11785 Incident Management Jobs - Page 6

As a Manager in the Cloud Security and Risk Assessment team at EY, you will have the fantastic opportunity to lead the audit and review of security architecture and controls across hybrid cloud environments. Your role will be instrumental in the growth of our service offering and contributing to a leading firm. Your responsibilities will include: - Evaluating key cloud security solutions such as CSPM, CWPP, IAM, CASB, WAF, cloud encryption services, SIEM, and security automation tools across AWS, Azure, GCP, and on-premises environments. - Assessing the implementation and operations of vulnerability management and patching programs for timely identification and remediation of vulnerabilities...

As a dedicated L2 Application Support Engineer, your role is critical in providing timely and efficient technical support, resolving incidents, and ensuring high availability and performance of business-critical applications. You will act as a bridge between the 1st Level Support team and the engineering/development teams, ensuring customer satisfaction and SLA compliance. Key Responsibilities: - Accurately log all contacts, including incidents, service requests, feedback, and inquiries received via telephone, email, or web portal into the Incident Management System (IMS). - Proactively manage your incident queue to meet and exceed the agreed Service Level Agreements (SLAs). - Diagnose, trou...

As an Associate at PwC, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your responsibilities at this management level include but are not limited to: - Use feedback and reflection to develop self-awareness, personal strengths, and address development areas - Be flexible to work in stretch opportunities/assignments - Demonstrate critical thinking and the ability to bring order to unstructured problems - Conduct Ticket Quality and deliverables review, Status Reporting for the project - Adhere to SLAs, have experience in incident management, change management and problem management - Seek and embrace opportunities that pr...

As an Endpoint Security SME with 8 to 10 years of experience in network security, your role will involve the following key responsibilities: - Manage endpoint security solutions effectively, with proficiency in endpoint security management. - Commission and implement endpoint security solutions, integrating them with various management and authentication authorization tools such as email, AD, IAM, SIEM. - Automate processes using scripting and configuration tools, and manage policies and exceptions. - Conduct packet capture, analysis, and troubleshooting using appropriate tools. - Monitor incident, problem, service request, change, configuration, and capacity management of endpoint security ...

Role Overview: As a highly skilled Trade Surveillance Engineering Lead, you will be responsible for designing, building, and managing next-generation trade surveillance systems. Leading a team of engineers, you will develop scalable, high-performance solutions to detect and monitor market abuse, insider trading, and regulatory breaches across asset classes. Your deep knowledge of trade surveillance platforms and strong engineering leadership will be instrumental in delivering innovative, compliant, and efficient solutions. Key Responsibilities: - Lead the design, development, and maintenance of trade surveillance systems and workflows. - Collaborate with compliance, risk, and business stakeh...

As a Senior Executive Quality Assurance (QA), your role involves ensuring compliance with regulatory requirements and maintaining quality standards in the medical device industry. Here is a breakdown of your key responsibilities: - Device Master File Compliance: - Draft the Device Master File to align with Indian Medical Device Rule 2017 requirements, ensuring full compliance for regulatory submissions and audits. - Clinical Data Collection and Compilation: - Collect and compile data related to device safety and performance from scientific journals and databases, including EMBASE, PubMed, and Cochrane, to support regulatory submissions and product evaluations. - Technical Documentation and R...

As a Service Management Level 2 support team member, your role will involve handling Incident Management, Change Management, and Problem Management. You should have a strong background in these areas to effectively respond to and resolve issues. Key Responsibilities: - Manage and resolve incidents in a timely manner - Implement changes following the change management process - Identify and address problems to prevent future incidents Qualifications Required: - Experience in Incident Management, Change Management, and Problem Management - Proficiency in Project Management - Ability to document critical incidents and changes effectively In addition to the role responsibilities, you will also b...

Role Overview: As the Lead Cloud Operations Specialist at UKG, you will play a crucial role in providing day-to-day support for ongoing incidents and aligning with ITSM's strategic direction. You will collaborate directly with the leadership team of ITSM, requiring a high level of adaptability and quick thinking to achieve success. Key Responsibilities: - Define war room procedures, establish communication channels, and ensure all necessary resources are readily available for incident response - Lead discussions during war room meetings, keep the team focused, and ensure alignment on priorities - Capture key decisions, actions taken, and lessons learned for future reference - Take charge of ...

As an experienced professional in Health, Safety, and Environment (HSE), you will play a crucial role in ensuring the safety and well-being of employees across global operations. Your responsibilities will include: - Incident Management: - Assist in the intake, tracking, documentation, and coordination of reported incidents worldwide. - Support the enhancement of incident processes and reporting to drive continuous improvement. - Documentation Management: - Draft, edit, and maintain a comprehensive library of HSE documentation such as protocols, guides, and forms. - Ensure accuracy and version control of documentation across various platforms. - Travel and Event Safety Support: - Collaborate...

As a Systems Engineer at our company, you will be a key player in managing and resolving incidents to support service desk operations efficiently. With a hybrid work model and rotational shifts, you will have the opportunity to enhance your skills in a collaborative environment. - Manage and resolve incidents promptly to minimize disruption to business operations. - Support service desk operations by providing timely solutions to technical issues. - Utilize ServiceNow for streamlined workflow management and improved service delivery. - Collaborate with team members to identify and implement process enhancements. - Monitor system performance and proactively address potential issues. - Assist ...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role: - You should have an ITIL Background, understanding ITIL, ITSM, the transformation of ITIL from ITIL V2 to ITIL V3 and ITIL V4. Preferably ITIL V4 certified. - Responsible for maintaining the service catalog, ensuring it is a single source of truth for all IT services - Catalog Maint...

As a Senior Engineer, you will be responsible for managing network infrastructure, including Cisco, Checkpoint, Dell, and PaloAlto. Your main duties will involve maintaining the network and security environments by following IT policies and procedures, recommending process improvements, and supporting the implementation, maintenance, and support of the infrastructure. Key Responsibilities: - Configure and maintain Cisco routers, firewalls, core distribution, access layer switches, remote access VPN, and wireless access controllers. - Manage Checkpoint firewalls and SDWAN infrastructure. - Manage Cisco Identity Services Engine and Proxy infrastructure. - Ensure IT security compliance by parti...

As a skilled professional, you will be responsible for managing the Oracle Product Lifecycle Management module. Your key responsibilities will include: - Providing L1 support for Oracle Cloud PLM-Product Development (PD) / Product Data Hub (PDH) - Hands-on experience with Oracle Fusion product life cycle configurations, and customization management and support - Performing API integration testing, configuring Oracle PDH application components - Delivering post-production support/hypercare service - Creating custom reports using Oracle tools - Performing Root cause analysis on recurring issues - Executing Agile data migration processes - Conducting quarterly configuration and patch validation...

As a Helpdesk Senior Associate - L2 technical guidance at NTT DATA in Noida, Uttar Pradesh (IN-UP), India (IN), your role involves providing technical support to end users by diagnosing and resolving problems related to system configuration, software, and COTS applications. You will work under the direction of the Level 1 Customer Service Desk and escalate unresolved incidents to the deskside support team or follow the defined KBA process. Your responsibilities include: - Performing diagnostics, resolving problems, and implementing corrective actions for end users - Resolving incidents and problems associated with end user devices and software - Contacting end users via phone to schedule rem...

You are being hired for a role at Visy, a family-owned Australian business and a global leader in sustainable packaging, recycling, and logistics with operations across 150 sites worldwide. As part of their expansion in Hyderabad, Visy India is looking to strengthen their technical capabilities to support their global business. **Role Overview:** As part of your responsibilities, you will: - Administer, maintain, and enhance core and advanced ServiceNow modules such as Incident, Problem, Change, Service Catalog, and CMDB to ensure system reliability and performance. - Design and develop custom applications, workflows, automation, and integrations based on stakeholder requirements. - Stay upd...

Were the worlds leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. As a Service Desk Product Manager, youll lead the transformation of our IT support model into a modern, AI-enhanced, user-first experience. Working across internal teams and external partners, youll shape a roadmap that prioritises intelligent automation, self-service, and proactive support. This role sits at the heart of Kantars technology transformation, helping us deliver faster, smarter support to our people and enabling better outcomes across the business. Job Goals Define and deliver a product vision that simplifies and modernises the service desk e...

We are looking for a skilled SAP EHS Consultant with 5 to 15 years of experience. The position is based in Pan India and requires an immediate notice period. Roles and Responsibility Implement and configure SAP EHS modules, including Environment, Health, and Safety. Conduct risk assessments and audits to identify areas for improvement. Develop and maintain documentation, such as policies and procedures. Provide training and support to end-users on SAP EHS functionality. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Analyze data and reports to identify trends and areas for improvement. Job Requirements At least one end-to-end implementation experie...

Job Description Role Purpose The purpose of the role is to ensure high levels of customer service as per the contract and defined process and standards of the organization. Do - Ensure high levels of customer service through contract compliance and issue resolution - Ensure SLAs are met and exceeded in the account - Conduct day to day analysis of delivery of services in the account and monitor daily standard service requests - Ensure the company policies and procedures required to deliver high quality services to clients are applied and followed - Identify potential SLA misses and escalate them according to the defined procedure - Work closely with the delivery teams to identify the gaps and...

Job Description Role Purpose The purpose of the role is to ensure high levels of customer service as per the contract and defined process and standards of the organization. Do - Ensure high levels of customer service through contract compliance and issue resolution - Ensure SLAs are met and exceeded in the account - Conduct day to day analysis of delivery of services in the account and monitor daily standard service requests - Ensure the company policies and procedures required to deliver high quality services to clients are applied and followed - Identify potential SLA misses and escalate them according to the defined procedure - Work closely with the delivery teams to identify the gaps and...

Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...

We are looking for a skilled MDM Engineer with 7 to 18 years of experience. The ideal candidate will have expertise in Airwatch, MSIntune, and Mobile Device Manager (MDM). This position is available on a contract basis across Pan India. Roles and Responsibility Manage and implement mobile device management solutions using various tools and technologies. Develop and maintain documentation for mobile device management processes and procedures. Collaborate with cross-functional teams to ensure seamless integration of mobile devices with existing systems. Troubleshoot and resolve issues related to mobile device management. Conduct regular audits to ensure compliance with mobile device management...

Network Monitoring and Maintenance: Monitor network performance and identify issues. Perform routine maintenance tasks, including software and hardware updates. Ensure network security by implementing appropriate measures. Incident Management: Respond to network-related incidents and provide timely resolutions. Document incidents and resolutions in the incident management system. Escalate complex issues to higher-level support when necessary. Routing and Switching: Configure and manage routers and switches. Troubleshoot routing and switching issues. Optimize network performance through efficient routing and switching practices. Wireless Network Management: Install and configure wireless netw...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...