RCO WFM PM I, Registration & Compliance

Job Description

- 2+ years of program or project management experience At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Registration and Compliance Operations (RCO) group designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. The Program Manager will be responsible for driving global strategy and initiatives/process improvement programs and projects. Expectation from the role is to gain a deep understanding of function and work with all critical stakeholders to drive process, technology improvements and own end to end projects related to Capacity planning, WFM, Cost and Queue Management. This position requires leadership ability to facilitate and execute cross functional projects as well as the ability to teach those methods to other managers and team members, associates, in order to foster a culture of continuous improvement. Key responsibilities associated with this position include the following: 1. Program Management: a. Demonstrate knowledge of improving processes through project management mechanisms/methods and can perform complex analysis when exposed to unstructured and structured data. b. Design/develop/deploy (process) scalable mechanisms of global R&C functions through industry standard practices c. Work with leadership team to drive critical business initiatives. d. Develop, implement and govern KPIs reporting for the portfolio providing visibility to the milestones and performance across all projects. e. Drive and influence multiple stakeholders on project improvement opportunities f. Establish and continually improve the consistency, predictability and efficiency of the project delivery by providing leadership guidance and sharing best practices. g. Manage multiple projects requiring frequent communication, organization/time management and problem solving skills. h. Demonstrate discretion and independence in coordination of project scoping and selection to align with business objectives. I. Communicate across all levels on project and program progress. Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.