11785 Incident Management Jobs - Page 10

What he will be doing: Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset. Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s) Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. Ensure that Problems records are classified, prioritized and assigned correctly and details of the incident symptoms and workaround have been captured. Hold regular problem reviews with Support teams to review the current status and priority of ongoing Problem ...

This role is part of Client Experience and Service Delivery team and entails delivery of FIS Cleared Derivatives Reconciliations book of work for Managed Services clients responsible for on-boarding of new reconciliations, maintenance of existing reconciliations, implementation of client driven changes, platform upgrades, and production platform stability and efficiencies for all the Reconciliations Manager hosted clients. About the team We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/clarify product behavior etc. We have follow-the-sun model in place (24X7), we are primary team for APAC & ME ...

Responsibilities: Responsible for handling Level 2 analysis, trouble shooting and resolution. Responsible for handling product queries. Handling all the communication related to the assigned customer accounts. Coordinating the issues internally and with outsourced partners, service providers and onsite/Client teams. Responsible for maintaining and making available up-to-date contact information, supported product lists, technical information regarding products, troubleshooting information, all known fault handling information and other information of general use. Emergency Support handling on a 24/7 service level, with on call support during the weekend. Implement workarounds to limit custom...

Manage and optimize SolarWinds installations, including Network Performance Monitor (NPM), Server & Application Monitor (SAM), and other relevant modules. Implement and maintain integration between SolarWinds and ServiceNow to automate incident creation, update, and closure based on alerts generated by SolarWinds. Utilize the integrated SolarWinds-SNOW environment to streamline incident management processes, ensuring quick response to and resolution of IT issues. Customize SolarWinds and ServiceNow as needed to meet business requirements, including the development of custom scripts, alerts, reports, and workflows. Strong understanding of network and application monitoring principles and tech...

Key Responsibilities: Manage and resolve technical incidents Ready to work 24X7 Troubleshoot complex issues related to trading platforms/ financial systems Collaborate with development, operations, and technical teams (infrastructure, network, database) to resolve incidents Coordinate with technical teams to identify root causes and implement fixes Ensure timely resolution and meet SLAs Provide updates to stakeholders on incident status and resolution Required Skills: Trading platforms and financial systems experience Operating systems (Windows, Linux) Hands on Monitoring tools and incident management tools Excellent analytical and problem-solving skills Strong communication and coordination...

We are looking for a skilled professional with 8 to 20 years of experience in the field, based in Pan India. The ideal candidate will have a strong background in WMS and excellent analytical skills. Roles and Responsibility Provide technical support and resolve issues related to WMS. Collaborate with cross-functional teams to ensure smooth operations. Analyze data and provide insights to improve business processes. Develop and implement process improvements to increase efficiency. Troubleshoot and resolve complex technical issues. Work closely with stakeholders to understand requirements and deliver solutions. Job Requirements Strong knowledge of WMS SCPP platform version 2013/2017 applicati...

Configure and support SAP SD processes. Deliver OTC, pricing, billing, and logistics solutions. Integrate with MM and FI/CO modules.

Urgent Requirement for Planisware. Location:Pan India Experience : 5+ Year Mode of Employment:C2H Worked on Planisware E7 or higher Has good product knowledge and knows the L1/L2 configurations Comfortable in PEX reporting, Project, Resource, Finance & Timecard modules.

We have immediate opening for SMG Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mor...

Job Details: Skill: SRE Support Manager Experience: 3+ Years Notice Period: Immediate Joiners or within 15 days Employee type : CTH Job Description: BI Tools or Data Acceleration/Data Processing deployment and administration Any previous experience of administering In memory columnar databases like Exasol, Greenplum, Vertica, Snowflake Strong analytical and problem-solving skills Ability to communicate orally and in writing in a clear and straightforward manner with a broad range of technical and non-technical users and stakeholders Proactive and focused on results and success; conveys a sense of urgency and drives issues to closure Should be a team player and leader, flexible, hardworking, ...

Incident Management: Receive, log, and manage user requests and incidents via phone, email, and ticketing system. Technical Support: Provide initial troubleshooting and support for hardware, software, and network issues. User Assistance: Guide users through problem resolution and assist with account management tasks (e.g., password resets). Escalation: Identify and escalate complex issues to higher-level support teams as needed. Documentation: Maintain accurate documentation of support requests, solutions provided, and known issues. Service Improvement: Contribute to improving processes and procedures within the Service Desk. Technical Skills: Familiarity with Windows/Linux operating systems...

Notice Period: Immediate. Employment Type: Contract Job Description 5 Years of SAP Experience in EHS or EHSM Technical Knowledge and Skills required, At-least two full end to end implementation experience or multiple SAP EHS/EHSM Support Project Experience Primary skills on SAP EHS/EHSM, Preferred Certified 4-5 years experience in EH&S based handling of dangerous goods master data handling Proven knowledge in the integration of EH&S dangerous goods records with the SD and LE module Knowledge in the major international, dangerous goods regulations like ADR, IMDG, IATA Affinity to process management & conceptual work Demonstrating expert knowledge of SAP EHSM Incident Management and SAP Produc...

Job Summary: As the Cloud and Observability Leader, you will be responsible for developing and executing our cloud strategy while ensuring comprehensive observability across our systems. You will lead a team of engineers and collaborate with cross-functional teams to optimize performance, reliability, and scalability of our cloud services. Key Responsibilities: Leadership : Lead and mentor a team of cloud engineers and observability specialists. Strategy Development : Define and execute the cloud strategy aligned with business objectives, focusing on scalability, reliability, and cost-effectiveness. Observability Implementation : Establish and maintain observability practices to monitor, mea...

Job_Description_Non exec_IAM_EHS_Enablon Consultant_L9 About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accen...

About the Role We are looking for enthusiastic fresh graduates who are eager to start their career in IT support. As a Service Desk Engineer, you will be the first point of contact for end users, helping them resolve basic technical issues and ensuring smooth IT operations. You will gain hands-on exposure to IT systems, ticketing tools, and troubleshooting methods under the guidance of experienced team members. Key Responsibilities Provide L1 support through chat, email, and voice. Assist users by logging, tracking, and closing tickets within agreed timelines (SLA). Troubleshoot and resolve common desktop, laptop, and application issues with guidance. Escalate complex issues to senior team m...

We are seeking a Mulesoft API Gateway Engineer with expertise in API management, gateway security, and enterprise integration . The ideal candidate will have hands-on experience with Mulesoft Flex Gateway, Anypoint Platform, and API development , along with strong troubleshooting and problem-solving skills. Key Responsibilities: API Gateway Management & Support Configure, manage, and troubleshoot Mulesoft Flex Gateway and Anypoint Platform . Implement API Gateway features such as security, rate limiting, routing, certificates, TLS/MTLS . Develop and test enterprise integration APIs using Mulesoft API Manager . Ensure compliance with API Specification standards (RAML, OAS) . Technical Support...

Job Summary: We are seeking a Functional Analyst with a strong background in Incident Management, Change Management, and Service Management . This role is functional in nature and will focus on purchasing mainframe systems , with an emphasis on Mainframe Cobol, ITIL, and Windows environments . Key Responsibilities: Manage Incident, Change, and Service Management processes effectively. Provide functional support within the purchasing mainframe environment . Work closely with IT support teams to troubleshoot production issues. Collaborate with cross-functional teams to ensure smooth operations. Monitor and track system performance, identifying potential improvements. Preferred Skills & Experie...

We are seeking a Senior Windows Engineer with expertise in Microsoft Intune, Windows Autopilot, and MS Entra ID to manage and optimize enterprise endpoint solutions. The ideal candidate will have significant hands-on experience in Windows 10 & 11 baseline configuration, deployment, and maintenance , ensuring a secure and efficient IT environment. Key Responsibilities: Windows Endpoint Management & Configuration Configure, implement, and maintain Windows 10 & 11 baselines to ensure compliance and performance. Deploy, configure, and manage Windows and non-Windows devices using Microsoft Intune and Windows Autopilot . Provide Tier 3 engineering support for Microsoft s cloud-based Intune endpoin...

Job Description 3 to 5 years of SAP EHS experience (support/projects) with cross-functional skills (SD, MM). Deliver services in HSE area (both SAP & non-SAP) in solution design, build, testing, implementation and application management services Skills : Strong functional and business process knowledge across all SAP EHS areas like Product Safety, WWI, Dangerous Goods, Product compliance and risk/incident management. Strong understanding of all context e.g. regulatory framework relevant for EHS especially for NA & EU . Knowledge/work experience on non-SAP HSE tools (any Saas tools) is an added preference. Excellent functional and technical understanding of the integration requirements for SA...

Experience in Service Management BMC Remedy, Remedy On Demand Exposure to Service Management Modules like Incident, Change & Problem Management Experience in SM integration with other components. provide expertise, guidance and support as required by OSS Design Teams Arrange workshops with all OSS parties Need good understanding of integration protocols. Advanced knowledge of Service Management architectures and systems. Good stakeholder management skills. Business journey / transaction monitoring and Problem root cause analysis Should be well versed with ITIL processes to support Dynatrace service operations and independently communicate with business stakeholders. He/She has to provide on ...

What success looks like in this role: Initiatives : Lead or participate in special projects related to asset management, such as system upgrades, process reengineering, or strategic initiatives Certifications : Should be ITILV4 & CSA Certified 1. IT Asset Lifecycle Management - Asset Tracking: Monitor and manage the entire lifecycle of IT assets, from procurement through to disposal, ensuring accurate tracking and recording of asset details in ServiceNow or other asset management systems - Inventory & Stock Management: Maintain a comprehensive inventory of IT assets, ensuring that all hardware and software assets are catalogued, updated, and managed efficiently - Service Catalog: Manage and ...

What success looks like in this role: Remotely support customers and/or onsite technicians test and turn-ups of WAN and LAN equipment. Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA. Maintain, monitor, and troubleshoot within the roles of Incident Management (Return-to-Service), Problem Management (Reason for Outage) and Change management. Work with engineering department to develop customer and device specific knowledge base. Maintaining operational procedures for all network infrastructure. Meet and exceed customer SLA or OLA metrics. Work with third party vendors to remediate and resolve customer issues. You will be successful in this rol...

We are looking for a skilled ServiceNow HRSD Architect with 10-15 years of experience to join our team in Pune, Mumbai, Bangalore, Hyderabad, Gurgaon, Noida, and Chennai. The ideal candidate will have expertise in ITSM ServiceNow, HRSD module, and Employee Service Center. Roles and Responsibility Design and implement solutions using ServiceNow HRSD module and Employee Service Center. Configure UI and workflows across different modules of ServiceNow. Develop and implement solutions in client environments across various ServiceNow modules. Collaborate with cross-functional teams to ensure seamless integration of HRSD with other modules. Provide technical guidance and support on HRSD implementa...

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainable Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine whats possible. Headquartered in Downers Grove, ...

Oracle Hyperion Consultant - Neev Systems | Reliable IT Partner for Digital Transformation Job Description We are looking for an experienced Oracle Hyperion Consultant to join our support team. The role will focus on providing end-to-end support for Hyperion applications, ensuring availability, stability, and performance for business-critical financial planning and reporting processes. The candidate will be responsible for incident management, problem resolution, enhancements, and coordination with business users and technical teams . Key Responsibilities Provide L2/L3 functional and technical support for Oracle Hyperion applications (HFM, Planning, Essbase, FDMEE, DRM as applicable). Handle...