16256 Incident Management Jobs - Page 10

The Impact you will have in this role: At DTCC, the Observability team is at the forefront of ensuring the health, performance, and reliability of our critical systems and applications. We empower the organization with real-time visibility into infrastructure and business applications by leveraging cutting-edge monitoring, reporting, and visualization tools. Our team collects and analyzes metrics, logs, and traces using platforms like Splunk and other telemetry solutions. This data is essential for assessing application health and availability, and for enabling rapid root cause analysis when issues arisehelping us maintain resilience in a fast-paced, high-volume trading environment. If you'r...

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 6 to 9 years of experience in Cisco SD-WAN,Viptela,vManage,Cisco Routing, Switching,WAN connectivity,LAN troubleshooting, Network Operations,Network Monitoring,Incidentanagement, BGP,OSPF,VLAN,STP, EtherChannel, VPN,IPsec,QoS,ACL,Cisco ISR,Cisco ASR,Cisco Catalyst Switches,Network Health Monitoring, SolarWinds,PRTG,Cisco vManage,SolarWinds,PRTG to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new ...

About the Position This is a technical leadership opportunity for experienced Software Engineers to join our fast growing Data Platform organization that is passionate about scaling high volume, low-latency, distributed data-platform services & data products. In this high impact role, you will get to work with engineers throughout the organization to build foundational infrastructure that allows Okta to scale for years to come. As a member of the Data Platform team, you will be responsible for designing, building, and deploying the systems that power our data analytics and ML. Our analytics infrastructure stack sits on top of many modern technologies, including Kinesis, Flink, ElasticSearch,...

The role: Process Ownership: Own, design and implement the IT Service Management (ITSM) processes, ensuring alignment with global standards and business objectives. Define, document, and maintain ITSM processes, ensuring clarity, consistency, and adherence to best practices such as ITIL. Continuously review and improve processes, incorporating feedback from stakeholders and lessons learned from operational performance. Act as the key point of contact for process-related questions, issues, and escalations. Manage major incidents, changes, and problems, ensuring they are processed according to the implemented processes. Collaborate with IT teams and stakeholders to ensure processes are impleme...

**Job Description:** **Role Overview:** You will be working as a SAP Basis Administrator in a 24/7 rotation shift role, involving rotations in the third shift. Your responsibilities will include SAP Basis administration tasks and experience with Oracle and HANA databases. **Key Responsibilities:** - Perform daily monitoring of SAP systems - Execute housekeeping activities to maintain system health - Conduct kernel upgrades and system restart when necessary - Implement Support Package (SP) upgrades - Manage system refresh procedures including restoration and recovery - Handle Oracle or HANA database administration tasks - Perform event monitoring and system monitoring - Process incident manag...

As an ITSM Manager, your role involves overseeing the Incident, Major Incident, Problem, and Availability Management processes throughout the organization. Your primary focus is on ensuring quick service restoration, operational stability, and continuous service improvement through effective leadership, process governance, and stakeholder communication. **Key Responsibilities:** - Manage the end-to-end Incident Management process to ensure compliance with SLAs and OLAs. - Take the lead in managing all P1/P2 Major Incidents, coordinating resolver teams, and communicating with stakeholders. - Drive Problem Management by conducting root cause analysis, identifying trends, and implementing preve...

Role Overview: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of service delivery, all while maintaining a focus on customer satisfaction and operational excellence. Key Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsi...

**Role Overview:** As a member of the Saks Global team, you will be responsible for supporting the ITGC SOX program and performing IT SOX reviews while collaborating with key stakeholders to ensure the accuracy and effectiveness of ITGC controls. Your role will involve reviewing control evidence, identifying deficiencies, and developing remediation plans to improve the overall control environment. Additionally, you will play a crucial role in assessing controls related to ITGC SOX, PCI DSS, and technology internal controls programs. Your expertise in Information Security Governance, Risk, and Compliance will be essential in implementing solutions to protect sensitive information and enhancin...

In this role at Tesco, you will be responsible for supporting the MDM officers/senior officers in addressing operational challenges. Additionally, you will ensure seamless operations by providing process and compliance-related mentorship to the team as needed. Your responsibilities will include supervising and reporting the adherence of the MDM team to all applicable critical metrics/SLAs, ensuring accuracy and timely delivery of all periodic and ad-hoc reporting requests by functional leads, and collaborating with cross-functional teams on projects aimed at improving upstream and downstream processes. Moreover, you will assist in data integrity checks and audits to ensure that master data i...

Role Overview: You will support and enable the business by defining, developing, integrating, supporting, and implementing IT solutions including new applications, enhancements, and modifications to existing systems in support of business strategy and initiatives. Key Responsibilities: - Demonstrated proficiency in Progress 4GL programming - Demonstrated proficiency in QAD Reporting Framework - Demonstrated proficiency in one of TailorPro or ICT - Proficient in key Business systems used by Autokiniton. This includes but is not limited to QAD, Qxtend, EAM, EAGLE, OnBase, QMS, SRM, Campfire - CyberQuery Report Writing - PowerApps, PowerBi - Experience with ITIL, Incident Management, Problem Ma...

Job Description: You should have a strong functional knowledge of Oracle Apps R12 AP, AR, GL, EBtax, FA, FSG. It is important to have experience in one full cycle R12 Implementation. Additionally, you should have support and maintenance experience on any Oracle Apps releases. A good client-facing attitude with strong business communication skills is required. Experience with the onsite-offshore delivery model and willingness to work in such a setup is a plus. Key Responsibilities: - Implementation & Support experience on Oracle Apps R12 AP, AR, GL, EBtax, FA, FSG - Incident management, Problem management - BRD, MD50 & MD70 creation experience Qualifications Required: - 4-6 years of experienc...

Role Overview: You will be responsible for providing exceptional client support for market data products, ensuring timely responses and solutions to customer inquiries. Your role will involve diagnosing technical issues, collaborating with internal stakeholders, and monitoring production incidents during night shifts. Key Responsibilities: - Provide exceptional client support for time-sensitive, mission-critical applications - Research, diagnose, and respond to client inquiries promptly and professionally - Thoroughly diagnose technical problems and communicate solutions effectively - Take ownership of customer issues, demonstrate empathy, and keep clients informed on request status - Gain a...

Role Overview: As a Site Reliability Engineering (SRE) Lead at our company, you will play a crucial role in ensuring the availability, scalability, and operational excellence of our cloud-native product environments. Your leadership and deep technical expertise in AWS, DevOps, and infrastructure reliability will be instrumental in driving the success of our team. This is a senior-level hands-on position based in Hyderabad or Bengaluru. Key Responsibilities: - Lead and mentor a team of SREs and Cloud Operations Engineers. - Define and enforce reliability standards, SLOs/SLIs, and incident response practices. - Drive reliability, observability, and automation improvements across cloud-based pl...

Role Overview: You will be a part of the Analytics Value Added Service team responsible for implementing OFSAA (Oracle Financial Services Analytical Application) Value Added Services products for various Tier1, Tier2, Tier 3 Banks, and financial institutions. The key strength of AVAS lies in its experience in supporting OFSAA product implementations globally. OFSAA products are utilized across leading countries in various regions such as Asia Pacific, Africa, Americas, Middle East, and Europe. The Oracle OFSAA architecture provides a range of implementation options tailored to the firm's operating model. Key Responsibilities: - Serve as the First point of escalation for application-related i...

As an IT Operations Manager at Asset, your role is crucial in ensuring seamless IT operation by focusing on system security, network performance, budgeting, procurement, and service desk management. **Key Responsibilities:** - Implement IT policies at the site in alignment with business directions and Adani ITIL framework - Ensure ongoing compliance to IT policies and protocols, obtaining sign-offs for any exceptions - Establish and maintain backup/recovery measures aligned with Crisis Management and Disaster Recovery plans - Lead effective deployment of IT assets, systems, procedures, and processes for consistency and reliability - Monitor performance and capacity of site IT services, ensur...

Job Description: Role Overview: As the Environment Manager, you will be responsible for overseeing IT environments across production and non-production systems. Your main focus will be to ensure that the environments are stable, secure, and fit for use. This role involves managing environment issues, coordinating maintenance activities, and providing support for testing, patching, and infrastructure tasks. Key Responsibilities: - Manage and resolve environment issues for both production and test systems. - Provide support for testing, releases, and disaster recovery activities. - Coordinate with internal teams and vendors to maintain environment stability. - Oversee patching, capacity, and v...

As a Data Centre Executive Engineer, you will be responsible for ensuring the smooth operations and maintenance of data centre facilities. Your proactive and detail-oriented approach, along with strong technical skills, will be crucial in troubleshooting and resolving technical issues both physically and remotely. Your experience in providing remote hands and eyes support and familiarity with DC monitoring tools will be beneficial in this role. **Key Responsibilities:** - **Remote Hands and Eyes Support:** - Serve as the primary point of contact for remote hands and eyes support requests. - Perform remote troubleshooting and diagnostics of hardware, network, and infrastructure issues. - Exec...

As a highly experienced Senior Project Manager with a strong background in Telecom Operations Support Systems (OSS) and Service Management, your role will involve providing detailed expertise and guidance in Service Management, overseeing and managing Service Management modules, facilitating integration of Service Management with other components, arranging and conducting workshops with all OSS parties, supporting OSS design teams, maintaining a comprehensive understanding of integration protocols relevant to OSS, utilizing advanced knowledge of Service Management architectures and systems, and managing stakeholder relationships effectively. Key Responsibilities: - Provide detailed expertise...

You are passionate about IT, experienced in software development techniques, and convinced by the business added value of digitalization. Airbus is seeking a Servicenow / Monitoring Support Intern in Bangalore, India to implement solutions enabling the data-value chain in Airbus and its Division, optimizing business processes and creating new business values via data monetization. **Responsibilities:** - Assess and understand business needs, translating them into IT solutions - Work closely with Leads/Product Owner for business needs analysis - Maintain Servicenow / Monitoring platforms with high-available, scalable, secured, monitored systems and services **Qualification & Experience:** - E...

As a highly experienced SAP Principal Consultant specializing in Environment, Health, and Safety Management (EHSM) with a focus on Workplace Safety at Qodequay, your role will involve leading the implementation of SAP S/4HANA-based EHSM solutions using Fiori applications and integrated workflows to meet safety regulations, incident reporting standards, and enterprise risk management objectives. **Key Responsibilities:** - Lead the implementation and configuration of SAP EHSM modules including: - Workplace Safety and Health - Occupational Health - Chemical Management - Industrial Hygiene and Sampling - Incident Management - Safety Observations and Near Miss Reporting - EHS Audit Management - ...

The L1, L2 SOC Analyst leads advanced investigations, coordinates major incident responses and performs threat hunting, detection engineering and forensics. This role is also responsible for mentoring junior analysts, refining SOC processes and ensuring continuous improvement of detection and response capabilities. KRAs 1. Critical Incident Leadership Lead full lifecycle of P1/P2 incidents across customer environments. Act as Incident Commander coordinating SOC, client, legal and business units. Guide containment, eradication and recovery efforts. Own timeline, documentation and RCA for major breaches. 2. Advanced Threat Detection & Adversary Emulation Develop complex detection logic/use cas...

AHEAD is seeking a self-motivated Critical Incident Manager with deep customer service and service delivery skills to join our Managed Services group. In this role, the Incident Manager is part of a team responsible for managing high severity incidents. The ideal candidate is one who can take charge in high stress situations and provide direction to Managed Service technical teams to drive expeditious resolution of incidents. This role is also responsible for RCA and Problem Management support for AMS. We are looking for a natural leader with proven knowledge of incident management frameworks and the ability to communicate clearly, confidently, and effectively to technical teams and our cust...

As a Senior Technical Consultant, ServiceNow, you will own the end"‘to"‘end solution build, ensuring every deliverable meets platform standards and best practices. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants to refine complex solutions. Beyond core ITSM, you will lead work on at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate intricate business needs into secure, scalable outcomes. Your deep platform expertise will influence platform"‘wide implementations and drive consistent, high"‘quality results across engagements. Roles and Responsibilities Solution and...

We are seeking a highly skilled and experienced Senior Technical Consultant- ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM). Roles and Responsibilities Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team Customize and configure core ServiceNow app...

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteri...