6450 Process Management Jobs

Direct all production activities at the plant site. Align plant production objectives with overall business unit strategy. Ensure maximum efficiency and productivity of production facility. Ensure production volume, cost and quality of production, and production schedules are met. Manage, train, and develop direct reports through the other developmental programs. Direct, control and supervise the Production, Logistics, Maintenance, Process functions and Manufacturing Engineering. Planning of resource, materials and time to produce the highest quality product time at the lowest possible cost. To propose capital expenditure to meet the business units strategies. Promote the policy of continuin...

Key Responsibilities: Team Leadership & Supervision: - Lead and mentor a team of Team Leaders and Customer Support Executives. - Monitor team performance, adherence, and discipline across shifts. - Conduct team briefings, daily huddles, and performance evaluations. Customer Experience & Service Delivery: - Ensure timely and effective resolution of customer queries, issues, and escalations. - Track and improve key customer metrics including CSAT, FCR, NPS, and AHT. - Analyze customer feedback and implement action plans to enhance service quality. Quality & Process Improvement: - Work closely with the Quality team to drive error reduction and coaching initiatives. - Conduct RCA (Root Cause Ana...

Desired Profile Skills : Domain experience in travel industry with exposure in implementing CREW and or FLEET Management (Airline Operations) ERP solutions, experience in Process Management, Program Management and Change Management, Process, teamwork, communications, and management skills Notice Period: immediate -15 days Specific Domain / Industry Airlines Education BE Btech , ME Mtech , MCA Location - Bengaluru,Chennai,Hyderabad,Kochi

Global Capability Center (GCC) Expert with experience in setting up shared service centres and also defining strategy and operations for GCCs as well as executing and making operational the defined Strategy Operations & GCC Leadership: Offshoring & outsourcing | P&L management customer experience | operational excellence | vendor management | sales-service-revenue operations Business Transformation: Enterprise transformation | portfolio leadership | AI-powered innovation |robotic process automation | process re-engineering | lean six sigma | EPMO and governance Strategy & Leadership: Business integration | organisation design | operating models | cross- functional leadership | strategic plan...

Hiring Recruitment Manager to lead recruitment operations, manage BD & client relations, oversee recruiters, and ensure timely candidate delivery. 7–10 yrs exp in staffing/recruitment, GCC & Europe exposure preferred, strong leadership & comms skills

About The Role To manage all operations activities at the branch and ensure customer satisfaction by resolving all customer queries thus supporting the Retail Loan Product process Graduate in any discipline o Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT o Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors o Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required o Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommen...

About The Role Core Responsibilities: Ensure file dockets are dispatched to storage within reasonable TAT Minimize the documents missing in storage and ensure all documents are scanned, verified and acknowledged Ensure all customer documents are tracking of all documents send to internal customer team within agreed SLAs Ensure vendor bills are processed and payments released within reasonable timelines. Ensure training is imparted to the branches to ensure files are updated & dispatched within reasonable timelines Location - mumbai,Delhi / NCR ,pune,bangalore,hyderabad,chennai

About The Role Key Deliverables: Lead generation Ensure necessary leads are generated through BDMs and channel partners/open market Customer relationship management Develop and maintain relationship with existing and potential customers Educates customers with information to build their understanding of issues and capabilities Goes beyond their day to day work to assist customers in a positive manner Dealer relationship management Maintain relationship with local dealerships, TML dealers and local territory managers of TML Data management Maintain all relevant data related to TML retail and TMF market share at assigned territories and report the same to Zonal Sales head Team Management: Mana...

About The Role Key Deliverables: Lead generation Ensure necessary leads are generated through BDMs and channel partners/open market Customer relationship management Develop and maintain relationship with existing and potential customers Educates customers with information to build their understanding of issues and capabilities Goes beyond their day to day work to assist customers in a positive manner Dealer relationship management Maintain relationship with local dealerships, TML dealers and local territory managers of TML Data management Maintain all relevant data related to TML retail and TMF market share at assigned territories and report the same to Zonal Sales head Team Management: Mana...

About The Role Key Deliverables: Lead generation Ensure necessary leads are generated through BDMs and channel partners/open market Customer relationship management Develop and maintain relationship with existing and potential customers Educates customers with information to build their understanding of issues and capabilities Goes beyond their day to day work to assist customers in a positive manner Dealer relationship management Maintain relationship with local dealerships, TML dealers and local territory managers of TML Data management Maintain all relevant data related to TML retail and TMF market share at assigned territories and report the same to Zonal Sales head Team Management: Mana...

Marsh is seeking candidates for the following position based in the Mumbai(Powai) office. Analyst / Senior Analyst Insurance services (Grade B1/B2) What can you expect: Excellent exposure to complex & diverse insurance handling work. Opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a goo...

Greetings from ReSource Pro!!! . Job Description: Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 9 years experience, 1 + years of experience as an Assistant Manager. Department: Service Delivery Unit Minimum Qualifications: Graduation Major N/A Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

The position is with the Communication BU and you would be responsible for supporting our business operations and sales analysis. The role demands sales business intelligence, reporting and analytics skill. Through sales reporting and analytics, the team provides visibility into the BUs sales pipeline, integrating information from sales, customer and financial sources for a complete and detailed overview of the sales performance. Roles & Responsibilities Supporting Sales and Delivery operations, Manage numbers such as revenue, OB, Invoicing, Billing, COD etc. Strong understanding and knowledge of statistics and should be able to apply statistical tools in carrying out predictive analytics. D...

ServiceNow Process Lead to drive the design, implementation, and optimization of IT Service Management processes using the ServiceNow platform. 10–12 yr exp and a strong background in ITIL, , and ServiceNow solution delivery.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and syste...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...