5758 Incident Management Jobs

The role involves planning and resource allocation for routine operations within the analytical development function. You will be responsible for ensuring timely analysis of finished products and raw materials for various projects. Your duties will include reviewing analytical data, raw data, daily usage logbooks, and lab notebooks to support operations. You will also be involved in preparing and reviewing critical documents such as Analytical Method validation protocols, reports, method transfer protocols, and Standard Operating Procedures (SOPs). Additionally, you will conduct literature searches and provide guidance on new method development. Another key aspect of the role is to review data for stability studies and ensure timely analysis of samples. You will need to identify resource needs and initiate procurement to prevent delays in project deliverables. Supporting product technology transfers and ensuring compliance with safety measures will also be part of your responsibilities. In terms of quality management, you will be required to raise change controls, ensure data integrity, and adhere to Good Manufacturing Practices (GMP). You will also handle documentation related to Quality Management Systems (QMS), Environmental Management Systems (EMS), and Occupational Health & Safety Assessment standards. As part of your job authority, you will review analytical data, plan and allocate resources, prepare and review SOPs, and technology transfer documents. You will also review calibration data, logbooks, and lab notebooks, as well as identify and report any near misses, hazards, or unsafe conditions. Other responsibilities include implementing QEHS policies and objectives, ensuring the use of personal protective equipment (PPE) during operations, and managing incidents and non-conformities effectively. You will also oversee work permit systems during maintenance activities and ensure proper waste disposal procedures are followed.,

Are you ready to take on the role of a Senior Lead Associate - Incident Management and be a part of our ever-evolving IPC Team We are seeking a skilled and experienced Incident Manager who can effectively manage and resolve non-major technical incidents within our organization. As an Incident Manager, you will play a key role in leading and coordinating incident response efforts with cross-functional teams. Your strong communication and leadership skills, coupled with a solid technical background, will be essential in this position. Key responsibilities will include serving as a point of contact for non-major incidents, quickly assessing and prioritizing incidents based on impact and urgency, and assisting in the continual improvement of incident management processes and procedures. You will be responsible for communicating incident status updates to stakeholders and senior management, ensuring timely resolution of incidents, and conducting post-incident reviews to identify root causes and prevent future incidents. Additionally, you will provide guidance and support to technical teams during incident response. The ideal candidate will have a proven background in incident response and management, with experience in leading incidents in a fast-paced and complex environment. Excellent communication and leadership skills are a must, along with the ability to remain calm and focused under pressure. A broad understanding of IT systems and security is also required for this role. You will be based in our modern hubs located in Indore, Pune, or Bangalore, at the heart of city centers and tech capitals. As part of our agile and dynamic collective, you will collaborate with different teams and offices across the globe to drive results and deliver value to our customers. To excel in this role, you should possess strong problem-solving skills, excellent communication skills, technical knowledge of IT systems, applications, and infrastructure, as well as experience with ServiceNow. Attention to detail, the ability to work under pressure, a customer-centric focus, a proactive mindset, collaboration skills, and adaptability are also key attributes required for success in this position. If you are determined, inclusive, and open to working in a challenging yet rewarding environment, we invite you to apply now and be a part of shaping the next chapter of your career.,

You are a highly skilled and experienced Java SRE (Site Reliability Engineer) sought by our team in Bangalore. You should have a strong background in Java development and production support (L2/L3), demonstrating the ability to uphold the reliability, performance, and availability of large-scale enterprise systems. In this role, your responsibilities will include providing L2/L3 support for Java-based production systems, ensuring swift resolution of critical issues. You will be expected to monitor system health and performance, promptly identifying and addressing potential issues. Collaborating with development, QA, and infrastructure teams is crucial to enhance application reliability and scalability. Your expertise should encompass strong hands-on experience with Java/J2EE technologies and deep knowledge of Java production support and debugging high-volume applications. You should possess a profound understanding of SRE principles, monitoring tools (e.g., Prometheus, Grafana), and logging systems (e.g., ELK stack, Splunk). Experience in incident management, change management, and familiarity with ITIL best practices is required. Moreover, knowledge of CI/CD pipelines, automation scripts, and proficiency in cloud platforms (preferably AWS/Azure/GCP) will be beneficial. Excellent problem-solving skills and the ability to perform effectively under pressure are essential for success in this position. This is a full-time employment opportunity with an immediate to April joiners" notice period. If you are a Java SRE professional looking to leverage your skills in a challenging environment, we encourage you to apply for this position.,

The company is a leading IT services provider specializing in storage technologies and infrastructure solutions. The role requires a highly experienced individual with 2 - 10+ years of experience in storage technologies, specifically NetApp Cluster Mode and EMC Powermax. You must possess a strong SAN networking knowledge in Brocade and CISCO MDS SAN Switches. Your responsibilities will include handling day-to-day operations (L1, L2, L3) for storage devices, troubleshooting issues, and ensuring quality production maintenance. You will be expected to provide on-call support, collaborate with other infra support teams, perform monitoring, vendor management, and health checks. Identifying opportunities for process improvement, ticket remediation, and taking ownership of incidents, changes, and problems will be part of your role. Additionally, you will lead critical outage calls, participate in customer meetings, generate storage reports, tune parameters, address performance issues, and manage capacity and performance scale out. To excel in this role, you should have a strong knowledge (L1 - L3 level) on Storage Technologies like NetApp Cluster Mode, experience in handling day-to-day operations for storage devices, troubleshooting skills, good communication skills in English, ability to collaborate with other teams, expertise in NetApp Cluster mode filers and SAN switches, experience in storage replications, coordination with stakeholders and vendors, leadership skills for critical outage calls, and capacity and performance management experience. This position is based in Navi Mumbai, Hyderabad, or Bangalore, India.,

NTT DATA is looking for a Storage-Pure Systems Integration Specialist Advisor to join the team in Bangalore, Karnataka, India. As a part of this inclusive and forward-thinking organization, you will be responsible for working closely with key technical and business stakeholders to determine data and storage requirements, and create solutions to meet these requirements. To be successful in this role, you should have 10-12 years of relevant experience along with an undergraduate degree or equivalent combination of education and work experience. You must have good verbal and written communication skills, be eager to learn and apply acquired knowledge, and possess basic project management skills. Additionally, you should have ITIL foundation certification, technical writing skills, and experience with EMC Storage Administration-PowerMax, Isilon, Unity, and Pure Storage. Your responsibilities will include designing, installing, and administering storage systems, processes, and enhancements for complex high-traffic, business-critical communications and/or network-based (cloud) product systems. You will lead the development and maintenance of enterprise storage environments, including enterprise storage arrays, fiber channel switches, and Network Attached Storage (NAS) physical and virtual tape devices. Furthermore, you will develop solutions and processes for reliable and stable data storage management, security, backup, restoration, archiving, and replication. In this role, you will also be expected to regularly exercise discretion and independent judgment on business matters, perform incident management and change management execution, and create and manage capacity and trending reports of system operations. You should have advanced knowledge of Excel, Access, and other tools to create reports and dashboards, as well as excellent verbal and written communication skills with an emphasis on customer service. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. The company's services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success, and is a leading provider of digital and AI infrastructure in the world.,

You are M&G Global Services Private Limited, a fully owned subsidiary of the M&G plc group of companies, dedicated to providing a range of value-adding services since 2003. Your purpose is to instill real confidence in individuals to invest their money wisely. Operating as an international savings and investments business for over 170 years, you offer financial products and services through Asset Management, Life, and Wealth segments, aiming to deliver superior financial outcomes for clients and shareholders. As Lead Engineer Technology Command Centre Specialist, you will manage a team responsible for monitoring and maintaining IT infrastructure and application operations to ensure the availability and performance of critical business platforms. Your role involves proactive incident management, effective communication during bridge calls, and collaboration with support teams to ensure timely incident resolution. Experience with monitoring tools like SolarWinds, AppDynamics, Dynatrace, and Splunk is essential for maintaining optimal system performance. Your team will support UK and India business operations, with extended coverage for Asia Pacific regions, requiring flexibility in working hours in a 24/7 model. Ensuring a balanced roster to meet business needs while prioritizing work-life balance for team members is crucial for productivity and job satisfaction. In this role, team management skills are key, leading 24x7 monitoring, incident management, root cause analysis, and performance optimization. You will coordinate efforts during IT incidents, analyze alerts, collaborate with infrastructure teams, generate reports, and drive continuous improvement through process optimization and automation tools. Strong communication, engagement, and interpersonal skills are necessary for effective coordination with cross-functional teams. The ideal candidate is passionate about leading a motivated team, adaptable to fast-paced environments, curious to learn and develop technical skills, collaborative yet self-motivated, taking ownership of tasks, and able to challenge and speak up when needed. A Bachelor's degree in science, Information Technology, or related field, along with 7+ years of technology work experience and proficiency in monitoring tools are required. Basic Cloud certifications and soft skills like excellent communication, team management, analytical skills, and the ability to work under pressure are advantageous. Embodying M&G Behaviours of "Tell it like it is," "Own it now," and "Move it forward together," with care and integrity, is fundamental for success in this role.,

As a Senior Administrator with over 10 years of experience in the IT industry, you will be responsible for designing, implementing, and managing Windows, Cisco UCS, and VMware environments. Your role will involve supporting day-to-day operations in a Windows Server 2016 environment, migrating applications and data to a new VMware vSphere 6 environment, configuring and managing Active Directory, DNS, and DHCP, providing technical support to users and IT staff, and managing a Windows Server 2008 R2 environment with 500 users. You should have strong technical skills and a passion for learning new technologies. Your key skills should include expertise in Windows Server 2012/2016/2019, VMware vSphere, Active Directory, DNS, DHCP, File Services, Print Services, Incident Management, and Change Management. Your proven track record of success in this field will be essential in ensuring the smooth functioning of the IT infrastructure.,

As a Senior Incident and Problem Manager at FIS, you will play a crucial role in providing 24x7 support for incidents within a production environment, ensuring that service level agreements are met to support clients" critical business requirements. You will act as the focal point for incident review and escalation when necessary, working across various product lines and engaging with different levels of management on a daily basis. Your familiarity with the ITIL framework will be essential as the Incident Management process feeds into the Change and Problem processes. Your responsibilities will include developing, coordinating, and promoting incident management activities across the enterprise, ensuring the effective functioning of Incident Management processes across all support areas. You will manage and direct technical specialists and computer operations staff during incident restoration, serving as a liaison between different teams for high severity incidents. To be successful in this role, you should have 8 to 12 years of experience in incident management principles, procedures, and techniques. Strong knowledge of ITIL, issue resolution, escalation practices, FIS products and services, and IT infrastructure is required. Your ability to think analytically and creatively when problem-solving, along with effective communication skills at all organizational levels, will be key. You should also possess decision-making skills within specified parameters and the ability to make independent and collaborative decisions. Joining FIS will offer you an exciting opportunity to be part of the world's leading FinTech Product MNC, with a range of benefits designed to support your lifestyle and wellbeing. You will have a multi-faceted job with a broad spectrum of responsibilities in a modern international work environment, collaborating with a dedicated and innovative team. At FIS, we are committed to safeguarding the privacy and security of all personal information processed to provide services to our clients. Our recruitment model primarily involves direct sourcing, and we do not accept resumes from recruitment agencies not on the preferred supplier list. We do not bear any responsibility for fees related to resumes submitted through job postings or other parts of our company.,

The Head of Data Technology IWPB and HSBC UK will have accountabilities for all IWPB data technologies, as well as deliveries of wider data technologies that benefit the IWPB business and HSBC UK. Reporting into the Head of CTO Data Technology, you will be responsible for strategic technology planning, transformation execution, and budget delivery with the business. Your role involves overseeing the full lifecycle of IWPB data technology services to meet data use case and regulatory requirements, and ensuring data technology service delivery to the IWPB business and HSBC UK. This includes strategic design, build quality, and service uptime metrics. You will govern the data applications to Group data standards and assist the business and markets in adopting Groupwide data capabilities and associated tooling to address complex and ambiguous problems across multiple markets. Leading the team to build core and common reusable data technology components required across multiple value streams is a key aspect of your role. Collaboration with the business is essential to deliver excellent results to challenging problems across multiple functions and geographies. You will need to focus on building engineering excellence within the team and deliver against a strategic operating plan that ensures resources, including capability, people, and funding, can enhance current customer journeys and deliver new features and compelling services. As the Head of Data Technology, you will be responsible for the global implementation of IWPB data and wider data initiatives within the Group Data Strategy. This involves working with global, regional, and business and tech leads to provide optimized global services tailored to address business demand solutions. Driving simplification of the data technology landscape through partnerships with the business to modernize strategic applications and phase out non-strategic ones in alignment with the Data Future State Architecture is also a critical aspect of your role. Your primary business stakeholders include the Head of Data and Analytics IWPB, Data Analytics Office, and COO of HSBC UK, while your primary technology stakeholders are CIO IWPB and CIO HSBC UK. It is imperative for you to drive engineering excellence, digital solutions delivery, and data standardization to support the business agenda of IWPB and HSBC UK. You will need to define, develop, and implement cutting-edge strategies to address complex problems using modern technology platforms across multiple markets. Managing the annual budget between designing and developing new services and supporting existing services, enabling reduced operational costs, and optimizing headcount distribution to deliver business value are essential responsibilities. You should have outstanding leadership skills and a deep understanding of emerging data technologies, operational effectiveness, and global data technology delivery. Experience in leading and influencing global technology teams, as well as familiarity with key technology trends and regulatory expectations, is crucial for this role. Your capabilities should include cultivating innovation, strategic thinking, taking action on new opportunities, building effective teams, driving vision and purpose, resilience in facing setbacks, managing ambiguity, and ensuring accountability. Persuasion, conviction, and the ability to address difficult issues are also important traits for this position.,

As a Technical Account Manager (TAM) at Oracle, you will play a crucial role in providing customers with guidance and support throughout the implementation lifecycle to ensure the successful and effective utilization of Oracle's products and related services. Your primary responsibility will be to maximize customer satisfaction, drive referenceability, and enhance revenue streams. You will act as a trusted advisor, building strong relationships with key customer contacts and understanding their industry and technical environment to tailor Oracle solutions accordingly. In this role, you will collaborate with Sales, Customer Service Managers, and customers to identify needs, propose solutions, and coordinate the delivery of support services. Your expertise in project management principles will be key as you manage contract costs, resources, scheduling, scope, and risk to ensure successful project delivery. Additionally, you will be involved in account planning, account reviews, and identifying new opportunities for business growth. The ideal candidate for this position will have 7-10 years of enterprise implementation experience, coupled with expertise in IT service management, project management, or account management. Possessing advanced educational degrees and relevant certifications such as ITIL, PMP, or Prince2 will be advantageous. Your ability to communicate effectively with senior executives, along with your demonstrated experience in managing large IT projects, will be critical for success in this role. As part of Oracle Customer Success Services (CSS), you will be part of a team that enables organizations to leverage their Oracle investments for cloud adoption with confidence. Your technical proficiency in Oracle Database and applications, coupled with knowledge of Oracle Cloud Infrastructure, will be essential. You will be responsible for managing service delivery activities for Oracle products deployed on Cloud and On-Premises, serving as the primary contact between customers and Oracle. Your responsibilities will include establishing service delivery plans, managing resources, conducting regular business reviews, implementing service improvement processes, and coordinating incident management efforts. Your strong organizational skills, attention to detail, and commitment to customer satisfaction will be key in ensuring the successful delivery of services and maintaining high service quality levels. This role offers the opportunity to work in a dynamic and global environment, where your contributions will be valued and rewarded. If you are looking to further your career in a challenging and rewarding role with a leading cloud solutions provider, this position as a Technical Account Manager at Oracle may be the perfect fit for you.,

As the first point of contact, you will be responsible for answering phone calls, emails, and other communication channels to provide excellent customer support. You will troubleshoot basic software and network issues, escalating more complex problems to the next level of support when necessary. Logging call activity and maintaining accurate records of events and updates on tickets will be part of your documentation duties. Your primary focus will be on delivering high-quality customer service by providing accurate information and ensuring customer satisfaction. User account management tasks, such as creating accounts, assigning permissions, and resetting passwords, will also be within your scope. Additionally, you will be responsible for incident management, keeping customers informed about the status of their incidents or service requests. Collaboration will be key in this role as you work closely with internal L2/L3 teams and client teams to effectively resolve customer issues. In addition to the regular requirements, you should possess strong analytical and decision-making skills. A good understanding of MS Office, ticketing processes, and knowing when to escalate tickets to supervisors and other groups are essential. This role will require you to be adaptable to a 24 x 7 work environment with rotational shifts and roster offs. Your dedication to providing exceptional customer support and your proactive approach to problem-solving will be crucial for success in this position.,

As an MS-SQL DBA L2, you will be responsible for providing 24*7 database support including incidents, requests, and changes. This includes offering on-call support during weekends and out of business hours, as well as ensuring 24x7 support for critical production systems. Your role will involve a strong understanding of Production Database Operations and the importance of Business-As-Usual (BAU) operations. Additionally, you should have good knowledge of the ITIL Framework and possess effective communication skills both in written and verbal forms. You will be expected to have experience in Incident Management, handling crisis calls by engaging with vendors and clients, and demonstrating strong analysis skills, problem-solving abilities, and decision-making skills. It is important that you are willing to take responsibility and ownership of problems, as well as continuously upskill yourself on new concepts, features, and open-source technologies while acting as a mentor to others. In this role, you will be required to work in a rapidly changing environment, plan and execute PSU Patching and Upgradation of SQL Server, and have experience in automating PSU Patching and other routine tasks. Your responsibilities will also include account management, performance monitoring, optimizing queries, managing security parameters, handling backups, and troubleshooting SQL Agent Jobs and Maintenance Plans. To be successful in this position, you must have good team working skills, the ability to work in shifts on a 24x7 rotation basis, and a positive attitude. Strong knowledge of Production Database Operations, ITIL Framework, and experience in Incident Management are essential. Additionally, proficiency in presentation skills, project management, and troubleshooting data corruption are highly valued. Ideally, you should have 5-8 years of experience in a similar role, hold an engineering or computer science degree, and possess relevant RDBMS certifications. Experience in handling a large environment with a minimum of 500+ SQL instances and TBs of database size is considered advantageous. Join us at Socit Gnrale, where we believe in the power of individuals to drive change and shape the future. If you are looking for a stimulating environment where you can grow, innovate, and make a positive impact, then we welcome you to be part of our team. Our commitment to diversity, inclusion, and ESG principles ensures that you will have the opportunity to contribute meaningfully to our activities and policies while growing both personally and professionally.,

Oracle is dedicated to empowering individuals to achieve more by leveraging exceptional analytics capabilities. As part of the Services Excellence team within Oracle Analytics, you will play a crucial role in innovating, constructing, and maintaining the service management technologies essential for supporting our products. Our ultimate goal is to ensure our products evolve into world-class services by prioritizing customer focus, scalability, availability, reliability, and security. We continuously invest in refining processes and technology to enhance our services. Your primary responsibility will involve overseeing the health and incident management of Oracle Analytics service offerings. This presents a unique opportunity for you to utilize your expertise in analytics, project management, and leadership to spearhead incident response for a diverse range of production incidents. Operating in a dynamic and fast-paced environment, you will juggle multiple tasks while collaborating with internal technical resources and external vendors to swiftly resolve incidents. As an Incident Commander, you will play a pivotal role in organizing and influencing teams within our expansive and diverse organization. By fostering strong relationships, you will drive results and enhance our capacity to deliver outcomes effectively in the future. Your role will involve advising service teams during major incidents and ensuring that our incident management team continues to make a substantial positive impact on our customers and Oracle. Success in this role hinges on your ability to remain composed, professional, and focused in challenging, rapidly changing circumstances. You should also be adept at achieving objectives independently within a distributed team. **Qualifications:** - Bachelor's degree in computer science or a related technical discipline, or equivalent experience - Demonstrated expertise in incident management and continuous improvement practices - Thorough understanding of IT service management concepts and processes; ITIL certification or equivalent is advantageous - Proficiency in technical problem-solving and crisis management strategies - In-depth knowledge of IT principles, methodologies, particularly in cloud computing, networking, or sys admin - Proven ability to collaborate in resolving complex issues - Detail-oriented, organized, critical thinker - Exceptional written and verbal communication skills - Capacity to foster a collaborative team environment - Ethical values emphasizing honesty, integrity, accountability, emotional intelligence, and growth-oriented mindset **Responsibilities:** - Manage incidents of varying complexity, from large-scale outages to unique incidents impacting individual customers - Advocate for customer-centric incident response and mitigation strategies - Participate in a Follow the Sun global shift rotation, covering local daytime hours, holidays, weekends, and on-call duties on a rotational basis - Collaborate with other IT groups and business partners to expedite service restoration, minimize business impact, and meet SLA targets - Communicate incident status to diverse organizational levels, including senior leadership, through structured and informal channels - Document incident details, maintain timelines, and conduct post-incident evaluations - Identify improvement opportunities and lead initiatives to implement new processes - Establish and nurture strong partnerships with incident participants and partners - Develop, update, and manage incident processes and documentation **About Us:** As a pioneer in cloud solutions, Oracle leverages cutting-edge technology to address current challenges. Collaborating with industry leaders across various sectors, we have thrived for over 40 years by upholding integrity in all operations. At Oracle, we believe genuine innovation flourishes when everyone has the opportunity to contribute. We are committed to fostering an inclusive workforce that provides equal opportunities to all. Our global career opportunities at Oracle prioritize work-life balance and offer competitive benefits that are fair and consistent. We support our employees with flexible medical, life insurance, and retirement options, while also encouraging community engagement through volunteer programs. We are dedicated to integrating individuals with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation due to a disability, please reach out to us via email at accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,

As an Internal Audit Manager, your primary responsibility will be to oversee and lead various audit programs focused on IT and IT Security. You will be tasked with developing and enhancing audit methodologies and checklists to align with industry best practices. Your role will involve spearheading audits related to Information Technology General Controls, Change Management, Application Development, Incident Management, Network Management, Vulnerability Assessment, and Cybersecurity. It will be essential to ensure that audits are conducted within the defined scope and completed on time. You will play a crucial role in overseeing and conducting a diverse range of audits, including operational, financial, IT, and compliance audits. Your strategic oversight and mentorship to audit teams will be vital in upholding and surpassing quality standards. Collaborating with process owners to design and implement effective controls to mitigate identified risks will be a key aspect of your role. Furthermore, meticulous documentation and continuous compliance with re-performance standards will be necessary by reviewing and updating work papers in the central repository. Tracking and reporting on the implementation of audit recommendations, engaging with stakeholders, and conducting thorough evaluations of processes, policies, SOPs, and applications to identify potential risks will be part of your responsibilities. You will be required to independently draft comprehensive audit reports, facilitate discussions with stakeholders, and build and maintain strong relationships with key stakeholders. Your role will encompass providing strategic support to the Chief Internal Auditor in various areas such as reporting, budgeting, project management, recruitment, and global reporting initiatives. Actively participating in key organizational initiatives, facilitating learning and development opportunities, driving risk awareness and control mindset, and supporting internal transformations for the IA function will also be essential aspects of your job. To excel in this position, you will need to possess essential qualifications such as CA, CIA, MBA, B.Tech, or B.E. from a recognized institution, along with professional credentials demonstrating expertise in IT audits. Additionally, technical proficiency, team management skills, analytical capabilities, independence, exceptional communication skills, strong leadership qualities, business acumen, and motivation are desired skills for this role. Experience or familiarity with AI, machine learning, cybersecurity principles, and practices will be advantageous. Your ability to leverage emerging technologies to enhance audit processes and risk assessments will be beneficial in driving the tech transformation within the Internal Audit function.,

The Oracle SCM Functional Analyst role requires a combination of business knowledge and expertise in Oracle Distributed orchestrations and Procurement modules. As a part of this position, you will need to understand and analyze business problems, recommend solutions based on Oracle EBS/Fusion Architecture, and facilitate communication between business and technical resources. Your coordination skills will be essential in working with different teams to deliver solutions effectively. Your responsibilities will include gathering and transforming business needs into functional specifications, organizing requirements into solution categories, preparing documentation such as functional specifications and integration documents, and collaborating closely with technical teams for solution development. You will also be involved in evaluating solutions, conducting testing, providing post-Production support, and serving as a Subject Matter Expert in production operations. To be successful in this role, you must have at least 6 to 8 years of experience in Oracle Applications with a strong understanding of Oracle Supply chain management. Additionally, you should have 1 to 2 implementation or Support project experience in Oracle Fusion Applications as a Fusion SCM Functional Consultant, hands-on experience in SQL and PL/SQL, and expertise in various Oracle modules including Order management, Procurement, Inventory, and more. Preferred qualifications include a Bachelor of Engineering degree in Computer Engineering, Masters in Computer Applications, or equivalent from a reputed institute. Any certification in Supply Chain Management or SCM Modules is preferred but optional. Strong communication skills, understanding of Agile Development Process, and experience with Configuration Management and Incident Management are also desirable. If you possess the required skills and qualifications, and are looking to take on a challenging role in Oracle SCM Functional Analysis, we encourage you to apply and be a part of our dynamic team in Hyderabad.,

As a SAP Security and GRC Consultant at Birlasoft, you will be responsible for SAP role design, administration, and analysis on SAP implementation & maintenance projects. Your main responsibilities will include but not limited to: - Experience in GRC access control, RAR (Risk Analysis and Remediation), SOD (segregation of duty), mitigation, and remediation. - Experience in BW authorization and access. - Performing high-level support including problem determination for all SAP security needs within Development, QA, and Production SAP clients and the WebSphere application. - Designing and implementing new authorization concepts in collaboration with business departments and IT stakeholders. - SAP role design, administration, and analysis including profiles, user IDs, and custom authorization objects. - Managing transports. - SAP user administration following approved procedures. - Responsible for the integration of SoD conform processes and authorization validation. - Meeting or exceeding all task deadlines assigned. - Obtaining clear and concise requirements from senior management user community. - Incident Management. - Performing and managing tasks independently or as part of an international or local operations team. - Comfortable working in US shift. - SAP security troubleshooting and end-user support. - Supporting SAP security in different project stages (blueprint, QA, Go-live) and upgrades. - Understanding critical access restrictions and audit compliance requirements for tables and reports. Desirable skills for this role include: - GRC Access Control. - Application security and infrastructure security. - Fiori Artifacts. - Exposure to SAP ERP and SAP Activate methodology and accelerators. - SAP GRC Security. - SAP GRC suite. - Exposure to ECC/S4 HANA system. - SAP Certification. - 5-8 years of relevant experience. Join us at Birlasoft, where you will be part of a global leader driving innovation in Cloud, AI, and Digital technologies, committed to building sustainable communities and empowering societies worldwide.,

As a Technology Service Specialist, AVP at our Pune location, you will be an integral part of the Technology, Data, and Innovation (TDI) Private Bank team. In this role, you will be responsible for providing 2nd Level Application Support for business applications used in branches, by mobile sales, or via the internet. Your expertise in Incident Management and Problem Management will be crucial in ensuring the stability of these applications. Partnerdata, the central client reference data system in Germany, is a core banking system that integrates many banking processes and applications through numerous interfaces. With the recent migration to Google Cloud (GCP), you will be involved in operating and further developing applications and functionalities on the cloud platform. Your focus will also extend to regulatory topics surrounding partner/client relationships. We are seeking individuals who can contribute to this contemporary and emerging Cloud application area. Key Responsibilities: - Ensure optimum service level to supported business lines - Oversee resolution of incidents and problems within the team - Assist in managing business stakeholder relationships - Define and manage OLAs with relevant stakeholders - Monitor team performance, adherence to processes, and alignment with business SLAs - Manage escalations and work with relevant functions to resolve issues quickly - Identify areas for improvement and implement best practices in your area of expertise - Mentor and coach Production Management Analysts within the team - Fulfill Service Requests, communicate with Service Desk function, and participate in major incident calls - Document tasks, incidents, problems, changes, and knowledge bases - Improve monitoring of applications and implement automation of tasks Skills and Experience: - Service Operations Specialist experience in a global operations context - Extensive experience supporting complex application and infrastructure domains - Ability to manage and mentor Service Operations teams - Strong ITIL/best practice service context knowledge - Proficiency in interface technologies, communication protocols, and ITSM tools - Bachelor's Degree in IT or Computer Science related discipline - ITIL certification and experience with ITSM tool ServiceNow preferred - Knowledge of Banking domain and regulatory topics - Experience with databases like BigQuery and understanding of Big Data and GCP technologies - Proficiency in tools like GitHub, Terraform, Cloud SQL, Cloud Storage, Dataproc, Dataflow - Architectural skills for big data solutions and interface architecture Area-Specific Tasks/Responsibilities: - Handle Incident/Problem Management and Service Request Fulfilment - Analyze and resolve incidents escalated from 1st Level Support - Support the resolution of high-impact incidents and escalate when necessary - Provide solutions for open problems and support service transition for new projects/applications Joining our team, you will receive training, development opportunities, coaching from experts, and a culture of continuous learning to support your career progression. We value diversity and promote a positive, fair, and inclusive work environment at Deutsche Bank Group. Visit our company website for more information.,

Join our Team This Role is responsible for alarm analysis, operation-maintenance, troubleshooting & change request implementation on IP nodes such as routers, switches, firewalls, load balancers, and security gateways. You will also be responsible for trouble ticket analysis and resolution of trouble tickets raised by customers or L2 teams. Fault management on all routers and switches equipment will be part of your responsibilities, along with following up with support in case of raised cases. Actively supervising ITSM ticket queues to maintain MTTR will be a key aspect of your role. Analytical skills like logical thinking, problem-solving, and handling assignments are mandatory. You will need to identify the root cause of P0/P1/P2/P3/P4 incidents and recommend appropriate resolution actions for other events that customers identify as requiring Root Cause Analysis (RCA). You will be the first point of contact for support for any alarm/event/KPI related issues and will have close collaboration with the field team for all field activities such as hardware failures and node unreachable instances. Ensuring timely restoration of services to maintain MTTR for good customer experience and high service availability to meet Service Level Agreements (SLA) is crucial. Proactive involvement in detecting possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function is required. You will also be responsible for node health checks, backups, and troubleshooting any deviations identified, along with sharing details for MIR & CSR to respective teams. Having an end-to-end network understanding and handling 3PP/OEM, problem management support, data analytics, and customer governance will be part of your responsibilities. You will need expertise in IP firewall on Cisco FTD + Firepower + ASA, good knowledge in IP networking protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing. Understanding of switching VLAN, STP, RSTP, MSTP, VRRP, HSRP, IP security protocols such as IPSEC, GRE, VPN, CGNat, CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN, as well as telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable. Good communication and troubleshooting skills are essential for this role, along with having 5-10 years of relevant experience in the IP domain.,

As a proactive and experienced Incident Manager, you will be responsible for overseeing and managing the end-to-end incident management process in a dynamic, large-scale high-tech enterprise environment. Together with a team of ITSM experts, you will handle major incidents, ensuring swift resolution, identifying root causes, and driving continuous improvements to minimize service disruptions and optimize response processes. Your key responsibilities will include managing the incident management lifecycle, from identification to resolution, ensuring adherence to SLAs, and minimizing business impact. You will manage major incidents with urgency, coordinating cross-functional teams to restore services quickly. Acting as the central point of communication for all stakeholders during incidents, you will provide regular updates on status, impact, and resolution timelines. Additionally, accurate documentation of incidents, including root cause analysis (RCA) follow up and post-incident reports, will be essential. You will provide 24/7 support for incident response, including on-call responsibilities as part of a rotational schedule. Proactively monitoring high-priority services and potential risks, you will take preventative action where necessary and develop escalation procedures to ensure critical incidents receive appropriate attention. Continuously analyzing the incident management process to identify opportunities for efficiency, speed, and accuracy improvements will be crucial. Collaborating with problem management teams to address recurring incidents and implement permanent solutions, you will deploy process enhancements to improve metrics like First Time Resolution and MTTR. You will also collaborate with internal teams and external vendors to ensure streamlined communication during incidents, drive incident-related meetings, and train and mentor team members and stakeholders on incident management best practices. Required qualifications for this role include proven experience (5+ years) in incident management within a large-scale, high-tech enterprise environment, a strong understanding of ITIL/ITSM frameworks and processes, experience managing major incidents (P1/P2), familiarity with monitoring tools and ticketing systems, strong leadership, decision-making, problem-solving skills, and exceptional communication skills. Preferred qualifications include ITIL v4 Certification, experience with cloud environments and DevOps methodologies, and understanding of automation tools and processes for proactive incident management. Key attributes we are looking for in a candidate include a proactive mindset, analytical thinking, being a team player, and customer-focused. In return, we offer a dynamic, fast-paced work environment, opportunities for professional growth and certifications, a competitive salary and benefits package, and work-life balance with rotational shifts and on-call support schedules. If you are passionate about driving efficient incident resolution and continuous improvement in a 24/7 operational environment, we invite you to apply and become a key part of our team!,

You are seeking a skilled DevSecOps Developer with over 6 years of experience to join our team in Gurgaon on a full-time basis. As a DevSecOps Developer, your primary responsibility will be to independently oversee the entire DevSecOps lifecycle encompassing development, security, and cloud operations. You will be expected to drive initiatives, implement best practices, and manage a hybrid cloud infrastructure while upholding security throughout the software delivery pipeline. Your duties will include owning and managing the complete DevSecOps lifecycle, encompassing aspects such as CI/CD, security integration, infrastructure automation, monitoring, and incident management. Additionally, you will be tasked with designing, implementing, and sustaining secure and scalable hybrid cloud infrastructure, integrating security practices into CI/CD pipelines, implementing infrastructure as code (IaC), managing containerization and orchestration platforms, ensuring compliance with security standards, and monitoring systems for performance and security. To excel in this role, you should possess a minimum of 6 years of DevOps/DevSecOps experience, expertise in CI/CD tools, proficiency in at least one cloud platform, experience with infrastructure automation and configuration management tools, strong scripting skills, a deep understanding of security principles, familiarity with container technologies and orchestration, as well as excellent problem-solving, communication, and self-management skills. If you are a proactive individual with a proven track record of handling environments independently, adept at collaborating with cross-functional teams, and passionate about maintaining security throughout the software development lifecycle, we encourage you to apply for this challenging and rewarding position.,

As an Electrical Engineer with 10-12 years of experience in DC operations, preferably TIER III DC, you will be responsible for managing and maintaining all aspects of the data center's physical infrastructure, including power, cooling, and network systems. Your role will involve overseeing the daily operations of the data center to ensure smooth functioning and minimal downtime. Additionally, you will lead a team of technicians and engineers, fostering a collaborative and efficient work environment. Your responsibilities will include monitoring key performance indicators (KPIs) to identify areas for improvement and implementing strategies to enhance efficiency. You will also be accountable for ensuring compliance with industry standards and security protocols, including physical security and data management. In the event of incidents that may affect the availability or performance of the data center, you will be required to respond promptly and resolve them effectively. Moreover, you will be responsible for managing relationships with vendors providing support and maintenance services for the data center. This full-time position offers benefits such as health insurance, life insurance, and Provident Fund. The work schedule is during the day shift, with a yearly bonus provided. The work location is in person.,

The IT Manager at Sanand is responsible for all IT applications and services on-site, including planning, implementation and support of all IT systems and physical infrastructure. You will also be responsible for Managing PDC operations / NSC / Customer relationship Center (CRC) and Chennai plant related operations. The position requires strong leadership and technical skills, off-hour, weekend, and holiday coverage as required by the business needs. You will supervise teams of GSR, agency, and purchased service resources. The position is matrixed to ISIT IMG General Manager, with a dotted line report to the resident Plant Manager. You are expected to interact directly with business partners at all levels, including both hourly and salaried employees, vendors, and others, including plant management and Manufacturing directors as required. Your responsibilities will include running and protecting all IT services at the site, including data centers, network equipment, servers, PCs, mobile devices, and applications. You will support major business and IT initiatives such as New Model Program launches, hardware/infrastructure/application upgrades, facility changes, IIOT, and end user productivity launches. Additionally, you will manage the development of yourself and your team, ensuring compliance with industry regulations and company policies related to IT security and data management, and developing and managing the IT budget. You will also be responsible for monitoring overall system performance, troubleshooting issues proactively, evaluating and recommending innovative technologies to improve efficiency and productivity, and maintaining a healthy relationship between IT teams and other cross-functional teams of the plant & plant management. Acting as a liaison between site operations and corporate IT teams will also be part of your role. Qualifications: Education: - Bachelor's degree or equivalent qualification in a technical discipline - Master's degree work in a related technical field is desirable Work Experience: 10+ years Technical Skills: - Cloud (GCP) / Server / Network Certifications preferred - ITIL / ITSM Incident, Problem, Change, Capacity, and availability Management - Exposure to Data center infrastructure and operations - Project Management tools - Network topology, Network device management understanding, IT Cabling Knowledge & Plant networks: OA, MPN and CPN Functional Skills: - Creative / out of the box thinking and quickly developing approaches to problems and recommending actions to management - Solid understanding of business processes and IT systems/processes. Functional business knowledge of Manufacturing, MP&L - Ability to balance numerous projects and requests - Ability to drive to root cause and work to develop monitoring/preventative measures - Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances Preferred experience: - Experience of IT infrastructure and applications infrastructure supported in a complex manufacturing environment with preference to the automotive industry - Program/Project management utilizing project delivery tools and techniques - Experience of working within a large cross-functional organization - Previous plant IT manager or manufacturing operations experience will be a PLUS - Previous working experience with non-IT functions: manufacturing, HR, facilities, finance, purchasing etc. Behavioral/Leadership Skills: - Strong interpersonal and conflict management skills - Ability to motivate and influence team members in a cross-functional multi-region setting - Maturity in dealing with all levels of business and IT management including directors and senior management,

As a NOC Executive at our company, you will play a crucial role in supporting our Telecom/network infrastructure operations. Your primary responsibility will be to monitor the network performance 24x7, troubleshoot technical issues, escalate faults as needed, and ensure minimal downtime for our services. Your key responsibilities will include monitoring network alarms and performance using NMS tools, performing basic troubleshooting to address issues, and raising incident tickets for further investigation. You will also be required to coordinate with field engineers and vendors to resolve faults efficiently, maintain detailed logs, and prepare shift handover reports for seamless operations. It will be essential for you to ensure SLA compliance in all your activities and generate reports to track network performance and incident resolution. Your proactive approach and attention to detail will be critical in maintaining the reliability and efficiency of our network infrastructure.,

Work with MCX to enhance your career growth and excel in the field of Information Security. MCX values its employees" domain expertise and commitment, which have been pivotal in the company's success. If you are an ambitious and result-oriented professional, MCX offers exciting career opportunities for you to realize your potential in the cybersecurity domain. As a Manager - Information Security at MCX based in Mumbai, you will play a crucial role in ensuring the optimal performance of security technologies through operational oversight. With a Bachelor's degree in Cybersecurity, Information Technology, or related fields, along with 8-10 years of experience in cybersecurity (including 3+ years in managerial roles), you will be responsible for managing L2 activities and listed technologies hands-on. Your key responsibilities will include overseeing L2 activities, incident response, audits, and reviews of security operations. You will also be involved in developing and maintaining comprehensive documentation and SOPs for security technologies and processes, ensuring compliance and standardization. Additionally, you will configure, optimize, and maintain various security tools while evaluating their effectiveness and ensuring integration with the organization's IT infrastructure. In this role, you will lead threat hunting efforts, collaborate with stakeholders for risk mitigation, and manage security incidents promptly. You will generate security reports, communicate with stakeholders, and mentor junior team members to enhance their skills in security tools and best practices. If you are ready to climb the career ladder with MCX and have the necessary qualifications and experience in cybersecurity, this role offers you a platform to grow and excel in the dynamic field of Information Security. For further assistance or inquiries about this opportunity, please contact us at 022-67318888 / 66494000 or careers@mcxindia.com.,

As a Food Safety Specialist at Sodexo, your primary responsibility will be to ensure the deployment of a Zero Harm mindset within frontline employees. You will be in charge of implementing Safety improvement plans at the site/account and confirming the deployment of Sodexo Safety Net and Client Safety initiatives. Additionally, you will be responsible for overseeing the overall upkeep, food hygiene, and safety standards of the location, monitoring activities throughout the food chain to uphold food safety standards. You will need to conduct Risk Assessments to identify potential risks related to the working environment, machinery, or equipment, and suggest preventive measures to the site manager. It will be your duty to prepare Risk Assessments & Risk Registers, update them post-incident or new scope additions, and train frontline staff in hazard identification and reporting. Furthermore, you will be required to prepare and update the Legal Register, ensuring all legal compliance is in place and escalating in case of non-compliances. Your role will involve conducting safety walks and Safety Observations, reporting them in the Salus system, and tracking for closure. You will also create awareness on Nearmiss reporting, report Nearmiss incidents in Salus, and manage Incident Management by informing regional HSE & region Head, investigating incidents, preparing Root Cause Analysis (RCA), and ensuring all corrective actions are implemented at the site. In addition to the above responsibilities, you will need to ensure adherence to various HSE practices such as Time-temperature, FIFO, Sorting Process, Thawing, salt & Turmeric processes, CCPs, Deep Cleaning, Pest Control, PPM of Equipment, Electrical Safety, Global engineering practices, and HSMS processes. Monitoring that all required checklists and records are maintained, conducting HSE trainings, safety campaigns, calibrations, self-inspections, and safety declarations will also be part of your duties. To qualify for this role, you should have a Graduate/Postgraduate degree in Food Science or related field, along with a minimum of 4-5 years of experience in Food Safety and Health and Safety Systems Management. Possessing certifications like Certified Lead auditor ISO22000/HACCP/ISO 9001/ISO45001 and Advance Diploma in Food Safety would be advantageous. As a Food Safety Specialist, it is crucial to possess strong business acumen, client obsession, financial understanding, and a range of behavioral competencies including optimizing work processes, driving results, effective communication, collaboration, and managing ambiguity. Your ability to make good decisions, exhibit courage, and resilience will be key to succeeding in this role. If you are passionate about ensuring food safety standards and promoting a culture of safety in the workplace, we invite you to apply for the Food Safety Specialist position at Sodexo by sending your application to sona.bhardwaj@sodexo.com.,