4403 Problem Management Jobs

Role Overview: At EY, you will have the opportunity to build a career tailored to your uniqueness, supported by a global network, inclusive culture, and cutting-edge technology. Your individual voice and perspective are highly valued to contribute to EY's continuous improvement. Join the EY team to create an exceptional experience for yourself and contribute to building a better working world for all. Key Responsibilities: - Provide day-to-day Application Management support for SAP Applications, handling service requests, incident management, enhancement requests, change management, and problem management as a Level 2 or 3 Application Management Specialist. - Collaborate with internal and external stakeholders to gather requirements, assess business needs, and offer advice on SAP FICO solutions and designs. - Develop and maintain documentation, including configuration details, user guides, and test scripts. - Work closely with customers and teams to ensure prompt resolution of issues and requests. - Manage change requests by understanding new business requirements clearly. - Resolve defects and conduct defect analysis related to SAP FICO. - Stay updated on industry trends, emerging technologies, and SAP best practices to enhance operational efficiency through automation and innovation. - Participate in on-call rotation and provide off-hours support as necessary to ensure the availability and reliability of critical SAP systems. - Be available to work on shift hours based on client requirements. Qualifications Required: - Bachelor's degree in a related technology field (Computer, Engineering, Science, etc.) or equivalent job experiences. - 1-3 years of experience in one or more areas within SAP FICO, preferably with global clients. - Responsible for providing support for SAP FICO module incidents to minimize disruptions to operations. - Analyze incidents raised by users and provide solutions for incident resolution. - Understand business needs and deliver solutions to streamline processes for efficiency. - Possess cross-functional communication skills and experience in offshore/onsite models. - Ability to work with minimal guidance in time-critical environments. - Flexibility in managing work hours due to the dynamic nature of Application Management work, including the ability to work shifts and be on call for critical business requirements. Additional Company Details (if present): EY is dedicated to building a better working world by creating long-term value for clients, people, and society while fostering trust in capital markets. With diverse teams across over 150 countries, EY provides assurance and helps clients grow, transform, and operate through data and technology-enabled solutions. EY's services span across assurance, consulting, law, strategy, tax, and transactions, focusing on asking better questions to address complex global challenges.,

Role Overview: You will be responsible for IT asset management, configuration management, and service level management. Your role will involve maintaining accurate records of IT assets, including hardware, software, and related documentation. You will ensure that configuration items (CIs) are identified, controlled, and maintained throughout their lifecycle. Key Responsibilities: - Manage the Configuration Management Database (CMDB) to ensure data integrity and accuracy - Collaborate with the Change Management team to assess the impact of changes on IT assets and configurations - Ensure compliance with internal policies and external regulations - Conduct regular audits to verify the accuracy of asset and configuration data Qualifications Required: - 12 to 15 years of experience in SACM - Proficiency in ITIL-based service management practices - Strong expertise in incident, problem, and change management - Good understanding of service delivery governance Additional Company Details: Capgemini is a global business and technology transformation partner, with a diverse group of 340,000 team members in more than 50 countries. With a strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. The company focuses on innovation, cloud, security, and automation, offering an inclusive culture and a strong support system.,

You are a highly skilled Problem Manager - SIAM with 6 years of experience joining a dynamic team. Your role involves focusing on Problem Management and Root Cause Analysis in IT Service Management. Your responsibilities include: - Conducting thorough Root Cause Analysis (RCA) for all Priority 1 and Priority 2 incidents related to in-scope services. - Ensuring that recurring incidents are systematically reviewed and addressed using established RCA methodologies. - Creating and managing problem tickets for incidents requiring full RCA, ensuring timely progress tracking and resolution. You should have the following qualifications: - At least 4-6 years of experience in IT Service Management, with a focus on Problem Management and Root Cause Analysis. - Proficiency in ITSM tools such as ServiceNow, BMC Remedy or similar platforms. - Sound analytical and investigative skills for identifying root causes and systemic issues. - Experience working in environments with ITIL-aligned processes. - Familiarity with managing problem records in ITSM platforms. - ITIL v3 or v4 Foundation certificate.,

We have an opening for a CyberArk L3 / L4 Profile. Core Job Objectives: L3/L4 technical experts resolve issues that are typically difficult or subtle. L3 engineers participate in management, prioritization, minor enhancements, major incident activities, problem management, stability analysis, on-call support, etc. These support leaders have a specific, deep understanding and expertise in one or two technology platforms (for example, CyberArk, IAM process, Windows/Unix Admin etc.). L3 engineers are proactive, identifying problems in advance and looking for continuous service improvement opportunities. If a fix involves a major enhancement or a development, then the problem is transferred to the engineering teams. L3 engineers generally have 8 or more years of relevant experience. Duties and responsibilities 1. Independent contributor for new demand 2. Providing a solution for customer requirements 3. Capable of handling & troubleshooting priority incidents 4. Patching and handling changes 5. Creating KBs and Technical documentation 6. Log Analysis on GPAM component servers 7. Open CyberArk Tickets 8. Setting up different (test) systems 9. Open/prolong Firewall Changes 10. 24/7 On-Call Support 11. Co-ordination with Engineering Team/ process owners etc. Qualification, Experience, Technical and Functional Skills Must Have: BE in Computer Science or equal. Business Analyst responsibilities Unix and Windows Administration Knowledge in networking/CCNA certification Good to Have: Handle general updates and configuration changes/and requests CyberArk Defender, Sentry - Certification DevOps experience, having experience with Dynatrace/Docker/Puppet/Ansible/GIT tools PowerShell Scripting knowledge Key Competencies CyberArk PAM and AAM IAM, AD Networking, LB concepts

In this role, you will be responsible for supporting the day-to-day operations of the operations business division by providing insights and expertise to help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities. Key Responsibilities: - Perform KYC tasks following standard procedures related to Client Due Diligence and AML policies. - Monitor real-time transaction flow, trade updates, and exception queues to ensure timely and accurate trade representation. - Address incident, problem, and change management issues to enhance services across the bank. - Support continuous improvement of operational processes and development of best practices by finding ways to enhance systems and processes. - Assist with cleared derivatives, including daily reconciliation of related fees and a range of complex customer and product-related processing activities. - Participate in training and development programs to enhance skills and knowledge. Qualifications Required: - In-depth technical knowledge and experience in the assigned area of expertise. - Thorough understanding of the underlying principles and concepts within the area of expertise. - Ability to lead and supervise a team, guide professional development, allocate work requirements, and coordinate team resources. - Impact the work of related teams within the area and partner with other functions and business areas. - Take responsibility for end results of a team's operational processing and activities, escalate policy breaches appropriately, and embed new policies/procedures for risk mitigation. - Advise and influence decision-making, manage risk, strengthen controls, and deliver work in line with regulations and codes of conduct. - Demonstrate understanding of how own sub-function integrates with function, knowledge of the organization's products, services, and processes. - Resolve problems, guide and persuade team members, act as a contact point for stakeholders outside the immediate function, and build a network of external contacts. In addition, all colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset of Empower, Challenge, and Drive in their behavior.,

Role Overview: As a PPSM Specialist at Accenture, you will be responsible for supporting and managing key project management office activities across delivery teams. Your role will include demand planning, onboarding coordination, reporting, stakeholder communication, and contractor management. Your strong organizational skills, attention to detail, and ability to handle cross-functional coordination in a fast-paced environment will be essential. You will serve as a central point of contact for project tracking, reporting, and process support, ensuring accurate and timely execution of project-related activities while collaborating with client stakeholders and internal teams. Key Responsibilities: - Define an organization's talent management approach, mapping business future skills and talent needs against current skills and capabilities, and defining the investments required to fulfill strategic talent objectives. Qualifications Required: - Written and verbal communication skills - Bachelors degree - Minimum 8+ years of experience in PMO or project coordination roles - Proficient in ADO, Microsoft Project, Google Suite, Beeline, and MS Office (Excel, PowerPoint) - Familiarity with communication tools such as Google Gamma and Google Newsletter - Critical Thinking and Problem Management skills - Project management certifications such as PMP or PRINCE2 - Exposure to global delivery environments or multi-time-zone coordination - Strong communication and stakeholder engagement skills - High level of attention to detail and organizational effectiveness - Ability to prioritize and multitask in a dynamic, deadline-driven environment - Analytical mindset with experience in handling large volumes of data and reporting - Self-motivated, proactive, and able to work independently,

Role Overview: You will be working within the Socit Gnrale Hub Exchange System department as a production backup lead & on-duty coordinator for the HSE suite of applications. Your main responsibilities will include managing the SWIFT platform, providing support to clients, incident management, optimizing incident processes, maintaining procedures and user manuals, handling configuration and alerts, supporting new team members, managing backup governance, and ensuring smooth integration of new team members. Key Responsibilities: - Manage the SWIFT platform and supervise flows related to SWI, Alise & Cristal - Provide assistance and support to clients of the platform - Manage incidents and collaborate with technical teams for resolution and root cause analysis - Contribute to optimizing incident management processes for client satisfaction - Maintain procedures and user manuals, ensuring availability for all stakeholders - Equip yourself to face new challenges in project expertise, people management, and governance - Handle configuration and setting up of alerts - Provide on-call support - Support the integration of new team members on service delivery activities - Ensure backup governance for supporting HSE-SCT production deliverables Qualifications Required: - Prior knowledge of SWIFT concepts, standards, and configuration is an advantage - Previous experience in incident management, ticket management, and problem management - Excellent written and spoken communication skills - Ability to work under pressure and willingness to support during weekends as an on-duty manager Additional Company Details: At Socit Gnrale, the company values the importance of people as drivers of change. They believe in making a positive impact on the future by encouraging initiatives from all employees, regardless of the scale. The company promotes a stimulating and caring work environment where employees can grow, feel useful, and develop their expertise. Socit Gnrale supports their employees in dedicating time to solidarity actions, such as sponsoring individuals struggling with their orientation, participating in financial education, and sharing skills with charities. The company is committed to accelerating their Groups ESG strategy by implementing ESG principles in all activities and policies, promoting diversity, inclusion, and environmental protection.,

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? _x000D_ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? _x000D_ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? _x000D_ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? _x000D_ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Expected start date tentative Immediate Mandatory Skill - Service now and Tablue. Key Responsibilities: Develop, maintain, and enhance standard and custom reports within ServiceNow, including Performance Analytics and dashboards. Build SQL queries and scripts to extract, manipulate, and analyze data from multiple sources, including ServiceNow and external systems. Design and publish Tableau dashboards that visualize trends, KPIs, and operational performance for stakeholders at various levels. Work with stakeholders to gather reporting requirements and align deliverables with business objectives. Ensure data quality, accuracy, and consistency in all reporting artifacts. Monitor performance of dashboards and reports, making necessary improvements to ensure optimal performance. Support regular audits, compliance tracking, and executive reporting activities. Collaborate with developers, process owners, and business analysts to align reporting strategy with process enhancements. Required Skills & Qualifications: 2+ years of experience in ServiceNow reporting (including Report Designer, Performance Analytics, Dashboards). Proficiency in SQL for querying, transforming, and analyzing data. Hands-on experience with Tableau for creating visually compelling dashboards and reports. Understanding of ITSM processes and ServiceNow data architecture. Strong analytical, troubleshooting, and problem-solving abilities. Excellent written and verbal communication skills, with the ability to clearly explain data insights to non-technical stakeholders. Ability to work both independently and collaboratively in a fast-paced environment. Mandatory Skills: ServiceNow DevOps Deployment. Experience: 3-5 Years.

Technology skills - Java JDK 11 and higher Java, SQL/Oracle, Spring-Boot with batch configuration Ability to understand and develop code for fixing minor bugs/issues Understands Cloud and DevOps configurations (basic understanding) Unix, shell scripts (basic understanding) Application Health check monitoring, Incident Management / Problem Management using ServiceNow Good understanding of Jira/Confluence and GitHub Strong troubleshooting and problem-solving skills Strong written, verbal communication/collaboration skills and ability to manage user/vendor/customer and to work with cross functional teams Collaborate with multiple stakeholders for tech solutioning and bottlenecks removal Ability to assess the impact of production issues & escalate to relevant technology partners and get it resolved at the earliest during extremely time critical regulatory commitments Ability to operate with a limited level of direct supervision & in a time sensitive environment Preferred: Has an understanding of finance/accounting domain Gen AI Tool - Copilot for productivity Mandatory Competencies Programming Language - Java - Core Java (java 8+) Programming Language - Java - Java 17 or latest Middleware - Java Middleware - Springboot Architecture - Architectural Patterns - Microservices Operating System - Operating System - Unix DevOps/Configuration Mgmt - DevOps/Configuration Mgmt - Basic Bash/Shell script writing Artificial Intelligence - AI Tools - GitHub Copilot Cloud - Cloud - Oracle Cloud Database - Oracle - Database Design Database - Database Programming - SQL LowCode/NoCode - LowCode/NoCode - ServiceNow Beh - Communication and collaboration Perks and Benefits for Irisians Iris provides world-class benefits for a personalized employee experience. These benefits are designed to support financial, health and well-being needs of Irisians for a holistic professional and personal growth. Click here to view the benefits.

What You ll Be Doing Your daily activities will include, but not limited to: Acts as a single point of contact (SPOC) for incidents and/or technical issues form FEG affiliates (brands), customer operations units, retail branches as well as other stakeholders. Actively monitors FEG IT environment and service metrices (KPI) to ensure maximum availability and performance of FEG services (on Group level as well as brand specific ones). Actively identifies, assesses, records, resolves and/or escalates incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer-sensitive manner. This includes IT incidents, technical incidents form customer operations units and retail branches and also employee-reported incidents and requests. Knows about ongoing changes / deployments in FEG IT environment, actively monitors them and coordinates, if necessary. Also correlates incidents to ongoing changes / deployments. Has an overview about current IT problem tickets and/or know errors, correlates incident and problem tickets, enriches information in problem ticket. Effectively applies solution described in known error database. Closely communicates with customer operations and bookmaking units to have an awareness about customer complaints, customer impact and its progress during an active incident. Escalates major service disruptions to Emergency Incident Manager and actively supports him/her in making appropriate decisions and/or actions. Shares information about past and active incidents with peers and superior ensuring smooth handover and continuity between working shifts. What We re Looking For Bachelor s or Master s degree At least 3 year experience on a similar position Technical knowledge Knowledge of English language at least on B2 level You Should Have Experience In Good knowledge of ITIL Incident and Problem Management Processes Good knowledge of IT systems Knowledge of Zabbix and JIRA is an advantage

Job Description Provide L1,L2/L3 support for Azure-hosted applications and services. Monitor application health, performance, and availability using Azure Monitor, Log Analytics, and Application Insights. Troubleshoot incidents, perform root cause analysis , and implement permanent fixes. Manage incident, change, and problem management processes using ITIL practices. Implement and improve automation for routine tasks using PowerShell, Azure CLI, or other scripting tools. Ensure compliance with security and governance policies in Azure environments. Collaborate with development, infrastructure, and DevOps teams for seamless CI/CD deployments. Document knowledge articles, runbooks, and standard operating procedures. Participate in on-call rotations and provide 24x7 support as required. Assist in cost optimization and performance tuning of Azure resources. Qualifications Bachelors degree in Computer Science, Engineering, or related field. 6+ years of experience in application support and operations, with at least 3 years in Azure environments. Hands-on experience with Azure PaaS components (App Services, Azure Functions, Logic Apps, Azure SQL, Key Vault, Storage Accounts). Strong troubleshooting skills for cloud-native and hybrid application issues. Experience with Azure DevOps, GitHub Actions, or other CI/CD tools. Familiarity with ITIL frameworks and operational best practices. Strong communication skills and ability to work in cross-functional teams. Preferred Qualifications: Microsoft Certified: Azure Administrator Associate or higher (e.g., Solutions Architect). Experience with ServiceNow or other ITSM tools. Experience supporting multi-region or high availability Azure deployments. Knowledge of containerized applications (AKS, Docker).

Seeking a highly skilled Problem Manager SIAM with 6 years of experience to join our dynamic team. Requirements: At least 4 6 years of experience in IT Service Management, with a focus on Problem Management and Root Cause Analysis. Proficiency in ITSM tools such as ServiceNow, BMC Remedy or similar platforms. Sound analytical and investigative skills for identifying root causes and systemic issues. Experience working in environments with ITIL-aligned processes. Familiarity with managing problem records in ITSM platforms. Should conduct thorough Root Cause Analysis (RCA) for all Priority 1 and Priority 2 incidents related to in-scope services. Should ensure that recurring incidents are systematically reviewed and addressed using established RCA methodologies. Experience in creating and managing problem tickets for incidents requiring full RCA, ensuring timely progress tracking and resolution. Should have ITIL v3 or v4 Foundation certificate. #LI-MK2 #LI-Onsite

We are hiring for a "Major Incident Manager" Opportunity. Please find attached a brief job description for the Major Incident Management position at the Navimumbai(Vashi) location. Exp- 6+ Years Notice Period- Immediate to 1 Month Official Location- Vashi(Navimumbai) Hybrid Mode Job Description: About the Role: The Role: Were looking for a highly motivated individual who will work as an Incident Commander to provide support over Major Incidents. The ideal candidate will need to work in rotational shift. They must possess excellent communication and coordination skills with both technical and non-technical individuals alike. The role is based in our Mumbai office. 3 to 8 years of Incident Management experience. Skill Requirements: 3 to 8 years of experience in Major Incident Management role. Excellent English communication skills and should have experience in international technical processes. Sound understanding and experience on IT Service Management - Incident, Problem, Change Management & Continual Service Improvements. IT Major Incident Management experience required (Understanding enterprise level platforms) Good understanding of monitoring tools such as NewRelic / VictorOps / Splunk / Control-M / Entuity Understanding of Change Management process Ability to facilitate conversations and collaboration with large groups of stake holders. Ability to translate technical incidents into business terms Good understanding of CMDB and ITIL best practices Prioritizing and Multitasking on multiple requests at the same time Responsibilities: Work on daily Major Incidents as an Incident Commander. Classification of Incidents and according to priority and create incident tickets. Quick creation of Incidents and set up communication channels for all affected stake holders. Ensure all required stake holders have joined the incident bridge. Escalate in time to the right stake holders. Create an incident action plan and coordinate the same with stake holders. Train team members on the incident action plan. Making a step-by-step action plan and do the necessary follow up accordingly. Identifying which team members are needed for the ongoing incident Governance - Ensure SOPs are followed Prioritizing tasks based on safety and company needs Communicating the plan to team members Keep teams calm and focused Review Incident and have continuous improvement to have a better MTTA and MTTR. Good understanding and experience of IT technologies-Network, Data Center, Cloud, End User Computing. Application Management practices. Enthusiasm to learn new technologies, make new contacts and influence the way IT operates Ability to build strong relationships with key stake holders. Work towards continual process improvements to eliminate gaps. Ability to think critically and understand the dependencies in connected systems. Ability to work effectively and efficiently with minimal supervision. Conducting Post incident reviews and weekly status reviews Drives improvements within Incident Management process Passion for solving operational and business problems. Exposure to large enterprise monitoring in a multi-location environment. Additionally, willing to manage Change Management processes in a 24x7 environment. Willing to work in a 24x7 environment. Advantageous Good understanding of IT infrastructure in an Enterprise Environment ITIL V3/V4 certified and Intermediate Excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution.

Resolve Tech Solutions is looking for ServiceNOW Consultant to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

DP World is looking for Manager - People Shared Services Analytics - Global Service Centre to join our dynamic team and embark on a rewarding career journey Team Leadership: Manage and lead a team of employees, providing direction, guidance, and support to achieve departmental or organizational goals Planning and Strategy: Develop strategic plans, set goals, and create action plans to accomplish business objectives Operations Management: Oversee day-to-day operations, ensuring efficient workflow, resource allocation, and adherence to policies and procedures Budgeting and Financial Management: Manage budgets, allocate resources, monitor expenses, and contribute to financial planning Performance Management: Set performance expectations, conduct performance evaluations, and provide coaching and feedback to team members Project Management: Plan, execute, and monitor projects, ensuring timely completion, quality, and alignment with objectives Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA"™s for the service. The Impact: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Basic Qualifications: Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution Major incident management experience (Crisis and P1 management) Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews. Strong knowledge of ITIL processes. Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge Able to operate under pressure and in time sensitive support environments. Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation. Good Leadership skills capable of leading a team. Good communication skills and a sense of ownership and drive. Have a process oriented mind-set and capable of understanding the various technologies Embrace automation over manual effort Be able to gel in with companies' culture and effectively collaborate with other technology & business stake holders. Responsibilities: Evaluate whether the incident reported is a Major Incident and run it through MIM cycle Prioritizing incident according to their urgency and influence on the business Logging incident ticket in ticketing tool and manage lifecycle, document chronology, actionable and resolution details. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls till the Major Incident is resolved. Overseeing the incident management process and team members involved in resolving the incident. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Conducting a thorough analysis and preparing Major Incident Report for every MI after it is closed. Ensuring that all the resolution procedures are updated in the knowledge base. Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Ensuring that the causes for all Major Incidents are analysed and root cause is identified. Maintain Corrective Action and Preventative Action tracker and coordination till closure Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Ensuring that SLA"™s are met or exceed agreed targets. Problem management Identify incident trends creating problem tickets to ensure root cause is identified. Approving, Reviewing technical knowledge base documents to be used within the team Work with internal stakeholders to identify and implement process improvements. Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. Work closely with other IT teams, CTB teams, BSG Teams to implement system Maintain accurate and up-to-date documentation of system processes and procedures Change and release management co-ordination Ensure compliance with regulatory requirements and internal policies and procedures Experience and proficiency with a variety of System tools including: Core Expertise: Strong knowledge of ITIL methodology (ITIL certifications must) with proven operational experience in previous roles. Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar Understanding various domains and their functioning i.e. Linux Windows server OS, Middleware, Database, Network, Security Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Soft Skills: Communication is core to the success of this role Evangelize adoption and use of tools, processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars Documentation is core to maintain up to date information on use of tools, process and methodologies. [egwiki posts, white papers] Create internal training programs for new staff and upskilling of existing team Demonstrate humility, trust and transparency in the way we interact with individuals

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA"™s for the service. The Impact: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Basic Qualifications: Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution Major incident management experience (Crisis and P1 management) Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews. Strong knowledge of ITIL processes. Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge Able to operate under pressure and in time sensitive support environments. Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation. Good Leadership skills capable of leading a team. Good communication skills and a sense of ownership and drive. Have a process oriented mind-set and capable of understanding the various technologies Embrace automation over manual effort Be able to gel in with companies' culture and effectively collaborate with other technology & business stake holders. Responsibilities: Evaluate whether the incident reported is a Major Incident and run it through MIM cycle Prioritizing incident according to their urgency and influence on the business Logging incident ticket in ticketing tool and manage lifecycle, document chronology, actionable and resolution details. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls till the Major Incident is resolved. Overseeing the incident management process and team members involved in resolving the incident. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Conducting a thorough analysis and preparing Major Incident Report for every MI after it is closed. Ensuring that all the resolution procedures are updated in the knowledge base. Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Ensuring that the causes for all Major Incidents are analysed and root cause is identified. Maintain Corrective Action and Preventative Action tracker and coordination till closure Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Ensuring that SLA"™s are met or exceed agreed targets. Problem management Identify incident trends creating problem tickets to ensure root cause is identified. Approving, Reviewing technical knowledge base documents to be used within the team Work with internal stakeholders to identify and implement process improvements. Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. Work closely with other IT teams, CTB teams, BSG Teams to implement system Maintain accurate and up-to-date documentation of system processes and procedures Change and release management co-ordination Ensure compliance with regulatory requirements and internal policies and procedures Experience and proficiency with a variety of System tools including: Core Expertise: Strong knowledge of ITIL methodology (ITIL certifications must) with proven operational experience in previous roles. Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar Understanding various domains and their functioning i.e. Linux Windows server OS, Middleware, Database, Network, Security Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Soft Skills: Communication is core to the success of this role Evangelize adoption and use of tools, processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars Documentation is core to maintain up to date information on use of tools, process and methodologies. [egwiki posts, white papers] Create internal training programs for new staff and upskilling of existing team Demonstrate humility, trust and transparency in the way we interact with individuals

About The Role Grade- M4 Role- Location Credit Manager About The Role : Credit appraisal including financial analysis to understand the solvency, liquidity position and repayment capacity of the entity, preparation of appraisal notes, credit checks etc. Meeting Customer and making Site visits at factory/office/residence of the client, viewing the working capacities of the business, inventory and working environment of the business. To interact with approving authority and provide them with required information for better decision making and engaging in regular discussions to give them an independent view of the credit / economic developments. Manage and ensure timely renewal of accounts and enhancement of portfolio. To align decision making with business requirements without compromising on quality of decision making or compromising on laid down policies by engaging in regular discussions with the business teams. Job Requirements Chartered Accountant with experience of more than 1 years Good analytical skills Non Chartered Accountant with relevant experience of Credit function of at least 2-3 years Personality Traits: Strong financial Analysis Skills Analytical skills Strong communication (Written and Oral)

Job Purpose The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges. This is a customer-facing position, providing immediate assistance to ICE/NYSE exchanges, back office, support personnel and IT staff, in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems. This is a critical support role within the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure. This is a 24x7 environment and the position requires shift rotation and/or weekend work. Responsibilities Monitoring and Incident Management Monitor systems and applications within the production environment Diagnose and fix incidents raised through monitoring tools, conference bridges and chats Work with and escalate to internal and external teams to implement incident fixes, work-around and data recovery Open and update production incident tickets according to company standards Problem Management Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective action follow-up tickets are assigned Manage incident tickets to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed System and Application Production Readiness Work with internal and external teams to expand and maintain operational runbooks and other documentation Check application and infrastructure availability and tasks at scheduled times Configure monitoring tools and alarms Deployment Management Production deployments Approve and execute production deployment tasks Participate in disaster recovery, business continuity and workplace recovery events Participate in continuous improvement programs, such as trend analysis of recurring issues Provide and report on performance metrics of the environment Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues Knowledge and Experience Bachelors degree (IT-based) or experience within IT systems support and/or operational support of applications databases within a Linux/Unix OS environment. Proficiency in Bash and working knowledge of a broad range of Linux core utilities and scripting Working knowledge of networking: specifically TCP and UDP Strong communication skills High level of general IT skills with email and MS Office Applications Able to think logically and critically Analytical problem-solving skills with an ability to identify root cause(s) Able to work as a team player across the organization Able to build and maintain effective relationships with individuals and the team as a whole Ability to be organized and decisive while under pressure Excellent time management skills Able to manage priorities and multi-task Self-confident and assertive

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education As discussed over call, please check with ServiceNow capability and ask them a resource who can work on Custom application development and associated integrations. This includes basic knowledge of ServiceNow like - Hands-on experience working on ServiceNow Modules Creating Service Catalogs, Record Producers, Workflows, etc. under Scoped environmentShould have a working experience of ServiceNow development including creation of - Client Scripts, UI Policies, Business Rules, Script Includes, ACLs, Roles etc with JavaScript knowledge used in ServiceNow code. Uni and bidirectional integration using REST messages/web services and Mid Servers, JSON, etc. for up and downstream integrations.We are not expecting Service Portal knowledge as of now, considering the current scope of work. Basic expectations stays as is - Demonstrated ownership for development and design of a few modules/features in a product.Hands on development skills to prototype technical solutions.Ability to adapt to change quickly, willingness to learn new and emerging technologiesGood communication and interpersonal skillsAwareness of Agile (Scrum) methodologies by using tools like JIRA.Ability to work independently as well as a team player. Qualification 15 years full time education

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks. As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role. Responsibility Includes: Work as a Network Security specialist in 24x7 shifts if required. Firewall management - Cisco FTD, FMC, Fortinet Firewall & manager, Cisco ISE, Stealth watch, Proxy DDOS and WAF. Primarily to monitor and ensure the Security devices uptime of the client is 100% Prepare weekly reports, monthly availability, and performance reports of the client. Provide root cause analysis of outages. Upgrade firmware/Software of network security devices. Work on End-of-Life hardware upgrades on head end and remote end devices and insure the asset management is up to date. Should have a sound knowledge on ITIL process - Ops Management, Change Management, Incident/Problem Management Troubleshooting and resolution of incidents, working on critical SLA's by communicating with OEM Support center, TAC etc for effective closure and RCA of all incidents. User co-ordination, Vendor Co-ordination - Client and user interaction with ownership for incident resolution, POA Submission Should be able to integrate network & security devices with SIEM, able to read & understand logs of all network & security devices to troubleshoot issues quickly. Security Operations - configuration, IP assignment, monitoring, Firmware upgrades, Firewall Policy fine tuning. Liaising with 3rd party suppliers, vendors handling escalation through to resolution). Creation and Maintenance of blue-print document for NOC & SOC covering the processes and procedures. If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today! Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Graduate in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree Candidates should have at least 8-10 years of experience working in Network & Security Device Management Hands on experience on Cisco ACI ,Cisco FTD, Routing & Switching Security Technology – Cisco ISE WAF/Stealthwatch Monitoring and Troubleshooting Configuring and Managing User defined categories, Whitelisted URLs, Blacklisted URLs and global exceptions Implementing a CHANGE for changes in terms of policies which effects users. Good Knowledge in Networking concepts, AD, LDAP Work with product vendor for upgrade and issue resolution Preferred Skills and Experience Strong verbal and written English communication. Strong interpersonal and presentation skills Ability to work with minimal levels of supervision. Willingness to work in a job that involves 24/7 operations. Certifications desired: CCNP or equivalent. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Linux Architecture Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place. Roles & ResponsibilitiesWork as part of a technical support team delivering a quality service to single/multiple clients using a variety of hardware and software products Provide technical support & maintenance of production and development systems and administration of environments, running on various platforms, ensuring SLA targets are met Provide expertise on system performance tuning, capacity planning, and maintenance patching and new version installation Provide ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure (e.g. information systems, security, telecommunications networks, etc.) Deploy standard repeatable build outs Work with vendors and drive them to help us meet our service level obligations Plan and implement low and medium risk changes on production systems Analyze and assess the impact and risk of low to medium risk changes on production systems Resolve Level 2/3 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes Conduct trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent & timely resolution and documentation Deploy standard repeatable build outs Install, configure, patch and maintain appropriate technologies (e.g. servers/databases/network/ storage) Analyze system performance indicators and recommend improvement actions Assist disaster recovery tests Create and review technical system recovery plans Review the problem management register and identify and implement actions Assess/install/maintain third-party tools (AntiVirus, patching, etc) Make proactive suggestions for service improvements Demonstrate commitment to Service Excellence Coach less experienced staff in the supported products and best practice for production support At more senior levels, perform major upgrades of systems and associated products At more senior levels, act as technical lead for one or more client services.Professional & Technical Skills: Minimum of 1-3 years in UNIX or Linux performing OS Administration experience Minimum of 1-3 years in a second Vendor's UNIX or Linux performing OS Administration experience Minimum of 1-3 years experience working on an enterprise level operations team Minimum of 1-3 years experience adding/removing LUNs Minimum of 1-3 years experience working within VMWare Additional Information:- The candidate should have minimum 3 years of experience in Linux Architecture.- This position is based at our Hyderabad office.- A 15 years full time education is required.- Proven ability to work independently and as a team member-- Good communication (written and oral) and interpersonal skills- Good organizational, multi-tasking, and time-management skills Qualification 15 years full time education

About The Role Project Role : Business Agility Practitioner Project Role Description : Professionals who provide business agility and technology innovation advisory services focused on organizational transformation in order to aid clients in outlearning and outperforming the competition. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Looking for Service Now CMDB architectureAs a Business Agility Practitioner, you will engage in providing advisory services that focus on enhancing business agility and fostering technology innovation. Your typical day will involve collaborating with various teams to facilitate organizational transformation, ensuring that clients can adapt and excel in a competitive landscape. You will work closely with stakeholders to identify opportunities for improvement and implement strategies that drive efficiency and effectiveness across the organization. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and training sessions to promote agile methodologies and practices.- Monitor and evaluate the effectiveness of implemented strategies, making adjustments as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of agile frameworks and methodologies.- Experience in change management and organizational development.- Ability to analyze business processes and identify areas for improvement.- Excellent communication and interpersonal skills to engage with diverse teams. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Amazon Web Services (AWS) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning to align application development with organizational goals, ensuring that the solutions provided are effective and efficient. Your role will require you to stay updated with industry trends and best practices to drive innovation within your team and the broader organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Facilitate regular team meetings to discuss progress and address any roadblocks. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Web Services (AWS).- Must have experience in AWS with CDC.- Good to have experience in Blu Age.- Strong understanding of cloud architecture and deployment strategies.- Experience with application development and integration in cloud environments.- Familiarity with DevOps practices and tools for continuous integration and delivery.- Ability to troubleshoot and optimize cloud-based applications. Additional Information:- The candidate should have minimum 7.5 years of experience in Amazon Web Services (AWS).- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education