Data Entry Associate Analyst Enterprise Print and Distribution Return Mail Operations General Overview The Return Mail team manages and redirects mail which is considered undeliverable by the United States Postal Service (USPS). This position researches the undeliverable mail with the use of internal and external systems and provides a dministrative support. Maintains records or source documents for data input. Ensures the accuracy of both input and output data by visual examination. Prepares and distributes reports and metrics to internal stakeholders. Job Requirements Years of experience 0 - 1 Full-Time Position 8-hours per day, (Monday - Friday) Redirect Undeliverable as Addressed mail reported by the USPS. Retrieve undeliverable mail through a PDF archival process. Research and analyze across multiple platforms and applications. Perform peer auditing. Proficient and accurate data entry. Actively participate in team meetings. Skills General computer knowledge. Customer service focused with excellent verbal and written communication skills. Must be detail oriented. Ability to think critically and problem solve. Ability to learn and adapt quickly in a fast-paced environment. Ability to multi-task. Ability to learn and navigate internal applications. Ability to work independently. Understanding basic healthcare terminology is helpful but not required. Experience using Microsoft Office products. Education College Graduate - Bachelor Degree

Position Overview The job profile for this position is Software Engineering Lead Analyst, which is a Band 3 Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think this open position is right for you, we encourage you to apply! Our people make all the difference in our success. We are looking for exceptional software engineers/developers in our PBM Technology Organization. The Ab Initio ETL Developer is responsible for utilizing agile development methodologies to analyze, develop, and process Medical Claims data. This role is expected to understand user stories, identify appropriate designs, code to the design specifications, and complete appropriate unit testing to ensure quality solution delivery. In this role you are expected to work closely with developers, technical project managers, principal engineers and business stakeholders to ensure that application solutions meet business/customer requirements. Responsibilities Provide expertise in technical analysis and solving issues during project delivery. Perform unit testing and debugging. Set test conditions based upon code specifications. Prepare for code review, test case reviews, and ensure code developed meets the requirements. Review code developed by other IT Developers Ensure quality, standards, version control by properly following the process. Work proactively & independently to address project requirements, and articulate issues/challenges at appropriate time to address project delivery risks. Be hands-on in the design and development of robust solutions to hard problems, while considering scale, security, reliability, and cost Support other product delivery partners in the successful build, test, and release of solutions Work with distributed requirements and technical stakeholders to complete shared design and development Support the full software lifecycle of design, development, testing, and support for technical delivery Works with both onsite (Scrum Master, Product, QA and Developers) and offshore QA team members in properly defining testable scenarios based on requirements/acceptance criteria Participate in daily team standup meetings where youll give and receive updates on the current backlog and challenges Participate in code reviews. Ensure Code Quality and Deliverables Maximize the efficiency (operational, performance, and cost) of the application assets. Qualifications Required Skills: Strong knowledge and hands-on experience in SQL, Unix shell scripting, Oracle and Teradata databases Mainframe experience a plus Knowledge of Medical claims data and processing (Claims adjustments, ICD Codes, Procedures, Revenues, etc) Excellent analytical and interpersonal skills along with excellent oral and written communication skills. Required Experience & Education: 6-8 years of overall professional experience 3+ years of experience in Ab Initio ETL Experience with vendor management in an onshore/offshore model. Proven experience with architecture, design, and development of large-scale enterprise application solutions. Master degree or foreign degree equivalent in Information Technology, Business Information Systems, Technology Management, or related field of study. Industry certifications such as PMP, Scrum Master, or Six Sigma Green Beltis a plus Desired Experience: Healthcare experience including Disease Management Coachingof team members

Reporting to the QE Manager, the candidate will be responsible for ensuring on quality and on time delivery of test planning, test data preparation and execution activities in the delivery of Testing new or modified applications/systems across multiple platforms The QE Automation Engineer will be a high-performing individual who is methodical, inquisitive and has a passion for quality They will partner with their Scrum Team and business colleagues on a journey of continuous learning and improvement to ensure ongoing optimisation of our test automation capability in support of key strategic outcomes for our business Responsible for delivering the QE Automation roadmap for each team Build & maintain the automation for critical & complex business applications Product understanding and creating test automation scripts for In-sprint & regression testing Creating and executing test scripts in test management tool and reporting bugs Determine priority for test cases and create effective execution plans with maximum coverage Participate in PI & Sprint planning and other Agile ceremonies Track & report automation progress as per PI plan Develop skills in new automation tools to improve the automation penetration Contribute towards implementation of new ideas & solutions Adheres to the organizations Quality Engineering best practices and help to drive changes to achieve more efficiency Identify & Support Automation and DevOps opportunities; looking at efficiencies in \u2018In Sprint Automation as well as Regression as we develop our CI/CD pipelines Bachelor degree in Computer Science or a related discipline and at least two, typically five or more years experience in a system quality environment, or an equivalent combination of education and work experience 2 - 4 Yrs experience in QE - Test Automation Experience in Programming language like Java experience in automation of mobile app testing with Appium (using real devices with emulators and Browser Stack) experience of REST API testing (Manual/automation using Postman and other tools using java) Experience of test automation in BDD process Experience of developing custom automation solutions & functions Experience of doing deep failure analysis to address automation failures Good experience of working in all phases of Test Cycles (Test Design, Test Reviews, Test Execution, Defect management & reporting) Experience of running the test execution through CI/CD pipelines Knowledge of Health Insurance Industry Broad knowledge of the Software Delivery Lifecycle with specific expertise of Software Testing Proven experience of working within an Agile environment Broad knowledge of automated testing and modelling tools Good knowledge of different web browsers like Internet Explorer, Firefox, MS Edge, Chrome Competent user of Microsoft office applications like Excel, Word, PowerPoint and Outlook Strong problem-solving and analytical skills Demonstrate accuracy and possess a keen eye for detail Desirable Skills and Experience Experience in web automation using other automation tools & frameworks Codeless automation tools experience Experience in implementation of CI/CD pipeline using Jenkins/Azure DevOps Required Skills and Experience Excellent written and oral communication skills Join us in driving growth and improving lives

Are you looking for an opportunity to engineer modern Cloud application, Continuous Deployment/Continuous Integration, and infrastructure solutions across a breadth of core platforms and technologies and foster a community while being supported with plentiful training and mentorship opportunities? The journey requires building foundational capabilities/patterns and enabling teams from a design, technical architecture and selecting cloud services wisely. This role required proved technology leadership with strong hands-on digital experience. As a lead engineer, evangelize a Cloud Engineering culture and community within core platforms. As a lead engineer, enable Cloud Engineering teams and guild/practice across core platforms. Develop existing engineering talent for modern Cloud and DevSecOps practices/solutions. Engineer foundational modern Cloud capabilities and empower/enable teams to utilize it. Develop a CTES Cloud roadmap and track progress against roadmap. Coach CTES scrum teams, empowering them on their Cloud and DevSecOps journey. Analyze/Assess current state of core claim adjudication platforms and its bottleneck. Lead the claim platform data management, migration planning, and engineering/operations. Lead the claim platform platform (real time and batch) performance, volume, and scalability from engineering, testing, and maintenance perspective. Provider innovative solutions to eliminate the complex system architecture to modern component-based cloud solutions. Strong written and verbal communication skills with the ability to interact with all levels of the organization. Strong time and project management skills. Strong Angular, Node Js, mognodb, and Postgres DB skills required. Familiarity with agile methodology including SCRUM team leadership. Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. Required strong AWS complex implementation experiencedPositive, growth-oriented mindsetHands-on, collaborative, partnering and engineering lead mindsetRobust technical acumen on cloud/on-prem DevSecOps software development and technologiesPassion for building modular, configurable Cloud and DevSecOps solutions utilizing the latest technologiesEmpathetic technical leadership and talent development Boundless intellectual curiosity to continually explore how to move better, faster and cheaper Collaborative voice for solution integrity utilizing best practices and industry standardsTechnical and marketing skills to craft and execute initiativesRobust product management skills and inspiration for DevSecOps/software engineering teams . Proven experience with architecture, design, and development of large-scale enterprise application solutions. College degree (Bachelor) in related technical/business areas or equivalent work experience. Strong healthcare domain experience especially within claim adjudicationExpert level experience in relational and NOSQL databases 5 - 8 years of experience in data and digital engineeringHands on experience engineering/developing modern on-prem/public cloud DevSecOps solutions, Angular, Node Js, Python and GoWilling to learn, go above and beyond attitudes. Experience with modern and legacy development languages. Exposure to AWS Healthcare experience including Disease ManagementCoaching of team members . Add in a functional EVP before role details - ANSR to take point on creating these statements. Responsibilities. Qualifications. Required Skills. Strong influencing/negotiation skills. Strong interpersonal/relationship management skills. Required Experience & Education. Specify whether the position is remote, hybrid, in-office and where the role is located as well as the required hours of work).

Position: Technical Support Senior Analyst Role Overview We are seeking a dedicated and skilled Technical Support Analyst to join our team. In this role, you will provide critical support for our Policy Administration System, Actisure. Our Actisure Policy Admin System is used in worldwide locations. This must be maintained so that there is no disruption to Operational Business Processes. Develop recommendations for actions to be taken to resolve issues and improve the system configuration and carry out and work with other IT teams to deliver projects for GIH. You will be responsible for monitoring, maintaining, and troubleshooting incidents, requests and changes required by the business ensuring smooth and efficient operations, particularly during overnight batch processes. The role involves working in an AGILE environment and collaborating with teams across the globe. You will also be responsible for delivering projects and adhering to tight deadlines and close collaboration with other teams. Main Duties / Responsibilities Control and manage the configuration of Actisure and across environments Liaise with partner departments and fulfil their set up requirements Document and maintain configuration processes Assist and provide advice for testing functionality/process changes Advise staff/departments of new processes (provide training where necessary) Document New Processes Assist in resolution of production support issues via Service Now Escalate issue to Third Party where necessary via Partner ticketing system Investigate systems ability to administer new products/processes/business requirements Set Up, Control and manage Batch Jobs Take part in business projects where Actisure is an integral part Create and Maintain Actisure Output documents Acceptance and User Acceptance testing for Actisure releases Investigate Integration issues from Actisure to Other Platforms Pricing Reviews Update Actisure twice yearly and investigate pricing anomalies Create/Run queries in SQLfor reporting/troubleshooting Attend and Participate in Daily Stand Up, Retrospective meetings and PI Planning Events Keep User Stories and Tasks updated in JIRA Use ADO to promote Actisure Releases through Environments from DEV to Production Understand Security Roles in Actisure Experience Required Three to five years work experience with an analytical background Planning, organisation and problem-solving skills are essential Incident Management Experience. Be proficient in the use of a range of PC applications including Work and Excel. Ability to work to tight deadlines SQL Azure Dev Ops JIRA Knowledge of expatriate healthcare products, procedures and systems would be beneficial PowerShell not required but would be beneficial Education Required Higher in Mathematics and English or reasonable equivalent is preferred Solid work experience in a financial services/insurance industry Skills Business Acumen Conflict Management Creativity Cross Cultural Agility Perseverance Managing Through Systems Ability to prioritise activities and meet deadlines Ability to understand overall perspective while attentive to detail Ability to work on own initiative without close supervision Good logical and problem-solving skills Curiosity and imagination Ability to work in a team Strong task management skills

You are responsible for the timely sending of all Guarantees of Payments together with your colleagues. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount. To be able to provide this confirmation, the following steps are necessary: You analyse requests for medical treatments and hospitalizations. You verify the patient extent of cover, our relationship with the provider, the need for medical review and the costs. You monitor the file from an administrative perspective and work You have frequent contacts with medical providers and individual insured, mainly by phone , to obtain all necessary information. You are the focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment. All our clients and medical providers are internationally located. Therefore you manage the English language well, both spoken and written. Maintain all necessary information regarding the hospitalizations in an internal database Translate and interpret medical and other relevant documents for case analysis Work independently and effectively to communicate to internal and external customers by telephone and e-mail Maintain accurate workflow and process documentation following outlined processes Competencies Customer-focused: works efficiently with internal partners to find best solutions for customers. Skilled decision-maker: takes the right action on dedicated files based on available information Accuracy: ensures concise and correct information is being delivered Disciplined: follows procedures, agreements and document flows correctly. Efficiency: able to strike the right balance between quality and quantity Team-player: enjoys working as part of a team and building internal networks Computer-literate: quick to learn International in-house systems and use current office applications

Summary: The Intradiem System Analyst supports the Intradiem software application, which drives contact center automation to directly support agents. This role will be responsible for supporting the execution of work requested by the Intradiem Product Owner, workforce leadership, and operation business partners. This role will be responsible for data gathering & analysis and requirement visualization that will support driving new Intradiem functionality from conception to delivery. The position will also involve a level of innovative thought and execution to contribute to continued expansion of the software, and ongoing optimization to refine systemic rules to continuously meet the needs of supported businesses. This role requires an understanding of call center concepts and challenges, and the ability to collect, analyze, and interpret data to identify trends that will inform business decisions. The goal is to provide best-in-class strategy and support across multiple product lines to identify the most effective processes, configuration, and user experience. Specific Responsibilities: Serve as point of contact for businesses utilizing Intradiem software to maintain existing strong relationships. During new use case or new business deployment, responsible for supporting efforts to identify and gather requirements, provide insight and recommendations, and offer implementation support, all to drive the deployment from conception to delivery. Post-deployment, conduct regular data analysis to validate effectiveness of Intradiem software and identify additional opportunities. Identify business metrics and reporting needs to accurately resolve communicated issues and identify project performance. Effectively support application with multiple WFM and ACD providers, and champion design and strategy to streamline functions and processes as providers are consolidated. Other duties as assigned. Qualifications: Intermediate to Advanced Excel and Power Point knowledge required. Clear understanding of workforce management concepts, challenges, and goals. Strong execution, strategic-thinking, and influencing skills. Ability to work with a high sense of urgency. Ability to turn data into a compelling story with a call to action.

Duties In this role, you will work as the lead developer for the implementation of member communication requests. You will collaborate among stakeholders in order to review, & analyze requirements, communicate our strategic vision against the request, and successfully implement requirements timely.You will need to understand business problems and opportunities in the context of the requirements and recommend solutions.Assist with requirement collection and analysis, identify problem areas and recommend revising requirements to ensure a successful implementation. Leverage technical skills to provide analysis, reporting, and assistance to management and stakeholders. Leverage communication and relationship skills, to manage the technical, client facing, product teams and update leadership. REQUIRED SKILLS & DEMONSTRATED KNOWLEDGE 6-8 years of relevant experience 1+ years SQL skills (Teradata, Oracle, MSSQL), background in BI tools Ability to drive to results independently Strong focus on customer service Strong communication & organizational skills Experience with development methodologies is highly desired Strong analytic capabilities Perform thorough requirement interviews with project stakeholders. Consistently deliver project status and time tracking regularly to management. Excellent written and verbal communication skills Ability to work in a fast-paced environment, handling multiple priorities Demonstrated ability to prioritize and manage work load to meet project deadlines. Ability to handle complex analysis from issue identification to proposal of potential solutions. Willingness to work a flexible schedule to accommodate project deadlines

Position Summary: The Cigna Information Protection, Head of Security is a key leadership business facing position with primary focus is to act as conduit between the Cigna Information Protection organizational goals and business line interests. Acting as the primary delegate for the business line Chief Information Security Officer, you will oversee the development and execution of the Cyber / Information Security Strategy at a granular level. Strategically you will be responsible for delivery of the \u2018last mile execution of all Cigna Information Protection global Shared Services, developing and measuring capabilities whilst running subsequent risk mitigation Cyber Information Security Management programs. Being the local evangelist and expert, you will focus on local stakeholder business management and also wider stakeholders such as regulators, clients and external parties. Job Description & Responsibilities: Manage all external local client and regularity engagements, including fielding queries, regulatory & compliance submissions in conjunction with matrix Cigna Information Protection Shared Service Partners and governance stakeholders, legal, compliance and data privacy. Lead localized Controls Assurance activities, define and track effectively control testing and remediation risks for local business line. Coordinate Shared Service benchmarking exercises (NIST etc.) using Cigna Information Protection standards. Leverage the Enterprise Risk Management framework, perform focused localized risk assessments of existing or new services and technologies in line with policies and standards, and manage the risk exceptions process. Develop residual risk registers and integrate into Shared Service Integrated Risk Management Framework. Coordinate the local delivery of global Cyber & Privacy portfolio risk mitigation projects and programs into business line / region. Conversely feed the portfolio by registering local business line residual risk outputs driving controls mitigation activity. Evolve Cigna Information Protection security policies and processes, aligning to local business requirements and operate the policy exceptions management process. Coordinate security education & awareness initiatives in line with policy framework, integrate with the Shared Service overall thematic awareness program. Partner with business line / regional CIOs and technology stakeholders to educate and integrate risk management activities in first and second line of defense governance. Coordinate with Shared Services to provide localized risk and vulnerability management information and reporting and embed Cyber / Information Security into business operational governance forums enabling data driven decision making. Develop organizational wide Cyber / Information Security risk views by collaborating with internal control groups e.g. Audit, Compliance, Enterprise Risk Management, Legal and Privacy. Liaise across Legal, Privacy and Sourcing teams to manage 3rd party risks. Conduct 3rd Party Assessments, including evaluations, contract reviews and onsite visit where appropriate. Embed secure development practices, working with local business and technology teams to implement enterprise tooling and processes to ensure secure code implementation. Embed risk management practices into Agile / DevSecOps pipelines to minimizing production vulnerabilities. Run localized Infrastructure, Application and Cloud evaluations / assessments against agreed security patterns and pre-production scanning processes to reduce production vulnerabilities. Integrate residual risk outputs in local and Shared Services governance. Champion local incident responses & handling processes, provide business context and local expertise in incident scenarios. Coordinate with Shared Service owner to manage local incident management post mortem activities and track residual findings to resolution. Maintain and manage local regulatory incident response reporting requirements. Engage with Shared Services to carry out forensics security investigations work integrating processes with business and legal / compliance stakeholders. Partner with Global Architecture Shared Services organizations to implement standard security solutions and capabilities, providing expert change solution design in local business line. Conversely feed global Architecture roadmaps by capturing local requirements. Support business line mergers, acquisitions and divestiture activities in line with the Shared Services playbook designed to reduce change risk. Lead local business Cigna Information Protection teams as well as matrix manage Shared Services peers. Ensure in person employee engagement by motivating team, running personalized development programs, and creating an empowering culture aligned with Cigna values. Experience Required: Minimum 18-21 years of Information Security / Cyber or related risk management experience. Experience Desired: Experience leading teams of over 125-150 employees Experience within the Healthcare, Insurance or Financial Services industry preferred. Education and Training Required: CISSP or other security related certification preferred (CISM / CISM etc.) Primary Skills: Implementation level knowledge of information security standards and frameworks (e.g. ISO/IEC 27001/27002, PCI-DSS, NIST Cybersecurity Framework, etc.) and attestation reports (e.g. SOC 1/2). Awareness of Governance, Risk and Compliance and workflow management tools, e.g. Onspring, ServiceNow VR, Brinqa etc. Additional Skills: Ability to translate information security and technical controls into business terms that are easily understood.

Position Overview The Proclaim Software Automation Engineer Senior Analyst will provide expert professional leadership and solutions for creating test automation that can be used across the Proclaim Claim Engine related process flow. This team member will be expected to collaborate with other Automation specialists as well as the Engineering teams to identify automation solutions for Unit Testing, Systems Testing and Integration testing needs. Responsibilities Provide comprehensive consultation to business unit and IT management and staff on all phases of application testing and automation for diverse development platforms, computing environments (e.g., host based, distributed systems, client server, software, hardware, technologies and tools, etc.). Work closely with Business and IT management and staff to identify application automation solutions, new or modified programs, reuse of existing automation solutions through the use of program development software alternatives, or integration of purchased solutions or a combination of the available alternatives. Research and evaluate alternative solutions and recommend the most efficient and cost effective automation programming solution and tooling. Document, test, implement and provide on-going support for the automation solutions. Execute on a strategy to hand over the test automation to specific Agile teams for adoption and usage within their areas of focus. Exercise considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Use deep professional knowledge and acumen to advise functional leaders. Focus on providing thought leadership within Application Development while working on broader projects that require understanding of wider business. Qualifications Required Skills: Technology skillset required: Selenium, BDD, TDD, Python, Git, and Openshift Strong written and verbal communication skills with the ability to interact with all levels of the organization. Strong interpersonal skills.Strong time and project management skills. Familiarity with agile methodology including SCRUM. Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. Required Experience & Education: College degree (Bachelor) in related technical/business areas or equivalent work experience. 3 - 5 years of experience with 1-3 years of automation development experience working in a large corporate environment Desired Experience: Experience working in an Agile framework. Technology skillset: Cucumber, Mainframe and JAVAHealthcare experience

Position Summary: The Program Management & Delivery Senior Analyst is responsible for the governance processes associated with business project delivery for the Finance and Accounting organizations. Responsibilities include elements of project management, status tracking, communication with workstreams and external stakeholders, content development to support communications, documentation of project artifacts, and facilitation of training and testing events. This individual will work with users, technology partners, other project team members, and workstream teams. Job Description & Responsibilities : The Program Management & Delivery Senior Analyst responsibilities include, but are not limited to: Content creation to support Kick off meetings for project initiatives and other communication material, Management of documentation on SharePoint and other project tools (Jira) Collaborate with Project Managers to create, maintain and monitor project plan Collaborate with Project Managers to create and maintain cutover and transition planning; support monitoring of cutover activity status. Support the administration and monitoring of Hypercare periods and performance relative to KPIs; may include routing issues and inquiries to appropriate subject matter experts Assist change and workstream leads to ensure training, end user support coverage is without gaps; support may involve content creation and user support triage Loading and management of test scripts in testing tool: Zephyr. Monitoring and development of formal testing entrance and exit gate materials Support the planning, administration and status reporting of testing cycles inclusive of tester & environmental readiness and defect tracking and remediation efforts. Coordination & Management of test triage calls Support development of testing scenarios in collaboration with workstream leads and QA teams; align testing scenarios to requirements for traceability. Review Scenarios for breadth and depth of coverage and support business stakeholder review process for day in the life testing coverage for UAT cycles. Support test script development with workstream leads as needed. Execute / administer program and governance management process inclusive of progress status reporting, risk and issue tracing and change control management. Create governance committee materials. Create broad communication materials for extended stakeholder teams Competencies / Skills: Ability to review deliverables for completeness, quality, and compliance with established project standards. Ability to resolve conflict (striving for win-win outcomes); ability to execute with limited information and ambiguity Ability to deal with organizational politics including ability to navigate a highly matrixed organization effectively. Strong Influencing skills (sound business and technical acumen as well as skilled at achieving buy-in for delivery strategies) Stakeholder management (setting and managing expectations) Strong business acumen including ability to effectively articulate business objectives. Analytical skills, Highly Focused, Team player, Versatile, Resourceful Ability to learn and apply quickly including ability to effectively impart knowledge to others. Effective under pressure Precise communication skills, including an ability to project clarity and precision in verbal and written communication and strong presentation skills. Strong problem-solving and critical thinking skills Project Management Requirements gathering User interaction / customer service Reporting and Dashboards Experience Required: Qualified candidates will typically have 3 - 5 years of project experience within finance and accounting spaces inclusive of planning, status tracking, testing, and coordination & communication across multiple workstreams. Successful candidates will be high energy, self-starters with a focus on quality output and project delivery success. Successful candidates will have project experience in Oracle Cloud ERP & EDM technologies. Experience Desired: Bachelor degree in accounting, finance, or a related field preferred Desired Tool Experience & Project Practices: Oracle Cloud Tools (ERP & EDM), Microsoft Suite, Agile, Jira, Zeyphyr, Saviynt, Aveska, Sharepoint, and Confluence Demonstrated experience establishing and delivering complex projects/initiatives within agreed upon parameters while achieving the benefits and/or value-added results. Experience with Agile delivery methodology.

Key responsibilities Deliver quality analytics, from data preparation, data analysis, data exploration, data quality assessment, data manipulation, method selection, design & application, insights generation and visualisation Develop and implement basic machine learning models and algorithms under the guidance of senior data scientists to extract insights and solve business problems Proactive learning and acquisition of key analytical, technical and commercial skills and business knowledge to become a proficient Analyst working under the supervision of the senior/lead data science analysts. KPIs: Timeliness, accuracy, manager and client feedback (Internal and external as required) Collaborate with internal stakeholders and demonstrate the ability to transform client questions and problems into analytical solutions Active team member in providing the required support to help business understand and optimise use of analytical products and / or solutions Build industry knowledge on the advancements in the field of analytics, data science and GenAI Comply with the IM Cigna and CHSI Policies, procedures and processes, and continuously demonstrate Cigna Data and Analytics culture. Key activities Working in a team to support end-to-end analytical projects Liaising with stakeholders to determine objectives / scope of upcoming projects Data exploration, cleansing and manipulation Determining appropriate type of analysis and undertaking analysis/modelling Extracting insights Clear presentation of insights via spreadsheets, PowerPoint presentations, self-service analytical visualisation tools Participate in client meetings Ongoing stakeholder interaction (internal and external as required) on project progress Contribute to the Feedback process (between stakeholders and the team) to ensure continuous improvement with team Participate and contribute in learning forums such as Analytics Community and sharing knowledge with wider team Experience and education required 2-4+ years experience in a technical analytics environment, carrying out data analytics and data science/AI projects and initiatives Tertiary qualifications in engineering, mathematics, actuarial studies, statistics, physics, or a related discipline Knowledge of technical analytics discipline, including data preparation and foundational analytics concepts Experience with successfully managing both internal and external stakeholders, delivering against projects, tasks and activities in a dynamic deadline driven environment Commercial acumen to understand business needs and be able to suggest the commercial impacts of different analytics solutions or approaches Coding and modelling experience in SQL / R / Python and / or Cloud data platforms e.g. AWS Experience in visualization and data management tools is an added advantage Experience in GenAI/ LLMs is an added advantage Experience working with complex datasets Attention to detail and self driven continuous learning Participation in external data hackathons and competitions will be an added advantage

Process Overview* International insurance claims processing for Member claims. Job Description* Delivers basic technical, administrative, or operative Claims tasks. Examines and processes paper claims and/or electronic claims. Completes data entry, maintains files, and provides support. Understands simple instructions and procedures. Performs Claims duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles. Responsibilities: - Adjudicate international pharmacy claims in accordance with policy terms and conditions to meet personal and team productivity and quality goals. Monitor and highlight high-cost claims and ensure relevant parties are aware. Monitor turnaround times to ensure your claims are settled within required time scales, highlighting to your Supervisor when this is not achievable. Respond within the time commitment given to enquiries regarding plan design, eligibility, claims status and perform necessary action as required, with first issue/call resolution where possible. Interface effectively with internal and external customers to resolve customer issues. Identify potential process improvements and make recommendations to team senior. Actively support other team members and provide resource to enable all team goals to be achieved. Work across International business in line with service needs. Carry out other ad hoc tasks as required in meeting business needs. Work cohesively in a team environment. Adhere to policies and practices, training, and certification requirements. Requirements*: Working knowledge of the insurance industry and relevant federal and state regulations. Good English language communication skills, both verbal and written. Computer literate and proficient in MS Office. Excellent critical thinking and decision-making skills. Ability to meet/exceed targets and manage multiple priorities. Must possess excellent attention to detail, with a high level of accuracy. Strong interpersonal skills. Strong customer focus with ability to identify and solve problems. Ability to work under own initiative and proactive in recommending and implementing process improvements. Ability to organise, prioritise and manage workflow to meet individual and team requirements. Experience in medical administration, claims environment or Contact Centre environment is advantageous but not essential. Education*: Graduate (Any) - medical, Paramedical, Pharmacy or Nursing. Experience Range* : Minimum 1 year of experience in healthcare services or processing of healthcare insurance claims. Foundational Skills* - Expertise in international insurance claims processing

Position Summary The Operations Senior Analyst is responsible for the implementation and design of new communications within a Modern Communication tool. The Operations Senior Analyst is directly involved in high profile corporate and client initiatives, working cross-functionally to assure requirements are strategically aligned and implemented accurately and on time. Requests may include the creation and/or maintenance of workflows, templates, program rules, monitoring of day- to- day production, research, proofing,and data queries. The Operations Senior Analyst will participate in continuous improvement projects. Primary Functions Ability to think creatively and strategically design solutions within Modern Composition tools to create solutions to implement and enhance functionality within the tool-sets. Able to support critical and complex initiatives with minimal assistance. Collaboratively works across the organization to resolve issues and develop solutions. Prepare adhoc analysis as needed. Participate in and support implementation of process improvements (e.g. best practices and quality improvement) Interface with IT/developers re: requirements from product, system enhancements. Create and maintain process maps and SOP. Create and maintain workflows, creation and coding of communication templates and program rules. Monitoring of day- to-day production Triage and reporting Key Qualifications BA/BS degree preferred 3-5 years of relevant experience Proficient with SQL coding preferred Ability to lead project Strong data management and technical skills Highly organized, able to work with little supervision, motivated to successfully meet deadlines, attention to detail and ability to multi-task Knowledge of Express Scripts systems and platforms helpful Analytical and detail oriented with a strong customer service focus Ability to work cross-functionally Excellent oral and written communication skills Willingness to work a flexible schedule to manage timelines and meet project deadlines PBM or healthcare experience, including knowledge of PBM products and services helpful Knowledge in PCs, Internet, Windows and MS Office software (Excel, Powerpoint, Word, Access and Visio) Experience with Messagepoint/Quadient/Open Text extreme or like tools preferred

Position Summary: Evernorth Information Protection is looking for a Senior Analyst, Incident Response (IR). The Incident Response Senior Analyst is responsible for handling and coordinating lower severity cybersecurity incidents as part of a 24x7 operation. The IR Senior Analyst acts as a supporting role to the major incident management process in the event of High or Critical Severity cybersecurity incidents. The IR Senior Analyst also acts as a point of escalation to lower tier analysts and provides mentorship. Job Description & Responsibilities: Monitor and respond to security alerts generated by the Managed Security Service Provider (MSSP), Cigna SIEM and/or SOAR platforms. Analyze, document, and communicate security events based on priority given by MSSP or SOC Team Lead and according to SOC protocol. Provide escalation support for security events from SOC Analysts. Participate in CSIRT functions supporting investigative requests and/or to assist with the development of containment/mitigation strategies. Perform host and network-based log analysis to identify potentially infected hosts and escalate to appropriate team according to SOC protocol. Correlate IOCs with data from information security systems/tooling to identify attacks and/or potentially compromised systems and escalate to appropriate team according to SOC protocol. Collaborate with Cigna Threat Intelligence, Threat Hunt, and Adversary Simulation teams to refine and/or improve threat detections and/or security controls and configurations for security monitoring systems. Contribute to the evaluation, testing, and implementation of new detections, security tools and processes. Develop and maintain documentation for all assigned responsibilities. Develop and report on trends and provide focus and situational awareness on all issues to SOC leadership. Required to perform duties outside of normal work hours based on business needs. Experience Required: Overall 3-5 years of I.T. and/or information security experience. Minimum 1-3 years of experience detecting and responding to cyber intrusions. Experience leveraging the Cyber Kill Chain and MITRE Attack Framework. Experience using IR tools such as Splunk, Tanium, Volatility, Encase, FTK, SIFT, REMnux, etc. Deep understanding of the cyber threat landscape, attack surfaces, and threats associated with each. Deep understanding of enterprise security controls in Active Directory/Windows and UNIX environments. Knowledgeable and experienced with Cloud security concepts and tooling. Experience Desired: Automating and/or scripting ability in one or more of the following: Python, Perl, Bash and/or Powershell. Experience de-obfuscating potentially malicious content. Experience doing static and dynamic malware analysis. Education and Training Required: A degree (bachelor degree preferred) from an accredited college and four years of satisfactory full-time experience required by the particular position; OR Education and / or experience which is equivalent to the above Relevant certifications such as Security+, CEH, CASP or similar Primary Skills: Ability to conduct memory and disk forensics, network traffic analysis, log correlations in support of Incident Response investigations. Thorough knowledge of operating systems, networking, and host analysis. Detailed understanding of attacker tactics, tools, and techniques. Strong communication skills, both written and oral. Strong analytical and investigative mindset Additional Skills: Ability to successfully interface with internal clients. Ability to document and explain technical details in a concise, understandable manner. Ability to manage and balance own time among multiple tasks, lead junior staff when required, and to work independently and as part of a team.

Position Summary: The Program Mgmt Change Mgmt & Communications Senior Analyst is responsible for the accumulation of change items that will impact end users in the form of technology changes that will require training and end user support or process changes that are required based on technology introduction. Responsibilities will include elements of project management, communication, content development, and documentation of project artifacts. This individual will work with users, stakeholders, technology partners, other project team members, and workstream teams. Job Description & Responsibilities : The Program Mgmt Change Mgmt & Communication Senior Analyst responsibilities include, but are not limited to: Content creation to support Kick off meetings for project initiatives and other communication material, Create broad communication materials for extended stakeholder teams Create governance committee materials. Management of documentation on SharePoint and other project tools (Jira) Document Key Stakeholders, develop stakeholder assessment, develop recommendations for engaging stakeholders Support stakeholder interviews and report on key themes Collaborate with workstream delivery leads, other project partners and stakeholders to identify change items for tracking and end user support Collaborate with workstream delivery leads, other project partners and stakeholders to identify process improvement opportunities for capture in workstreams Develop change and communication plans inclusive of change leadership activities, communications and stakeholder activities (focus groups, road shows, etc.). Support the development and administration of the change champion network inclusive of content creation Support the development of an organizational readiness assessment and correlated dashboards Execute on change plan and implement defined communication and stakeholder engagement activities. Identify change impacts in collaboration with workstream leads, change champions and key stakeholders. Establish training and development strategy and plan; analyze new training needs as project phases evolve Support the development of end user materials including training materials in collaboration with workstream leads Conduct train the trainer sessions Support of broader content development and communication needs across the program. Competencies / Skills: Ability to create and review deliverables for completeness, quality, and compliance with established project standards. ability to execute with limited information and ambiguity Precise communication skills, including an ability to project clarity and precision in verbal and written communication and strong presentation skills. Ability to deal with organizational politics including ability to navigate a highly matrixed organization effectively. Strong Influencing skills (sound business and technical acumen as well as skilled at achieving buy-in for delivery strategies) Stakeholder management (setting and managing expectations) Strong business acumen including ability to effectively articulate business objectives. Analytical skills, Highly Focused, Team player, Versatile, Resourceful Ability to learn and apply quickly including ability to effectively impart knowledge to others. Effective under pressure Strong problem-solving and critical thinking skills User interaction / customer service Ability to be flexible with job responsibilities and workflow changes. Ability to identify process improvements and implement changes; outside thinker. Above average PowerPoint presentation skills High emotional IQ and excellent listening skills Experience Required: Qualified candidates will typically have 3 - 5 years of experience with a focus on change and project management of Accounting & Finance initiatives. Successful candidates will be excellent listeners and professional communicators in written, verbal and PPT mediums. Successful candidates will be high energy, self-starters with a focus on quality output and project delivery success. Successful candidates will have project experience in Oracle Cloud ERP & EDM technologies. Experience Desired: Bachelor degree in communication, education, business, or a related field preferred Desired Tool Experience & Project Practices: Microsoft Suite, Agile, Jira, Zeyphyr, Sharepoint, and Confluence Demonstrated experience establishing and delivering complex projects/initiatives within agreed upon parameters while achieving the benefits and/or value-added results. Experience with Agile delivery methodology. PROSCI Change management or equivalent training preferred

Position Summary: Cigna, a leading Health Services company, is looking for Data Engineers in our Engineering Enablement Office (EEO) organization. The Data Engineer is responsible for the delivery of test data business need starting from understanding the data requirements to manufacturing test data for a work initiative. This role requires you to be fluent in some of the critical technologies with proficiency in others and have a hunger to learn on the job and add value to the business. Critical attributes of being a Data Engineer, among others, is Ownership & Accountability. In addition to Delivery, the Data Engineer should have an automation first and continuous improvement mindset. Description & Responsibilities: The Data Engineer will be responsible for determining the best approach to create test data. It includes account, enrolment, claims, and provider setup applications. This team member must have the ability to engage in test data requirements analysis withIntegration Solution Manager (ISM) and Quality Engineer (QE) teams. This team player will also be responsible to collaborate with ISM & QE team to explore opportunities to automate test data setup/mining processes. Responsible for test data creation (data manufacturing) Understands various back end and front-end architecture components required for job executions. Determines priorities for test data creation , validation & triage. Understand test data mapping with test scenarios. Manage test data catalog and self-service mining tools. Manage data cleanup activities, renewal identification and planning. Developing subject matter expertise and building knowledge of supported applications Analyzing and communicating test data challenges and risks effectively to identify practical solutions. Completing work governed by best practices, standards and processes and continuously learning about Agile to effectively integrate best practices into delivery activities. Be fluent in particular areas and have proficiency in many areas. Have a passion to learn. Take ownership and accountability. Understands when to automate and when not to. Have a desire to simplify. Be entrepreneurial / business minded. Have a quality mindset, not just code quality but also to ensure ongoing data quality by monitoring data to identify problems before they have business impact. Take risks and champion new ideas. Experience Required: 4+ years being part of Agile teams 2+ years of experience in a Test data account, enrollment, claims, and provider setup in healthcare domain 2+ years of experience in Healthcare Experience Desired: 3-6 years of IT experience in similar role Ability to analyse, interpret, and organize large amounts of data. Problem-solving, and analytical skills Time Management skills Cigna application flow and business knowledge Education and Training Required: Knowledge and/or experience with Health care information domains is a plus. Computer science Good to have Primary Skills: Advance SQL knowledge Jira (Sprint/Kanban) Confluence for documentation Programming Logic and Algorithms VBA (Excel Macros) Build and maintain integrations with data sources and APIs Strong knowledge of database systems, data modeling techniques, and SQL proficiency Automation Skills Efficient at least in one Programming language (Python/Java) or Scripting language (JavaScript) Expertise at least in one Automation Framework [Robot Framework /Behave / Pytest Framework/ BDD Cucumber / TestNG / Cypress Good Exposure on integrating the Test Automation & Reporting with CI Tools (Jenkins/Azure) Hands on experience on the platforms [ GUI Automation & Non-GUI Automation [ DB / API / MQ ( Kafka) Tableau data catalogue and Dashboard (Good to have) Proficiency with ETL tools commonly used in data engineering (like Databricks) Automation in Cloud (experience a plus) AI & Machine Learning (experience a plus) Additional Skills: Excellent troubleshooting skills Strong communication skills Work in an agile CI/CD environment (Jenkins experience a plus) Familiarity with cloud platforms and services (like AWS, Azure)

The job profile for this position is Business Analytics Lead Analyst. The Customer Experience & Operations Enablement Analytics organization offers solutions that provide data, reporting, and actionable insights to internal/external business partners to improve customer experience, reduce cost, measure business performance, and inform business decisions. The Business Analytics Lead Analyst will be responsible for dashboard and report creation as well as the ability to pull data to meet adhoc measurement needs. The individual will be able to create prototypes of reporting needs, and support manual report/scorecard creation where needed when automated dashboards are not feasible . The analytics lead analyst will be comfortable working directly with the Operations teams to learn about their process and where the data and reporting fits in. Looking for candidates that can work directly with operations team members to understand requirements and do their own development and testing. Responsibilities Include: Using SQL to write queries to answer questions and perform ETL tasks to create datasets. Utilizing Tableau or other similar Data Visualization tools to automate scorecards and reports Using Business Intelligence tools to create self-service reporting for business partners. Conducting self-driven data exploration and documentation of tables, schemas, and tests. Using SQL to query data structures to help inform our business partners. Examining and interpreting the data to discover the weaknesses and identify the root causes Completing ad hoc requests for business partners data needs. Identifying and implementing automation to consolidate similar or repeated ad hoc requests. Understanding business needs to better inform reporting and analytics duties. Giving guidance on any recurring problems or issues Completing proposals in cooperation and conjunction with experts on the subject (SME). Refactoring reporting to enhance performance, provide deeper insight, and answer questions. Updating project documents as well as status reports. Qualifications: Required experience: 5 -8 years of relevant analytics experience with focus on Proficiency with Structured Query Language (SQL) and Oracle. Experience with Business Intelligence Software (Tableau, PowerBI , Looker, etc.) 3-5 years of experience with: Scripting language (Python, Powershell , VBA). Big Data Platforms (Databricks, Hadoop, AWS). Excellent verbal, written and interpersonal communication skills a must . Problem-solving, consulting skills, teamwork, leadership, and creativity skills a must . Analytical mind with outstanding ability to collect and analyze data. Expertise in contact center or workforce planning operations preferred. Proficiency in Agile practices (Jira) preferred.

Description Summary: The Information Protection Senior Analyst is responsible for providing general technical, operational and risk management support to Cignas Information Protection (CIP) Middle East and Africa (MEA) team. This role will support in enforcing standard information protection controls through infrastructure, application and third-party security assessments. Work with the Cigna Information Protection team as required to support vulnerability assessments, assisting with penetration tests, tracking and remediation of findings. This role will work closely with the CIP MEA team to identify, evaluate, and remediate potential weaknesses in Cigna systems, using both manual and automated methods. In addition, this role will support the dashboard reporting, coordination of incident responses, risk assessments and other CIP led initiatives. Responsibilities: Perform regular risk & activity reporting on Key Risk Indicators (KRI) and Key Performance Indicators (KPI) Perform issue tracking and resolution with local security teams Work with CIP MEA team and key stakeholders to managing security incidents relevant to the MEA region Work with individual local security teams assigned to ensure security controls applied are compliant to CIP policies and standards Assist in the review and approval of application/infrastructure changes in terms of security Assist in the creation of comprehensive and accurate security reports with recommendations for appropriate remediation and communicate risk findings with development and infrastructure teams. Assist in the review and development of local CIP policies , standards and guidelines Assist in the conduct of regulatory and internal audits as required Assist CIP and IT teams to implement standard security solutions and capabilities that are aligned with business, technology and threat drivers Maintain strong working relationships with individuals and groups involved in managing information risks across the organization Stay abreast of current and emerging security threats and security architectures to mitigate the threats Skills required: Demonstrated ability to work as both an individual contributor and a team player in a fast paced environment. Demonstrated ability to identify cyber security risks and develop treatment plans working with key stakeholders Coordinate with people and teams to forecast activity completion and the ability to work in a team environment, sharing workloads and responsibilities. Knowledge of Windows and *nix-based operating systems. Understanding of core Internet protocols (e.g. TCP, UDP, DNS, HTTP, TLS, IPsec) and the OSI model. Understanding of encryption fundamentals (symmetric/asymmetric, ECB/CBC operations, AES, etc.). Understanding of Cloud environments such as SaaS, PaaS and IaaS. Understanding of OWASP. Knowledge of networking fundamentals and common attacks. Ability to analyze vulnerabilities and misconfigurations, appropriately characterize threats, and provide remediation recommendations. Qualifications: High School diploma; Bachelors degree preferred. Qualified candidates will typically have 3 to 5+ years of professional IT experience work experience 4 years or more of security operations or security governance, risk and compliance experience. CISSP, CRISC or similar certifications desired Passionate about security and finding new ways to protect systems as well as break them Strong analytical and problem solving skills, with the ability to think outside the box. Ability to work in a flexible environment where requirements and procedures continuously evolve. Strong oral and written communication skills, including a demonstrated ability to prepare documentation and presentations for technical and non-technical audiences.

Position Overview Evernorth Core Platform Engineering team is looking for a Software Engineering Senior A dvisor to design, develop, and implement robust data pipelines for Packaged Business Capabilities (PBCs) . In this role, you will act as a bridge between the software development team and the business, translating complex business requirements into actionable software solutions. Youll leverage your technical expertise and analytical skills to ensure that the software we build meets the needs of our users and the business. Job Description & Responsibilities: Analyze business needs and translate them into technical requirements. Design, develop, and implement software solutions using microservices architecture (AWS Lambda, Kubernetes). Write clean, efficient, and maintainable code using TypeScript and Golang. Collaborate with cross-functional teams to ensure successful project delivery. Stay up to date on the latest software development trends and technologies. Qualifications Required Skills : 11 - 13 years of experience in software engineering or a related field Experience working with cloud platforms, preferably AWS Proficiency in programming languages like Scala, Spark, Pyspark . Hands - on experience i n building big data pipelines. Familiarity with Open Search/Elastic Search Engine. Expertise with Databricks . Excellent analytical and problem-solving skills Strong communication and collaboration skills Required Experience & Education : A minimum of 4 years of experience in backend engineering Excellent communication and collaboration skills Desired Experience: Exposure to AWS , Databricks. Location & Hours of Work Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate . Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required .