19908 Incident Management Jobs - Page 10

As an ESRE Apps Engineer, you will be responsible for troubleshooting, monitoring, and providing production support for enterprise applications. Your expertise in log analysis using OpenSearch, APM tools like AppDynamics, UI debugging, and issue triaging will be crucial for this role. Additionally, experience in front-end UI/UX development and a good understanding of backend services will be beneficial. - Utilize log analysis tools (OpenSearch) and APM tools (AppDynamics) for troubleshooting and root cause analysis. - Use developer tools and browser plug-ins to troubleshoot UI-related issues effectively. - Analyze functional and technical KPIs, and build visualizations and dashboards for per...

As a Sustain Engineer within PepsiCo's Sustain and Operations team, you play a crucial role as the primary liaison between product groups, end-users, internal teams, and vendors, particularly for Supply Chain & Enabling Function applications. Your responsibilities focus on ensuring stability, performance, and continuous improvement of Warehouse-related digital applications supporting PepsiCo's global supply chain operations. Your role is pivotal in driving operational excellence, proactive risk management, automation, and issue resolution to sustain PepsiCo's digital products, with a specific emphasis on supporting and optimizing Global Supply Chain Applications related to Warehouse. Key Res...

Role Overview: As an OTC production support resource, your role involves providing timely and effective support to clients facing issues, errors, or questions related to the OTC flow impacting Aligns users. You may need to troubleshoot, debug, test, configure, update, or document processes, services, or solutions. Additionally, delivering training, guidance, or best practices to clients on optimal product usage may be required, working with various client types based on issue complexity. Key Responsibilities: - Monitor, maintain, and resolve issues in OTC processing within the SAP production environment - Possess Scrum Master Certificate and experience with Agile processes, handling scrum te...

Job Title: L1 Support Specialist Experience: 36 years Location: [Add Location] Role Overview: We are looking for an experienced L1 IT Support Specialist to provide first-level technical assistance and ensure smooth functioning of applications, user access, and system operations. The role involves managing incidents, maintaining documentation, and supporting end-users through effective communication and training. Key Responsibilities: Provide L1 support for: Application-related issues User access management and system access issues User training and user community meetings Report extraction and delivery Handle incident management and ensure timely resolution within SLAs. Create and maintain K...

Position Name: ServiceNow Developers Position Type : Full time Job Location:Madhapur,Hyderabad (Timings: 4.30 PM to 1.30 AM IST ) Experience: 6 to 11 yrs Notice Period: max 30 Days Qualification: BE/B.Tech,MCA,M.Tech,M.Sc Key Skills: ServiceNow, ServiceNow Administration Qualifications More than 6 years of experience in the IT industry Background and deep experience with ServiceNow are mandatory with accreditations covering the full range of ServiceNow products Experience as a developer is must Engaging presentation style, with the ability to control and manage multiple presentation scenarios Ability to work under pressure and work on multiple campaigns at the same time Must to have a Certif...

Hiring SAP Basis Lead with 10+ years of experience in SAP S/4HANA (RISE), ECC, BW, HANA DB, cloud integrations (BTP/CPI), performance tuning, upgrades, transports, backup & recovery, and team coordination. Required Candidate profile Ideal candidate has 10+ years of SAP Basis experience with S/4HANA RISE, HANA DB administration, cloud integrations, performance tuning, strong troubleshooting skills, SAP certifications preferred, IT

Position Description: Job Title: OMS Specialist UtilitiesWillingness to work in Canadian hours on rotation.Requirements:Strong knowledge of OMS/'Outage Management System' with Utilities industry experience.Minimum 7 years of OMS experience.Experience in Incident/Defect Management.Skilled in managing changes and enhancements. Skills: Geographic Information System SQL Incident Management

We are seeking a skilled and proactive ServiceNow professional Site Reliability Engineer specializing in Incident Management, responsible for ensuring the reliability, availability, and performance of large-scale production systems This role involves leading major incident response, driving root cause analysis, implementing preventive measures, and improving overall operational maturity The SRE is expected to act as the primary escalation point for critical incidents, coordinate cross-functional teams, and build processes, tooling, and automation that enhance system resilience and reduce operational toil The role combines technical depth in distributed systems, cloud infrastructure, observab...

We seek a highly skilled & experienced SRE Architect to drive the reliability, scalability, and performance of our multi-cloud infrastructure spanning AWS and Azure. He/She will lead a team responsible for building and maintaining automated deployment pipelines, infrastructure as code, and observability systems using GitHub Actions, Terraform, and Datadog. As the SRE Leader, individual will collaborate closely with development, operations, and security teams to ensure our services are highly available, secure, and performant, while fostering a culture of automation, monitoring, and continuous improvement. We expect the individual to carry industry experience covering responsibilities and ski...

Comprehensive Technical Expertise: Utilize your expertise in SAP SD, MM, FI, and other SAP modules to deliver complete end-to-end solutions. Your work will span across configuration, development, testing, and functional support. Adhere to Best Practices: Follow professional engineering practices throughout the software development lifecycle, including coding standards, code reviews, source control, build processes, and testing. Maintain high-quality code standards through peer reviews, unit testing (ABAP Unit), and continuous integration practices. Solution Development: Develop scalable and maintainable solutions with ABAP and SAP Solutions that align with long-term business goals and custom...

MitKat is looking to place a TTCC Executive for its Global IT MNC Client This position will be an embedded position The TTCC Executive will ensure the smooth functioning of transport services in adherence to established Standard Operating Procedures (SOPs) The successful candidate will be responsible for monitoring transport issues, logging alarms, creating incident reports, and promptly responding to requests, including escalation when necessary Additionally, they will oversee external physical and geopolitical threats that may impact transport operations, ensuring proactive measures are in place to mitigate risks Key Responsibilities Monitoring & Compliance: Monitor transport operations cl...

Application Administrator to provide Level 2 and Level 3 support for critical business applications in the Product Catalogue, CPQ (Configure Price Quote), and Salesforce space. This role involves triaging incoming issues, performing initial analysis, coordinating handoffs, and monitoring application health to ensure seamless operations for our customers and products. Developing, managing, and optimizing digital self-service portals and solutions for business customers Key Responsibilities Incident Management & Triage Act as the first point of contact for application-related issues escalated to L2/L3. Categorise, prioritise, and triage incidents based on impact and urgency. Perform root cause...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Amazon Web Services (AWS) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process while e...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Site Reliability Engineering Good to have skills : NAMinimum 7.5 year(s) of experience is required Educa...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities:- E...

About The Role Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will be responsible for overseeing the delivery of various programs, projects, or managed services. Your typical day will ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Critical Incident Management Good to have skills : Service Integration and Management (SIAM) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Critical Incident Manager to oversee and lead the management of high-severity incidents, ensuring swift resolution and minimal business impact. The ideal candidate will act as a Subject Matter Expert (SME) in Major Incident Management, possessing strong leadership, communi...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Critical Incident Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporti...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP MM Materials Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. A typical day involves collaborating with various teams to ensure project milestones are met, addressing any challenges that arise, and providing guidance to team members to foster a productive work environ...

Your Role Implement and configure SAP EHS modules like Product Safety and Incident Management Gather business requirements and design compliance and safety solutions Integrate EHS with SAP S/4HANA and related systems Deliver training, documentation, and ongoing support Your Profile 4 to 14 years of experience in SAP EHS implementation and support Strong understanding of EHS regulations and compliance processes Hands-on experience with modules like Product Safety, Industrial Hygiene, or Incident Management Familiarity with SAP S/4HANA and integration tools Excellent communication and problem-solving skills WHAT YOU"LL LOVE ABOUT WORKING HERE Flexible work optionHybrid Competitive salary and b...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Do RESPONSIBILITIES • Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs • Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved • Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. • Coordinating with the respective SMEs for speedy resolution of the Major Incident • Ensuring the Major incident is resolved within the SLAs agreed with the Customer • Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. • Conducting a thorough analysis an...

JOB RESPONSIBILITIES •To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting. Tracking of Capital transactions. Valuation - Valuation of Portfolio Investments. •To prepare and submit Fund and Investor Reports accurate...

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis ...

5 to 7 years of IT experience of Production Support TeamTechnical Skills Must Have _ Level 2 Production Support (ITIL) Lead, Unix/Linux, Unix scripting , Oracle SQL, Unix Infra activities experience , Autosys Incident Management, Change Management , Problem Management , Application COB/Disaster RecoveryTools: ITRS, Service Now, uDeploy Domain Knowledge: Banking _Investment Banking Good to have : knowledge in oracle _proc, function, view, cursors General skillset : Good coordination between various infra/TI teams OR dev partners Quick turnaround time for solving any issue Quick in escalation + handling MIM + involving ICM + sending user communications Good debugging and analytical skills Must...