2295 Incident Management Jobs - Page 6

L1 Support Associate Introduction The Economist Technology teams deliver the tech which brings Economist Intelligence & Economist Impact to life for millions of avid readers, podcast listeners and content watchers. You will join our team at a time when the demand for excellence in our digital customer experience is higher than ever before. You will join a profitable, responsible business with a brand and culture that you can be proud of and with every opportunity to deliver success for the Group and yourself. We are seeking an L1 Support Associate. You will be dedicated to learning about technology management and will provide first class support for our growing service management capability. If you are a collaborative team member with a practical, can-do attitude and would like to join our fantastic team, we would love to hear from you. As part of this role you may expect to occasionally be available during non-standard working hours as per operational and business requirements. Job Summary: L1 Support Associate will be responsible for supporting Level 1 Technical Services ensuring smooth operations, and contributing to continuous service improvement for various TEG Business Units - Economist Intelligence, Economist Impact and Economist Newspaper. This role involves assisting with Service Desk, Incident, Problem, Change, and Service Request management, working closely with IT, DevOps, Engineering, Product, Project, Support teams and stakeholders to maintain high service quality and efficiency. Key Responsibilities: L1 Service Operations: Supports 24/7/365 monitoring and triage of alerts, incidents, and service requests Follows runbooks for issue validation, priority assessment, basic troubleshooting and resolution Manages escalations to L2 as required and communicates status to stakeholders Assists in managing Jira Service Desk Board -ownership of ticket queues, manage aging and keep daily churn healthy Assist in managing ITSM processes, including Major Incident, Incident, Service Request, Problem, Change, and Request Management. Support Service Level Agreements (SLAs) and internal OLAs. ITSM tool (JIRA, Confluence, ServiceNow, etc) usage and ensure accurate documentation of incidents and requests. Supporting Major Incident Management process Coordinate response efforts, engage relevant teams, communicate updates to stakeholders, and drive rapid resolution to minimize downtime (as needed) Maintain incident records and generate reports for performance analysis (as needed) Supports Continuous Improvement Initiatives (as needed) Qualifications & Skills: Education & Skills Required: Bachelor s degree in Information Technology, Computer Science, or a related field. 3-5 years of experience in IT service management, Technical L1 Support, Help desk Hands-On Experience with any of ITSM tools like ServiceNow, BMC Remedy, Confluence, Jira Service Management (Atlassian Suite), etc Understanding of ITIL principles and IT service management frameworks. ITIL Foundation certification Desirable (not mandatory): Understanding/skills in Observability & monitoring tools Understanding/skills in subscription & payments Understanding of AWS/Cloud Ops Soft Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Detail-oriented with strong organizational skills. #LI-Hybrid What we offer Benefits We offer excellent benefits including an incentive programme, generous annual and parental leave policies, volunteering days and well-being support throughout the year, as well as free access to all Economist content. Country specific benefits are also offered. Our Values Our values are a collective set of beliefs and behaviours that strengthen The Economist Groups purpose and demonstrate where we want to be as an organisation. They reflect on our mission to pursue progress for individuals, organisations and the world. Independence We are not bound to any party or interest and encourage exploration and free-thinking. We champion freedom, both within our organisation and around the world. Integrity We are bold in our efforts to uncover the truth and stand up for what we believe in. We inspire trust through our rigour, fact-checking and transparency. Excellence We aspire to the highest standards in all we do. We are ambitious and inquisitive in our pursuit of continuous progress and innovation. Inclusivity We value diversity in thought and background and encourage healthy debate with a breadth of perspectives. We treat our colleagues and customers fairly and respectfully. Openness

Senior Site Reliability Engineer II (Open) Would you like to be part of a team that delivers high-quality software to our customers? Are you a visible champion with a can do attitude and enthusiasm that inspires others? About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About the Team This Team performs complex research, design, and software development assignments within a software functional area or product line, and provides direct input to project plans, schedules, and methodology in the development of cross-functional software products. About the Role Senior Site Reliability Engineer II will be closely working with SREs and other stakeholder across geographies on their platform requirements using MS Azure. This role is imperative as we migrate from on-premises infrastructure to cloud solutions, which substantially increases operational complexity and workload. This role will focus on automation and optimization reducing manual effort, ensuring platform reliability, and supporting our efforts to better manage and contain increasing cloud costs and the rapidly growing data estate in Azure. Proficient in Azure-based platform operations, monitoring, and incident management with expertise in tools like Azure Monitor, ADF, Synapse, Databricks, CI/CD, and strong problem-solving and communication skills. The candidate should also be willing to work in on-call rotations or provide after-hours support if needed. Responsibilities: Daily monitoring, incident response, and performance tuning Automation and optimization to reduce manual effort Ensuring platform reliability Supporting efforts to manage and contain increasing cloud costs Managing the rapidly growing data estate in Azure Willingness to work in on-call rotations or provide after-hours support if needed Requirements: Should have total 8+ years of experience and 4+ years of relevant experience. Certification on AZ-900, AZ-104 Azure Platform Operations & Monitoring. Hands-on experience with Azure Monitor, Log Analytics, and Application Insights Familiarity with Azure Data Factory, Synapse, and Databricks. Azure Storage, Key Vault, and Role-Based Access Control (RBAC) Knowledge of SDLC process like requirement gathering, design, implementation (Coding), testing, deployment, and maintenance. Proficient in requirement gathering and documentation , m onitoring & Incident Management . Proficiency in setting up alerts, dashboards, and automated responses Experience with uptime/health monitoring and SLA enforcement Ability to triage platform issues and coordinate with engineering teams . Comfortable with log review, root cause analysis, and performance tuning Strong problem-solving and communication skills . Excellent communication skills - verbal and written. Desirable Skills: Github Actions Unity Catalog Familiarity with ITIL or operational runbooks is a good to have. Learn more about the LexisNexis Risk team and how we work We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .

Overview Location - Hyderabad/Gurgaon Experience - 4-8 years L2 Application Support Engineer - (Atlas reasoning engine) We at Publicis Sapient, enable our clients to thrive in Next and to create business value through expert strategies, customer-centric experience design, and world-class product engineering. The future of business is disruptive, transformative and becoming digital to the core. In our 20 + years in IT, never before have we seen such a dire need for transformation in every major industry - from financial services to automotive, consumer products, retail, energy, and travel. To make this transformative journey a reality in these exciting times, we seek Rockstars who will: Brave it out to go do the next; what will be from what is Exhibit the optimism that says there is no limit to what we can achieve deeply-skilled, bold, collaborative, flexible Reimagine the way the world works to help businesses improve the daily lives of people and the world. Our people thrive because of the belief that it is both our privilege and responsibility to usher our clients and the world into Next. Our work is fueled by challenging boundaries, multidisciplinary collaboration, highly agile teams, and the power of the newest technologies and platforms. If that s you, come talk to us! This is the world-class engineering team where you should build your career JOB PURPOSE This position is to provide to 2nd level of support for all application-level production environment issues, user support queries and requests. JOB RESPONSIBILITIES Below are key role and responsibilities for this position: Interact with L1 and keep run-books and Standard support operational procedures(SOP) up-to-date Perform Ad-hoc support tasks and prepare reports for business Troubleshoot all the new incidents/issues for which knowledge base is not available and escalated by L1 team Resolve the incidents/issues as per agreed SLA Address the service requests as per agreed SLA Follow the escalation process to escalate to L3 team or next level of support as per escalation metric if unable to resolve the issue within agreed time window Prepare the Incident post-mortem / RCA(Root cause analysis) report of incidents and share it with all the stakeholders within agreed timeline Perform the shift handover activities as per agreed SOPs Participate in problem management, change management, knowledge management, even management etc. Update knowledge base with new learnings, changes in resolution steps etc. in timely manner Ensure SLA/KPI (under control of L2 team like incident response time are met and collect/update data of it in required tools Help shift/team lead to prepare to various operational reports required by internal and external stakeholders Contribute to support reusable assets and internal knowledge sharing sessions Work to build-up skills for L3 support level Work on POC of different solutions, tools etc. POC Coordinate with L1 and L3 engineers (as per case requirement) on various issues, incidents, service requests, user queries, various changes in environment, various events etc. Work on automation of manual activities if possible and share the details of automation opportunities with L3 team Personal Attributes: Systematic problem-solving approach, coupled with effective communication skills and a sense of drive Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution Should be flexible to work in all shifts Ability to prioritize when under pressure SKILL REQUIREMENTS Must Skills Hands-on experience with Salesforces Atlas Reasoning Engine . Ability to troubleshoot and support AI agent workflows powered by Atlas, including task orchestration and decision-making logic. Familiarity with System 2 reasoning models, reinforcement learning feedback loops, and graph-based architectures. Experience monitoring and optimizing autonomous agent performance in production environments. Proficiency in analyzing logs and telemetry data from Atlas-powered agents to identify and resolve issues. Understanding of event-driven systems and asynchronous task execution in enterprise AI platforms. Ability to collaborate with AI/ML teams to escalate and resolve complex reasoning or orchestration issues. Exposure to Agentforce or similar AI agent ecosystems is a strong plus Familiarity and working experience on ecommerce projects Working knowledge with ServiceNOW ITSM tool Knowledge of Production Support processes and procedures. Have ability to demonstrate functional and technical architecture knowledge and correlate between the two from past experiences Have good exposure of ITIL Processes like Incident Management, Problem Management, and Knowledge Management etc. Nice to have Skills Good understanding of Accessibility and comfortable using dev tool bar for debugging. Have some exposure of cloud technologies Have understanding of how cloud infrastructure is setup, applications are deployed, various services are setup and used etc. Have ability to understand the technical errors in the application log and understand the solutions provided by L3/Development teams at least at high level

Senior Site Reliability Engineer II (Open) Would you like to be part of a team that delivers high-quality software to our customers Are you a visible champion with a can do attitude and enthusiasm that inspires others About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https//risk.lexisnexis.com About the Team This Team performs complex research, design, and software development assignments within a software functional area or product line, and provides direct input to project plans, schedules, and methodology in the development of cross-functional software products. About the Role Senior Site Reliability Engineer II will be closely working with SREs and other stakeholder across geographies on their platform requirements using MS Azure. This role is imperative as we migrate from on-premises infrastructure to cloud solutions, which substantially increases operational complexity and workload. This role will focus on automation and optimization reducing manual effort, ensuring platform reliability, and supporting our efforts to better manage and contain increasing cloud costs and the rapidly growing data estate in Azure. Proficient in Azure-based platform operations, monitoring, and incident management with expertise in tools like Azure Monitor, ADF, Synapse, Databricks, CI/CD, and strong problem-solving and communication skills. The candidate should also be willing to work in on-call rotations or provide after-hours support if needed. Responsibilities Daily monitoring, incident response, and performance tuning Automation and optimization to reduce manual effort Ensuring platform reliability Supporting efforts to manage and contain increasing cloud costs Managing the rapidly growing data estate in Azure Willingness to work in on-call rotations or provide after-hours support if needed Requirements Should have total 8+ years of experience and 4+ years of relevant experience. Certification on AZ-900, AZ-104 Azure Platform Operations & Monitoring. Hands-on experience with Azure Monitor, Log Analytics, and Application Insights Familiarity with Azure Data Factory, Synapse, and Databricks. Azure Storage, Key Vault, and Role-Based Access Control (RBAC) Knowledge of SDLC process like requirement gathering, design, implementation (Coding), testing, deployment, and maintenance. Proficient in requirement gathering and documentation , m onitoring & Incident Management . Proficiency in setting up alerts, dashboards, and automated responses Experience with uptime/health monitoring and SLA enforcement Ability to triage platform issues and coordinate with engineering teams . Comfortable with log review, root cause analysis, and performance tuning Strong problem-solving and communication skills . Excellent communication skills - verbal and written. Desirable Skills Github Actions Unity Catalog Familiarity with ITIL or operational runbooks is a good to have. Learn more about the LexisNexis Risk team and how we work We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers EEO Know Your Rights .

The Manager for 24x7 Application Support is responsible for ensuring the smooth and efficient operation of mission-critical applications in a round-the-clock support environment. This role involves: Overseeing support teams to maintain high performance and morale. Managing incidents promptly to minimize downtime and impact. Ensuring service levels are consistently met or exceeded. Coordinating with various stakeholders to maintain system uptime and reliability. Proactively identifying potential issues to prevent disruptions. Continuously improving service delivery processes. Ensuring application performance aligns with business objectives. The Support Manager will work proactively to identify potential issues, improve service delivery, and ensure application performance aligns with business objectives. Key Roles and Responsibilities: Service Delivery Management Oversee the 24x7 support services for all critical business applications, ensuring high availability and timely resolution of incidents and requests. Manage and ensure adherence to service level agreements for response times, resolution times and overall service quality. Coordinate with cross-functional teams, including level 2, infrastructure and development teams, to ensure seamless application support, Incident Management Ensure timely identification and resolution of high priority incidents to minimize business disruption. Oversee incident management process, ensuring incidents are logged, tracked and escalated appropriately. Ensure a robust problem management process is in place to address recurring application issues and work with teams to implement long term solutions. Team Leadership and Support Lead and manage the 24x7 support team, ensuring they are adequately staffed and trained to handle the demands of continuous application support Provide leadership and mentoring to team members, setting performance goals and ensuring team performance aligns with organizational expectations. Foster a collaborative and supportive environment, ensuring team can effectively manage incidents and communicate with stakeholders. Continual Service Improvement Proactively identify areas for improvement in application support, implementing enhancements to processes, tools and technologies. Monitor application performance and trends to identify potential issues and ensure service continuity. Work closely with other teams to implement proactive measures that reduce incidents and improve service availability. Stakeholder Communication and Reporting Serve as a primary point of contact for key stakeholders, providing regular updates on application performance, incident resolution and service metrics. Produce regular reports on application support performance including, incident management, downtime and KPIs. Risk and Compliance Management Ensure that the application support service complies with relevant regulatory and security requirements. Monitor and address any security vulnerabilities related to the supported applications. Ensure proper backup, disaster recovery and business continuity plans are in place for all supported applications. Impact Youll Make: Qualifications: Experience 10 + years of experience in application support (Java, Linux, Kafka, PostGre based) and IT service management with at at least 2-3 years of experience in a leadership role. Proven experience managing 24x7 support environments, particularly for mission critical or enterprise level applications. Strong understanding of ITIL processes including incident management, change management and problem management Experience working on monitoring tools, ticketing tools (Splunk, BMC Remedy, JIRA). Familiarity with cloud platforms, infrastructure and applications is a plus. Skills Excellent leadership and team management abilities. Strong communication skills with ability to effectively communicate with both technical teams and business stakeholders. Ability to manage high-pressure situations and ensure swift resolution of incidents. Analytical mindset with the ability to identify trends, root causes and improvement opportunities. Ability to deliver high quality support Certifications ITIL Foundation Certification (preferred) This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Manager I, Applications Support

Our Purpose Title and Summary Reliability Engineer I Job Title: Customer Operations Triage and Collaboration Engineer Company: Mastercard About Mastercard: At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results Technology at Mastercard: What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable. And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day. About the Role: A Customer Operations Triage and Collaboration role involves handling customer work-orders, resolving issues, and coordinating with other to ensure a positive customer experience. Key responsibilities include triaging incoming requests, escalating complex issues, and collaborating with internal teams like business operations, customer technical services, program and product development. This role also often involves maintaining knowledge of products and services, identifying opportunities for improvement, and contributing to the overall customer journey. See the big picture and help create and enforce standards and practices that help our customers have smooth run Responsibilities: Monitor and respond to incoming tickets, alerts, or calls through the designated support channels. Categorize and prioritize customer tickets based on urgency, severity, and impact, ensuring timely and efficient resolution. Provide appropriate solutions or workarounds and escalate issues to the appropriate team when needed. Work closely with other teams (CTS, Biz Ops , product development) to gather information, understand complex issues, and develop comprehensive solutions. Maintain clear and effective communication with stakeholders, providing updates on issue status and resolution progress. Maintain and update knowledge base articles and internal documentation to improve self-service capabilities and ensure consistent information delivery. Maintain accurate and detailed records of triaged issues in the ticketing system. Escalate critical incidents following established protocols. Contribute to documentation and continuous improvement of triage processes. Identify and propose process improvements to streamline triage and collaboration workflows, enhancing efficiency and customer satisfaction. Track and analyze key performance indicators (KPIs) related to triage efficiency, issue resolution time, and customer satisfaction. Maintain accurate records of customer issues and resolutions in Mastercard ticketing platforms. Stay up-to-date on new products, features, and procedures to effectively support customers Identify areas of toil and improve support methods to reduce the identified toil over time. Increase automation and tooling to reduce toil manual intervention Analyze ITSM activities of the platform and provide feedback loop to relevant stakeholders on efficiency gaps and concerns Required Technical Skills Strong Linux foundation. Able to navigate and use commands while troubleshooting issues Database concepts and commands, Oracle, SQL, Mongo Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog. Experience in ITSM practices with knowledge on incident management and service desk operations will be good Understanding of Ticketing system and workflows in a large corporate setting. Understanding of client-server relationships, network concepts, and operating system navigation. Understanding of TCP/IP, DNS, HTTP/S, VPNs, firewalls Familiarity with cloud networking (AWS VPCs, Azure VNets) will be added benefit Required General Skills: Systematic problem-solving approach, analytical skills coupled with sense of ownership Interest in analyzing, and troubleshooting large-scale distributed systems A passion for observability, automation, and continuous improvement Capability to embrace challenging opportunities, while effectively contributing as a member of a diverse, geographically dispersed, and matrix-structured project team Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system Strong verbal and written communication skills, including the ability to explain technical issues to non-technical audiences.

Reliability Engineer I Job Title: Customer Operations Triage and Collaboration Engineer Company: Mastercard About Mastercard: At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results Technology at Mastercard: What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable. And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day. About the Role: A Customer Operations Triage and Collaboration role involves handling customer work-orders, resolving issues, and coordinating with other to ensure a positive customer experience. Key responsibilities include triaging incoming requests, escalating complex issues, and collaborating with internal teams like business operations, customer technical services, program and product development. This role also often involves maintaining knowledge of products and services, identifying opportunities for improvement, and contributing to the overall customer journey. See the big picture and help create and enforce standards and practices that help our customers have smooth run Responsibilities: Monitor and respond to incoming tickets, alerts, or calls through the designated support channels. Categorize and prioritize customer tickets based on urgency, severity, and impact, ensuring timely and efficient resolution. Provide appropriate solutions or workarounds and escalate issues to the appropriate team when needed. Work closely with other teams (CTS, Biz Ops , product development) to gather information, understand complex issues, and develop comprehensive solutions. Maintain clear and effective communication with stakeholders, providing updates on issue status and resolution progress. Maintain and update knowledge base articles and internal documentation to improve self-service capabilities and ensure consistent information delivery. Maintain accurate and detailed records of triaged issues in the ticketing system. Escalate critical incidents following established protocols. Contribute to documentation and continuous improvement of triage processes. Identify and propose process improvements to streamline triage and collaboration workflows, enhancing efficiency and customer satisfaction. Track and analyze key performance indicators (KPIs) related to triage efficiency, issue resolution time, and customer satisfaction. Maintain accurate records of customer issues and resolutions in Mastercard ticketing platforms. Stay up-to-date on new products, features, and procedures to effectively support customers Identify areas of toil and improve support methods to reduce the identified toil over time. Increase automation and tooling to reduce toil manual intervention Analyze ITSM activities of the platform and provide feedback loop to relevant stakeholders on efficiency gaps and concerns Required Technical Skills Strong Linux foundation. Able to navigate and use commands while troubleshooting issues Database concepts and commands, Oracle, SQL, Mongo Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog. Experience in ITSM practices with knowledge on incident management and service desk operations will be good Understanding of Ticketing system and workflows in a large corporate setting. Understanding of client-server relationships, network concepts, and operating system navigation. Understanding of TCP/IP, DNS, HTTP/S, VPNs, firewalls Familiarity with cloud networking (AWS VPCs, Azure VNets) will be added benefit Required General Skills: Systematic problem-solving approach, analytical skills coupled with sense of ownership Interest in analyzing, and troubleshooting large-scale distributed systems A passion for observability, automation, and continuous improvement Capability to embrace challenging opportunities, while effectively contributing as a member of a diverse, geographically dispersed, and matrix-structured project team Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system Strong verbal and written communication skills, including the ability to explain technical issues to non-technical audiences.

Role Incident / Problem / Defect Manager. Visit our website bmwtechworks.in to know more. Follow us on LinkedIn I Instagram I Facebook I X for the exciting updates. About the UNIT/ Unit Overview Engineering Platform PLOP/GDDM Location Pune Experience 8+ Number of openings 1 What awaits you/ Job Profile We are seeking a proactive and detail-oriented Incident / Problem / Defect Manager to oversee the lifecycle of incidents, problems, and defects across our IT and software systems targeting CATIA tool stack. This role ensures timely resolution, root cause analysis, and continuous improvement to minimize disruptions and enhance service quality . You d be required to share periodic reports with aim to get visibility of system gaps and actions required to address them. What should you bring along Incident Management: Lead the end-to-end incident management process, ensuring timely detection , logging, categorization, prioritization, and resolution . Coordinate with technical teams to restore normal service operations as quickly as possible. Communicate incident status and resolution updates to stakeholders and leadership . Conduct post-incident reviews and ensure documentation of lessons learned . Problem Management: Identify recurring incidents and conduct root cause analysis (RCA) to prevent future occurrences. Maintain the Known Error Database ( KEDB ) and ensure effective workaround solutions are documented. Collaborate with development and infrastructure teams to long-term fixes. Defect Management implement: Manage the defect lifecycle from identification through resolution and closure . Work closely with QA, development, and product teams to prioritize and track defect fixes. Ensure defects are properly documented , categorized, and communicated to relevant stakeholders. Must have technical skill Bachelor s degree in computer science, Information Technology, or a related field. 8+ years of experience in IT Service Management, QA, or Software Development, CATIA V5 & CATIA V6 Strong understanding of ITIL practices (certification preferred). Proven experience with incident and defect tracking tools (e.g., ServiceNow , JIRA , Remedy ). Excellent analytical, problem-solving, and communication skills. Ability to work under pressure and manage multiple priorities. Dashboard creation, maintenance for clear visibility. Understanding of CAD workstation environments, networked licensing (DSLS). Experience conducting or facilitating root cause analysis (RCA) and post-incident reviews . Ability to define and refine SOPs, workflows , and incident resolution matrices . Good to have technical skills ITIL v4 Foundation or Practitioner certification. Experience in Agile/Scrum environments. Familiarity with DevOps practices and CI/CD pipelines. Knowledge of risk management and compliance standards. Power BI knowledge would be a value addition.

Perficient India is looking for Senior Technical Consultant - GCP Data Engineer to join our dynamic team and embark on a rewarding career journey We are seeking a versatile technical consultant to assess and maintain our information technology systems To ensure success as a technical consultant, you should exhibit extensive experience in providing Information Technology support in a demanding environment Outstanding technical consultants ensure that company IT systems run efficiently Documenting processes and monitoring system performance metrics Implementing the latest technological advancements and solutions Performing diagnostic tests and troubleshooting

Roles/Responsibilities Drive Global Infrastructure technical response to major incidents, establishing command and control through the entire incident lifecycle Drive collaboration of multiple technology skill sets via technical bridges and use of WAR rooms Authoritatively and confidently guide Major or potential major incidents to resolution; to make decisions on under pressing circumstances, that may have production impacting implications Provide updates in line with the agreed communications processes Build and Develop relationships from both a customer and technical point of view, driving global interaction with stakeholders and partners Must be able to multitask in a stressful environment Work with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process Manage the operational support and oversee remediation activities with designated extended managed service providers Performs other work related duties as assigned Working knowledge of relevant technologies (e g , Windows and Unix platforms, voice and data networks, LAN/WAN, security infrastructure, etc ) Helping to create business aligned support of the Incident Management process Experience with the ITSM ticketing tools such as Remedy/Service Now/HPSM for incident/ticket logging, updates & resolution Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation Join us Lets care for tomorrow

Roles/Responsibilities. Drive Global Infrastructure technical response to major incidents, establishing command and control through the entire incident lifecycle. Drive collaboration of multiple technology skill sets via technical bridges and use of WAR rooms. Authoritatively and confidently guide Major or potential major incidents to resolution; to make decisions on under pressing circumstances, that may have production impacting implications. Provide updates in line with the agreed communications processes. Build and Develop relationships from both a customer and technical point of view, driving global interaction with stakeholders and partners. Must be able to multitask in a stressful environment. Work with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process. Manage the operational support and oversee remediation activities with designated extended managed service providers. Performs other work related duties as assigned. Working knowledge of relevant technologies (e.g., Windows and Unix platforms, voice and data networks, LAN/WAN, security infrastructure, etc.). Helping to create business aligned support of the Incident Management process. Experience with the ITSM ticketing tools such as Remedy/Service Now/HPSM for incident/ticket logging, updates & resolution. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Lets care for tomorrow.

Where Data Does More. Join the Snowflake team. Snowflake s Support team is expanding! We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers success. We form partnerships with customers by listening, learning, and building connections. Snowflake s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflakes core values, which are reflected in everything we do. As a Senior Cloud Support Engineer , your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse. Customers will look to you for technical guidance and expert advice with regard to their effective and optimal use of Snowflake. You will be the voice of the customer regarding product feedback and improvements for Snowflake s product and engineering teams. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers . You will develop a strong understanding of the customer s use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation. Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management. AS A SENIOR CLOUD SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL: Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone Adhere to response and resolution SLAs and escalation processes to ensure fast resolution of customer issues that exceed expectations Demonstrate good problem-solving skills and be process-oriented Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues Document known solutions to the internal and external knowledge base Report well-documented bugs and feature requests arising from customer-submitted requests Partner with engineering teams in prioritizing and resolving customer requests Participate in a variety of Support initiatives Provide support coverage during holidays and weekends based on business needs OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE: Bachelor s. or Master s degree in Computer Science or equivalent discipline. 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role Solid knowledge of at least one major RDBMS In-depth understanding of SQL data types, aggregations, and advanced functions including analytical/window functions A deep understanding of resource locks and experience with managing concurrent transactions Proven experience with query lifecycle, profiles, and execution/explain plans Expertise in managing schedules of jobs and tasks for maximum throughput Demonstrated ability to analyze and tune query performance and provide detailed recommendations for performance improvement Advanced skills in interpreting SQL queries and execution workflow logic Proven ability with rewriting joins for optimization while maintaining logical consistency In-depth knowledge of various caching mechanisms and ability to take advantage of caching strategies to enhance performance Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats) Proficiency with JSON, XML, and other semi-structured data formats Proficient in database patch and release management NICE TO HAVES: Knowledge of distributed computing principles and frameworks (e.g., Hadoop, Spark) Scripting/coding experience in any programming language Database migration and ETL experience Ability to monitor and optimize cloud spending using cost management tools and strategies. SPECIAL REQUIREMENTS: Participate in pager duty rotations during nights, weekends, and holidays Ability to work the 4th/night shift which typically starts from 10 pm IST Applicants should be flexible with schedule changes to meet business needs Snowflake is growing fast, and we re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com "

At Clover, we support hundreds of thousands of merchants daily through our advanced point-of-sale devices and powerful cloud platform. As an Incident Manager, you will play a critical role in ensuring service continuity by leading the response to production incidents, minimizing downtime, and communicating effectively with both internal teams and executive stakeholders. We re seeking experienced professionals who thrive in high-stress environments, bring a proactive mindset to problem-solving, and possess strong communication skills. You will be the driving force behind incident resolution, process improvement, and stakeholder alignment. Key Responsibilities Lead the response to high-impact incidents, ensuring minimal disruption to our merchants and restoring services as quickly as possible. Provide clear, executive-level communications during incidents and maintain transparency throughout the incident lifecycle. Collaborate closely with Engineering, Technical Operations, QA, Payments, Billing, and Customer Support to triage, document, monitor, and resolve customer-impacting incidents. Offer operational oversight when launching new features, products, and expansions into new regions. Identify and drive improvements in internal incident management processes and work cross-functionally to implement them. What you will need to have: Proven experience managing major incidents and driving them to resolution. Strong track record of leading Root Cause Analysis (RCA) and post-incident reviews. Willingness to participate in shifts and on-call rotation as part of a global incident response team. A problem-solving mindset with a natural curiosity to dive deep into complex technical issues. Exceptional communication skills, with the ability to convey complex information to both technical and non-technical audiences, including executive leadership. Exhibits swift responsiveness, end-to-end ownership, time tracking, timeline documentation, and strong multitasking abilities. What would be great to have: Hands-on experience with monitoring and incident management tools such as Grafana, Datadog, JIRA, ServiceNow, and PagerDuty. Experience automating manual operational processes. Familiarity with reporting incident trends and insights to senior leadership. Knowledge or certified in ITIL V3, V4 Willing to work on weekends and in off business hours Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

About ColorTokens: At ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen but with our cutting-edge ColorTokens Xshield platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected.Our innovative platform provides unparalleled visibility into traffic patterns between workloads, OT/IoT/IoMT devices, and users, allowing businesses to enforce granular micro-perimeters, swiftly isolate key assets, and respond to breaches with agility. Recognized as a Leader in the Forrester Wave : Microsegmentation Solutions (Q3 2024), ColorTokens safeguards global enterprises and delivers significant savings by preventing costly disruptions. Join us in transforming cybersecurity. Learn more at www.colortokens.com. Our Culture We foster an environment that values customer focus, innovation, collaboration, mutual respect, and informed decision-making. We believe in alignment and empowerment so you can own and drive initiatives autonomously.Self-starters and high-motivated individuals will enjoy the rewarding experience of solving complex challenges that protect some of world s impactful organizations be it a children s hospital, or a city, or the D fense department of an entire country. Role: Sr. SOC Analyst Experience: 4 to 7 years Location: Bangalore Work mode: Work from Office (hybrid) Shifts: Candidate must be willing to work in the rotational shifts 24/7. Job Description: Skills and Experience: 4+ years of security operations experience Correlate and analyse events using the Splunk/Log Rhythm/Qradar and stellar cyber SIEM tool to detect IT security incidents. Knowledge of network and endpoint security, threat intelligence, and vulnerabilities. Conduct analysis of log files, including forensic analysis of system resource access. Review customer reports to ensure quality and accuracy. Monitor multiple security technologies, such as SIEM, IDS/IPS, Firewalls, Switches, VPNs, networking and other security threat data sources. Knowledge of sandbox and malware analysis. Knowledge of Cyber Kill Chain and MITRE ATT&CK frameworks functionality. Possible attack activities, such as scans, man in the middle, sniffing, DoS, DDoS, etc. and possible abnormal activities, such as worms, Trojans, viruses, etc. CCNA, CEH, CISSP, GCA, GCIA, GCIH, SANS certification would be preferable. High level of integrity, professionalism, and attention to detail Ability to communicate complex security issues to peers and management alike. A motivated, self-managed, individual who can demonstrate above average analytical skills and work professionally with peers and customers even under pressure. Roles & Responsibilities: Senior level SOC analyst, mentoring junior analysts. Develop and maintain SOC processes, playbooks, and standard operating procedures to ensure consistent and effective response to security events. Incident Analysis: Conduct detailed analysis of escalated security incidents. Coordination of end-to-end Security Incident management on escalated incidents, ensuring timely updates to stakeholders and efficient resolution of incidents, to achieve the RCA. Threat Monitoring and Analysis: Monitor security alerts and events using SIEM and other security tools. Lead and coordinate proactive threat hunting to identify potential risks and vulnerabilities. Analyzing and integrate threat intelligence feeds to the platforms and stay updated on emerging threats. Collaboration: Creatively solve problems collaborating with SecOps, Platform, Delivery, IT and Engineering team members. Monitoring and analysis of security events to detect and respond to threats. Ensure timely and effective responses to security events, including root cause analysis, containment, eradication, and recovery. Coordinate with other departments, ensuring clear communication and alignment. Forensic Analysis: Perform forensic analysis and malware analysis of Computers. Collect and analyze forensic artifacts, including memory and disk images to identify malicious activity. Gather evidence for legal and investigative purposes. Continuously improve SOC operations by evaluating and implementing new tools, technologies, and methodologies. Automate workflows using PowerShell, regular expressions, and API. Integrate threat intelligence into SOC operations, ensuring that the team is aware of and prepared for emerging threats. Oversee the creation and refinement of detection rules, ensuring they are aligned with MITRE ATT&CK Framework. Lead efforts to identify gaps in monitoring and develop strategies to enhance detection capabilities. Work closely with the IT and cybersecurity teams to ensure alignment on security strategies and initiative Qualifications: Education: Bachelor s degree in information technology, Computer Science, Business, or Engineering required, or equivalent experience. Certifications: Advanced certifications such as CISSP, OSCP, GCIH, GSOC or GCIA. Incident Response Experience: 4+ years of experience in Cyber Incident response and investigations. Strong interpersonal skills with the ability to collaborate well with others. And, strong written, verbal and communication skills must need.

SOC Analyst Level 2 Location: Mumbai Around 4+ years working experience in Global SOC Must have experience in any SIEM Management tool Splunk, QRADAR, HP Arc sight, Triage Specialist - Separating the wheat from the chaff. Deep investigations/CSIRT, Mitigation/recommends changes, More advanced SME in cybersecurity, Experienced security analyst, understands more advanced features of security tools, thorough understanding of networking and platform architecture (routers, switches, firewalls, security), Ability to dig through and understand various logs (Network, firewall, proxy, app, etc..) Good to have either of certifications like, ITIL, CCNA, CEH, etc. Process and Procedure adherence. Tier 2 Security Analyst addresses real security incidents. Evaluates incidents identified by tier 1 analysts. Responsible for conducting information security investigations as a result of security incidents identified by the Level 1 security analyst who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, and Phone) Uses threat intelligence such as updated rules and Indicators of Compromise (IOCs) to pinpoint affected systems and the extent of the attack. Analyzes running processes and configs on affected systems. Carries out in-depth threat intelligence analysis to find the perpetrator, the type of attack, and the data or systems impacted. Creates and implements a strategy for containment and recovery. Act as a point of escalation for Level-1 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques. Should have experience in Developing new correlation rules & Parser writing Experience in Log source integration Act as the lead coordinator to individual information security incidents. Document incidents from initial detection through final resolution. Participate in security incident management and vulnerability management processes. Coordinate with IT teams on escalations, tracking, performance issues, and outages. Communicate effectively with customers, teammates, and management. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of security systems, SOC security process, procedures and policies. Define, create and maintain SIEM correlation rules, customer build documents, security process and procedures. Follow ITIL practices regarding incident, problem and change management. Staying up to date with emerging security threats including applicable regulatory security requirements. Maintain an inventory of the procedures used by the SOC and regularly evaluate the SOC procedures and add, remove, and update the procedures as appropriate Publish weekly reports to applicable teams. Generate monthly reports on SOC activity. Should be skilled on Deception Technology, EPP, EDR, IPS/IDS desirable. Please share your CV to [email protected] Regards, Annapurna Manager TA

SOC Analyst Level 2 Location: Mumbai Around 4+ years working experience in Global SOC Must have experience in any SIEM Management tool Splunk, QRADAR, HP Arc sight, Triage Specialist - Separating the wheat from the chaff. Deep investigations/CSIRT, Mitigation/recommends changes, More advanced SME in cybersecurity, Experienced security analyst, understands more advanced features of security tools, thorough understanding of networking and platform architecture (routers, switches, firewalls, security), Ability to dig through and understand various logs (Network, firewall, proxy, app, etc..) Good to have either of certifications like, ITIL, CCNA, CEH, etc. Process and Procedure adherence. Tier 2 Security Analyst addresses real security incidents. Evaluates incidents identified by tier 1 analysts. Responsible for conducting information security investigations as a result of security incidents identified by the Level 1 security analyst who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone) Uses threat intelligence such as updated rules and Indicators of Compromise (IOCs) to pinpoint affected systems and the extent of the attack. Analyzes running processes and configs on affected systems. Carries out in-depth threat intelligence analysis to find the perpetrator, the type of attack, and the data or systems impacted. Creates and implements a strategy for containment and recovery. Act as a point of escalation for Level-1 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques. Should have experience in Developing new correlation rules & Parser writing Experience in Log source integration Act as the lead coordinator to individual information security incidents. Document incidents from initial detection through final resolution. Participate in security incident management and vulnerability management processes. Coordinate with IT teams on escalations, tracking, performance issues, and outages. Communicate effectively with customers, teammates, and management. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of security systems, SOC security process, procedures and policies. Define, create and maintain SIEM correlation rules, customer build documents, security process and procedures. Follow ITIL practices regarding incident, problem and change management. Staying up to date with emerging security threats including applicable regulatory security requirements. Maintain an inventory of the procedures used by the SOC and regularly evaluate the SOC procedures and add, remove, and update the procedures as appropriate Publish weekly reports to applicable teams. Generate monthly reports on SOC activity. Should be skilled on Deception Technology, EPP, EDR, IPS/IDS desirable. Please share your CV to [email protected] Regards, Annapurna Manager TA

Staff Database Engineer About Junglee Games: With over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker. Our team comprises over 900 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglee s mission is to build entertainment for millions of people around the world and connect them through games. Junglee Games is not just a gaming company but a blend of innovation, data science, cutting-edge tech, and, most importantly, a values-driven culture that is creating the next set of conscious leaders. Job overview: As our Staff Database Engineer, you will play a pivotal role in designing, optimizing, and maintaining our database systems to ensure seamless data flow, reliability, and scalability across all applications. Your expertise will directly influence our ability to deliver high-performance solutions, improve system efficiency, and support data-driven business decisions. You will collaborate closely with cross-functional teams to design robust architectures and implement cutting-edge technologies that drive our organizations success. Job Location: Bangalore / Gurgaon Key responsibilities: 1. Database Administration: Manage, monitor, and optimize PostgreSQL databases to ensure high availability and performance. Perform version upgrades and handle migrations for PostgreSQL databases in production and non-production environments. Configure, upgrade, and troubleshoot database clusters, ensuring minimal downtime. Perform regular backups, disaster recovery planning, and data restoration tasks . 2. High Availability & Failover Management: Design and implement high-availability solutions using tools like Patroni for PostgreSQL. Manage and optimize failover mechanisms to ensure minimal downtime and data integrity during outages. Troubleshoot and resolve cluster-related issues, ensuring continuous database availability. Expertise in AWS Aurora RDS for PostgreSQL, including configuring, monitoring, and optimizing managed database clusters. 3. Upgrade and Migration Expertise: Plan, test, and execute PostgreSQL version upgrades while ensuring application compatibility and minimal disruption. Lead database migrations from on-premises systems to the cloud (e.g., AWS Aurora, AWS RDS). Perform migrations from other database platforms (e.g., SQL Server, MySQL) to PostgreSQL when required. Automate upgrade and migration processes using scripts and tools to improve efficiency and reduce risks. 4. Performance Tuning & Optimization: Analyze and optimize database performance, including query tuning, indexing, and partitioning. Proactively identify bottlenecks and implement solutions for high-performance applications. 5. Database Security & Compliance: Implement and maintain database security policies, encryption, and access controls. Enforce role-based access control (RBAC) for database users to ensure secure and compliant data access. Ensure compliance with data protection regulations and organizational standards. 6. Data Engineering Solutions: Design and support data pipelines for data lakes , ensuring efficient ingestion, transformation, and storage of large-scale data. Develop and implement archiving strategies for historical and infrequently accessed data, optimizing storage and costs. Collaborate with data engineering teams to integrate database solutions with data lakes and analytics platforms. 7. Exposure to Other Database Technologies: Manage and support additional database systems like MongoDB, Cassandra, and Redis. Design and implement solutions for NoSQL and distributed data storage needs. Leverage multi-database knowledge to suggest the right database solutions for different use cases. 8. Automation & Scripting: Develop scripts for database monitoring, failover automation, upgrade and migration processes, and other recurring tasks. Implement Infrastructure-as-Code (IaC) tools to manage database environments. 9. Incident Management & Troubleshooting: Respond promptly to database incidents, including cluster failures, failover events, and upgrade-related issues. Perform root cause analysis and implement long-term fixes for cluster and database-related problems. 10. Collaboration & Leadership: Work closely with developers, DevOps, and data engineering teams to design and implement efficient database architectures. Mentor junior DBAs and provide guidance on best practices for database management, high availability, and migrations. Qualifications & skills required: Experience: Ideal experience range. 8-12 years In-depth knowledge of PostgreSQL architecture, replication, clustering, and failover strategies. Strong understanding of SQL, PL/pgSQL, and query optimization. Expertise in PostgreSQL upgrades and migrations, including in-place and out-of-place upgrades. Familiarity with tools like pgAdmin, pgBouncer, Patroni, and AWS RDS/Aurora consoles. Proficiency in managing NoSQL databases and understanding their data models. Experience with database monitoring tools like Grafana, Prometheus, or CloudWatch. Knowledge of scripting languages (Python, Bash, or Perl) and automation frameworks. Expertise in implementing RBAC for database systems and managing secure access. Understanding of big data technologies and integration with data lakes (e.g., AWS S3, Data Lake). Be a part of Junglee Games to: Value Customers & Data - Prioritize customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing to drive impactful outcomes. Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in every detail to ensure every game becomes a smashing success. Lead with Love - We reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic. Embrace change - Change drives progress and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead. Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving. Avail a comprehensive benefits package that includes paid gift coupons, fitness plans, gadget allowances, fuel costs, family healthcare, and much more. Know more about us Explore the world of Junglee Games through our website, www.jungleegames.com . Get a glimpse of what Life at Junglee Games looks like on LinkedIn . Here is a quick snippet of the Junglee Games Offsite 24 Liked what you saw so far? Be A Junglee

Date 6 Jun 2025 Location: Bangaore, IN Company Astom Req ID:485184 Astom is hiring a Power BI/Qiksense Deveoper to support the growing Bid, Project, Panning & Commercia Management Academy. In this roe, you wi oversee earning & competencies deveopment by supporting with a anaysis inking the goba mtier structure updates to the training offer. Purpose: The roe is key to ensure goba training offer and competency deveopment is aigned with any mtier structure changes and is providing visibiity via anaytics of any inconsistencies and corrective actions when needed. Maintenance of mutipe PowerBI and Qiksense dashboards and support deveopments/enhancements of dashboards/reports as per business requirements. The idea candidate shoud have a sound understanding of data modes, design and the visua eements using BI Reporting Toos ike Power BI or Qiksense. They wi be responsibe for ensuring data accuracy and consistent reporting in the fina product being deivered. Main Responsibiities: Support any anaytics required for Academy by maintaining existing competency deveopment community PowerBI/Qiksense dashboards inking competencies to trainings and creating new ones as required. Maintain severa dashboards such as training cataog offer, yeary goba competency deveopment anaysis, page viewing, new trainer creation and session creations for a mtiers to aow an efficient monitoring of training quaity and participation as a key input to continuousy enhance the training offer. Maintain and enhance severa competency deveopment dashboards in PowerBI. ExampeCompetency and Training dashboard to refect atest academy structure and ink between competencies and aocated trainings, Academy Page Resource Views, Competency Deveopment Anaysis Dashboard etc. Gather business requirements to buid ad-hoc reports for business data anaysis based on end-user requirements. Buid anddeveopdata modes, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions Combine compex data sets to provide actionabe insights for KPI Improvement and enabe faster decision making Refect any mtier job structure changes and competency updates in respective dashboards Monitor a training quaity and participation for goba training offer based on existing reports and foow-up on KPIs and other reports as per requests Support any training/certification or transformation deveopment needs in powerapps for exampe as needed : Bacheors/Masters degree in Information Systems, Business, Management, Suppy Chain, Industria Engineering or industry-reated curricuum Basic experience of deveoping and using Business Inteigence toos such as Power BI/Power App/Qiksense to deveop reporting systems/dashboards integrating various sources of data. Understanding of different connectors for integration of different data sources Soid understanding in Databases and reporting queries. Comfortabe in an internationa and a muti-cutura environment Muti-Tasking in project mode on mutipe projects at once Power BI/Qiksense programming skis to maintain existing dashboards with specia formuas or buid new ones on request Abiity to chaenge the status quo Critica Thinking / Probem soving Confict resoution Business Acumen Teamwork / coaboration Be fuent in Engish You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or famiy, you be proud. If youre up for the chaenge, wed ove to hear from you! Important to note As a goba business, were an equa-opportunity empoyer that ceebrates diversity across the 63 countries we operate in. Were committed to creating an incusive workpace for everyone. Job Type:Experienced

About this role: Wells Fargo is seeking a Data Management Director to lead a talented and experienced team to drive the Global Operations data domain strategy. The incumbent will lead the creation of the COO Data Domain and execution of Data Management Policy. In this role, you will: Lead teams by making strategic decisions to resolve highly complex issues to meet higher risk deliverables Interpret and develop business strategy and range of policies and procedures for defined areas to improve data consistency and controls Ensure appropriate staffing and organizational structures for defined area Identify opportunities and strategies for process improvement and manage the functional budget Collaborate and influence decision-making at all levels of professionals including senior leadership Partner with the revenue areas to improve efficiency, effectiveness, productivity, or controls Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives Develop and guide a culture of talent development to meet business objectives and strategy Required Qualifications: 8+ years of Data Management, Business Research, Analytics, or Project Management or leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 4+ years of management or leadership experience Desired Qualifications: Masters degree with a concentration in engineering, business, economics, statistics or operations research Certifications in any one of the streams - Data Warehousing, Data Governance, Compliance, Data Risk Management, Data Management Professional (CDMP), Data Stewardship and Provenance Knowledge of Information Management, Data Lineage, Metadata management Experience with one or more Cloud management tools Banking experience is desirable, but not mandatory Job Expectations: Be the thought leader to envision data strategy for Global Operations Work with Enterprise Data, Management and Insights (DMI) to leverage common practices Liaise with Controls, Transformation, Analytics and Technology teams to create new Data Products for Global Operations

Location - Pan India Grade - B2, B3, C1 B2 - 22 LPA (7.5% variable included) B3 - 32 LPA (10 % variable included) C1 - 44 LPA ( 15% variable included) Locations: Bangalore, Hyderabad, Chennai, Pune, Delhi/NCR,Kolkata and Bhubaneswar interviews: 3 Rounds 1st and 2nd round will be technical round 3rd will be HR / Managerial round ServiceNow Developer 1) ITSM (Incident, Problem and Change Management) 2) Scripting (Client side and server side) 3) Integration (Inbond and Outbond Integration), Rest, SOUP or Soup UI Below are the Modules of ServiceNow HRSD CSM FSM TSM CMDB Portal Catalog ITOM ITAM (SAM and HAM) ServiceNow Developer with any combination of modules is fine. HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice

As a Software Deveoper you' participate in many aspects of the software deveopment ifecyce, such as design, code impementation, testing, and support. You wi create software that enabes your cients' hybrid-coud and AI journeys. Your primary responsibiities incude Comprehensive Feature Deveopment and Issue ResoutionWorking on the end to end feature deveopment and soving chaenges faced in the impementation. Stakehoder Coaboration and Issue ResoutionCoaborate with key stakehoders, interna and externa, to understand the probems, issues with the product and features and sove the issues as per SLAs defined. Continuous Learning and Technoogy IntegrationBeing eager to earn new technoogies and impementing the same in feature deveopment Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise ServiceNow CAS, CAD, CIS-HRSD, CIS-CSM, CIS-ITSM, CIS-IRM Certified Understanding of other ServiceNow products Preferred technica and professiona experience Experience creating roadmaps for technica offering growth and innovation Understanding and designing integrations and interfaces with other systems

We are ooking for someone to join a team of peope who are bright, proactive, and passionate about making their customers widy successfu.This person oves working with customers, guiding them, answering questions, and buiding great reationships with rapport and credibiity.The Senior Coud MSP Technica Account Manager (TAM) has a strong technica aptitude, oves to probem sove, and enjoys being chaenged by partner requirements, a against a backdrop of an ever-changing product feature and commercia andscape. The Senior Coud MSP TAM wi be the primary point of contact for product adoption with a focus on acceerating time to vaue for both the partner and their customers. The roe wi be responsibe for deivering technica guidance and best practices on the Apptio Coudabiity products through mentoring on soution design, performance, and scaabiity, as we as supporting the partner to create new services to maximize coud spend by its customers. Supporting MSP’s is a new service for Apptio, and as such the successfu candidate wi aso take on the responsibiity of defining the day-to-day activities, processes and KPIs required to deiver this service by future Coud MSP TAMs. The individua wi define the operating mode, heath metrics and success criteria required to ensure partners are receiving the right eve of service to be successfu and grow their business using the Apptio MSP soution. Primary Responsibiities: Be the primary product expert and be abe to answer customer questions and manage objections reated to Apptio Coud product capabiities. Understand, in detai, the configuration of each customer’s Apptio Coud impementation to proactivey identify opportunities for configuration improvement and expanded feature usage. Depoy your technica skis in service of acceerated customer vaue attainment, incuding hands-on work everaging Appication Programming Interfaces (APIs) to perform mass-updates of key configuration components. Create vaue for customers by partnering to define success and buiding a joint pan with identified objectives, stakehoders, miestones, risks, and metrics needed to achieve their goas. Drive the successfu adoption of Apptio’s suite of Coud products to hep customers reaize the business vaue of our partnership and offerings. Work cosey with the customer to ensure they become power-users of our soution, and perform remote training to the consumers as needed. Coordinate with Support, Product Management, R&D, and Customer Success to ensure the appropriate eve of response to customer needs. Assist with driving Apptio best practices and sharing knowedge throughout the organization Act as customer advocate providing feedback on Product enhancements and requirements Guide and ead enabement activities for MSP Partners deivering Apptio soutions. Required education Bacheor's Degree Required technica and professiona expertise 7+ years of experience in a B2B customer-facing technica account manager, business anayst, consuting, or technica anayst roe 2+ years’ experience working with simiar MSP products, in a customer supporting roe, incuding working with Coud SaaS products and CSP Partner Biing (AWS, Azure, GCP)data. Skied at quicky detecting and resoving data-reated issues, with the abiity to demonstrate this experience with data anaysis and data manipuation. Exceent communication skis demonstrated through an abiity to buid reationships and communicate compicated technica concepts in easy-to-understand terms, up to C-Leve. Understanding of Coud IT infrastructure concepts, with certifications from AWS, Azure, GCP, or OCI a pus Preferred technica and professiona experience Degree in fieds such as Business, Economics, Accounting, Data Anaytics, or Computer Science preferred. Strong to expert hands-on data anaysis skis using exporatory or scripting toos. Previous experience providing technica account management, technica advisory, and reationship oversight for strategic channe accounts from individua contributors to senior eadership eves.

The roe supports fu end to end software deveopment cyce, from initia cient engagement, through assessments and road-mapping, to onger term engagement in an advisory capacity. As an Appication Security Consutants, the person shoud everage the technica expertise of the security competencies, varied product and deivery capabiities Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Manage SaaS appication configuration settings, integrations Buid compiance requirements and SaaS Appication security baseines. Perform continuous monitoring of appications identifying security vunerabiities and address through remediation efforts Preferred technica and professiona experience Vaidate and maintain incident response pans and processes to address potentia threats Determine risks and remediation options with impemented SaaS appications Evauate new appications to ensure impementation can meet security baseines

The abiity to be a team payer The abiity and ski to train other peope in procedura and technica topics Strong communication and coaboration skis Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Experience in Impementation, and design ServiceNow CSM soutions Preferred technica and professiona experience Experience in CSM Appication reated integration use cases Exceent in cient stakehoder and customers management

As Process Anayst– Record to Report (R2R), you are responsibe for genera accounting which incudes reconciiation, preparation of baance sheet and profit and oss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financia anaysis, and reporting. Your primary responsibiities incude: Coordinate a accounting activities associated with Genera Ledger, particuary fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruas. Identify risks or opportunities to revenues, cost, and profitabiity and propose appropriate actions. Adhere to cient Service Leve Agreements (SLAs) and meet the specified timeines. Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Baance sheets, handing Month-End Cosure, Fixed Assets, Inter-Company, and Cash reconciiations. Posting Journa entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technica and professiona experience Proficient in MS Office appicationsand any ERP software as an end-user. Sef-directed and ambitious achiever. Meeting targets effectivey. Skied in thriving under deadines and contributing to change management, showcasing strong interpersona teamwork.