19908 Incident Management Jobs - Page 12

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Manager, Platform Support is a management role responsible for overseeing and managing the platform support team, thereby ensuring the reliable operation and support of company platform infrastructure. This role plays a crucial role in leading the team, driving service excellence, and ensuring the timely resolution of platform-related issues whilst f...

We are seeking a dynamic and detail-oriented Knowledge Management Specialist, to work at a law firm with offices in Mumbai, New Delhi, and Bengaluru, as part of the Office of the Managing Partner The focus is on generating firm wide content and leveraging cutting edge technologies to enhance the firm’s knowledge management initiatives You will collaborate closely with senior leadership and cross-functional teams, contributing to strategic projects Key Responsibilities Proactively generate, curate, and organise high-quality internal content, including research notes, legal updates, policy briefs, and thought leadership materials Leverage AI and digital tools to streamline content generation, ...

We are seeking a dynamic and detail-oriented Knowledge Management Specialist, to work at a law firm with offices in Mumbai, New Delhi, and Bengaluru, as part of the Office of the Managing Partner The focus is on generating firm wide content and leveraging cutting edge technologies to enhance the firm’s knowledge management initiatives You will collaborate closely with senior leadership and cross-functional teams, contributing to strategic projects Key Responsibilities Proactively generate, curate, and organise high-quality internal content, including research notes, legal updates, policy briefs, and thought leadership materials Leverage AI and digital tools to streamline content generation, ...

We are seeking a dynamic and detail-oriented Knowledge Management Specialist, to work at a law firm with offices in Mumbai, New Delhi, and Bengaluru, as part of the Office of the Managing Partner The focus is on generating firm wide content and leveraging cutting edge technologies to enhance the firm’s knowledge management initiatives You will collaborate closely with senior leadership and cross-functional teams, contributing to strategic projects Key Responsibilities Proactively generate, curate, and organise high-quality internal content, including research notes, legal updates, policy briefs, and thought leadership materials Leverage AI and digital tools to streamline content generation, ...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

Cyber Security Trainer Job LocationPune Required Experience3 to 5 Years Skills Technical process trainer in Cyber Security, Network Security, Web application, Mobile application & API, Cloud Security, Cyber Security Governance and Security Operations Centre Incident Management Excellent Communication, Strong Interpersonal skills, Organizational and Presentation skills : Conduct pre-scheduled seminars and trainings for college students and corporate employees Conduct Training sessions on Cyber Security, Web Application Security and concepts of VAPT Enhancing Course plans, Assignments and Presentations to suit the training needs Designing hands-on sessions with practice labs Providing assessme...

About The Role Project Role : Packaged/SaaS Application Engineer Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance. Must have skills : Service Fulfillment Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Packaged/SaaS Application Engineer, you will configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Your typical...

About The Role Project Role : Packaged/SaaS Application Engineer Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance. Must have skills : Service Fulfillment Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Packaged/SaaS Application Engineer, you will configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Your typical d...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Program Project Management Good to have skills : Service Delivery Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in resolving incidents and problems across va...

L1 Minimum 2 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/ Vulnerability Management/ SOC platform management/ Automation/Asset Integration/ Threat Intel Management /Threat Hunting L2 Minimum 4 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/Vulnerability Management/ SOC platform management/ Automation/ Asset Integration/ Threat Intel Management/Threat Hunting Round the clock threat monitoring & detection Analysis of any suspicious, malicious, and abnormal behavior Alert triage, Initial assessment, incident validation, its severity & urgency Prioritization of security alerts and ...

RPA Digital Worker Manager is responsible for L1 & L2 run support, maintenance, creation, design, development, and implementation of Automation Anywhere A360 automations. The function of the role is to provide Run support and also investigate, analyze, & set up automated processes to maximize efficiency for a business model. This position requires a flexible work schedule, work in rotational/permanent shifts, ability to work independently, a highly driven team player with a strong work ethic and enjoys working in a dynamic, innovative and multicultural team/business environment. What this job involves Responsibilities: Responsible for L1 & L2 Run Support & maintenance of deployed RPA (Automa...

The Intelligent Automation Senior Technical Manager for JBS role requires working collaboratively with teams and sponsors to design, execute, and lead teams through transformational change efforts of varying size and complexity. This role will utilize technical, project and change management principles and tools to focus on driving delivery and run support. What this job involves Key responsibilities include: Lead Delivery and Run support RPA teams Be a subject matter expert in Automation, primarily RPA technologies, but also other low code/no code technologies from an design/delivery/maintenance perspective Be accountable for overseeing the development of RPA solutions (including building i...

We are hiring a Core IP Subject Matter Expert (SME) to lead incident and fault management for large-scale ISP / Core IP networks . This role is focused on real-time network operations , P1/P2 incident ownership , and rapid service restoration across multi-vendor Core IP environments . Key Responsibilities Core IP Incident & Fault Management Own and lead P1 / P2 / Special incidents impacting Core / ISP IP networks Drive end-to-end restoration within SLA through deep IP troubleshooting Act as incident commander during major outages and bridge calls Ensure timely escalations, stakeholder updates, and service restoration Core IP Network Troubleshooting Troubleshoot issues across Core, Aggregatio...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Service Fulfillment Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-relate...

Oracle Customer Success Services As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust t...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software Defined Network and Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problem...

About The Role Project Role : Packaged/SaaS Application Engineer Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Excellence Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will invol...

MIM (Major Incident management) (3-6months Contract) Key Responsibilities Lead and coordinate response activities for major incidents to ensure timely resolution and minimal business impact. Facilitate bridge calls / war rooms to bring together technical teams, vendors, and stakeholders. Ensure clear and consistent communication to senior management, affected users, and support teams throughout the incident. Drive incident triage, escalation, and prioritization to restore service quickly. Collaborate with resolver teams to identify root cause and implement fixes or workarounds. Prepare and deliver Major Incident Reports (MIRs) and Post-Incident Reviews (PIRs). Ensure incidents are properly d...

Oracle Inventory: Service Engineer We are seeking a skilled professional to manage our Supporting Oracle Inventory, Receiving,Receipt Accounting, Inventory Visibility in Oracle. Key Responsibilities : - Provide L1 support for organization and Location Configuration - Mange Oracle Receiving and recipient Accounting issues - Deliver Month-end/Quarter-End support services - Triage and prioritize incoming oracle inventory management tickets - Perform initial assessment of reported system issues - Route complex problems to appropriate support team and on-calls - Troubleshoot and resolve Oracle inventory issues or route to appropriate teams - Document solutions and knowledge base articles - Monito...

you'll provide exceptional customer service to internal and external customers within company guidelines. you'll make use of customer insights to provide direction for business initiatives you'll ensure best practice customer initiatives are adopted and applied you'll provide exceptional customer service to internal and external customers within company guidelines, regulatory obligations and SLA s you'll ensure all confidential information is handled in accordance with company and partner protocols and procedures you'll ensure high levels of customer relationship management are maintained you'll Ensure all contact and interactions are of the highest standards (written/phone/face to face), co...

We are seeking a professional to join our Cybersecurity and Privacy services team, where you will have the opportunity to help clients implement effective cybersecurity programs that protect against threats. Responsibilities L1 Minimum 2 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/ Vulnerability Management/ SOC platform management/ Automation/Asset Integration/ Threat Intel Management /Threat Hunting. L2 Minimum 4 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/Vulnerability Management/ SOC platform management/ Automation/ Asset Integration/ Threat Intel Management/Threat Hunti...