Specialist - Transportation

At Cencora, our team members are at the heart of everything we do. We are committed to creating healthier futures, and every individual plays a key role in delivering that purpose. This role focuses on monitoring and optimizing transportation operations, ensuring timely deliveries, analyzing performance, and supporting process improvements across courier and distribution networks.

Primary Duties and Responsibilities

• Monitor daily service performance in collaboration with couriers, distribution centers, and customer care teams.
• Ensure all delivery routes are completed and recorded with proof of delivery (POD) in transportation systems.
• Review, maintain, and update records in transportation technology applications such as nuVizz and Transportation Management Systems (TMS), including route updates and invoicing.
• Use Transportation Health Index dashboards to monitor and analyze service performance, providing insights and recommendations to couriers for improvement.
• Conduct customer onboarding into transportation routes and support carrier transitions.
• Analyze transportation KPIs, compile data from multiple systems, and identify opportunities for process improvements, enhanced customer experience, and cost reductions.
• Prepare data and requirements for transportation RFPs and new customer onboarding initiatives.
• Perform additional duties as assigned to support the transportation team and organizational goals.

Experience and Educational Requirements

• Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field, or equivalent combination of education and experience.
• Minimum 5 years of progressively responsible experience in transportation, logistics, or courier operations.
• Experience with Transportation Management Systems (TMS) is a plus.
• Exposure to courier, pool distribution, small package, LTL, or TL environments is preferred.
• Experience in preparation or response to RFPs within a transportation environment.

Skills and Knowledge

Behavioral Skills

• Effective verbal and written communication skills.
• Strong interpersonal and collaboration skills.
• Ability to implement processes ensuring audit compliance and quality.
• Detail-oriented with strong analytical, mathematical, and organizational capabilities.
• Self-motivated and able to manage multiple priorities efficiently.

Technical Skills

• Proficiency in transportation operations and data analysis.
• Ability to monitor and interpret KPIs and dashboards.
• Customer onboarding and carrier management experience.

Tools Knowledge

• Transportation Management Systems (TMS)
• nuVizz
• Microsoft Word, Excel, PowerPoint, Outlook