2295 Incident Management Jobs - Page 7

As an Associate Deveoper at IBM, you' work with cients to co-create soutions to major rea-word chaenges by using best practice technoogies, toos, techniques, and products to transate system requirements into the design and deveopment of customized systems. In your roe, you wi be responsibe for: Your primary responsibiities incude: Working on the end to end feature deveopment and soving chaenges faced in the impementation. Coaborate with key stakehoders, interna and externa, to understand the probems, issues with the product and features and sove the issues as per SLAs defined. Being eager to earn new technoogies and impementing the same in feature deveopment Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB modue with experience in impementation, configuration, updates & troubeshooting. Deep understanding and soutioning capabiities in ServiceNow Goba scope and foundationa data such as Location, Organization, CMDB In-depth experience and soutioning capabiities using Scoped Appication Working knowedge to deveop on Service Cataog Preferred technica and professiona experience Expertise in ServiceNow ITSM product Experience in deveop integration using JDBC/SQL/SOAP/REST with various type of systems directy or through mid-server Shoud have CSA, CAD and CIS-ITSM Certifications

As an Associate Deveoper at IBM, you' work with cients to co-create soutions to major rea-word chaenges by using best practice technoogies, toos, techniques, and products to transate system requirements into the design and deveopment of customized systems. In your roe, you wi be responsibe for: Your primary responsibiities incude: Working on the end to end feature deveopment and soving chaenges faced in the impementation. Coaborate with key stakehoders, interna and externa, to understand the probems, issues with the product and features and sove the issues as per SLAs defined. Being eager to earn new technoogies and impementing the same in feature deveopment Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB modue with experience in impementation, configuration, updates & troubeshooting. Deep understanding and soutioning capabiities in ServiceNow Goba scope and foundationa data such as Location, Organization, CMDB In-depth experience and soutioning capabiities using Scoped Appication Working knowedge to deveop on Service Cataog Preferred technica and professiona experience Expertise in ServiceNow ITSM product Experience in deveop integration using JDBC/SQL/SOAP/REST with various type of systems directy or through mid-server Shoud have CSA, CAD and CIS-ITSM Certifications

As Consutant, you are responsibe to deveop design of appication, provide reguar support/guidance to project teams on compex coding, issue resoution and execution. Your primary responsibiities incude: Lead the design and construction of new mobie soutions using the atest technoogies, aways ooking to add business vaue and meet user requirements. Strive for continuous improvements by testing the buid soution and working under an agie framework. Discover and impement the atest technoogies trends to maximize and buid creative soutions Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Lead efforts to design, integrate and impement monitoring systems for On-premise,. Impement monitoring systems coud infrastructure, appications, performance monitoring, transaction monitoring and synthetic monitoring everaging IAAS, PAAS PAAS Resove compex technica issues and drive innovation that improves system avaiabiity, resiiency, and performance. Buid end-to-end monitoring (integrating monitoring toos with event management and ticketing too (SNOW), JIRA etc). Detection and prevention toos for Company products and Patform and customer-facing environments Preferred technica and professiona experience Define, drive, and impement an architecture strategy and standards for end-to-end monitoring. Partner with the rest of the technoogy teams incuding appication deveopment, enterprise architecture, testing services, network engineering, Good to have detection and prevention toos for Company products and Patform and customer-facing

The abiity to be a team payer The abiity and ski to train other peope in procedura and technica topics Strong communication and coaboration skis Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Provide technica operations support to cients on supported appication, DevOps, middeware, security and infrastructure. Foowing a cient standard workfow Provide Appication ID management support. Provide infrastructure easticity by auto scaing up/down of resources based on the business requirements Preferred technica and professiona experience Technica understanding of Cient patform (PaaS), HA infrastructure and oad baancers. Provide DR and manua redundancy fai overs. Provide daiy, weeky & monthy integrated service management reports across the soution

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Principal Responsibilities This role is responsible for Stewardship of Data, Technology and Cyber Security, Resilience Risks as well as providing oversight of the Data Privacy Office capability. The role is also a nodal officer, for the central banking regulator, RBI, for all IT and Cyber risks, and is the designated CISO for the bank. CISO responsible for bringing to the notice of the Exco / IT sub-committee of the Exco about the vulnerabilities and cyber security risk the bank is exposed to. member secretary of information security and related committee(s), if any, and ensuring current / emerging cyber threats to banking (including payment systems) sector and the banks preparedness in these aspects are invariably discussed in such committee(s). manage and monitor SOC and drive cyber security related projects in collaboration with CIO/CTO. coordinate the activities pertaining to Cyber Security Incident response Teams (CSIRT). develop cyber security KRIs and KPIs and get an independent assessment of the same including its coverage at least on a quarterly basis. shall have a robust working relationship with CRO to enable holistic risk management approach. To this effect, CRO may be invited to information security committee meetings. CISO may be a member of (or invited to) committees on operational risk where IT/IS risk is also discussed. CISOs office shall be adequately staffed with technically competent people, if necessary through recruitment of specialist officers, commensurate with the business volume, extent of technology adoption and complexity. an invitee to the IT strategy committee and IT steering committee. Data Privacy and data risk responsible for ensuring the bank meets its obligations under data protection and privacy laws and provide expert advice, guidance and direction and support the necessary standards and controls to enable the Bank, including its employees and relevant third parties, to manage privacy risks and comply with obligations under data protection laws in relation to the processing of personal data. To establish a culture of privacy within HSBC, to work collaboratively with key senior stakeholders across the business and be accountable for keeping executives appraised of privacy risks and issues. Informing and advising the business and its employees of their data privacy and protection compliance obligations Providing expert guidance, oversight and challenge on all aspects of data protection and privacy risk strategy and compliance focusing efforts on areas that present higher data privacy risks Monitoring compliance with data privacy provisions and with HSBC Group policies relating to the protection of personal data, including the assignment of responsibilities, staff education and awareness training, and ensuring remediation of any related audit findings Reviewing and advising on Data Protection Impact Assessments (DPIAs) and monitoring performance of mitigations, where necessary Cooperating with the regulatory authority Acting as the contact point internally and externally with data subjects and the regulatory authority Advising on, and providing the business with support, to ensure the necessary safeguards and controls are in place to ensure compliance with requirements for international data transfers by identifying all circumstances in which personal data is transferred outside of the relevant jurisdiction; and Provide incident management advice and/or support as needed and ensure that data incidents and breaches are responded to and managed effectively with data subjects and that the relevant authorities are informed within necessary timeframes. Resilience Risk (RR) Specialists provide expert advice covering specific RR risk lens to ensure high quality advice, expertise and guidance is available across the responsible risk types: Technology (including Cyber Security) Risk; Data and Information Security Risk. RR Specialists operate on an entity-wide basis and must work closely with the ERM Business and Functions aligned roles to support them by providing RR technical advice and guidance for their consumption and use in delivering their respective relationship management remits. Given the broad scope of the RR risk types, in country RR specialists will also operate within a regional RR specialist community, which will operate in each region. Provide technical advice and support to INM ERM Business and Functions teams and ensure they understand and are aware of the control environment and assessment of risk within the country commensurate with the scale and nature of operations. Support the ERM, Business & Functions teams to explain in non-technical terms the impact of issues or events, and top and emerging risks that may require changes (for example, to controls, resources or business operations) to remain within respective Risk Appetite. Support the ERM Business & Functions teams to ensure Risk and Control Owners have clear understanding of the effectiveness of the current control environment. Monitor the local external environment to get early sight of emerging risks and provide detailed guidance on controls required to mitigate against them. Build and maintain relevant cross-organisation and industry relationships. Deliver tailored and specific expertise across INM enabling 1LOD to successfully deploy and operate mitigating key controls. Provide technical guidance to support development and completion of Enterprise Risk and Regulatory reporting obligations (e. g. RAS, Top & Emerging Risks, Risk Profile Reporting, RMM, Board reporting where relevant, etc) Ensure the root cause of relevant local operational risk issues and events are fully understood and correctly treated. Ensure any concerns with key controls and material change programmes, relevant to their area of RR specialism, are understood and escalated (i. e. within country, to region and/or global peers) as needed. Work in conjunction with the ERM Business & Functions team and 1LOD to escalate any matters within the RR classes when needed. Lead INM regulator and audit engagement pertaining to RR risk types; ensure regulatory compliance for the specialist area/s and timely completion of Audit actions and findings. Support ERM Business & Functions team in the development and implementation of localised Non-Financial Risk framework activity as required (e. g. Locally Significant Risks) or to meet local regulatory expectations. Support training and capability uplift for the ORR Business & Functions team and to the wider HSBC community to ensure robust understanding of all RR risk areas Support the region/ global RR Specialist teams to leverage niche expertise and knowledge as required Additional specific Country responsibilities may be added to this role profile at the direction of the CRO and the country reporting line. Emerging Risks & Change Oversight: Ensuring critical issues, events and incidents both in key controls and material change programmes are managed and understood by and escalated to appropriate governance forums for appropriate and timely resolution Educating stakeholders to understand the impact of emerging risks that require changes to controls, resources and business operations to ensure they remain within appetite Ensuring that Data, Technology and Cyber/Digital related initiatives are not adversely affected as a result of poor planning, testing and approach during the delivery of significant change Conduct Impacts: Overseeing, escalating and providing guidance on the identification of conduct impacts across Data, Technology and Cyber Security risks and activities owned by the 1LOD, including where control weaknesses and risk events impact the delivery of good outcomes Requirements Strong leader with the ability to influence at the senior levels of the organisation Strong level of Data, Technology and Cyber Security risk management knowledge and relevant deep experience Strong level of business knowledge and experience of working in the key resilience risk specialist areas Ability to communicate effectively, building strong relationships and influence senior internal and external stakeholders Comprehensive knowledge of the external environment (threat, regulatory, geopolitical, competitor, technological landscapes) Comprehensive knowledge of the internal control environment MBA / FRM / CA or equivalent with at least 10 years of post-qualification work experience in related industry / field plus a professional certificate in one or more RR specialist disciplines, will be an advantage Professional qualifications in the area of Cybersecurity, Information Systems Audit or equivalent qualification from a recognised professional body may be advantageous You ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Key Responsibilities: Manage support activities in relation to Providing ongoing support and maintenance to - Support AMS processes, incident management, problem management, and change management. Undertake medium-sized assignments independently or assist in larger assignments reporting to a manager or Senior Manager. Troubleshoot and resolve complex issues related to SAP MM and Supplier Portal configurations Collaborate with cross-functional teams to ensure adherence to Service Level Agreements and SOPs Conduct regular system audits and implement enhancements to optimize processes and improve user experience. Develop and maintain documentation for Solutions, processes and configurations. Qualifications: Education: Minimum bachelors degree from a reputed university with an excellent academic result. Experience: Minimum of 3 years of experience as an SAP MM Consultant, with hands-on experience in SRM Portals and AMS processes. Skills: Strong knowledge of SAP MM module configuration and customization. Proficiency in handling Supplier Portals and supplier management processes. (Source to Pay/Procure to Pay, Subcontracting, Services Management etc.) Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Certifications: SAP MM certification is mandatory. Key Competencies: Technical Proficiency: Deep understanding of SAP MM module (P2P Cycle, subcontracting, services) and related technologies. Analytical Thinking: Ability to analyze complex business requirements and translate them into effective SAP MM solutions. Communication: Strong verbal and written communication skills to interact with stakeholders at all levels. Teamwork: Collaborative approach to working with cross-functional teams. Attention to Detail: High level of accuracy and attention to detail in all tasks.

Job Overview: The IT Support Manager is responsible for overseeing and managing the IT support operations, ensuring that end-users experience minimal disruptions to their IT services. This role involves leading a team of IT support professionals, managing day-to-day support activities, coordinating troubleshooting efforts, and ensuring the effective delivery of IT services to meet business requirements. The IT Support Manager will work closely with various teams across the organization to align IT support services with organizational goals. Key Responsibilities: Leadership and Team Management: Lead, mentor, and manage a team of IT support engineers and technicians. Ensure timely resolution of IT support tickets, emails, and issues. Foster a collaborative and efficient work environment, focusing on continuous improvement. Develop and implement training programs for the team to stay up to date with new technologies. Incident and Problem Management: Oversee incident management processes, ensuring swift resolution of critical issues. Proactively identify and resolve recurring IT problems to improve long-term service delivery. Manage escalations and ensure efficient handling of high-priority issues, customer escalations, responding emails. Network management, Linux / Windows server administration, Radware configuration, IIS Management, IT infrastructure, Disaster recovery activities, Security, Performance Monitoring, Patch Management Service Delivery and Performance: Monitor the performance of IT systems and infrastructure to ensure optimal availability and reliability. Ensure adherence to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Conduct regular reviews of IT support metrics and implement corrective actions when necessary. Process Improvement: Identify opportunities for automation and process improvement within IT support operations. Develop and implement best practices for IT support to improve efficiency and reduce downtime. Continuously assess and update support processes to align with changing business needs. Vendor Management: Manage relationships with third-party vendors and service providers, ensuring that services are delivered as per agreements. Negotiate contracts and SLAs with vendors to ensure quality support and competitive pricing. Budget and Resource Management: Assist in budgeting and forecasting for IT support resources and tools. Ensure proper allocation of resources to meet operational needs. Cross-functional Collaboration: Collaborate with other IT departments (Infrastructure, Networking, Security, etc.) to ensure seamless integration of IT systems. Partner with business units to understand their IT support needs and provide solutions. Reporting and Documentation: Prepare and present reports on IT support activities, performance, and areas for improvement to senior management. Ensure comprehensive documentation of IT support processes, incident resolutions, and user manuals. Scripting: Knowledge of scripting languages (e.g., Python, PowerShell, Bash) for automating system administration tasks. Compliance and Governance: Understanding of IT compliance standards and frameworks such as ISO 27001, GDPR, or HIPAA. Qualifications: Bachelors degree in information technology, Computer Science, or a related field. A masters degree or ITIL certification is a plus. 8+ years of experience in Development IT Customer support, with at least 3 years in a managerial position. Strong technical knowledge of Development, Database, IT infrastructure, systems, and support tools. In-depth understanding of ITIL processes, incident management, and service desk operations. Proven experience with IT service management software and ticketing systems (e.g., ServiceNow, Jira). Strong leadership skills with the ability to inspire and manage teams. Excellent communication and interpersonal skills. Ability to manage multiple priorities and work in a fast-paced environment. Work Environment: Full-time role Occasional on-call support may be required. Some travel may be required to various business locations or vendor sites. Candidates who are interested may send their resumes to twinkle.b@camsonline.com

Hiring for Servicenow QA #Requirements: Extensive experience (3+ years) with ServiceNow ATF that includes automation of test cases for the following modules: CMDB, Incident/Problem Management, Service Request/Catalog, Change Management, CSM and IRM Experience in Testing at least couple of ServiceNow implementations including during an upgrade Strong interpersonal communication skills are essential, Ability to multi-task in a fast-paced high-performance environment collaborating with multiple teams, Proven ability to maintain a professional demeanor and customer focus when handling complex issues Excellent written communication Certified System Administrator

Reference 25000AQQ Responsibilities PROFESSIONAL SUMMARY Result-oriented Major Incident Manager with 10 plus years of experience in IT service management, incident management, and critical issue resolution Proficient in French, with strong expertise in IT infrastructure, ensuring robust service delivery in complex environments Skilled in implementing ITIL practices, coordinating cross-functional teams, and driving service excellence to meet organizational goals, Required Profile required CORE COMPETENCIES Incident Management: Expertise in managing and resolving critical incidents to minimize downtime and impact on business operations, IT Infrastructure Knowledge: Solid understanding of network architecture, servers, databases, cloud platforms, virtualization, and monitoring systems, ITIL Framework: Advanced understanding of ITIL processes, including Incident, Problem, and Change Management, Bilingual Communication: Fluent in French and English, adept at managing stakeholder communication in bilingual environments, Collaboration: Skilled at coordinating cross-functional and multicultural teams to ensure seamless issue resolution, Reporting & Analysis: Adept at preparing RCA reports and trend analysis for management insights, Why join us ?We are committed to creating a diverse environment and are proud to be an equal opportunity employer All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status?, Business insight At SocitGnrale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious, Whether youre joining us for a period of months, years or your entire career, together we can have a positive impact on the future Creating, daring, innovating and taking action are part of our DNA, If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! Still hesitating You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities There are many ways to get involved, We are committed to support accelerating our Groups ESG strategy by implementing ESG principles in all our activities and policies They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection, Diversity and Inclusion We are an equal opportunities employer and we are proud to make diversity a strength for our company Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination,

About Intas Recruitment Fraud Disclaimer: Intas Pharmaceuticals does not request or accept any fees during recruitment If someone asks for payment on our behalf, it is a scam Please report the incident to the local police or cybercrime unit Your trust and safety are important to us, Intas is a leading global pharmaceutical company specializing in the development, manufacturing, and marketing of pharmaceutical formulations The mission of the company is to address unmet medical and societal needs through a fully integrated pharmaceutical value chain spanning across the world, Through its subsidiaries, the International presence of Intas includes the following countries: over 85 worldwide, with some of the more important global markets like North America, Europe, Latin America, and the Asia-Pacific under the well-known brand name Accord Healthcare The rapid expansion has been due to organic growth and strategic acquisitions alone, vindicating its position in some of the important major pharmaceutical markets across the world, Intas follows high standards of quality, as reflected by products approved for leading global regulatory agencies including USFDA, MHRA, and EMA Substantial in-house R&D capability, along with the beginning of a focus on highly advanced areas like Biosimilars and New Chemical Entities-Intas continues to push the frontiers of excellence in healthcare, At Intas, our success is fundamentally built on the strength of our people Our ongoing commitment is to attract and retain the best talent in the industry while fostering an empowering environment that encourages innovation and excellence This approach ensures that every employee plays a meaningful role in driving both the companys growth and advancements in global healthcare, Job Title: Manager QC (Micro) Job Requisitions No : 13788 Job Description Purpose of Job Responsible for handling QMS, Review and Planning for QC Micro department, Skill Required Handling of Change Control, Deviation Investigation, OOS Closure, Microbial Data Deviation Investigation, Incident Management Roles and Responsibilites Responsible for review, investigation and documentation, Review of DRS, Documents and data related raw material, packing material and consumable material, reagent & volumetric and water analysis, To execute and support in investigation of LIR, OOS, OOT, OOL, NCR and Deviation To execute and support in change control Execution of gap analysis of QC system and effective implementation of cGMP and regulatory requirements Preparation, review and revision of documents as and when required To verify calibration/ verification/ qualification/ cleaning/ monitoring activities of various QC instruments/ equipments as per schedule To impart training on different tests to new employees and student trainees Responsible for general work place cleanliness, proper equipment management and adherence to all approved SOPs and GMP procedures To Review Microbiological test records like CCIT, study/validation documents, BI etc Method Validation protocol/Study preparation and execution of BET, Bioburden, Sterility, CCI, Sub Visible Particles Test Trend Preparation Handling of Incident Handling of Software like SAP, LIMS, NIV DAS etc Media Fill observation Qualification Required Sc Relevant Skills / Industry Experience Handling of Change Control, Deviation Investigation, OOS Closure, Microbial Data Deviation Investigation, Incident Management Relevant professional / Educational background Sc Any Other Requirements (If Any) Compensation / Reward Location: Biotech, Ahmedabad, GJ, IN, 382213 Travel: 0% 25% Life at Intas Pharmaceuticals For over three decades, Intas has thrived due to the exceptional talent of its people Our growth is fueled by a dynamic environment that nurtures individual potential while fostering collaboration and collective success We believe that when diverse skills and perspectives unite under a shared purpose and value system, we can achieve remarkable outcomes, driving innovation and excellence across the pharmaceutical landscape, Date: 26 May 2025

72119 | IT & Tech Engineering | Professional | Allianz Technology | Full-Time | Permanent Warning: When posting this job advertisment on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer" Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us, We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in, We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, Join us Let's care for tomorrow, Note: Diversity of minds is an integral part of Allianzcompany culture One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group,

Onboarding & Support Specialist Care Team Looking for a trailblazing Concierge Extraordinaire to join our team!! We are seeking an experienced, mid-senior level Onboarding & Support Specialist with a passion for student success, high-touch customer service, and a knack for lead conversion If you have exceptional communication skills with a flair for understanding diverse client needs?especially from the USA, UK, and Canada?and are ready to make an impact, wed love to hear from you! Responsibilities: Student Support: Respond to student questions and support queries via chat, email, and voice during both US and India hours, Lead Conversion: Engage with potential students and convert leads into customers through personalized interactions and service excellence Ensure students are excited to join and remain in the program, Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with the service, Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback, Teacher Interface: Act as a liaison between students and teachers to ensure timely, personalized responses to student queries and concerns, Teacher Operations Coordination: Collaborate with teacher operations to ensure the timely delivery of student reports, personalized roadmaps, and other key educational materials, Real-time Support: Provide immediate, on-the-spot support to both students and teachers to resolve any issues that arise during live sessions or activities, Qualifications: International Client Experience: Minimum of 2 yearsexperience working with international clients (especially from the USA, UK, and Canada), with an understanding of regional nuances, preferences, and communication styles, Concierge/High-Touch Customer Service: Minimum 2-5 years, Proven background in high-touch customer support, concierge services, or other client-facing roles that require personalized attention and problem-solving, Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, effectively nurturing prospective clients and guiding them through the decision-making process, Problem-Solving: A track record of managing complex client issues and solving problems effectively, even in high-pressure situations, Excellent Communication Skills: Strong verbal and written communication skills, including the ability to adapt your communication style to fit the cultural expectations of clients in the USA, UK, and Canada, Empathy & Listening Skills: A keen listener with a high degree of empathy, able to understand student frustrations and offer appropriate solutions, Organized & Detail-Oriented: Meticulous in tracking interactions, following up efficiently, and ensuring all client queries are fully resolved, Technologically Savvy: Comfortable with modern technology and support tools (e-g , Zendesk, Slack, Zoom), with the ability to troubleshoot and diagnose technical issues, Collaboration & Teamwork: Comfortable working collaboratively in a cross-functional environment, liaising with colleagues across departments to ensure student success, Adaptability & Training: Quick to adapt to new tools and workflows, eager to learn, and open to feedback for continuous improvement, Analytics & Tracking: Ability to track and report on key performance metrics such as support performance and lead conversion rates, Customer-Centric Approach: A commitment to going the extra mile for students, ensuring all their needs are met, and that issues are fully resolved before closing tickets, Career Growth Orientation: Eagerness for long-term professional growth and development within the company, Additional Requirements: Mid-Senior Level: We are specifically looking for individuals at the mid-senior level?please apply only if you are not a manager or team lead, Communication Style: You should be proficient in US, UK, and Canadian English slang, and have a comfortable, engaging, and approachable communication style suited for these regions, Student-Centric Focus: A deep understanding of student needs and a commitment to providing the best possible support and care, Professionalism: A strong sense of professionalism, a dedication to both personal and professional growth, and respect for colleagues and clients, Risk-Taking & Innovation: A willingness to take calculated risks, try new approaches, and continuously learn from mistakes, Benefits: Competitive salary and benefits package, Opportunities for career advancement and professional growth, A supportive and dynamic team environment where innovation and creativity are encouraged, How to Apply: If you meet these qualifications and are excited about the opportunity to make a difference in students' lives, please submit your application today! We look forward to hearing from you,

We are seeking a skilled and motivated Team Lead - Automation to oversee the automation of processes within our Finance, Procurement, and HR functions. This role will be responsible for delivering use cases within their portfolio while also engaging in hands-on development. The Team Lead will manage a small team and serve as the primary point of contact for business stakeholders regarding delivery and automation initiatives. Delivery Management: Act as a point of contact for specific business function to deliver the identified automation use cases and performance of the use cases in production. Build and execute deliver plan for the use cases approved for the delivery in alignment with relevant stakeholder Manage capacity planning needed to deliver the automation pipeline. Collaborate with the Project managers to ensure the projects are on track. Manage delivery governances with relevant stakeholder to communicate automation program status, drive escalation and support needs. Collaborate with IT teams to ensure all IT pre-requisites are delivered on time. Technical Management Act as a Technical Lead to design automation solutions for different business problems. Provide technical assistance to developers as and when needed Perform technical governance on the deliverables of the development team. Perform hand on technical development for the critical use cases. Take care of innovations by performing proof of concepts utilizing advanced technologies like AI, ML, LLMs. Operations Management: Responsible for Incident Management, Change Management for all the live bots in scope. Responsible to manage governance and reporting for operations. Stakeholder Management: Should have excellent stakeholder management skills to understand business expectation and deliver it through multiple teams. Drive multiple initiatives with varied skilled stakeholders across different roles Who you are: Education: bachelors or masters degree in computer science. Proficiency in English (Verbal, Written) Proven experience 8-10 years of experience in developing and delivering Robotic Process Automation use cases for functions like Finance, Procurement, HR. Expertise on different RPA tools like Power Automate Desktop, Automation Anywhere/ UiPath Technical Expertise Programming languages (.Net, Java, VB, Python), Database (SQL), OCR Technologies, Excel Macros Expertise in utilizing RPA capabilities to Automate SAP Application, Web Application and Document Data extraction. Experience in managing delivery of automation use cases. Stakeholder Management Experienced in managing internal & external stakeholder effectively. Secondary Skills: Enterprise Architecture Should be well versed with enterprise architecture landscape. Experience in delivering solutions for GBS domains (Finance, Procurement, HR, Customer Experience etc)

The company is seeking an experienced End User Services Manager to lead a team of IT professionals. this role requires a strong technical background, leadership and team management skills, and experience with ITIL best practices and industry standards. The successful candidate will be able to lead and manage a team, drive process improvements, and deliver high-quality support and services to end-users. Who you are Basic/ Minimum Qualifications Minimum 10 years of experience in end-user support and services management BE/B.Tech/ in Computer Science, Information Technology, or related field 3+ years experience in L2 Desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support& collaboration. Highly proficient in Windows hardware and software support, in Depth knowledge & hands on troubleshooting experience on O365 Suits Application like Outlook, Teams etc., Good knowledge of mobile devices (iPhones, iPads), including working with MDM solutions such as AirWatch, Intune, etc. Experience with IT service management tools, such as ServiceNow Good troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV/VC system support, desktop network troubleshooting. Positive person with can do attitude, MS Excel Proficient and Proven leadership and team management skills Experience with ITIL best practices and industry standards. Experience in Life Sciences/Healthcare industry preferred Preferred Qualifications Lead and manage a team of End User Services Engineers and specialists. Ensure to deliver high-quality support and services to end-users around all EUS Operational Topics. Manage incident and service request management processes with Defined KPIs. Ensure compliance with ITIL best practices and industry standards. Collaborate with other IT teams to ensure seamless service delivery. Analyze and report on end-user services metrics and performance. Develop and implement end-user support strategies and processes improvements. Develop and manage budgets and resource plan Communicate ongoing strategy and execution with various Business Management/Functions/Depts. Handle needed inquiries, escalations and establish partnerships with key Stakeholders Like All Business Sectors, IT-I Teams , Global Vendors etc. Efficient Service Delivery (50%): Ensure high-quality support and services are delivered to end-users. Team Management (25%): Lead and manage a team of End User Services Engineers and specialists. Process Improvement (10%): Develop and implement end-user support strategies and process improvements. Reporting and Analytics (10%): Analyze and report on end-user services metrics and performance. Budgeting and Resource Planning (5%): Manage budgets and resource

Manage and publish Dashboard for client invoicing process Manage Billing Operation Support for Key strategic clients Track and manage client SLA deliverables within invoicing process Tracking of client queries emails (internal external) and arrange for solutions/response within SLA Ensure timely and accurate response to ad-hoc reporting or audit request Client PO balance Management Track and resolve integration related challenges between Salesforce and NetSuite Support in projects activities Support senior leadership on ad hoc requests Key Competencies: Process oriented mindset and detail orientation B.com (H) + MBA/CMA/CA Good understanding of contracts commercial and invoicing process Ability to implement and adhere to internal controls Strong communication and collaboration skills Ability to coordinate and interact effectively with Senior management Flexible working in different time zones Pro-activeness and adhering to timelines Strong in MS excel

Job Responsibilities: Provide technical support and issue resolution for BMC Helix ITSM suite (including Incident, Change, Problem, Asset, and Knowledge Management). Troubleshoot and resolve Helix ITSM-related issues including performance, integration, access, and workflow issues. Monitor and maintain system performance, ensuring minimal downtime and optimal operation. Collaborate with internal teams and third-party vendors to resolve complex issues. Act as the first point of contact for Helix ITSM support tickets and ensure timely resolution as per SLAs. Perform root cause analysis of recurring issues and suggest preventive measures. Document technical issues and solutions for future reference in the knowledge base. Support user onboarding and provide training on Helix ITSM modules as needed. Participate in regular patching, upgrades, and system enhancements in coordination with the infrastructure team. Maintain data integrity and manage user access roles and permissions. Coordinate with the BMC support team for unresolved product issues or bug fixes. Ensure compliance with ITIL processes and service management best practices.

At least 8 years of Travel Domain experience on product combinations of Air, Hotel, Sightseeing, Transfers, Rail, Cruises, EuroRail etc. Should have Team handling experience such as Application support, Client Support, troubleshooting or incident management. Responsible for TAT and SLA management. Will be responsible to handle the team that will be answering the first level review of the issues and concerns in the product application received via email, voice call, or instant messaging and to provide updates and completion information. To Manage and resolve problem tickets for assigned applications within designated performance metrics and in accordance with all applicable SOPs, team processes and management guidelines. Responsible to gather product enhancement requirement from Business heads and create the scoping document. Review support tickets raised to technical team to ensure that the issue is genuine and shall be raised for prioritization. Regular coordination with the Technical Support Team

NS-Lead B2B Global Skill: CCNA, CCNS Desktop & Laptop Support Linux Administrator Data Security RAID OS & Office Support Education Qualification: Any Graduate with Technical Skills Network & Support Engineer to join our dynamic team and embark on a rewarding career journey Network Troubleshooting: Diagnose and resolve network-related issues, including connectivity problems, hardware and software failures, and performance bottlenecks. Technical Support: Provide timely and effective technical support to end-users, assisting them with network-related queries, concerns, and issues. Network Monitoring: Monitor network performance, availability, and security to proactively identify and address potential issues before they impact operations. Incident Management: Respond to and manage network incidents, adhering to established procedures and escalating complex problems as necessary. Configuration Management: Configure, maintain, and update network devices, including routers, switches, firewalls, and access points, to ensure optimal performance and security. Network Documentation: Create and maintain comprehensive documentation of network configurations, diagrams, procedures, and troubleshooting steps. Network Security: Implement and maintain network security measures, including firewalls, intrusion detection systems, and access controls, to protect against unauthorized access and data breaches. Skill: CCNA, CCNS Desktop & Laptop Support Linux Administrator Data Security RAID OS & Office Support Education Qualification:

As a TAM, youll be the go-to technical expert for our top customers, helping them get the most out of SpotDraft. From debugging complex setups to ensuring smooth integrations, youll keep everything running like clockwork. Youll also be the bridge between our customers and internal teamsensuring context is retained, issues are anticipated, and value is consistently delivered. What Youll Do Be the go-to tech contact for key enterprise accountsanswer questions, solve problems, and make SpotDraft work like a dream. Understand the detailsAPIs, integrations, webhooks, templatesyoull keep track of every config and every nuance. Handle escalationsJump in when things get tricky, work with engineering, and resolve issues fast. Support onboardingWork closely with our Implementation Managers and Solutions Engineers to ensure seamless handoffs. Stay proactiveAnticipate problems before they happen, and offer recommendations to improve how customers use SpotDraft. Document everythingKeep internal systems updated with configs, edge cases, and SOPs to make sure nothing falls through the cracks. Collaborate cross-functionallyYoull work with support, product, engineering, and customer success to drive real outcomes. What Were Looking For 5+ years in technical customer-facing rolesTAM, Solutions Engineer, Product Support, etc. Youve managed enterprise accounts with complex tech setups and integration needs. Experience debugging Single Page Apps, REST APIs, and working with tools like Postman, Metabase, and project management tools. Youre familiar with change requests, frequent customizations, and handling sensitive customer requirements. Youve got excellent communication skills and a strong instinct for customer success. You can juggle multiple accounts, retain context, and keep your cool under pressure . Why SpotDraft Brilliant teammatesWork with some of the sharpest minds in legal tech. Expand your networkInteract with top founders, investors, and industry leaders. Real impactTake ownership of projects and see your work in action. Big goals, bold movesWe trust you to deliver, innovate, and push boundaries. Our Core Values Our business is to delight Customers Be Transparent. Be Direct. Be Audacious Outcomes over everything else Elevate each other Be Passionate. Take Ownership.. Be 1% better every day

Sodexo Food Solutions India Pvt. Ltd. is looking for Helpdesk Operator to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

6 - 8 year s experience in incident management ITIL certified Able to communicate crisp and firm - written and verbal Able to run incident calls and drive them to closure Good understanding of IT infra - firewalls, networks, routers, switches and load balancers Good basic understanding of databases

1. Automation of Processes: Automate trading system deployments, configuration, and monitoring to minimize manual errors and ensure rapid, consistent updates across environments. Develop scripts and tools to automate repetitive tasks, such as environment provisioning, software deployments, and database updates, using tools like Ansible, Jenkins, or Terraform. 2. High-Frequency Trading (HFT) System Optimization: Optimize CI/CD pipelines for ultra-low latency and high-throughput trading systems to support continuous delivery of trading algorithms and infrastructure updates. Ensure that deployment and testing processes do not impact the performance of trading operations. 3. Infrastructure Management and Scalability: Managecloud and on-premises infrastructures tailored for trading environments, focusing on low latency, high availability, and failover strategies. UseInfrastructure as Code (IaC) to provision scalable and secure environments that can handle fluctuating loads typical in trading operations. 4. Monitoring and Real-Time Logging: Implement monitoring tools to track system performance, trade execution times, and infrastructure health in real-time. Setupsophisticated logging mechanisms for trade data, errors, and performance metrics, ensuring traceability and quick troubleshooting during incidents. 5. Security and Compliance: Integrate security best practices into the DevOps pipeline, including real-time security scans, vulnerability assessments, and access control tailored for financial data protection. Ensure that all systems comply with financial regulations such as GDPR, MiFID II, and SEC rules, including managing audit logs and data retention policies. 6. Disaster Recovery and High Availability: Design and maintain disaster recovery solutions to ensure continuity in trading operations during outages or data breaches. Implement redundancy and failover strategies to maintain trading platform uptime, minimizing the risk of costly downtimes. 7. Performance Optimization for Trading Systems: Fine-tune infrastructure and CI/CD pipelines to reduce deployment times and latency, crucial for real-time trading environments. Workonsystem performance to support the rapid execution of trades, data feeds, and order matching systems. 8. Incident Management and Troubleshooting: Rapidly respond to incidents affecting trading operations, performing root cause analysis and implementing corrective measures to prevent reoccurrence. Ensure detailed incident reporting and documentation to support regulatory requirements. 9. Configuration Management: Maintain configuration consistency across multiple environments (dev, test, prod) using tools like Puppet, Chef, or SaltStack. Ensure configurations meet the stringent security and performance standards required for trading platforms. 10. Collaboration with Development and Trading Teams: Workclosely with developers, quants, and traders to ensure smooth deployment of new trading algorithms and updates to trading platforms. Facilitate communication between development, trading desks, and compliance teams to ensure that changes are in line with business requirements and regulations. 11. Risk Management: Implement risk management controls within the DevOps pipeline to minimize the impact of potential system failures on trading operations. Workwith risk and compliance teams to ensure that deployment and infrastructure changes do not expose trading systems to unnecessary risks. 12. Cloud Services and Cost Optimization: Deploy, manage, and scale trading applications on cloud platforms like AWS, Azure, or Google Cloud, with a focus on minimizing costs without compromising performance. Utilize cloud-native services such as AWS Lambda or Azure Functions for event-driven processes in trading workflows. 13. Version Control and Code Management: Managethe versioning of trading algorithms and platform updates using Git or similar tools, ensuring traceability and quick rollback capabilities if issues arise. Establish rigorous code review processes to ensure that changes align with performance and security standards specific to trading systems.

Must Have Skills 7+ years of strong functional & technical experience on Manhattan WM Active Platform Expertise in Unix/Linux scripting Proficiency in writing Oracle SQL queries Experience with implementation and rollout projects Familiarity with Incident Management and Change Implementation processes Excellent troubleshooting and analytical skills Clear and confident verbal and written communication skills Experience in Retail Domain or Warehouse Management (WM) application support is a plus Responsibilities Create and enhance existing applications Provide production support for Manhattan WMS Active Design & develop technical solutions in collaboration with the Application Delivery team Build custom objects (queries, scripts, etc.) to fulfill business needs Define, create, and execute system and unit test plans Take ownership of complex technical challenges, with regular status updates Lead planning and execution of medium complexity tasks and initiatives Work closely with the onshore team to ensure timely delivery of assigned work Good To Have Excellent Communication and Interpersonal Skills Ability to work Independently and in a Team Environment Strong Analytical Thinking and Problem Solving abilities Resume Submission Checklist Please include the following when sharing your profile: Current CTC Expected CTC Current Location Notice Period Immediate or Max 15 Days Only Send Resumes To: navaneetha@suzva.com Contact: +91 90329 56160 Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

6 - 8 year s experience in incident management ITIL certified Able to communicate crisp and firm - written and verbal Able to run incident calls and drive them to closure Good understanding of IT infra - firewalls, networks, routers, switches and load balancers Good basic understanding of databases

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-class environment, learn business models and support development activities in the future. Ability to manage team Work experience * (Min. & Max.) 2+ years of experience working in Technical/Application customer support organizations for software and/or E-commerce/SaaS companies. - Experience working in a 24x7x365 support operation. - Experience supporting an enterprise B2B product set. - Strong domain knowledge of the latest tools and techniques for delivering world-class customer support. Having experience with at least one Ticket Management Tool (Freshdesk is preferred) Basic Code debugging/Basic SQL/ Basic of one script language. Aware of the full support cycle (SLAs/Response time etc.) Strong communication skills (English) Functional Area * IT/SaaS/e-Commerce Industry * IT/ITES/SAAS/E-commerce Keywords * (or key skills) Basics of any one programming language API (REST) Javascript SQL Location of Job * - Noida Sec-16, U.P. Regards Nikita- 8882801498