86 Sla Adherence Jobs

As a seasoned recruitment leader, your role will involve driving scalable and client-centric talent delivery across India. This position requires a combination of strategic leadership, operational excellence, and client partnership to facilitate business growth. **Key Responsibilities:** - Design and lead delivery frameworks that are aligned with business goals - Manage full-cycle recruitment for IT, non-IT, and niche roles - Mentor and scale high-performing recruitment teams - Ensure client satisfaction, SLA adherence, and drive strategic account growth - Standardize workflows, optimize metrics, and implement automation - Utilize ATS/CRM platforms and analytics for data-driven decision-maki...

We are looking for a Customer Support Executive who is proactive, detail-oriented, and committed to delivering a friction-free client experience every single day. You will play a key role in managing client queries, ensuring timely ticket resolution, preventing repeat issues, and maintaining high service standards across the workspace. This role demands strong ownership, customer empathy, and the ability to coordinate with internal teams and vendors to ensure smooth daily operations with minimal escalations. Key Responsibilities Act as the primary point of contact for clients post-handover, ensuring a professional, prompt, and solution-driven service experience. Manage and track all client r...

We are looking for a Community Manager who is proactive, detail-oriented, and committed to delivering a friction-free client experience every single day. You will play a key role in managing client queries, ensuring timely ticket resolution, preventing repeat issues, and maintaining high service standards across the workspace. This role demands strong ownership, customer empathy, and the ability to coordinate with internal teams and vendors to ensure smooth daily operations with minimal escalations. Key Responsibilities Act as the primary point of contact for clients post-handover, ensuring a professional, prompt, and solution-driven service experience. Manage and track all client requests, ...

Responsibilities: Lead and manage end-to-end operations within the US Healthcare process to achieve business objectives. Oversee daily team performance and ensure compliance with SLAs, quality, and productivity standards. Drive process improvement initiatives to enhance operational efficiency and client satisfaction. Manage and mentor team leaders and associates to build high-performing teams. Collaborate with clients and internal stakeholders to identify opportunities for growth and optimization. Ensure adherence to compliance, data security, and organizational policies. Provide strategic inputs, analyze key metrics, and present performance reports to senior management. Experience: Proven e...

Responsibilities: Lead and manage end-to-end operations within the US Healthcare process to achieve business objectives. Oversee daily team performance and ensure compliance with SLAs, quality, and productivity standards. Drive process improvement initiatives to enhance operational efficiency and client satisfaction. Manage and mentor team leaders and associates to build high-performing teams. Collaborate with clients and internal stakeholders to identify opportunities for growth and optimization. Ensure adherence to compliance, data security, and organizational policies. Provide strategic inputs, analyze key metrics, and present performance reports to senior management. Experience: Proven e...

Responsibilities: Lead and manage end-to-end operations within the US Healthcare process to achieve business objectives. Oversee daily team performance and ensure compliance with SLAs, quality, and productivity standards. Drive process improvement initiatives to enhance operational efficiency and client satisfaction. Manage and mentor team leaders and associates to build high-performing teams. Collaborate with clients and internal stakeholders to identify opportunities for growth and optimization. Ensure adherence to compliance, data security, and organizational policies. Provide strategic inputs, analyze key metrics, and present performance reports to senior management. Experience: Proven e...

Responsibilities: Lead and manage end-to-end operations within the US Healthcare process to achieve business objectives. Oversee daily team performance and ensure compliance with SLAs, quality, and productivity standards. Drive process improvement initiatives to enhance operational efficiency and client satisfaction. Manage and mentor team leaders and associates to build high-performing teams. Collaborate with clients and internal stakeholders to identify opportunities for growth and optimization. Ensure adherence to compliance, data security, and organizational policies. Provide strategic inputs, analyze key metrics, and present performance reports to senior management. Experience: Proven e...

As a Project Manager, your primary role will involve direct and managing business operations of all IT Service Management (ITSM) projects from initiation to closure. Your responsibilities will include: - Reviewing and advising on project budget proposals and providing necessary assistance to the account management team. - Tracking and monitoring all project milestones and deliverables, and reporting them to the client accordingly. - Identifying and managing project dependencies and critical paths. - Accepting and assessing status reports, change requests, and requirements documentation to ensure smooth project progression. - Conducting project postmortems and creating a recommendations repor...

Job Title: Customer Support Executive Location: ZingHR India Office Pune Work Mode: Work from Office Experience: 4 to 8 Years About ZingHR ZingHR is a leading HR Tech and SaaS-based organization, transforming the way enterprises manage their people and processes. We are looking for experienced professionals to join our Customer Success Operations (CS Ops) team in Pune. The ideal candidate will bring hands-on experience in HR transformation, change management, HCM implementation, customer success, or HR consulting and will play a crucial role in ensuring customer satisfaction and operational excellence. Key Responsibilities Serve as the techno-functional point of contact for clients within th...

We are looking for a Head of Operations to work closely with the Co-Founder (COO) and take ownership of the end-to-end operational excellence of Olsen Spaces. This role requires someone who understands the co-working / managed workspace business model , has hands-on experience with centre launches , and can act as the founders strategic execution partner. This is a high-ownership, on-ground leadership role — not a back-office or coordination job. You will oversee design-to-handover execution for new centres, run operations across existing workspaces, and build processes that scale. You will operate like the second brain and operations lead to the founder. Key Responsibilities End-to-End Laun...

We are looking for a Client Experience Executive who is proactive, detail-oriented, and committed to delivering a friction-free client experience every single day. You will play a key role in managing client queries, ensuring timely ticket resolution, preventing repeat issues, and maintaining high service standards across the workspace. This role demands strong ownership, customer empathy, and the ability to coordinate with internal teams and vendors to ensure smooth daily operations with minimal escalations. Key Responsibilities Act as the primary point of contact for clients post-handover, ensuring a professional, prompt, and solution-driven service experience. Manage and track all client ...

As a client success leader at LogiNext, your role will involve resolving technical issues across the SaaS product suite to ensure the best service and support for our clients. You will collaborate with various teams to maintain SLAs and provide effective solutions. **Responsibilities:** - Troubleshoot application and software issues to identify root causes - Adhere to defined SLAs to deliver top-notch services to clients - Offer minor enhancements, production support, and technical assistance to enterprise clients - Monitor production alerts and escalate any system anomalies - Maintain ticketing tool compliance and report metrics daily - Work with the engineering team to uphold scalable and ...

As a member of the general accounting process in NEC Global Shared Service Centre (GSSC) for all country units, your role involves the following key responsibilities: - Must have proven experience in RTR process in a shared service environment, managing a team of executives ranging from entry to experienced individuals - Strong attention to detail, organized, and results-oriented - Good working knowledge of Finance processes - Excellent verbal and written communication skills - Exposure to SAP Finance & relevant modules - RTR process re-engineering and project management skills - Good working knowledge of Microsoft Office Your tasks will include: - Book closing, reporting, Intercompany recon...

Role Overview: The Operations Manager will lead and manage field operations for last-mile delivery agents responsible for the secure, timely delivery of government certificates and documents to citizens under the Telangana Doorstep Delivery (MeeSeva G2C) initiative. The role demands end-to-end operational ownership including recruitment, training, deployment, performance optimization, and SLA adherence while driving citizen satisfaction and service adoption across Greater Hyderabad and surrounding districts. Key Responsibilities 1. Workforce & Field Operations Management Manage the full life cycle of field delivery executives recruitment, onboarding, training, attendance, scheduling, perform...

Description Job Description : Role Responsibilities Analysing and providing BAU LO support for in scope applications and being accountable for the same. Service level agreement (SLA) adherences to incidents/requests/problem tickets. Coordinate with IAG business or lead for DR testing, Infrastracture/Software upgrade/patching in in-scopre environments, applications daily health check and remediation activities. Work on small compulsory changes impact analysis, coding, business verifications, promoting to prod and non-production environments. Work closely with IAG tech leads and IM for the project handover to BAU LO support team and document it. Work closely with integrated upstream and downst...

Responsibilities Troubleshoot application and software related issues and determine the root cause for the issues Work on defined SLAs to ensure that our client receives the best of the services Provide minor enhancements, production, and technical support to LogiNext's enterprise clients Monitor production alerts and escalate the issues for any anomalies in the system Ensure complete compliance of ticketing tool and report metrics on a daily basis Work with the existing engineering team to maintain highly scalable and secure products Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team Provide 247 technical support to all production ...

As an Operations Analyst at Syniverse, you will be a developing contributor responsible for providing technical solutions to exceptionally difficult problems. In this entry-level support role, you will address day-to-day customer issues, application problems, and concerns requiring detailed analysis and research. - Provide technical support and determine root causes of problems - Adhere to SLA guidelines and analyze metrics to identify reasons for achievements or deviations - Participate in ticket reviews, create status reports, and develop production-ready solution support scripts You will also be responsible for monitoring production servers for system health, resource utilization, file tr...

As a Technical Delivery Manager, you will be responsible for managing and controlling all projects for the assigned internal customer/function. Your role involves owning the solution delivery from development to testing to systems integration, ensuring the uptime of the system in production/operations, and adhering to performance SLAs. Your key responsibilities will include: - Interacting directly with business analysts and operational teams to understand their needs and issues, providing business and technical solutions, and enhancing customer satisfaction continuously. - Conducting impact analysis, defining delivery approach, conducting periodic code reviews, coordinating with development ...

Job Title: L1 End User IT Support Engineer Department: IT / Hardware / Technical Support Role Category: IT Hardware, Technical Support, Telecom Engineering Role: L1 Support Engineer Job Description: We are seeking a L1 End User IT Support Engineer to provide comprehensive technical assistance to end users across hardware, software, application, and network issues. The candidate will be responsible for diagnosing and resolving incidents within SLA timelines, ensuring smooth IT operations and excellent customer service. Key Responsibilities: Diagnose and resolve end user IT tickets related to hardware, software, applications, and network connectivity within SLA. Provide onsite and remote suppo...

Location: Chennai Job Description 4-10 years of experience in OTC domain. Work allocation, managing exceptions, resolve queries, Review of complex activities, month close review meetings with business & retained accounting team review quality & compliance, SLA tracking & reporting, Lead process improvements Should have managed the team of 10+ team members Excellent analytical and decision-making skills Interaction with the client - Governance calls SLA adherence

Role Overview: You will be responsible for the execution of New Product & Services implementation activities, Tariff Configuration, and Network Testing. Your key responsibilities will include: - Monitoring Internal Compliance - Evaluating conceptual requirements and assessing risks - Evaluating Network requirements and understanding product conceptually - Evaluating Solutions shared by IT and assessing impact - Contemplating Test Scenarios based on Call flows and Network Architecture - Validating test scenarios output - Having in-depth knowledge on Wireline data/Wireline switches - Ensuring proper usage type values stamping in AMD - Coordinating with cross-functional teams and escalating dev...

LogiNext is looking for a technically savvy and experienced client success leader to lead the engineering team. Client success engineering is an important part of the LogiNext experience. You will help in quickly resolving the technical issues across the entire SaaS product suite. You will be responsible for maintaining the SLAs as defined by the organization. You will be collaborating with the client's operations team, engineering team and other support team members to resolve the issues and to ensure the best possible service and support to our clients. You have deep expertise in supporting platforms catering to enterprise clients. You are an individual driven by SLAs and support metrics. ...

Position Title: Engineer BIS ESD Service (Associate Engineer) Location: Chennai Division: BIS ESD Service, ME Center Grade: A3 Category: Field Service (Individual Contributor) Reporting To: Area Service Manager Position Overview We are looking for a hands-on and technically driven professional to join our BIS ESD Service team. The role involves installation, repair, and maintenance of multifunction devices and software solutions at client sites. The ideal candidate should have a strong technical aptitude, excellent troubleshooting skills, and the ability to ensure high customer satisfaction through prompt and effective service. Key Responsibilities Technical Support & Service Install and mai...

Role Overview: As an ideal candidate for this role, you have utilized your business knowledge to streamline service delivery processes and applied management concepts to effectively scale a support or service team. You have demonstrated your ability to manage client-facing service operations by resolving escalations and meeting SLAs, as well as supporting the transition of services into a centralized hub. Your expertise includes ensuring that processes meet regulatory requirements in various countries, advising stakeholders on compliance risks, and contributing to successful audits or certifications. You have successfully scaled a service delivery team in a fast-growing organization, impleme...

Job Description: You have an exciting opportunity to join a leading global shipping and logistics company in Chennai as a GPL - Event Management. With 9-13 years of experience, you will play a crucial role in process management, process improvement, and business process reengineering. Your expertise in IT Service Management, especially in Incident and Problem Management, with at least 5 years of hands-on experience will be invaluable. Key Responsibilities: - Utilize your in-depth understanding of Event, Incident, Problem, and Change Management processes to enhance service delivery. - Lead teams effectively by leveraging your ITSM expertise and strong background in Service Management framewor...