Event Management

Job Description: You have an exciting opportunity to join a leading global shipping and logistics company in Chennai as a GPL - Event Management. With 9-13 years of experience, you will play a crucial role in process management, process improvement, and business process reengineering. Your expertise in IT Service Management, especially in Incident and Problem Management, with at least 5 years of hands-on experience will be invaluable. Key Responsibilities: - Utilize your in-depth understanding of Event, Incident, Problem, and Change Management processes to enhance service delivery. - Lead teams effectively by leveraging your ITSM expertise and strong background in Service Management framework. - Ensure ITIL v3 Foundation certification and preferably ITIL v3 Practitioner or ITIL v4 Foundation certification are maintained. - Proficiency in end-to-end process mapping and practical experience using ServiceNow as the primary platform. - Build positive relationships with teams and stakeholders through strong presentation and communication skills. - Manage vendors efficiently, define and monitor KPIs, and ensure adherence to SLAs. - Apply your analytical ability to analyze information, identify critical issues, and provide practical solutions based on sound judgment. Qualifications Required: - 9-13 years of expertise in process management, process improvement, or business process reengineering. - At least 5 years of hands-on experience in IT Service Management, specifically in Incident and Problem Management. - ITIL v3 Foundation certification is required; ITIL v3 Practitioner or ITIL v4 Foundation certification is preferred. - Proficient in end-to-end process mapping, with practical experience leveraging ServiceNow as the key platform. - Strong presentation and communication skills with a proven track record of building positive relationships with teams and stakeholders. - Experience in managing vendors, defining and monitoring KPIs, and ensuring adherence to SLAs. - Demonstrated capability to analyze information, identify critical issues, and provide practical solutions based on experience and sound judgment.,