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Systems Engineer

NielsenIQ

3.0 - 7.0 years

Chennai, All india

On-site

Role Overview: You will be responsible for supporting Incident, Problem, and Change Management processes. Additionally, you will analyze service data and develop Power BI dashboards for operational and management reporting. You will also create professional PowerPoint presentations for IT Service Management forums and maintain positive working relationships across IT and the wider business. Key Responsibilities: - Hands-on experience supporting Incident, Problem, and Change Management processes - Analyzing service data and building Power BI dashboards for operational and management reporting - Creating clear and professional PowerPoint presentations for IT Service Management forums - Buildin...

Posted 1 week ago

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ServiceNow Presales Expert

Cognizant

12.0 - 14.0 years

Chennai

Work from Office

ServiceNow PreSales Executive – Business Development Experience: 5–15 years We are looking for a skilled ServiceNow PreSales & Executive to join our ServiceNow Business Group. This role involves working closely with sales, bid, and account teams to design impactful ServiceNow solutions and support end-to-end presales activities. Key Responsibilities Work with sales/account teams to understand client needs and design tailored ServiceNow solutions Lead RFP/RFI responses with strong technical inputs and solution documentation Support bid teams in creating technical proposals aligned with customer requirements Conduct workshops, demos, and presentations for clients Stay updated on ServiceNow pro...

Posted 1 week ago

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Head of Service Management

confidential

8.0 - 12.0 years

Pune, All india

On-site

As the incumbent, your role as the IT Infrastructure Operations Manager will involve overseeing the smooth and seamless 24x7 Global IT Infrastructure Operations. You will be responsible for ensuring excellent ITIL Incident/Change/Service Request/Problem Management. Additionally, you will need to provide exceptional people management to your direct reports based in Pune. Your key responsibilities will include: - Ensuring proactive capacity management and driving continuous improvement efforts by identifying wasted effort and promoting more efficient support practices - Working closely with CLSA regional IT teams, Global Markets Technology software development, Platform Engineering, End-User S...

Posted 2 weeks ago

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Exploring Problem Management Jobs in India

The problem management job market in India is thriving, with increasing demand for professionals who can effectively identify, analyze, and resolve issues within IT systems and processes. Problem management roles are crucial in ensuring the smooth functioning of businesses and organizations by proactively addressing and preventing incidents that may disrupt operations.

Top Hiring Locations in India

Bangalore
Pune
Hyderabad
Chennai
Mumbai

These cities are known for their vibrant IT sectors and are hotspots for companies seeking skilled problem management professionals.

Average Salary Range

The average salary range for problem management professionals in India varies based on experience and expertise. Entry-level positions typically start at around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.

Career Path

In the field of problem management, career progression often follows a trajectory from Junior Problem Analyst to Problem Manager, with opportunities to advance to roles such as Incident Manager, Service Delivery Manager, or IT Operations Manager.

Related Skills

In addition to proficiency in problem management, professionals in this field are often expected to possess skills in:

Incident management
Root cause analysis
ITIL framework
Communication and collaboration
Data analysis

Interview Questions

What is the difference between incident management and problem management? (basic)
How do you prioritize problems for resolution? (basic)
Can you explain the steps involved in the problem management process? (medium)
How do you conduct root cause analysis? (medium)
How do you ensure that problems are resolved in a timely manner? (medium)
How do you measure the success of your problem management efforts? (medium)
Have you worked with any problem management tools or software? (basic)
How do you handle escalations in problem management? (medium)
Can you give an example of a challenging problem you have successfully resolved? (medium)
How do you stay updated on industry best practices in problem management? (basic)
What is your approach to documenting and tracking problems and solutions? (basic)
How do you collaborate with other teams in problem resolution? (medium)
Have you implemented any process improvements in problem management? (medium)
How do you handle stakeholders during problem management processes? (medium)
What metrics do you use to evaluate the effectiveness of your problem management efforts? (medium)
How do you ensure continuous improvement in problem management practices? (medium)
Have you ever faced a situation where you were unable to resolve a problem? How did you handle it? (medium)
What do you think are the key challenges in problem management? (medium)
How do you handle high-priority problems that require immediate attention? (medium)
Can you explain the role of problem management in IT service management? (medium)
How do you ensure that problems do not recur once resolved? (medium)
How do you handle complex technical problems that require specialized knowledge? (medium)
How do you communicate problem resolution to stakeholders and management? (medium)
How do you handle disagreements or conflicts within the problem management team? (medium)

Conclusion

As you embark on your journey to explore problem management jobs in India, remember to equip yourself with the necessary skills, knowledge, and confidence to succeed in interviews and excel in your career. With the right preparation and a positive attitude, you can carve a rewarding path in the dynamic field of problem management. Good luck!

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