11785 Incident Management Jobs - Page 5

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. **Your Role** - Implement and configure SAP EHS modules such as Product Safety, Incident Management, and Occupational Health - Collaborate with business users to gather requirements and design solutions - Ensure integration with SAP S/4HANA and other relevant systems - Provide training, documen...

As an Oracle WMS Functional Consultant, your role involves combining business knowledge with a deep understanding of the Oracle Warehouse Management System to address business problems effectively and recommend solutions aligned with the Oracle EBS/Fusion Architecture. You will play a crucial part in facilitating communication between business and technical teams to ensure successful solution delivery. **Roles and Responsibilities:** - Collaborate with business partners and onsite IT Analysts to understand requirements and translate them into Functional Specifications and Design. - Work closely with the technical team for functional design hand-off and support in technical design and solutio...

As an Information Security Compliance Analyst at Zoho, your role is crucial in ensuring the organization's adherence to all applicable laws, regulations, and internal policies, including PCI DSS, ISO standards, ISMS, QMS, and Incident Management. Your responsibilities include developing and implementing compliance programs, conducting security assessments, and collaborating with various departments to assess regulatory impacts. Key Responsibilities: - Develop and maintain PCI DSS compliance programs and procedures. - Establish and manage RBI PA/PG regulations - SAR PSS PAPG & SAR DL compliance programs. - Ensure adherence to RBI regulatory requirements through frequent Board, IT strategy & I...

As a contractor for a tier 1 services company, your role will involve specialized expertise in CPS, specifically focusing on design and configuration of CPS objects such as Time windows, Submit frames, and Application area. Your responsibilities will include: - Designing and configuring CPS objects like Time windows, Submit frames, and Application area - Understanding the functionality of SAP and non SAP Jobs and setting them up - Setting up CPS and Target System, configuring Process Server Queues - Managing CPS Administration activities including Registry entries and CPS object parameters - Administering the CPS system and troubleshooting any issues that arise - Handling CPS Job Migration a...

Role Overview: As a Cyber Security Architect at the organization, your main responsibility will be to design the computer and network security infrastructure to safeguard systems and sensitive information from cyber threats. Your role involves developing enterprise cyber security strategy and architecture, analyzing security requirements, identifying risks, communicating security threats, and designing security architecture elements to mitigate emerging threats. You will also provide technical deployment support, assist in disaster recovery in case of security breaches, and offer solutions for RFPs from clients. Key Responsibilities: - Understand security requirements by evaluating business ...

As an Observability Admin, you will play a crucial role in enhancing the reliability, scalability, and performance of systems through advanced observability solutions. You should have a strong background in distributed systems, cloud technologies, and proficiency in tools like Dynatrace, Prometheus, Grafana, ELK stack, or similar. Your responsibilities include collaborating with cross-functional teams, defining and implementing monitoring and alerting strategies, selecting and implementing observability tools, and technologies, identifying and addressing performance bottlenecks, and efficiently troubleshooting production issues related to observability. Key Responsibilities: - Collaborate wi...

As a NOMC Executive at Iskraemeco by Kaynes Technology in Trivandrum, Kerala, you will be responsible for the operations of smart metering products such as HES, WFM & MDMS. Your key responsibilities will include: - Handling events & alerts, and incident management. - Managing network operations and monitoring center activities. - Ensuring SLA compliance and providing technical support for testing & validation of smart metering products. - Resolving disputes and coordinating with field staff. To qualify for this role, you should have 2 to 5 years of experience in smart metering services and NOMC operations. A Diploma or B. Tech in any stream is required. Additionally, knowledge about Advanced...

As a Configuration Manager-ServiceNow, your role involves implementing, managing, and configuring ServiceNow Discovery to automate IT asset identification and tracking. You will be responsible for establishing and maintaining connections with various data sources using ServiceNow Graph Connectors. Additionally, you will oversee data governance, define the structure of the configuration management system, and supervise mapping and discovery activities. Your key responsibilities will include: - Leading the tracking and managing of update sets for system changes across environments. - Understanding business context and translating business and functional requirements into a sustainable ServiceN...

You will be working as a Digital IT Operations Specialist based in Pune, India. As a part of the team, you will be responsible for providing desktop support expertise related to computer hardware, software, and peripherals. Your role will involve resolving incidents, service requests, and connectivity issues within allocated timelines. You will also enforce desktop and laptop policies and procedures. Key Responsibilities: - Provide second-line investigation and diagnosis for incidents - Resolve and close incidents/service requests as per help desk procedures - Escalate unresolved incidents/service requests within agreed timescales - Log relevant incident/service request details and communica...

As the HR Governance Manager, your role involves ensuring the confidentiality, integrity, and availability of data within the Human Resource Management System (HRMS). You will oversee need-based access, conduct monthly reviews, and ensure compliance with approved Business Requirement Documents (BRDs). Your contributions will be crucial in identifying risks, managing system changes, and effectively communicating system availability and incidents. Key Responsibilities: - Ensure the confidentiality, integrity, and availability of data in the HRMS. - Oversee need-based access and conduct monthly reviews of access available to various users. - Review access given in HRMS versus ARMS requests. - R...

Job Description: At PwC, your role in risk and compliance will involve maintaining regulatory compliance and managing risks for clients. You will provide advice and solutions to help organizations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. Focused on building meaningful client connections, you will learn to manage and inspire others while growing your personal brand and technical expertise. Embracing increased ambiguity, you will anticipate the needs of your teams and clients and deliver quality work even in unclear situations. Key Responsibilities: - Review, triage, and investigate system alerts for Training Integrity matters - ...

Role Overview: As a dedicated and skilled SAP Basis Analyst at our global SAP support team in Chennai, you will be responsible for providing comprehensive support for SAP systems, managing system performance, and ensuring availability for global users. You will work in a 24x5 support environment with a rotating shift schedule and be required to be on-call for weekends at least once a month. Key Responsibilities: - Administer and manage the full SAP landscape including ECC, HANA, PI/PO, SolMan, MDG, etc. - Install, configure, and maintain SAP systems and related components such as SAP NetWeaver, SAP Hana, DB2, Oracle, etc. - Monitor system health, perform troubleshooting, and resolve system i...

As a Hitachi Storage Engineer at Hitachi Vantara in Hyderabad, you will be responsible for the following: - Extensive knowledge and working experience on the Hitachi Storage arrays including HUS, HCI, VSP G Series, and knowledge on HNAS and HCP. - Extensive knowledge and working experience on Brocade switches. - Knowledge on Hitachi tools like Tuning Manager, HDCA, Command Suite, HORCM, etc. - Knowledge (preferable) working on Opramp and ServiceNow. - Knowledge on Managing replication True Copy, HUR & HORCM. - Administering and knowledge in using HCS & HDCA. - Experience in coordination, validation, and planning for required firmware/patches / microcode upgrade activities. - Hands-on working...

Role Overview: As a Manager Improvement & Performance at SL Operate Service Management Service Improvement, your main focus will be on driving the development, implementation, and execution of Proactive Problem Management activities across allocated contracts. You will play a key role in supporting the Head of Service Improvement and Service Operations Governance in addressing service delivery issues both internally and in customer meetings. Additionally, you will be responsible for creating a motivated and productive work environment for your team by ensuring their competence and capability through hiring, training, and coaching in alignment with the SM strategy and resource planning. Key R...

**Role Overview:** As an ERP Application Service Engineer at London Stock Exchange Group (LSEG), you will be responsible for providing service management and application support engineering services for the Oracle Fusion Cloud ERP platform and technology processes for the Finance business. Your role will involve ensuring interoperability between the ERP platform and other software applications within a complex technology ecosystem. You will also collaborate with transformation colleagues to facilitate the transition of new services and processes to production as part of the strategic Beacon program. **Key Responsibilities:** - Support business usage of the Oracle Fusion platform and provide ...

You will be responsible for providing support to clients and ensuring the seamless functioning of production applications. Your role will involve understanding product functions and features, supporting client integration testing, and analyzing logs to identify and resolve application issues. Additionally, you will be required to deploy applications using Jboss/Wildfly/Websphere/Weblogic or Azure, conduct basic database queries, and possess strong communication skills both verbally and in writing. Key Responsibilities: - Minimum 6+ years of Experience in Production Application Support with a techno-functional background - Support client integration testing, including SIT and UAT - Test and t...

Job Description: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Critical roles and responsibilities for the GCP Architect - Manager: You are looking for a highly skilled GCP Architect to lead a migration project, ensuring a seamless transition of workloads, applications, and services to Google Cloud Platform (GCP) while integrating with other cloud environments like AWS and Azure. Key Re...

As a Network Administrator at Novac Technology Solutions Private Limited, your role involves overseeing computer network operations, network administration, network security, network design, and team management on a day-to-day basis. You will be responsible for optimizing network performance, capacity, and scalability, ensuring timely major incident resolution, and providing technology and process recommendations based on GAP analysis. Your key responsibilities will include: - Overseeing computer network operations, network administration, network security, and network design - Leading and managing a team to ensure optimal network performance - Designing network architecture in multiple laye...

As a Workday Integration Consultant at our Bhopal office, you will play a key role in handling incidents, managing integrations, and acting as a Single Point of Contact (SPOC) for support model. Your responsibilities will include: - Handling incidents classified as Critical/High/Low/Medium priority. - Acting as a liaison between the business team and the offshore team. - Efficiently engaging on-site and offshore models. - Managing Workday Incidents, requests, and changes in Integrations stream. - Understanding and managing customer integration architecture landscape and downstream systems. - Monitoring EIB (Inbound/Outbound), Studio, connector-based interfaces, troubleshooting, and fixing an...

As an Incident Manager at Fiserv, your role will involve providing executive-level communications, mitigating impact, and restoring service during production incidents to minimize downtime. You should be a strong communicator with experience leading in critical situations, exhibiting a sense of urgency in restoring service for clients, proactively monitoring, keeping stakeholders informed, and driving complex projects to completion with minimal guidance. **Key Responsibilities:** - Driving Major Incidents and ensuring the right technical teams and business stakeholders are involved on the bridge for swift recovery and resolution of incidents. - Responding to reported service incidents, ident...

As a Collaboration Managed Services Engineer (L3) at NTT DATA, your role involves proactively identifying and resolving technical incidents and problems, ensuring a seamless and impactful service experience for clients every day. You will be responsible for managing complex support tickets and conducting advanced tasks that leverage your deep technical expertise. Your focus will be on maintaining high service levels and meeting SLA conditions by performing checks, applying monitoring tools, and responding to alerts quickly and effectively. Analysis, assignment, and escalation of support calls to resolve issues before they impact clients will be part of your daily routine. Your ability to pla...

Role Overview: NVIDIA, a leading technology company, is seeking a talented and creative individual to join their team. As an NVIDIAN, you will be part of a dynamic and innovative environment where you can contribute to groundbreaking advancements in AI and computing. Your role will involve architecting, leading, and scaling globally distributed production systems while collaborating with cross-functional teams to drive technical decisions and innovations. Key Responsibilities: - Architect, lead, and scale globally distributed production systems supporting AI/ML, HPC, and critical engineering platforms across hybrid and multi-cloud environments. - Design and lead implementation of automation ...

As a LIAM Operations Engineer specializing in One Identity, your role involves supporting, managing, and optimizing the Identity & Access Management (IAM) infrastructure, particularly focusing on the One Identity Manager (1IM) platform. Your responsibilities will include: - Administering and operating One Identity Manager and integrated IAM services - Managing both cloud and on-premises IAM infrastructure environments - Onboarding Allianz business entities into the centralized IAM platform - Monitoring and analyzing IAM platform performance, bugs, and release-related issues - Ensuring smooth integration of identities and applications within IAM systems - Supporting project teams during relea...

As a member of the Security Operations Center (SOC) department in Ahmedabad, your role will involve the following responsibilities: - Strong oral and written communication skills are essential. - Experience in managing global customers, particularly in the US and Canada, is advantageous. - Proficiency in Incident Management and Response is required. - In-depth knowledge of security concepts such as cyber-attacks, threat vectors, risk management, incident management, etc., with a strong understanding of Security solutions like EDR, XDR, NDR, EPP, Web Security, Firewalls, Email Security, O365, SIEM, SSL, Packet Analysis, HIPS/NIPS, Network Monitoring tools, Remedy, Service Now Ticketing Toolse...

As an Ops Sup Intermed Analyst at Citi, your role involves providing operations support services such as record/documentation maintenance, account maintenance, and serving as a liaison between various stakeholders. You will be responsible for day-to-day operations support in alignment with Citi's operations support infrastructure and processes. **Key Responsibilities:** - Act as the primary point of contact for all production support issues related to the PUMA automation framework. - Manage and lead the resolution of critical incidents, ensuring timely communication to stakeholders and performing root cause analysis (RCA). - Oversee the end-to-end lifecycle of incident tickets, from initial ...