Overview
APTEAN JOB TABLE: Cloud ERP Infrastructure & Operations
APTEAN JOB LEVEL: F
APTEAN JOB TITLE: Manager, SRE
REPORTS TO
Full line: Soundar Arunachallam
Dotted Line:
We are seeking an experienced and hands-on
Cloud Infrastructure & Operations Manager
to lead a team of 15 engineers responsible for managing the infrastructure layer of
multi-tenant, cloud-hosted ERP products
. The role covers
platform reliability, product upgrades
,
cloud security
,
incident and preventive maintenance
,
disaster recovery
, and
compliance audits
. This position also acts as a
stage-gate
for all
production deployments
, ensuring release readiness, rollback capability, and platform stability.
- SCOPE
- ORGANIZATION (Indicate the job positions reporting to this role)
Full Line:
Dotted Line:
- Job (# of positions): 1
- PRINCIPAL DUTIES AND RESPONSIBILITIES
Area
Responsibilities
Cloud Infrastructure Oversight
Oversee provisioning, monitoring, and scaling of cloud environments (primarily Azure) for ERP products. Ensure optimal performance, cost control, and platform stability.
SaaS Product Operations
Own product environment availability (Dev, UAT, Prod), plan platform upgrades, apply security patches, and manage certificates and access.
Incident Management
Lead incident response for outages and degradation. Perform RCA, document learnings, and implement post-mortem action items.
Preventive Maintenance
Define and execute regular health checks, patching schedules, environment cleanups, and alert tuning.
Disaster Recovery Planning
Develop and test DR/BCP plans. Ensure business continuity across all cloud-hosted environments.
Security & Compliance
Lead infrastructure-level compliance activities for
SOC 2
,
ISO 27001
, and secure deployment pipelines. Coordinate with infosec and audit teams.
Production Deployment Stage-Gate
Review and approve all deployment tickets. Validate readiness, rollback strategy, and impact analysis before production cutover.
Team Leadership
Lead, coach, and upskill a team of cloud and DevOps engineers. Foster a learning culture aligned with platform reliability and innovation.
Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science)
Required
Preferred Degree/Certification
☒ ☐ Bachelor’s degree☐ ☒ Master’s degree☐ ☐ Ph.D.☐ ☐ J.D. (law)☐ ☐ Certification:☐ ☐ Registration:☐ ☐ Licensure:☐ ☐ Other:
Work Experience
🧠 Required Skills and Qualifications:
- B.E./B.Tech/MCA in Computer Science or equivalent.
- 10+ years of experience in Cloud Infrastructure / SaaS Operations.
- 3+ years managing teams in a cloud product environment (preferably multi-tenant SaaS).
- Strong hands-on knowledge of Azure (VMs, PaaS, Networking, Monitoring, Identity).
- Experience with ERP platforms (SAP Cloud, Infor, Oracle Cloud, or custom-built ERP solutions).
- Good grasp of DevOps practices, CI/CD pipelines, infrastructure as code (IaC).
- Familiarity with SOC 2, ISO 27001, and data privacy compliance.
- ITIL or SRE certification preferred.
📊
Skills Matrix (Manager-Level & Team Needs)
Skill Category Skill/Tool Manager Level Team RequiredCloud Platform Azure (App Services, VM, Networking, Storage, Defender) Advanced ✅ERP Infra Multi-tenant ERP hosting, Cloud DB tuning, PaaS scaling Advanced ✅DevOps CI/CD (Azure DevOps, GitHub Actions), Automation Intermediate ✅IaC Terraform / Bicep / ARM Templates Intermediate ✅Monitoring & Logging Azure Monitor, Application Insights, Log Analytics Advanced ✅Incident Management ITIL, On-call Runbooks, RCA Writing Expert ✅Preventive Ops Scheduled health checks, capacity management Expert ✅Security & Access IAM, Azure AD, Role-based Access, Secret Rotation Advanced ✅Disaster Recovery DR Drills, Geo-Redundancy, RTO/RPO Advanced ✅Audit & Compliance SOC 2, ISO 27001, Risk Registers Advanced ✅Release Stage-Gate Deployment approvals, Go/No-go criteria Expert ✅Collaboration Working with Product, Security, Dev teams Expert ✅Tools Azure DevOps, Jira, ServiceNow, Salesforce (case mgmt.) Intermediate ✅Leadership People development, Shift planning, Mentoring Expert ✅
Shift Details:
Required to work in shift:
Yes
If Yes Shift Timing
-
DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
