19908 Incident Management Jobs - Page 14

As a GCP CloudOps Engineer, you will be responsible for ensuring continuous, repeatable, secure, and automated deployment, integration, and testing solutions utilizing Infrastructure as Code (IaC) and DevSecOps techniques. You should have at least 8 years of hands-on experience in infrastructure design, implementation, and delivery. Additionally, you will need to have a minimum of 3 years of experience with monitoring tools such as Datadog, New Relic, or Splunk and 4 years of experience with Container orchestration services like Docker or Kubernetes, GKE. Key Responsibilities: - Ensure continuous, repeatable, secure, and automated deployment, integration, and testing solutions using IaC and ...

As an experienced ServiceNow Developer at Capgemini, you will have the opportunity to work on advanced ServiceNow implementations. You will play a key role in developing, designing, configuring, and rolling out new application modules, workflows, and catalog requests. Your technical knowledge in Scripting, System Definition, Business Rules, Menus, UI Forms, UI Actions, Content Management, Imports, Transforms, Web Services, and Notifications will be essential in ensuring the successful implementation of ServiceNow ITSM modules. - Strong technical knowledge and experience in Scripting, System Definition, Business Rules, Menus, UI Forms, UI Actions, Content Management, Imports, Transforms, Web ...

As an Operations Manager within the Financial Services division, your role involves leading the Customer Success team to enhance operational efficiency, customer retention, and satisfaction. - **Operational Leadership:** Lead and manage day-to-day operations of the Customer Success team to ensure efficient processes and high-quality service delivery. - **Customer Satisfaction:** Develop strategies and initiatives to improve customer satisfaction with a focus on building long-term relationships. - **Team Development:** Mentor, coach, and train team members to achieve individual and team performance goals. Foster a collaborative team environment. - **Process Improvement:** Identify opportuniti...

As a Regional IT Service Manager at our organization, you will play a crucial role in ensuring the effective and efficient delivery of IT services across multiple regions. Your responsibilities will include: - Collaborating with regional leads to implement best practices and ensure alignment with global initiatives. - Providing guidance, coaching, and support to the regional IT community in all global/regional implementation projects. - Serving as a backup assistant for any region requiring support, following a "follow-the-sun" approach. - Overseeing the delivery of IT services to meet the needs of global users and stakeholders. - Collaborating with Infosys SIAM team and managing relationshi...

**Job Description:** **Role Overview:** As an Oracle Fusion Financials & EBS R12 Analyst at the company in Noida, you will be responsible for providing day-to-day operational support for Oracle Fusion Financials and Oracle E-Business Suite (EBS) R12 applications. Your role will involve troubleshooting issues, performing system enhancements, supporting end-users, and ensuring the smooth functioning of financial and associated applications. You will need to utilize your strong problem-solving skills, knowledge of Oracle EBS architecture, and experience in Incident Management, Problem Management, and Change Management processes. **Key Responsibilities:** - Experience in supporting Oracle Fusion...

As an Incident Management Specialist, you will be responsible for owning the Incident Management process and overseeing the entire incident life cycle. Your key responsibilities will include: - Providing adequate process awareness for the organization. - Managing the effectiveness and efficiency of the process. - Reviewing all escalated incidents and taking appropriate actions. - Focusing teams on the restoration of services for the customer. - Monitoring and reporting the performance of the process. - Identifying opportunities for process improvement. - Governing continual service improvement and owning the Incident Management process. Additionally, you will be involved in Major Incident Ma...

As a Service Desk Engineer at the company, your role will involve providing first-line support for end-users, primarily focusing on Windows and Mac devices. You will be responsible for troubleshooting hardware and software issues, delivering exceptional customer service, and ensuring the smooth operation of IT services. Your strong technical skills and proficiency in supporting both Windows and macOS environments will be key in excelling in this position. Key Responsibilities: - Technical Support: - Provide front-line technical support to end-users through phone, email, or ticketing system. - Troubleshoot and resolve issues related to operating systems (Windows and macOS), software applicati...

As an Aruba Specialist at TCS with 8+ years of hands-on Network/Infrastructure experience, your role will involve the following key responsibilities: - Designing, implementing, and troubleshooting Aruba wireless controllers, Aruba Clearpass, Aruba Airwave, and Aruba/HP Switches - Troubleshooting experience in Juniper Switches and Infoblox (DHCP/DNS/IPAM) - Designing, deploying, and troubleshooting IP and wireless networks, including enterprise IP networking, IP network security, authentication, certificates, remote access, network access controls, and IP network management - Understanding LAN/WAN architectures and designs, and troubleshooting issues - Configuring Aruba & Juniper switching pl...

As a Control-M Administrator with 8-12 years of experience, your role will involve the following responsibilities: - End to end administration and maintenance of BMC Control-M environment including enterprise manager, servers, database, agents, control modules, and other components. - Implementation of Control-M EM, Servers, Agents, CMs, and other components. - Defining strategy and executing the migration of jobs and associated data from market standard tools to Control-M. - Troubleshooting Control-M performance issues, outages, and opening support cases with stakeholders. In the technical aspect, you must have: - Experience in design, implementation, and support of BMC Control-M and its co...

Role Overview: You will be the Senior ITSM Manager- ServiceNow responsible for leading and optimizing Change Management, Problem Management, Incident Management, and Knowledge Management processes. Your role is crucial in ensuring smooth IT service delivery, minimizing risks, and driving continuous improvement across the ITSM landscape. The ideal candidate will be a ServiceNow expert with a deep understanding of ITIL frameworks and governance models. You will play a key role in evolving IT Service Management (ITSM) in a fully cloud-native environment, focusing on automation, AI adoption, and ServiceNow optimization. Key Responsibilities: - Own and enhance Change, Problem, Incident, and Knowl...

As a System Administrator III Citrix, your role involves performing installation, configuration, and maintenance of Citrix infrastructure systems within a business. You will be analyzing and resolving problems associated with the Citrix infrastructure system's servers, hardware, applications, and software. Additionally, you will be responsible for detecting, diagnosing, and reporting application and VDI related problems. Key Responsibilities: - Installing, configuring, and maintaining Citrix XenApp/Desktop 7.15 - Demonstrating a strong background in Citrix administration and understanding of scripting - Having a strong knowledge in the design, implementation, and troubleshooting of Citrix Pr...

As a Guidewire Claim Centre Support Technical Engineer at EY, you will have the opportunity to contribute to the maintenance and support of Guidewire Claim Center. Your key responsibilities will include: - Supporting and maintaining Guidewire Claim Center with 3 to 6 years of experience - Flexibility to work in shifts (Rotational Shift India Shift, UK Shift) and provide On Call Support on a rostered rotational basis - Experience in maintenance, support, configuration, testing, integration, and deployment - Managing Guidewire CC Integration & Configuration To be successful in this role, you should possess the following skills and attributes: - Deep understanding of Guidewire framework, implem...

As a Technical Leader for our AI-enabled SaaS products, you will be responsible for owning the technical vision, architecture, delivery excellence, and deployment strategy. Your role will involve Engineering Leadership and Technical Delivery, ensuring scalable backend systems, resilient microservices, AI/ML integration readiness, DevOps strategy, SRE/SRE-adjacent reliability practices, deployment governance, and hands-on mentoring for engineering teams. **Key Responsibilities:** - Define architecture, deployment plan, infra scale, and release strategy - Drive reliability engineering along with SRE principles - Establish quality standards, system governance, and delivery guardrails - Lead pro...

As an Inbound Sales Management Senior Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal solutions. Your role will involve closing faults and complaints within SLAs, contributing to the transformation of customer support into a value-generating service. Key Responsibilities: - Record, diagnose, troubleshoot, resolve, or assign incidents and service requests for non-voice interactions like email, web, and chat - Manage unplanned interruptions to restore normal service operations promptly - Analyze and solve increasingly complex problems - Interact with peers within Accentur...

As a Shift Lead at Control Risks, you will be responsible for overseeing and managing daily operations to ensure the security and safety of global assets, personnel, and facilities. Your role will require exceptional leadership skills, critical thinking, and effective coordination across various teams and regions. **Responsibilities:** - Lead and supervise a team of security operators during assigned shifts, ensuring efficient and effective performance. - Monitor real-time security alerts, incidents, and emergencies across global facilities, and initiate appropriate responses. - Coordinate with various security teams, including on-site personnel, law enforcement agencies, and third-party ven...

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Business Continuity Senior Associate at Google Operations Center, you will work across the organization with leaders in business operations, risk management, and security to ensure that gTech is prepared & efficiently responds to any form of business interruption. This opportunity will allow you to grow your leadership, communication, and operational skill sets in a demanding and fast-paced environment. Through diligent execution, you...

As a Fire Safety Compliance Officer, your role involves conducting fire risk assessments and identifying potential hazards to ensure the facility's compliance with all local and federal fire codes and regulations. It is essential to maintain up-to-date knowledge of fire safety legislation and best practices. Key Responsibilities: - Developing and implementing comprehensive emergency response and evacuation plans. - Organizing and conducting regular fire drills and mock drills. - Leading and coordinating emergency response efforts, including communication with emergency services. In the aspect of training and education, you will be responsible for providing fire safety training to staff and e...

As an Incident Manager / Business Process Manager at GlobalLogic, your primary responsibility is to govern and orchestrate the end-to-end incident management lifecycle for customer-impacting incidents (Sev 1-3) across all product lines. Your focus will be on process governance, coordination, and communication rather than hands-on technical troubleshooting. By ensuring consistent incident handling, stakeholder alignment, timely communications, and effective post-incident reviews, you will drive accountability, compliance, and continuous improvement. **Key Responsibilities:** - Act as the designated Incident Manager for Sev 1, 2, and 3 customer-impacting incidents - Orchestrate incident respon...

As a CyberArk SecDevOps - Analyst at Barclays, you will be responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality, and governance standards. Your role will involve spearheading the evolution of the digital landscape, driving innovation, and excellence. You will leverage cutting-edge technology to revolutionize digital offerings, ensuring unparalleled customer experiences. **Key Responsibilities:** - Strong communication skills, both verbal and written in English - Experience with Microsoft suite of products - Proficiency with Service Now ticketing tool - Knowledge of operating systems such as Unix, Linux, and Windows servers - Familia...

You will be working as a Client Services Manager at FIS, where you will play a crucial role in maintaining strong relationships with FIS Prophet clients in the Insurance or Banking domain. Your main responsibilities will include acting as the primary point of contact for client services, managing client projects and implementations, and fostering relationships with client contacts. Additionally, you will oversee the client loyalty process to ensure client satisfaction. **Key Responsibilities:** - Support FIS solutions and ensure client needs are met by troubleshooting problems and documenting issues - Develop strong relationships with clients and internal resources to support Prophet Managed...

As a ZICC TRM Operations Coordinator at Zoetis India Capability Center (ZICC) in Hyderabad, your role is crucial in coordinating a team of 25+ support analysts within the Technology Risk Management (TRM) function. Your responsibilities include managing shift rosters, tracking team activities, implementing process improvements, monitoring SLAs, and facilitating knowledge transition sessions. You will collaborate with various teams to ensure seamless operations across core TRM areas and drive process improvements through automation and self-service tools. **Key Responsibilities:** - **Resource Shift Management:** - Create, maintain, and optimize shift rosters for a 25+ member team supporting 2...

Required Skills: Mandatory: Cloud & Infrastructure (Preferred): Basic understanding of AWS/Azure services, infrastructure management, and CI/CD pipelines is an asset Basic Scripting & Automation (Preferred): Familiarity with scripting languages (e.g., Python, Bash) to automate repetitive operational tasks Incident & Service Request Resolution: Hands-on experience in handling incidents and resolving service requests efficiently within defined SLAs. Runbook Execution & Maintenance: Ability to follow, update, and improve runbooks to ensure streamlined operations and troubleshooting. Strong analytical skills to identify root causes and apply effective fixes. Experience in using monitoring tools ...

Location: Hyderabad, India Shift: 24x7 Rotational Shifts About the Role We are looking for an experienced Tier-2 SOC Analyst to support a 24x7 Security Operations function. The role involves analysing escalated security alerts, performing incident response, coordinating remediation, and documenting all activities within the Incident Management system. The ideal candidate will have strong hands-on experience in SIEM/EDR platforms and cybersecurity monitoring. Key Responsibilities Perform Level-2 incident triage and response for security events including malware, phishing, data exposure, and policy violations. Monitor, validate, and investigate alerts generated from SIEM and security tools and...

Role Operations Support Visit our website bmwtechworks.in to know more. Follow us on LinkedIn I Instagram I Facebook I X for the exciting updates. What awaits you/ Job Profile Manage, monitor, and maintain IBM App Connect Enterprise (ACE) environments. Monitor API execution using AWS CloudWatch, collecting and analyzing metrics to ensure optimal performance and availability. Provide operational support for integration solutions, ensuring high availability and performance. Troubleshoot and resolve issues related to IBM ACE and associated middleware. Collaborate with development teams to deploy and manage integration solutions. Apply ITIL best practices for incidents, problem, and change manag...

and what we stand for The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet societys evolving needs Learn more about our What and our Why and how we can work together ExxonMobils affiliates in India ExxonMobils affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region ExxonMobils affiliates in India supporting the Product Solutions b...