19908 Incident Management Jobs - Page 2

Title and Summary Product Operations overview The Director, Network Products will join a team driving product strategy, roadmap, and execution of the future of Mastercards global core payments network The payments network is Mastercards core strategic asset, directly driving over $8 billion in revenue and providing the platform for other key products and services The Product Operations Specialist will be responsible for managing all product incidents and provides support related to Network Products The Product Incident Specialist is responsible for overseeing the detection, response, and resolution of product-related incidents to minimize customer impact and maintain service quality This pos...

The Senior Site Reliability Engineer will be responsible for ensuring the reliability, availability, and scalability of critical NGINX systems and SaaS platforms. Systems under the care of a Senior Site Reliability Engineer must operate effectively and reliably through scalable builds and deployments, frequent releases, and complex architectures that encompass modern technologies. You will work closely with technical and non-technical teams throughout the organization to facilitate the design and implementation of scalable solutions, drive automation initiatives, and monitor and maintain the performance of critical NGINX systems. We are looking for someone who has: Experience solving problem...

The job The IT Hardware Analyst will be responsible for fulfilling Hardware requests for AVEVA staff. This will include purchasing from suppliers and engaging with internal customers where required, ensuring compliance with IT Service Management and Asset Management processes and procurement policies. Key responsibilities Reviewing end user Hardware requests and ensuring they are compliant with the Hardware Policy. Obtaining and Negotiating quotes from Suppliers all over the world. Creating Purchase Requisitions (PRs) and Goods Receipt Notifications on the ERP system. Updating the ITSM ticket system and ensuring the requester is kept informed on progress. Managing escalations with support fr...

Application Support Manager will lead a high-performing 24/7 production support team responsible for ensuring the reliability, availability, performance, and operational excellence of mission-critical, customer-facing systems. This leader will manage people, processes, on-call operations, incident response, root-cause analysis, and service delivery in a global environment. This role requires a hands-on, detail-oriented manager with a strong technical foundation, proven experience running production systems at scale, and the ability to develop talent while maintaining a culture of ownership, accountability, and continuous improvement. Essential Duties Team & Technical Leadership: Lead, mentor...

Job Title: Network Admin with Zscaler (Network security, firewall/proxy/load balacing)Position: Senior system engineer/Lead AnalystExperience: 5 Years Category: Software Development/ EngineeringMain location: Bangalore Position ID: J0225-0314Employment Type: Full TimeJob Description:6+ years relevant technical experience in Network support / operations Minimum 4+ relevant experience Zscaler,ZIA, ZPA, Zero trust mgmtManage and configure Zscaler policies and rulesTroubleshooting Zscalar issues Configuring Forwarding profile, app profile etc Understand the Traffic Flows for both Https (web Traffic) standard and custom application-based traffic and accordingly design solution around it for Firew...

Security leader to own company-wide security program, embed security-by-design, manage vulnerabilities, cloud hardening, audits, incident response, tooling, training, KPIs and report risk posture while partnering with engineering and leadership team. Required Candidate profile 8+ yrs info security experience with cloud & app security. Skilled in AWS/Azure/GCP, SOC2/ISO/GDPR, SAST/DAST, vuln mgmt, incident response, and translating risk while partnering with product teams

Roles And Responsibilities Lead, mentor, and grow the product support team to deliver outstanding support experiences. Act as an escalation point for complex customer issues and product queries. Debug customer issues using tools like SQL, JavaScript, Postman, and browser developer tools. Build processes to log, track, and prioritize bugs and feature requests. Collaborate closely with the product and engineering teams to improve product reliability and usability. Review customer screen recordings and usage patterns to identify UI/UX improvements. Set up and maintain reporting on key support metrics (e.g., ticket volume, resolution time, CSAT). Develop SOPs and knowledge bases for internal sup...

Role Overview: We are seeking an experienced Senior Incident Engineer to manage and lead incident management processes in a 24/7 operational environment. The candidate must be comfortable working on-site 5 days a week to ensure seamless coordination and support. This role involves responding to service incidents, coordinating resolutions, driving process improvements, and ensuring high availability of critical services. The ideal candidate thrives under pressure, multitasks efficiently, and leads both operational incident response and continuous improvement initiatives, leveraging AI and automation to advance incident management maturity. Key Responsibilities: Incident Management & Resolutio...

Job Title Information Security Operations Engineer Job Role Summary Selected Candidate works within the Security Operations Center to improve, tune, and enhance security alerts, responses, and remediation of detected issues The engineer will also work within the Incident Management process to remove threats and vulnerabilities within the organization. This role collaborates with other Information Security and IT Operational teams to maintain a secure environment and incident response capabilities. As part of the Global Security Operations Center team, he/she should be responsible for improving security operations and monitoring security events in EDR, permitter scanning, threat detection, pr...

Work Mode : Hybrid (3-4 days WFO is must) Position Description: The SAP S/4HANA EHS Consultant will be responsible for supporting, configuring, and maintaining Environment, Health, and Safety (EHS) functionalities in a SAP S/4HANA support project. The consultant will work closely with business users, plant safety officers, and IT teams to ensure compliance with environmental, occupational health, and safety regulations The role involves incident resolution, process improvement, and implementation of enhancements in the EHS module to support business and regulatory needs Provide day-to-day functional and technical support for the SAP S/4HANA EHS module Configure and maintain key EHS functiona...

- Screening, Configuration, administration of Planisware - Making the link with the business Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization - Support integrations with ERP, PLM, JIRA, MS Project, or rel...

Key Skills: New Relic, Network Monitoring, Application Support Operations, Dynatrace, Splunk, Incident Management, Servicenow ticketing, ITIL, L2 Troubleshooting Roles and Responsibilities: Monitor application and network performance using Dynatrace and supporting tools. Perform L2 troubleshooting, resolving incidents within defined SLAs. Handle Incident Management, ensuring timely escalation and closure. Utilize monitoring tools such as Splunk, New Relic, and other observability platforms. Work with ServiceNow for ticket management, updates, and documentation. Collaborate with cross-functional teams to identify root causes and drive resolution. Provide proactive support to minimize downtime...

Purpose/Objective To be responsible for ensuring HSE Standards, policies and procedures, across Ports & SEZ area and periodical monitoring of compliance through audit/inspection to ensure continual improvement of safety performance. To own outcomes related to assigned responsibilities. Key Responsibilities of Role 1. To ensure improvement in safety performance, hygiene and working conditions in SEZ area: a) HIRA b) 100% compliance to OHS statutory requirements. c) Implementing Health & Safety CAPEX d) Strengthening near Miss and concern reporting & accident CAPA closure e) Conduct various surveys, audits and analysis. 2. To ensure compliance to safety management system requirements/ISO45k, 1...

As an OTC production support resource, your primary responsibility is to provide timely and effective support to clients encountering issues, errors, or questions related to the OTC flow impacting Aligns users. This involves troubleshooting, debugging, testing, configuring, updating, or documenting the process, service, or solution. You may also deliver training, guidance, or best practices to clients on optimally using the product. Depending on the production issue's nature and complexity, you may work with different types of clients, such as end-users and business owners. Key Responsibilities: - Monitor, maintain, and resolve issues related to OTC processing in the SAP production environme...

As a ServiceNow Developer at SystemsPlus, your role involves designing, developing, and implementing ServiceNow solutions to meet business requirements. Key Responsibilities: - Designing, developing, and implementing ServiceNow solutions, such as custom applications, workflows, business rules, UI policies, and client scripts. - Customizing and configuring modules like Incident, Problem, Change, Asset, Service Catalog, CMDB, and Discovery. - Working on ITOM modules, including Event Management, Service Mapping, and Orchestration. - Building and maintaining integrations between ServiceNow and third-party systems using REST, SOAP APIs, and integration hubs. - Collaborating with stakeholders to g...

As an experienced Production Application Support professional, you will be responsible for providing technical support for a SaaS product and pricing platform used by top banks worldwide. Your main responsibilities will include: - Understanding the product functions and features to provide effective support - Supporting client integration testing such as SIT and UAT - Testing and replicating production and non-production application issues, analyzing logs to identify root causes - Experience in deployment using technologies like Jboss/Wildfly/Websphere/Weblogic, etc. (experience with deployment in Azure is a plus) - Proficiency in basic database queries for Oracle, PostgreSQL, MySQL - Strong...

As a Networking Engineer Specialist at NTT DATA in Bangalore, Karnataka (IN-KA), India, your role is crucial in ensuring uninterrupted cloud and infrastructure services. Your responsibilities will include: - Having a good understanding of cloud platform, networking, and storage principles with a focus on Azure - Performing cloud administration, maintenance, and troubleshooting - Monitoring cloud and infrastructure services to ensure smooth operations - Managing support tickets during assigned shifts for timely issue resolution - Responding to alerts and incidents, escalating to higher-level support when necessary - Providing L1 level support during shift hours - Updating Knowledge Base (KB) ...

Role Overview: As a Security Managed Services Engineer (L2) at NTT DATA, your primary responsibility is to provide a managed service to clients, ensuring the operational functionality of their Security Infrastructures and systems. By proactively monitoring, identifying, investigating, and resolving technical incidents and problems, you play a crucial role in restoring services to clients. Your focus will be on second-line support for incidents and requests with a medium level of complexity. Additionally, you may also contribute to and support project work when required. Key Responsibilities: - Proactively monitor the work queues - Perform operational tasks to resolve all incidents/requests w...

Responsibilities 24x7 uptime and incident management via a dedicated Gen-AI Command Centre, Scalable platform monitoring and alerting across PepGenX, Agent Factory, and LLM stacks, Integration with ServiceNow for workflows, change control, and audit trails, Vendor accountability and contractor performance governance, Cost efficiency and platform FinOps using Azure-native tools, Enterprise security, compliance, and operational SLAs as Gen-AI becomes business-critical Qualifications 12+ years of experience in IT operations, with a focus on AI/ML systems and cloud infrastructure. Proven expertise in setting up and managing command centers or NOCs for large-scale platforms. Deep knowledge of Azu...

Overview The Senior ServiceNow Developer is responsible for designing, developing, configuring, and implementing solutions on the ServiceNow platform to meet business requirements. This role ensures delivery of high-quality, scalable, and maintainable solutions across various ServiceNow modules, and provides technical leadership, guidance, and support to development teams and stakeholders. Responsibilities Design & Development Design and develop ServiceNow solutions including applications, integrations, workflows, business rules, UI policies, client scripts, and automated processes. Translate functional requirements into technical specifications and build solutions aligned with platform best...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Performance Testing Strategy Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also enga...

About The Role Project Role Operations Engineer Project Role Description Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills Cloud Contact Center Operations Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing ...

About The Role Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of supp...

About The Role Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of supp...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Spring Boot Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also engage in problem-solving discussio...