28 Sla Adherence Jobs

NTT DATA is seeking a SAP FLM to join the team in Bengaluru, Karnataka, India. As a part of the team, you will be responsible for managing the SS FLM group, ensuring timely and accurate customer deliveries. Your role will involve reviewing support execution & reporting on various accounts, providing necessary direction and guidance, and ensuring operational excellence within the team. You will be the escalation point of contact for respective Account DMs and will be responsible for continuous improvements and overall delivery excellence. People management will be a key aspect of your role, including coordination with GRM/VMG/TA for timely fulfilments, resource allocations, workload assignments, and achieving benchmark utilization of resources across the SS pool. Additionally, you will be responsible for periodic reviews, recognition & rewards for SS resources, resource attrition management/retention, and coordination with HR/IT/Admin & other support functions to provide a conducive work environment for the resources. Your role will also involve ensuring SLA adherence, daily tracking, and ticket updates. NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. The services provided include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally, and it is part of the NTT Group, which invests significantly in R&D to support organizations and society in the digital future. If you are an exceptional, innovative, and passionate individual looking to be part of an inclusive, adaptable, and forward-thinking organization, apply now to join NTT DATA in Bengaluru and contribute to the delivery excellence and continuous improvement in SAP FLM.,

NTT DATA is looking for a SAP FLM to join their team in Bengaluru, Karnataka, India. As part of the team, you will play a crucial role in project delivery by managing the SS FLM group to ensure timely and accurate customer deliveries. Your responsibilities will include reviewing support execution and reporting on various accounts, providing necessary direction and guidance, and making critical business decisions to meet customer expectations. You will also serve as the escalation point of contact for respective Account DMs and be responsible for continuous improvements and overall delivery excellence. In addition to project delivery, you will be involved in people management by coordinating with GRM/VMG/TA for timely fulfillments, performing resource allocations and workload assignments according to delivery requirements, and ensuring benchmark utilization of resources across the SS pool. You will also be responsible for periodic reviews, recognition, and rewards for SS resources, as well as managing resource attrition and retention. Collaboration with HR/IT/Admin and other support functions to provide a conducive work environment for the resources will also be part of your role. You should have the ability to ensure SLA adherence, daily triaging, and timely ticket updates. The ideal candidate will be innovative, passionate, and eager to grow within an inclusive, adaptable, and forward-thinking organization like NTT DATA. NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is at the forefront of providing digital and AI infrastructure worldwide and is part of the NTT Group, which invests significantly in R&D to support organizations and society in confidently transitioning into the digital future. Visit us at us.nttdata.com,

Act as the Single Point of Contact (SPOC) for users seeking support with IT services under scope Acknowledge and log incoming tickets accurately through the ticketing system Classify and prioritize tickets based on severity and business impact Allocate appropriate category and sub-category for each ticket to ensure accurate routing Provide initial diagnosis and attempt resolution for standard issues Escalate unresolved or critical incidents to appropriate support teams as per escalation matrix Monitor ticket queues and follow up to ensure timely resolution within SLA Maintain clear documentation of ticket status, actions taken, and resolution details

At TELUS Digital, you will play a crucial role in enabling customer experience innovation by fostering spirited teamwork, embracing agile thinking, and embodying a caring culture that prioritizes customers. As the global arm of TELUS Corporation, a leading telecommunications service provider in Canada, we specialize in delivering contact center and business process outsourcing solutions to major corporations across various sectors such as consumer electronics, finance, telecommunications, and utilities. With our extensive global call center capabilities, we offer secure infrastructure, competitive pricing, skilled resources, and exceptional customer service, all supported by TELUS, our multi-billion dollar parent company. In this role, you will leverage your expertise in Data Engineering, backed by a minimum of 4 years of industry experience, to drive the success of our projects. Proficiency in Google Cloud Platform (GCP) services including Dataflow, BigQuery, Cloud Storage, and Pub/Sub is essential for effectively managing data pipelines and ETL processes. Your strong command over the Python programming language will be instrumental in performing data processing tasks efficiently. You will be responsible for optimizing data pipeline architectures, enhancing performance, and ensuring reliability through your software engineering skills. Your ability to troubleshoot and resolve complex pipeline issues, automate repetitive tasks, and monitor data pipelines for efficiency and reliability will be critical in maintaining operational excellence. Additionally, your familiarity with SQL, relational databases, and version control systems like Git will be beneficial in streamlining data management processes. As part of the team, you will collaborate closely with stakeholders to analyze, test, and enhance the reliability of GCP data pipelines, Informatica ETL workflows, MDM, and Control-M jobs. Your commitment to continuous improvement, SLA adherence, and post-incident reviews will drive the evolution of our data pipeline systems. Excellent communication, problem-solving, and analytical skills are essential for effectively documenting processes, providing insights, and ensuring seamless operations. This role offers a dynamic environment where you will have the opportunity to work in a 24x7 shift, contributing to the success of our global operations and making a meaningful impact on customer experience.,

As a Sales Growth & Client Acquisition professional, you will be responsible for identifying and executing sales growth opportunities at a local/area level. Your role will involve driving channel expansion and acquiring new accounts to meet sales targets. Segmenting the market and approaching potential direct clients will be crucial in generating business through customized loan offerings that align with client requirements and ensure profitable margins. Building strong relationships within the DSA network and influencing outcomes will contribute to augmenting sales volumes, particularly in Small Ticket Secured lending. You will strategically tap into channel databases to maintain a healthy sales pipeline and drive faster loan sanctioning turnaround times by fostering relationships with internal stakeholders. Tracking and reporting on sales operations, productivity metrics, and participating in business development initiatives will be key to fostering a high-performance sales culture. Operational effectiveness will be a dual focus, emphasizing both sales volume and value (IRR) through the team. Ensuring SLA adherence, sales efficiencies, and ROI, while implementing process improvements and best practices, will enhance operational productivity. Your responsibilities will also include analyzing and communicating operational information periodically, following agreed timelines and MIS formats for various aspects such as disbursements, profits, NPAs, channel expansion, and new product launches. Active participation in contests and initiatives driven by the Business Development teams will be expected to contribute to overall sales growth. With a minimum experience level of 7-14 years and an Undergraduate qualification, you are well-positioned to excel in this role and drive impactful sales growth and client acquisition strategies.,

As a Regional Logistics Manager, you will be responsible for overseeing end-to-end operations across key regions with a focus on bold execution and strategic vision. In this role, you will have the opportunity to deep dive into activities and drive operations based on systematic processes, enabling you to upgrade your skills and grow at a faster pace within our fast-growing company. Your primary responsibilities will include leading and managing logistics operations across multiple cities/states, driving cost-effective transportation, warehousing, and distribution strategies, ensuring SLA adherence, operational excellence, and KPI delivery. Additionally, you will oversee team performance, provide training, and implement ground-level processes while coordinating with clients, vendors, and internal teams for seamless execution. To excel in this role, you should possess a strong ability to review depot activities on a daily basis with your team, implement standard processes effectively on the ground, and have a minimum of 10-15 years of experience in logistics/supply chain operations (3PL preferred). Strong team management skills, cross-functional leadership abilities, and experience in handling floor operations of a 1 lac sq. warehouse with high throughput are essential. Hands-on experience with warehouse and fleet operations, exposure to system-driven, tech-integrated logistics environments, and a willingness to travel regionally are also required. In return, we offer absolute clarity on work expectations, a number-based appraisal system, and a superb growth opportunity as our company is set to grow 10X in the next 4 years. You will be part of a stable company with well-defined procedures, a strong track record of growth, and pan-India operations that provide scope for gaining diverse experience in various geographies. Moreover, you will enjoy job security with a cash-rich, well-funded company listed on NSE with a market cap of 600 Crores, a professional work culture, and a learning environment focused on skillset upgrading and organizational growth. This is a full-time position with benefits including provided food, Provident Fund, yearly bonus, and a day shift schedule. As part of the application process, please provide details on your current CTC, expected CTC, and notice period. Join us as a Regional Logistics Manager and be a part of our dynamic team driving operational excellence and growth across diverse regions.,

As a dynamic and detail-oriented Program Manager, you will lead our Worker Tracking Services team within the Contingent Workforce Program. Your role will be crucial in overseeing seamless onboarding and offboarding processes, managing ServiceNow (SNOW) tickets, and upholding operational excellence through SLA adherence and performance reporting. Your key responsibilities will include end-to-end worker lifecycle management, supervision of onboarding and offboarding workflows to ensure compliance and accuracy, monitoring and management of SNOW ticket queues for timely resolution within SLA, as well as mentoring a team of 10 members. You will play a vital role in ensuring all actions and processes are executed within defined SLAs, identifying process gaps to drive continuous improvement initiatives, and collaborating with cross-functional teams to streamline operations. In addition, you will be responsible for generating and analyzing operational reports to track performance, SLA adherence, and team productivity. Presenting insights and recommendations to senior stakeholders will also be part of your role. As the primary point of contact for internal and external stakeholders, you will coordinate with HR, IT, and vendor partners to ensure the smooth execution of workforce processes. To excel in this role, you should have proven experience in program or operations management, preferably in contingent workforce or HR operations. A strong understanding of ServiceNow or similar ticketing systems is essential, along with excellent leadership, communication, and stakeholder management skills. An analytical mindset with experience in reporting and data-driven decision-making will be beneficial, along with the ability to thrive in a high-volume, fast-paced environment.,

Position Overview: The Team Manager will lead and manage a team of Process Associates, ensuring efficient service delivery and high performance. Reporting to the Operations Manager, the role involves monitoring team productivity, driving process improvements, and providing data-driven insights through regular reporting. Role & responsibilities: - Understand operational requirements and assist in designing and implementing new processes and tools. - Foster a team environment that delivers excellent customer service. - Motivate the team, instill accountability, and ensure performance targets are met. - Monitor team effectiveness and track work assignments to ensure timely completion. - Prepare production reports and update SOPs as needed. - Address and escalate issues to management for quick resolution. - Interact with producers to manage and resolve queries. - Provide daily coordination of team activities and handle correspondence. - Analyze data and prepare reports as requested.

You should have excellent/good communication skills and team management skills to effectively handle L1/L2 Monitoring and Incident Management. Your responsibilities will include managing shifts independently, monitoring alerts, initiating Bridge Calls, engaging stakeholders, being present throughout the bridge call, and preparing Problem statements. It is crucial to adhere to SLAs and follow up on issues with respective application teams. You should also have experience in ticket creations using Service Now/JIRA Ticketing tools and monitoring server/application alerts using tools like SolarWinds, Opsgenie, Splunk. Basic knowledge of Linux, Windows, and Networks is preferred, with L0 level expertise being adequate. This role requires working in 24x7 rotational shifts with week offs.,

As an Informatica Production Support associate, you will be responsible for managing and providing support for Informatica suite applications. Your key responsibilities will include basic operation support management such as handling incidents, fulfilling requests, monitoring application batches, resolving abends, and ensuring adherence to critical business SLAs. You will collaborate with various application, business, and infrastructure groups to troubleshoot application issues and perform functionality and impact analysis for new projects, enhancements, and upgrades. Additionally, you will be required to perform bug fixes and minor enhancements on demand. Your role will involve supporting management activities such as incident management, request fulfillment, file monitoring, ad hoc processing, defining best practices, supporting audits, and developing mitigation plans. The main activities you will undertake include ensuring Data Warehouse availability, meeting business SLAs, implementing minor bug fixes and enhancements to maintain application stability, providing architectural consultation, estimations for upgrades and migrations, as well as contributing to MassMutual transformation initiatives. Overall, your primary objectives in this role will be to ensure the availability of the Data Warehouse, meet business SLAs, provide architectural consultation, estimate upgrades and migrations, and contribute to MassMutual transformation initiatives.,

As an L2 Support Engineer at our organization, you will play a vital role in providing efficient technical support, focusing on the healthcare and laboratory sectors. Your responsibilities will include resolving complex technical issues escalated from L1 support, utilizing your SQL expertise to analyze and troubleshoot queries effectively, adhering to defined Service Level Agreements (SLAs), collaborating with internal teams and stakeholders to ensure clear communication, and being available to work in rotational shifts including weekends. To excel in this role, you should possess a minimum of 2 years of experience in L2 support or related technical support positions. Strong SQL skills are essential for database querying and root cause analysis. Additionally, familiarity with LIMS (Laboratory Information Management System) or healthcare software would be advantageous. Effective communication skills, both verbal and written, are crucial, and the ability to solve problems independently and think critically under pressure is highly valued. Ideally, you should have exposure to healthcare IT standards and terminology, experience with ticketing tools such as Jira, Freshdesk, or Zendesk, and knowledge of API-level troubleshooting or basic scripting would be a plus. Join our dynamic team in Chennai on a full-time basis with a 6-day work week in rotational shifts, and contribute to providing high-quality technical support in a challenging and rewarding environment.,

You are a highly skilled VMware L3 Administrator with specialized expertise in VMware Virtual SAN (vSAN) and Azure VMware Solution (AVS). Your role involves managing, optimizing, and scaling VMware environments, focusing particularly on advanced vSAN and AVS operations and troubleshooting. You must possess a deep technical acumen, demonstrate leadership in complex virtualization projects, and take a proactive approach to system management. Your responsibilities include designing, configuring, and managing advanced VMware vSphere, vSAN, and AVS environments to ensure high availability, performance, and scalability. You will lead the troubleshooting and resolution of high-level issues related to vSphere, vSAN, and AVS, providing L3 support and root cause analysis. Additionally, you will optimize vSAN and AVS configurations for maximum efficiency and performance, which includes hardware selection, network design, and storage configuration. Furthermore, you will be responsible for implementing and overseeing disaster recovery and business continuity plans for virtual environments to ensure data integrity and system resilience. You will also plan and execute upgrades, patches, and configuration changes across VMware environments with minimal disruption to business operations. Lastly, you will validate and ensure compliance of VMware deployments with company standards and industry best practices using vSphere Lifecycle Manager.,

Eurofins is seeking an experienced Managing Director to oversee the IT Global Capability Centre (GCC) in India. The ideal candidate should possess exceptional leadership skills, business acumen, and capabilities for business transformation. The role is crucial in reshaping service delivery, developing technology capabilities, fostering innovation, and aligning IT with broader business objectives. The successful candidate will drive cultural, organizational, and operational changes to transition the IT Delivery Centre into a value-driven organization. This leadership role requires hands-on involvement, efficient resource management, and a strong emphasis on service excellence and compliance. Responsibilities include: Strategic Transformation & Vision: - Define the GCC's strategic value proposition and align capabilities with enterprise-wide business and technology goals. - Lead transformation efforts across people, processes, technology, and culture. Stakeholder Management: - Serve as the primary liaison between the GCC and global business and technology stakeholders. - Build strategic partnerships across business units to ensure measurable business impact. People Leadership & Talent Management: - Lead, mentor, and inspire a diverse team, fostering a high-performance, collaborative culture. - Manage talent acquisition, training, and retention strategies aligned with the defined strategy. Innovation & Continuous Improvement: - Drive automation, standardization, and agile/DevOps practices. - Leverage emerging technologies to enhance efficiency and optimize IT operations. Performance & Risk Management: - Define and monitor KPIs to measure success and value creation. - Ensure operational excellence, compliance, and security standards. Financial & Budget Management: - Develop and manage the annual budget, ensuring financial targets are met. - Monitor financial performance and manage costs effectively. Compliance, Risk & Governance: - Ensure adherence to regulatory requirements and industry-specific standards. - Lead risk management efforts and business continuity strategies. Requirements: - 10-12 years of senior management experience with a strong background in people management and operations. - Expertise in business transformation, talent acquisition, and IT talent market in India. - Strong knowledge of software development processes and SLA adherence. - Flexibility to work across different time zones. Education/Experience: - Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or Operations Management. Desired Attributes: - Hands-on leader with strategic and operational management skills. - People-first approach focusing on employee development. - Ability to thrive in a fast-paced environment and drive operational efficiency. - Strong analytical background with a commitment to customer service excellence.,

As an experienced professional with over 10 years of relevant B2B sales, business, and account management experience in the BFSI/ATM space, you will be based in Bengaluru/Bangalore and will be responsible for Strategic Alliance/Business Development in a B2B environment. Your primary role will involve driving the revenue stream for BTI_, utilizing the India1 network of ATMs, through strategic partnerships with banks and other entities. You will be tasked with managing existing relationships while also establishing new ones to expand the business footprint. Creating long, medium, and short-term plans aligned with organizational goals and objectives will be a key aspect of your responsibilities. Your focus will be on achieving both top-line and bottom-line targets for the _ product. In terms of product management, you will define the product landscape considering market requirements and specify the product for each relationship. Additionally, you will oversee all Request for Proposals (RFPs) and proposals related to strategic alliances with banks. Your role will also involve managing collections and account receivables, ensuring the collection of all outstanding accounts receivables from customers. You will be responsible for resolving customer billing issues and reducing the amount of accounts receivables. Monitoring and managing Service Level Agreements (SLA) against service delivery will be a critical aspect of your role. You will create and secure buy-in for the structure of the SLAs, negotiate Service Level Agreements with stakeholders, and ensure that Service Level Targets/Objectives within the SLA are met on a monthly basis.,

As a candidate for the position of L1/ L2 Monitoring and Incident Management, you should possess excellent communication skills and the ability to manage shifts independently. Your day-to-day responsibilities will include monitoring alerts, initiating Bridge Calls, engaging with stakeholders, being actively involved throughout the bridge call, and preparing Problem statements. It is essential to adhere to SLAs and follow up on issues with the respective application teams. You should have experience in creating tickets in Service Now/JIRA Ticketing tools and monitoring server/application alerts using Monitoring Tools like SolarWinds, Opsgenie, and Splunk. Additionally, having basic knowledge (L0 is adequate) of Linux, Windows, and Networks is preferred for this role. This position requires working in 24x7 rotational shifts with week offs included.,

As a SAP FLM - Project Delivery with at least 8 years of experience, you will be responsible for managing the SS FLM group to ensure timely and accurate customer deliveries. Your role will involve reviewing support execution and reporting on various accounts, providing direction and guidance to the team as necessary. It will be crucial for you to maintain a high level of competence and operational excellence within the team, making critical business decisions to meet customer expectations. Additionally, you will serve as the escalation point of contact for respective Account DMs. In this position, you will be accountable for driving continuous improvements and overall delivery excellence while also managing people within the team. This includes coordinating with GRM/VMG/TA for timely fulfillments, allocating resources and workload according to delivery requirements, and achieving benchmark utilization of resources across the SS pool. You will be responsible for conducting periodic reviews, recognition, and rewards for SS resources, as well as managing resource attrition and retention. Furthermore, you will work closely with HR/IT/Admin and other support functions to create a conducive work environment for the team. Your responsibilities will also encompass ensuring SLA adherence, daily tracking, and ticket updates to meet the required service levels. Company Name: VARITE INDIA PRIVATE LIMITED About The Client: VARITE's client is a global IT services and consulting company headquartered in Tokyo, Japan, offering a wide range of IT services, including application development, infrastructure management, and business process outsourcing. The client's consulting services cover business and technology, while their digital solutions focus on transformation and user experience design. They specialize in data and intelligence services, with a strong emphasis on analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services complete a comprehensive portfolio designed to meet the diverse needs of businesses worldwide. To Apply: Interested candidates can submit their resumes by using the apply online button on this job post. About VARITE: VARITE is a global staffing and IT consulting company that provides technical consulting and team augmentation services to Fortune 500 Companies in the USA, UK, Canada, and India. VARITE serves as a primary and direct vendor to leading corporations in various industries, including Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services. Unlock Rewards: Refer Candidates and Earn. If this opportunity is not suitable for you, please consider sharing it with your network. VARITE offers a Candidate Referral program, where you can earn a one-time referral bonus based on the scale provided if the referred candidate completes a three-month assignment with VARITE. Experience Required - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000,

NTT DATA is looking to hire a Field Tech Supervisor -Technical Support Team Lead to join their team in Chennai, Tamil Nadu, India. As a part of this inclusive and forward-thinking organization, you will be responsible for managing a team of technical support specialists, providing support, supervising staff, and offering mentorship in tech support and service delivery. Your role will involve implementing best practices in help desk and IT support, ensuring that policies and procedures are followed. By managing and facilitating meetings, you will help improve team performance, service quality, and product quality. You will also review IT contractual service catalogs to ensure that services are delivered in accordance with the contract and meet SLAs and KPIs. To be successful in this position, you should have 5-7+ years of experience in IT Service delivery and people management. You should be adept at building, managing, and motivating teams, ensuring contractual SLA adherence, and working closely with client managers to plan project needs. Coaching team members to enhance their skills and performance will also be a part of your responsibilities. As a Field Tech Supervisor, you should possess good negotiation skills and excellent verbal and written communication skills. NTT DATA is a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in over 50 countries, NTT DATA offers services including business and technology consulting, data and artificial intelligence, industry solutions, as well as application development, infrastructure management, and connectivity solutions. Join NTT DATA, a part of the NTT Group, and be a part of a company that invests in R&D to drive organizations and society confidently into the digital future. Visit us at us.nttdata.com.,

Job Title: Manager Zonal Retail - Marketing & Communication 10+ Years Location: Gurgaon Crescendo Global has partnered with the growing Automotive and retail industry , known for its expansive retail footprint and customer-first approach. With a strong pan-India presence, they specialize in providing innovative, tech-enabled services through branded retail formats. Their mission is on delivering exceptional customer experiences, trusted products, and service excellence across every touchpoint. We are looking for a Zonal Retail Marcom Manager , who will be responsible lead the rollout and refurbishment of branded retail stores, drive ATL/BTL marketing, and ensure strong brand visibility across the zone. Responsibilities: Roll out & refurbish branded retail stores across formats end-to-end execution Conduct site visits, approve layouts/3D views, manage civil work, and coordinate store inaugurations Plan and execute BTL activations & local marketing campaigns Track store performance, ensure vendor SLA adherence , and manage deployment timelines Lead merchandising and collateral rollouts at point-of-sale Monitor competition activity and provide actionable insights Maintain a rolling 6-month retail pipeline forecast. Requirements: 10+ years in retail deployment and BTL/ATL marketing working in FMCG/FMCD industry. Strong skills in project management and vendor coordination Excellent communication, negotiation, and stakeholder management Knowledge of local markets, customer behaviour, and competitive trends Ability to work cross-functionally and lead in a matrix organization Energetic, results-driven, and a strong influencer. What is in it for you? High-Impact Role: Lead end-to-end retail marketing initiatives that directly shape brand presence and customer experience on the ground. Cross-Functional Exposure: Work closely with sales, design, product, and corporate marketing teams in a dynamic, collaborative environment. Ownership & Autonomy: Take charge of store rollouts, brand activations, and vendor management with clear accountability. Innovation Playground: Bring bold marketing ideas to life through ATL/BTL campaigns and in-store strategies across multiple formats. Career Growth: Be part of a growing, fast-paced organization with opportunities to scale your influence and grow into senior leadership roles. Visibility & Recognition: Your work will be visible at the consumer level and across internal leadershipreal impact, real results. Reach US: If you're interested in shaping the future of automotive retail , join a fast-paced, customer-first brand and lead impactful retail experiences. Apply now! Share your CV to muskaan.bhardwaj @crescendogroup.in | for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note: We receive a lot of applications daily, so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Keywords: Marcom, ATL, BTL, Marketing Campaigns, Marketing Collaterals, Above the Line, Below the Line, Marketing Analytics, Retail Marketing, In-store Branding, Retail Deployment and SLA Adherence.

The primary function of the Nurse Reviewer is to evaluate Statement of Health applications for Life coverages for Group customers. Your main responsibilities will include making decisions regarding approval, denial, or the need for further investigation based on MetLife's Medical Underwriting Guidelines. Additionally, you will provide guidance to SOH Reviewer 1 & 2 when necessary. Key deliverables of this role will include: - Reviewing customer Statement of Health forms and making decisions on approval, denial, or further investigation through medical records or exams - Understanding US medical underwriting guidelines and taking relevant actions based on received medical records - Reviewing medical condition reports and validating suggested medical treatment/medication - Understanding prescribed medicines by physicians and conditions associated with them - Identifying and obtaining missing information required for processing approval or decline - Following the defined SOP for Statement of Health procedures - Adhering to agreed timelines and SLAs MetLife, recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune Worlds 25 Best Workplaces, is a leading financial services company providing insurance, annuities, employee benefits, and asset management globally. With operations in over 40 markets, MetLife aims to create a more confident future for colleagues, customers, communities, and the world. Join MetLife and be part of the #AllTogetherPossible movement.,

The role of Executive - Software Testing at Malabar Head Quarters involves responding to user inquiries and troubleshooting application functionality, usage, and configuration issues through various channels such as phone, email, and ticketing system. You will gather information from users to understand and document the problem, including error messages, steps to reproduce it, and system specifications. Your responsibilities include identifying and resolving common application-related problems using knowledge bases, documentation, and available resources. For more complex issues, you will escalate them to higher levels of support. It is essential to adhere to service-level agreements (SLAs) to ensure prompt response times and efficient problem resolution. You will keep users updated on the progress and status of their reported issues. Maintaining accurate and detailed records of all support interactions, including descriptions of issues, actions taken, and resolutions provided, is crucial. Updating ticketing systems or knowledge bases with relevant information is also part of the role. Additionally, you will liaise with L2 or L3 support teams, developers, or system administrators to escalate and resolve issues requiring their expertise. Analysing reported issues for common patterns, recurring issues, or potential areas for improvement is expected. You may contribute articles or documentation to knowledge bases or documentation to enhance self-service support resources. Keeping up-to-date with application updates, new features, and relevant technologies is essential. Engaging in continuous learning and contributing to knowledge sharing within the support team is encouraged. In terms of internal processes, you must ensure that all activities are conducted according to the Standard Operating Procedures in the section. Reviewing and providing reports to management as and when required is also part of the role. This position falls under the Operations (All Others) functional area and is located in Calicut, Kerala, India. The educational qualification required is a BACHELOR OF ENGINEERING, and the ideal candidate should be below 30 years of age with 2 to 3 years of relevant experience. The salary range offered is as per industry standards in Indian Rupees (INR).,

Responsibilities: * Provide technical assistance via phone/email * Maintain systems, manage incidents, escalate issues * Document knowledge base, adhere to SLAs * Manage service requests & tickets using tools

Job Title: SAP FICO Consultants (Night Shifts) Experience: 8 to 13 Years in SAP FICO, S/4Hana, Fiori Apps, Finance & Controlling Work Mode: Remote Notice Period: Immediate Joiners are preferred with 0 to 15 Days NP Job Location: Open Hyderabad / Bangalore / Mumbai / Pune / Delhi / Chennai / Any Other Location Work Timings: Flexible to work in US Shift Timings – 06:30 PM to 03:30 AM IST or 09:30 PM to 06:30 AM IST Qualification: Any Graduation or Post-Graduation (Preferred: B.E. / B.Tech / MBA / MCA) Job Description: We are looking for an accomplished SAP FICO Consultants with deep expertise in SAP Financials, especially in Controlling (FICO) and strong knowledge of SAP S/4HANA and FIORI applications. The ideal candidate will lead a team responsible for SAP FICO application development, support, and continuous improvement while ensuring alignment with evolving business needs and SAP innovations. Key Responsibilities: Lead, mentor, and manage the SAP FICO team, driving performance and ensuring delivery excellence. Drive understanding and implementation of S/4HANA changes and provide strong exposure and support for FIORI apps within Finance & Controlling. Oversee SAP Financials support with a focus on Controlling processes including Cost Center Accounting, Profit Center Accounting, Month-End Closing, Overhead Assessment, and Settlement. Provide expertise in SAP FICO sub-modules: FI-New GL, FI-AP, FI-AR, FI-Banking, Asset Accounting, CO-CEA, CO-CCA, Internal Orders, CO-PC, COPA, Material Ledger, Treasury, and MBC (Material Ledger activation to plants is an added advantage). Analyze complex business process requirements; design, document, and implement appropriate SAP solutions using tools like LSMW, LTMC, and LTMOM. Manage FICO incident tickets effectively, maintaining SLAs, updating ticket status, and mapping client requirements to solutions. Facilitate cross-module integrations, validations, and substitutions within the SAP ecosystem. Drive the existing FICO team, providing guidance, conducting knowledge-sharing sessions, and ensuring adherence to best practices. Participate actively in client meetings to present project status, challenges, and roadmaps. Ensure adherence to SAP development standards including BADI, BAPI, User Exits, and Enhancement Spots. Deliver end-to-end implementations or major rollouts, preferably with 1 to 2 full-cycle implementations on S/4HANA or ECC. Collaborate with cross-functional teams to integrate SAP FICO solutions effectively with other modules. Continuously monitor, optimize, and improve Finance and Controlling processes leveraging SAP capabilities. Required Skills & Qualifications: 8 to 13 years of extensive SAP FICO, SAP FICO, S/4Hana, Fiori Apps, Finance & Controlling experience with managerial or leadership role. Strong hands-on expertise in SAP FI-New GL, FI-AP, FI-AR, FI-Banking, Asset Accounting, CO-CEA, CO-CCA, Internal Orders, Profitability Analysis (COPA), Material Ledger, Treasury, and MBC. Experience with SAP S/4HANA and FIORI applications — understanding latest innovations and adapting existing processes accordingly. Sound knowledge of ECC and S/4HANA environments with proven end-to-end implementation & AMS projects experience preferred. Solid understanding of financial business processes including controlling cost centers, profit centers, month-end closing, overhead assessments, and settlements. Expertise in SAP configuration, customization, and development tools like BADI, BAPI, User Exit, and Enhancement Spot. Experience in data migration tools: LSMW, LTMC, LTMOM. Strong skills in cross-module integration, validation, and substitution in SAP. Proven ability to manage support tickets with SLA adherence and client requirement mapping. Excellent communication, presentation (PPT, Excel), and stakeholder management skills. Ability to work effectively in night shift hours. Immediate joiners preferred Prior experience working with US-based clients is a strong advantage. That is what makes us special- Team-oriented corporate culture, collaboration as equals and steady knowledge transfer Active participation in shaping your future. Individually tailored mentoring program Sustainable career support with our career model and individual development programs International project opportunities and networks Do you have questions? We are looking forward to receiving your complete application documents (cover letter, CV and references) stating the earliest date you could start. Let's meet. Are you the person we're looking for? If yes, we look forward to receiving your application for this vacancy. Write to santhosh.koyada@bs.nttdata.com mentioning the job title in the subject line, along with the following details: Current CTC Expected CTC Notice Period Mandatory Skills: SAP FICO, S/4Hana, Fiori Apps, Finance & Controlling, CO-CEA, CO-CCA, Internal Orders, Profitability Analysis, COPA, Material Ledger, Treasury, MBC, Fiori Applications, Controlling Cost Centres, Profit Centers, SAP Configuration, LSMW, LTMC, LTMOM, SLA Adherence, Client Requirement Mapping, SAP Eco System

Job Responsibilities Reviewing and resolve issues reported by our clients and internal stakeholders Provide resolution that impacts processes across operations to optimize processes and prevent future issues Adhere to SLAs and SLCs of the team Contribute constructively to achieve business goals of the team Typical Qualifications AnyBachelor'sdegreeispreferred Minimum 2+ years of professional experience, US healthcare experiencepreferred

Summary: The Salesforce Support Specialist is responsible for performing general declarative Salesforce administrative duties, assisting with the ongoing maintenance and development of the Salesforce instance, helping to deliver high-quality enhancements, and providing 1st tier support for the organization. A Salesforce Admin provides day-to-day support, administration of Salesforce, maintain data cleanliness, and will generate/analyze simple to complex reports. Responsibilities: Lead on-site Salesforce support operations and ensure SLA adherence. Act as SPOC for coordination with Salesforce and peripheral systems. Drive faster issue resolution through cross-team collaboration. Understand architecture and integrations to guide troubleshooting. Support solutioning by advising on best-fit fixes and enhancements. Monitor SLAs, analyze breaches, and drive continuous improvements. Manage support workflows using JIRA/ManageEngine and maintain reporting. Identify recurring issues and recommend automation/process improvements. Stay updated with Salesforce and industry trends to suggest innovations. Promote documentation, SOPs, and knowledge sharing across the team. Preferred Experience/Qualifications: 6+ years of professional experience as a Salesforce Administrator Degree in Information Technology or Computer Science. Degrees in similar analytical areas of study will also be considered. Salesforce Admin Certification is a MUST. Excellent communication skills and the ability to work as part of a team are essential. A successful candidate will also exhibit a strong desire to learn and understand all aspects of the companys operations and be able to interact directly with other departments. Highly organized with exceptional attention to detail. Ability to handle multiple priorities in a fast-paced environment. Certifications: Salesforce Certified Administrator or Salesforce Certified Platform App Builder (preferred). Project Management Professional (PMP) or Agile certification (preferred). Place of Posting: Candidates will be working out of Pune (Client site) and anywhere else subject to the organizations requirement.

Prime Brokerage & Clearing Operations provides clearing, execution and custody services for all major products across over 75 exchanges. Clients include hedge funds, asset managers, governments, corporates, broker dealers, Goldman Sachs franchise traders, other professional investors and market markers. Operations teams supporting the Prime Brokerage and Clearing business are responsible for providing centralized securities clearing and settlement, managing cash inflows and payments, and maintaining the accuracy of clients positions and transactions. The Prime Brokerage & Clearing Operations consists of three functional teams, namely, Middle Office, Control & Custody Services. Prime Brokerage & Clearing Operations globally is located in London, Jersey City, Salt Lake City, Singapore and Bengaluru. The department's key priorities are to mitigate risk, provide exceptional client service and drive strategic change. JOB SUMMARY AND RESPONSIBILITIES The position available is with the Prime Brokerage & Clearing Operations team. The reporting line is to a Team Manager as first line management, with further supervision by the Vice President. Key stakeholders and interactions will be with GS Trading and Sales Desks, Client Services Group, Engineering and Operations Teams, Credit, Legal, Compliance and external counterparties. The following tasks give an overview of what is required day to day: Developing and maintaining strong relationships with all stakeholders Business, Engineering, Operations and Credit. Actively engage, partner and drive changes, provide excellent service and support Delivering transactions in agreed timeframes, as per SLA's whilst improving quality of processing, reducing errors and inculcating the zero-error culture Process payments, journals and securities movements in accordance with Firm guidelines Monitoring and resolving trade management exceptions by interacting with clients, brokers & other Ops teams Effective pre-matching & fails management tasks to ensure timely settlement of trades with counterparties. Investigating and resolving discrepancies of positions (cash and securities) in the firm's books and records. Demonstrate effective client service by dealing with client queries with utmost sensitivity & urgency. Effective escalation on critical & high value breaks to senior management Provide technical expertise related to the implementation of new processes, global consistency, risk management, efficiency, and technology convergence initiatives among other projects. Completing and overseeing daily checklist ensuring all controls, procedures and processes relating to the assigned functions are followed. Acting as a change agent solving problems at root cause whilst also taking / making opportunities to automate flows. BASIC QUALIFICATIONS We are looking for an enthusiastic and committed individual who is looking to operate in a dynamic working environment where communication and teamwork skills are essential. Exceptional client service and relationship building are required to interact with our clients and the team. The candidate should have a control focus and be achievement orientated to produce results to ensure that all risk is mitigated. Strong organizational skills required. Deadlines within this role are very strict with zero tolerance. Prompt escalation and clear communication is paramount. Be flexible, work on projects or aid other team members. PREFERRED QUALIFICATIONS Work experience in a Securities Middle Office, Trade Settlement, Cash Payment functions, trade support for 2+ years. Experience of playing a leading role in a team providing task supervision, support and training to more junior members. Control/Reconciliation or Prime brokerage operations experience would be a desirable Equities Industry and market knowledge would be an advantage.