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1. JOB IDENTIFICATION APTEAN JOB TABLE: Cloud ERP Infrastructure & Operations APTEAN JOB TITLE: Manager, SRE 2. GENERAL JOB SUMMARY We are seeking an experienced and hands-on Cloud Infrastructure & Operations Manager to lead a team of 15 engineers responsible for managing the infrastructure layer of multi-tenant, cloud-hosted ERP products . The role covers platform reliability, product upgrades , cloud security , incident and preventive maintenance , disaster recovery , and compliance audits . This position also acts as a stage-gate for all production deployments , ensuring release readiness, rollback capability, and platform stability. 3. PRINCIPAL DUTIES AND RESPONSIBILITIES Area Responsibilities Cloud Infrastructure Oversight Oversee provisioning, monitoring, and scaling of cloud environments (primarily Azure) for ERP products. Ensure optimal performance, cost control, and platform stability. SaaS Product Operations Own product environment availability (Dev, UAT, Prod), plan platform upgrades, apply security patches, and manage certificates and access. Incident Management Lead incident response for outages and degradation. Perform RCA, document learnings, and implement post-mortem action items. Preventive Maintenance Define and execute regular health checks, patching schedules, environment cleanups, and alert tuning. Disaster Recovery Planning Develop and test DR/BCP plans. Ensure business continuity across all cloud-hosted environments. Security & Compliance Lead infrastructure-level compliance activities for SOC 2 , ISO 27001 , and secure deployment pipelines. Coordinate with infosec and audit teams. Production Deployment Stage-Gate Review and approve all deployment tickets. Validate readiness, rollback strategy, and impact analysis before production cutover. Team Leadership Lead, coach, and upskill a team of cloud and DevOps engineers. Foster a learning culture aligned with platform reliability and innovation. 4. JOB SPECIFICATIONS Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science) Required Preferred Degree/Certification ☒ ☐ Bachelor’s degree ☐ ☒ Master’s degree ☐ ☐ Ph.D. ☐ ☐ J.D. (law) ☐ ☐ Certification: ☐ ☐ Registration: ☐ ☐ Licensure: ☐ ☐ Other: Work Experience 🧠 Required Skills and Qualifications: • B.E./B.Tech/MCA in Computer Science or equivalent. • 10+ years of experience in Cloud Infrastructure / SaaS Operations. • 3+ years managing teams in a cloud product environment (preferably multi-tenant SaaS). • Strong hands-on knowledge of Azure (VMs, PaaS, Networking, Monitoring, Identity). • Experience with ERP platforms (SAP Cloud, Infor, Oracle Cloud, or custom-built ERP solutions). • Good grasp of DevOps practices, CI/CD pipelines, infrastructure as code (IaC). • Familiarity with SOC 2, ISO 27001, and data privacy compliance. • ITIL or SRE certification preferred. 📊 Skills Matrix (Manager-Level & Team Needs) Skill Category Skill/Tool Manager Level Team Required Cloud Platform Azure (App Services, VM, Networking, Storage, Defender) Advanced ✅ ERP Infra Multi-tenant ERP hosting, Cloud DB tuning, PaaS scaling Advanced ✅ DevOps CI/CD (Azure DevOps, GitHub Actions), Automation Intermediate ✅ IaC Terraform / Bicep / ARM Templates Intermediate ✅ Monitoring & Logging Azure Monitor, Application Insights, Log Analytics Advanced ✅ Incident Management ITIL, On-call Runbooks, RCA Writing Expert ✅ Preventive Ops Scheduled health checks, capacity management Expert ✅ Security & Access IAM, Azure AD, Role-based Access, Secret Rotation Advanced ✅ Disaster Recovery DR Drills, Geo-Redundancy, RTO/RPO Advanced ✅ Audit & Compliance SOC 2, ISO 27001, Risk Registers Advanced ✅ Release Stage-Gate Deployment approvals, Go/No-go criteria Expert ✅ Collaboration Working with Product, Security, Dev teams Expert ✅ Tools Azure DevOps, Jira, ServiceNow, Salesforce (case mgmt.) Intermediate ✅ Leadership People development, Shift planning, Mentoring Expert ✅ Shift details: Required to work in shift: Yes DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Show more Show less
