Avant de postuler un emploi, slectionnez votre langue de prfrence parmi les options disponibles en haut droite de cette page. Dcouvrez votre prochaine opportunit au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunits innovantes, dcouvrez notre culture enrichissante et travaillez avec des quipes talentueuses qui vous poussent vous dvelopper chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnes dotes d'une combinaison unique de comptences. Si vous avez les qualits, de la motivation, de l'autonomie ou le leadership pour diriger des quipes, il existe des postes adapts vos aspirations et vos comptences d'aujourd'hui et de demain. Fiche De Poste ServiceNow HR Developer Location: Chennai Job Summary This position performs research on, designs, develops, and implements current and future global Human Resources Systems/Integrations and delivers project related documents (i.e., requirements documents, design documents, request for proposal, test case development etc.). This position collaborates with organizational stakeholders, internal and external Information Technology (IT) groups, vendors, and senior management to establish and implement systems and processes that reduce errors and improve efficiency. Job Duties Configures Service Now (business processes, forms, knowledge base, case/incident management, reports) in partnership with IT and Human Resources. Manages test scripts and defects Reviews and analyzes recurring issues to identify possible problem triggers and best resolution. Supports security and internal/external systems audits and ensures system access meets compliance. Manages reported production issues though help desk case management tool and works with internal work groups and external vendors on resolutions. Evaluates impact of new and modified applications/integrations to determine their effect on existing applications and works with IT to coordinate conversions of existing applications. Conducts user audits to validate correct system access Job Specific Competencies Applies Service, Product, and Customer Technology Knowledge Builds and Promotes Global Partnerships Delivers Credible and Effective Global Communication Synchronizes Global Expectations to Drive Results Previous HR Systems experience with Service Now and HR functional knowledge of HR processes. Ability to support global time zones as needed for systems testing and releases. Experience Min 2-3 years of relevant experience ServiceNow developer building HRSD applications OR 2-3 years of experience as a ServiceNow HR Developer. Service Now configuration experience - REQUIRED Advanced English Skills (B2+, C1, C1+) Education: Bachelor's Degree or Intl Equivalent Work Status: Hybrid Work *3 days at the Chennai office & 2 days Work from home Type De Contrat en CDI Chez UPS, galit des chances, traitement quitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachs.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description This position performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources, handling small scale projects, and analysis using various software packages. He/She may direct the work of others and provide instruction and guidance to less experienced employees. This position performs general office duties that may include word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings and other duties as assigned. He/She may deal with confidential material on a regular basis. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Avant de postuler un emploi, slectionnez votre langue de prfrence parmi les options disponibles en haut droite de cette page. Dcouvrez votre prochaine opportunit au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunits innovantes, dcouvrez notre culture enrichissante et travaillez avec des quipes talentueuses qui vous poussent vous dvelopper chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnes dotes d'une combinaison unique de comptences. Si vous avez les qualits, de la motivation, de l'autonomie ou le leadership pour diriger des quipes, il existe des postes adapts vos aspirations et vos comptences d'aujourd'hui et de demain. Job Description Fiche de poste : Moving our world forward by delivering what matters! UPS is a company with a proud past and an even brighter future. Our values define us. Our culture differentiates us. Our strategy drives us. At UPS we are customer first, people led and innovation driven. UPS's India based Technology Development Centers will bring UPS one step closer to creating a global technology workforce that will help accelerate our digital journey and help us engineer technology solutions that drastically improve our competitive advantage in the field of Logistics. Future You grows as a visible and valued Technology professional with UPS, driving us towards an exciting tomorrow. As a global Technology organization, we can put serious resources behind your development. If you are solutions orientated, UPS Technology is the place for you. Future You delivers ground-breaking solutions to some of the biggest logistics challenges around the globe. You'll take technology to unimaginable places and really make a difference for UPS and our customers. This position provides input, support, and performs full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). He/She participates in component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements. This position provides input to applications development project plans and integrations. He/She collaborates with teams and supports emerging technologies to ensure effective communication and achievement of objectives. This position provides knowledge and support for applications development, integration, and maintenance. He/She provides input to department and project teams on decisions supporting projects. Responsibilities Performs systems analysis and design. Designs and develops moderate to highly complex applications. Develops application documentation. Produces integration builds. Performs maintenance and support. Supports emerging technologies and products. Primary Skills Experience developing Native Mobile apps for Android platform using Kotlin and Jetpack Compose Knowledge of Restful services, CI/CD pipelines Familiarity with Object Oriented Analysis & Design Familiarity with Agile and Scrum concepts Excellent written and verbal communication skills Good research skills and effective communication Follows Agile and SAFe practices Experience 7-12 years (Middle Tier - Senior/Leads) Mobile Application Team Working on Native Mobile apps for Android and iOS platforms Qualifications Bachelor's Degree or International equivalent Bachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics, or related field - Preferred Type De Contrat en CDI Chez UPS, galit des chances, traitement quitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachs.

Avant de postuler un emploi, slectionnez votre langue de prfrence parmi les options disponibles en haut droite de cette page. Dcouvrez votre prochaine opportunit au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunits innovantes, dcouvrez notre culture enrichissante et travaillez avec des quipes talentueuses qui vous poussent vous dvelopper chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnes dotes d'une combinaison unique de comptences. Si vous avez les qualits, de la motivation, de l'autonomie ou le leadership pour diriger des quipes, il existe des postes adapts vos aspirations et vos comptences d'aujourd'hui et de demain. Key Responsibilities Fiche de poste : Lead the design and development of complex Power Apps solutions (both canvas and model-driven) to meet advanced business requirements. Architect and implement sophisticated Power Automate workflows (including child flows and RPA) that integrate with various systems and APIs. Develop custom business logic and integrations (using advanced Power Fx, Azure Functions, custom connectors, etc.) to extend Power Platform capabilities. Configure and optimize Microsoft Dataverse schemas, Azure SQL Tables. Manage data flows between Power Apps and external databases or ERP/CRM systems. Ensure solutions are secure, scalable, and compliant with best practices (including governance, authentication, and data validation) . Troubleshoot and resolve production issues and performance bottlenecks in Power Platform applications Mentor junior developers and work closely with cross-functional teams (business analysts, IT, etc.) to support the full application lifecycle and drive continuous improvement. Required Skills And Qualifications Bachelor's degree in computer science, Engineering, or a related technical field and 6 - 9 years of hands-on Power Platform development experience Expert proficiency in Power Apps development (Canvas and Model-driven) including advanced Power Fx, component framework (PCF), and ALM practices Extensive experience with Power Automate (cloud flows, UI flows) and proven ability to integrate Power Platform with other systems and services Strong programming skills (JavaScript/TypeScript, C#, .NET, HTML) and experience with RESTful APIs and Azure development tools (Visual Studio, VS Code) Experience with data modeling and database design (Microsoft Dataverse, SQL Server, Azure SQL) Solid understanding of security and authentication (Azure AD) in the Power Platform context Excellent problem-solving skills and the ability to translate business needs into technical solutions Strong communication and collaboration skills for engaging with stakeholders and mentoring team members Preferred Skills Advanced knowledge of Microsoft Azure services (Functions, Logic Apps, App Service) and Azure DevOps (CI/CD pipelines) Experience with additional Power Platform components (Power BI, Power Virtual Agents) and enterprise-grade integration patterns. Familiarity with Agile/Scrum methodologies and DevOps culture. Certifications Microsoft Certified: Power Platform Developer Associate (PL-400) Microsoft Certified: Power Platform Functional Consultant Associate (PL-200). Microsoft Certified: Power Platform Fundamentals (PL-900) Type De Contrat en CDI Chez UPS, galit des chances, traitement quitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachs.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Summary Manual & Automated Testing: Strong experience in functional, regression, and exploratory testing for mobile apps. Appium Expertise: Hands-on experience creating and maintaining automated test scripts for mobile apps. Cross-Platform Testing Tools: Proficiency with tools like BrowserStack or Sauce Labs for device and OS coverage. Mobile Test Framework Development: Ability to design and implement scalable mobile automation frameworks from scratch. CI/CD Integration: Experience integrating automated tests into pipelines using Jenkins, Azure DevOps, or similar. Experience with Agile Development Excellent written and verbal communication skills Must be a team player who shows initiative and is detail-oriented Coaching of Junior QA Staff ________________________________________ This position provides mentorship and expertise in technologies and processes for Information Services Management (ISM) and Quality Assurance (QA). He/She maintains an awareness of emerging technologies to ensure a competitive advantage. This position automates test scenarios and expected outcomes. He/She provides expertise for UPS key business functions and supporting technologies. This position applies a comprehensive knowledge of technical skills, principles, practices, and procedures of testing methodologies and working knowledge in planning, designing, and conducting QA reviews and inspections. This position conducts comprehensive testing and risk-based assessments of the testing objects. He/She uses source documentation as input and contributes to the planning and implementation of testing activities. This position leads testing components of large and complex projects, assigns tasks, provides direction to resources, and reports progress to project stakeholders. He/She creates and selects tools and methodologies for review and approval by management. Responsibilities Conducts quality assessment (QA) development processes. Develops test solutions. Provides expertise in testing across the QA organization. Develops and implements new practices and testing standards. Contributes to project design. Qualifications Bachelor's Degree or International equivalent Bachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics or related field - Preferred Experience with both web and client/server based testing Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page. Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. Fiche de poste : Finance Collector - Pune (GERA) Flexible/rotational shifts (5 days’ working) Summary: Collections Specialists (Grade 9) will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed, and necessary action taken to resolve accordingly. In carrying out these duties this individual will draw on his/her previous AR & Billing experience. The specialist must comply with the established UPS policies and procedures. Job duties and responsibilities: Ø Identifies and resolves basic and routine issues impacting payment collections Ø Overcomes customer objections concerning payments and assists them in understanding their account terms Ø Utilizes payment options and negotiates payment arrangements Ø Follows prescribed escalation procedures Ø Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs Ø Submits recommendations to write-off account balances Ø Monitors and maintains assigned queue of customer accounts Ø Keeping and improving customer relations Ø Prepare & publish reports to senior management as required Ø Carry out exceptional coordination with various departments to ensure great customer experience Knowledge and Skills: Ø Strong verbal and written communication skills (REQUIRED) , with the ability to effectively and professionally present information and respond to questions Ø Excellent analytical and problem resolution skills Ø Desire to work in a position requiring extensive phone and email communication Ø Ability to work in a highly measured, fast-paced, production environment Ø Working knowledge of MS Office and databases Ø Bachelor’s degree Ø Prior inbound/outbound calling experience - Preferred Ø Accounts Receivable, Collections, Billing knowledge – REQUIRED . Ø Comfortable to work in any shift timings as per process requirements Type de contrat: en CDI Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: He / She provides support to external and internal customers to ensure customer expectations are met and exceeded. Person should have a proven track record of being co-operative, approachable, conscientious, enthusiastic, competent, flexible, able to work independently, a team player. Should be willing to work extend hours whenever the process requires. Skills Required: Strong in depth Manual Billing and Incentives knowledge. Excellent written and verbal communication skills To work on own initiative as well as part of a team Able to prioritize workloads Attention to detail Ability to work to deadlines Must be customer focused Knowledge of MS Office Job Duties and Responsibilities: Communicate with AFC Contacts, WWF team, Countries, F&A teams and Account Executives Identify training areas and coordinate with the Supervisor for the necessary trainings To comply with UPS policies, Data security, and SOX compliance related policies Monitor workflow to plan work schedule as per the SLA requirement and the volume. Conduct Monthly Product Knowledge test for the entire team. Follow up with Countries to get the resolution. Ad hoc billing requests from Countries. Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement. . Europe Import billing knowledge required. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Team Name: Brexit Co-Ordinator Shift –Mid Shift/Flexible Grade - 8 Job Summary The Co-Ordinator will be responsible for executing daily, weekly, and monthly tasks within agreed deadlines. This position requires a thorough understanding of billing processes and coordination with the offshore team to ensure timely completion of all tasks within the Pune team’s scope. The role involves handling UK/IE inbound calls related to billing queries, addressing CEC/IOLB queries, providing customer care services, processing adjustments, validating entries in the system, and offering inputs to improve overall process deliverables. The Co-Ordinator must work collaboratively within the team, demonstrate strong communication skills, and maintain accuracy and efficiency in all responsibilities. Key Accountabilities Handle UK/IE inbound calls related to billing queries and provide exceptional customer care service. Perform discount calculations and ensure accuracy in billing processes. Utilize CEC Salesforce application for managing customer interactions and billing activities. Conduct audits of billing and various reports to ensure compliance and accuracy. Research customers’ shipping information to identify root causes of discrepancies. Apply problem-solving and analytical skills to determine appropriate corrective actions. Prepare detailed emails for documentation and communication purposes. Use various software packages to process invoice adjustments accurately. Proactively follow up with internal and external customers to prevent future discrepancies. Process corrections timely and accurately using established methods. Meet minimum acceptable requirements for both quantity and quality consistently. Provide customer-specific information and support as needed. Calculate and process large and complex adjustments with thorough reasoning and research. Europe Billing experience preferred. Skills Necessary Excellent verbal and written communication skills for handling calls and drafting detailed emails. Ability to manage inbound calls and provide high-quality customer care. Analytical & Problem-solving skills. Must possess advanced reasoning and research skills. Decision making skills. Excellent typing speed for data entry. Must be customer focused. Need to comprehend and cater to respective email requests accordingly. Eye for detail and must meet stiff deadlines. Self-driven. Strong customer orientation to understand customer services issues. Knowledge of MS Office. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Analyzes business systems, processes, and related data to determine how solutions can be engineered to provided new or improved business capabilities and/or processes. Acts as a member of a product team responsible for the translation of business terms and processes into technical requirements, specifications, and/or acceptance criteria. Function as a proxy product owner and subject matter expert for their various business domains. Core competencies included requirements engineering, requirements elicitation, processes modeling, and workshop facilitation. Prepares communications and makes presentations on system enhancements and/or alternatives. Provides specific functional expertise that is theoretical and conceptual in nature. This expertise is typically acquired through a combination of university education and experience within a field. May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise. Particularly at higher levels, sophisticated subject matter expertise is a requirement for success. Applies conceptual knowledge of theories, practices, and/or procedures within a job discipline. Performs routine assignments, typically under direct guidance from senior colleagues or as defined in established procedures or practices. Identifies problems in standard work processes and seeks guidance to resolve them when they are unfamiliar. Impacts the quality of own work. Often the entry level to a professional career progression that typically requires a formal university degree. Roles in this level may be held by individuals who have gained knowledge through extensive UPS experience with or without a degree Strategy Development and Implementation Acquires knowledge of financial and market principles considered in the development of a business strategy. Listens to conversations to learn about the business strategy and business goals. Develops a broad understanding of ROI (return on investment) principles. Stakeholder Engagement Identifies and manages key business partner relationships, listens to and understands their needs and expectations, maintains open two-way communication and delivers value to business partner. Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results. Develops trust and influence among key business partners. Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed. Process Improvement Identifies areas where efficiency and process improvement are needed within own work area. Applies new ideas or approaches to own work to enhance outputs. Uses established tools and techniques to track progress related to implementing process improvements. Technical Communication/Presentation Seeks relevant information to ensure own understanding of complex information. Assists team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages). Develops an understanding of the different audience groups in the business unit/function that receive technical communications and how they differ from each other. Building a Business Case Recognizes presenting business issues impacting own work. Gathers data/information on potential ideas and solutions to address the business need. Documents components of the business case for change at the direction of more senior colleagues. Project Management Reviews overarching project timeline and develops a schedule of tasks to achieve project milestones. Works with more experienced team members to identify resources required to support a project Keeps relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page. Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. Fiche De Poste This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills. Type De Contrat en CDI Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page. Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. Fiche De Poste F&A Senior Officer Job Description We’re looking for a proactive professional to handle customer invoice disputes, validate billing data using tools like DWH and Excel (Power Query), and process adjustments via PAT and RADIUM applications for reseller & Billing center customers. The role involves collaborating with resellers, generating reports, and supporting continuous improvement. Strong communication, problem-solving, and Microsoft Office skills are key. Job Grade: 09 Shift Timings: 6 PM to 3 AM IST Key Responsibilities Manage and resolve customer invoice disputes received via Salesforce, email, and the Customer Resolution Portal, following documented DLPs/SOWs Validate and verify billing, tracking, and invoice data using tools such as DWH, DBT, DIR, and Microsoft Access Clean and transform data in Excel using advanced functions, including Power Query Review and approve billing adjustments submitted through the PAT and RADIUM tools Collaborate with resellers (e.g., UNISHIPPER, WWEX, INEXPRESS) to resolve dispute cases efficiently Perform additional tasks assigned by management, ensuring flexibility and responsiveness Generate and maintain daily, weekly, and monthly reports to support process visibility and continuous improvement Skill Requirements Strong communication skills Excellent interpersonal and problem-solving abilities Self-motivated with a proactive approach Proficient in Microsoft Office tools Ability to perform effectively under pressure Type De Contrat en CDI Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description F&A Senior Officer Job Description We’re looking for a proactive professional to handle customer invoice disputes, validate billing data using tools like DWH and Excel (Power Query), and process adjustments via PAT and RADIUM applications for reseller & Billing center customers. The role involves collaborating with resellers, generating reports, and supporting continuous improvement. Strong communication, problem-solving, and Microsoft Office skills are key. Job Grade: 09 Shift Timings: 6 PM to 3 AM IST Key Responsibilities Manage and resolve customer invoice disputes received via Salesforce, email, and the Customer Resolution Portal, following documented DLPs/SOWs Validate and verify billing, tracking, and invoice data using tools such as DWH, DBT, DIR, and Microsoft Access Clean and transform data in Excel using advanced functions, including Power Query Review and approve billing adjustments submitted through the PAT and RADIUM tools Collaborate with resellers (e.g., UNISHIPPER, WWEX, INEXPRESS) to resolve dispute cases efficiently Perform additional tasks assigned by management, ensuring flexibility and responsiveness Generate and maintain daily, weekly, and monthly reports to support process visibility and continuous improvement Skill Requirements Strong communication skills Excellent interpersonal and problem-solving abilities Self-motivated with a proactive approach Proficient in Microsoft Office tools Ability to perform effectively under pressure Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description F&A Senior Officer Job Description We’re looking for a proactive professional to handle customer invoice disputes, validate billing data using tools like DWH and Excel (Power Query), and process adjustments via PAT and RADIUM applications for reseller & Billing center customers. The role involves collaborating with resellers, generating reports, and supporting continuous improvement. Strong communication, problem-solving, and Microsoft Office skills are key. Job Grade: 09 Shift Timings: 6 PM to 3 AM IST Key Responsibilities Manage and resolve customer invoice disputes received via Salesforce, email, and the Customer Resolution Portal, following documented DLPs/SOWs Validate and verify billing, tracking, and invoice data using tools such as DWH, DBT, DIR, and Microsoft Access Clean and transform data in Excel using advanced functions, including Power Query Review and approve billing adjustments submitted through the PAT and RADIUM tools Collaborate with resellers (e.g., UNISHIPPER, WWEX, INEXPRESS) to resolve dispute cases efficiently Perform additional tasks assigned by management, ensuring flexibility and responsiveness Generate and maintain daily, weekly, and monthly reports to support process visibility and continuous improvement Skill Requirements Strong communication skills Excellent interpersonal and problem-solving abilities Self-motivated with a proactive approach Proficient in Microsoft Office tools Ability to perform effectively under pressure Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Team Name: Brexit Co-Ordinator Shift –Mid Shift/Flexible Grade - 8 Job Summary The Co-Ordinator will be responsible for executing daily, weekly, and monthly tasks within agreed deadlines. This position requires a thorough understanding of billing processes and coordination with the offshore team to ensure timely completion of all tasks within the Pune team’s scope. The role involves handling UK/IE inbound calls related to billing queries, addressing CEC/IOLB queries, providing customer care services, processing adjustments, validating entries in the system, and offering inputs to improve overall process deliverables. The Co-Ordinator must work collaboratively within the team, demonstrate strong communication skills, and maintain accuracy and efficiency in all responsibilities. Key Accountabilities Handle UK/IE inbound calls related to billing queries and provide exceptional customer care service. Perform discount calculations and ensure accuracy in billing processes. Utilize CEC Salesforce application for managing customer interactions and billing activities. Conduct audits of billing and various reports to ensure compliance and accuracy. Research customers’ shipping information to identify root causes of discrepancies. Apply problem-solving and analytical skills to determine appropriate corrective actions. Prepare detailed emails for documentation and communication purposes. Use various software packages to process invoice adjustments accurately. Proactively follow up with internal and external customers to prevent future discrepancies. Process corrections timely and accurately using established methods. Meet minimum acceptable requirements for both quantity and quality consistently. Provide customer-specific information and support as needed. Calculate and process large and complex adjustments with thorough reasoning and research. Europe Billing experience preferred. Skills Necessary Excellent verbal and written communication skills for handling calls and drafting detailed emails. Ability to manage inbound calls and provide high-quality customer care. Analytical & Problem-solving skills. Must possess advanced reasoning and research skills. Decision making skills. Excellent typing speed for data entry. Must be customer focused. Need to comprehend and cater to respective email requests accordingly. Eye for detail and must meet stiff deadlines. Self-driven. Strong customer orientation to understand customer services issues. Knowledge of MS Office. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page. Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. Fiche De Poste He / She provides support to external and internal customers to ensure customer expectations are met and exceeded. Person should have a proven track record of being co-operative, approachable, conscientious, enthusiastic, competent, flexible, able to work independently, a team player. Should be willing to work extend hours whenever the process requires. Skills Required Strong in depth Manual Billing and Incentives knowledge. Excellent written and verbal communication skills To work on own initiative as well as part of a team Able to prioritize workloads Attention to detail Ability to work to deadlines Must be customer focused Knowledge of MS Office Job Duties And Responsibilities Communicate with AFC Contacts, WWF team, Countries, F&A teams and Account Executives Identify training areas and coordinate with the Supervisor for the necessary trainings To comply with UPS policies, Data security, and SOX compliance related policies Monitor workflow to plan work schedule as per the SLA requirement and the volume. Conduct Monthly Product Knowledge test for the entire team. Follow up with Countries to get the resolution. Ad hoc billing requests from Countries. Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement. Europe Import billing knowledge required. Type De Contrat en CDI Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description He / She provides support to external and internal customers to ensure customer expectations are met and exceeded. Person should have a proven track record of being co-operative, approachable, conscientious, enthusiastic, competent, flexible, able to work independently, a team player. Should be willing to work extend hours whenever the process requires. Skills Required Strong in depth Manual Billing and Incentives knowledge. Excellent written and verbal communication skills To work on own initiative as well as part of a team Able to prioritize workloads Attention to detail Ability to work to deadlines Must be customer focused Knowledge of MS Office Job Duties And Responsibilities Communicate with AFC Contacts, WWF team, Countries, F&A teams and Account Executives Identify training areas and coordinate with the Supervisor for the necessary trainings To comply with UPS policies, Data security, and SOX compliance related policies Monitor workflow to plan work schedule as per the SLA requirement and the volume. Conduct Monthly Product Knowledge test for the entire team. Follow up with Countries to get the resolution. Ad hoc billing requests from Countries. Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement. Europe Import billing knowledge required. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description He / She provides support to external and internal customers to ensure customer expectations are met and exceeded. Person should have a proven track record of being co-operative, approachable, conscientious, enthusiastic, competent, flexible, able to work independently, a team player. Should be willing to work extend hours whenever the process requires. Skills Required Strong in depth Manual Billing and Incentives knowledge. Excellent written and verbal communication skills To work on own initiative as well as part of a team Able to prioritize workloads Attention to detail Ability to work to deadlines Must be customer focused Knowledge of MS Office Job Duties And Responsibilities Communicate with AFC Contacts, WWF team, Countries, F&A teams and Account Executives Identify training areas and coordinate with the Supervisor for the necessary trainings To comply with UPS policies, Data security, and SOX compliance related policies Monitor workflow to plan work schedule as per the SLA requirement and the volume. Conduct Monthly Product Knowledge test for the entire team. Follow up with Countries to get the resolution. Ad hoc billing requests from Countries. Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement. Europe Import billing knowledge required. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Team Name: Brexit Co-Ordinator Shift –Mid Shift/Flexible Grade - 8 Job Summary The Co-Ordinator will be responsible for executing daily, weekly, and monthly tasks within agreed deadlines. This position requires a thorough understanding of billing processes and coordination with the offshore team to ensure timely completion of all tasks within the Pune team’s scope. The role involves handling UK/IE inbound calls related to billing queries, addressing CEC/IOLB queries, providing customer care services, processing adjustments, validating entries in the system, and offering inputs to improve overall process deliverables. The Co-Ordinator must work collaboratively within the team, demonstrate strong communication skills, and maintain accuracy and efficiency in all responsibilities. Key Accountabilities Handle UK/IE inbound calls related to billing queries and provide exceptional customer care service. Perform discount calculations and ensure accuracy in billing processes. Utilize CEC Salesforce application for managing customer interactions and billing activities. Conduct audits of billing and various reports to ensure compliance and accuracy. Research customers’ shipping information to identify root causes of discrepancies. Apply problem-solving and analytical skills to determine appropriate corrective actions. Prepare detailed emails for documentation and communication purposes. Use various software packages to process invoice adjustments accurately. Proactively follow up with internal and external customers to prevent future discrepancies. Process corrections timely and accurately using established methods. Meet minimum acceptable requirements for both quantity and quality consistently. Provide customer-specific information and support as needed. Calculate and process large and complex adjustments with thorough reasoning and research. Europe Billing experience preferred. Skills Necessary Excellent verbal and written communication skills for handling calls and drafting detailed emails. Ability to manage inbound calls and provide high-quality customer care. Analytical & Problem-solving skills. Must possess advanced reasoning and research skills. Decision making skills. Excellent typing speed for data entry. Must be customer focused. Need to comprehend and cater to respective email requests accordingly. Eye for detail and must meet stiff deadlines. Self-driven. Strong customer orientation to understand customer services issues. Knowledge of MS Office. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.