2613 Problem Management Jobs

As a Technical Account Manager (TAM) at Oracle, you will play a crucial role in providing customers with guidance and support throughout the implementation lifecycle to ensure the successful and effective utilization of Oracle's products and related services. Your primary responsibility will be to maximize customer satisfaction, drive referenceability, and enhance revenue streams. You will act as a trusted advisor, building strong relationships with key customer contacts and understanding their industry and technical environment to tailor Oracle solutions accordingly. In this role, you will collaborate with Sales, Customer Service Managers, and customers to identify needs, propose solutions, and coordinate the delivery of support services. Your expertise in project management principles will be key as you manage contract costs, resources, scheduling, scope, and risk to ensure successful project delivery. Additionally, you will be involved in account planning, account reviews, and identifying new opportunities for business growth. The ideal candidate for this position will have 7-10 years of enterprise implementation experience, coupled with expertise in IT service management, project management, or account management. Possessing advanced educational degrees and relevant certifications such as ITIL, PMP, or Prince2 will be advantageous. Your ability to communicate effectively with senior executives, along with your demonstrated experience in managing large IT projects, will be critical for success in this role. As part of Oracle Customer Success Services (CSS), you will be part of a team that enables organizations to leverage their Oracle investments for cloud adoption with confidence. Your technical proficiency in Oracle Database and applications, coupled with knowledge of Oracle Cloud Infrastructure, will be essential. You will be responsible for managing service delivery activities for Oracle products deployed on Cloud and On-Premises, serving as the primary contact between customers and Oracle. Your responsibilities will include establishing service delivery plans, managing resources, conducting regular business reviews, implementing service improvement processes, and coordinating incident management efforts. Your strong organizational skills, attention to detail, and commitment to customer satisfaction will be key in ensuring the successful delivery of services and maintaining high service quality levels. This role offers the opportunity to work in a dynamic and global environment, where your contributions will be valued and rewarded. If you are looking to further your career in a challenging and rewarding role with a leading cloud solutions provider, this position as a Technical Account Manager at Oracle may be the perfect fit for you.,

As a Backup Management specialist, you will be responsible for managing and monitoring daily backup operations to uphold data integrity and availability. Your duties will include performing regular system backups and recovery procedures, ensuring successful backup of all required file systems and data. You will test backup strategies, oversee disaster recovery exercises, and maintain updated disaster recovery plans and procedures. Should any backup and recovery issues arise, you will promptly resolve them. Additionally, you will create reports on backup and storage environments, as well as maintain documentation for backup systems. In the realm of System Monitoring and Maintenance, you will be tasked with monitoring backup jobs, troubleshooting issues, and guaranteeing the full recoverability of all systems. You will engage in problem management, incident correlation, and ensure compliance with organizational and regulatory security standards. Regular audits of backup systems and processes will be conducted to maintain system integrity. Your role will also involve Collaboration and Support, wherein you will coordinate with IT teams to ensure system and backup compatibility. Providing support for security incidents and service requests related to backup management will be part of your responsibilities. You will serve as an escalation point for all backup issues, ensuring timely resolution and continuous system functionality. This is a Full-time position with benefits such as health insurance, paid sick time, and Provident Fund. The work location is in person, where your expertise in Backup Management will be crucial for maintaining data security and system reliability.,

As the Backup Management Specialist, you will be responsible for managing and monitoring daily backup operations to ensure data integrity and availability. Your duties will include performing regular system backups and recovery procedures, ensuring the successful backup of all required file systems and data. You will also be required to test backup strategies, oversee disaster recovery exercises, and maintain and update disaster recovery plans and procedures. In case of any backup and recovery issues, you will be expected to resolve them in a timely manner. Additionally, you will be responsible for creating and providing reports for backup and storage environments, as well as maintaining and updating documentation for backup environments. In the System Monitoring and Maintenance aspect of the role, you will monitor backup jobs, troubleshoot any issues, and ensure that all systems are fully recoverable. You will also perform problem management and incident correlation on recurring issues, ensuring compliance with organizational and regulatory security standards. Regular audits of backup systems and processes will be conducted under your supervision. Collaboration and Support are key components of this role, where you will coordinate with IT teams to ensure compatibility between systems and backups. You will provide support for security incidents and service requests related to backup management and act as an escalation point for all backup issues. It will also be essential for you to stay updated with the latest backup and recovery technologies and trends. This is a Full-time position with benefits including health insurance, paid sick time, and Provident Fund. The schedule is a Day shift with additional perks such as performance bonus and yearly bonus. If you are looking for a challenging opportunity to manage backup operations, ensure data integrity, and stay updated with the latest technologies in the field, this role could be a perfect fit for you.,

As a Technology Service Specialist, AVP at our Pune location, you will be an integral part of the Technology, Data, and Innovation (TDI) Private Bank team. In this role, you will be responsible for providing 2nd Level Application Support for business applications used in branches, by mobile sales, or via the internet. Your expertise in Incident Management and Problem Management will be crucial in ensuring the stability of these applications. Partnerdata, the central client reference data system in Germany, is a core banking system that integrates many banking processes and applications through numerous interfaces. With the recent migration to Google Cloud (GCP), you will be involved in operating and further developing applications and functionalities on the cloud platform. Your focus will also extend to regulatory topics surrounding partner/client relationships. We are seeking individuals who can contribute to this contemporary and emerging Cloud application area. Key Responsibilities: - Ensure optimum service level to supported business lines - Oversee resolution of incidents and problems within the team - Assist in managing business stakeholder relationships - Define and manage OLAs with relevant stakeholders - Monitor team performance, adherence to processes, and alignment with business SLAs - Manage escalations and work with relevant functions to resolve issues quickly - Identify areas for improvement and implement best practices in your area of expertise - Mentor and coach Production Management Analysts within the team - Fulfill Service Requests, communicate with Service Desk function, and participate in major incident calls - Document tasks, incidents, problems, changes, and knowledge bases - Improve monitoring of applications and implement automation of tasks Skills and Experience: - Service Operations Specialist experience in a global operations context - Extensive experience supporting complex application and infrastructure domains - Ability to manage and mentor Service Operations teams - Strong ITIL/best practice service context knowledge - Proficiency in interface technologies, communication protocols, and ITSM tools - Bachelor's Degree in IT or Computer Science related discipline - ITIL certification and experience with ITSM tool ServiceNow preferred - Knowledge of Banking domain and regulatory topics - Experience with databases like BigQuery and understanding of Big Data and GCP technologies - Proficiency in tools like GitHub, Terraform, Cloud SQL, Cloud Storage, Dataproc, Dataflow - Architectural skills for big data solutions and interface architecture Area-Specific Tasks/Responsibilities: - Handle Incident/Problem Management and Service Request Fulfilment - Analyze and resolve incidents escalated from 1st Level Support - Support the resolution of high-impact incidents and escalate when necessary - Provide solutions for open problems and support service transition for new projects/applications Joining our team, you will receive training, development opportunities, coaching from experts, and a culture of continuous learning to support your career progression. We value diversity and promote a positive, fair, and inclusive work environment at Deutsche Bank Group. Visit our company website for more information.,

As an HR Service Delivery Associate Manager at Accenture, you will be responsible for improving workforce performance and productivity, enhancing business agility, increasing revenue, and reducing costs. Your role involves ensuring that service line activities meet the expectations of both Accenture and the client, adhering to all contractually agreed SLAs and processes with accuracy. You will be accountable for maintaining effective client service relationships within the service line, developing new approaches and processes, and collaborating with other team leads, management, and client staff. Your essential responsibilities include overseeing Hire to Retire HR operations processes, demonstrating HR service delivery experience, showcasing multi-cultural awareness, possessing strong MS Office and Excel skills, and familiarity with business excellence practices. You must have excellent client interfacing skills, both in email and phone communication, with proficiency in English language proficiency for effective written and verbal communication. Furthermore, you are expected to have a proven track record of leading HR operations teams, managing HR systems, handling labor laws, retaining talent, establishing growth paths for valued resources, liaising with the local Human Resources Team on critical issues, aligning team work allocation to deliver business results, ensuring team engagement and motivation, and implementing succession planning strategies. Your role involves actively participating in process-related business meetings, liaising with Accenture Local IT to escalate technology issues, supporting client visits, continuously developing the team skills within the service line, facilitating knowledge transfer, conducting root cause analysis on issues faced, establishing a robust measurement system for performance evaluation, enhancing team morale through bonding exercises, and driving key people initiatives with the local PPAs and Human Resources Team. Additionally, you will act as an escalation point for problems and issues within the service line, ensure appropriate staffing levels for business results, identify and implement procedural and policy improvements, collaborate with the Service Management Team on reporting performance measures to the client, maintain up-to-date business continuity and disaster recovery plans, participate in internal or client initiatives related to process, and ensure the review of process dashboards and visual management displays. In this role, you will be required to analyze and solve moderately complex problems, create new solutions, understand the strategic direction set by senior management, interact with peers, manage medium-small sized teams, and work in rotational shifts when needed. You will also act as a subject matter expert for the unit, deliver contracted services within the assigned service line, manage process metrics effectively, establish key relationships, comply with data security and quality requirements, and implement necessary reporting and governance arrangements to ensure effective management controls are in place.,

You have a job opportunity for a CISCO-Meraki Network Administrator with at least 3 years of experience. The role involves monitoring and maintaining network infrastructure, troubleshooting and resolving network issues, managing Routing & Switching, and overseeing Cisco Meraki products. You will also be responsible for deploying and managing various network product solutions, configuring firewall, network, and Wi-Fi infrastructure, and documenting network configurations and changes. To be successful in this role, you must possess hands-on experience with Cisco Meraki firewall & wireless Product range, in-depth knowledge of routing, switching, and wireless technologies, and a strong understanding of firewalls, IPAM, routing protocols, TCP/IP, and switching concepts. Additionally, you should be familiar with Change Management processes, problem management, and be able to anticipate, mitigate, and resolve network performance issues. The ideal candidate should have excellent analytical, interpersonal, and communication skills, and be able to work effectively in a team under the guidance of a Project Manager. Flexibility to work in different time zones, especially US shifts, and participate in meetings with vendors and stakeholders is essential. Benefits include health insurance, paid sick time, paid time off, and a performance bonus. This is a full-time, permanent position that requires in-person work. If you meet the requirements and are ready to take on the responsibilities of a CISCO-Meraki Network Administrator, we look forward to receiving your application. Thank you. Job Types: Full-time, Permanent Benefits: - Health insurance - Paid sick time - Paid time off Schedule: - Day shift Performance bonus Experience: - CISCO-Meraki Network Administrator: 3 years (Required) Work Location: In person,

The IT Manager at Sanand is responsible for all IT applications and services on-site, including planning, implementation and support of all IT systems and physical infrastructure. You will also be responsible for Managing PDC operations / NSC / Customer relationship Center (CRC) and Chennai plant related operations. The position requires strong leadership and technical skills, off-hour, weekend, and holiday coverage as required by the business needs. You will supervise teams of GSR, agency, and purchased service resources. The position is matrixed to ISIT IMG General Manager, with a dotted line report to the resident Plant Manager. You are expected to interact directly with business partners at all levels, including both hourly and salaried employees, vendors, and others, including plant management and Manufacturing directors as required. Your responsibilities will include running and protecting all IT services at the site, including data centers, network equipment, servers, PCs, mobile devices, and applications. You will support major business and IT initiatives such as New Model Program launches, hardware/infrastructure/application upgrades, facility changes, IIOT, and end user productivity launches. Additionally, you will manage the development of yourself and your team, ensuring compliance with industry regulations and company policies related to IT security and data management, and developing and managing the IT budget. You will also be responsible for monitoring overall system performance, troubleshooting issues proactively, evaluating and recommending innovative technologies to improve efficiency and productivity, and maintaining a healthy relationship between IT teams and other cross-functional teams of the plant & plant management. Acting as a liaison between site operations and corporate IT teams will also be part of your role. Qualifications: Education: - Bachelor's degree or equivalent qualification in a technical discipline - Master's degree work in a related technical field is desirable Work Experience: 10+ years Technical Skills: - Cloud (GCP) / Server / Network Certifications preferred - ITIL / ITSM Incident, Problem, Change, Capacity, and availability Management - Exposure to Data center infrastructure and operations - Project Management tools - Network topology, Network device management understanding, IT Cabling Knowledge & Plant networks: OA, MPN and CPN Functional Skills: - Creative / out of the box thinking and quickly developing approaches to problems and recommending actions to management - Solid understanding of business processes and IT systems/processes. Functional business knowledge of Manufacturing, MP&L - Ability to balance numerous projects and requests - Ability to drive to root cause and work to develop monitoring/preventative measures - Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances Preferred experience: - Experience of IT infrastructure and applications infrastructure supported in a complex manufacturing environment with preference to the automotive industry - Program/Project management utilizing project delivery tools and techniques - Experience of working within a large cross-functional organization - Previous plant IT manager or manufacturing operations experience will be a PLUS - Previous working experience with non-IT functions: manufacturing, HR, facilities, finance, purchasing etc. Behavioral/Leadership Skills: - Strong interpersonal and conflict management skills - Ability to motivate and influence team members in a cross-functional multi-region setting - Maturity in dealing with all levels of business and IT management including directors and senior management,

You enable the world to run better at SAP by bringing out your best within a collaborative company culture. Focused on creating a workplace that values flexibility and embraces diversity, you contribute to building the foundation for tomorrow. As an Enhanced Operations Service Specialist within the SAP ECS Enhanced Operations Service (EOS) organization, you play a crucial role in safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. Your responsibilities include ensuring quality service delivery on a daily basis, tracking and achieving service KPIs and SLAs, providing quick responses during escalations, and driving initiatives to enhance operational stability. You will conduct root cause analysis for service request execution failures, define corrective action plans, and collaborate closely with various teams both within and outside Enterprise Cloud Service units. To excel in this role, you should have hands-on experience in SAP Basis, Critical Situation Handling, Project Management, and a strong technical background. Knowledge of SAP technologies such as SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise is essential. Additionally, experience with Managed/Hosting services, SAP Private Cloud, or Public Cloud Operations/Support is valuable. You are expected to possess practical knowledge in areas like System Performance Management, Backup and recovery strategies, performance tuning, high availability, disaster recovery strategy, and problem management. Professional certifications in SAP BASIS, Business Object, along with exposure to Project Management tasks including PMP and ITIL, are preferred. Cloud knowledge and excellent communication skills are crucial for success in this role. As part of the SAP Enterprise Cloud Services Delivery organization, the Enhanced Operation Service team focuses on optimizing strategic customers" end-to-end delivery and operation model during their cloud transformation journey. By offering a spectrum of cloud deployment options, including SAP's infrastructure, partners, and public cloud infrastructures, the team ensures customers receive the best solutions tailored to their needs. At SAP, inclusion, health, well-being, and flexible working models are prioritized to create a diverse and supportive workplace where everyone can thrive. The company values unique capabilities and invests in its employees to unleash their full potential. SAP is an equal opportunity workplace and an affirmative action employer committed to creating a better and more equitable world for all individuals. If you are interested in applying for a role at SAP and require accommodation or special assistance, please reach out to the Recruiting Operations Team at Careers@sap.com. Successful candidates may undergo a background verification process with an external vendor as part of the hiring process.,

NTT DATA is looking for a Helpdesk Associate - L2 technical guidance to join the team in Noida, Uttar Pradesh (IN-UP), India. The ideal candidate should have a minimum of 2-3 years of relevant experience in a technical support role, with at least 12 months on the current grade. Knowledge of Operating Systems such as Windows 7 & 10, identifying and troubleshooting issues related to System Configuration, Software & COTS applications, MS Office suite, and Skype for business is required. Additionally, a fair understanding of ITIL practices in Incident Management, Request Management & Problem Management is preferred. As a Helpdesk Associate, your responsibilities will include performing diagnostics, resolving problems, and implementing corrective actions for end users who have been unsuccessful working under the direction of the Level 1 Customer Service Desk. You will be responsible for resolving Incidents and Problems associated with End User Devices and End User Software, providing break/fix support, advice, and assistance to Authorized Users. This role also involves contacting end users via phone to schedule remote session calls and coordinating with onsite assistance if required. You will work closely with Level 2 and 3 Support staff and onsite vendors to resolve Problems and Service Requests. Updating the ITSM Tool fields upon successful resolution of Incidents, utilizing remote tools for remote takeover sessions, and managing and updating desktop system Software are key aspects of this role. Furthermore, you will escalate repeat issues to the appropriate service organization to drive resolution and root cause analysis. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. The services provided by NTT DATA include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. As a leading provider of digital and AI infrastructure, NTT DATA is dedicated to supporting organizations and society in confidently moving into the digital future.,

As a member of the Support organization, your main focus will be to provide post-sales support and solutions to Oracle customers, acting as a strong advocate for their needs. This role specifically involves supporting CEMLI retrofit tasks for EBS 12.2.x upgrade/migration activities. You will be working with customers across different time zones, requiring flexibility to work in shifts, including night shifts. Your responsibilities will include independently working on CEMLI objects - designing, developing, and testing them. You should possess technical expertise in development and have experience with EBS Financial Modules. The job will also entail investigating, analyzing, designing, and developing solutions for enhancements/developments related to CEMLIs. Identifying the impact of patches and determining the necessary steps to minimize disruption to business operations will be part of your role. Regularly reporting progress, status, risks, and issues related to development is crucial. Managing the complete development pipeline, including overseeing scope, time, cost, and delivery of all CEMLIs, will be expected. Additionally, leading the support team in Incident and Problem Management and providing innovative solutions within a short timeframe are essential aspects of the position. Understanding customer requirements and user stories to implement practical solutions is also a key responsibility. It is important to have hands-on knowledge and expertise in Oracle EBS R12 (Finance) and Fusion/SaaS modules. Good understanding of business processes, application setups, and their interdependencies is necessary. Your personal attributes should include being self-driven, result-oriented, possessing strong problem-solving skills, effective communication (verbal and written), and a focus on building relationships both internally and externally. Other valuable attributes include a strong willingness to learn and share knowledge, influencing/negotiating abilities, being a good teammate, customer-focused, confident, and decisive. Essential skills for this role include experience in understanding customer requirements, knowledge of business processes and application setups, customer-facing capabilities, lateral thinking, time management, strong technical expertise on EBS/integrations architecture, and ideally knowledge of performance tuning. Working knowledge with OMCS/SaaS teams would be advantageous. Possessing certifications such as OCI Certified, ITIL Foundation Certification in IT Service Management, or Six Sigma is a plus. Qualifications for this role include demonstrated ability in Oracle products (Technical/Functional) and a minimum of 2 years of leadership experience in customer-facing roles. Technical skills required include proficiency in Oracle Database, SQL, PL/SQL, Java, Unix, Forms, Reports, XML/BI Publisher, Workflow, OA Framework, SOA/BPEL, OTBI, OIC, XML/HTML, and experience in Development/Support of CEMLIs/Implementation. This role may require working in shifts, including night shifts, and will be based in Bangalore/Hyderabad. As a Senior Support Analyst, you will serve as the technical interface to customers and internal Oracle Teams, resolving problems, recommending maintenance, and providing guidance on Oracle products. Your role will involve independently researching and developing solutions to customer issues, demonstrating independent judgment and expertise in multiple platforms. Diversity and Inclusion: Oracle is committed to nurturing an inclusive culture that values diverse insights and perspectives, encouraging thought leadership and innovation. Employee benefits at Oracle are competitive and designed on the principles of parity, consistency, and affordability. The package includes elements such as Medical, Life Insurance, access to Retirement Planning, and more. Oracle encourages employees to give back to their communities and fosters an environment where all individuals can do their best work. About Us: Oracle, a world leader in cloud solutions, operates with integrity and innovation, partnering with industry leaders across various sectors. With a commitment to inclusivity and diversity, Oracle offers global opportunities with a focus on work-life balance, competitive benefits, and support for employees. Individuals with disabilities are provided reasonable accommodation throughout the employment process to ensure they can perform crucial job functions effectively.,

You are a ServiceNow ATF Tester with 5+ years of experience, specializing in ServiceNow ATF. Your role involves testing various modules within ServiceNow such as Change, Incident, Knowledge, Problem, CMDB, and Integrations. You are responsible for keeping management updated on progress and reporting issues. In this role, you will have experience in testing Service Catalog Integration Hub and Flow Designer, as well as general integration. You should possess knowledge of workflows in ITSM modules like Incident, Change, Problem, Service Catalogue, IT Asset Management, and CMDB. Your experience includes test automation using ATF, along with designing test cases, planning tests, and developing test strategies. It is desirable for you to have knowledge of automation tools like Selenium, QTP, and ATF. You should have a good understanding of REST APIs and excellent written and verbal communication skills. Your strong knowledge and use of QA methodologies such as Agile, Waterfall, DevOps, and BDD will be beneficial in this role. You should demonstrate the ability to evaluate constraints, risks, and dependencies with an analytical mind and problem-solving aptitude. Your responsibilities also include executing testing for large and complex deliveries on ServiceNow technologies, developing functional test automation frameworks, ensuring quality in CI/CD pipelines for delivery, assessing and reviewing unit tests, and reviewing test processes and practices. You will guide and support others in building and improving team practices. Having an ISTQB Foundation Level certificate or equivalent experience is required. Your resume should highlight your certifications in ISTQB, ATF (Automated Test Framework), Change Management, Incident Management, workflows, and ITSM ServiceNow. This is a full-time contractual/temporary position with a day shift schedule that requires work at the Chennai location. If you meet the above requirements and possess the mentioned skills and certifications, please contact the employer at +91 9644789869.,

As a seasoned SAP Sales and Distribution (SD) Consultant, you will play a crucial role in understanding and analyzing the client's business requirements and processes. Your responsibilities will include configuring SAP SD modules to tailor them to meet the specific needs of the client. You will design and test solutions to ensure they are not only efficient but also effectively aligned with the business requirements. Implementing these SAP SD solutions and providing necessary training to end-users will be a key part of your role. Troubleshooting and resolving any SAP SD-related issues that may arise will also be within your scope. Collaboration with other SAP consultants and cross-functional teams is essential to ensure a cohesive implementation. Additionally, you will be supporting the client with ongoing maintenance and enhancements of their SAP SD system. Your role will involve developing familiarity with production operations, establishing priorities, and sequencing processes. Expertise in SAP Sales & Distribution (SD) modules and integration points with Material Management (MM), Logistics Execution (LE), and Financial Accounting (FI) will be required. Mapping client business requirements, processes, and objectives, and developing necessary product modifications to meet those needs will be part of your responsibilities. You will design, customize, configure, and test SD while initiating new projects to improve operational reporting and data quality in the SAP system. Your skills should include strong functional configuration skills in SAP SD, such as order processing, shipping, and billing. Additionally, you should be well-versed in various key processes including quotation, inquiry, outbound delivery, credit management, pricing, and more. Knowledge of Batch Management and Serial Management Functionality will be an added advantage. You should also have experience in using FIORI Transactional and Analytical Apps and cross-functional experience with FICO, PP, QM, PM, MM, and other areas. To be successful in this role, you should have the ability to multitask and manage multiple deliverables and projects simultaneously. Experience in a Professional Services or Distribution company is considered an asset. Understanding of Incident, Problem, and Change Management processes is essential. Hands-on experience in requirements gathering, fit-gap analysis, design/blueprinting, and configuration/customization phase of SAP transformation programs will also be beneficial. Having a Bachelor's degree in Computer Science or a related field is preferred. Possessing SAP SD certification is desirable. Strong interpersonal skills, the ability to present ideas clearly, and proven analytical and problem-solving abilities are important for this role. Excellent relationship-building and customer-handling skills, along with a strategic mindset and strong influencing abilities, will contribute to your success in this position. Facilitating team and stakeholder meetings effectively is also a valuable skill to have.,

The ideal candidate for this role should possess 5-8 years of experience and be located in Hyderabad with an immediate availability. Your expertise should include proficiency in Power BI, Power Query, M language, Kusto, Incident Management, and Problem Management. Additionally, you should have a good understanding of tools such as fiddler, Netmon, Wireshark, ICM, and Windbg for troubleshooting purposes. Strong analytical and problem-solving skills are essential for success in this position. A basic understanding of Windows OS & Networking concepts, Azure services, Data connectors, Power Platform (Power Apps, Power Automate, Logic Apps), SQL, and scripting knowledge will be beneficial.,

The Technology Specialist role is an entry-level position that involves assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security in collaboration with the Technology Infrastructure team. Your main goal will be to utilize your infrastructure technology knowledge and adhere to established policies to process and analyze data effectively. Your responsibilities will include performing data entry and verifying moderately complex information, receiving and reviewing input and output data, maintaining lists, control records, and coding schemes, assisting in maintaining problem management databases, identifying issues, conducting research, and selecting appropriate resolutions. You will be expected to handle moderately complex and varied assignments under supervision, exchange information within the team, and provide informal technical assistance/training to new team members. In this role, you must appropriately assess risk when making business decisions, with a focus on maintaining the firm's reputation and safeguarding Citigroup, its clients, and assets. This involves ensuring compliance with applicable laws, rules, and regulations, adhering to policies, exercising sound ethical judgment, and escalating, managing, and reporting control issues transparently. To qualify for this position, you should have 1-3 years of prior work experience in a related field, demonstrated technical knowledge, the ability to work effectively in a team-oriented environment, and strong written and verbal communication skills. A High School diploma or equivalent is required for education. Please note that this job description offers a high-level overview of the work involved, and additional job-related duties may be assigned as needed. Citi is committed to being an equal opportunity and affirmative action employer, providing career opportunities to all qualified and interested applicants. If you have a disability and require a reasonable accommodation to use our search tools or apply for a career opportunity, please review the Accessibility at Citi information.,

We are CirrusLabs, a niche digital transformation company dedicated to helping customers realize value through innovation. Our mission is to co-create success with our customers, partners, and community by enabling employees to dream, grow, and make things happen. At CirrusLabs, we are committed to excellence and strive to maintain integrity with our employees and customers. Every action we take is driven by value, and the core of our organization lies in our well-knit teams and employees. As a member of our team, you are the core of a values-driven organization. You possess an entrepreneurial spirit and enjoy working as part of well-knit teams. Valuing the team over the individual, you welcome diversity at work and within the greater community. Unafraid to take risks, you appreciate a growth path with your leadership team that fosters personal and professional development both inside and outside the organization. You thrive on continuing education programs sponsored by the company to strengthen your skills and become a thought leader in the industry. We are currently seeking a talented SAP FI Functional Consultant (Product Owner Role) to join our team. If you are excited to be part of a winning team and are eager to grow your career, CirrusLabs is the perfect place for you. Location: Hyderabad Experience: 6 - 8 years Your Role: As a Product Owner, you will be responsible for a portfolio of applications and ensuring that it delivers value to the company. Your duties include optimizing the system, supporting client practitioners nationwide, and driving your portfolio to provide perceived value to the business. Additionally, you will be responsible for supporting and developing bespoke SAP modules designed to manage financial postings for the business's partners. Your primary role involves enhancing the existing solution to meet evolving business and technological requirements, resolving business issues, and aligning with the long-term application roadmap. This challenging position requires flexibility in communicating across different audiences, including D-Level senior management, technical teams, wider business stakeholders, project-oriented teams, service-oriented teams, and various relationships within the organization. You will have access to client infrastructure to leverage knowledge and expertise from multiple domains to drive innovation forward. To excel in this role, we are looking for evidence of strong skills in the following areas: - Project Management: Understanding project management concepts, managing small projects up to 30k. - Product Ownership: Familiarity with Agile methodologies, product roadmap structuring, and progress tracking. - Requirement Gathering: Ability to listen to stakeholders, work as a subject matter expert, translate needs into technical specifications, and champion standardization. - Vendor Relationships: Collaborating with internal and external vendor teams to maximize value. - Service Management: Accountability for product support and IT service delivery, understanding KPIs, metrics, and issue escalation. Your Professional Experience: Essential: - Technical Project Management exposure - Business analysis experience - Cloud-based applications management - SAP FI experience - Strong configuration and testing skills in SAP FI - Vendor management expertise - Relationship building skills - Analytical, logical, and methodical approach - Troubleshooting and problem management skills - Excellent communication and customer-focused attitude - Ability to translate technical issues into business language - Full project life-cycle experience - Information Systems Management degree Desirable: - Agile exposure - PRINCE2 and ITIL certifications,

As an IT Technology Services Expert in Availability Management at SAP, you will play a crucial role in coordinating and driving various teams involved in Problem Management, Critical Incident Management, and Event Management. Your primary responsibility will be to ensure the swift restoration of services during critical incidents for customers, conduct root cause analysis, and facilitate remediation for major incidents. Additionally, you will be responsible for maintaining effective communication with internal stakeholders, providing regular updates on the status and progress of service restoration, and collaborating with various roles within the organization to drive continuous improvement initiatives across different service areas. Your tasks will involve coordinating activities among teams working on Problem Management, Critical Incident Management, and Event Management, ensuring quick service restoration, conducting root cause analysis for major incidents, and driving continuous improvement initiatives across these areas. You will be required to liaise with stakeholders such as ZOR Service Execution Owner, CIM Service Execution Owner, Event Management Service Execution Owner, Incident Management Service Area Owner, Process Managers, Major Incident Managers, Managed Service Providers, and Senior Management to ensure seamless coordination and execution of service restoration activities. To excel in this role, you should possess a Bachelor's or Master's degree in Business Administration, Computer Science, IT, Engineering, or a related field. Additionally, having professional certifications such as ITIL Foundation Certification, cloud operations/hyperscaler related certification, and project management certification will be considered advantageous. Your role will be pivotal in guaranteeing the quickest possible service restoration for customers" critical incidents, conducting root cause analysis, and driving continuous improvement initiatives across different service areas within the organization. At SAP, we are committed to fostering a diverse and inclusive workplace where every individual, regardless of background, feels valued and empowered to perform at their best. We believe in the strength of diversity and invest in our employees to help them realize their full potential. By joining SAP, you will be part of a purpose-driven and future-focused organization that values collaboration, personal development, and creating a better and more equitable world. If you are passionate about leveraging technology to drive positive change and want to bring out your best, SAP is the place for you.,

You will be responsible for providing direct support during business application incidents and ensuring that each incident is handled properly according to the established process. Additionally, you will conduct root cause analysis of business application system incidents through the problem management process. In this role, you will collaborate closely with the business to identify any issues in the day-to-day functioning of business applications and assist management in prioritizing these issues with the development team. Your efforts will focus on enhancing application functionality and performance, working in conjunction with the development team to implement system and business improvements. Furthermore, you will be in charge of maintaining documentation related to business application support incidents, including workarounds and fixes. You will also serve as a key member of the extended team, working with business analysis and testing groups to provide valuable insights from production support that contribute to the efficient design of applications. A key aspect of your responsibilities will involve developing a comprehensive understanding of the business processes within the department supported by the team. You will prepare detailed documentation outlining these processes, ensuring that all stakeholders have a clear understanding of the operational framework.,

You should have a minimum of 5 years of experience in the IT or related domain with excellent written and verbal communication skills. A graduate in any stream, preferably in computer science or a related field, is required along with at least 2-3 years of hands-on experience on Wintel and 2 years of experience in end-user technical support. As a part of your responsibilities, you will be providing professional IT support to customers focusing on customer service. Monitoring the IT infrastructure of clients, driving problem investigations and resolution, troubleshooting Windows server issues with RCA, and monitoring the network including firewalls, switches, and access points will be some of your key duties. You will also be analyzing network alerts, managing and troubleshooting Physical and Virtual servers, handling Hyper-V, VMware, Azure, and AWS administration, and performing problem management. Additionally, you will be involved in NAS, SAN Storage administration, planning upgrades and updates of infrastructure, and resolving all tickets promptly and professionally while meeting SLA expectations. This is a full-time position with benefits including health insurance and Provident Fund. The work schedule involves night shifts and rotational shifts with a shift allowance. As part of the application process, you will be required to provide information on your current CTC, expected CTC, and notice period. A year of total work experience is preferred, and the preferred work location is Noida, Uttar Pradesh, requiring in-person work. Please note that this job description is subject to change based on the company's requirements and policies.,

As an IT Support Lead at Artesian Software Technologies, you will be a key member of our team, responsible for providing technical support and leadership to ensure the smooth functioning of IT operations. You will need a Bachelor's degree in Information Technology, Computer Science, or a related field along with a minimum of 5 years of experience in IT support, including at least 1 year in a lead role. Your excellent communication skills, both verbal and written, will be crucial as you collaborate with team members and interact with our clients, particularly those based in the US. A strong knowledge of Windows and Linux operating systems, networking, and cloud services will be essential for success in this role. Experience with the ITIL framework and best practices in incident and problem management will also be beneficial. In this position, you will lead and mentor the IT support team, providing hands-on technical support for hardware, software, and networks. You will oversee incident management, ensuring timely resolution, and manage and maintain our IT infrastructure, including servers and networks. Troubleshooting and resolving complex IT issues, liaising with vendors, and managing service delivery will be part of your responsibilities. Your strong organizational skills and attention to detail will aid you in managing multiple tasks and prioritizing effectively. Certifications such as CompTIA A+, Network+, ITIL, or Microsoft Certified: Azure Administrator Associate are considered a plus. You will be responsible for creating and maintaining IT documentation, implementing strategies for continuous process improvement, and ensuring that our IT systems are secure and compliant. At Artesian Software Technologies, we specialize in developing efficient mobile applications and web platforms for clients across various industries. We value a healthy work-life balance and maintain a flexible, employee-friendly environment. Join our team and work closely with skilled professionals to deliver tailored solutions while enjoying the opportunity for growth and development. Shift timings for this position are from 6:00 pm to 3:00 am. If you are passionate about IT support, possess the required skills and experience, and are looking to take on a leadership role in a dynamic and collaborative environment, we encourage you to apply for this exciting opportunity at Artesian Software Technologies.,

You should have a stronghold on Mainframe & Database Architecture, with expertise in Mainframe Database concepts. You will be required to work closely with various vendors & application teams to troubleshoot application issues. Your role will involve hands-on knowledge in Mainframe Database offline & online Utilities, as well as experience with ISV tools like BMC and CA products. Additionally, you should have hands-on experience in Mainframe Db2 System Upgrades and Migration activities, as well as proficiency in SMP/e tools. A basic understanding of DR concepts and the DBA role in DR activities is also necessary. Your knowledge of JCL and its various concepts will be essential for this role, along with experience in performance monitoring and relevant tools. It is important for you to have in-depth knowledge of ITIL processes such as Incident Management, Problem Management, Configuration Management, and Change Management processes. Previous experience in a customer-facing role with excellent communication skills is highly desirable. Moreover, you should possess strong technical knowledge and demonstrate an eagerness to learn new technologies to excel in this position.,

At EY, you'll have the opportunity to shape a career that is as unique as you are. With our global reach, support, inclusive environment, and cutting-edge technology, you'll have the resources to become the best version of yourself. Your individual voice and perspective are essential in helping EY evolve and improve. Join us in creating an exceptional experience for yourself while contributing to a better working world for all. As a Guidewire Policy Centre Support professional with 1.5 to 2.5 years of experience, your key responsibilities will include providing support and maintenance for Guidewire Policy Center. You must be willing to work in rotational shifts (India Shift, US Shift) and provide on-call support on a rotational basis. Your expertise will be crucial in maintenance, configuration, testing, integration, and deployment tasks. You will manage Guidewire CC Configuration and Integration, as well as design, modify, and implement the Guidewire product suite. To excel in this role, you should possess a deep understanding of the Guidewire framework, implementation, architecture, and components. Experience with GuideWire Policy Center 9.0 version or higher is required. Proficiency in development streams such as Configuration, Integration, or both is essential. Your skills in Guidewire platform, including Gosu scripting, UI, and Data Model, will be put to good use. Additionally, you will implement rules using GOSU scripting, configure metadata rules, and integrate with external systems using Guidewire supported techniques. Ideal candidates will have a strong background in Core Java, J2EE, XML, Web Services (SOAP/REST), ANT, SQL, Spring, Hibernate, Castor, and Enterprise Messaging Systems. Knowledge of Tomcat, WebSphere/WebLogic, enterprise system integration, and the insurance domain is preferred. Your experience with incident management, problem management, and tools like ServiceNow, JIRA, soap-ui, eclipse IDE, SVN, and Jenkins will be valuable in this role. To qualify for this position, you must have expertise in Guidewire CC Config, Gosu scripting, UI & Data Models, Core Java, J2EE, XML, Web Services (SOAP/REST), ANT, SQL, Spring, Hibernate, Castor, any Enterprise Messaging System, and Tomcat or WebSphere/WebLogic. Certification in Guidewire CC and ITIL is considered a plus. In return, EY Global Delivery Services (GDS) offers a dynamic and global delivery network that spans across multiple countries. You will have the opportunity to collaborate with diverse teams and work on exciting projects with well-known brands. Continuous learning, personal growth, transformative leadership, and a diverse and inclusive culture are at the core of our values at EY. Join us at EY and be part of building a better working world, where you can make a meaningful impact and grow both personally and professionally.,

As a Shift Lead IDC Facilities (ISP+OSP) at our IDC Facility Management unit, you will be responsible for managing power design, delivery, installation, HVAC systems operation, security, and service delivery. Your primary mandate includes incident management, problem management, change management, performance management, capacity management, configuration & availability management activities, escalation handling, team management, and O&M of utility equipment. Moreover, you will be entrusted with the utility management of our mission-critical data center facility. Your key responsibilities will involve ensuring the overall quality and service of the operation and maintenance of multiple critical facility infrastructure systems, in adherence to company policies and procedures. You will lead a team of managers and professionals to deliver data center facility services consistently and effectively. Communication with senior management regarding the status of operational processes is crucial, along with coordination of projects, capacity management, and optimization of safety, performance, reliability, and efficiency. Additionally, you will be required to develop, implement, and manage maintenance plan schedules and processes, ensuring compliance with regulations and directives from regulatory agencies. Managing the data center documentation, overseeing vendor selections, contracts management, and supervising facility technicians and sub-contractors will also be part of your responsibilities. Your availability as an escalation point for data center facility issues 24x7 is essential. On the technical front, your responsibilities will include installation, commissioning, management, and operation of various electrical systems and equipment such as Emergency Diesel Generator sets, UPS systems, Battery Banks, Power Distribution panels, HVAC systems, and more. Your educational background should include a degree in Electrical/Mechanical engineering with a minimum of 5 to 10 years of relevant experience in projects implementation, operations, and management, preferably in data centers or large mission-critical facilities in IT/Telecom sector. Your nature and scope of responsibilities should demonstrate good technical knowledge, leadership skills, experience in large-scale operations, team management, day-to-day O&M tasks, incident management, change management, and escalation workflow management. Essential knowledge and skills required for this role include technical proficiency in Electrical & Mechanical engineering, awareness of BMS/DCIM, ability to work independently, strong leadership and communication skills, and knowledge of ISO compliance and certifications.,

As a Senior SQL Server Architect & SQL Developer at Baker Hughes, you will have the opportunity to work with cutting-edge database technology and be part of the Digital Technology team that provides tech solutions for global customers. Collaborating with stakeholders, including End Users, Product Owners, Development & Support Teams, and Product Vendors, you will be responsible for end-to-end maintenance, improvement, enhancement, and support of ValvStream, a Rulestream based DCM application. Your role will involve defining and maintaining policies and procedures for ValvStream maintenance and support services, ensuring alignment with organizational and regulatory requirements. As a Support Lead-Rulestream Applications, you will define policies and procedures for application maintenance and support, develop an application support model for timely incident resolution, work with key users to gather feedback and convert it into actionable requirements for user experience improvement, lead and manage development and support teams, collaborate with stakeholders to address issues and requirements, plan and manage application releases, and liaise with product vendors for defect resolutions. To be successful in this role, you should have a Bachelor's degree in computer science or related field, a minimum of 12 years of experience in IT Enterprise Applications maintenance and support with at least 7 years in a leadership position, knowledge of Traditional and Agile Application Development Methodology, expertise in ITSM support models, understanding of Application Lifecycle Management, strong incident, problem, and change management skills, experience with application monitoring tools, excellent leadership and communication skills, and the ability to work effectively with cross-functional stakeholders. At Baker Hughes, we value diversity and offer flexible working patterns to accommodate individual preferences. Our focus on employee development, engagement, and well-being ensures that our workforce can bring their whole authentic selves to work. We provide competitive benefits, work-life balance policies, private medical care options, life insurance, financial programs, and additional benefits to support our employees. Join us at Baker Hughes, where our innovative technologies and services are shaping the future of energy worldwide. If you are looking for a challenging role in a company that values innovation and progress, join our team and be part of a community that will inspire and support you in making a real difference. Let's work together to take energy forward.,

Cohesity is a renowned leader in AI-powered data security and management. With the support of a vast ecosystem of partners, Cohesity simplifies the process of securing, protecting, managing, and deriving value from data across the data center, edge, and cloud. The organization aids in defending against cybersecurity threats through its comprehensive data security and management capabilities, such as immutable backup snapshots, AI-driven threat detection, monitoring for malicious activities, and large-scale rapid recovery. If you are passionate about shaping the future of the industry and contributing to securing global data, we invite you to join us on this mission. The Cohesity Information Security team is dedicated to enabling the business to achieve its objectives securely. Our team of security-focused operations analysts and engineers are committed to developing and operating security technologies and processes that safeguard systems and data, detect threats and events, and effectively mitigate their impacts. As a key member of the team, you will play a crucial role in overseeing activities related to monitoring and responding to security events. Additionally, you will be responsible for developing and overseeing the Security Operations Center (SOC) program to ensure efficient management of personnel and operational activities. To excel in this role, you must possess technical expertise and experience in managing diverse teams. Your understanding of recent threats and adversarial techniques, coupled with the ability to quickly grasp complex environments, will be instrumental in combating adversaries and safeguarding the business. Effective communication and interpersonal skills are essential for managing security events and assessing the risks they pose to the organization. As a part of our dynamic team, you will lead and manage a group of SOC analysts operating 24x7 to monitor and respond to security events, including overseeing Managed Security Service Providers (MSSP). You will collaborate across departments to develop incident response plans and enhance the team's capabilities to effectively respond to incidents. Your responsibilities will include designing an incident management framework, educating key stakeholders on its implementation, and coordinating incident responses with relevant teams, executive leadership, and external entities. Furthermore, you will conduct post-incident review meetings focusing on root cause analysis and sharing findings with control owners and Risk Management. If you have a minimum of 10 years of Information Technology experience, including at least 5 years in Detection, Response, Forensics, or Security, we would love to speak with you. Experience in leading incident response to security events, familiarity with incident response and forensics tools, and a proven understanding of incident management and problem management frameworks are highly desirable. Strong communication skills, the ability to lead response teams during critical scenarios, and the capability to articulate technical details and business impacts across all levels of the organization are crucial for success in this role. Please refer to our Privacy Policy for details on personal data processing. Cohesity encourages in-office collaboration, and employees within a reasonable commute are expected to work from our core offices 2-3 days per week based on their preferences.,

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Manager Information Systems Enterprise Platforms Let s do this. Let s change the world. In this vital role you will be responsible for leading and overseeing a team of platform engineers and partnering with architects delivering across our Enterprise Platforms group, which includes Salesforce, Anaplan, MuleSoft. This role will be responsible for orchestrating engineering delivery, resource alignment, and operational excellence across approximately 6-9 engineers The Sr Manager will partner closely with platform managers and engineering leads to ensure high-quality, scalable, and compliant solutions are delivered consistently. The ideal candidate will have a consistent record of leadership in technology, leading a team of engineers to drive business value. The ideal candidate will have a solid background in leading an impactful team delivering solutions and platform accelerators. Please note, this is an onsite role based in Hyderabad. Roles & Responsibilities: Lead and develop a successful team of platform engineers through recruitment, performance management, and career development Establish and maintain operational metrics, SLAs, and performance standards Monitor and manage enterprise platform operations Lead incident response and problem management for critical platform issues Oversee implementation and maintenance of platform security policies and procedures Drive continuous improvement initiatives in platform operations Partner with Enterprise Platform leadership and collaborators to understand and support organizational needs What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Masters degree / Bachelors degree and 12 to 17 years of Information Systems, managerial experience directly managing people and/or leading teams, projects, or programs experience Preferred Qualifications: Experience with cloud platforms (Salesforce, Anaplan & MulesSoft) Knowledge of cloud platforms. Understanding of ITIL frameworks and standard methodologies Familiarity APIs, Workflow, Salesforce and other Gen AI tools. Professional Certifications: Management certifications (PMP, ITIL) (preferred) Scaled Agile (SAFe Certifications) Soft Skills: Critical thinking and planning Strong decision-making abilities Excellence in collaborator management Outstanding communication skills Team building and development Change management expertise Crisis management capabilities Strong presentation and public speaking skills What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .