16256 Incident Management Jobs - Page 6

Role Overview: You will be responsible for acting as a Single Point of Contact (SPOC) for the Customer to provide status updates during major incidents. Your role will involve coordinating with various Resolver Groups, key stakeholders, and Subject Matter Experts (SMEs) to ensure speedy resolution of major incidents within agreed SLAs. Additionally, you will be responsible for conducting thorough analysis, preparing Major Incident Reports (MIR), updating resolution procedures in the knowledge database, and conducting review meetings to prevent future incidents. You will also liaise with process managers and provide periodical reports on the overall status of the Major Incident Management Pro...

As a dedicated Team Member NOMC, your role will involve working with smart metering systems, event management, and alert handling. You should have a foundational understanding of Advanced Metering Infrastructure Service Provider (AMISP) infrastructure, various products, solutions, and a basic knowledge of utility billing systems. Your commitment to shift-based operations (24x7x365) will ensure the seamless functioning of network operations. Key Responsibilities: - Consumer Complaint Resolution: Manage and resolve consumer complaints through the ticketing system, ensuring closure within defined Service Level Agreements (SLA). - Technical Support: Provide technical assistance to the field team...

As an SAP Data Archiving Consultant with SAP Basis experience in Data Archival implementation and support, your role will involve the following responsibilities: - **Server Administration** - Adding / Removing authorization to fileserver - Adding new folder with authorization to existing Windows fileserver - Handling annual access audit requests of overall fileserver - Monitoring Windows fileserver - Troubleshooting issues related to authorization in Windows fileserver - Troubleshooting issues related to Windows fileserver - **Divestment** - Extracting and transferring archived data to the buyer - Extracting and transferring archived documents to the buyer - Creating quality documentations o...

As an Infrastructure Security Engineer at Gruve, you will play a crucial role in the administration and BAU of internal and external PKI deployments. You will be responsible for handling the PKI infrastructure using PKI administration software such as AD cert services and AppViewX. Your key responsibilities will include: - Strong proficiency in Cryptography and usage of private and public keys - Understanding and experience in certificate lifecycle management including SSL/TLS certificates issuance, renewals, and revocations - Hands-on experience with various methods of CSR generations on different platforms like Windows, Linux, and appliances - Educating stakeholders on appropriate certific...

As the Vice President of Technology - Cloud Transformation and Strategy at our organization, your role will involve leading technology initiatives and driving innovation. Your responsibilities will include: - Setting the vision, strategy, and roadmap for Cloud Engineering and Governance in alignment with global enterprise goals - Building, leading, mentoring, and inspiring a team of approximately 250 professionals including cloud architects, engineers, FinOps, SecOps, DevOps, and governance specialists - Collaborating with senior executives to align cloud initiatives with business objectives - Overseeing the delivery of functions in multi-cloud environments such as AWS and Azure - Driving au...

As a CloudOps Engineer at Aeris, you will play a crucial role in managing and optimizing the cloud infrastructure to ensure reliability and efficiency. Your responsibilities will include: - **Cloud Infrastructure Management**: - Implementing Access Control measures like Cloud IAM, service accounts, and roles with the principle of least privilege. - Effectively managing projects, quotas, and policies for Resource Management. - Setting budget alerts, conducting cost analysis, and reporting for Cloud Costs Management. - Performing regular audits to ensure compliance and optimize performance. - **Security and Compliance**: - Implementing and monitoring a comprehensive security strategy for Secur...

As a talented and motivated Senior Software Engineer at Growexx, your main responsibility will be to lead the development and support of the real-time Alerting System. This mission-critical platform is built with Angular, C#, SignalR, and Azure, ensuring timely delivery of alerts and notifications with high availability, low latency, and robust architecture. Key Responsibilities: - Design, develop, and maintain real-time alerting features using Angular (frontend) and C#/.NET (backend) - Implement and optimize SignalR-based communication for live updates and push notifications - Architect scalable, cloud-native solutions using Azure services (e.g., Azure Functions, App Services, Event Grid) -...

As a ServiceNow Developer, you will be responsible for designing, developing, and customizing ServiceNow applications and modules based on business requirements. Your key responsibilities will include: - Implementing and configuring ServiceNow modules such as Incident Management, Change Management, and CMDB. - Developing custom workflows, UI policies, Catalog forms, business rules, and scripts to automate and enhance platform functionality. - Designing and maintaining front-end interfaces using HTML, CSS, and JavaScript. - Delivering improvements to ITSM practices that support multiple applications and multiple Lines of Business. - Designing and developing ServiceNow Tables, Fields, Forms, a...

Overview The Senior ServiceNow Developer is responsible for designing, developing, configuring, and implementing solutions on the ServiceNow platform to meet business requirements. This role ensures delivery of high-quality, scalable, and maintainable solutions across various ServiceNow modules, and provides technical leadership, guidance, and support to development teams and stakeholders. Responsibilities Design & Development Design and develop ServiceNow solutions including applications, integrations, workflows, business rules, UI policies, client scripts, and automated processes. Translate functional requirements into technical specifications and build solutions aligned with platform best...

Key Responsibilities: Operate: Responsible for the operation of the system and record any problems that occur. Resolve: Ensure rapid problem resolution in close cooperation with participating third parties. Follow: Proactively follow the solution progress of incidents. Monitor: Responsible for the monitoring and analysis of possible sources of error. Update: Keep stakeholders up-to-date on system-relevant incidents. Process: Follow established processes such as Incident Management and Change Request Management. Evangelize: Promote best practices and methodologies. Automate: Identify opportunities to automate processes and procedures. Cultivate: Build relationships with developers, engineers,...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to qual...

Project Role : Security Engineer Project Role Description : Apply security skills to design, build and protect enterprise systems, applications, data, assets, and people. Provide services to safeguard information, infrastructures, applications, and business processes against cyber threats. Must have skills : Security Information and Event Management (SIEM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Analyst, your typical day will involve SOC related activities on Google SecOps and Microsoft Sentinel, providing end to end investigation. You will also engage in proactive monitoring of securi...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ap...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BTP Build Process Automation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to en...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ap...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ap...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Teams Infrastructure Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyz...

Service Desks work in the information technology field and are responsible for providing support to staff and clients using information technologies. A Service Desks main responsibilities include ensuring customer satisfaction, operating in incident management systems, troubleshooting reported problems, adhering to organization policies, training staff on information technology issues, liaising with change management and senior management, creating reports and statistics, and completing human resources activities when needed.

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : BMC Helix ITSM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your typical day will involve collaborating with team members to ensure the successful impleme...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would yo...

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content ...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to qua...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP MM Materials Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that project goals are met, facilitating discussions to address challenges, and guiding the team in implementing effective solutions. Y...

Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : SAP Analytics Cloud Development Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Platform Engineer, you will be responsible for designing, building, testing, and deploying cloud application solutions that seamlessly integrate both cloud and non-cloud infrastruc...

About The Role Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks Strategize and Design Services Lead and Manage Transition / Transformation programs Design ITOM, Define Governance, DevOps, Agile / SAFe Conducting process assessments and prepare gap analysis reports, Establishing Process Improvement Roadmaps, Process Definition with the help of Process Requirement Specification Document, Piloting, Development and institutionalizing the new process Drive Continuous Service Improvement programs using various methods and techniques Define measurement framework for SLAKPIs Facilitate integration of service management tools, processes an...