19908 Incident Management Jobs

Watson Pharma Private Limited. is looking for IBP Organization Change Management Lead to join our team Roles and Responsibility Develop and implement effective change management strategies to ensure successful project execution. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Manage multiple projects simultaneously, prioritizing tasks and resources to meet deadlines. Analyze data and metrics to measure project performance and inform future decisions. Provide training and support to stakeholders on new processes and procedures. Ensure compliance with regulatory requirements and industry standards. Job Requirements Strong understanding of organi...

Deutsche Bank is looking for Strategic Development Analyst, AS to join our team Roles and Responsibility Develop and implement strategic plans to drive business growth and expansion. Conduct market research and analyze industry trends to identify new opportunities. Collaborate with cross-functional teams to achieve business objectives. Identify and mitigate risks associated with strategic initiatives. Monitor and report on key performance indicators to measure success. Provide recommendations and insights to senior management for informed decision-making. Job Requirements Strong understanding of strategic development principles and practices. Excellent analytical and problem-solving skills w...

We are looking for a Pega Support Engineer / Pega Administrator (L2/L3) to manage and support Pega PRPC/Pega Platform applications across Dev/QA/UAT/Production environments. The role involves deployments, performance monitoring, JVM tuning, incident management, and RCA . Key Responsibilities Pega environment administration across Dev/QA/UAT/Prod Deployments, upgrades, patches, hotfixes, release coordination Monitoring logs/alerts, platform stability and performance tracking Production support (L2/L3), incident handling, RCA and preventive actions Manage Pega security: access groups, roles, operators, rulesets JVM troubleshooting: heap/thread dumps, GC analysis, tuning App server config/suppo...

Purpose/Objective The Sr. Officer will play a pivotal role in ensuring the safety and security of Adani Solar’s vertically integrated solar PV manufacturing ecosystem at Mundra. This role is critical to safeguarding the operational integrity of the 800-acre Mundra Electronic Manufacturing Cluster, which houses cutting-edge technologies and facilities for solar PV manufacturing. The position supports the business unit’s strategic goal of building a world-class, fully integrated solar manufacturing ecosystem by implementing advanced security measures and leveraging automation tools to enhance operational efficiency. Key Responsibilities of Role - Develop and implement security protocols to pro...

Key Responsibilities: Provide day-to-day operations management for Monitoring, Application Technical Support, Change and Incident Management for Messaging & VAS products. Ensure strict SLA compliance for response, updates, service restoration, and repair. Drive process adherence across the team and provide technical support to ensure service delivery meets contractual obligations. Perform 24x7 monitoring of application availability and performance; conduct initial triage of product-related incidents. Actively monitor Hosted/Cloud Customer Applications & Infrastructure on KVM and Virtual Machines. Resolve incidents promptly and professionally within agreed SLAs. Validate scheduled changes dur...

Key Responsibilities Architect, develop, and maintain backend services and distributed systems driving large-scale data collection, processing, and reporting workflows. Design and optimize ETL (Extract, Transform, Load) pipelines for a range of data sources, enabling inventory mapping, enrichment, and transformation. Build, monitor, and troubleshoot microservices, data crawling tools, and plugins for cloud-native deployments and high system resilience. Implement advanced extraction and mapping frameworks using modern technology stacks, ensuring data is clean, comprehensive, and actionable. Ensure platform reliability and scalability with proactive incident response, robust monitoring, and on...

Key Responsibilities: Lead the design, development, and end-to-end ownership of scalable APIs, internal frameworks, batch processing programs, and email systems that power customer support actions, automate workflows, enable case resolution, and deliver personalized, timely, and compliant customer communications. Build, manage, and scale a high-performing, globally distributed engineering team, fostering a culture of technical excellence, collaboration, inclusion, and continuous learning. Provide strong technical and people leadership, guiding system architecture, implementation, and career development for team members. Drive seamless integration with world-class customer support platforms a...

Role & responsibilities Hands-on experience with CI/CD tools Jenkins, GitHub Actions, GitLab CI, Azure DevOps Strong Linux/Unix administration and shell scripting Experience with Docker and Kubernetes (support/operations level) Working knowledge of cloud platforms AWS / Azure / GCP Experience in incident management, RCA, and production support Infrastructure as Code Terraform, Ansible Monitoring & logging – Prometheus, Grafana, ELK, Splunk Basic Python scripting Exposure to DevSecOps tools (SonarQube, Trivy, CodeQL) Provide L2/L3 support for DevOps tools, pipelines, and cloud environments Monitor systems, applications, and CI/CD pipelines for issues Troubleshoot build, deployment, and runtim...

Role & responsibilities Hands-on experience with CI/CD tools (Jenkins, GitHub Actions, GitLab CI, Azure DevOps) Strong knowledge of Linux administration & shell scripting Experience with Docker and basic Kubernetes operations Working knowledge of cloud platforms (AWS/Azure/GCP) Strong analytical skills for incident analysis and root cause analysis (RCA) Infrastructure as Code: Terraform / Ansible Monitoring & logging tools: Prometheus, Grafana, ELK Basic Python scripting Exposure to ITIL / SRE practices DevSecOps awarenes Strong exposure to DevOps operations and analytics Opportunity to transition into DevOps Engineer / SRE roles Hands-on experience with cloud and automation tools Monitor CI...

Job Summary Security OPs Responsibilities Detail focused able to follow and refine SOPs 1 Critical Eager to learn show initiative in picking up new tech 1 Critical Interest in DevOps 1 Critical SAST and SCA 2 Medium AKS Azure Kubernetes Services 2 Medium Concepts of DevOps and GitOps 2 Medium Azure DevOps Pipelines Repositories Artifacts Security Admin 2 Medium Azure container registry 2 Medium Azure Defender 2 Medium Azure Monitoring and alerts 2 Medium Quality gates (unit tests Code coverage) 2 Medium Dot Net Pipelines 2 Medium Container Scanning 3 Low Deploying Azure Resource via Azure DevOps CI/CD 3 Low Azure BICEP (Good to know) 3 Low Security and Compliance Scanning tools 3 Low PowerSh...

Job Description: This is a hands-on technical leadership role for someone who has built their foundation in full-stack software development and has proven experience operating within a service desk / production support environment. You will lead a team responsible for incident triage, defect analysis, patch development, and deployments across customer environments (including on-premises), while implementing AI-enabled predictive support to reduce incidents and improve service reliability. You will work directly with customers, including banks and large enterprises, and partner closely with Engineering, Product, and Customer Success to ensure software environments remain secure, stable, and c...

Key Responsibilities: People Team Leadership: Lead, hire, mentor, and grow high-performing data platform engineering teams while fostering a culture of ownership, accountability, and engineering excellence. Technical Architectural Stewardship: Provide technical direction and architectural oversight for large-scale, real-time data platforms supporting media streaming, analytics, and AI/ML workloads. Execution Delivery Ownership : Own end-to-end delivery of platform initiatives, ensuring predictable execution, high system reliability, and operational excellence at scale. Cross-Functional Partnership: Partner with Product, AI/ML, Analytics, and Business stakeholders to translate business goals ...

Clearly communicate, manage, maintain, support and execute mission directives to/with the Enterprise Monitoring team Ensure network monitoring software (SolarWinds) platforms are maintained/supported to quickly detect, diagnose, and resolve network performance problems and outages Execute network, system, and cloud systems monitoring, and support Cybersecurity measures Develop event products and modify and maintain event baselines prior to and during events and exercises Serve as the subject matter expert on network and system monitoring and service delivery of assigned project delivered capabilities Be responsible for collaborating with Windows and Linux systems engineers, application techn...

Key Responsibilities: 1. Site Operations Oversight: Plan and deploy daily security personnel as per shift schedules and site-specific SOPs. Conduct briefing sessions across all shifts and ensure grooming, discipline, and attendance compliance. Prepare and manage MDR, shift schedules, and site logs. Carry out efficient patrolling of internal and perimeter areas. Observe and respond to suspicious man/material movements. Ensure access control compliance and critical access management (labs, restricted zones). Maintain visitor/vendor records, key logs, badges, and lost found registers. Conduct weekly security training and refresher briefings. Perform surprise night inspections to assess readines...

Key Responsibilities Architect, develop, and maintain backend services and distributed systems driving large-scale data collection, processing, and reporting workflows. Design and optimize ETL (Extract, Transform, Load) pipelines for a range of data sources, enabling inventory mapping, enrichment, and transformation. Build, monitor, and troubleshoot microservices, data crawling tools, and plugins for cloud-native deployments and high system resilience. Implement advanced extraction and mapping frameworks using modern technology stacks, ensuring data is clean, comprehensive, and actionable. Ensure platform reliability and scalability with proactive incident response, robust monitoring, and on...

What you will accomplish Serve as the first point of contact (L1) for all support requests related to the AI/ML Platform, including ML training, inference, model deployment, and GPU allocation. Provide operational and on-call (PagerDuty) support for Ray.io and Kubernetes clusters running distributed ML workloads across cloud and on-prem environments. Monitor, triage, and resolve platform incidents involving job failures, scaling errors, cluster instability, or GPU resource contention. Manage GPU quota allocation and scheduling across multiple user teams, ensuring compliance with approved quotas and optimal resource utilization. Support Ray Train/Tune for large-scale distributed training and ...

Basic understanding of AWS infrastructure and services (e.g., EC2, RDS, ALB, S3, CloudWatch, IAM). Experience with application and infrastructure monitoring tools (e.g., CloudWatch, AppDynamics, New Relic, Dynatrace, Grafana). Basic database knowledge and the ability to perform simple checks (e.g., MySQL, PostgreSQL, Oracle, RDS). Understanding of web applications, APIs, HTTP status codes, and application errors. Ability to perform log and metric analysis for initial troubleshooting. Familiarity with ITSM tools for incident management (e.g., ServiceNow, Jira, Remedy). RESPONSIBILITIES: Provide Level 1 support for all client-facing applications and platforms, ensuring SLAs are met. Acknowledg...

What Youll Do This role involves supporting customers facing technical/product level issues. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and maki...

What youll do This role is a mix of supporting customers who reach out over live chat & emails. You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and m...

Job Title: ServiceNow Developer Location: Onboarding Chennai 1 week then Remote - Stay by client ISource Services is hiring for one of their client for the position of ServiceNow Developer. Strong understanding and knowledge in ITIL Processes Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows / Flows and interfaces supporting ITIL customers Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts. Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps. Develop standards , process and support and maintenance of existing environment Develop use-case scenarios for Testing Assist wit...

About The Role Project Role : Custom Software Engineer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP S/4HANA for Product Compliance Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performa...

What will your role look like Drive the overall ServiceNow platform solution strategy, architecture, and roadmap across multiple workflows Lead end-to-end solution architecture for multi-module implementations including ITSM, HRSD, CSM, GRC/IRM, CMDB/CSDM, Integrations, and Now Assist Facilitate business and technical workshops to gather requirements, define use cases, and arrive at architectural decisions Design future-state architectures that are scalable, upgrade-safe, and aligned with ServiceNow best practices Create and own Solution Blueprints, Process Definition Documents (PDDs), data models, process maps, and interface architectures Ensure alignment with CSDM standards, CMDB governanc...

Seeking a highly skilled Production Support / Site Reliability professional to ensure the stability, performance, and reliability of our production systems. This role involves proactive monitoring, rapid incident response, deep technical troubleshooting, and close collaboration with Engineering, DevOps, and Support teams. The ideal candidate will have strong experience in incident management, observability tools, cloud platforms, and database analysis, with the ability to communicate clearly during high-severity incidents and customer escalations. Roles and Responsibilities Monitor production systems, including APIs, databases, and customer-facing applications , to detect performance degrada...

Design, operate, and automate scalable MySQL/PostgreSQL databases on AWS. Lead performance tuning, upgrades, replication, and security compliance. Build monitoring, handle incidents, reduce operational toil, and mentor teams on reliable DB practices

What will your role look like Work closely with cross-functional teams to ensure smooth functioning of production systems and minimize downtime. Participate in Incident, Problem, and Change Management activities following ITIL best practices. Drive root cause analysis and ensure long-term fixes for recurring issues. Provide support during EST timezone and ensure timely response to business-critical escalations. Why you will love this role Opportunity to work on critical production environments with end-to-end system visibility. High ownership and accountability with the ability to make a direct impact on system stability and performance. Work within a collaborative and supportive environment...