training certifications.

Your IT Future, Delivered. Senior Project Manager With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and India earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience. Digitalization. Simply delivered. At IT Services, we are passionate about Digitalization and Cloud computing is one of our main focus. Our Secure Public Cloud Services team is continuously expanding. No matter your level of Senior Project Manager proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace #Google Cloud #Product Portfolio Grow together. Coordinate and work with a cross functional team to deliver Cloud Managed Services Product Strategy and Roadmap. Manage Product Planning activities such as prioritization of releases, features and plan, aligning with Business Unit demands or requirements. Collaborate with Pricing team and Technical Product Team to define pricing models and service offerings. Collaborate with Financial team to track and monitor total cost of ownership for Cloud Managed Services. Track Product Development and Product lifecycle based on Cloud Product Roadmap. Manage various internal Stakeholders such Pricing Team, Financial Controllers, Technical Product Teams to ensure successful release of new services/changes and successful adoption. Ready to embark on the journey? Here’s what we are looking for: As a Senior Project Manager having sound financial knowledge is a huge plus. Very good knowledge of Cloud Services and Product Portfolio Management will also be an integral part of this role. You are a Cloud Computing aficionado, therefore you have a good understanding of Public Cloud Offering such as Azure or Google Cloud]. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful. An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility.Annual Leave: 42 days off apart from Public / National Holidays.Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.In House training programs: professional and technical training certifications.

? Ops Tally, timely Loading and unloading of vehicles without exception, perfection in tally process. ? Ensures all EDD shipments are out scanned and delivered on time. ? Ensure timely dispatch of vehicles, with required documentation. ? Has a punctual and honest towards work. Able to do rational shift – First/Second and Night Shift. ? Basic English communication required (Read, Write) Smartphone: Access to a smartphone for task management ? Demonstrate good Disciple in workplace ? Ready to accept challenges ? Age – 18 to 28

Join our “Process Automation” team at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Expert - Process Automation Job Grade – L Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide best-in-class service within the Air Freight service line, supporting our DGFF regions and countries across the globe. The role entails comprehensive training to proficiently perform a diverse range of activities, including shipment creation and enrichment, document upload, CONSOL preparation, handling inbound consols, providing agent solution support, post-flight tracking, managing CONSOL costing, handling exception management, tracking and updating milestones, and booking transport services. Key Responsibilities: Graduate in Computer Science/IT or equivalent Degree 2 to 5 years of experience in IT industry with code development background in dot net and SQL Server Excellent communication skill is a must Experience in .NET development, C# / VB.Net, the .NET Framework and related Windows / Web technologies, interacting with Microsoft SQL Server, REST and Web Services. Strong in LINQ, Entity Framework, ADO.NET Experience in building web applications (HTML, JavaScript, JQuery, CSS, XML, JSON, ASP.NET, MVC) Understanding/implementing the design of loosely coupled distributed and scalable application. Good design approach in building the reusable component. Good in Relational Database knowledge SQL Server / Oracle. Experience in writing stored procedure, function, views and complex nested queries. Experience in design, development & deploying distributed applications through open APIs such as REST/ SOAP/ Web services. Domain knowledge in Supply Chain and Logistics is a plus Ready to work on Uipath Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

Join our “Customs Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Associate – Customs (CDZ) Job Grade – N Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide best-in-class service within the Customs service line, supporting our DGFF regions and countries across the globe. The role will involve comprehensive training to proficiently perform a range of activities, including file opening, document management, supporting shipment details, processing customs entry such as registration and invoice declaration, managing invoice and costing, handling customs data validation and enrichment, and offering global customer support. Key Responsibilities: To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree 0 – 3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

Join our “Finance Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Expert – Finance (RTR) Job Grade – L Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. As an RTR Expert in Finance, you will be responsible for managing and executing daily Record to Report activities, ensuring timely financial reporting and compliance, especially during Month-End Close processes. This role requires strong interpersonal and communication skills, a deep understanding of accounting principles, and the ability to drive continuous improvement projects. Key Responsibilities: Manage daily RTR activities, ensuring timely completion and adherence to timelines, especially during MEC. Prepare and post monthly journals, including Recharge, Adjustment, Allocation, Bank, and Payments. Conduct month-end close activities within designated timelines, such as Subledger Reconciliation, Crest Reporting, FX Revaluation, Interface Close, GL Close, and CM Close. Handle periodic/ad-hoc report requests from customers, including DSO, DPO, Volume Analysis, and Account Analysis. Oversee cash and bank transaction postings, payment execution, disbursement, inter-house banking, vendor transactions, and bank statements downloading. Manage Fixed Asset processes, including Addition, Retirement, Depreciation, Reconciliation, Adjustments, and Evaluation. Perform balance sheet Reconciliation, analysis, and follow-up on open items. Ensure strict adherence to Control and Compliance standards. Proactively work with internal and external stakeholders to resolve queries and issues. Understand and comply with internal control requirements and audit processes. Identify and share best practices within the team and work on continuous improvement initiatives. Perform clerical accounting duties, reconcile and post transactions to the general ledger. Meet process control requirements and provide samples to internal and external auditors. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Contribute as a subject matter expert in problem-solving and process improvement. Collaborate with business partners to enhance processes and identify best practices. Assist staff in resolving complex issues, maintain thorough process documentation, and ensure quality control. Required Skills/Abilities: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Advanced degrees or certifications such as a Master's in Business Administration (MBA) or Certified Public Accountant (CPA), Chartered Accountancy are advantageous but not mandatory. 3-5 years of experience with a focus on RTR processes or financial reporting. Good knowledge in MS office Strong understanding of accounting concepts and principles. Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) - Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

Territory Service Representative - Panjim Roles and Responsibilities of TSR : Service to the customer by Intact and timely Pickup and delivery of shipments (field work) Ensure connection of shipments picked up from own route Develop territory / route. Grow business with existing customers in the route Generating Sales lead Self grooming and upgradation of product and operations knowledge Sharing Competition information About BD Be part of an organization synonymous with efficiency and trust. Elevate your career in a fast-paced environment that offers growth and attractive compensation. Join a globally recognized brand committed to innovation and service excellence, fostering a supportive and inclusive work environment. Requirements Dependable, friendly, and tech-savvy individuals with a two-wheeler & valid license Age: 19-28 years Qualification: SSLC/10th Pass Geographical Area Knowledge Basic English communication required (Read, Write, Speak) Smartphone: Access to a smartphone for task management and communication

Your IT Future, Delivered. Test Engineer in FSI development team With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences. Digitalization. Simply delivered. At IT Services, we are passionate about delivering services to DHL internal divisions. Our FSI Cross dock application is continuously expanding. No matter your level of your current proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace #FunctionalTesting #TestAutomation #FSI Grow together. Our department is delivering build (projects) and run (support) services for the FSI Application. To enhance a functionality of the existing application we will be expanding our footprint which will be delivering functional components for cross-dock functions for Global Warehouses across DGF. As a Test Engineer, you will be responsible for ensuring the quality and reliability of our software product. You will cooperate with the test manager on creation and execution both manual and automated test cases. A very important aspect will be the close cooperation with the development team to report defects and validate application after deployments. Ready to embark on the journey? Here’s what we are looking for: Create Comprehensive Test Cases - Develop both manual and automated test cases, ensuring thorough coverage. Execute Tests and Report Defects - Execute test cases and report identified defects to the development team. Test Automation - Write and extend manual and automated test cases. Collaborate on test automation framework enhancements. Tech Stack Test strategy and planning Proficiency in SQL. Proficiency in test automation tools and frameworks, such as Selenium, Appium, or Cucumber. Browserstack for testing across various browsers Jenkins for test process automation Adobe experience manager – knowledge is an advantage An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications. Show more Show less

Your IT Future, Delivered DevOps Engineer With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences. Digitalization. Simply delivered. At IT Services, we are passionate about APAMA and Webmethod. Our [EXPSD Duty Billing] team is continuously expanding. No matter your level of [DevOps Engineer] proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace #DHL #DHLITServices #Together Unstoppable Grow together Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. We are seeking an experienced DevOps Engineer to join our team. As a Devops Engineer, you will get involved in developing, designing and implementing solutions which include analyzing the functional and technical requirements to ensure they meet our customer needs. Production support and RCA on problem/incident tickets would be another aspect/responsibility needs to be taken care of. Ready to embark on the journey? Here’s what we are looking for: Technology/Languages: APAMA 10.x, webMethods 10.x, PLSQL DBMS: Informix Dynamic Server 11.x, Oracle 11x, MS SQL Server 2012 & above Middleware: IBM MQ, SSIS (ETL), SSRS Advantage: GIT, Jira, OpenText (MBPM), AKS (Azure), , Java, Python Tools: Visual Studio 2017 & above, SSMS, SOAP UI, Chrome/Edge, ServiceNow You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful. An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications. Show more Show less

Your IT Future, Delivered DevOps Engineer (Snowflake) With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences. Digitalization. Simply delivered. At IT Services, we are passionate about technology. Our Express BI Complex Data Solutions team is continuously expanding. No matter your level of DevOps Engineering proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace Grow together Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. You will provide second/third level day-to-day operation support, and help investigate and resolve incidents or problem root cause analysis, which were not resolved in lower support levels. Sometimes, issues might get tricky and this is where cooperation on troubleshooting with other IT support teams and specialists will come into play. When it comes to firmware bugs, vulnerabilities and other issues related to our technologies, communicating with our vendors is key. Your responsibilities involve: Deploy and maintain critical applications on cloud-native microservices architecture Implement automation, effective monitoring, and infrastructure-as-code Deploy and maintain CI/CD pipelines across multiple environments Support and work alongside a cross-functional engineering team on the latest technologies Iterate on best practices to increase the quality & velocity of deployments Sustain and improve the process of knowledge sharing throughout the engineering team Have on call responsibilities in rotation with the engineering team You may need to work long hours in the run up to a product launch or during product-update periods. You may also need to be on call at these times, or to handle unexpected incidents. Last but not least, security technologies associated with Firewalls, Load Balancers, VPNs, Proxies, Azure and Google Cloud are all in your support league. Ready to embark on the journey? Here’s what we are looking for: As a DevOps Engineer, having Snowflake DB with Matillion knowledge is a huge plus. Very good knowledge of Teradata will also be an integral part of this role. You are a DevOps aficionado, therefore you have a good understanding of SQL, DevOps Tools as Jira, Jenkins, GitHub or similar CI/CD Tools. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful. An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications. Show more Show less

Your IT Future, Delivered Senior DevOps Engineer With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences. Digitalization. Simply delivered. At IT Services, we are passionate about technology to drive innovation and deliver exceptional solutions. Our ITS Express Solution team is continuously expanding. No matter your level of DevOps Engineer proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace #Developer #100%Uptime #Reuse Grow together Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. You will provide second/third level day-to-day operation support, and help investigate and resolve incidents, which were not resolved in lower support levels. Sometimes, issues might get tricky and this is where cooperation on troubleshooting with other IT support teams and specialists will come into play. When it comes to firmware bugs, vulnerabilities and other issues related to our technologies, communicating with our vendors is key. For any issues related to telecommunication/security systems within the DHL Group environment, you are our superhero. The same applies when it comes to managing, proposing and implementing all necessary changes to production security devices in all IT Services Data Centers and premises, providing global availability to key DHL Group services. Last but not least, security technologies associated with Firewalls, Load Balancers, VPNs, Proxies, Azure and Google Cloud are all in your support league. Ready to embark on the journey? Here’s what we are looking for: As a Senior DevOps Engineer, having expertise in Java and microservice knowledge is a huge plus. Very good knowledge of agile-based framework for developing web and backend applications will also be an integral part of this role. You are a technology aficionado, therefore you have a good understanding of CI/CD processes, cloud platform, and database management. You are able to work independently prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful. An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications. Show more Show less

Join our “Process Automation” team at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Expert - Process Automation Job Grade – L Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide best-in-class service within the Air Freight service line, supporting our DGFF regions and countries across the globe. The role entails comprehensive training to proficiently perform a diverse range of activities, including shipment creation and enrichment, document upload, CONSOL preparation, handling inbound consols, providing agent solution support, post-flight tracking, managing CONSOL costing, handling exception management, tracking and updating milestones, and booking transport services. Key Responsibilities: Graduate in Computer Science/IT or equivalent Degree 2 to 5 years of experience in IT industry with code development background in dot net and SQL Server Excellent communication skill is a must Experience in .NET development, C# / VB.Net, the .NET Framework and related Windows / Web technologies, interacting with Microsoft SQL Server, REST and Web Services. Strong in LINQ, Entity Framework, ADO.NET Experience in building web applications (HTML, JavaScript, JQuery, CSS, XML, JSON, ASP.NET, MVC) Understanding/implementing the design of loosely coupled distributed and scalable application. Good design approach in building the reusable component. Good in Relational Database knowledge SQL Server / Oracle. Experience in writing stored procedure, function, views and complex nested queries. Experience in design, development & deploying distributed applications through open APIs such as REST/ SOAP/ Web services. Domain knowledge in Supply Chain and Logistics is a plus Ready to work on Uipath Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

Join our “Business Support Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Expert – Business Support (BS) Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. This role is responsible for reviewing solution design documents, preparing and executing detailed test cases, and coordinating with internal and external teams to ensure data integrity in ETL processes. The role involves producing test reports, supporting business teams during UAT, and collaborating with stakeholders to achieve project objectives. Requires a strong foundation in ETL concepts, SQL proficiency, and effective communication skills. Key Responsibilities: Grasp the data warehousing process and framework to ensure ETL processes align with business requirements. Demonstrate expertise in SQL and Teradata, with strong scripting capabilities to manage and manipulate data effectively. Apply analytical skills to interpret data patterns, identify discrepancies, and ensure data integrity throughout the ETL process. Leverage understanding of the logistics industry to tailor testing strategies that reflect real-world scenarios and challenges. Employ a meticulous approach to testing, with a focus on identifying and resolving potential issues before they impact operations. Quickly adapt to new technologies and applications, embracing change and innovation within the ETL landscape. Lead discussions with stakeholders, facilitating effective communication between technical teams and business partners. Address and resolve issues proactively, contributing to continuous improvement and maintaining high service quality. Evaluate technical and business risks, communicating potential impacts to the management team effectively. Possess specialist-level knowledge of the SDLC, ensuring testing phases are integrated and efficient. Experience with BI tools like QlikSense and Power BI is advantageous, enriching data visualization and reporting capabilities. Assess Solution Design Documents for testing requirements, ensuring clarity and completeness before test execution. Design comprehensive test cases and execute them rigorously to validate ETL processes and data integrity. Work with external teams and vendors to align testing objectives and ensure seamless execution of test plans. Produce detailed test reports and support business teams during User Acceptance Testing to ensure successful implementation . Collaborate with business partners to enhance processes and identify best practices. Assist staff in resolving complex issues, maintain thorough process documentation, and ensure quality control. Educational qualifications: Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field is essential. Work Experience: Candidates should possess a minimum of 2 to 4 years of hands-on ETL testing experience, ideally within a data warehousing environment. This experience should demonstrate a comprehensive understanding of database structures, theories, principles, and ETL practices. Proficiency in SQL scripting is mandatory, with a strong track record of crafting complex queries to validate data transformations, load processes, and ensure data integrity. Prior work experience in Agile and Scrum methodologies is required, highlighting adaptability, collaboration, and the ability to thrive in fast-paced development settings. Expert-level familiarity with test management tools like HP QC - ALM and Jira is expected, enabling efficient management, documentation, and tracking of all testing activities. Preferred Qualifications: Additional certifications related to SQL, data warehousing, ETL tools, and methodologies will be considered an advantage, indicating a dedication to ongoing professional development in the field. Experience within the logistics or a closely related industry is beneficial, providing valuable context that can enhance the relevance and effectiveness of testing strategies.

Join our “Finance – Procure to Pay Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Associate - PTP - Finance (Freight) Job Grade – N Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to deliver exceptional service within the Finance - Procure to Pay (P2P) Service line, supporting our DGFF regions and countries globally. The role will involve training to handle various activities including invoice processing, payment processing, query management, scanning and indexing, and managing month-end close activities. Key Responsibilities: To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree 0 – 3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

About DHL Group and Procurement: DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain. DHL Corporate Procurement is a trustworthy business partner that builds a competitive ecosystem for the DHL Group – SUSTAINABLE, AGILE, CONNECTED, FORWARD LOOKING . We transform the way DHL Group is sourcing products, systems and services from external partners, leveraging modern digital tools and technologies. Our global procurement team is our biggest asset and by focusing on clear priorities, we drive tangible value for our colleagues. As our business keeps growing, we want you in our APAC region. Ready to immerse yourself in the exciting world of Procurement? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of Procurement colleagues and benefit from a wide range of development opportunities. We are looking for an immediate, full-time, permanent position in APAC at Mumbai, India Job Purpose: Advice on procurement processes and performance, standards, tools and best practices required to run effective procurement organization with efficient tools and systems and ensuring procurement compliance by developing, implementing and applying policies and guidelines. Drive service excellence in the area of S2C tools support with strong focus on eSourcing and CLM. Measure and continuously improve ticket SLA for customer satisfaction / smooth operations. Your tasks: Carrying out complex and global support tasks in the area of responsibility eSourcing / CLM tools Monitoring of automated processes and continuous optimization digital products Escalation and information management in the area of responsibility support excellence Conduct Service Reviews with internal/external stakeholders (control measures) Collaboration in the development of support materials and training documents Ticket triage to increase stakeholder satisfaction & initiative ticket avoidance measures Conceptual collaboration and coordination of internal and global cross-team support processes Administration of the ticket tool and the procurement support portal Participation in global and regional projects Support of test activities regarding the procurement tools and processes used Collaboration in regional or global support teams as required Drive continuous improvement Advise on procurement processes, standards, policies, tools, and best practices Support in change management and quality assurance processes and assist with implementation of new suppliers Your profile: Education Level Bachelor’s Degree or equivalent experience/qualification Other Competencies: Confident handling of the standard software MS-Office Pro (Word, Excel, PowerPoint) Good knowledge / certification in eSourcing / Contract Lifecycle Management tools Knowledge and experience with sourcing tools such as Sirion Labs / Jaggaer / Coupa Experience in the area of support Convincing and self-confident appearance when dealing with suppliers and divisional colleagues Strong customer and service orientation Strong interpersonal skills Very strong analytical and conceptual skills Ability to deal with conflict, work in a team and be assertive Awareness of responsibility and costs, precise working methods High degree of commitment, ability to work under pressure and mobility (also internationally) Fluent in English Experience Level: more than 2 years We offer: Great opportunity to work for the biggest logistics company in the world International and virtual environment Flexibility and great opportunity to learn Tempting Compensation and benefits DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If this is something you would like to do, don’t hesitate and start your application. Show more Show less

Your IT Future, Delivered Senior IT Solutions UX Consultant About DHL IT Services With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions . We work beyond global borders and push boundaries across all dimensions of logistics . You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences. Digitalization. Simply delivered. The opportunity User‑centered design sits at the heart of every digital initiative we launch. We are looking for a Senior UX Consultant who can set strategy, lead design delivery and champion continuous improvement—turning complex requirements into seamless, business‑ready experiences. Grow together Drive discovery – conduct interviews, contextual inquiries and analytics reviews to surface user and business needs. Translate insights – create personas, user flows, wireframes and interactive prototypes that tell a clear design story. Design intuitive UIs – deliver high‑fidelity screens that balance efficiency, accessibility and brand standards. Govern consistency – evolve and document design‑system components and accessibility specs. Audit & optimize – run heuristic reviews and competitive benchmarking; produce prioritized improvement roadmaps. Lead the conversation – facilitate stakeholder workshops, present to mixed audiences and align UX strategy to enterprise KPIs. Validate continuously – plan usability tests, analyze results and iterate for measurable impact. Raise maturity – conduct UX‑practice assessments, recommend change roadmaps and mentor peers on best practices. Ready to embark on the journey? Here’s what we are looking for Proven success as a UX Consultant or Designer for enterprise‑grade software or complex IT systems is highly desirable. Portfolio showcasing user‑centered solutions, strategic thinking and measurable outcomes Expert knowledge of research methods, interaction‑design principles and accessibility standards Mastery of Figma, Adobe XD or similar prototyping tools Strong analytical, facilitation and storytelling skills; able to influence senior stakeholders Fluent English and the ability to manage multiple initiatives independently An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications. Show more Show less

About DHL Group And Finance Services DHL Group the logistics provider of the world with over 590,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain. Finance Services - Who we are? We are over 700 financial professionals who provide high-quality finance and accounting services to DHL Group. We operate the financial and accounting processes for over 140 units of Express, P&P, Group Functions, Freight, eCommerce and Supply Chain - in Germany, the Alps and beyond. Our payment factory operates for over 800 group units worldwide. The strengths that define us are shaped by our employees : mature digitalized processes, high-quality services, future-oriented projects and highly satisfied business partners. We are not only the experts for OTC, PTP, RTR, Billing and Master data processes . We develop and operate efficient digital solutions and manage professional projects . We offer expert consulting services and manage hybrid financial processes . Our mission: We help the Group to become better by making finance easy. We are THE partner organization for finance and accounting. In summary: "Excellence in Financial Services. Simply Delivered." Ready to immerse yourself in the exciting world of Finance Services? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of Finance Services colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse group, join us in our APAC region. We are looking for an immediate, full-time, permanent position in APAC at Chennai, India. Job Purpose: The Compliance Data Analyst is responsible for ensuring compliance with legal regulations and internal guidelines within the DHL Group. By establishing a compliance management system, potential financial risks and reputational damage to the company are minimized. This profile is supporting the adherence, development, analysis and effectiveness of the set compliance processes. Your tasks: Data Analysis and Reporting: Analyze and interpret complex data sets related to compliance management tools utilized at Group level and in the divisions Develop and maintain dashboards, reports, and key risk indicators for tracking compliance metrics. Compliance Support: Assist in the management of digital compliance tools, including incident management software and supplier due diligence platforms. Perform master data maintenance and user management of digital compliance tools and support in automation of such processes. Monitor compliance with internal policies, identifying any possible areas of non-compliance or risk. Collaborate with various teams (such as legal, corporate procurement, and human resources) to ensure understanding of compliance requirements and standards. Process Improvement: Use data analysis to identify opportunities for process improvements and efficiency gains. Perform data sanity and quality checks on processed data Support the implementation of process changes, ensuring they comply with all relevant regulations and standards. Project Management: Participate in compliance-related digitalization projects, ensuring they are completed on time and meet all requirements Your profile: Several years of experience in data analysis and Tool support Experience with data analysis tools and Sharepoint Tools like Power apps and Spfx tools Experience with data visualization tools like Power BI Excellent analytical and problem-solving skills, with the ability to interpret complex data. Strong communication skills, with the ability to present data and findings to non-technical stakeholders. Experience in project work with multiple stakeholders Knowledge and experience in compliance management, a regulatory environment or audit are desirable, a strong interest in compliance topics is required. Fluent in English (German is a plus) Education Level A Bachelor's degree in Data Science, Information Systems, Business Administration, Finance, or a related field. Experience Level Minimum of 3 years relevant experience We offer: Great opportunity to work for the biggest logistics company in the world International and virtual environment Flexibility and great opportunity to learn Tempting Compensation and benefits DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If this is something you would like to do, don’t hesitate and start your application. Show more Show less

Your IT Future, Delivered Software Engineer With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences. Digitalization. Simply delivered. At IT Services, we are passionate about Technology . Our ESB NetData team is continuously expanding. No matter your level of Software Engineer with REST Service proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace Grow together Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. You will provide second/third level day-to-day operation support, and help investigate and resolve incidents, which were not resolved in lower support levels. Sometimes, issues might get tricky and this is where cooperation on troubleshooting with other IT support teams and specialists will come into play. When it comes to firmware bugs, vulnerabilities and other issues related to our technologies, communicating with our vendors is key. Ready to embark on the journey? Here’s what we are looking for: As a Software Engineer, having Java & REST is a huge plus. Very good knowledge of microservices will also be an integral part of this role. You are a technology aficionado, therefore you have a good understanding of SpringBoot , Open Shift , GIT and Jenkins is a plus , You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful. An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. Show more Show less

Your IT Future, Delivered Senior DevOps Engineer With a global team of 5600 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences. Digitalization. Simply delivered. At IT Services, we are passionate about Java Microservices and Architecture. Our P & P Solutions team is continuously expanding. No matter your level of Software Engineer Azure BI proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace #Java #Microservices Architecture #Kafka Grow together Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. You will provide project deliverables and day-to-day operation support and help investigate and resolve incidents. Sometimes, requirements or issues might get tricky, and this is where your expertise in development or the cooperation on troubleshooting with other IT support teams and specialists will come into play. Ready to embark on the journey? Here’s what we are looking for: Java Spring Boot Microservices Developer with experience in developing and maintaining distributed applications. Should have a strong foundation in Core Java, Spring Boot, and Microservices architecture. Additionally, experience with event-driven Kafka messaging, BDD with Cucumber, and a working knowledge of Azure DevOps for CI/CD is required. Key Responsibilities: Design, develop, and maintain scalable and high-performance microservices using Spring Boot. Implement event-driven architecture using Apache Kafka for asynchronous processing. Develop and maintain RESTful APIs and integrate them with external services. Write Cucumber BDD test cases and ensure test automation is in place. Work with relational and NoSQL databases such as PostgreSQL, MySQL, or MongoDB. Deploy applications using Azure DevOps CI/CD pipelines (only usage knowledge required). Ensure security, performance, and scalability of microservices-based applications. Collaborate with cross-functional teams including DevOps, QA, and frontend developers. Participate in Agile development processes, including sprint planning and code reviews. Required Skills: Strong proficiency in Core Java (Java 8/11/17). Hands-on experience with Spring Boot, Spring Cloud, and Microservices architecture. Experience with Apache Kafka for event-driven messaging. Knowledge of BDD testing using Cucumber. Familiarity with Docker, Kubernetes (basic understanding is a plus). Good understanding of Azure DevOps CI/CD pipelines (only usage knowledge required). Strong problem-solving and debugging skills. Familiarity with Git and version control systems. Good knowledge of REST APIs and JSON processing. Experience with log aggregation and monitoring tools like ELK, Prometheus, or Grafana is a plus. An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications.

1. Purpose Responsible for all inbound, outbound and transit operations at the Ground Hub during the shift; Ensure timely and accurate connections of shipments onto the ground network during the shift 2. Key Responsibilities Responsibilities Operational Supervise the entire shift operations in terms of inbound, outbound and transit operations for shipments mainly in terms of tally, documentation and loading operations for o Ensuring timely and accurate connections of shipments onto the approved ground network o Ensuring the timely and accurate dispatch of inbound loads to the respective service centers/ PUDs/ DCs/ directly to customers during the shift Ensure on time arrival and departures of all loads during the shift; Coordinate with origin to provide information on load arrivals and ensure timely further connections of shipments to destination as per scheduled runs Ensure smooth conduct of activities related to Point to Point operations, Multi-level billing operations and EDL/ ODA operations during the shift Manage connections of daily inbound and outbound shipments on the rail network In case of Rail operations, ensure timely load connections and receipt of loads to and from the railway stations Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit loads during the shift Coordinate with check-posts and nakas for clearance of shipments Oversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the ground hub Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Provide communication regarding the same to the concerned PUD Centers / Service Centers Ensure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same Handle all exception cases during the shift; On a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the same Ensure availability of sufficient vehicles during the shift for inbound / outbound operations Provide inputs for fleet requirements and ensure availability of sufficient vehicles for network and feeder runs Oversee vehicle placement at bays and monitor the tally and loading operations during the shift Undertake SLAH (stock lying at hub) checking for the shift and take appropriate action for the same Handle all internal/ external communications during the shift for smooth operations Check and revert on mails from management, in conjunction with relevant departments Check attendance and leave data for all staff in the shift; Plan daily operations within the shift as per the loads and attendance Conduct daily staff briefings, including communication regarding any operational changes in the shift Support the Head – Ground Hub in shift planning Ensure safe handling of all shipments and report any damage cases to the origin Ensure adequate manning of the Ground Hub during the shift in terms of full-time employees, PDAs, loaders, etc. Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally Responsible for generation of all MIS related to Ground Hub operations during the shift People Provide direction, guidance and support to the employees to help them discharge their duties effectively Ensure capability building for the team 3. Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators 1. Ensure service quality and excellence in the Ground Hub Timely connectivity of inbound loads to the PUD / DCs (% compliance) % Stock lying at hub (SLAH) Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT) Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit: Number of instances of misroutes and misconnections 2. Ensure Network Health in the shift Adherence to network timelines ( number of instances of delays in departure schedules of network vehicles) in the shift % connectivity of shipments picked up within the cutoff times to the scheduled network runs in the shift 3. Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines