37 Incident Management Jobs

Skill required: Business Reporting Governance - Reporting Analytics Designation: Measurement Report Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day-to-day basis. The Governance team will be responsible for contractual compliance of various aspects of contract like Governance, Reporting, Incident Management, Change Management and Survey Management along with driving automation and analytics. Assessing, managing, using, improving, monitoring, maintaining, and protecting organizational information through a s...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary : As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or appli...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Splunk Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary : Application Support Engineer As a support engineer for the tools and management platforms, the candidate will be responsible for providing support for the tools and infrastructure management platforms.Your typical day will involve collaborating with various teams to troubleshoot and resolve challenges that ar...

As an Infra Ops Specialist, you will be responsible for managing and optimizing infrastructure operations within the Consumer Lending domain. Your expertise in Incident Management, ServiceNow ITSM, Machine Learning, AI Ops, and Pagerduty will be crucial in ensuring seamless infrastructure performance and enhancing operational efficiency. **Key Responsibilities:** - Manage and optimize infrastructure operations to ensure seamless performance and reliability. - Oversee incident management processes utilizing ServiceNow ITSM to track and resolve issues efficiently. - Implement machine learning and AI Ops solutions to enhance operational efficiency and predict potential disruptions. - Coordinate...

As a Project Portfolio Manager, your role will involve managing a portfolio of projects to ensure alignment with the organization's strategic objectives and priorities. You will oversee the Incident Management process to ensure timely resolution and minimal impact on operations. Your responsibilities will also include coordinating with cross-functional teams for seamless project execution, providing insights to enhance project outcomes and operational efficiency, monitoring project progress, and implementing corrective actions when necessary. Additionally, you will facilitate communication between stakeholders, develop documentation for portfolio management processes, and analyze data to ide...

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1.Provide tool design, development and deployment support for the project delivery a.Interact with the internal project or client to understand the project requirement from a tool perspective b.Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c.Provide budget and timeline estimates for the tool development/ deployment as required d.For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the produ...

As the Warehouse Operations Manager, you will be responsible for overseeing all aspects of warehouse operations to ensure efficient and organized workflows. Your primary goal will be to ensure the warehouse operates at peak efficiency with customer satisfaction in mind. Your duties will include: - Supervising, organizing, and training warehouse employees - Establishing, monitoring, and managing operational goals - Developing warehouse operations systems - Training and managing the warehouse team to solve operational issues and achieve performance goals - Incident management and reporting as per warehouse policy - Overseeing daily operations, inventory, and logistics - Reviewing and preparing...

Key Skills: Splunk, Incident Management, Networking Roles and Responsibilities: Monitor SIEM and security dashboards (Splunk, Phantom, ServiceNow, JIRA, Purview) for alerts and anomalies. Follow playbook-driven procedures for event/alert triage and response. Log, categorize, and document incidents in the ticketing system while maintaining ticket hygiene. Escalate non-standard or complex alerts to the Cyber Response and Data Protection teams as per escalation thresholds. Participate in structured handovers and ensure accurate documentation of incidents and actions taken. Maintain strong communication and documentation practices. Other related activities as required by management. Skills Requi...

As a Customer Service Technical Specialist at Enablon, a Wolters Kluwer business, you will be a crucial member of the Customer Support Services team, dedicated to providing post-deployment services for enterprise-wide Enablon software solutions. Your responsibilities will include qualifying and tracking client requests, delivering timely solutions, offering additional support services, and ensuring customer satisfaction through design, configuration, development, testing, and expertise services. Key Responsibilities: - Qualify and track client requests efficiently - Provide timely solutions including expertise, configuration, and development - Offer additional support services like product r...

As a Supply Chain Risk Analyst at our company, you will play a crucial role in assessing and managing risks associated with third-party relationships. Your responsibilities will include: - Conducting risk assessments on various aspects such as Geographical, Reputational, Cyber Security, Sanctions, Human Resources, Business Continuity, Anti-Bribery/Anti-Corruption, Artificial Intelligence, ESG, and Privacy. - Performing day-to-day operations of the SCRM program, including handling requests for new third parties, gathering due diligence documentation, and maintaining the SCRM database. - Monitoring third parties for changes in their risk profile, including mergers, regulatory changes, and exte...

Job Description: You will be responsible for handling user account setup, modifications, password resets, and permission assignments. Additionally, you will manage and troubleshoot Active Directory and Group Policy-related issues. Your role will also involve addressing performance bottlenecks, configuring remote access via RD Gateway, and providing printer configuration and file share permission support. Key Responsibilities: - Ensure timely resolution of support tickets related to Windows administration - Maintain system stability through proactive problem and incident management - Optimize system and user performance using Group Policies and AD tools - Document standard troubleshooting pro...

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include: Envision, design, and build the Software infrastructure that keeps the solutions running. Challenge ideas, identify problems and create efficient solutions. Develop flexible, maintainable, and scalable application components. Collaborate with development peers and lead the way staying up to date with tools and technology trends Required education Bachelor's Degree Preferred education Master's Degree Required technical ...

As a Support Lead Engineer at our company, your role will involve leading technical support operations, handling L3 escalations, and bridging the gap between customers and engineering. You should have strong backend debugging skills, preferably with exposure to Node.js, and possess a problem-solving mindset. Key Responsibilities: - Lead and manage escalated technical issues (L3 support). - Debug backend services, APIs, and integrations built in Node.js. - Analyze logs, traces, and metrics to diagnose issues quickly. - Coordinate with backend engineers to fix recurring defects and deliver long-term solutions. - Improve runbooks, support processes, and response workflows. - Train and mentor L1...

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role We are seeking a seasoned Cybersecurity Incident Response and Forensics Analyst to lead and enhance our capability to detect, respond to, and recover from cyber...

As an experienced candidate with 4 to 7 years of experience, you should have a good understanding of HANA system architecture and knowledge on Linux operating system. Your responsibilities will include HANA installation and administration, maintenance of backups using backint in Hana Studio, and stopping and starting the HANA Database Single and Multi-tenant during maintenance windows. You will also be involved in tasks such as Hana installation, DB client upgrade, Hana version upgrade, monitoring using Hana Studio, applying licenses for HANA systems, managing audit logs, enabling traces for performance analysis, and performing system health checks. Additionally, you will be responsible for ...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP for Utilities Energy Data Management Device Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities1 Design, build and configure applications to meet business process and application requirements related to device management and exception module 2 Resolving the tickets based on the agreed TAT in contract 3 Resolving user issue and support them on daily operational tasks 4 Perform the enhancement and changes 5 Prop...

Greetings from Sutherland!!! We are hiring for HR - Grievance Handling and Compliance Management - Hotline support Contact HR : - Bharani - 7695999758 Job Criteria: 1) Immediate joiners required Should be available to join us in the month of February 2026. 2) Excellent verbal communication skills 3) Minimum 1 Year of experience in HR operations (HR knowledge required) 4) Ability to handle the Grievance of employees in real-time. Key Responsibilities Receive and handle inbound hotline calls related to compliance concerns, incidents, and employee grievances Document call details accurately, including issue description, impacted party, urgency, and supporting context Create incidents/tickets in...

Role Overview: You will be responsible for supporting Incident, Problem, and Change Management processes. Additionally, you will analyze service data and develop Power BI dashboards for operational and management reporting. You will also create professional PowerPoint presentations for IT Service Management forums and maintain positive working relationships across IT and the wider business. Key Responsibilities: - Hands-on experience supporting Incident, Problem, and Change Management processes - Analyzing service data and building Power BI dashboards for operational and management reporting - Creating clear and professional PowerPoint presentations for IT Service Management forums - Buildin...

As an Incident Manager at our company, you will play a crucial role in leading the incident management process to promptly resolve and restore our IT operations. Your responsibilities will include managing Critical and High Incident bridges, Communications, and Awareness, ensuring effective management and escalation of Major, Critical, and High Incidents. You will also need to stay informed about ongoing Critical and High Incidents that could impact business operations and facilitate engagement, management, and timely escalation of all Incident Management related issues to the relevant parties. Key Responsibilities: - Proficient in communicating effectively with senior management up to direc...

Role Overview: You are sought after to be a Global IT Services Desk Manager to lead an AI first support operations, 24x7 follow-the-sun IT Services Desk supporting a global workforce. Your responsibility will be to ensure the operational performance, stability, and continuous improvement of the AI enabled support experience (virtual agent, chat, self-service, and automation) while leading the AI-enabled Level 1 support capability, supported by L1.5 and L2 teams across multiple regions. This role requires hands-on leadership focusing on service excellence, operational discipline, and delivering a consistent, high-quality customer experience at scale. Key Responsibilities: - Lead global follow...

As a Business Incident & Continuity Manager at Chase, your role is crucial in proactively minimizing disruptions to customers during incidents and ensuring robust resiliency planning. You will be responsible for two core roles: 1. Business Incident Responsibilities: - Drive incident management activities within Contact Center, servicing, and Operations - Lead incidents to resolution through support engagement - Document post-incident details for root cause analysis - Assess business impact across various areas - Communicate timely updates to operations and customers - Provide ongoing progress updates to Senior Management - Prioritize incidents based on various impacts - Cultivate a culture t...

ServiceNow PreSales Executive – Business Development Experience: 5–15 years We are looking for a skilled ServiceNow PreSales & Executive to join our ServiceNow Business Group. This role involves working closely with sales, bid, and account teams to design impactful ServiceNow solutions and support end-to-end presales activities. Key Responsibilities Work with sales/account teams to understand client needs and design tailored ServiceNow solutions Lead RFP/RFI responses with strong technical inputs and solution documentation Support bid teams in creating technical proposals aligned with customer requirements Conduct workshops, demos, and presentations for clients Stay updated on ServiceNow pro...

Position Purpose: The Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments. Key Responsibilities User Interaction : Respond to support requests via phone, email, or ticketing systems. Incident Logging : Accurately recor...

Position : Site Reliability Engineer Lead Experience : 9 to 15 years Notice period: Immediate to 15 Days (Not more than) Location : Chennai Type of Interview : F2F Interview (Final Discussion) Responsibilities: The role of the SRE on a daily basis: Train SREs and their managers on SRE practices Coach and support: transmit an SRE mindset based on Agile and SRE approaches, be on the field on a daily basis with the SRE (1 to 1 meetings) to identify areas for improvement on the IT production of the application, support the SRE on the implementation of solutions so that the SRE increases its skills, evaluate the increase of the practices maturity. Participate in the recruitment of SREs and their ...

As an IT Service Delivery Manager, MFG & QRA at Smith+Nephew, you will play a crucial role in ensuring the seamless operation of Manufacturing, Quality & Regulatory (MFG & QRA) IT services. Here's a glimpse of what you will be responsible for: - Assisting the IT operating model, particularly the mature AMS Service Delivery function, in collaboration with the AMS service provider and other IT service verticals. The company has heavily invested in digitalization and automation of MFG & QRA operations. - Overseeing the delivery of exceptional Service Delivery operations, ensuring they meet all standard benchmarks and criteria. You will be responsible for managing the MFG & QRA run team and ensu...