Co-Ordinator

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Job Description:

Team Name: Brexit

Co-Ordinator

Shift –Mid Shift/Flexible

Grade - 8

Job Summary

The Co-Ordinator will be responsible for executing daily, weekly, and monthly tasks within agreed deadlines. This position requires a thorough understanding of billing processes and coordination with the offshore team to ensure timely completion of all tasks within the Pune team’s scope. The role involves handling UK/IE inbound calls related to billing queries, addressing CEC/IOLB queries, providing customer care services, processing adjustments, validating entries in the system, and offering inputs to improve overall process deliverables. The Co-Ordinator must work collaboratively within the team, demonstrate strong communication skills, and maintain accuracy and efficiency in all responsibilities.

Key Accountabilities

• Handle UK/IE inbound calls related to billing queries and provide exceptional customer care service.
• Perform discount calculations and ensure accuracy in billing processes.
• Utilize CEC Salesforce application for managing customer interactions and billing activities.
• Conduct audits of billing and various reports to ensure compliance and accuracy.
• Research customers’ shipping information to identify root causes of discrepancies.
• Apply problem-solving and analytical skills to determine appropriate corrective actions.
• Prepare detailed emails for documentation and communication purposes.
• Use various software packages to process invoice adjustments accurately.
• Proactively follow up with internal and external customers to prevent future discrepancies.
• Process corrections timely and accurately using established methods.
• Meet minimum acceptable requirements for both quantity and quality consistently.
• Provide customer-specific information and support as needed.
• Calculate and process large and complex adjustments with thorough reasoning and research.
• Europe Billing experience preferred.

Skills Necessary

• Excellent verbal and written communication skills for handling calls and drafting detailed emails.
• Ability to manage inbound calls and provide high-quality customer care.
• Analytical & Problem-solving skills.
• Must possess advanced reasoning and research skills.
• Decision making skills.
• Excellent typing speed for data entry.
• Must be customer focused.
• Need to comprehend and cater to respective email requests accordingly.
• Eye for detail and must meet stiff deadlines.
• Self-driven.
• Strong customer orientation to understand customer services issues.
• Knowledge of MS Office.

Employee Type:

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