11785 Incident Management Jobs

What will your role look like Define, guide, and support the execution of technical governance processes across ServiceNow ITSM and HRSD modules. Help develop standards and best practices for maintaining ServiceNow architecture and platform health. Support the design and implementation of a platform operating model to drive adoption and desired business outcomes. Provide technical evaluation of demands against platform architecture, capabilities, and best practices. Guide ServiceNow platform design, including considerations for integrations, performance, and scalability. Offer technical guidance, configuration standards, and code review support to ensure platform excellence. Assess instance ...

Overview Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via 'stories' Assists junior analysts through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals an...

Role Overview We are looking for a Project Manager to support execution across one of our high-priority initiatives. This role involves close coordination with internal functional teams, external vendors, and student groups to ensure smooth day-to-day operations. You will be working directly with the leadership team and supporting on-ground execution through well-organized, outcome-driven efforts. What Youll Do Act as a Single Point of Contact (SPOC) for coordinating with internal teams like HR, Finance, Compliance, and Tech to fulfill initiative-related needs. Liaise with external vendors for procurement, logistics, and service coordination. Manage and support student groups , ensuring smoo...

The role of an Incident Manager is central to service management and business operations. In this role you will ensure that incidents (unplanned interruptions, degradations, or failures in services) are handled quickly, efficiently, and with minimal impact to the business. You will ensure uninterrupted business continuity and round-the-clock alignment of services with organizational needs.In addition you will: Incident Handling & Coordination: Take ownership of incidents, especially major incidents, and coordinate resolution efforts across teams. Prioritization: Assess impact and urgency, and ensure incidents are prioritized appropriately. Communication: Keep stakeholders (users, customers, ...

We are seeking an experienced GRC Archer Consultant with 6 8 years of hands-on expertise in Archer platform implementation and integration . The ideal candidate will be responsible for driving Governance, Risk, and Compliance (GRC) initiatives by designing, configuring, and integrating Archer to other products and aligned to business requirements. Roles and Responsibilities: Lead the end-to-end customization, and administration of Archer solutions. Work closely with stakeholders to gather requirements and translate them into Archer solutions. Develop use cases, workflows, reports, and dashboards within Archer. Integrate Archer (API) with other systems as per business needs. Ensure Archer con...

Skills : 10yrs relevant experience on ServiceNow Core Development and Integrations. Worked on atleast 2 Products of ServiceNow (CSM HRSD ITSM ITBM ITOM ITAM SecOps Good hands-on with JavaScript, Angular JS, HTML/CSS Mandatory to have CSA (Certified ServiceNow Admin), Good to have CIS CAD Responsibilities for ServiceNow Developer ServiceNow Developer with experience on HRSD, CSM, ITSM, SPM, GRC SecOps, ITOM, ITAM. Configure Enhance the ServiceNow Platform to meet the Identified Business requirements and Functional needs. Utilize ServiceNow PluginsAutomation tools to build Innovative Solutions. Develop integrations leveraging point-to-point interfaces, Web Services file based transfers, etc. S...

8+ years of experience in application maintenance and support, with a focus on data-driven systems. Experience of managing Cloud Data based applications (preferably Snowflake, Matillion or other ETL tools) especially from Support & Maintenance perspective. Experience with ITSM tools (e.g., ServiceNow, Jira) for tracking Service Requests and enhancements. Performing Root Cause analysis and taking steps to reduce recurring incidents. Collaborate with cross-functional teams including Data Engineers, Data Architects and business analysts to ensure seamless application operations. Manage application upgrades, patches, and configuration changes. Develop and maintain documentation for application a...

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. Are you passionate about ensuring the reliability, performance, and scalability of enterprise applicationsJoin Ciena as a Senior Applications Support Engineer and play a critical role in supporting and optimizing systems like Salesforce, Oracle, Mulesoft, Oracle Integration Cloud, ServiceNow, and custom-built soluti...

Job Description: Must be able to work with various stakeholders and influence the outcome such as getting change window Possess practical knowledge and experience on ITIL processes such as but not limited to Event Management, Incident Management, Problem Management, Change Management, Release Management, Lifecycle Management and Threat and Vulnerability Management is a plus. A plus to have knowledge with one or more of the other enterprise network components including but not limited to SDN, SDWAN, AP, WLC, ACS, DHCP, DNS, DHCP, NTP, Proxy, Load Balancer, VPN, Firewall, IPS/IDS, WAF, NAC and Sniffer Experience working as a Network Engineer Experience in Azure Networking like Azure VPC Experi...

We are looking for a senior DevOps engineer to support a variety of internal company products and engineering divisions. This role is located on a central team and requires quick thinking, the ability to move between different systems, and work with multiple levels of staff inside the company. The successful candidate will be responsible for providing technical and project leadership, interfacing with software engineering groups, and promoting a positive and inclusive work environment. The candidate is also expected to strike a balance between Indian and US time zones to ensure the ability to attend meetings with business stakeholders, address production issues, and serve as an escalation po...

The SAP Sr Analyst Finance will be responsible for providing ongoing operational support and continuous improvement of financial business processes via introducing improvement and new functionalities in SAP Finance-Controlling and Project System modules while ensuring legal and regulatory compliance. The main responsibility of this position is to deliver solution using standard methodologies in SAP financial systems. The Analyst must possess expertise in understanding the business needs and translating into functional solution. The candidate is required to work in close collaboration with various business functions and interact with a diverse group of Subject Matter Experts, also to apply an...

Manage and resolve technical incidents Ready to work 24X7 Troubleshoot complex issues related to trading platforms/ financial systems Collaborate with development, operations, and technical teams (infrastructure, network, database) to resolve incidents Coordinate with technical teams to identify root causes and implement fixes Ensure timely resolution and meet SLAs Provide updates to stakeholders on incident status and resolution Required Skills: Trading platforms and financial systems experience Operating systems (Windows, Linux) Hands on Monitoring tools and incident management tools Excellent analytical and problem-solving skills Strong communication and coordination skills Preferred Skil...

Shift: 2-11 pm Work Mode: Hybrid Relevant Exp: 4 to 7 years Job Description: QA Role for a ServiceNow implementation project who is an experienced senior level testing resource. Needs to be highly motivated with experience leading conversations with the client, writing test cases, reviewing test results, tracking and managing QA defects and resolution, creating leadership reporting, and coordinating testing work across developers and client staff. Should have experience designing and developing ATF test cases in ServiceNow and should be well versed with the capability. Skill Requirements: Experienced QA with minimum 3-5 years of relevant experience, ServiceNow testing experience preferred. S...

Solutions Engineer - Major Incident Manager Desired Experience Range: 14+ years Location of Requirement: Bangalore Key Responsibilities Fulfill service requests within SLA timelines Monitor system health using industry standard monitoring tools such as DataDog, Conviva, Grafana, Splunk, BigPanda, etc. Maintain runbooks, intake procedures, and request fulfilment workflows Respond to issues arising from monitoring, inquiries, or automated reporting Assess incident priority and severity, and accurately log in ServiceNow or JIRA Perform initial incident triage, escalating to higher-tier support when needed Lead Priority 1 and 2 incidents as Incident Commander - coordinating resolution Deliver co...

Looking to onboard a skilled IT Content Writer with 0 to 3 years of experience to join our team in Mumbai. The ideal candidate will have excellent writing skills and the ability to create high-quality content for various platforms. Roles and Responsibility Develop and implement content strategies to engage target audiences. Create high-quality, engaging content for websites, blogs, and social media channels. Conduct research to stay updated on industry trends and developments. Collaborate with cross-functional teams to ensure consistency in branding and messaging. Edit and proofread content for accuracy, clarity, and grammar. Meet deadlines and deliver content on time. Job Requirements Stron...

We are looking for a skilled Program Manager / Senior Test Manager with 15+ years of experience to lead our test automation efforts in Mumbai. The ideal candidate will have a strong background in IT Services & Consulting, particularly in test automation. Roles and Responsibility Develop and implement comprehensive test automation strategies to ensure high-quality software delivery. Lead cross-functional teams to design, develop, and execute automated tests for complex systems. Collaborate with stakeholders to identify testing requirements and develop test plans. Design and implement automated testing frameworks and tools to improve testing efficiency. Analyze test results, identify defects, ...

Looking for a skilled Senior SME to join our team, with 44 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in this field and be able to contribute significantly to our organization's success. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement effective solutions to complex problems using expertise in IT Services & Consulting. Provide guidance and mentorship to junior team members to enhance their skills and knowledge. Analyze data and metrics to inform business decisions and drive continuous improvement. Stay up-to-date with industry trends and ...

Provide timely Level 1 and Level 2 technical support, aiming for a high first-call resolution rate Escalate complex issues to specialized IT teams (e g, Network, System Administration, Development) when necessary and ensure follow-up User System Maintenance Manage user accounts, including provisioning, de-provisioning, access control, and password resets in a diverse environment (Microsoft Active Directory, Linux user management) Perform routine system health checks and maintenance tasks for hardware and software Assist with the setup and configuration of new employee workstations (desktops, laptops, mobile devices) Provide basic support and troubleshooting for corporate applications and per...

Maintain a robust BCIM Program for Tech Centre India under the span with effective implementation of Operating Instruction and framework documents on continuity, de-risking, recovery desking, BIA, contingency plans, exercising, etc. Promote Business resilience. Raise the profile of the department by engaging with key stakeholders to understand the challenges faced and anticipate emerging risks. Ensure self-growth to improve quality of productivity and contribute towards the teams growth. Promote Competency development of team. To establish a robust contingency plan covering all functions, ensuring the overall risk is minimized in the event of an incident having a major impact on the operatin...

Diligently manage and coordinate all aspects of projects assigned to ensure proper design and solution. Participate in strategic planning and development of the enterprise architecture. Define, design, implement and holds up infrastructure application solutions. Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems. Ensure knowledge pertaining to new implementations and technologies are adequately divided into the team. Ensure adequate monitoring and controls are in place to ensure stability of the solutions, Service-Now incidents and Baan. Establish clear communication channels and ensure proper feedback mechanisms are in place with ...

KPMG India is looking for Assistant Manager - Infrastructure to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that healt...

Responsibilities Indicative years of experience: 4+ years Role Description: Log, diagnose and resolve medium and complex system problems and issues reported by business by referring to system documents Triage system problems to appropriate technical teams; communicate the outages to the business and technical teams Provide permanent resolutions to recurring issues Work as an expert on one or more applications/functionality (in a support area) to provide required support to the business users Help in on-boarding and training new team members Reporting relationship: This role will report to Delivery Manager / Senior Delivery Manager Key Responsibilities: Work independently on production incide...

1. Security Operations Oversight Supervise day-to-day operations of deployed guards, access control, and CCTV monitoring. Conduct site patrols, post inspections, and ensure adherence to client SOPs. Monitor visitor management, badge issuance, and access permissions. 2. Incident Management Act as the first escalation point for on-ground incidents. Document and report incidents to the Site Security Lead and client stakeholders. Support investigation of thefts, misconduct, or security breaches. 3. Emergency Preparedness Assist in conducting fire drills, evacuation exercises, and crisis response protocols. Ensure all staff are trained in emergency SOPs. Provide on-ground leadership during emerge...

Key ResponsibilitiesWork towards improving the customer experience by simplifying or improving any kind of communication that goes to our customer Content creation Communication Design Knowledge bank for customer communication Stakeholder managementProject management/ Team Management Skills AttributesEnglish grammar and content writing expertise Knowledge of design software ie Photoshop, Html coding Managing internal customers and teams, ie internal teams who come for customer communication requirements Ability to drive teams to take up customer experience improvement projects and assist them in closure Team Management

Design and maintain monitoring solutions for infrastructure, application performance, and user experience. Implement automation tools to streamline tasks, scale infrastructure, and ensure seamless deployments. Ensure application reliability, availability, and performance, minimizing downtime and optimizing response times. Lead incident response, including identification, triage, resolution, and post-incident analysis. Conduct capacity planning, performance tuning, and resource optimization. Collaborate with security teams to implement best practices and ensure compliance. Manage deployment pipelines and configuration management for consistent and reliable app deployments. Develop and test di...