16256 Incident Management Jobs - Page 5

Description Customisation or development of enhancement requests for existing ITSM tools and processes Exposure to the follow key modules in ServiceNow is requiredIncident/Problem/Change CMDB Asset Discovery Integration hub (Preferable, not essential) Knowledge Service (Request) Catalog Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills ServiceNow ITSM Languages RequiredENGLISH Role Rarity To Be Defined

Description Onshore Interview (Yes /No)No Customer Interview (Yes/No)No Hiring manager/ emp idsyed-anees.ahmed-hashmi@capgemini.com/ 46053339 Primary Skill ( Must Have Skills)Service level management Secondary Skills (Good to Have Skills)Operation managemt, ITIL Skill 3 Certifications JD ITSM Service Level Management (SLM) Reporting Process Lead The Performance Service Lead is responsible for steering and managing the operational interfaces to service providers for service processes (e.g. transitioning, ordering, service level reporting and management, compliant and escalation management) to ensure that value is achieved from outsourced relationships and services. This profile supports the d...

Description sation or development of enhancement requests for existing ITOM tools and processes Exposure to the follow key modules in ServiceNow is requiredIncident/Problem/Change CMDB Asset Discovery Integration hub (Preferable, not essential) Knowledge Service (Request) Catalog Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills ITOM;ServiceNow Discovery Languages RequiredENGLISH Role Rarity To Be Defined

Description Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes Work closely with BAs in other ITSM streams Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills ServiceNow CMDB;ServiceNow ITSM;ServiceNow BA Languages RequiredENGLISH Role Rarity To Be Defined

"Should say required either Redoc, Systoc or Net Health Therapy application experience. Also, hands on application support experience needs to be bold. required Ambulatory workflow knowledge Maintain a high degree of business knowledge in the supported business areas and applications, with deep understanding of operational processes and requirements Provide application/infrastructure support and respond to requests and inquiries from users within the pre determined timeframe of the applicable service levels Identify solutions to work around open issues/problems that are under investigation or pending resolution Document, and track case histories, issues, and actionable steps taken Communicat...

Primary Skills - Incident Management Secondary Skills - ITIL Process Job Description - Profile Summary: esponsible to restore normal service operation as quickly as possible through Incident Management process. Responsible to drive the Major incidents and high impacting incidents until resolution Ensure that the incidents are resolved within the agreed SLA timelines. Accountable to send timely notifications update to respective stakeholder and user until the Major/Critical Incident restored Provide proper inputs to the other ITIL Process teams on service improvements Supporting and nurturing process improvements and knowledge base improvements Efficient in preparing the daily reports require...

The role holder will be responsible for providing overall L3 Dynatrace administration support for the team. Qualification & Experience B. Tech / BE 10 + years of relevant experience Delivery of quality, cost-effective infrastructure services in a complex & high availability environment Proven ability to plan and execute workload in a pressurized & dynamic environment. ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines. Skills Required Technical skills Strong Knowledge in Dynatrace tool administration concepts. Experience on APM related areas on Java, .NET and PHP Ability to direct and guide team to resolve crisis situations within prescri...

With 6+ years of experience EOS Service Management and Governance Service Execution Owner Service Request (Server Management) EXPECTATIONS AND TASKS As Service Execution Owner you are responsible for: Ensuring Day to Day quality service delivery Defining and tracking various service KPI and SLAs Deescalating the running escalations Working towards automating various day to day operational tasks Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA Process improvement on the daily operational activities Driving the projects and programs Able to coordinate and orchestrate the work between the teams Strong collaboration with other units within and outside EC...

With 6+ years of experience Service Execution Owner Incident Management EXPECTATIONS AND TASKS As Service Execution Owner you are responsible for: Driving improvement projects / initiatives in Incident Management area which includes KPI improvement, quality improvement, validation + adaption of new technical solutions etc. Service management related activities to ensure efficiency and quality of service from the managed service providers. Contribution towards troubleshooting and de escalation efforts. Presentation to senior management on service delivery, improvement initiatives, projects etc. Planning, setup, implementation and operation of SAP technologies achieving ambitious SLAs Proper d...

Should have a minimum of 10-12 years of experience in SAP FI with S4 HANA experience. Experience in minimum 2 E2E implementations. Experience in following sub modules of finance Financial Accounting General Topics, General Ledger Accounting (FI GL), Preparations for Consolidation (FI), Accounts Payable (FI AP), Accounts Receivable (FI AR), Bank Accounting (FI BL), Asset Accounting (FI AA), Special Purpose Ledgers Experience in Costing Sub Modules Controlling (CO), Cost Element Accounting (CO OM CEL), Cost Center Accounting (CO OM CCA), Internal Orders (CO OM OPA), Product Cost Controlling (CO PC), Profitability Analysis (COPA) Experience in business process assessment / simplifications and s...

Should have a minimum of 10-12 years of experience in SAP SD with S4 HANA experience. Should have good experience in following sub module, Basic Functions and Master Data in SD Processing (SD BF), Pricing and Conditions (SD BF PR), Availability Check and Requirements in Sales and Distribution, Credit and Risk Management (SD BF CM), Output Determination (SD BF OC), Sales (SD SLS), Customer Service Processing (SD SLS OA), Foreign Trade / Customs (SD FT), Billing (SD BIL), Sales Support: Computer Aided Selling (CAS), Electronic Data Interchange / Idoc Interface (SD EDI), Shipping (LE SHP), Transportation (LE TRA), Reports and Analyses (SD IS REP), Information System (SD IS), Data collection (SD...

Collaborate with stakeholders and squad to gather and define technical requirements. Align product goals with objectives and develop and define and maintain the product roadmap. Prioritize the product backlog based on business value customer needs. Successful in managing stakeholders from requirements through delivery. Proven experience as an Analyst in Cloud (AWS GCP Azure) solution programs. Good knowledge of Cloud solutioning and architecture. Conduct thorough analysis of customer feedbacks and provide the cloud-based solutions. Ability to manage delivery framework controls and discussions with the enablers. Highly organized and comfortable working both in a team and independently. Strong...

1.U3 band Senior cybersecurity consultant with minimum 7 8 years experience, out of which data security should be at least 3 years 2.Client facing experience Google Key Vault, AWS key vault and Azure Key Vault (hands on with at least 2 of the 3 clouds) 3.Demonstrable experience and skills on wide range of tool admin, troubleshooting tickets and incident management activities 4.On ticket management and operations, will be responsible to guide, coach and train 2 to 3 junior consultants 5.Will be also expected to quickly learn, upskill and work on related tickets and incidents for all other key vaults/ KMS systems in the client environment 6.Should be proficient at refining and testing/ validat...

Job Title : Planisware Administrator Location : Pune, IN - Hybrid (2-3 days) Duration : 9+ Months Need Immediate Joiners Job description : - Screening, Configuration, administration of Planisware - Making the link with the business Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and...

As an SAP Business ByDesign (ByD) Technical Support Consultant, your role involves providing expert troubleshooting, system optimization, and technical issue resolution. Your hands-on experience in ByD configurations, debugging, system integration, and performance tuning is essential to ensure seamless business operations. Key Responsibilities: - Incident Management: Handle and resolve ByD technical issues, ensuring adherence to SLAs and minimal downtime. - System Configuration & Debugging: Troubleshoot workflows, reports, and system logs for performance optimization. - Integration Support: Ensure smooth data flow across SAP ByD modules and third-party applications. - Automation & Optimizati...

Role Overview: As a Senior Data Quality Manager, you will be responsible for defining, contributing, and implementing the Enterprise Data Quality Strategy. Your role will involve leading proof-of-concept and pilot projects, understanding business needs, developing product roadmaps, and ensuring the integration of data quality solutions across various teams. You will also be tasked with managing the transition process to the new system, building strong relationships with key stakeholders, and implementing data quality management frameworks. Key Responsibilities: - Define, contribute, and implement Enterprise Data Quality Strategy - Lead proof-of-concept (POC) and pilot projects - Develop prod...

As the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets, Arcadis is dedicated to improving the quality of life with a team of over 36,000 people in more than 70 countries. Together, we can solve the world's most complex challenges and deliver impactful solutions. **Role Overview:** As a member of the team at Arcadis, you will be responsible for various tasks including incident, problem, and change management based on ITIL common practice, facilitating Oracle upgrades, testing issues in lower environments, working directly with F&P key users community, ensuring efficiency in daily standups/retrospectives, prioritizing w...

As an IT Network and Client Services Specialist, your role is crucial in implementing the Global IT roadmap within the Region, coordinating with various stakeholders, and serving as the primary escalation point for all Regional Network and Client Services issues. Your responsibilities include: - Implementing the Global IT roadmap for Network and Client Services as defined by Global IT Leadership - Coordinating with Global Network and Client Services groups and business stakeholders on high-profile projects - Managing Local IT Vendors for Telecom, Hardware, and MSP under the direction of Global IT - Administering Azure and legacy VMware server environments and proposing design improvements - ...

As a Project Manager IT (SAP), your role will involve overseeing the successful implementation of SAP projects. You will be responsible for the following key responsibilities: - Minimum 2 end to end SAP Implementation as project manager. - Providing Application strategy & direction on all SAP services. - Ensuring all SAP application services are available within the prescribed services levels. - Ensuring the ICT suppliers are compliant with their change management protocols related to SAP environment (both management and technical). - Ensuring the ICT suppliers have full control and management of their supply chain within the SAP environment. - Working closely with the ICT suppliers to deter...

As a Low Code Engineer at Microsoft Dynamics 365 Customer Experience - CXP, you will be a crucial part of the team driving innovation and efficiency through low-code/no-code solutions. You will collaborate with cross-functional teams to develop and deploy advanced automated workflows, enhance user interactions, and integrate AI agents within production services. **Responsibilities:** - **Low Code Solution Development and Deployment:** - Engage with stakeholders to understand business objectives and translate them into program requirements and technical specifications. - Serve as a liaison between business and technical teams to ensure alignment of technical specifications with business goals...

As a Technology Support Analyst with expertise in the Broadridge Regulatory Reporting platform, your role will involve providing L2/L3 production support to ensure high availability and stability of the system. Your responsibilities will include: - Investigating, triaging, and resolving application issues and data discrepancies across front-to-back systems. - Collaborating with Broadridge product teams to escalate and resolve platform-specific issues. - Acting as the subject matter expert for the platform within the support team. - Monitoring daily reporting workflows, scheduled tasks, and regulatory submissions. - Supporting monthly/quarterly release cycles, including validation and post-de...

Role Overview: As an Oracle Tech Support Team Member specializing in Oracle Fusion Financials and E-Business Suite (EBS) R12, your primary responsibility will be to provide day-to-day operational support for these applications. You will be tasked with troubleshooting issues, implementing system enhancements, assisting end-users, and ensuring the smooth functioning of financial and associated applications. Your problem-solving skills, familiarity with Oracle EBS architecture, and experience in Incident Management, Problem Management, and Change Management processes will be crucial for success in this role. Key Responsibilities: - Support Oracle Fusion Applications and Oracle E-Business Suite ...

Role Overview: As the Vice President (VP) of IT Command Center at XBP Global, you will be responsible for providing overall leadership, strategy, and operational excellence for the IT Command Center. Your role involves leading a team of IT operations professionals to ensure the stability, security, and efficiency of the organization's IT systems. Your deep understanding of IT operations, network and system monitoring, and incident management will be crucial in managing large-scale, high-availability environments. Key Responsibilities: - Develop and implement a strategic vision for the IT Command Center aligned with the organizations IT and business goals. - Lead, mentor, and manage a team of...

As a Technical Executive specializing in Network and Web Security, you will play a critical role in ensuring the secure operation of web gateways, zero-trust environments, and data loss prevention (DLP) solutions. Your responsibilities will include: - Configuration Management: Creating, verifying, and managing configuration changes to Secure Web Gateway (SWG), zero-trust, and Data Loss Prevention (DLP) solutions. - Incident Resolution: Providing advanced troubleshooting and effective resolution of network and web security incidents. - Root Cause Analysis (RCA): Performing detailed Root Cause Analysis for recurring issues and implementing comprehensive corrective and preventive actions to enh...

As an HR professional in this role, your primary responsibilities will include: - Supporting recruitment processes tailored to the site's requirements - Enabling Day-1 onboarding based on document verification in coordination with security - Coordinating with Admin for Joining Kit distribution based on pre-shared joining lists - Ensuring IT asset allocation on the day of joining by coordinating with the IT team - Managing the onboarding process to ensure a seamless transition for new hires - Providing administrative support for managing the induction process as designed - Conducting welcome sessions with new joiners and facilitating meet & greet with the Manager & team Additionally, you will...