11785 Incident Management Jobs - Page 2

1. Technical Application Support Provide in-depth product knowledge and application guidance to internal teams (Proposal, Sales, and Service). Assist in the preparation of technical proposals, product selections, and recommendations based on the experience. Conduct technical and application training. 2. Customer Site Engagement Travel to regions customer sites for pre-sales technical discussions and product/application reviews presentations. Support the service team during site commissioning and troubleshooting tasks. 3. Coordination with Asia Pacific Global Teams Act as a point of contact between India team, Asia Pacific Global team for application, technical issues product failures. Facili...

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team i...

Ensuring service solutions are operable, recoverable, and maintainable and are transitioned into production with the minimal disruption Provide technical support for complex technologies and services to ensure their resiliency. Run Internal Change Review to ensure best change practices are in place and follow Mandatory Change Requirements. Manage ITIL Service operation processes including event management, incident management, problem management and upgrades coordination. Drive automation initiatives, be a liaison between team, management, IT service owners and developers. Support team members in removing toil work, introduce improvements to daily, repetitive assignments. Find solutions to i...

Experience in ServiceNow Platform and expertise in modules such as ITSM, HRSD, CSM, IRM, ITOM Create new and maintain existing automation test frameworks. Collect and report quality metrics from test execution. Establish quality standards and processes. Collaborate with developers, Business Analysts and stakeholders to design specific testing strategies for features being developed and automate them. Generate comprehensive test plans, execute and automate them Experience working within a wide variety of automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects. Experience with the agile methodology for software development teams. Have a deep underst...

Cloud Strategy Architecture Design and implement scalable, secure, and cost-effective GCP architectures for a multi-cloud environment. Migration Planning Develop and execute migration strategies for applications, data, and infrastructure from on-premise or other cloud platforms (AWS/Azure) to GCP. Infrastructure as Code (IaC) Utilize Terraform, Ansible, or other IaC tools for automated provisioning and management of cloud resources. Security Compliance Ensure cloud environments adhere to industry security best practices, compliance standards (e.g., ISO, SOC, HIPAA), and Google Cloud security frameworks. CI/CD DevOps Integration Work with DevOps teams to integrate CI/CD pipelines using Azure ...

Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Bangalore (Two days in-office, Three days virtual) What you will be doing: Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions, Payments and Capital Markets business. In this role, the candidate will have the opportunity to make a lasting impact on the company's transformation journey, drive customer-centric in...

Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Pune (Two days in-office, Three days virtual) What you will be doing: Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions, Payments and Capital Markets business. In this role, the candidate will have the opportunity to make a lasting impact on the company's transformation journey, drive customer-centric innovat...

We are looking for a skilled Senior SAP GTS/GTM Technical Consultant with 5-10 years of experience to join our team. The ideal candidate will have a strong background in IT Services & Consulting, specifically in SAP GTS/GTM technical consulting. Roles and Responsibility Collaborate with cross-functional teams to design and implement SAP GTS/GTM solutions. Provide technical expertise and guidance on SAP GTS/GTM modules and functionalities. Develop and maintain technical documentation for SAP GTS/GTM projects. Troubleshoot and resolve complex technical issues related to SAP GTS/GTM. Conduct training sessions for clients on SAP GTS/GTM best practices. Stay updated with the latest trends and tec...

We are looking for a skilled SAP S4 HANA SD/MM Techno-Technical Consultant with 6 to 11 years of experience. The ideal candidate will have a strong background in IT Services & Consulting, specifically in SAP S4 HANA SD/MM. Roles and Responsibility Collaborate with cross-functional teams to design and implement SAP S4 HANA solutions. Provide technical expertise in SAP S4 HANA SD/MM modules to ensure seamless integration and optimal system performance. Analyze business requirements and develop tailored solutions using SAP S4 HANA technologies. Develop and maintain technical documentation for SAP S4 HANA projects. Troubleshoot and resolve complex technical issues related to SAP S4 HANA SD/MM. E...

We are looking for a ServiceNow ITOM Technical Consultant to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. The role holder will 1. Focus on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications 2. C omfortable in Jason scripting and coding ITOM solutions, namely Event Management, Discovery, Service Mapping and Orchestration 3. Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM,...

Job Summary: We are seeking a seasoned Application Lead with 8-10 years of experience in managing Application Management Services (AMS) and Change Request (CR) delivery for global clients. This role requires deep technical expertise in Angular, JavaScript, TypeScript, and Magento Commerce , along with proven experience in incident management, application enhancements, and stakeholder coordination. The candidate must be comfortable working in the US Mountain Time zone to align with client teams across geographies. Key Responsibilities: Lead the delivery and support of non-SAP applications in a global AMS environment, ensuring high availability and performance. Manage the end-to-end CR lifecyc...

The IT Operations Specialist focuses upon activities that help to identify and manage the changing customer business user needs (regarding IT requirements) and ensure customer satisfaction with Vodafones IT products and services in line with the Customer Service Management strategy. Providing technical advice and administration across the IT lifecycle for all end-users.The IT Operations Specialist has a good understanding of established concepts and procedures in IT operations including administration and maintenance of assigned applications, services, systems and solutions, incident management, problem management, change and release management and vendor management, to drive improvements th...

Project Overview: Provide Support, Maintenance, and Enhancement Services for a customized Oracle CPQ implementation Role Scope Deliverables: Routine Support Provide support for application production environment, resolving issues, and taking preventive and corrective steps in accordance with SLAs. Provide Incident and/or problem management for software or configuration defects. Provide configuration management for modifications required to correct defects/problems. with delivered/implemented functionality. Update tickets with proposed solution. Provide Unit Testing for incidents and service requests as required, prior to handing off to PPD to User Acceptance Testing. Collaborate with interna...

We are looking for a skilled SAP SRM Technical Consultant with 6-11 years of experience to join our team. The ideal candidate will have a strong background in IT Services & Consulting, specifically in SAP SRM technical consulting. Roles and Responsibility Collaborate with cross-functional teams to design and implement SAP SRM solutions. Provide technical expertise and support for SAP SRM projects. Develop and maintain technical documentation for SAP SRM implementations. Troubleshoot and resolve technical issues related to SAP SRM. Conduct training sessions for end-users on SAP SRM functionality. Ensure compliance with industry standards and best practices for SAP SRM. Job Requirements Strong...

Have experience with Enterprise Mobility Suite (EMS); Implementing and supporting EMS/Intune functions, compliance and configuration policies, setting up AAD Connect, Intune Exchange Connector, understanding MDM and Intune differences, SCCM integrations. Have experience with Windows 10 Deployment using SCCM,MDT and WDS. MS Autopilot , both azure AD and Hybrid, Windows customizations, Azure AD Connect administration, Azure subscription administration and understanding of Licensing requirement for Autopilot. Server installation, CB Upgrades and migration. SCCM infrastructure, SCCM server administration. Operating systems deployment , MDT integration, Bit locker other customization etc. Clear u...

Should be having Strong knowledge of SWD products especially SCCM 1611/1706/1806/2107 or any latest CB Should be having strong experience in Microsoft Intune (MDM) cloud solutions. Experience in using Microsoft BitLocker Administration and Monitoring (MBAM) Experience with: Office 365 Apps for Enterprise deployments via SCCM and/or Intune Good knowledge of Intune and Co-Management Ability to relay technical knowledge to both technical and non-technical people, written and verbally. Must possess the ability to work independently with minimal management supervision and as part of a global team of engineers Demonstrated aptitude for providing exceptional customer service Enhance the technical e...

Job Summary: We are seeking a seasoned Application Lead with 8-10 years of experience in managing Application Management Services (AMS) and Change Request (CR) delivery for global clients. This role requires deep technical expertise in Angular, JavaScript, TypeScript, and Magento Commerce , along with proven experience in incident management, application enhancements, and stakeholder coordination. The candidate must be comfortable working in the US Mountain Time zone to align with client teams across geographies. Key Responsibilities: Lead the delivery and support of non-SAP applications in a global AMS environment, ensuring high availability and performance. Manage the end-to-end CR lifecyc...

Job Overview: We are looking for a highly skilled Xstore L2/L3 Support Specialist to join our dynamic L2/L3 support team. This position is ideal for someone with experience in managing and troubleshooting Xstore POS systems and providing efficient support to end-users. As an Xstore Support Specialist, you will be responsible for diagnosing/analyzing and resolving complex system issues, ensuring system uptime, and contributing to the overall optimization of retail operations. Also, should have been involved in 1 or 2 implementations in the past. Key Responsibilities: Troubleshoot Xstore POS Issues: Provide technical support for Xstore POS systems (both L2 and L3 levels) to resolve system issu...

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Job Summary: The Associate Technical Support Analyst role is to provide excellent customer service whilst resolving technical incidents of r...

Technology skills - Java JDK 11 and higher Java, SQL/Oracle, Spring-Boot with batch configuration Ability to understand and develop code for fixing minor bugs/issues Understands Cloud and DevOps configurations (basic understanding) Unix, shell scripts (basic understanding) Application Health check monitoring, Incident Management / Problem Management using ServiceNow Good understanding of Jira/Confluence and GitHub Strong troubleshooting and problem-solving skills Strong written, verbal communication/collaboration skills and ability to manage user/vendor/customer and to work with cross functional teams Collaborate with multiple stakeholders for tech solutioning and bottlenecks removal Ability...

Database Support Engineer (DSE) Department: Integrated Professional Services (IPS) Reporting To: Global Head of Support Job Summary: The Database Support Engineer is primarily responsible for managing the Support cases. This role also includes mentoring new employees or trainees. The position is based mainly in the office, with the option for home-office work. Experience: 7+ Yrs Mode: Hybrid Location: Chennai Responsibilities & Main Duties: Provide professional advice and support to clients. Collaborate closely with R&D and Project Management teams. Execute service activities to ensure timely and high-quality project deliverables. Maintain and update all forms of technical documentation. Key...

Job Description SOC L3 Engineer (Onsite, Navi Mumbai) Position: SOC L3 Engineer Experience: 10+ Years (Relevant) Location: Navi Mumbai, India (100% Onsite) Domain: BFSI (Banking, Financial Services, Insurance) Work Mode: Onsite Rotational Shifts (24/7 support coverage) Role Overview We are seeking a highly skilled SOC L3 Engineer to join our team supporting large BFSI customers for Cisco. The ideal candidate will be an SME on Palo Alto, Zscaler, Akamai WAF, and SRX Firewalls , with expertise in packet flow, product architecture, and escalation handling . The role requires hands-on troubleshooting, advanced issue resolution, and leadership during maintenance and incident response. Key Respons...

Service Desk Analyst is primarily responsible for providing technical support to our business users and stakeholders in a professional, timely and courteous manner so that end users can accomplish their business tasks. This includes receiving, prioritizing, documenting, and actively resolve/fulfill end user incidents and requests. Schedule workload in accordance with SLAs and ensure timely escalation of issues that affect business continuity. Provide professional and timely communication to end users when calls exceed SLA or when calls are to be resolved by support groups, appraising users of delays and difficulties in resolving calls and assisting in determining alternate courses of action....

Line of Service Advisory Industry/Sector FS X-Sector Specialism Risk Management Level Senior Associate Job Description & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisations security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of ...

We are seeking a dynamic manager to join Oracle s Fusion Security Team, driving the delivery of security solutions for our cloud-based Fusion Applications. In this role, you will lead the development of strategic delivery plans, oversee the execution of security projects, and ensure alignment with Oracle s business objectives. Collaborating with cross-functional teams, you will leverage your expertise in cloud security and distributed systems to deliver robust, scalable solutions that meet stringent compliance and performance standards. As a leader, you will mentor and train engineers, fostering a culture of excellence by equipping them with the skills to deliver and operate secure services ...