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ADCI - BLR 14 SEZ

39 Job openings at ADCI - BLR 14 SEZ
UX Designer II, RBS Brand Experience (BX) Chennai, tamil nadu 5 years Not disclosed On-site Full Time

DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! About the Team: RBS Brand Experience (BX) enables worldwide brands (FBA Sellers and Retail Vendors) with strategic, actionable insights and recommendations through brands-facing solutions, self-help tools, and updated policies to empower them to take a customer backwards approach that drives business growth while reducing the Cost to Serve for both Amazon and Brands. We do this by: 1) identifying and validating underserved Brand pain points, 2) building proof of concept, solution and capabilities in partnership with Brands, 3) scaling the solution by leveraging tech, 4) launching full scale brand facing solutions to WW brands, and 5) continuously improve solutions through control mechanisms (such as; monitoring impact, user base, adoption, GTM). Job Overview: Amazon's Brand Experience (BX) team is seeking an exceptional Senior UX Designer to transform complex brand challenges into intuitive, scalable solutions that drive seller and vendor success. In this role, you will lead user research initiatives, conduct discovery workshops, and translate insights into compelling design solutions. You will collaborate closely with product management and engineering to design wireframes, user flows, and high-quality UX solutions. You will influence the product roadmap and ensure our services are highly usable for both builders and non-technical customers, while revamping existing product experiences to create richer, more engaging interactions for users. Key Responsibilities: Lead comprehensive user research initiatives including user interviews, usability testing, and competitive analysis to inform design decisions and validate solutions Plan and facilitate customer discovery sessions, workshops, and feedback loops to deeply understand user needs, pain points, and behaviors Synthesize research findings into actionable insights that drive product strategy and design direction Lead the end-to-end delivery of simplified solutions for the best outcome, present a variety of those solutions, and represent the benefits and challenges with each approach Handle complex problems/efforts, decisions, and escalations as well as determine where to simplify or extend solutions for the best outcome Mitigate long-term risks, balance short- vs. long-term needs, and operate effectively at both strategic and tactical levels Lead org reviews and critiques, and craft/present key narratives (e.g., 6-pagers, business reviews, PR/FAQs, OP1/OP2 inputs) to leadership and cross-functional teams to drive focus and outcomes Influence product and engineering decisions by bringing the customer perspective, guiding design choices, and driving long-term impact Set the standard for design excellence while driving clarity in ambiguous initiatives where problems, strategies, requirements, or technical feasibility are undefined Advise partner teams and senior leaders on org goals and design strategy, influencing engineering decisions to enable UX solutions and driving outcomes across teams and geographies Basic qualifications 5 to 7 years of experience as a user experience designer, interaction designer, information architect, or similar role An online portfolio or samples of work demonstrating experience creating great user-centered design solutions is a requirement for application Communication and collaboration skills with proven experience partnering with developers to implement designs. Demonstrated ability to thrive in fast-paced, ambiguous environments by multitasking, driving design reviews to closure, and collaborating effectively across organizational boundaries. Fluency in best practices for web-based information architecture and design, as well as knowledge of usability principles and techniques Proficient in web design considerations, with a background in design/HCI (or equivalent experience) and expertise in tools like Photoshop, Illustrator, Fireworks, and Visio. Skilled in creating interactive prototypes with design aesthetics and a focus on simplicity over complexity. BASIC QUALIFICATIONS 7+ years of user experience designer, interaction designer, information architect, or similar design-related role experience Experience working in a collaborative team and working directly with developers for implementation of designs Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments PREFERRED QUALIFICATIONS Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver Experience in visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

UX Designer II, RBS Brand Experience (BX) Bengaluru, karnataka 5 years Not disclosed On-site Full Time

DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! About the Team: RBS Brand Experience (BX) enables worldwide brands (FBA Sellers and Retail Vendors) with strategic, actionable insights and recommendations through brands-facing solutions, self-help tools, and updated policies to empower them to take a customer backwards approach that drives business growth while reducing the Cost to Serve for both Amazon and Brands. We do this by: 1) identifying and validating underserved Brand pain points, 2) building proof of concept, solution and capabilities in partnership with Brands, 3) scaling the solution by leveraging tech, 4) launching full scale brand facing solutions to WW brands, and 5) continuously improve solutions through control mechanisms (such as; monitoring impact, user base, adoption, GTM). Job Overview: Amazon's Brand Experience (BX) team is seeking an exceptional Senior UX Designer to transform complex brand challenges into intuitive, scalable solutions that drive seller and vendor success. In this role, you will lead user research initiatives, conduct discovery workshops, and translate insights into compelling design solutions. You will collaborate closely with product management and engineering to design wireframes, user flows, and high-quality UX solutions. You will influence the product roadmap and ensure our services are highly usable for both builders and non-technical customers, while revamping existing product experiences to create richer, more engaging interactions for users. Key Responsibilities: Lead comprehensive user research initiatives including user interviews, usability testing, and competitive analysis to inform design decisions and validate solutions Plan and facilitate customer discovery sessions, workshops, and feedback loops to deeply understand user needs, pain points, and behaviors Synthesize research findings into actionable insights that drive product strategy and design direction Lead the end-to-end delivery of simplified solutions for the best outcome, present a variety of those solutions, and represent the benefits and challenges with each approach Handle complex problems/efforts, decisions, and escalations as well as determine where to simplify or extend solutions for the best outcome Mitigate long-term risks, balance short- vs. long-term needs, and operate effectively at both strategic and tactical levels Lead org reviews and critiques, and craft/present key narratives (e.g., 6-pagers, business reviews, PR/FAQs, OP1/OP2 inputs) to leadership and cross-functional teams to drive focus and outcomes Influence product and engineering decisions by bringing the customer perspective, guiding design choices, and driving long-term impact Set the standard for design excellence while driving clarity in ambiguous initiatives where problems, strategies, requirements, or technical feasibility are undefined Advise partner teams and senior leaders on org goals and design strategy, influencing engineering decisions to enable UX solutions and driving outcomes across teams and geographies Basic qualifications 5 to 7 years of experience as a user experience designer, interaction designer, information architect, or similar role An online portfolio or samples of work demonstrating experience creating great user-centered design solutions is a requirement for application Communication and collaboration skills with proven experience partnering with developers to implement designs. Demonstrated ability to thrive in fast-paced, ambiguous environments by multitasking, driving design reviews to closure, and collaborating effectively across organizational boundaries. Fluency in best practices for web-based information architecture and design, as well as knowledge of usability principles and techniques Proficient in web design considerations, with a background in design/HCI (or equivalent experience) and expertise in tools like Photoshop, Illustrator, Fireworks, and Visio. Skilled in creating interactive prototypes with design aesthetics and a focus on simplicity over complexity. BASIC QUALIFICATIONS 7+ years of user experience designer, interaction designer, information architect, or similar design-related role experience Experience working in a collaborative team and working directly with developers for implementation of designs Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments PREFERRED QUALIFICATIONS Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver Experience in visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Senior Product Manager, Customer Experience Chennai 5 years 5.0 - 8.527 Lacs P.A. Remote Part Time

DESCRIPTION Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon's flywheel. The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon's flywheel by improving Customer Experience (CX) and enabling our Selling Partners (SPs) to grow their business with Amazon. As an AI-powered tech-product organization, RBS provides catalog augmentation and correction technologies for Amazon's retail ecosystem, that find defects at scale and build accountability with upstream teams. Leveraging its rich repository of defect intelligence across all shopping stages, RBS builds predictive tech solutions that inform and influence multiple internal systems - preventing customer experience degradation before it occurs rather than fixing it after the fact, thereby acting as Amazon's last line of defense against poor customer experience. RBS is seeking a Senior Product Manager to lead and build strategic enabler tools that accelerate hypothesis validation and customer experience optimization across Amazon's retail ecosystem. This role sits at the intersection of customer experience optimization and rapid experimentation, driving the development of platforms that enable teams to quickly test, benchmark, and validate customer experience improvements through predictive analytics, rapid experimentation capabilities, and customer feedback mechanisms. Key job responsibilities Customer experience defects across Amazon's shopping journey can significantly impact customer satisfaction and conversion. As a Senior Product Manager - Enabler tools, you will: 1. Think Big and own vision and definition for the products enabling teams to quickly test customer experience hypotheses. 2. Disambiguate the problem space and Size the opportunity for accelerating validation cycles from months to weeks or hours through predictive analytics. 3. Be responsible for end-to-end business strategy, goal setting, product management, review and collaboration mechanisms 4. Establish listening mechanisms to understand customer experience defects and benchmark them against Best in Class experiences and convert them into hypotheses to be validated 5. Be responsible for end-to-end product management with multiple parallel workstreams across different systems 6. Identify risks and develop strategies to mitigate them across complex cross-system dependencies 7. Be responsible for reporting and review mechanisms and communication to Leadership (Flash updates, WBR, QBR, Deep dives) To be successful in this role, you should be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels. You will be data-driven and demonstrate good judgment in how and when to escalate (without damaging relationships). Representing the voice of the customer (internal & external), you will be an evangelist for the product vision, maintaining support for your cause, keeping engineering teams energized and excited, and driving your product roadmap at all levels. You will be very comfortable with written communication skills and a proven track record of delivering products from concept to launch. An AI-first mindset and experience building AI-based solutions will be critical for success in this role. BASIC QUALIFICATIONS 5+ years of product or program management, product marketing, business development or technology experience Experience owning/driving roadmap strategy and definition Experience with end to end product delivery Experience owning technology products Experience working across functional teams and senior stakeholders PREFERRED QUALIFICATIONS Master's degree or equivalent 5+ years of end to end product delivery experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

UX Designer II, RBS Brand Experience (BX) Bengaluru, karnataka 5 years Not disclosed On-site Full Time

DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! About the Team: RBS Brand Experience (BX) enables worldwide brands (FBA Sellers and Retail Vendors) with strategic, actionable insights and recommendations through brands-facing solutions, self-help tools, and updated policies to empower them to take a customer backwards approach that drives business growth while reducing the Cost to Serve for both Amazon and Brands. We do this by: 1) identifying and validating underserved Brand pain points, 2) building proof of concept, solution and capabilities in partnership with Brands, 3) scaling the solution by leveraging tech, 4) launching full scale brand facing solutions to WW brands, and 5) continuously improve solutions through control mechanisms (such as; monitoring impact, user base, adoption, GTM). Job Overview: Amazon's Brand Experience (BX) team is seeking an exceptional Senior UX Designer to transform complex brand challenges into intuitive, scalable solutions that drive seller and vendor success. In this role, you will lead user research initiatives, conduct discovery workshops, and translate insights into compelling design solutions. You will collaborate closely with product management and engineering to design wireframes, user flows, and high-quality UX solutions. You will influence the product roadmap and ensure our services are highly usable for both builders and non-technical customers, while revamping existing product experiences to create richer, more engaging interactions for users. Key Responsibilities: Lead comprehensive user research initiatives including user interviews, usability testing, and competitive analysis to inform design decisions and validate solutions Plan and facilitate customer discovery sessions, workshops, and feedback loops to deeply understand user needs, pain points, and behaviors Synthesize research findings into actionable insights that drive product strategy and design direction Lead the end-to-end delivery of simplified solutions for the best outcome, present a variety of those solutions, and represent the benefits and challenges with each approach Handle complex problems/efforts, decisions, and escalations as well as determine where to simplify or extend solutions for the best outcome Mitigate long-term risks, balance short- vs. long-term needs, and operate effectively at both strategic and tactical levels Lead org reviews and critiques, and craft/present key narratives (e.g., 6-pagers, business reviews, PR/FAQs, OP1/OP2 inputs) to leadership and cross-functional teams to drive focus and outcomes Influence product and engineering decisions by bringing the customer perspective, guiding design choices, and driving long-term impact Set the standard for design excellence while driving clarity in ambiguous initiatives where problems, strategies, requirements, or technical feasibility are undefined Advise partner teams and senior leaders on org goals and design strategy, influencing engineering decisions to enable UX solutions and driving outcomes across teams and geographies Basic qualifications 5 to 7 years of experience as a user experience designer, interaction designer, information architect, or similar role An online portfolio or samples of work demonstrating experience creating great user-centered design solutions is a requirement for application Communication and collaboration skills with proven experience partnering with developers to implement designs. Demonstrated ability to thrive in fast-paced, ambiguous environments by multitasking, driving design reviews to closure, and collaborating effectively across organizational boundaries. Fluency in best practices for web-based information architecture and design, as well as knowledge of usability principles and techniques Proficient in web design considerations, with a background in design/HCI (or equivalent experience) and expertise in tools like Photoshop, Illustrator, Fireworks, and Visio. Skilled in creating interactive prototypes with design aesthetics and a focus on simplicity over complexity. BASIC QUALIFICATIONS 7+ years of user experience designer, interaction designer, information architect, or similar design-related role experience Experience working in a collaborative team and working directly with developers for implementation of designs Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments PREFERRED QUALIFICATIONS Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver Experience in visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

UX Designer II, RBS Brand Experience (BX) Bengaluru, karnataka 5 years Not disclosed On-site Full Time

DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! About the Team: RBS Brand Experience (BX) enables worldwide brands (FBA Sellers and Retail Vendors) with strategic, actionable insights and recommendations through brands-facing solutions, self-help tools, and updated policies to empower them to take a customer backwards approach that drives business growth while reducing the Cost to Serve for both Amazon and Brands. We do this by: 1) identifying and validating underserved Brand pain points, 2) building proof of concept, solution and capabilities in partnership with Brands, 3) scaling the solution by leveraging tech, 4) launching full scale brand facing solutions to WW brands, and 5) continuously improve solutions through control mechanisms (such as; monitoring impact, user base, adoption, GTM). Job Overview: Amazon's Brand Experience (BX) team is seeking an exceptional Senior UX Designer to transform complex brand challenges into intuitive, scalable solutions that drive seller and vendor success. In this role, you will lead user research initiatives, conduct discovery workshops, and translate insights into compelling design solutions. You will collaborate closely with product management and engineering to design wireframes, user flows, and high-quality UX solutions. You will influence the product roadmap and ensure our services are highly usable for both builders and non-technical customers, while revamping existing product experiences to create richer, more engaging interactions for users. Key Responsibilities: Lead comprehensive user research initiatives including user interviews, usability testing, and competitive analysis to inform design decisions and validate solutions Plan and facilitate customer discovery sessions, workshops, and feedback loops to deeply understand user needs, pain points, and behaviors Synthesize research findings into actionable insights that drive product strategy and design direction Lead the end-to-end delivery of simplified solutions for the best outcome, present a variety of those solutions, and represent the benefits and challenges with each approach Handle complex problems/efforts, decisions, and escalations as well as determine where to simplify or extend solutions for the best outcome Mitigate long-term risks, balance short- vs. long-term needs, and operate effectively at both strategic and tactical levels Lead org reviews and critiques, and craft/present key narratives (e.g., 6-pagers, business reviews, PR/FAQs, OP1/OP2 inputs) to leadership and cross-functional teams to drive focus and outcomes Influence product and engineering decisions by bringing the customer perspective, guiding design choices, and driving long-term impact Set the standard for design excellence while driving clarity in ambiguous initiatives where problems, strategies, requirements, or technical feasibility are undefined Advise partner teams and senior leaders on org goals and design strategy, influencing engineering decisions to enable UX solutions and driving outcomes across teams and geographies Basic qualifications 5 to 7 years of experience as a user experience designer, interaction designer, information architect, or similar role An online portfolio or samples of work demonstrating experience creating great user-centered design solutions is a requirement for application Communication and collaboration skills with proven experience partnering with developers to implement designs. Demonstrated ability to thrive in fast-paced, ambiguous environments by multitasking, driving design reviews to closure, and collaborating effectively across organizational boundaries. Fluency in best practices for web-based information architecture and design, as well as knowledge of usability principles and techniques Proficient in web design considerations, with a background in design/HCI (or equivalent experience) and expertise in tools like Photoshop, Illustrator, Fireworks, and Visio. Skilled in creating interactive prototypes with design aesthetics and a focus on simplicity over complexity. BASIC QUALIFICATIONS 7+ years of user experience designer, interaction designer, information architect, or similar design-related role experience Experience working in a collaborative team and working directly with developers for implementation of designs Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments PREFERRED QUALIFICATIONS Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver Experience in visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

UX Designer II, RBS Brand Experience (BX) Bengaluru, karnataka 5 years Not disclosed On-site Full Time

DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! About the Team: RBS Brand Experience (BX) enables worldwide brands (FBA Sellers and Retail Vendors) with strategic, actionable insights and recommendations through brands-facing solutions, self-help tools, and updated policies to empower them to take a customer backwards approach that drives business growth while reducing the Cost to Serve for both Amazon and Brands. We do this by: 1) identifying and validating underserved Brand pain points, 2) building proof of concept, solution and capabilities in partnership with Brands, 3) scaling the solution by leveraging tech, 4) launching full scale brand facing solutions to WW brands, and 5) continuously improve solutions through control mechanisms (such as; monitoring impact, user base, adoption, GTM). Job Overview: Amazon's Brand Experience (BX) team is seeking an exceptional Senior UX Designer to transform complex brand challenges into intuitive, scalable solutions that drive seller and vendor success. In this role, you will lead user research initiatives, conduct discovery workshops, and translate insights into compelling design solutions. You will collaborate closely with product management and engineering to design wireframes, user flows, and high-quality UX solutions. You will influence the product roadmap and ensure our services are highly usable for both builders and non-technical customers, while revamping existing product experiences to create richer, more engaging interactions for users. Key Responsibilities: Lead comprehensive user research initiatives including user interviews, usability testing, and competitive analysis to inform design decisions and validate solutions Plan and facilitate customer discovery sessions, workshops, and feedback loops to deeply understand user needs, pain points, and behaviors Synthesize research findings into actionable insights that drive product strategy and design direction Lead the end-to-end delivery of simplified solutions for the best outcome, present a variety of those solutions, and represent the benefits and challenges with each approach Handle complex problems/efforts, decisions, and escalations as well as determine where to simplify or extend solutions for the best outcome Mitigate long-term risks, balance short- vs. long-term needs, and operate effectively at both strategic and tactical levels Lead org reviews and critiques, and craft/present key narratives (e.g., 6-pagers, business reviews, PR/FAQs, OP1/OP2 inputs) to leadership and cross-functional teams to drive focus and outcomes Influence product and engineering decisions by bringing the customer perspective, guiding design choices, and driving long-term impact Set the standard for design excellence while driving clarity in ambiguous initiatives where problems, strategies, requirements, or technical feasibility are undefined Advise partner teams and senior leaders on org goals and design strategy, influencing engineering decisions to enable UX solutions and driving outcomes across teams and geographies Basic qualifications 5 to 7 years of experience as a user experience designer, interaction designer, information architect, or similar role An online portfolio or samples of work demonstrating experience creating great user-centered design solutions is a requirement for application Communication and collaboration skills with proven experience partnering with developers to implement designs. Demonstrated ability to thrive in fast-paced, ambiguous environments by multitasking, driving design reviews to closure, and collaborating effectively across organizational boundaries. Fluency in best practices for web-based information architecture and design, as well as knowledge of usability principles and techniques Proficient in web design considerations, with a background in design/HCI (or equivalent experience) and expertise in tools like Photoshop, Illustrator, Fireworks, and Visio. Skilled in creating interactive prototypes with design aesthetics and a focus on simplicity over complexity. BASIC QUALIFICATIONS 7+ years of user experience designer, interaction designer, information architect, or similar design-related role experience Experience working in a collaborative team and working directly with developers for implementation of designs Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments PREFERRED QUALIFICATIONS Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver Experience in visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Principal Product Manager, ASA Chennai 10 years 5.0 - 8.527 Lacs P.A. On-site Part Time

DESCRIPTION Lead the transformation of enterprise decision-making at Amazon by building the Amazon Sentiment Analyzer (ASA), a premier intelligence hub for Amazon’s senior leaders across the Stores and Devices Organization. As Principal Product Manager for ASA, you'll own the product strategy and execution for an intuitive interface that provides real-time access to CX and business intelligence insights derived from over 5 billion customer, seller, and operational interactions annually. This is a high-visibility role with exposure to Amazon's senior leadership, including VPs across retail categories, operations, and product teams. You'll be responsible for bridging the gap between leadership intuition and data-driven evidence, enabling faster strategic decisions that directly impact customer experience. Key job responsibilities Own the end-to-end product strategy for ASA, from current pilot phase through enterprise-wide deployment across Amazon's leadership ecosystem Define and execute the product roadmap that transforms ASA into an essential daily workflow tool for senior leaders Drive the integration strategy with relevant tools, systems and processes to embed ASA into critical decision-making forums Partner with senior leadership to identify high-impact use cases and measure success through reduced decision-making time and increased insight exploration Design and execute a comprehensive GTM strategy; Define success metrics and KPIs that demonstrate ASA's impact on decision-making speed and quality Drive user research and feedback collection from senior leaders to continuously improve the conversational AI interface and insight delivery BASIC QUALIFICATIONS 10+ years of product or program management, product marketing, business development or technology experience Experience owning feature delivery and tradeoffs of a product Experience owning/driving roadmap strategy and definition Experience with end to end product delivery Experience as a product manager or owner Bachelor's degree in engineering, management, or technology PREFERRED QUALIFICATIONS Experience owning technology products Experience delivering results for large, cross-functional initiatives/projects Experience in machine learning, data mining, information retrieval, statistics or natural language processing, or experience in computer architecture Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Senior Product Manager, Customer Experience Chennai 5 years 5.0 - 8.527 Lacs P.A. Remote Part Time

DESCRIPTION Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon's flywheel. The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon's flywheel by improving Customer Experience (CX) and enabling our Selling Partners (SPs) to grow their business with Amazon. As an AI-powered tech-product organization, RBS provides catalog augmentation and correction technologies for Amazon's retail ecosystem, that find defects at scale and build accountability with upstream teams. Leveraging its rich repository of defect intelligence across all shopping stages, RBS builds predictive tech solutions that inform and influence multiple internal systems - preventing customer experience degradation before it occurs rather than fixing it after the fact, thereby acting as Amazon's last line of defense against poor customer experience. RBS is seeking a Senior Product Manager to lead and build strategic enabler tools that accelerate hypothesis validation and customer experience optimization across Amazon's retail ecosystem. This role sits at the intersection of customer experience optimization and rapid experimentation, driving the development of platforms that enable teams to quickly test, benchmark, and validate customer experience improvements through predictive analytics, rapid experimentation capabilities, and customer feedback mechanisms. Key job responsibilities Customer experience defects across Amazon's shopping journey can significantly impact customer satisfaction and conversion. As a Senior Product Manager - Enabler tools, you will: 1. Think Big and own vision and definition for the products enabling teams to quickly test customer experience hypotheses. 2. Disambiguate the problem space and Size the opportunity for accelerating validation cycles from months to weeks or hours through predictive analytics. 3. Be responsible for end-to-end business strategy, goal setting, product management, review and collaboration mechanisms 4. Establish listening mechanisms to understand customer experience defects and benchmark them against Best in Class experiences and convert them into hypotheses to be validated 5. Be responsible for end-to-end product management with multiple parallel workstreams across different systems 6. Identify risks and develop strategies to mitigate them across complex cross-system dependencies 7. Be responsible for reporting and review mechanisms and communication to Leadership (Flash updates, WBR, QBR, Deep dives) To be successful in this role, you should be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels. You will be data-driven and demonstrate good judgment in how and when to escalate (without damaging relationships). Representing the voice of the customer (internal & external), you will be an evangelist for the product vision, maintaining support for your cause, keeping engineering teams energized and excited, and driving your product roadmap at all levels. You will be very comfortable with written communication skills and a proven track record of delivering products from concept to launch. An AI-first mindset and experience building AI-based solutions will be critical for success in this role. BASIC QUALIFICATIONS 5+ years of product or program management, product marketing, business development or technology experience Experience owning/driving roadmap strategy and definition Experience with end to end product delivery Experience owning technology products Experience working across functional teams and senior stakeholders PREFERRED QUALIFICATIONS Master's degree or equivalent 5+ years of end to end product delivery experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Account Manager, US AVS, Paid Selling Partner Services Chennai 2 years Not disclosed On-site Part Time

DESCRIPTION About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world. About the Role Account Manager - Amazon Vendor Services, North America As an Account Manager you would be a part of Amazon Vendor Services (AVS) Team of Retail Business Services. You will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors. AVS team is looking for bright, customer centric, driven, and creative candidates to join our team. You will interface with Ecommerce/Digital teams of your assigned vendors and also internally with stakeholders across our Retail Vendor Management and Vendor Services teams, while being responsible for multiple aspects of the vendor’s business with Amazon. You will engage directly with multiple internal teams to optimize and trouble shoot to grow business for your vendors on Amazon. You will utilize a wide range of skills and work across major functional areas such as, selection, catalogue quality, buying, inventory management, finance, operations, to drive the performance of vendor partners at Amazon. In this role you will be focused on driving numerous aspects of managing the customer relationships with vendors. You will conceive, create and analyze a wide range of deal activities to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor’s business with Amazon, root cause analysis of issues and opportunities impacting business. Timings will be as per North America shift, 3:00 pm IST to 12:00 am IST Key job responsibilities Establish long term partnerships with key vendor partners for the group of vendors handled. Partnering with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon. Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data, to improve vendor experience. Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers. Conduct regular business reviews with the vendors, highlight business metric performance and build action plans. BASIC QUALIFICATIONS 2+ years of sales or account management experience Experience with Excel Experience analyzing data and best practices to assess performance drivers PREFERRED QUALIFICATIONS Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Manager, General Marketing, RBS Retail Efficiency Chennai 4 years 4.2 - 5.9 Lacs P.A. On-site Part Time

DESCRIPTION Amazon, one the world’s leaders in e-commerce is looking for a talented Marketing Manager to support rapidly growing and evolving businesses. You will support the business by managing L4 Associate Marketing managers working on content management or catalog/ supply chain defects elimination/marketing related activities. You will work directly with program teams, Retail teams and a variety of global internal businesses and outside vendors to drive operations goals related to Amazon Catalog across several countries. You will support multiple operations teams that work on Amazon Catalog to update and improve the detail page of the products sold by Amazon or support in solve different types of errors. Duties may include, taking part in planning, organizing and directing the work of site merchandisers or others, strategize and drive team to execute procedures on work received, to estimate time on new jobs received, to check accuracy / quality of the tasks delivered, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of the team is high. As an operations manager, you would be responsible for managing a team of around 10-15 L4 AMMs reporting into you. Key job responsibilities Role and Responsibility: Manage specialists and L4 site merchandisers supporting marketing goals and in turn support internal business teams to ensure the best customer experience; Work with various Amazon teams to support the search for automation opportunities and leverage existing technologies; Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of these metrics; Track key metrics continuously and identify risks; call out gaps and manage resources proactively; Plan and manage capacity to achieve business objectives. Identify opportunity areas and evaluate them on the basis of feasibility, timelines, etc; Analyze defects and support the development of programs that fix root causes, escalating when required to drive closure; Own structured communication with all internal (Vendor Managers, Sr. Vendor Managers) and external stakeholders; Build and scale process-related solutions that have metric impact through multiple projects and automation; driving the adoption of solutions across teams; Provide regular coaching and feedback to direct reports to help them individually grow functional skills and leadership capability; Build solutions to meet the hiring needs; retain and develops talent. BASIC QUALIFICATIONS 4+ years of professional non-internship marketing experience 3+ years of working with creative teams, content managers and marketers to bring brand promise to life experience Experience managing teams Experience using data and metrics to drive improvements Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) Experience building, executing and scaling cross-functional marketing programs PREFERRED QUALIFICATIONS 2+ years of segmentation and developing customer profiles experience 2+ years of supporting quantitative and qualitative consumer research experience Experience using data and metrics to measure impact and determine improvements Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Manager, Site Merchandizing, RBS Chennai 5 years 3.384 - 6.69 Lacs P.A. On-site Part Time

DESCRIPTION Amazon, one the world’s leaders in e-commerce is looking for a talented Marketing Manager to support an evolving businesses, with high growth projections. You will support the business by managing a team of Site merchandisers/Associate Marketing managers (AMM) working on content management/marketing related activities. You will work directly with Program teams, Retail teams and a variety of global internal businesses and outside vendors to drive goals related to site marketing, across several countries. You will support country marketing teams by partnering on creation of annual event calendar and owning key marketing metrics. Duties may include, taking part in planning/directing the work of site merchandisers, check accuracy / quality of the tasks delivered, ensure delivery on respective marketing goals. Responsible for managing a team of around 10-15 Site merchandisers reporting into you. Play active role in hiring, performance management, coaching/mentoring and growth of team members. Key job responsibilities Role and Responsibility: Manage specialists and site merchandisers supporting marketing goals and in turn support internal business teams to ensure the best customer experience; Work with various Amazon teams to support the search for automation opportunities and leverage existing technologies to build efficiency Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of these metrics; Track key metrics and identify risks; call out gaps and manage resources proactively; Plan and manage capacity to achieve business objectives. Identify opportunity areas and evaluate them on the basis of feasibility, timelines, etc; Analyze defects and support the development of programs that fix root causes, escalating when required to drive closure; Stakeholder Management- Own structured communication with all internal (Marketing Managers, Category Leads, Vendor managers etc.) and external stakeholders; Build and scale process-related solutions that have metric impact, by owning multiple projects and automation initiatives; driving the adoption of solutions across teams; Provide regular coaching and feedback to direct reports to help them individually grow functional skills and leadership capability; Build solutions to meet the hiring needs; retain and develops talent. BASIC QUALIFICATIONS 5+ years of professional non-internship marketing experience 4+ years of working with creative teams, content managers and marketers to bring brand promise to life experience 5+ years of partnering with cross functional teams experience Experience using data and metrics to drive improvements Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) Experience building, executing and scaling cross-functional marketing programs PREFERRED QUALIFICATIONS 2+ years of segmentation and developing customer profiles experience 2+ years of supporting quantitative and qualitative consumer research experience Experience using data and metrics to measure impact and determine improvements Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Sr. Program Manager, Retail Efficiency Program (RBS) Chennai 8 years 4.3 - 10.0 Lacs P.A. On-site Part Time

DESCRIPTION RBS Retail Efficiency team is looking for Sr. Program Manager to drive defect elimination for WW Retail under Retail Efficiency program. In this role, you will be expected to partner with upstream tech and retail teams to drive automation and efficiency. This role will closely work with senior leadership team in Retail WW to drive upstream defect elimination and delivering on business KPI's. Key success factors for this role will be performance on Business goals, Vendor and Customer Experience and Cost of operations. Candidate Profile Candidate will have 8+ years of experience in Vendor Management and Retail Operations. Additionally, you will have program management skills with the ability to influence internal and external stakeholders and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a good customer and business partner focus. You will have a demonstrated record of leading projects not only at the strategic level, but also tactically by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business. The individual would be responsible for overall planning, budgeting, growth, delivery and productivity of the program. The individual would have targets on Business metrics, Operational metrics and Automation. Would engage with WW Retail teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. Key job responsibilities Responsibilities of this leader include: Identify system defects requiring manual efforts downstream, partner with owner teams and designing solutions for WW Stores to eliminate them at the place of origin. Own and Deliver on VIP metrics like Campaign Coverage, FCF generation, incremental OPS delivered, etc. Set up review mechanisms with Retail teams to drive performance Drive Operational excellence through improvement in SLA's, Positive Response rates (PRR), Vendor Experience Lead WBR/MBR/QBR reviews for the org with Senior leadership across Retail and RBS About the team About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. RBS’ vision is to accelerate Amazon’s flywheel by fixing catalog defects and scale critical store operations function by standardization, automation and defect elimination through its selection, defect elimination, product, tech and paid selling partner support operations pillars (PSPS/AVS). The tasks handled by this group have a direct impact on Retail Cost to serve, customer buying decisions and vendor experience. This role is within Retail Efficiency program that supports both AVS and non-AVS Tier 1 vendors through providing business operations services. BASIC QUALIFICATIONS 5+ years of working cross functionally with tech and non-tech teams experience 5+ years of program or project management experience 5+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS 2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

UX Designer II, RBS Brand Experience (BX) Chennai 5 years 2.5 - 4.82501 Lacs P.A. On-site Part Time

DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! About the Team: RBS Brand Experience (BX) enables worldwide brands (FBA Sellers and Retail Vendors) with strategic, actionable insights and recommendations through brands-facing solutions, self-help tools, and updated policies to empower them to take a customer backwards approach that drives business growth while reducing the Cost to Serve for both Amazon and Brands. We do this by: 1) identifying and validating underserved Brand pain points, 2) building proof of concept, solution and capabilities in partnership with Brands, 3) scaling the solution by leveraging tech, 4) launching full scale brand facing solutions to WW brands, and 5) continuously improve solutions through control mechanisms (such as; monitoring impact, user base, adoption, GTM). Job Overview: Amazon's Brand Experience (BX) team is seeking an exceptional Senior UX Designer to transform complex brand challenges into intuitive, scalable solutions that drive seller and vendor success. In this role, you will lead user research initiatives, conduct discovery workshops, and translate insights into compelling design solutions. You will collaborate closely with product management and engineering to design wireframes, user flows, and high-quality UX solutions. You will influence the product roadmap and ensure our services are highly usable for both builders and non-technical customers, while revamping existing product experiences to create richer, more engaging interactions for users. Key Responsibilities: Lead comprehensive user research initiatives including user interviews, usability testing, and competitive analysis to inform design decisions and validate solutions Plan and facilitate customer discovery sessions, workshops, and feedback loops to deeply understand user needs, pain points, and behaviors Synthesize research findings into actionable insights that drive product strategy and design direction Lead the end-to-end delivery of simplified solutions for the best outcome, present a variety of those solutions, and represent the benefits and challenges with each approach Handle complex problems/efforts, decisions, and escalations as well as determine where to simplify or extend solutions for the best outcome Mitigate long-term risks, balance short- vs. long-term needs, and operate effectively at both strategic and tactical levels Lead org reviews and critiques, and craft/present key narratives (e.g., 6-pagers, business reviews, PR/FAQs, OP1/OP2 inputs) to leadership and cross-functional teams to drive focus and outcomes Influence product and engineering decisions by bringing the customer perspective, guiding design choices, and driving long-term impact Set the standard for design excellence while driving clarity in ambiguous initiatives where problems, strategies, requirements, or technical feasibility are undefined Advise partner teams and senior leaders on org goals and design strategy, influencing engineering decisions to enable UX solutions and driving outcomes across teams and geographies Basic qualifications 5 to 7 years of experience as a user experience designer, interaction designer, information architect, or similar role An online portfolio or samples of work demonstrating experience creating great user-centered design solutions is a requirement for application Communication and collaboration skills with proven experience partnering with developers to implement designs. Demonstrated ability to thrive in fast-paced, ambiguous environments by multitasking, driving design reviews to closure, and collaborating effectively across organizational boundaries. Fluency in best practices for web-based information architecture and design, as well as knowledge of usability principles and techniques Proficient in web design considerations, with a background in design/HCI (or equivalent experience) and expertise in tools like Photoshop, Illustrator, Fireworks, and Visio. Skilled in creating interactive prototypes with design aesthetics and a focus on simplicity over complexity. BASIC QUALIFICATIONS 7+ years of user experience designer, interaction designer, information architect, or similar design-related role experience Experience working in a collaborative team and working directly with developers for implementation of designs Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments PREFERRED QUALIFICATIONS Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver Experience in visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

UX Designer II, RBS Brand Experience (BX) Bengaluru, karnataka 5 years Not disclosed On-site Full Time

DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! About the Team: RBS Brand Experience (BX) enables worldwide brands (FBA Sellers and Retail Vendors) with strategic, actionable insights and recommendations through brands-facing solutions, self-help tools, and updated policies to empower them to take a customer backwards approach that drives business growth while reducing the Cost to Serve for both Amazon and Brands. We do this by: 1) identifying and validating underserved Brand pain points, 2) building proof of concept, solution and capabilities in partnership with Brands, 3) scaling the solution by leveraging tech, 4) launching full scale brand facing solutions to WW brands, and 5) continuously improve solutions through control mechanisms (such as; monitoring impact, user base, adoption, GTM). Job Overview: Amazon's Brand Experience (BX) team is seeking an exceptional Senior UX Designer to transform complex brand challenges into intuitive, scalable solutions that drive seller and vendor success. In this role, you will lead user research initiatives, conduct discovery workshops, and translate insights into compelling design solutions. You will collaborate closely with product management and engineering to design wireframes, user flows, and high-quality UX solutions. You will influence the product roadmap and ensure our services are highly usable for both builders and non-technical customers, while revamping existing product experiences to create richer, more engaging interactions for users. Key Responsibilities: Lead comprehensive user research initiatives including user interviews, usability testing, and competitive analysis to inform design decisions and validate solutions Plan and facilitate customer discovery sessions, workshops, and feedback loops to deeply understand user needs, pain points, and behaviors Synthesize research findings into actionable insights that drive product strategy and design direction Lead the end-to-end delivery of simplified solutions for the best outcome, present a variety of those solutions, and represent the benefits and challenges with each approach Handle complex problems/efforts, decisions, and escalations as well as determine where to simplify or extend solutions for the best outcome Mitigate long-term risks, balance short- vs. long-term needs, and operate effectively at both strategic and tactical levels Lead org reviews and critiques, and craft/present key narratives (e.g., 6-pagers, business reviews, PR/FAQs, OP1/OP2 inputs) to leadership and cross-functional teams to drive focus and outcomes Influence product and engineering decisions by bringing the customer perspective, guiding design choices, and driving long-term impact Set the standard for design excellence while driving clarity in ambiguous initiatives where problems, strategies, requirements, or technical feasibility are undefined Advise partner teams and senior leaders on org goals and design strategy, influencing engineering decisions to enable UX solutions and driving outcomes across teams and geographies Basic qualifications 5 to 7 years of experience as a user experience designer, interaction designer, information architect, or similar role An online portfolio or samples of work demonstrating experience creating great user-centered design solutions is a requirement for application Communication and collaboration skills with proven experience partnering with developers to implement designs. Demonstrated ability to thrive in fast-paced, ambiguous environments by multitasking, driving design reviews to closure, and collaborating effectively across organizational boundaries. Fluency in best practices for web-based information architecture and design, as well as knowledge of usability principles and techniques Proficient in web design considerations, with a background in design/HCI (or equivalent experience) and expertise in tools like Photoshop, Illustrator, Fireworks, and Visio. Skilled in creating interactive prototypes with design aesthetics and a focus on simplicity over complexity. BASIC QUALIFICATIONS 7+ years of user experience designer, interaction designer, information architect, or similar design-related role experience Experience working in a collaborative team and working directly with developers for implementation of designs Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments PREFERRED QUALIFICATIONS Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver Experience in visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

UX Designer II, RBS Brand Experience (BX) Bengaluru, karnataka 5 years Not disclosed On-site Full Time

DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! About the Team: RBS Brand Experience (BX) enables worldwide brands (FBA Sellers and Retail Vendors) with strategic, actionable insights and recommendations through brands-facing solutions, self-help tools, and updated policies to empower them to take a customer backwards approach that drives business growth while reducing the Cost to Serve for both Amazon and Brands. We do this by: 1) identifying and validating underserved Brand pain points, 2) building proof of concept, solution and capabilities in partnership with Brands, 3) scaling the solution by leveraging tech, 4) launching full scale brand facing solutions to WW brands, and 5) continuously improve solutions through control mechanisms (such as; monitoring impact, user base, adoption, GTM). Job Overview: Amazon's Brand Experience (BX) team is seeking an exceptional Senior UX Designer to transform complex brand challenges into intuitive, scalable solutions that drive seller and vendor success. In this role, you will lead user research initiatives, conduct discovery workshops, and translate insights into compelling design solutions. You will collaborate closely with product management and engineering to design wireframes, user flows, and high-quality UX solutions. You will influence the product roadmap and ensure our services are highly usable for both builders and non-technical customers, while revamping existing product experiences to create richer, more engaging interactions for users. Key Responsibilities: Lead comprehensive user research initiatives including user interviews, usability testing, and competitive analysis to inform design decisions and validate solutions Plan and facilitate customer discovery sessions, workshops, and feedback loops to deeply understand user needs, pain points, and behaviors Synthesize research findings into actionable insights that drive product strategy and design direction Lead the end-to-end delivery of simplified solutions for the best outcome, present a variety of those solutions, and represent the benefits and challenges with each approach Handle complex problems/efforts, decisions, and escalations as well as determine where to simplify or extend solutions for the best outcome Mitigate long-term risks, balance short- vs. long-term needs, and operate effectively at both strategic and tactical levels Lead org reviews and critiques, and craft/present key narratives (e.g., 6-pagers, business reviews, PR/FAQs, OP1/OP2 inputs) to leadership and cross-functional teams to drive focus and outcomes Influence product and engineering decisions by bringing the customer perspective, guiding design choices, and driving long-term impact Set the standard for design excellence while driving clarity in ambiguous initiatives where problems, strategies, requirements, or technical feasibility are undefined Advise partner teams and senior leaders on org goals and design strategy, influencing engineering decisions to enable UX solutions and driving outcomes across teams and geographies Basic qualifications 5 to 7 years of experience as a user experience designer, interaction designer, information architect, or similar role An online portfolio or samples of work demonstrating experience creating great user-centered design solutions is a requirement for application Communication and collaboration skills with proven experience partnering with developers to implement designs. Demonstrated ability to thrive in fast-paced, ambiguous environments by multitasking, driving design reviews to closure, and collaborating effectively across organizational boundaries. Fluency in best practices for web-based information architecture and design, as well as knowledge of usability principles and techniques Proficient in web design considerations, with a background in design/HCI (or equivalent experience) and expertise in tools like Photoshop, Illustrator, Fireworks, and Visio. Skilled in creating interactive prototypes with design aesthetics and a focus on simplicity over complexity. BASIC QUALIFICATIONS 7+ years of user experience designer, interaction designer, information architect, or similar design-related role experience Experience working in a collaborative team and working directly with developers for implementation of designs Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments PREFERRED QUALIFICATIONS Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver Experience in visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

UX Designer II, RBS Brand Experience (BX) Chennai, tamil nadu 5 years Not disclosed On-site Full Time

DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! About the Team: RBS Brand Experience (BX) enables worldwide brands (FBA Sellers and Retail Vendors) with strategic, actionable insights and recommendations through brands-facing solutions, self-help tools, and updated policies to empower them to take a customer backwards approach that drives business growth while reducing the Cost to Serve for both Amazon and Brands. We do this by: 1) identifying and validating underserved Brand pain points, 2) building proof of concept, solution and capabilities in partnership with Brands, 3) scaling the solution by leveraging tech, 4) launching full scale brand facing solutions to WW brands, and 5) continuously improve solutions through control mechanisms (such as; monitoring impact, user base, adoption, GTM). Job Overview: Amazon's Brand Experience (BX) team is seeking an exceptional Senior UX Designer to transform complex brand challenges into intuitive, scalable solutions that drive seller and vendor success. In this role, you will lead user research initiatives, conduct discovery workshops, and translate insights into compelling design solutions. You will collaborate closely with product management and engineering to design wireframes, user flows, and high-quality UX solutions. You will influence the product roadmap and ensure our services are highly usable for both builders and non-technical customers, while revamping existing product experiences to create richer, more engaging interactions for users. Key Responsibilities: Lead comprehensive user research initiatives including user interviews, usability testing, and competitive analysis to inform design decisions and validate solutions Plan and facilitate customer discovery sessions, workshops, and feedback loops to deeply understand user needs, pain points, and behaviors Synthesize research findings into actionable insights that drive product strategy and design direction Lead the end-to-end delivery of simplified solutions for the best outcome, present a variety of those solutions, and represent the benefits and challenges with each approach Handle complex problems/efforts, decisions, and escalations as well as determine where to simplify or extend solutions for the best outcome Mitigate long-term risks, balance short- vs. long-term needs, and operate effectively at both strategic and tactical levels Lead org reviews and critiques, and craft/present key narratives (e.g., 6-pagers, business reviews, PR/FAQs, OP1/OP2 inputs) to leadership and cross-functional teams to drive focus and outcomes Influence product and engineering decisions by bringing the customer perspective, guiding design choices, and driving long-term impact Set the standard for design excellence while driving clarity in ambiguous initiatives where problems, strategies, requirements, or technical feasibility are undefined Advise partner teams and senior leaders on org goals and design strategy, influencing engineering decisions to enable UX solutions and driving outcomes across teams and geographies Basic qualifications 5 to 7 years of experience as a user experience designer, interaction designer, information architect, or similar role An online portfolio or samples of work demonstrating experience creating great user-centered design solutions is a requirement for application Communication and collaboration skills with proven experience partnering with developers to implement designs. Demonstrated ability to thrive in fast-paced, ambiguous environments by multitasking, driving design reviews to closure, and collaborating effectively across organizational boundaries. Fluency in best practices for web-based information architecture and design, as well as knowledge of usability principles and techniques Proficient in web design considerations, with a background in design/HCI (or equivalent experience) and expertise in tools like Photoshop, Illustrator, Fireworks, and Visio. Skilled in creating interactive prototypes with design aesthetics and a focus on simplicity over complexity. BASIC QUALIFICATIONS 7+ years of user experience designer, interaction designer, information architect, or similar design-related role experience Experience working in a collaborative team and working directly with developers for implementation of designs Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments PREFERRED QUALIFICATIONS Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver Experience in visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

UX Designer II, RBS Brand Experience (BX) Bengaluru, karnataka 5 years Not disclosed On-site Full Time

DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! About the Team: RBS Brand Experience (BX) enables worldwide brands (FBA Sellers and Retail Vendors) with strategic, actionable insights and recommendations through brands-facing solutions, self-help tools, and updated policies to empower them to take a customer backwards approach that drives business growth while reducing the Cost to Serve for both Amazon and Brands. We do this by: 1) identifying and validating underserved Brand pain points, 2) building proof of concept, solution and capabilities in partnership with Brands, 3) scaling the solution by leveraging tech, 4) launching full scale brand facing solutions to WW brands, and 5) continuously improve solutions through control mechanisms (such as; monitoring impact, user base, adoption, GTM). Job Overview: Amazon's Brand Experience (BX) team is seeking an exceptional Senior UX Designer to transform complex brand challenges into intuitive, scalable solutions that drive seller and vendor success. In this role, you will lead user research initiatives, conduct discovery workshops, and translate insights into compelling design solutions. You will collaborate closely with product management and engineering to design wireframes, user flows, and high-quality UX solutions. You will influence the product roadmap and ensure our services are highly usable for both builders and non-technical customers, while revamping existing product experiences to create richer, more engaging interactions for users. Key Responsibilities: Lead comprehensive user research initiatives including user interviews, usability testing, and competitive analysis to inform design decisions and validate solutions Plan and facilitate customer discovery sessions, workshops, and feedback loops to deeply understand user needs, pain points, and behaviors Synthesize research findings into actionable insights that drive product strategy and design direction Lead the end-to-end delivery of simplified solutions for the best outcome, present a variety of those solutions, and represent the benefits and challenges with each approach Handle complex problems/efforts, decisions, and escalations as well as determine where to simplify or extend solutions for the best outcome Mitigate long-term risks, balance short- vs. long-term needs, and operate effectively at both strategic and tactical levels Lead org reviews and critiques, and craft/present key narratives (e.g., 6-pagers, business reviews, PR/FAQs, OP1/OP2 inputs) to leadership and cross-functional teams to drive focus and outcomes Influence product and engineering decisions by bringing the customer perspective, guiding design choices, and driving long-term impact Set the standard for design excellence while driving clarity in ambiguous initiatives where problems, strategies, requirements, or technical feasibility are undefined Advise partner teams and senior leaders on org goals and design strategy, influencing engineering decisions to enable UX solutions and driving outcomes across teams and geographies Basic qualifications 5 to 7 years of experience as a user experience designer, interaction designer, information architect, or similar role An online portfolio or samples of work demonstrating experience creating great user-centered design solutions is a requirement for application Communication and collaboration skills with proven experience partnering with developers to implement designs. Demonstrated ability to thrive in fast-paced, ambiguous environments by multitasking, driving design reviews to closure, and collaborating effectively across organizational boundaries. Fluency in best practices for web-based information architecture and design, as well as knowledge of usability principles and techniques Proficient in web design considerations, with a background in design/HCI (or equivalent experience) and expertise in tools like Photoshop, Illustrator, Fireworks, and Visio. Skilled in creating interactive prototypes with design aesthetics and a focus on simplicity over complexity. BASIC QUALIFICATIONS 7+ years of user experience designer, interaction designer, information architect, or similar design-related role experience Experience working in a collaborative team and working directly with developers for implementation of designs Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments PREFERRED QUALIFICATIONS Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver Experience in visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

UX Designer II, RBS Brand Experience (BX) Bengaluru, karnataka 5 years Not disclosed On-site Full Time

DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! About the Team: RBS Brand Experience (BX) enables worldwide brands (FBA Sellers and Retail Vendors) with strategic, actionable insights and recommendations through brands-facing solutions, self-help tools, and updated policies to empower them to take a customer backwards approach that drives business growth while reducing the Cost to Serve for both Amazon and Brands. We do this by: 1) identifying and validating underserved Brand pain points, 2) building proof of concept, solution and capabilities in partnership with Brands, 3) scaling the solution by leveraging tech, 4) launching full scale brand facing solutions to WW brands, and 5) continuously improve solutions through control mechanisms (such as; monitoring impact, user base, adoption, GTM). Job Overview: Amazon's Brand Experience (BX) team is seeking an exceptional Senior UX Designer to transform complex brand challenges into intuitive, scalable solutions that drive seller and vendor success. In this role, you will lead user research initiatives, conduct discovery workshops, and translate insights into compelling design solutions. You will collaborate closely with product management and engineering to design wireframes, user flows, and high-quality UX solutions. You will influence the product roadmap and ensure our services are highly usable for both builders and non-technical customers, while revamping existing product experiences to create richer, more engaging interactions for users. Key Responsibilities: Lead comprehensive user research initiatives including user interviews, usability testing, and competitive analysis to inform design decisions and validate solutions Plan and facilitate customer discovery sessions, workshops, and feedback loops to deeply understand user needs, pain points, and behaviors Synthesize research findings into actionable insights that drive product strategy and design direction Lead the end-to-end delivery of simplified solutions for the best outcome, present a variety of those solutions, and represent the benefits and challenges with each approach Handle complex problems/efforts, decisions, and escalations as well as determine where to simplify or extend solutions for the best outcome Mitigate long-term risks, balance short- vs. long-term needs, and operate effectively at both strategic and tactical levels Lead org reviews and critiques, and craft/present key narratives (e.g., 6-pagers, business reviews, PR/FAQs, OP1/OP2 inputs) to leadership and cross-functional teams to drive focus and outcomes Influence product and engineering decisions by bringing the customer perspective, guiding design choices, and driving long-term impact Set the standard for design excellence while driving clarity in ambiguous initiatives where problems, strategies, requirements, or technical feasibility are undefined Advise partner teams and senior leaders on org goals and design strategy, influencing engineering decisions to enable UX solutions and driving outcomes across teams and geographies Basic qualifications 5 to 7 years of experience as a user experience designer, interaction designer, information architect, or similar role An online portfolio or samples of work demonstrating experience creating great user-centered design solutions is a requirement for application Communication and collaboration skills with proven experience partnering with developers to implement designs. Demonstrated ability to thrive in fast-paced, ambiguous environments by multitasking, driving design reviews to closure, and collaborating effectively across organizational boundaries. Fluency in best practices for web-based information architecture and design, as well as knowledge of usability principles and techniques Proficient in web design considerations, with a background in design/HCI (or equivalent experience) and expertise in tools like Photoshop, Illustrator, Fireworks, and Visio. Skilled in creating interactive prototypes with design aesthetics and a focus on simplicity over complexity. BASIC QUALIFICATIONS 7+ years of user experience designer, interaction designer, information architect, or similar design-related role experience Experience working in a collaborative team and working directly with developers for implementation of designs Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments PREFERRED QUALIFICATIONS Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver Experience in visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

UX Designer II, RBS Brand Experience (BX) Bengaluru, karnataka 5 years Not disclosed On-site Full Time

DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! About the Team: RBS Brand Experience (BX) enables worldwide brands (FBA Sellers and Retail Vendors) with strategic, actionable insights and recommendations through brands-facing solutions, self-help tools, and updated policies to empower them to take a customer backwards approach that drives business growth while reducing the Cost to Serve for both Amazon and Brands. We do this by: 1) identifying and validating underserved Brand pain points, 2) building proof of concept, solution and capabilities in partnership with Brands, 3) scaling the solution by leveraging tech, 4) launching full scale brand facing solutions to WW brands, and 5) continuously improve solutions through control mechanisms (such as; monitoring impact, user base, adoption, GTM). Job Overview: Amazon's Brand Experience (BX) team is seeking an exceptional Senior UX Designer to transform complex brand challenges into intuitive, scalable solutions that drive seller and vendor success. In this role, you will lead user research initiatives, conduct discovery workshops, and translate insights into compelling design solutions. You will collaborate closely with product management and engineering to design wireframes, user flows, and high-quality UX solutions. You will influence the product roadmap and ensure our services are highly usable for both builders and non-technical customers, while revamping existing product experiences to create richer, more engaging interactions for users. Key Responsibilities: Lead comprehensive user research initiatives including user interviews, usability testing, and competitive analysis to inform design decisions and validate solutions Plan and facilitate customer discovery sessions, workshops, and feedback loops to deeply understand user needs, pain points, and behaviors Synthesize research findings into actionable insights that drive product strategy and design direction Lead the end-to-end delivery of simplified solutions for the best outcome, present a variety of those solutions, and represent the benefits and challenges with each approach Handle complex problems/efforts, decisions, and escalations as well as determine where to simplify or extend solutions for the best outcome Mitigate long-term risks, balance short- vs. long-term needs, and operate effectively at both strategic and tactical levels Lead org reviews and critiques, and craft/present key narratives (e.g., 6-pagers, business reviews, PR/FAQs, OP1/OP2 inputs) to leadership and cross-functional teams to drive focus and outcomes Influence product and engineering decisions by bringing the customer perspective, guiding design choices, and driving long-term impact Set the standard for design excellence while driving clarity in ambiguous initiatives where problems, strategies, requirements, or technical feasibility are undefined Advise partner teams and senior leaders on org goals and design strategy, influencing engineering decisions to enable UX solutions and driving outcomes across teams and geographies Basic qualifications 5 to 7 years of experience as a user experience designer, interaction designer, information architect, or similar role An online portfolio or samples of work demonstrating experience creating great user-centered design solutions is a requirement for application Communication and collaboration skills with proven experience partnering with developers to implement designs. Demonstrated ability to thrive in fast-paced, ambiguous environments by multitasking, driving design reviews to closure, and collaborating effectively across organizational boundaries. Fluency in best practices for web-based information architecture and design, as well as knowledge of usability principles and techniques Proficient in web design considerations, with a background in design/HCI (or equivalent experience) and expertise in tools like Photoshop, Illustrator, Fireworks, and Visio. Skilled in creating interactive prototypes with design aesthetics and a focus on simplicity over complexity. BASIC QUALIFICATIONS 7+ years of user experience designer, interaction designer, information architect, or similar design-related role experience Experience working in a collaborative team and working directly with developers for implementation of designs Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments PREFERRED QUALIFICATIONS Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver Experience in visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

UX Designer II, RBS Brand Experience (BX) Bengaluru, karnataka 5 years Not disclosed On-site Full Time

DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! About the Team: RBS Brand Experience (BX) enables worldwide brands (FBA Sellers and Retail Vendors) with strategic, actionable insights and recommendations through brands-facing solutions, self-help tools, and updated policies to empower them to take a customer backwards approach that drives business growth while reducing the Cost to Serve for both Amazon and Brands. We do this by: 1) identifying and validating underserved Brand pain points, 2) building proof of concept, solution and capabilities in partnership with Brands, 3) scaling the solution by leveraging tech, 4) launching full scale brand facing solutions to WW brands, and 5) continuously improve solutions through control mechanisms (such as; monitoring impact, user base, adoption, GTM). Job Overview: Amazon's Brand Experience (BX) team is seeking an exceptional Senior UX Designer to transform complex brand challenges into intuitive, scalable solutions that drive seller and vendor success. In this role, you will lead user research initiatives, conduct discovery workshops, and translate insights into compelling design solutions. You will collaborate closely with product management and engineering to design wireframes, user flows, and high-quality UX solutions. You will influence the product roadmap and ensure our services are highly usable for both builders and non-technical customers, while revamping existing product experiences to create richer, more engaging interactions for users. Key Responsibilities: Lead comprehensive user research initiatives including user interviews, usability testing, and competitive analysis to inform design decisions and validate solutions Plan and facilitate customer discovery sessions, workshops, and feedback loops to deeply understand user needs, pain points, and behaviors Synthesize research findings into actionable insights that drive product strategy and design direction Lead the end-to-end delivery of simplified solutions for the best outcome, present a variety of those solutions, and represent the benefits and challenges with each approach Handle complex problems/efforts, decisions, and escalations as well as determine where to simplify or extend solutions for the best outcome Mitigate long-term risks, balance short- vs. long-term needs, and operate effectively at both strategic and tactical levels Lead org reviews and critiques, and craft/present key narratives (e.g., 6-pagers, business reviews, PR/FAQs, OP1/OP2 inputs) to leadership and cross-functional teams to drive focus and outcomes Influence product and engineering decisions by bringing the customer perspective, guiding design choices, and driving long-term impact Set the standard for design excellence while driving clarity in ambiguous initiatives where problems, strategies, requirements, or technical feasibility are undefined Advise partner teams and senior leaders on org goals and design strategy, influencing engineering decisions to enable UX solutions and driving outcomes across teams and geographies Basic qualifications 5 to 7 years of experience as a user experience designer, interaction designer, information architect, or similar role An online portfolio or samples of work demonstrating experience creating great user-centered design solutions is a requirement for application Communication and collaboration skills with proven experience partnering with developers to implement designs. Demonstrated ability to thrive in fast-paced, ambiguous environments by multitasking, driving design reviews to closure, and collaborating effectively across organizational boundaries. Fluency in best practices for web-based information architecture and design, as well as knowledge of usability principles and techniques Proficient in web design considerations, with a background in design/HCI (or equivalent experience) and expertise in tools like Photoshop, Illustrator, Fireworks, and Visio. Skilled in creating interactive prototypes with design aesthetics and a focus on simplicity over complexity. BASIC QUALIFICATIONS 7+ years of user experience designer, interaction designer, information architect, or similar design-related role experience Experience working in a collaborative team and working directly with developers for implementation of designs Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments PREFERRED QUALIFICATIONS Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver Experience in visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.