- 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 3+ years of Video Games Industry (supporting title Development, Release, or Live Ops) experience - Experience programming with at least one software programming language Are you customer-obsessed and interested in Speech and Language Understanding? If so, the Alexa Excellence Team in Chennai/Bengaluru is looking for a talented engineer to help revolutionize our voice-forward experience. Alexa is the Amazon service that powers the Echo family of devices, Fire TV, tablets, third party Alexa providers, and cars. We believe voice is the most natural user interface for interacting with technology across many domains; we are inventing the future. The Alexa Excellence team operates programs to increase the stability and performance of all Alexa customer experiences. We serve as a center of excellence by providing leadership, best practices, tools, research, audit reports, support and education to all Alexa teams. Our customers are internal developers across Alexa teams and beyond, and our tools and program guidelines are critical to the development, testing, release and maintenance of any Alexa features. We ensure that Alexa is always ready. You’ve found the right team if you are a passionate software engineer with experience building innovative, mission critical applications that customers love. You will have an enormous opportunity to make an impact on the design, architecture, and implementation of cutting edge products used every day, by people you know. We’re working hard, having fun, and making history; come join us! 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
3+ years of tax, finance or a related analytical field experience 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience 3+ years of business or financial analysis experience Bachelor's degree or equivalent Experience defining requirements and using data and metrics to draw business insights Experience with Excel Experience with SQL Experience making business recommendations and influencing stakeholders RCO Analytics is responsible for helping the Registrations & Compliance Operations teams in ongoing and long term strategic decision making. We help our business teams to build scalable capabilities for generating, operationalising and measuring data-driven insights for the organisation. We help our stakeholders shift from ad hoc insights to a programmatic approach to improve customer experience and operational efficiency. By providing transformed datasets, analytical solutions & insights to our stakeholders we help them take targeted actions and decisions. Sitting at the core of learning, experimenting and execution, we are committed to getting it right at the very first time. Key job responsibilities Build and curation of relevant datasets, including potentially normalised schemas using SQL and DDL, which are understandable by colleagues and data customers. Automation of manual data processes, including data quality and validation Ability to run basic descriptive and predictive statistics models on complex data sets. Good knowledge of python and basic ML model (decision trees, random forests, clustering etc.) is compulsory. Ability to have end to end ownership and drive projects Reporting using widely available reporting tools, for instance Quicksight or Tableau Ability to translate ambiguous work-streams in to tangible requirements, and success metrics, including ability to build metrics and metrics decks. Ability to earn trust among widely differing stakeholders of different roles, responsibilities, geographical location, and, culture. - Experience working with Tableau - Experience using very large datasets Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best catalog quality, wide selection, supply chain defects and compliance programs. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled have a direct impact on customer buying decisions and online user experience. Key Performance Areas: 1) Ambiguity Management; will be working in new environment where there is no clear ‘right’ path or solution defined earlier. 2) Program Development; Developing the strategy and align with leadership. 3) Building Solutions; Developing tech-first solutions for reducing the manual dependency to drive cost-effective and centralized teams. 4) Dive Deep and eliminate Defects; Diving deep on the data, analyzing trends, inputs to provide data driven solutions to permanently eliminate the defects. 5) Stakeholder Management; Understand partner teams’ problems, identify sweet spots to enable premium relationship with key high-level stakeholders such as category leaders, country managers of new MP launches. 6) Deliver Results; Work backwards from the business impact and customer experience to define the steps to followed About the team: The FinCat program aims to reduce incorrect and missing categorization of financial attributes (GL, Category, Subcategory) for catalogs worldwide by deploying an automated solution. The north star of the program is to rectify categorization defects even before an ASIN is generated Candidate Profile: The successful candidate will have project management skill with the ability to conduct in-depth analyses, think big and identify game-changing opportunities. In addition, you will be expected to deliver solutions and programs that are technology based, highly scalable, secure, and flexible - all while maintaining customer and business partner focus. You will work with internal and external stakeholders to identify, define, and specify solutions meeting our customers and selling partner’s needs. The individual would have targets on process standardization, automation and business metrics. Would engage with the business and support/service teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. The individual would be responsible and be a point of escalation for the delivery by the teams working with him/her. Key job responsibilities You will navigate through Amazon's intricate supply chain processes, tools and identify opportunities to create impact by optimizing Amazon's inventory disposal mechanisms and processes. This will entail interacting on daily basis with WW Amazon teams across Supply Chain Optimization Technologies, Retail, and various other Tech teams. You will Think Big and leverage existing Tech solutions built to scale the program while also conceptualizing and building new Tech solutions. 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- Experience programming in Java, C++, Python or related language - Experience with SQL and an RDBMS (e.g., Oracle) or Data Warehouse Alexa is the voice activated digital assistant powering devices like Amazon Echo, Echo Dot, Echo Show, and Fire TV, which are at the forefront of this latest technology wave. To preserve our customers’ experience and trust, the Alexa Privacy team creates policies and builds services and tools through Machine Learning techniques to detect and mitigate sensitive content across Alexa. We are looking for an experienced Senior Applied Scientist to build industry-leading technologies in attribute extraction and sensitive content detection across all languages and countries. An Applied Scientist will be in a team of exceptional scientists to develop novel algorithms and modeling techniques to advance the state of the art in Natural Language Processing (NLP) or Computer Vision (CV) related tasks. They will work in a hybrid, fast-paced organization where scientists, engineers, and product managers work together to build customer facing experiences. They will collaborate with and mentor other scientists to raise the bar of scientific research in Amazon. Their work will directly impact our customers in the form of products and services that make use of speech, language, and computer vision technologies. We are looking for candidate with strong technical experiences and a passion for building scientific driven solutions in a fast-paced environment. This Senior Applied Scientist should have good understanding of NLP models (e.g. LSTM, transformer based models) or CV models (e.g. CNN, AlexNet, ResNet) and where to apply them in different business cases. They should leverage exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience of building large-scale distributed systems to creating reliable, scalable, and high-performance products. In addition to technical depth, they must possess exceptional communication skills and understand how to influence key stakeholders. This Applied Scientist will be joining a select group of people making history producing one of the most highly rated products in Amazon's history, so if you are looking for a challenging and innovative role where you can solve important problems while growing as a leader, this may be the place for you. Key job responsibilities This Applied Scientist will lead the science solution design, run experiments, research new algorithms, and find new ways of optimizing customer experience. They will set examples for the team on good science practice and standards. Besides theoretical analysis and innovation, they will work closely with talented engineers and ML scientists to put algorithms and models into practice. This Applied Scientist's work will also directly impact the trust customers place in Alexa, globally. They will contribute directly to our growth by hiring smart and motivated scientists to establish teams that can deliver swiftly and predictably, adjusting in an agile fashion to deliver what our customers need. A day in the life You will be working with a group of talented scientists on researching algorithm and running experiments to test scientific proposal/solutions to improve our sensitive contents detection and mitigation. This will involve collaboration with partner teams including engineering, PMs, data annotators, and other scientists to discuss data quality, policy, and model development. You will mentor other scientists, review and guide their work, help develop roadmaps for the team. You work closely with partner teams across Alexa to deliver platform features that require cross-team leadership. About the team The mission of the Alexa Sensitive Content Intelligence (ASCI) team is to (1) minimize negative surprises to customers caused by sensitive content, (2) detect and prevent potential brand-damaging interactions, and (3) build customer trust through appropriate interactions on sensitive topics. The term “sensitive content” includes within its scope a wide range of categories of content such as offensive content (e.g., hate speech, racist speech), profanity, content that is suitable only for certain age groups, politically polarizing content, and religiously polarizing content. The term “content” refers to any material that is exposed to customers by Alexa (including both 1P and 3P experiences) and includes text, speech, audio, and video. Experience implementing algorithms using both toolkits and self-developed code Have publications at top-tier peer-reviewed conferences or journals Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- Bachelor's degree - Knowledge of QA methodology and tools - Ability to develop test Automation A Device Associate’s primary responsibility is to execute test case instructions and report discrepancies. Role & Responsibility 1. Follow SOP/ predefined test cases and execute test cases prepared for testing Software builds on the mobile platform 2. Raise defects for all failures observed and track doubts related to the execution of test instructions through pre-defined mechanisms 3. Provide individual status reports 4. Responsible for security and maintenance of the company assets, accessories and devices allocated to perform your daily operations 5. Use standard tools for data capture 6. Abide by the regulatory processes defined for ensuring process compliance, confidentiality, and security 7. Contribute to process improvement ideas Key job responsibilities A Device Associate’s primary responsibility is to execute test case instructions and report discrepancies. A DA is also responsible for successful and on time delivery of results. Role & Responsibility • Execute test cases prepared for testing Software builds on the Fire OS platform and Fire OS products. • Perform test case execution and report bugs accurately • Understand testing procedures and guidelines for new builds / releases. • Perform regression and repetitive testing exercises to qualify builds without compromising on quality • Use software tools for data capture on a daily basis • Be comfortable with capturing results, communicating and escalating failures and providing individual status reports • Raising all failures/doubts related to the execution of test cases in the clarification portal and closing the same as per the SLA’s A day in the life Role & Responsibility • Execute test cases prepared for testing Software builds on the Fire OS platform and Fire OS products. • Perform test case execution and report bugs accurately • Understand testing procedures and guidelines for new builds / releases. • Perform regression and repetitive testing exercises to qualify builds without compromising on quality • Use software tools for data capture on a daily basis • Be comfortable with capturing results, communicating and escalating failures and providing individual status reports About the team A Device Associate’s primary responsibility is to execute test case instructions and report discrepancies. A DA is also responsible for successful and on time delivery of results. Role & Responsibility • Perform test execution, report failures, be transparent, have good communication skills to interact with the stakeholders, Analyse and debug automation failures. Good communication skills Ability to create good test plans and test strategy Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 2+ years of experience in an English contact center environment - Previous experience as a Workforce management RTA - Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used, and collectible selections to Amazon customers around the world. To meet our sellers’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. Who we are. Within Amazon, the Selling Partner Support (SPS) Organization’s goal is to enable sellers, vendors, and brand owners of any size by helping them build the business they want. We obsess over the provision of world class support, technical assistance and account management services to our global partners. We strive to predict our customers' needs, create innovative self-help tools and provide solutions to help them better serve their own customers and grow their businesses. We are a primary interface between selling partners and Amazon through our Associates positive interactions and assistance. Who you are. As a Workforce Management (WFM) Real-Time Analyst (RTA), you will monitor all issues that impact service levels and take actions to resolve or reduce the impact. Notify support teams as required. Perform operational and oversight responsibilities as required to ensure all SLAs are met. Evaluates facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem solving situations that require immediate real time intervention. Key job responsibilities Responsibilities: - Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence. - Coordinate with outsourced sites on SL management over 24x7 bridge and keep the WFM team update through SharePoint notes. - Work on real-time tickets related to schedule change request, non-production request and associate GACD profile change request. - Prepare and communicate daily handoff report to WFM leadership team on SL performance. - Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained. - Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership. Proven expertise knowledge with NICE (IEX)/Aspect Advanced skills using Microsoft Excel in a business environment Ability to prioritize and meet tight deadlines Analytical with attention to detail Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- EDUCATIONAL BACKGROUND: Graduate in any field of study - TECHNICAL SKILLS: Basic understanding of software manual testing concepts - INTERPERSONAL SKILLS: Effective communication skills, both written and verbal, along with ability to work collaboratively in a team environment Amazon is looking for a Device Associate – I for the Amazon Appstore Selection Quality Services (ASQS) team. The Amazon Appstore is an online store operated by Amazon that allows users to browse, download, and purchase apps and games for various platforms, including Android devices, Amazon Fire tablets, and Fire TV devices. The Appstore Selection Quality Services (ASQS) team is an integral part of the Amazon Appstore. Our goal is to build the most relevant, high-quality selection of apps and games for Amazon Appstore customers across first-party devices like Fire TV and Fire tablets, as well as third-party Android devices. ASQS plays a crucial role in connecting content to customers while mitigating risks to the Amazon Appstore ecosystem. We accomplish this by certifying, blocking, and suppressing externally developed low-quality and unsafe apps/content, maintaining a secure and trustworthy app marketplace. The team's key responsibilities include, but not limited to, APPLICATION TESTING: Conduct comprehensive testing of submitted applications to ensure they comply with Amazon's policies, guidelines, and quality standards before approval for publishing LIVE to the Appstore Catalog. POLICY ENFORCEMENT: Consistently apply and enforce Amazon's app store policies, ensuring fair treatment of developers while protecting users from potentially harmful or substandard applications CUSTOMER FEEDBACK MANAGEMENT: Monitor and analyze user reviews and feedback, addressing concerns and taking appropriate action when necessary to maintain the integrity of the app store. DEVELOPER RELATIONS: Provide guidance and support to application developers, assisting them in understanding and adhering to Amazon's submission requirements and best practices. CAREER PATH: Device Associate I being the entry level role, Amazon Appstore provides opportunities to advance vertically to DA II and DA III roles, taking on increased responsibilities. Alternatively, employees can explore lateral movements into Business Analyst positions such as BA Support, BA I or BA II, transitioning into leadership roles such as Program Manager or Operations Manager, or specializing in Quality Assurance as QAT or QAE. The employee's career path will be driven by their performance, interests, and the Appstore's evolving requirements, which will be supported by continued training, mentorship, and cross-functional opportunities. Key job responsibilities 1. Test applications on FireOS and similar devices for compatibility and performance 2. Implement manual testing procedures for devices and applications. 3. Execute test cases for apps, services, and devices, covering simple and complex features 4. Document and report bugs, failures, and quality issues using appropriate systems 5. Monitor issue resolution, adhering to defined SLAs and escalation procedures 6. Follow standard operating procedures and test methods as defined by the team 7. Collaborate with peers and managers, seeking guidance when necessary 8. Meet daily productivity and quality targets, aligning with customer-centric philosophy EDUCATIONAL BACKGROUND: Bachelor's degree in Computer Science, Information Technology, or a related technical field, with relevant certifications in software testing or quality assurance WORK EXPERIENCE: Little or no prior work experience required, with willingness to learn and apply new skills Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- EDUCATIONAL BACKGROUND: Graduate in any field of study - TECHNICAL SKILLS: Basic understanding of software manual testing concepts - INTERPERSONAL SKILLS: Effective communication skills, both written and verbal, along with ability to work collaboratively in a team environment Amazon is looking for a Device Associate – I for the Amazon Appstore Selection Quality Services (ASQS) team. The Amazon Appstore is an online store operated by Amazon that allows users to browse, download, and purchase apps and games for various platforms, including Android devices, Amazon Fire tablets, and Fire TV devices. The Appstore Selection Quality Services (ASQS) team is an integral part of the Amazon Appstore. Our goal is to build the most relevant, high-quality selection of apps and games for Amazon Appstore customers across first-party devices like Fire TV and Fire tablets, as well as third-party Android devices. ASQS plays a crucial role in connecting content to customers while mitigating risks to the Amazon Appstore ecosystem. We accomplish this by certifying, blocking, and suppressing externally developed low-quality and unsafe apps/content, maintaining a secure and trustworthy app marketplace. The team's key responsibilities include, but not limited to, APPLICATION TESTING: Conduct comprehensive testing of submitted applications to ensure they comply with Amazon's policies, guidelines, and quality standards before approval for publishing LIVE to the Appstore Catalog. POLICY ENFORCEMENT: Consistently apply and enforce Amazon's app store policies, ensuring fair treatment of developers while protecting users from potentially harmful or substandard applications CUSTOMER FEEDBACK MANAGEMENT: Monitor and analyze user reviews and feedback, addressing concerns and taking appropriate action when necessary to maintain the integrity of the app store. DEVELOPER RELATIONS: Provide guidance and support to application developers, assisting them in understanding and adhering to Amazon's submission requirements and best practices. CAREER PATH: Device Associate I being the entry level role, Amazon Appstore provides opportunities to advance vertically to DA II and DA III roles, taking on increased responsibilities. Alternatively, employees can explore lateral movements into Business Analyst positions such as BA Support, BA I or BA II, transitioning into leadership roles such as Program Manager or Operations Manager, or specializing in Quality Assurance as QAT or QAE. The employee's career path will be driven by their performance, interests, and the Appstore's evolving requirements, which will be supported by continued training, mentorship, and cross-functional opportunities. Key job responsibilities 1. Test applications on FireOS and similar devices for compatibility and performance 2. Implement manual testing procedures for devices and applications. 3. Execute test cases for apps, services, and devices, covering simple and complex features 4. Document and report bugs, failures, and quality issues using appropriate systems 5. Monitor issue resolution, adhering to defined SLAs and escalation procedures 6. Follow standard operating procedures and test methods as defined by the team 7. Collaborate with peers and managers, seeking guidance when necessary 8. Meet daily productivity and quality targets, aligning with customer-centric philosophy EDUCATIONAL BACKGROUND: Bachelor's degree in Computer Science, Information Technology, or a related technical field, with relevant certifications in software testing or quality assurance WORK EXPERIENCE: Little or no prior work experience required, with willingness to learn and apply new skills Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 2+ years of software development, or 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and, comprehensive enough to give Amazon customers a great shopping experience every time. That's where you can help. We believe in “Work Hard. Have Fun. Make History” value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. Key job responsibilities We are looking for a sharp, experienced Application Engineer (AE) with a diverse skillset and background. As an AE, you will work directly with our business teams to solve their support needs with the existing applications and collect requirements and ways to solve highly scalable solutions in collaboration with other technical teams. You will play an active role in translating business and functional requirements into concrete deliverables and building scalable systems. You will also contribute to maintain the services healthy and robust.You will be responsible for implementing, and maintaining the solutions you provide. You will work closely with engineers on maintaining multiple products and services, creating process automation scripts, monitoring and handling ad-hoc operational asks. You understand the business impact of support decisions and drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. On-call support is a critical responsibility where you will work on issues related to alarm monitoring, application infrastructure and bug fixes. On-boarding clients on to the platform and familiarizing them with platform features and capabilities. Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware & software RAID Experience with REST web services, XML, JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 1+ years of non-internship professional software development experience - 1+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language - Experience in building applications using React Native Do you want to develop software that will power leading edge, next generation mobile and entertainment devices? We invite you to join us in this rare opportunity of building the future of apps and highly-scalable, distributed systems to support those experiences. Key job responsibilities As a Software Development Engineer, you will engage with an experienced cross-disciplinary staff to conceive, design and implement innovative consumer products. You will have an enormous opportunity to make a large impact on the design, architecture, and implementation of cutting edge products used every day, by people you know. A day in the life As a Software Development Engineer on our team, you will design and develop cutting edge systems that will power the App Developer and Customer Experience for the next generation mobile and entertainment devices. About the team In Appstore, “We entertain, and delight, hundreds of millions of people across devices with a vast selection of relevant apps, games, and services by making it trivially easy for developers to deliver”. Over the next few years our team will play a critical role in the future of how the App Developer community interfaces huge array of Amazon devices to delight our customers. 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 4+ years of tax, finance or a related analytical field experience - 3+ years of business or financial analysis experience - Experience making business recommendations and influencing stakeholders - Experience on defining requirements, creating business requirement document, understanding business process and using data and metrics to draw business insights - Proficiency in SQL, ETL management, Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualisation tools such as Tableau experience Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and, comprehensive enough to give Amazon customers a great shopping experience every time. That's where you can help. We believe in “Work Hard. Have Fun. Make History” value by having a focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. Work/Life Balance RBS Tech team puts a high value on work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and we encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring, detailed and constructive code reviews. We have casual coffee chats with Principal & Senior Engineers from RBS tech where you could have technical conversations around your work, technical challenges, suggestions, ideas and proposals and also seek advice and discuss about things outside work, like, life in general, your family, hobbies etc. We provide trainings to the employees through online learning platforms such as O'reilly and also encourage them to take up AWS/ML certifications. Key job responsibilities We are looking for a sharp, experienced Business Analyst(BA) with a diverse skillset and background. As a BA, you will work directly with our business stakeholders to understand their processes, gather and document requirements, and identify solutions to address their needs. Using data analytics technologies and best practices, you will play a key part in translating business requirements into functional specifications and collaborating with technical teams to build scalable systems. You will be responsible for uncovering root causes, trends, and patterns that impact the business, leveraging dashboards and visualizations to provide insights. You will thrive in an agile, fast-paced environment, tackling unstructured and ambiguous problems on highly visible projects and initiatives. You will work with teams to understand key business problems/process to create BRD and build reports that enable product owners to answer those questions quickly and accurately. You will work with cross-functional leaders to understand their process and data needs and partner with them to build data solutions. About the team Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. MBA or Master’s degree in Computer Science, Engineering, Statistics, Mathematics or related field Extensive experience in a data engineer or BIE role with a technology company. Experience with statistical modelling / machine learning. Coding proficiency in at least one modern programming language (Python, Ruby, Java, etc) High attention to detail and proven ability to manage multiple, competing priorities simultaneously. Ability to work in a fast-paced environment where continuous innovation is desired. History of teamwork and willingness to roll up one’s sleeves to get the job done. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 1+ years of program or project management experience - Experience using data to influence business decisions Amazon Vendor Services (AVS) is seeking a highly analytical and technically proficient Subject Matter Expert (SME) with deep expertise in automation and catalog management to lead the development of scalable, long-term analytical and operational infrastructure. This role is pivotal in driving efficiency across AVS by building automation tools, developing self-service analytics solutions, and eliminating manual processes to enable strategic decision-making. As a SME, you will work closely with internal stakeholders and global functional teams to design and implement end-to-end workflows that improve key AVS vendor metrics. Your focus will be on enhancing catalog health, content accuracy, streamlining operational processes, managing evolving business requirements, and ensuring high-quality, SLA-aligned service delivery. You will also champion process excellence mechanisms and scalable solutions that support AVS’s mission of driving vendor growth and satisfaction through a sustainable and efficient e-commerce partnership. Key job responsibilities Design and implement robust analytical frameworks that support end-to-end automation across key operational and catalog management processes. Build scalable, automated systems and self-service reporting tools to enable data-driven decision-making across product, program, and operations teams. Partner with cross-functional teams to identify automation opportunities and convert manual reporting processes—especially those related to business metrics, catalog health, selection onboarding, and content enrichment—into scalable, repeatable solutions. Support catalog optimization and operational efficiency through automation and process standardization. Conduct in-depth analysis to uncover trends, patterns, and root causes that inform strategic planning and automation design, with a focus on catalog accuracy, completeness, and discoverability. Enable proactive monitoring and exception management through automation to surface issues such as missing content and selection gaps, and optimize performance in real time. Maintain clear, up-to-date documentation and automation playbooks to ensure continuity and operational readiness. Stay current with emerging analytics and automation trends and recommend best-fit approaches to drive long-term scale in catalog and operations. Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts Knowledge of visualization tools such as Tableau, Datazen, SSRS Experience back office operations, escalation management and troubleshooting environments Knowledge of SQL and Advanced Excel (Array and Statistical formulas) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 5+ years of software development, or 5+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and, comprehensive enough to give Amazon customers a great shopping experience every time. That's where you can help. We believe in “Work Hard. Have Fun. Make History” value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. Work/Life Balance RBS Tech team puts a high value on work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and we encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring, detailed and constructive code reviews. We have casual coffee chats with Principal & Senior Engineers from RBS tech where you could have technical conversations around your work, technical challenges, suggestions, ideas and proposals and also seek advice and discuss about things outside work, like, life in general, your family, hobbies etc. We provide trainings to the employees through online learning platforms such as O'reilly and also encourage them to take up AWS/ML certifications. Key job responsibilities We are looking for a sharp, experienced Application Engineer (AE) with a diverse skillset and background. As an AE, we are looking for a technical lead acting act as a subject matter expert for one or more services. You are viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning. You are expected to lead large multi-team projects and resolve the most complex support issues. You understand the business impact of support decisions and drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You regularly work with management to assign tasks and small projects to other Support Engineers. You design and develop complex high performing scripts and applications. You work with other Amazon leaders to share ideas and improve support across the company. You play a significant role in hiring, mentoring, and training employees. You demonstrate excellent judgment when making decisions. You play a significant role in actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members. On-call support is a critical responsibility where you will work on issues related to alarm monitoring, application infrastructure and bug fixes. On-boarding clients on to the platform and familiarizing them with platform features and capabilities. BASIC QUALIFICATIONS • 5+ years of software development or technical support experience • Own support activities for services and regularly work with development teams to establish and improve service support • Should have in depth understanding of software development principles, design patterns and best practices • Understand/debug existing code and should be able to write clean and efficient code • Good understanding of relational database management systems like MySQL, PostgreSQL using SQL is essential • Familiarity with software testing principles and experience in testing is valuable • Provide technical guidance and mentor junior engineers • Should be able to analyze complex technical solutions, propose innovative solutions and guide resolution process • Should be able to effectively communicate with cross-functional teams, stakeholders and clients • Able to handle high impact incidents, perform pattern, root cause analysis and drive to logical closure • Excellent communication skills, possessing the ability to support customers over email, phone or screen-shares • Exhibit strong team oriented interpersonal skills with the ability to effectively interface with a wide variety of people and roles from junior engineers to senior leaders PREFERRED QUALIFICATIONS • Strong understanding of support processes SLA, handling tickets, monitoring, processes and metrics. • Hands on experience in Cloud technology is plus. • Hands on experience distributed applications/enterprise applications is plus. • Experience in developing automated solutions About the team Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Knowledge of distributed applications/enterprise applications Knowledge of UNIX/Linux operating system Experience analyzing and troubleshooting RESTful web API calls Experience working in AWS eco-system leveraging AWS services. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 3+ years of non-internship professional software development testing experience - 3+ years of test automation frameworks and tools building experience - Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design Do you want to transform the way people interact with digital content? Come join the team that builds Alexa Audio platform. We are innovating and changing the way our customers interact with media services and devices! You’ll be among the first ones in the space and get to define the customer experience, frameworks and processes for the years to come. On the Alexa Audio Team, you will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of new and exciting products that will be used every day by people you know. We’re looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of product ownership, and want to have fun while they make history. Key job responsibilities * Lead the design and development of quality infrastructure that encourages the optimal combination of unit/component/integration and end to end tests. * Lead the design and development of performance testing and platform verification kit. * Collaborate with software engineering teams, driving continuous development, integration and deployment * Working with Principal Engineers and other Senior engineers to develop best practices for software quality assurance across multiple software teams * Actively participate in cross team design reviews * Assist in the career development of others, actively mentoring individuals and the community * Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and expertise. * You will have a profound impact on millions of customers. * Report on status of development, quality, operations, and system performance to management * The key requirement for this position is established skill designing and developing complex, interactive customer experiences. If you have an entrepreneurial spirit, know how to deliver, are deeply technical, highly innovative and long for the opportunity to build pioneering solutions to challenging problems, we want to talk to you. About the team Alexa Audio: As Alexa Audio, we own the audio experiences on Alexa enabled devices. These experiences include Music, Podcast, Audio Books, Radio, and Ambient soundscapes. Our integration skill kits enable seamless integration of 1P / 3P audio content providers (e.g., Amazon Music, Spotify, Apple etc.) with Alexa devices. Audio is one of the most widely used experiences on Alexa, and is enjoyed by millions of customers on a daily basis. There is a universe of tens of millions of distinct audio content that is available across streaming services. Using your voice, and timely proactive suggestions are the easiest ways to get to what you want. Alexa makes this magical for customers: ask any Alexa-enabled device to play your favorite song, podcast, book or a station, and Alexa will find the right content for you and play it. We also support being able to control and manage playback across multiple devices, and movement of media playback across them. It is still Day 1 for the audio experiences, and we're looking for a leader to help us make it even better. As SDET you will be responsible for building highly scaled systems that ensure Alexa continues to delight customers world wide. Knowledge of overall system architecture, scalability, reliability, and performance in a database environment Experience with security in service-oriented architectures and web services Bachelor’s Degree in Computer Science or related technical field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 3+ years of building models for business application experience - PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience - Experience in patents or publications at top-tier peer-reviewed conferences or journals - Experience programming in Java, C++, Python or related language - Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing Alexa is the voice activated digital assistant powering devices like Amazon Echo, Echo Dot, Echo Show, and Fire TV, which are at the forefront of this latest technology wave. To preserve our customers’ experience and trust, the Alexa Privacy team creates policies and builds services and tools through Machine Learning techniques to detect and mitigate sensitive content across Alexa. We are looking for an experienced Senior Applied Scientist to build industry-leading technologies in attribute extraction and sensitive content detection across all languages and countries. An Applied Scientist will be in a team of exceptional scientists to develop novel algorithms and modeling techniques to advance the state of the art in Natural Language Processing (NLP) or Computer Vision (CV) related tasks. They will work in a hybrid, fast-paced organization where scientists, engineers, and product managers work together to build customer facing experiences. They will collaborate with and mentor other scientists to raise the bar of scientific research in Amazon. Their work will directly impact our customers in the form of products and services that make use of speech, language, and computer vision technologies. We are looking for candidate with strong technical experiences and a passion for building scientific driven solutions in a fast-paced environment. This Senior Applied Scientist should have good understanding of NLP models (e.g. LSTM, transformer based models) or CV models (e.g. CNN, AlexNet, ResNet) and where to apply them in different business cases. They should leverage exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience of building large-scale distributed systems to creating reliable, scalable, and high-performance products. In addition to technical depth, they must possess exceptional communication skills and understand how to influence key stakeholders. This Applied Scientist will be joining a select group of people making history producing one of the most highly rated products in Amazon's history, so if you are looking for a challenging and innovative role where you can solve important problems while growing as a leader, this may be the place for you. Key job responsibilities This Applied Scientist will lead the science solution design, run experiments, research new algorithms, and find new ways of optimizing customer experience. They will set examples for the team on good science practice and standards. Besides theoretical analysis and innovation, they will work closely with talented engineers and ML scientists to put algorithms and models into practice. This Applied Scientist's work will also directly impact the trust customers place in Alexa, globally. They will contribute directly to our growth by hiring smart and motivated scientists to establish teams that can deliver swiftly and predictably, adjusting in an agile fashion to deliver what our customers need. A day in the life You will be working with a group of talented scientists on researching algorithm and running experiments to test scientific proposal/solutions to improve our sensitive contents detection and mitigation. This will involve collaboration with partner teams including engineering, PMs, data annotators, and other scientists to discuss data quality, policy, and model development. You will mentor other scientists, review and guide their work, help develop roadmaps for the team. You work closely with partner teams across Alexa to deliver platform features that require cross-team leadership. About the team The mission of the Alexa Sensitive Content Intelligence (ASCI) team is to (1) minimize negative surprises to customers caused by sensitive content, (2) detect and prevent potential brand-damaging interactions, and (3) build customer trust through appropriate interactions on sensitive topics. The term “sensitive content” includes within its scope a wide range of categories of content such as offensive content (e.g., hate speech, racist speech), profanity, content that is suitable only for certain age groups, politically polarizing content, and religiously polarizing content. The term “content” refers to any material that is exposed to customers by Alexa (including both 1P and 3P experiences) and includes text, speech, audio, and video. Experience using Unix/Linux Experience in professional software development Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Experience with Microsoft Office products and applications The ideal candidate has a positive attitude and is a result oriented individual with willingness to work in a 24/7 environment. He/She should be able to clearly understand in-scope and out-scope for delivering end product or service, ensures in time delivery of product or service as per customer expectations without gold plating. Creates and adopts standard work methodology for daily work to reduce re-work, manual work, error identification time and waste. Clearly communicates to all stakeholders the Timeline, description of end product or service quality, risks and resources needed and is also able to write good narratives. Good analytical and mathematical skills. Good written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers. Good numerical and analytical skills Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances · Demonstrated ability to communicate effectively in a multi-cultural environment Experience with Microsoft Office products and applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 1+ years of program or project management experience - Experience using data to influence business decisions Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon’s cost structure. Vision of RBS is to accelerate Amazon’s flywheel by 1) improving the customer experience by fixing detail page catalog defects at scale, 2) improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and 3) improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners. Within RBS, the Andon Defect Elimination team strives to reduce the problems identified with the products and process flow. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. About the Role As a Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process improvement activities & achieve closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & technics and system improvements. The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices. Key job responsibilities • Success will be measured by the performance on input metrics and impact of sellers on creating a great customer experience. • Partnering with internal teams to manage seller relationship by championing the seller’s needs at Amazon. • Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the sellers. • Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. • Work with internal Amazon teams & the seller to improve operational aspects of their business to providing a great consumer experience. • Conduct deep analysis on the issues for the sellers and develop recommendations and action plans based on data to improve seller experience. • Provide thought leadership around planning, roadmaps and execution. • Establish long term partnerships with the group of sellers handled. • Support the launches of new programs and features. • Conduct regular WBR, MBRs with the sellers, highlight business metric performance and building action plans. • Metric influencing - ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans. A day in the life · Partnering with the Seller Category Team and managing the Seller relationship by championing the Seller’s needs at Amazon · Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the sellers · Work with internal Amazon teams/Sellers to improve operational aspects of their business in providing a great consumer experience · Conduct deep dive analysis on CRET insight the handled issues with the Sellers and publish recommendations and action plans based on data to improve seller experience · Establish long term partnerships with key seller partners for the group of sellers handled About the team The C-RET (Customer Returns and Experience Transformation) team is a dynamic group focused on improving the end-to-end seller and customer experience on Amazon. We work closely with FBA, Seller Services, and various cross-functional teams to drive operational excellence and long-term growth for our strategic sellers. Our mission is to deliver innovative, data-driven solutions that enhance performance, streamline processes, and elevate the customer journey. Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts Experience back office operations, escalation management and troubleshooting environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 1+ years of program or project management experience - Experience using data to influence business decisions - 1+ years of interacting with customers/stake holders experience - Bachelor's degree - Knowledge of MS office. - Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects. The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team’s primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience. The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business. Key job responsibilities 1. Develop strategies for continuous improvement in process and customer quality. 2. Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities. 3. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects 4. Able to drill into large amounts of data and extract meaningful business metrics. 5. Perform data analysis on trends observed and recommend solutions to the product and Business teams 6. Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust 7. Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence. 8. Establishes key reports for functional area 9. Able to write , well-structured and detail-oriented documents in a clear, concise and audience-specific format The candidate is/has: 1. Aptitude and interest for Upstream Defect Elimination. 2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines 3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision About the team The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts Knowledge of visualization tools such as Tableau, Datazen, SSRS Experience back office operations, escalation management and troubleshooting environments Experience working in e-commerce / retail / supply chain / financial services business Worked in a global client facing role. Six sigma green belt certified ISO 9001 lead auditor certified Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 2+ years of software development, or 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience scripting in modern program languages - Experience in Unix Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and, comprehensive enough to give Amazon customers a great shopping experience every time. That's where you can help. We believe in “Work Hard. Have Fun. Make History” value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by complex problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. Key job responsibilities We are looking for a sharp, experienced Application Engineer (AE) with a diverse skillset and background. As an AE, you will work directly with our business teams to solve their support needs with the existing applications and collect requirements and ways to solve highly scalable solutions in collaboration with other technical teams. You will play an active role in translating business and functional requirements into concrete deliverables and building scalable systems. You will also contribute to maintain the services healthy and robust.You will be responsible for implementing, and maintaining the solutions you provide. You will work closely with engineers on maintaining multiple products and services, creating process automation scripts, monitoring and handling ad-hoc operational asks. You understand the business impact of support decisions and drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. On-call support is a critical responsibility where you will work on issues related to alarm monitoring, application infrastructure and bug fixes. On-boarding clients on to the platform and familiarizing them with platform features and capabilities. Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware & software RAID Experience with REST web services, XML, JSON - Experience with AWS Services, Relational and Non- Relational Databases Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 1+ years of program or project management experience - Experience using data to influence business decisions - 1+ years of interacting with customers/stake holders experience - Bachelor's degree - Knowledge of MS office. - Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects. The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team’s primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience. The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business. Key job responsibilities 1. Develop strategies for continuous improvement in process and customer quality. 2. Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities. 3. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects 4. Able to drill into large amounts of data and extract meaningful business metrics. 5. Perform data analysis on trends observed and recommend solutions to the product and Business teams 6. Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust 7. Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence. 8. Establishes key reports for functional area 9. Able to write , well-structured and detail-oriented documents in a clear, concise and audience-specific format The candidate is/has: 1. Aptitude and interest for Upstream Defect Elimination. 2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines 3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision About the team The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts Knowledge of visualization tools such as Tableau, Datazen, SSRS Experience back office operations, escalation management and troubleshooting environments Experience working in e-commerce / retail / supply chain / financial services business Worked in a global client facing role. Six sigma green belt certified ISO 9001 lead auditor certified Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.