Technical Support Lead Analyst Careernet

5.0 - 8.0 years

10 - 18 Lacs

hyderabad

Work from Office

Key Skills: New Relic, Network Monitoring, Application Support Operations, Dynatrace, Splunk, Incident Management, Servicenow ticketing, ITIL, L2 Troubleshooting Roles and Responsibilities: Monitor application and network performance using Dynatrace and supporting tools. Perform L2 troubleshooting, resolving incidents within defined SLAs. Handle Incident Management, ensuring timely escalation and closure. Utilize monitoring tools such as Splunk, New Relic, and other observability platforms. Work with ServiceNow for ticket management, updates, and documentation. Collaborate with cross-functional teams to identify root causes and drive resolution. Provide proactive support to minimize downtime...

Posted 20 hours ago

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L2 Support Engineer TECEZE

3.0 - 5.0 years

0 Lacs

pune, maharashtra, india

On-site

Job Title: L2 Support Engineer Location: Pune Position Type: Full Time Experience: 3-5 Years Job Overview: We are seeking an experienced L2 Support Engineer to join our team. The candidate will provide advanced technical support, manage IT infrastructure, and ensure smooth daily operations across networks, servers, and end-user systems. Key Responsibilities: Provide L2 troubleshooting and support for hardware, software, server, control systems, and networking issues. Manage and maintain LAN, network devices, connectivity, and firewall configuration/monitoring. Administer and monitor Windows Server, Active Directory, IIS, DNS, DHCP ensuring uptime, performance, and security. Support and maint...

Posted 2 months ago

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Urgently Wanted - Desktop Support Engineer Qualcare Health Solutions

0.0 - 1.0 years

1 - 2 Lacs

Ambattur, Chennai

Work from Office

JD for IT Support Technician /MALE Responsibilities: Manage Help Desk tickets in a timely manner. Respond to customer issues via phone, email and computer chat. Provide customer assistance. Document customer interactions. Run diagnostics to resolve customer reported issues. Escalate issues to the next Tier with next level of difficulty. Install, make changes and repair computer hardware and software. Follow-up with customers to ensure issues are resolved. Qualifications: Microsoft Certified Systems Engineer designation, preferred. 2+ years of experience working in a help desk environment. Flexibility to work a variety of shifts with minimal notice. Available to work regular overtime. Profici...

Posted 5 months ago

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