19908 Incident Management Jobs - Page 8

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubles...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your da...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Incident Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the in...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Problem Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot problems, ensuring that syst...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Incident Management Good to have skills : Problem Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporti...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : French Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolv...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : VMware Datacenter Virtualization Architecture and Design Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment w...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve t...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Azure PaaS Good to have skills : SAP system copy and migration, SAP upgrade Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our syst...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or application...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensu...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your da...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Change Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related ...

Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good understanding on Oracle SaaS and ERP / SCM /HCM Modules Governance experience - Oversight and Direction, Alignment with Business Goals and value realization, Risk management, Continuous Improvement Experience with implementation and support of Oracle SaaS ERP / SCM Applications, including at least 2 full cycle projects Good experience in managed services (day2-support) projects as an Individual contributor or a lead subject matter expert Experience conducting a project management in cloud-based (Oracle SaaS) technology Hands-on Oracle SaaS ERP / SCM /HCM implementation experience...

Experience At least 3 years of hands-on experience in an information security or risk role. Understanding of Information security and cyber risk frameworks (ISO 27001, NIST CSF, CIS). Practical experience in Information security risk management including risk assessments, control evaluation, and reporting. Drafting and maintaining documentation, including policies, standards, procedures, and guidance that align with security frameworks and regulatory requirements. Experience in a 2nd Line or audit/risk assurance role within a large or complex organisation is desirable. Education A Bachelor s degree or higher in Information Security, Computer Science, or related field. Knowledge Understanding...

This section shall not be customised to reflect accountabilities which may be unique to one role Please use Section 5 to capture any accountabilities specific to the role which are over and above those mentioned in this section Generic AccountabilityHaving good understanding on Siebel UCM data model and provide technical solutioning on business requirements and issues Perform a day-to-day operational & maintenance support functions within Siebel application including issue troubleshooting, ticket resolution, provide business clarificationCommunicate, escalate, and resolve problem ticket issues as appropriate and working with the users/stake holders in resolving incidents based on seviority W...

Associate / Senior Associate /Team Lead/ Assistant Manager - L2 Production Support (Incident Management) Job Responsibilities: - Candidate should have 2+ years of experience to write sequel queries or develop the queries, analyzing the logs for any errors. Knowledge about Unix, IBM Technologies, implementation of Start of Day & End of Day checks. Experience of interacting with the Users directly, approach towards any defects to assist the L3 team if required Experience on Incident Management, Change Management and Problem Management, approach towards repeated issues, scheduling jobs, AutoSys and Open to work on weekends. Red Hat Unix (Must Have) IBM WPS (Must Have) IBM WAS (Must Have) AutoSy...

Key Responsibilities: Incident Management (MIM): Lead and coordinate the resolution of high-severity incidents across infrastructure, applications, and services. Ensure timely and accurate communication to stakeholders during major incidents. Facilitate war rooms and bridge calls to drive incident resolution. Maintain incident logs, dashboards, and performance metrics. Conduct post-incident reviews and ensure documentation of lessons learned. Problem Management: Own and manage the Problem Management process, ensuring alignment with ITIL standards. Identify recurring incidents and potential problems through trend analysis. Drive root cause analysis (RCA) and ensure implementation of correctiv...

Job Reference: #LI-JC1 Role Summary The senior AI/ML RD Engineer is responsible for leading the design, implementation, and optimization of scalable machine learning infrastructure. This role ensures that AI/ML models are efficiently deployed, managed, and monitored in production environments while providing mentorship and technical leadership to junior engineers. Key Responsibilities: Architectural Leadership: Lead the design and development of scalable, secure, and efficient AI/ML platform architecture, ensuring robust and reliable infrastructure. Automation Deployment: Develop and implement advanced automation pipelines for model deployment, monitoring, and rollback, enhancing operational...

The SAP S/4HANA EHS Consultant will be responsible for supporting, configuring, and maintaining Environment, Health, and Safety (EHS) functionalities in a SAP S/4HANA support project. The consultant will work closely with business users, plant safety officers, and IT teams to ensure compliance with environmental, occupational health, and safety regulations. The role involves incident resolution, process improvement, and implementation of enhancements in the EHS module to support business and regulatory needs. Provide day-to-day functional and technical support for the SAP S/4HANA EHS module. Configure and maintain key EHS functionalities, including Product Safety and Dangerous Goods Manageme...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we're looking for talented people who want to help. you'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. you'll collaborate with pe...

Provide L3 support for Cobol, and .NET platform applications, resolving complex technical issues and managing escalations from L2 support teams Monitor application performance and stability, proactively identifying and addressing potential issues Perform root cause analysis for recurring problems and implement long-term solutions Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process Develop and maintain support documentation, including knowledge base articles, runbooks, and technical guides Implement an...

As a Manager in our SAP Team, you ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - Desired qualifications Graduate degree (Science or Engineering) 7-10+ years of relevant experience in management or consulting oriented environment. Willingness to travel for short- and long-term durations. Strong communication skills (written & verbal). Willingness to travel for short- and long-term durations. Location and way of working Base location: PAN India This profile involves frequent travelling to client locations. Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs. Yo...