Technical Support Lead Analyst

Careernet

5 - 8 years

10 - 18 Lacs

hyderabad

Posted:15 hours ago| Platform:

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Skills Required

servicenow ticketing application support operations dynatrace incident management splunk itil l2 troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Skills:

Roles and Responsibilities:

Monitor application and network performance using Dynatrace and supporting tools.
Perform L2 troubleshooting, resolving incidents within defined SLAs.
Handle Incident Management, ensuring timely escalation and closure.
Utilize monitoring tools such as Splunk, New Relic, and other observability platforms.
Work with ServiceNow for ticket management, updates, and documentation.
Collaborate with cross-functional teams to identify root causes and drive resolution.
Provide proactive support to minimize downtime and enhance system performance.

Skills Required:

Strong experience in Dynatrace, Splunk, and New Relic
Hands-on expertise in network monitoring and application support operations
Knowledge of incident management processes and ITIL methodology
Proficiency in ServiceNow ticketing and documentation
Ability to perform L2 troubleshooting and root cause analysis
Experience supporting high-availability production applications
Good communication and cross-team collaboration skills

Education:

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