Proficient in German & English (speak, reading and writing) with an ability to compose grammatically correct, concise and accurate verbal and written responses • Ability to pronounce standard German & English words and speak with clarity • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. • Intermediate skill with Microsoft Office including Outlook, Word and Excel • Team player – capable of learning and sharing knowledge in global team environment. • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build trust of our customers and sellers. Amazon hires the brightest minds, are you one of them? Customer Trust and Partner Support (CTPS) aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Job description: Amazon is seeking for individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities Communicate effectively via live video call with our customer base – third party sellers who want to sell on Amazon in its various marketplaces. Review the seller’s identity details (information & documents) over a live video call Verify ownership of the documents submitted by sellers Assess legitimacy of documents by reviewing online copy of documents Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies Serve as Amazon ambassador and offer live assistance to sellers during identity verification and help them complete the verification process Provide exceptionally strong customer service skills via live video call Maintain composure during the live video call as representative of the Amazon brand Flexibility to be trained for additional business-related skills and/or work types Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. Consistently achieve/exceed weekly productivity and quality standards. Participate in adhoc projects/assignments as necessary. These positions are ideal for recent graduates or people with customer service backgrounds. Previous work experience in a customer service / retail environment supporting German & English-speak customers. • Knowledge of or experience in a fraud/risk management environment preferred but not essential. • Experience in insurance, finance, data analysis, research, translation or training with German & English as the language is a distinct advantage. • Excellent problem-solving skills. • Self-disciplined, diligent, proactive and detail oriented. • Strong organizational skills. • Passionate commitment to Amazon's emergence as the world's most customer-centric company. • Positive, results oriented attitude Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of program or project management experience At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Registration and Compliance Operations (RCO) group designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. The Program Manager will be responsible for driving global strategy and initiatives/process improvement programs and projects. Expectation from the role is to gain a deep understanding of function and work with all critical stakeholders to drive process, technology improvements and own end to end projects related to Capacity planning, WFM, Cost and Queue Management. This position requires leadership ability to facilitate and execute cross functional projects as well as the ability to teach those methods to other managers and team members, associates, in order to foster a culture of continuous improvement. Key responsibilities associated with this position include the following: 1. Program Management: a. Demonstrate knowledge of improving processes through project management mechanisms/methods and can perform complex analysis when exposed to unstructured and structured data. b. Design/develop/deploy (process) scalable mechanisms of global R&C functions through industry standard practices c. Work with leadership team to drive critical business initiatives. d. Develop, implement and govern KPIs reporting for the portfolio providing visibility to the milestones and performance across all projects. e. Drive and influence multiple stakeholders on project improvement opportunities f. Establish and continually improve the consistency, predictability and efficiency of the project delivery by providing leadership guidance and sharing best practices. g. Manage multiple projects requiring frequent communication, organization/time management and problem solving skills. h. Demonstrate discretion and independence in coordination of project scoping and selection to align with business objectives. I. Communicate across all levels on project and program progress. Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree Amazon is an Equal Opportunity Employer. Are you passionate about improving the quality of customer experiences? Do you like to dive deep to understand problems? Do you strive to excel at goals aligned to you? if yes, then CMT is the right platform. At Amazon, we are working to be the most customer-centric company on earth and to grow in a virtual global e-commerce environment with great selection at best prices. CMT within Amazon, is designed to ensure Amazon remains competitive in the online space with the best price. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. CMT is seeking candidates who will be responsible for monitoring pricing parameters and involve audit operation where he/she are desired to identify products through continuous audit. The successful candidate should have the ability to work at all levels with an eye for detail to achieve process goals, actively seek to understand Amazon’s core values and translate those into everyday practices. Ideal candidates will excel in a fast-paced, multi-tasked dynamic team environment. Key job responsibilities In this role, you will be responsible to monitor and ensure the accuracy of the pricing analytics & operations team through audits and process improvement activities. The job involves auditing operations teams` & system outputs, suggesting and implementing process/system improvements, and identifying emerging process performance trends. You will be responsible to audit, track and maintain the quality metrics of assigned processes. The individual will interact with the business, automation & technology teams to help drive operational and system improvements. The successful candidate should have the ability to work at all levels with an eye for detail to achieve process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices. Knowledge of Excel at an advanced level Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level - Experience with Microsoft Office products and applications Amazon’s vision is to be Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. Amazon's diverse online business requires VAT filings in a number of jurisdictions across Europe and creates specific VAT compliance obligations relating to third parties (3P) that sell via our websites. These 3P obligations are the responsibility of the European VAT Compliance & Controllership team (VAT C&C) which is located primarily in Bratislava. We are looking for a number of VAT Analysts to join us in Bangalore. This is a multiple headcount hire, which will involve working within the part of the team that is responsible for checking the VAT compliance status of our 3P sellers, providing 3P data to tax authorities, and controlling the access of 3P sellers to our websites. Work may also include some mainstream VAT compliance activities, supporting internal and external audits, and liaising with colleagues in VAT C&C as well as Tax and the wider business. All candidates will be analytical and capable of succeeding in a fast-paced team environment. You will need an understanding of financial systems, and technical accounting awareness for this work. You may also be involved in projects that have a VAT compliance impact. You will be expected to take ownership of your activities, identify process improvement opportunities for existing process and controls, and drive positive change across the organization. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Basic/Preferred Qualifications: • Any Bachelor’s Degree. • Ability to maintain high levels of confidentiality and data security standards • Excellent written and spoken English skills and interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance • Excellent problem-solving skills and ability to analyze problems logically • Self-disciplined, diligent, proactive and detail oriented • Strong time management and organizational skills • Demonstrate flexibility to work in different tasks with increased complexity based on current business needs • proficiency in Microsoft Excel • MS Office Key job responsibilities Responsibilities: Key job Responsibilities: • Working within the EMEA VAT C&C team: • Confirm the VAT registration and compliance status of 3P sellers; • Provide transactional and other data to tax authorities in respect of 3P sellers; • Manage and control access of 3P sellers to Amazon marketplaces based on VAT compliance status and requests from tax authorities; • Assist with VAT registrations across various jurisdictions; • Respond to VAT compliance queries from Amazon businesses operating across Europe 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience 2+ years of ITES / BPO experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree - Experience analyzing data and best practices to assess performance drivers - 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world. About the Role - Account Management: As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US. The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. You will engage directly with Amazon’s vendors and multiple internal teams to enable Amazon’s vendors growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners. Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach. Timings will be as per USA shift, 04:00 pm IST to 01:00 am IST Key job responsibilities Key job responsibilities Business Growth • Success will be measured by the performance of your task and deliverables on input metrics. • Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. • Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. • Identify new opportunities across a large number of brands, develop and execute project plans. Relationship Management • Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate. • Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate. Process Excellence • Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. • Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Graduation/ PG in Chinese/ Mandarin - Native level written and verbal skills in Language Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build trust of our customers and sellers. Amazon hires the brightest minds, are you one of them? Customer Trust and Partner Support (CTPS) aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Job description: Amazon is seeking for individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities • Communicate effectively via live video call with our customer base – third party sellers who want to sell on Amazon in its various marketplaces. • Review the seller’s identity details (information & documents) over a live video call • Verify ownership of the documents submitted by sellers • Assess legitimacy of documents by reviewing online copy of documents • Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies • Serve as Amazon ambassador and offer live assistance to sellers during identity verification and help them complete the verification process • Provide exceptionally strong customer service skills via live video call • Maintain composure during the live video call as representative of the Amazon brand • Flexibility to be trained for additional business-related skills and/or work types • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. • Consistently achieve/exceed weekly productivity and quality standards. • Participate in adhoc projects/assignments as necessary. These positions are ideal for recent graduates or people with customer service backgrounds. Graduation/ PG in Chinese/ Mandarin Native level written and verbal skills in Language Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Bachelor’s degree • Minimum of 1+ year of work experience. • Good communication skills At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Associate . IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24x7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time. Responsibilities include, but are not limited to: 1. Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support. 2. Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations. 3. Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners. 4. Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux 5. This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment. 6. Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents. 7. This role will be working from Bangalore (BLR18) Corporate office. Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools Basic Understanding and troubleshooting skills on Network Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 3+ years of Video Games Industry (supporting title Development, Release, or Live Ops) experience - Experience programming with at least one software programming language If you are excited by the opportunity to build highly innovative, scalable , high-performance and low latency solutions for digital advertisement, this may be the right career move for you. Be part of an innovative and passionate team, responsible for building a successful, sustainable and strategic international business for Amazon, from the ground up. Key job responsibilities As a Software engineer on the team: You will get an opportunity to work on building large-scale machine-learning infrastructure for online recommendation, ads ranking, personalization, and search. You will work on Big Data technologies such as AWS, Spark, Hive, Lucene/SOLR, Elastic search etc. You will drive appropriate technology choices for the business, lead the way for continuous innovation, and shape the future of India Advertising . You will follow the technical direction of our offerings and solutions, working with many different technologies across the India Advertising organization. You will code, troubleshoot, and support high volume and low latency distributed systems. What you create is also what you own. You will participate in implementing key functional areas of the customer experience, including website applications and platform services. You will work with the business team and project managers to convert functional requirements into technical features You will own operating our products, driving excellence in feature stability, performance and flexibility. 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 3+ years of Video Games Industry (supporting title Development, Release, or Live Ops) experience - Experience programming with at least one software programming language If you are excited by the opportunity to build highly innovative, scalable , high-performance and low latency solutions for digital advertisement, this may be the right career move for you. Be part of an innovative and passionate team, responsible for building a successful, sustainable and strategic international business for Amazon, from the ground up. Key job responsibilities As a Software engineer on the team: You will get an opportunity to work on building large-scale machine-learning infrastructure for online recommendation, ads ranking, personalization, and search. You will work on Big Data technologies such as AWS, Spark, Hive, Lucene/SOLR, Elastic search etc. You will drive appropriate technology choices for the business, lead the way for continuous innovation, and shape the future of India Advertising . You will follow the technical direction of our offerings and solutions, working with many different technologies across the India Advertising organization. You will code, troubleshoot, and support high volume and low latency distributed systems. What you create is also what you own. You will participate in implementing key functional areas of the customer experience, including website applications and platform services. You will work with the business team and project managers to convert functional requirements into technical features You will own operating our products, driving excellence in feature stability, performance and flexibility. 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of software development, or 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages The Amazon Pricing team is seeking an Application Engineer to join our innovative group, where your ideas can impact millions of consumers worldwide. As an Application Engineer, you'll take ownership of our existing platform and spearhead efforts to automate operational and development work. Your role will involve identifying and resolving system issues, streamlining repetitive processes, and collaborating closely with our development team. We're looking for someone who can dive deep into code, developing solutions for our customers and services. Your primary responsibilities will include troubleshooting and diagnosing operational problems, creating monitoring solutions, and handling infrastructure maintenance and configuration. You'll also be tasked with updating and resolving technical challenges, enhancing our current software, automating support processes, and documenting our systems. This role requires deep understanding of systems architecture and close collaboration with developers to improve our software and operations. By joining our team, you'll have the opportunity to make a significant impact on Amazon's global pricing systems, directly influencing how we serve our customers. If you're ready to tackle complex challenges and drive innovation in a fast-paced environment, we invite you to apply and be part of shaping the future of e-commerce pricing. Experience with AWS, networks and operating systems Bachelor's degree Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Basic Qualifications and Skills Required · An understanding of and passion for e-commerce · Language preference - Proficiency in Arabic · Work experience is preferred (5+ years). Relevant experience in Vendor management, Sales, post sales, Account Management, and Business Development in managing B2B Business. · Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus · Proven analytical skills and demonstrated ability to manage the business “by the numbers”. · Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented · Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives · Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems · Ability to work in teams and ultimately focus on delivering results with high standards · Attention to detail and capability to work on multiple projects in parallel About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About the Role Account Management- Vendor Consultant As a Vendor Consultant as part of Paid Selling Partner Services (PSPS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Vendors. PSPS team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor’s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.com. You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, Catalog management, inventory management, finance, operations, and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will conceive, create, and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. In addition, you are expected to proactively identify areas for growing Vendor’s business by developing strategies. Responsibilities Include · Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers · Partnering with the Retail Category Team and managing the vendor relationship by championing the vendor’s needs at Amazon · Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors · Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon · Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience · Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience · Provide thought leadership around planning, roadmaps and execution · Establish long term partnerships with key vendor partners for the group of vendors handled · Support the launches of new programs, categories and features · Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans Lean Six Sigma experience. MBA/PGDM qualification. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of sales or account management experience - 2+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers More than 300 million customers shop in Amazon’s store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this remote shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. The SAS Core Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a strategic business consultant, you will advise a portfolio of 10-15 businesses and help them grow fast by mastering the fundamentals of selling on Amazon. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Given the early stage of this program, you will have the opportunity to take ownership in various projects, help evolve the program and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in USA. Regular shift timing for this role would be 4 PM to 1 AM IST. About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Key job responsibilities • Manage a portfolio of 10-15 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes. • Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers’ potential. • Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. • Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. • Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. • Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer & seller experience. • Develop a thorough understanding of the Amazon Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. • Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. Regular shift timing for this role would be 4 PM to 1 AM IST. A day in the life • We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across USA to develop our SAS Core program as we deliver it. • As a Customer Success Manager we work with smaller, younger, and more innovative businesses that sell on Amazon. We provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion and analytics. • As a Customer Success Manager, you will have the opportunity to work with 10-15 small and medium enterprises within the Amazon Marketplace and work closely with them to support them in their strategic growth. Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of sales or account management experience - 2+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers More than 300 million customers shop in Amazon’s store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this remote shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. The SAS Core Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a strategic business consultant, you will advise a portfolio of 10-15 businesses and help them grow fast by mastering the fundamentals of selling on Amazon. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Given the early stage of this program, you will have the opportunity to take ownership in various projects, help evolve the program and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in USA. Regular shift timing for this role would be 4 PM to 1 AM IST. About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Key job responsibilities • Manage a portfolio of 10-15 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes. • Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers’ potential. • Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. • Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. • Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. • Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer & seller experience. • Develop a thorough understanding of the Amazon Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. • Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. Regular shift timing for this role would be 4 PM to 1 AM IST. A day in the life • We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across USA to develop our SAS Core program as we deliver it. • As a Customer Success Manager we work with smaller, younger, and more innovative businesses that sell on Amazon. We provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion and analytics. • As a Customer Success Manager, you will have the opportunity to work with 10-15 small and medium enterprises within the Amazon Marketplace and work closely with them to support them in their strategic growth. Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.