2625 Incident Management Jobs - Page 12

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to address system malfunctions.- Develop and implement strategies to enhance system performance.- Provide technical support and guidance to end-users.- Document troubleshooting steps and solutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation.- Strong understanding of cloud-based contact center solutions.- Experience in troubleshooting and resolving technical issues.- Knowledge of ITIL framework for incident and problem management.- Hands-on experience with ticketing systems for issue tracking. Additional Information:- The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools AdministrationMinimum 3 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow HR Service Management module and collaborating with cross-functional teams to ensure successful implementation and migration to the cloud platform. Roles & Responsibilities:- Assist in defining requirements and designing applications to meet business process and application requirements using ServiceNow HR Service Management module.- Collaborate with cross-functional teams to ensure successful implementation and migration to the cloud platform.- Develop and maintain technical documentation related to the ServiceNow HR Service Management module.- Provide technical support and troubleshooting for ServiceNow HR Service Management module issues. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow HR Service Management module.- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in cloud migration and implementation.- Strong understanding of ITIL processes and Service Management best practices.- Experience in developing and maintaining technical documentation.- Excellent problem-solving and troubleshooting skills. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow HR Service Management module.- This position is based at our Kolkata office. Qualification Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of the application development process and contribute to the overall success of the project. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop applications based on business process and application requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical specifications and design documents.- Ensure the quality and performance of the applications.- Conduct code reviews and provide feedback to the development team.- Troubleshoot and resolve issues in a timely manner.- Stay updated with the latest industry trends and technologies.- Assist in the implementation and deployment of applications.- Provide technical guidance and support to the team members.- Contribute to the continuous improvement of the application development process.- Train and mentor junior professionals in the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ServiceNow IT Operations Management.- Strong understanding of IT service management principles and best practices.- Experience in designing and developing applications using ServiceNow platform.- Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.- Familiarity with ServiceNow scripting languages such as JavaScript and Glide.- Experience in integrating ServiceNow with other systems and applications.- Ability to analyze complex business requirements and translate them into technical solutions. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring that the applications are aligned with the needs of the organization and contribute to its overall success. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop applications based on business process and application requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical specifications and design documents.- Ensure the applications are aligned with industry best practices and standards.- Conduct code reviews and provide feedback to the development team. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ServiceNow IT Operations Management.- Strong understanding of IT service management principles and practices.- Experience in designing and implementing ServiceNow applications.- Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.- Familiarity with ServiceNow scripting languages such as JavaScript and Glide.- Ability to troubleshoot and resolve issues related to ServiceNow applications.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in application design and development using ServiceNow.- Experience in developing technical documentation.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide efficient Service Desk Voice Support.- Utilize Japanese Language skills effectively.- Maintain client satisfaction through prompt and accurate issue resolution.- Collaborate with team members to enhance system performance.- Continuously improve product knowledge and technical skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Japanese Language- Strong understanding of IT service management principles.- Experience in troubleshooting and resolving technical issues.- Knowledge of incident management and ticketing systems.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will collaborate with stakeholders to ensure effective application design and functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Design and develop applications based on business requirements.- Collaborate with stakeholders to gather and analyze application requirements.- Implement best practices for application design and development.- Conduct testing and debugging of applications to ensure functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Good To Have Skills: Experience with ServiceNow IT Service Management.- Strong understanding of IT operations management principles.- Knowledge of application design and development methodologies.- Experience in implementing IT operations solutions.- Familiarity with IT service management processes. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Hyderabad office.- A Bachelors Degree in Computer Science or IT or Engineering or related field is required. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide efficient service desk voice support.- Deliver exceptional Japanese language support.- Maintain client satisfaction through effective communication.- Troubleshoot and resolve technical issues promptly.- Document and escalate complex problems for resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in troubleshooting software and hardware issues.- Knowledge of incident management and ticketing systems.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Neo4j Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationDevOps EngineerA DevOps engineer in the platform teams should have the following experience and expertise:- Experience with Azure cloud infrastructure deployment, configuration and maintaining via YAML/bicep/Terraform:o DatabricksAzure devopsBicepo VNetso Virtual Machineso App serviceso Storageo Container apps- Using Azure DevOps Board to manage the CI/CD pipelines and our git repos- Automated monitoring and incident management- Experience with (complex) azure infrastructure- Improve and maintain a high level of security and compliancy for the infra structure- Knowledge about infrastructure as code(IAAC)- Solid communication skills to ensure ideas and opinion can be shared easilyNice to have:- ETL knowledge (data engineering) to be able to support and help our platform customers with their solutions- Worked with Neo4J, that is the network database type hosted by the team- Works in Bangalore, this to increase team feeling even more- Experience working with Docke Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certified Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business processes, and designing solutions to meet customer needs. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business processes and design solutions to meet customer needs.- Design and develop ServiceNow IT Operations Management applications to meet business process and application requirements.- Ensure the quality of the application design and development by adhering to best practices and standards.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in designing and developing applications using ServiceNow IT Operations Management.- Strong understanding of ITIL processes and ServiceNow platform.- Experience in Agile methodology and project management.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Kolkata office. Qualification Engineering with ServiceNow Certified

Project Role : Security Engineer Project Role Description : Apply security skills to design, build and protect enterprise systems, applications, data, assets, and people. Provide services to safeguard information, infrastructures, applications, and business processes against cyber threats. Must have skills : SailPoint IdentityIQ Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Engineer, you will apply security skills to design, build, and protect enterprise systems, applications, data, assets, and people. You will provide services to safeguard information, infrastructures, applications, and business processes against cyber threats. Be a crucial part of ensuring the security of the organization's digital assets and operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Implement security measures to protect computer systems, networks, and data.- Conduct regular security assessments and audits to identify vulnerabilities and risks.- Develop and implement security policies, protocols, and procedures.- Stay updated on the latest security trends, threats, and technologies.- Collaborate with cross-functional teams to enhance overall security posture. Professional & Technical Skills: - Must To Have Skills: Proficiency in SailPoint IdentityIQ.- Strong understanding of identity and access management principles.- Experience with security tools and technologies such as SIEM, IDS/IPS, and DLP.- Knowledge of regulatory compliance requirements like GDPR, HIPAA, or PCI DSS.- Hands-on experience in incident response and security incident management. Additional Information:- The candidate should have a minimum of 3 years of experience in SailPoint IdentityIQ.- This position is based at our Chennai office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, German Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Gurugram office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide first-line technical support to clients.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions.- Collaborate with the team to improve support processes.- Stay updated on product knowledge and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, German Language.- Strong understanding of IT service management principles.- Experience in using service desk tools and ticketing systems.- Knowledge of ITIL framework and best practices.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Project Portfolio Management Tools Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:Managing Users:Adding, deleting, and editing user accounts within the Clarity platformData Management:Organizing and storing information within the Clarity platform. Reporting and Analytics:Running, scheduling, and sharing reports to track project progress and performance. Customizations:Creating and editing custom investments and tiles. Troubleshooting:Managing application access and troubleshooting in case of access issues/ Issues in jobs running Process Management:Executing processes within Clarity. Professional & Technical Skills: - Must To Have Skills: Proficiency in Project Portfolio Management Tools.- Strong understanding of ITIL framework and incident management processes.- Experience with SQL queries and database management.- Knowledge of cloud computing platforms such as AWS or Azure.- Familiarity with IT service management tools like ServiceNow. Additional Information:- The candidate should have a minimum of 3 years of experience in Project Portfolio Management Tools.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Neo4j Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationA DevOps engineer in the platform teams should have the following experience and expertise:- Experience with Azure cloud infrastructure deployment, configuration and maintaining via YAML/bicep/Terraform:o Databrickso VNetso Virtual Machines Bicepo App serviceso Storageo Container appsAzure devops- Using Azure DevOps Board to manage the CI/CD pipelines and our git repos- Automated monitoring and incident management- Experience with (complex) azure infrastructure- Improve and maintain a high level of security and compliancy for the infra structure- Knowledge about infrastructure as code(IAAC)- Solid communication skills to ensure ideas and opinion can be shared easilyNice to have:- ETL knowledge (data engineering) to be able to support and help our platform customers with their solutions- Worked with Neo4J, that is the network database type hosted by the team- Works in Bangalore, this to increase team feeling even more- Experience working with Docker Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : NA Summary :As a ServiceNow IT Operations Management Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to ensure successful cloud migration and implementation. Roles & Responsibilities:- Design and develop ServiceNow IT Operations Management applications to meet business process and application requirements.- Collaborate with cross-functional teams to ensure successful cloud migration and implementation.- Assist in defining requirements for ServiceNow IT Operations Management applications.- Provide technical expertise and guidance to team members and stakeholders.- Ensure adherence to best practices and standards for ServiceNow IT Operations Management application development. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management application design and development.- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in cloud migration and implementation.- Strong understanding of ITIL processes and ServiceNow platform capabilities.- Experience in Agile development methodologies.- Excellent communication and collaboration skills. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management application design and development.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering successful cloud migration and implementation projects.- This position is based at our Bengaluru office. Qualification NA

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Monitoring & Tools Good to have skills : SAP Basis AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : BE Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the design and development of applications- Act as the primary point of contact for application-related queries- Ensure successful implementation of applications Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Monitoring & Tools- Good To Have Skills: Experience with SAP BASIS Administration- Strong understanding of SAP systems and monitoring tools- Experience in configuring and optimizing SAP applications- Knowledge of SAP security and authorization concepts Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP Monitoring & Tools- This position is based at our Bengaluru office- A BE degree is required Qualification BE

Job Title - GN - SONG - Service - ServiceNow - Consultant Management Level: 9-Team Lead/Consultant Location: Chennai, CDC5B Must-have skills: ServiceNow Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following Management Consulting :Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design. Stakeholder Management: Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner. Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes. Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm. Bring your best skills forward to excel at the role: Understanding of ServiceNow and ecosystem technology landscape Experience with ServiceNow modules such as ITSM, ITOM, ITBM, and CSM. Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS) CRM knowledge / Salesforce / MS experience good to have ServiceNow Certified System Administrator (CSA) certification is preferred. Ability to design Business case/Value case for solutions/assets in focus Understanding of customer journey, touchpoints & channel strategy Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data. A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred. Strong communication (verbal and written) and interpersonal skills. Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision. Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Ability to articulate the business value of recommendations/plans/strategies. Familiarity with project management methodologies (e.g., Agile, Waterfall). Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 8-10Years Educational Qualification: Any Degree

Seeking a skilled ServiceNow Developer with expertise in Service Catalog and Incident Management.Join our ITSM team to design, develop and optimize applications, automate workflows, improve IT service delivery in collaboration with key stakeholders.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and optimizing their performance. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and troubleshooting any issues that arise. With your expertise in ServiceNow IT Operations Management, you will contribute to the success of our projects and help drive innovation in our organization. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop applications based on business process and application requirements.- Collaborate with stakeholders to gather requirements and ensure their alignment with business objectives.- Perform code reviews and provide guidance to junior team members.- Troubleshoot and resolve any issues related to application design and functionality. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management, ServiceNow IT Service Management.- Strong understanding of IT operations management principles and best practices.- Experience in designing and implementing ServiceNow applications.- Knowledge of ITIL processes and their implementation in ServiceNow.- Familiarity with ServiceNow development best practices and coding standards. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management.- This position is based in Noida.- A Bachelors Degree in Computer Science or IT or Engineering or a related field is required. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Job Title - GN - SONG - Service - Genesys - Associate Manager Management Level: 8-Associate Manager Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 10 to 12 Years Educational Qualification: Minimum 15 Years of Education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the success of the project by leveraging your expertise in ServiceNow Software Asset Management (SAM) and collaborating with the team to deliver high-quality solutions. Your typical day will involve analyzing business needs, designing and implementing application solutions, and ensuring the smooth functioning of the applications. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop applications based on business requirements.- Collaborate with stakeholders to gather and analyze business needs.- Create technical specifications and design documents.- Implement and configure applications using ServiceNow Software Asset Management (SAM). Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Software Asset Management (SAM) or Servicenow Custom Application Creation or ServiceNow Human Resource Service Management (HR) or ServiceNow IT Operations Management- Good To Have Skills: Experience with IT Asset Management (ITAM) tools.- Strong understanding of IT asset management principles and best practices.- Experience in designing and implementing ServiceNow SAM solutions.- Knowledge of software licensing and compliance.- Familiarity with ITIL processes and frameworks. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow Software Asset Management (SAM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM WebSphere MQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for application support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere MQ.- Strong troubleshooting skills in application support.- Experience in monitoring and maintaining critical business systems.- Knowledge of ITIL framework for incident and problem management.- Familiarity with scripting languages for automation. Additional Information:- The candidate should have a minimum of 5 years of experience in IBM WebSphere MQ.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Google Cloud Data Services Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication within the team and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication within the team and stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Google Cloud Data Services- Strong understanding of cloud computing principles- Experience with cloud-based application development- Knowledge of data storage and processing in the cloud environment Additional Information:- The candidate should have a minimum of 5 years of experience in Google Cloud Data Services- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Splunk Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your expertise to provide solutions and maintain high standards of service quality, all while fostering strong communication with clients and team members alike. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills.- Monitor system performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Splunk Administration.- Strong understanding of system monitoring and performance tuning.- Experience with incident management and resolution processes.- Ability to analyze logs and troubleshoot application issues.- Familiarity with scripting languages for automation tasks. Additional Information:- The candidate should have minimum 5 years of experience in Splunk Administration.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Hardware Asset Management (HAM) Good to have skills : Servicenow Tools AdministrationMinimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow ITSM Hardware Asset Management (ITAM) Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to ensure successful implementation of ITAM solutions. Roles & Responsibilities:- Design and develop ServiceNow ITSM Hardware Asset Management (ITAM) solutions to meet business requirements.- Collaborate with cross-functional teams to ensure successful implementation of ITAM solutions.- Assist in defining requirements and designing applications to meet business process and application requirements.- Provide technical expertise and guidance to team members and stakeholders on ServiceNow ITSM Hardware Asset Management (ITAM) solutions. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow ITSM Hardware Asset Management (ITAM).- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in designing and developing ServiceNow ITSM Hardware Asset Management (ITAM) solutions.- Strong understanding of ITAM processes and best practices.- Experience in providing technical expertise and guidance to team members and stakeholders on ServiceNow ITSM Hardware Asset Management (ITAM) solutions. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow ITSM Hardware Asset Management (ITAM).- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ITAM solutions.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification