47 Sla Adherence Jobs

Troubleshoot all Level 1/2/3 customer calls, focusing on effective issue resolution. Prioritize customer satisfaction and manage case backlog efficiently. Document all customer interactions in the CRM system. Escalate complex issues to Sr. TAC/TL as needed for resolution. Regularly update technical and product knowledge. Contribute to the knowledge base by creating KCS articles for valid solutions. Adhere to SLAs and client quality requirements. Update SRs and DBR module daily; review SRs at shift start. Follow up on Observation Sheet SRs weekly. Participate in team meetings, SSQA sessions, and product training. Take full ownership of SR handling and avoid issue deflection. Maintain and supp...

Handles first level calls/cases from Enterprise customers. Case ownership, documentation and management Customer Management, Setting right expectation, Situation handling. Driving case progression as per the SLA Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates Backlog Management and meet the expectation set with customers. Work on pending cases(backlogs) and drive towards closure Periodic follow up as per SLA defined by the client. Process, Queue Adherence and SLA awareness Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.) Knowledge Base Article Creation when th...

Contact Centre Manager to lead outsourced partner ops across call center & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams Required Candidate profile 812 yrs experience in contact center/customer service ops with proven expertise in outsourced/vendor management, billing governance & social media support. Skilled in customer experience & escalation handling.

As an SAP S/4 HANA Functional Consultant specializing in SAP EWM (Extended Warehouse Management), you will play a crucial role in configuring various areas of EWM to optimize warehouse operations. Your responsibilities will include: - Configuring Warehouse Org. Structure, Inbound process, outbound process - Implementing process oriented storage control & layout oriented storage control - Overseeing Replenishment & Physical Inventory process - Managing Serial Number and Batch management - Designing RF (ITS) screens, wave/2-step picking, Packaging, ATP - Handling Shipments and delivery processing including output configuration - Managing Transportation Unit Management, Idoc, Interface, Queue m...

Role Overview: You will leverage your 6 years of hands-on experience to deliver services and solutions to Enterprise customers, focusing on diagnosing and resolving complex technical issues in MPLS, SDWAN, and Security domains. As the main conduit between customers and various teams, you will play a crucial role in issue resolution and ensuring smooth operations on a day-to-day basis. Your responsibilities will include instructing professional or technical staff, reviewing their work quality, acting as the technical escalation point for SD-WAN-related issues, and driving end-to-end assurance of SD-WAN services. Key Responsibilities: - Act as the technical escalation point for all SD-WAN-rela...

NEC Software Solutions (India) is a part of the global NEC Corporation brand, with over 30 years of experience providing end-to-end IT services worldwide. With a team of more than 1300 talented professionals, we specialize in delivering high-quality software products across various industries such as publishing, media, financial services, retail, healthcare, and technology. As a leader in the integration of IT and network technologies, NEC Corporation aims to create a safer society through innovative solutions that promote safety, security, fairness, and equality. With a commitment to orchestrating a brighter world, NEC enables businesses and communities to adapt to rapid changes while foste...

Urban Company is a technology platform that offers customers a variety of services at home. Customers use the platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. The company promises customers a high-quality, standardized, and reliable service experience. To fulfill this promise, Urban Company works closely with hand-picked service partners, providing them with technology, training, products, tools, financing, insurance, and brand support to help them succeed and deliver exceptional service. Urban Company, previously known as...

As a client query manager, you will be responsible for managing end-to-end client queries and ensuring timely resolution. Your key tasks will include responding to client emails within defined timelines, adhering to SLAs, and complying with the defined process and client expectations. You will also be expected to assist in solving challenging client requests or issues, provide suggestions for improvement, and escalate issues as per the escalation matrix. Experience with Freshdesk Ticketing tool is required for this role. In addition to email communication, you will handle inbound and outbound client calls as needed to provide support and ensure a satisfactory resolution for the clients.,

Job Description: We are looking for a motivated Helpdesk Agent fluent in Dutch and English to join our support team. The role involves providing first-line technical and customer support to users, ensuring timely resolution of issues, and maintaining high service standards. Key Responsibilities: Handle customer queries via phone, email, or chat in Dutch & English. Provide first-level technical troubleshooting and escalate complex issues. Record and track issues in the ticketing system. Ensure SLA adherence and customer satisfaction. Collaborate with internal teams for issue resolution. Requirements: Fluency in Dutch and English (written & spoken). Experience in customer support / helpdesk / ...

As an intern at Connect and Heal, you will be responsible for handling customer queries and managing customer coordination with a customer-centric attitude. Your day-to-day activities will involve managing data, generating MIS reports, and ensuring exceptional customer service to guarantee customer satisfaction. Additionally, you will play a key role in helping to build and enhance customer service processes while adhering to the set standards of TAT (turnaround time) and SLA (service level agreement). It is crucial that you demonstrate customer empathy during all interactions to maintain high levels of customer satisfaction. About the Company: Connect and Heal is a prominent healthcare serv...

We are seeking an experienced Customer Service Executive with 46 years of BPO industry expertise to handle customer interactions across multiple channels, including chat, email, semi-voice, non-voice, and blended processes. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-first mindset to deliver exceptional support and resolution to clients. Key Responsibilities: Manage customer queries and support requests via chat, email, calls (semi-voice), and blended processes. Deliver prompt, accurate, and professional responses ensuring first-contact resolution and customer satisfaction. Handle non-voice and back-office support tasks , including ...

As a Sales Growth & Client Acquisition Specialist, your primary responsibility will be to identify and execute sales growth opportunities at a local/area level, driving channel expansion and acquiring new accounts. You will be tasked with segmenting the market, approaching potential direct clients, and generating business through customized loan offerings that satisfy client requirements while also ensuring profitable margins for the business. Building strong relationships within the DSA network and influencing outcomes will be essential to achieving sales targets. Moreover, you will be expected to increase sales volumes of Small Ticket Secured lending, manage channel databases effectively, ...

As an experienced Managing Director at Eurofins IT Global Capability Centre (GCC) in India, you will play a crucial role in leading and transforming the IT Delivery Centre. Your responsibilities will include reimagining service delivery, developing transversal technology capabilities, fostering innovation, and aligning IT with broader business objectives. Your key responsibilities will involve defining the GCC's strategic value proposition, leading transformation efforts across people, processes, technology, and culture. You will act as the primary liaison between the GCC and global business and technology stakeholders, building strategic partnerships to ensure measurable business impact. Ad...

You will be responsible for overseeing various aspects related to IT Security, IT Infrastructure, IT Audit and Compliance, as well as IT Operations and Support in the company. Your primary tasks will involve evaluating the IT Infrastructure, collaborating with different departments to assess risks related to Data, Information Security, and Cyber Security, and implementing appropriate software and hardware solutions to mitigate these risks effectively. Additionally, you will need to develop and enhance the IT Infrastructure Roadmap and Solutions, implement Disaster Recovery plans to ensure Business Continuity, and manage the successful execution of large-scale IT projects. Working closely wit...

Summary: The Salesforce Support Specialist is responsible for performing general declarative Salesforce administrative duties, assisting with the ongoing maintenance and development of the Salesforce instance, helping to deliver high-quality enhancements, and providing 1st tier support for the organization. A Salesforce Admin provides day-to-day support, administration of Salesforce, maintain data cleanliness, and will generate/analyze simple to complex reports. Responsibilities: Lead on-site Salesforce support operations and ensure SLA adherence. Act as SPOC for coordination with Salesforce and peripheral systems. Drive faster issue resolution through cross-team collaboration. Understand ar...

Role & responsibilities 1. Lead the daily operations of the EMS call centre, ensuring SLA compliance, high answer-level benchmarks, and zero escalations. 2. Utilize ERP/CRM systems to track calls, generate real-time reports, and ensure operational transparency. 3. Monitor and analyze KPIs of agents through dashboards, ensuring alignment with productivity and quality standards. 4. Implement analytics-driven forecasting for rosters, staffing, and workload management. 5. Drive improvements in call quality, CSAT scores, and response times using data insights. 6. Mentor and motivate the call centre team through continuous performance feedback and skill-building initiatives. 7. Provide management ...

As a Client Success Executive at VMax Wellness, you will play a crucial role in ensuring the satisfaction and retention of our clients. Your responsibilities will include building strong relationships with clients, handling and resolving escalated issues promptly, identifying opportunities for improvement, and ensuring high standards of service delivery through SLA adherence. Your ability to communicate effectively, listen actively, and collaborate with internal teams will be key in supporting our clients" needs and promoting their overall well-being. You will be working full-time onsite at our Coimbatore office, where you will be focused on enhancing client satisfaction rates, improving esc...

As a Porter team member, your role involves creating impactful journeys and contributing to a vision of moving a billion dreams one delivery at a time. You will be part of a dynamic environment that empowers businesses to optimize their operations and achieve unprecedented growth in their core functions. Join us in revolutionizing last-mile logistics and reshaping the transportation industry. Porter stands out in the industry as the fastest-growing leader in last-mile logistics, operating across India and internationally in multiple cities. With a fleet size exceeding 750k driver partners and serving 15 million customers, Porter is a key player in the sector. Our cutting-edge technology plat...

NTT DATA is seeking a SAP FLM to join the team in Bengaluru, Karnataka, India. As a part of the team, you will be responsible for managing the SS FLM group, ensuring timely and accurate customer deliveries. Your role will involve reviewing support execution & reporting on various accounts, providing necessary direction and guidance, and ensuring operational excellence within the team. You will be the escalation point of contact for respective Account DMs and will be responsible for continuous improvements and overall delivery excellence. People management will be a key aspect of your role, including coordination with GRM/VMG/TA for timely fulfilments, resource allocations, workload assignmen...

NTT DATA is looking for a SAP FLM to join their team in Bengaluru, Karnataka, India. As part of the team, you will play a crucial role in project delivery by managing the SS FLM group to ensure timely and accurate customer deliveries. Your responsibilities will include reviewing support execution and reporting on various accounts, providing necessary direction and guidance, and making critical business decisions to meet customer expectations. You will also serve as the escalation point of contact for respective Account DMs and be responsible for continuous improvements and overall delivery excellence. In addition to project delivery, you will be involved in people management by coordinating ...

Act as the Single Point of Contact (SPOC) for users seeking support with IT services under scope Acknowledge and log incoming tickets accurately through the ticketing system Classify and prioritize tickets based on severity and business impact Allocate appropriate category and sub-category for each ticket to ensure accurate routing Provide initial diagnosis and attempt resolution for standard issues Escalate unresolved or critical incidents to appropriate support teams as per escalation matrix Monitor ticket queues and follow up to ensure timely resolution within SLA Maintain clear documentation of ticket status, actions taken, and resolution details

At TELUS Digital, you will play a crucial role in enabling customer experience innovation by fostering spirited teamwork, embracing agile thinking, and embodying a caring culture that prioritizes customers. As the global arm of TELUS Corporation, a leading telecommunications service provider in Canada, we specialize in delivering contact center and business process outsourcing solutions to major corporations across various sectors such as consumer electronics, finance, telecommunications, and utilities. With our extensive global call center capabilities, we offer secure infrastructure, competitive pricing, skilled resources, and exceptional customer service, all supported by TELUS, our multi...

As a Sales Growth & Client Acquisition professional, you will be responsible for identifying and executing sales growth opportunities at a local/area level. Your role will involve driving channel expansion and acquiring new accounts to meet sales targets. Segmenting the market and approaching potential direct clients will be crucial in generating business through customized loan offerings that align with client requirements and ensure profitable margins. Building strong relationships within the DSA network and influencing outcomes will contribute to augmenting sales volumes, particularly in Small Ticket Secured lending. You will strategically tap into channel databases to maintain a healthy ...

As a Regional Logistics Manager, you will be responsible for overseeing end-to-end operations across key regions with a focus on bold execution and strategic vision. In this role, you will have the opportunity to deep dive into activities and drive operations based on systematic processes, enabling you to upgrade your skills and grow at a faster pace within our fast-growing company. Your primary responsibilities will include leading and managing logistics operations across multiple cities/states, driving cost-effective transportation, warehousing, and distribution strategies, ensuring SLA adherence, operational excellence, and KPI delivery. Additionally, you will oversee team performance, pr...

As a dynamic and detail-oriented Program Manager, you will lead our Worker Tracking Services team within the Contingent Workforce Program. Your role will be crucial in overseeing seamless onboarding and offboarding processes, managing ServiceNow (SNOW) tickets, and upholding operational excellence through SLA adherence and performance reporting. Your key responsibilities will include end-to-end worker lifecycle management, supervision of onboarding and offboarding workflows to ensure compliance and accuracy, monitoring and management of SNOW ticket queues for timely resolution within SLA, as well as mentoring a team of 10 members. You will play a vital role in ensuring all actions and proces...