7 It Service Management Jobs

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : ServiceNow IT Business Management Good to have skills : ServiceNow IT Operations Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Overall purpose of role Must have 5+ years experience. Business Analyst responsible for capturing defining business ...

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Custom Software Engineer, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensu...

Role Overview: You will be responsible for supporting Incident, Problem, and Change Management processes. Additionally, you will analyze service data and develop Power BI dashboards for operational and management reporting. You will also create professional PowerPoint presentations for IT Service Management forums and maintain positive working relationships across IT and the wider business. Key Responsibilities: - Hands-on experience supporting Incident, Problem, and Change Management processes - Analyzing service data and building Power BI dashboards for operational and management reporting - Creating clear and professional PowerPoint presentations for IT Service Management forums - Buildin...

Role Overview: You are sought after to be a Global IT Services Desk Manager to lead an AI first support operations, 24x7 follow-the-sun IT Services Desk supporting a global workforce. Your responsibility will be to ensure the operational performance, stability, and continuous improvement of the AI enabled support experience (virtual agent, chat, self-service, and automation) while leading the AI-enabled Level 1 support capability, supported by L1.5 and L2 teams across multiple regions. This role requires hands-on leadership focusing on service excellence, operational discipline, and delivering a consistent, high-quality customer experience at scale. Key Responsibilities: - Lead global follow...

As an experienced IT Technical professional, you have the opportunity to join our Client, one of the United States largest insurers, in the role of a Technical Lead within the Infrastructure Shared Services (ISS) department. Your main focus will be on managing Incident and Problem Investigations. Here is a breakdown of what you can expect in this role: **Role Overview:** You will be responsible for handling Major Incident Management and Problem Management. This involves responding to production issues, monitoring system health, troubleshooting with relevant teams, identifying root causes, and implementing preventive measures to enhance service delivery. **Key Responsibilities:** - Manage Pro...

Role Overview: You will be a skilled ServiceNow Application Developer with expertise in HR Service Delivery (HRSD) and IT Service Management (ITSM). Your main responsibility will be to design, develop, configure, and enhance ServiceNow applications to support enterprise HR and IT processes. You will be involved in the full application development lifecycle, including requirements gathering, solution design, scripting, configuration, testing, deployment, and ongoing support. Key Responsibilities: - Design and develop solutions across HRSD modules including Case Management, Employee Center, HR Services, Lifecycle Events, and Integrations. - Build and enhance ITSM functionality including Incide...

As a Product Owner / Platform Owner / Service Owner, you will play a crucial role in driving the product development and ensuring its success. Your responsibilities will include: - Performing data analysis and data profiling to identify a range of values in different data sources and proposing unification logic. - Creating and maintaining the feature backlog in Jira, documenting detailed specifications based on data analysis. - Collaborating with stakeholders to gather and document product requirements, user stories, and acceptance criteria. - Working closely with business teams, Scrum Master, and development team to plan and complete sprints, reviewing feature iterations and providing feedb...