19908 Incident Management Jobs - Page 11

About The Role Do About The Role ?¢?¢ As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment ?¢?¢ Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. ?¢?¢ Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers ?¢?¢ Lead the ITIL Process resources to achi...

Strong experience in TSYS TSY2 payment processing platformsHands-on experience with API integrations, file handling (SFTP/FTP), and batch job monitoring Good understanding of incident management tools (ServiceNow, Remedy, or Jira Service Desk) Incident ManagementLead end-to-end incident resolution for platform issues across TSYS, APIs, file processing, and middleware components Vendor and Downstream CoordinationEngage and coordinate with third-party vendors (eg, TSYS support, payment gateway providers, etc ) to resolve external dependencies Change and Release Management Outage Management Additional Skills Dynatrace monitoring Dynatrace dashboard Power BI dashboard

Responsibilities L1 Minimum 2 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/ Vulnerability Management/ SOC platform management/ Automation/Asset Integration/ Threat Intel Management /Threat Hunting. L2 Minimum 4 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/Vulnerability Management/ SOC platform management/ Automation/ Asset Integration/ Threat Intel Management/Threat Hunting. Round the clock threat monitoring & detection Analysis of any suspicious, malicious, and abnormal behavior. Alert triage, Initial assessment, incident validation, its severity & urgency Prioritization of ...

Responsibilities L1 Minimum 2 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/ Vulnerability Management/ SOC platform management/ Automation/Asset Integration/ Threat Intel Management /Threat Hunting. L2 Minimum 4 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/Vulnerability Management/ SOC platform management/ Automation/ Asset Integration/ Threat Intel Management/Threat Hunting. Round the clock threat monitoring & detection Analysis of any suspicious, malicious, and abnormal behavior. Alert triage, Initial assessment, incident validation, its severity & urgency Prioritization of ...

Responsibilities L1 Minimum 2 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/ Vulnerability Management/ SOC platform management/ Automation/Asset Integration/ Threat Intel Management /Threat Hunting. L2 Minimum 4 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/Vulnerability Management/ SOC platform management/ Automation/ Asset Integration/ Threat Intel Management/Threat Hunting. Round the clock threat monitoring & detection Analysis of any suspicious, malicious, and abnormal behavior. Alert triage, Initial assessment, incident validation, its severity & urgency Prioritization of ...

So, what s the job You ll be responsible for development, configuration changes, and building custom solutions using APEX, LWC, and Flows, with exposure to integrations for connected solutions. You ll provide Level 3 technical support to resolve issues on the Salesforce Platform, MuleSoft, and connected third-party applications. You ll assist in incident management, identify risk areas, and proactively manage issues until resolution. You ll follow CI/CD processes to promote changes for testing and production releases. You ll maintain the security, integrity, and overall health of the platform. You ll uphold best practices, development guidelines, and security standards. You ll proactively re...

So, what s the job You ll be responsible for development, configuration changes, and building custom solutions using APEX, LWC, and Flows, with exposure to integrations for connected solutions. You ll provide Level 3 technical support to resolve issues on the Salesforce Platform, MuleSoft, and connected third-party applications. You ll assist in incident management, identify risk areas, and proactively manage issues until resolution. You ll follow CI/CD processes to promote changes for testing and production releases. You ll maintain the security, integrity, and overall health of the platform. You ll uphold best practices, development guidelines, and security standards. You ll proactively re...

How will you make an impact Monitor and manage system-generated events and user-reported incidents across the global NICE IT infrastructure. Perform first-level troubleshooting and resolution for infrastructure, application, and service-related issues. Provide basic server administration support, including health checks, service monitoring, and routine operational tasks. Support basic network administration activities such as connectivity checks, incident diagnosis, and escalation. Log, track, and manage incidents and requests through the ITSM tool, ensuring timely resolution and SLA adherence. Coordinate with internal IT teams and vendors for issue escalation, root cause analysis, and resol...

Position Description: Extensive knowledge of Banking domain Expert in L1/L1 5 production support Expert in application management Expert in Dynatrace, grafana, service now Ability to drive P1/P2 bridge calls Expertise on Informatica tools (Developer, Manager, Monitor)Expertise in identifying performance issues, blocking sessions and working on SQL tuning Performance tuning at Informatica and Database level Able to identify the errors and fix the failures in Informatica Able to fix the failures related to data issues in table and source files Debug, troubleshoot, root cause analysis and resolve issues within SLA in InformaticaExperience in SLA compliance, Batch Job Monitoring, and Mentoring J...

Oracle Customer Success Services As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust t...

Key Responsibilities Coordinate with business and IT process owners to initiate, scope, plan, and conduct periodic controls assessments to identify areas of risk by evaluating the design and operating effectiveness of Information Technology General Controls (ITGC) over applications, operating systems, and databases as well as the network infrastructure including cybersecurity controls Planning, testing, documentation and reporting Communicate issues to process owners, ensuring their understanding of associated risks and the actions needed to remediate those risks Prepare reports based on the adequacy and effectiveness of controls evaluated/tested Track and Monitors open issues and conducts f...

Role Overview: As a DevOps Engineer, you will lead and support the migration of our infrastructure to Kubernetes across cloud and local environments while designing, building, and maintaining our Google Cloud, Oracle Cloud, and on-premise infrastructure. You will collaborate closely with engineering, product, and QA teams to ensure reliable deployments, high availability, strong security controls, and robust CI/CD practices. This role suits someone who takes ownership of platform reliability, scalability, and long-term infrastructure evolution. Key Responsibilities: Manage, architect, and optimize cloud and on-premise infrastructure with a Kubernetes-first strategy. Design, build, and mainta...

" Job Title : Senior Solutions Architect Job Location - Remote Responsible for delivering technical aspects of Core Banking Implementation Program. Developing and executing the Core Banking Implementation strategy of technology by achieving objectives and goals. Responsibilities include, guiding and mentoring the team and delivering unique service by providing high quality of delivery. The role delivers information technology solutions to fulfil Banks business technical requirements. Accountable for delivering required deliverables with respect to Project Technical requirements during various implementation phases like Product Walk through, Scope study, Integration study, Solution Architecti...

Position Description: Shift: Rotational Shifts in a 24/7 Support Environment (Flexibility Required) Job Summary: We are seeking a highly motivated and detail-oriented Technical Service Desk Analyst to join our global support team. The ideal candidate will serve as the first point of contact for technical issues, delivering high-quality support to users by following standard operating procedures and ensuring timely resolution or escalation of incidents. Key Responsibilities: Respond to technical support requests via phone, email, or ticketing system in accordance with defined procedures and SLAs. Research and diagnose incidents using available tools and knowledge bases to resolve hardware, so...

- Platform Engineering - AWS PE (Lead): - Define support strategy, runbooks & SLAs Expert in ITIL practices and incident management Lead on-call rotations & incident management Mentor teams on dev & support best practices Coordinate release & incident response Skillet Needed: 7+ Experience AWS - ECS (Fargate), EC2, RDS, IAM, VPC, EFS, Terraform, Bash, Apache, Docker Skills: Amazon Relational Database Svc BASH Terraform

The Corporate Technology Incident Management team is a highly skilled, specialist global team empowered to make critical decisions during technology incidents to recover services for our clients. The team is at the heart of reducing variability in recovery times and is key in protecting the revenues and client franchise for the firm. JPMorgan is looking for an experienced application support manager to manage the major incidents impacting the Corporate Technology (CT) Line of Business. The ideal candidate is likely a senior application support team technologist or a manager of an application support team. You should be an excellent problem solver, be able to take command and collaborate with...

BETSOL is looking for a Compliance Lead for our Governance, Risk, and Compliance (GRC) team. The Compliance Lead drives the design, implementation, and ongoing maturity of the organization s compliance framework across IT and business functions. This role ensures adherence to regulatory, contractual, and industry-standard requirements, coordinates internal and external audits, and maintains a strong control environment that supports customer and regulatory expectations. Key Responsibilities Own the compliance program covering security, privacy, and IT controls aligned to frameworks such as ISO 27001, ISO 9001, PCI DSS, HIPAA, SOC 2 Type II, and GDPR Maintain compliance policies, standards, a...

What will your role look like Act as a Senior Technical Support Engineer providing expert-level technical assistance to customers via phone and email. Troubleshoot and resolve complex issues across software applications, APIs, integrations, infrastructure, cloud, and hardware environments. Reproduce issues, perform root cause analysis, and collaborate closely with Engineering and Product teams on bug fixes and feature enhancements. Lead or participate in incident management and on-call rotations for critical production issues. Serve as a customer advocate by triaging issues to internal teams and third-party vendors, ensuring resolution within defined SLOs. Support resellers by staying curren...

As a Junior Information Protection Analyst, you will be a vital part of our Information Protection team within the Enterprise Data Office (EDO). Your primary responsibility will be to safeguard Organizations data by triaging and reviewing data loss alerts and assisting in the testing and refinement of the playbooks, with a foundational understanding of cyber principles. Key Accountabilities: Triage and Review Alerts: Promptly assess data loss and access violation alerts to determine their severity and potential threats. Take necessary preliminary actions and escalate issues as needed for further analysis. Support Incident Response Assist in the initial stages of the incident response process...

We are looking for an experienced Architect (ATC) with a minimum of 10 years of work experience in the OSS Telecom domain The ideal candidate should have a strong background in solution design and should be able to write detailed LLDs Excellent communication skills are a must for this role as the candidate will be required to collaborate with cross-functional teams The candidate should also have experience using Confluence and JIRA for project management The primary responsibility of the Architect will be to provide strong operational performance in incident management, configuration, process automation, and health and performance monitoring A good understanding of network and firewall confi...

We are seeking fresh graduates B tech with CSE or IT 1 to 2 years of experience to join our L1 Production Support team where you will play a critical role in ensuring the stability and performance of enterprise applications and infrastructure This is a great opportunity to build a strong foundation in IT operations and support Key Responsibilities: Monitoring Continuously monitor application and infrastructure health using tools like Nagios Grafana Splunk or custom dashboards Incident Management Acknowledge log and categorize incidents perform initial triage and resolution for known issues Alert Handling Respond to system alerts and take predefined actions or escalate as necessary Job Monito...

Act as a single point of contact for phone calls and emails from users regarding IT issues and queries. Respond to customer requests via phone and e-mail in a timely and accurate manner. Required Candidate profile Provide end-to-end support for Laptop/network, applications and operating system, handheld devices. Analyze, Diagnose and Resolve Windows Server OS Network,

Minimum 7+ years experience . Proficiency in SSRS, TABLEAU and Microsoft SQL Server . Experience in application support and maintenance, Incident management, Change management and Service Requests . Solid understanding of version control systems specifically Git and proficiency in using Git commands and workflows. . Strong technical and organization skills, team-oriented but able to work independently . Exposure to DevOps practices and tools, Oracle database and SSRS Collaborate closely with business analysts and stakeholders to gather requirements, perform data analysis, and design robust data integration solutions that align with business needs. Required qualifications to be successful in ...

Development / Production support experience in Java and Linux with good knowledge on Oracle database Must be aware about Incident management and change management process Good knowledge of Unix and SQLs is required Experience with CA7 and Dynatrace Prepares requirement definition, design, technical specifications Provides coding, testing and implementation support for identified technical platform (i.e., Mainframe, Mid-range, Distributed or Web) Analyzes user requirements, and defines technical project scope and assumptions for assigned tasks Creates business and/or technical designs for new systems, and/or modifications to existing systems Skills: Database English SQL Java Unix

We are looking for a talented Computer Operator to monitor and control our computer systems. As a Computer Operator, you will be responsible for handling the operation and maintenance of our computer systems, collaborating with the IT team