Technical Support Lead Analyst Careernet

5.0 - 8.0 years

10 - 18 Lacs

hyderabad

Work from Office

Key Skills: New Relic, Network Monitoring, Application Support Operations, Dynatrace, Splunk, Incident Management, Servicenow ticketing, ITIL, L2 Troubleshooting Roles and Responsibilities: Monitor application and network performance using Dynatrace and supporting tools. Perform L2 troubleshooting, resolving incidents within defined SLAs. Handle Incident Management, ensuring timely escalation and closure. Utilize monitoring tools such as Splunk, New Relic, and other observability platforms. Work with ServiceNow for ticket management, updates, and documentation. Collaborate with cross-functional teams to identify root causes and drive resolution. Provide proactive support to minimize downtime...

Posted 20 hours ago

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Application Support Engineer Careernet

2.0 - 5.0 years

6 - 9 Lacs

hyderabad

Work from Office

Key Skills: Java, Servicenow ticketing, Angular, Troubleshooting, Typescript Roles and Responsibilities: Continuously monitor system health, performance, and availability using standard monitoring tools. Identify, investigate, and respond to system alerts and incidents to maintain system uptime and service continuity. Escalate critical issues as needed while maintaining ownership and communication throughout the resolution process. Manage and resolve user tickets logged via ServiceNow within agreed service level agreements (SLAs). Categorize, prioritize, and track incidents, requests, and problems, maintaining clear documentation for ticket resolution. Analyze recurring incidents and identif...

Posted 21 hours ago

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Employee Central Analyst Cloudxtreme Technologies Private Limited

1.0 - 3.0 years

4 - 7 Lacs

hyderabad, telangana, india

On-site

Role & Responsibilities Administer Employee Central (EC) lifecycle and non-lifecycle transactions in alignment with defined processing practices and SLAs. Manage queries received via team inbox, ServiceNow ticketing tool, and incoming calls/incidents in a timely manner. Prepare employee contract documentation related to transfers, promotions, visa changes, leaves of absence, and remuneration updates. Provide first-level responses to stakeholders regarding process and procedure-related questions. Maintain and update business process documents related to Employee Central and other Talent Services sub-processes. Update work rights, contracts, and HRIS records, ensuring real-time data accuracy. ...

Posted 3 weeks ago

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IT Analyst Careernet

4.0 - 6.0 years

18 - 20 Lacs

hyderabad

Hybrid

Key Skills: SAP SD, ABAP, Servicenow ticketing, Troubleshooting Roles and Responsibilities: Customize and debug SAP SD module functionalities. Collaborate with cross-functional teams to understand and address IT system needs. Perform retro-engineering and contribute to SAP Workflow Management. Troubleshoot issues and manage ServiceNow tickets effectively. Adapt to new technologies and demonstrate eagerness to learn in a highly optimized SAP environment. Engage with stakeholders to ensure alignment with business processes and IT systems. Skills Required: Strong hands-on experience with SAP SD module customization and debugging Proficiency in ABAP development and troubleshooting Experience in ...

Posted 1 month ago

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ServiceNow Governance, Risk, and Compliance (GRC) Mount Talent Consulting

6.0 - 11.0 years

6 - 11 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary: As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow Governance Risk and Compliance (GRC) as the primary...

Posted 7 months ago

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