16256 Incident Management Jobs - Page 2

Role & responsibilities Pega Advanced 4 to 6 :- L3 Support Responsible for code investigation, defect resolution, source code management, incident handling, service request fulfillment, and system restoration

ROLE SUMMARY Digital is helping Pfizer Global Supply win the digital race in pharma and create breakthroughs that change patients lives. Digital provides innovative digital solutions that unleash the power of our people by allowing them to focus their time and attention on value-add tasks. Our solutions accelerate key PGS initiatives and help PGS sites realize benefits of continuous improvement more rapidly. The Digital Manufacturing organization enables a world-class manufacturing and supply chain organization by increasing visibility and efficiency across diverse systems and processes and delivering predictive analytics and insights. The team supports Pfizer s Core Manufacturing & Engineer...

Play a key role in ensuring system reliability at one of the world s most iconic and largest ficial institutions. As a Site Reliability Engineer II at JPMorgan Chase within the Corporate Technology, Fice Last Mile Reporting team, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you ll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase s business and relevant technologies. Job responsibilities Design, implement & Maintain scalable highly available re...

You re ready to gain the skills and experience needed to grow within your role and advance your career and we have the perfect software engineering opportunity for you. As a Software Engineer II at JPMorgan Chase within the Consumer & Community Banking Team you are part of an agile team that works to enhance, design, and deliver the software components of the firm s state-of-the-art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and exp...

Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project. The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel. The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction. Responsibilities : Oversee overall service delivery management Ensure adherence to Service Levels Collaborate with client Service Delivery management personnel Manage the compilation of metrics around open tickets, backlog, aging, ...

Were looking for an experienced ITSM Operations Manager to lead IT Infrastructure & Service Management operations at Ballabhgarh . Location: Onsite, Ballabhgarh Experience: 8–9 Years Budget: 9–11 LPA Qualification: Any Graduate Shift: General Key Responsibilities: Lead and manage ITSM functions – Incident, Request, Problem, and Change Management Monitor ticket resolution, SLA adherence, and escalations via ITSM tools ( ServiceNow, Remedy, etc. ) Drive continuous improvement and ITIL-based service operations Manage and mentor ITSM teams PAN India, ensuring training and performance management Conduct audits, RCA, compliance checks, and ensure service quality Coordinate with internal teams and ...

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-clas...

Need only Immediate Joiners Job Responsibilities: Technical Support and Troubleshooting: Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors. Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms) Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions. Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed. Collaboration and communication: Work with other IT teams, developers, and end users to gather requirements, explain...

Key Responsibilities: Incident Management: Lead and manage the end-to-end response to critical incidents and major incidents. Coordinate between teams to assess the incidents impact, scope, and urgency. Oversee and guide root cause analysis and the development of incident recovery and prevention measures. Ensure timely and accurate escalation of incidents to key stakeholders. Crisis Coordination and Communication: Act as the primary point of contact for all crisis incidents, maintaining clear and effective communication with both internal and external stakeholders. Keep senior management, affected teams, and relevant partners updated on incident status and resolution efforts. Create and dist...

Job Title: Business Support Center Officer Role Summary: The Business Support Center Officer provides administrative and operational support to project managers, service managers, and operational leads to ensure smooth project execution, efficient service management, and adherence to company processes and standards. Key Responsibilities: Support project activities by maintaining trackers, schedules, and reports. Assist in service management operations, including invoice preparation and KPI tracking. Coordinate process governance activities (RACI, compliance checks, documentation). Prepare and maintain dashboards and reports ensuring data accuracy. Operate effectively within internal systems ...

Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project. The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel. The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction. Responsibilities: Oversee overall service delivery management Ensure adherence to Service Levels Collaborate with client Service Delivery management personnel Manage the compilation of metrics around open tickets, backlog, aging, e...

Role Overview: As a SAP Fieldglass implementation Consultant at Wipro Limited, your main responsibility will be to monitor and maintain the stability of the SAP Fieldglass system in a live production environment. You will troubleshoot issues, respond to user queries, and ensure the smooth operation of the contingent workforce management platform. This role requires strong technical knowledge of Fieldglass functionalities, excellent problem-solving skills, and the ability to collaborate with various stakeholders to resolve issues promptly. Key Responsibilities: - Must have implementation experience in SAP Fieldglass. - Incident Management: - Monitor Fieldglass system for errors, performance i...

Provide L1/L2/L3 support for the Metaphase (Teamcenter Enterprise) PLM system Diagnose and resolve technical issues related to Metaphase applications, databases, and integrations Handle user incidents, requests, and service tickets within agreed SLAs Perform system maintenance, patches, updates, and configuration management Support Metaphase upgrades, data migrations, and performance tuning activities Collaborate with business users to understand requirements and provide functional solutions Work with IT infrastructure teams to ensure proper server and database configurations Participate in change management and release processes Requirements Strong understanding of Metaphase (Teamcenter Ent...

Key Responsibilities: Good understanding of Banking Functional Requirements Specifications and Software Requirements Specifications. Banking experience in handling of core banking solution and development of solutions. Assist in support management tasks, ensuring deliverables are met, and contributing to SLA management Analyse and interpret data to inform solution design and client engagement strategies. Collaborate with the team to design innovative, effective, and customized solutions that address clients' technology challenges. Support building and maintaining client relationships, understanding their requirements, and contributing to solution delivery. Conduct in-depth analysis, translat...

We are on the lookout for a hands-on DevOps / SRE expert who thrives in a dynamic, cloud-native environment! Join a high-impact project where your infrastructure and reliability skills will shine. Key Responsibilities : - Design & implement resilient deployment strategies (Blue-Green, Canary, GitOps) - Manage observability tools : logs, metrics, traces, and alerts - Tune backend services & GKE workloads (Node.js, Django, Go, Java) - Build & manage Terraform infra (VPC, CloudSQL, Pub/Sub, Secrets) - Lead incident responses & perform root cause analyses - Standardize secrets, tagging & infra consistency across environments - Enhance CI/CD pipelines & collaborate on better rollout strategies Mu...

Lead and manage regional cyber incident response operations from triage through containment, remediation, and recovery Act as the primary escalation point for security incidents within the assigned geographic region / business unit Collaborate with other regional IR leads and the global DFIR head to ensure standardization of response practices across all regions Coordinate with SOC, IT, legal, HR, and compliance teams during active incidents and investigations Conduct technical investigations involving forensic analysis, log review, and Incident response across various platforms and environments Ensure proper documentation, evidence collection, and chain-of-custody processes are followed for...

As an experienced and dynamic Platform Services Lead at HSBC, your primary responsibility will be to drive operational excellence, service reliability, and platform enablement across the Data Platform and Standards Technology domain. You will play a crucial role in ensuring the smooth, secure, and resilient operation of foundational data services supporting Data Catalogues, Data Quality, Data Lineage, Data Retention, and Data Privacy capabilities. Key Responsibilities: - Lead end-to-end service delivery and platform operations for core data governance technologies such as Data Quality, Catalogue, Privacy, Lineage, and Retention. - Define and govern service resilience strategy, including moni...

Position Summary The Application Support Manager oversees the support, maintenance, and optimization of enterprise applications that enable BilledRights business operations. This role ensures that mission-critical systems perform efficiently, are secure, and support the businesss strategic objectives. The manager leads a team of application support specialists to provide timely resolution, continuous improvement, and proactive performance monitoring. Key Responsibilities Lead and manage the Application Support team to ensure SLA compliance and system reliability. Oversee incident management, problem resolution, and root cause analysis. Manage system upgrades, patch deployments, and testing. ...

As an experienced SAP S/4HANA Support Consultant, your primary role will involve providing onsite support for clients' SAP S/4HANA landscape, specifically focusing on PP, FI, MM, and SD modules. Your responsibilities will include handling user queries, incident resolution, minor enhancements, and ensuring the smooth operation of business processes within the live SAP S/4HANA environment. Key Responsibilities: - Provide day-to-day functional support for the SAP S/4HANA PP module. - Offer basic support and escalation triage for MM, SD, and FI modules, including identifying integration issues and collaborating with module experts for resolution. - Manage incident tickets, service requests, and ...

You are an experienced ServiceNow ITOM Expert with the following skills: - Hands-on experience in ServiceNow solution implementation, including development, design, and deployment on the ServiceNow platform - Proficient in scripting and custom application development using ServiceNow - Familiarity with core functional areas such as Incident, Problem, Change, Catalog, and Configuration Management Database (CMDB) - Skilled in developing Business rules, Client Scripts, UI Actions, UI Macros, CMS Pages, Notification events, and Service Portal on the ServiceNow platform - Knowledge of ServiceNow ITOM features such as Discovery and ServiceWatch If there are any additional details about the company...

The Assistant Manager End User Support & Microsoft 365 Security will be responsible for managing the end-user support team and ensuring secure, efficient operations of the Microsoft 365 environment. The role requires strong hands-on expertise in Office 365 administration, Intune, Conditional Access, and overall security posture management for endpoints and users. The individual will act as the key technical lead for implementing and maintaining secure access controls, compliance policies, and modern device management practices, while ensuring seamless end-user experience and high service quality. Key Responsibilities End User Support Management - Lead and mentor the End User Support team (L1...

Role Description: The role is responsible for leading and charting the course for the Data & Analytics technology product (or services) team that build s and transforms technology capabilities that positively impact business outcomes . This individual will be responsible for developing and leading a highly talented team that is built for delivering high-end and innovative technologies. The ideal candidate will have a proven track record of leadership in technology-driven environments for the Data & Analytics Global Supply Chain area and has a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is re...

Advanced Microsoft Active Directory configuration and support. Application/Production Support. Advanced Microsoft SQL server experience. Advanced Powershell Script experience. Advanced management of data and SQL backup solutions. Knowledge of IIS web services administration and configuration. Knowledge of Incident, change Management. Team Handling Experience.

Description Role POS Support Analyst Shift Yes Coverage24X7 support (365 days). POS and Desktop support with knowledge on Oracle database to runs scripts, oracle queries, carry out deployment activities, create reports, solve production issues, 24/7 support (shift wise) Primary Skill:Application support / Oracle POS (Micros POS) Secondary SkillCommunication, Support process, Review logs, Generate report Coverage24X7 support (365 days). points of sale , retail , sales , trade, POSM, POS networks Manage all aspects of in-life products, including customer feedback, requirements, and issues Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be D...

Description: Essential Skills/Basic Qualifications:Experience of working on Operational Change activity with good understanding of Barclays Change frameworks. Relationship building, stakeholder management and great communication skills. Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed and with quality. Ability to make evaluative judgements based on analysis to resolve problems by identifying and selecting solutions through the application of acquired technical experience. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (...