11785 Incident Management Jobs - Page 12

As a Technical Support Engineer, your role involves providing technical support and maintenance for software applications. You will ensure the smooth operation of business-critical systems by troubleshooting issues, responding to user inquiries, and collaborating with development and infrastructure teams to resolve problems and implement improvements. Your key responsibilities include: - Providing day-to-day support for internal or customer-facing applications - Troubleshooting and resolving application issues, escalating when necessary - Monitoring and triaging incoming software incidents from internal teams, end users, and automated systems - Classifying and prioritizing issues based on se...

As a Cloud Infrastructure & Operations Manager, your role will involve overseeing a team of 15 engineers responsible for managing the infrastructure layer of multi-tenant, cloud-hosted ERP products. Your primary responsibilities include: - **Cloud Infrastructure Oversight**: - Oversee provisioning, monitoring, and scaling of cloud environments (primarily Azure) for ERP products. - Ensure optimal performance, cost control, and platform stability. - **SaaS Product Operations**: - Own product environment availability (Dev, UAT, Prod), plan platform upgrades, apply security patches, and manage certificates and access. - **Incident Management**: - Lead incident response for outages and degradatio...

Claidroid Technologies is a leading player in digital transformation, specializing in a wide range of Enterprise Service Management and Enterprise Security Management solutions. Our expertise includes ServiceNow Proficiencies, Identity and Access Management (IAM), Customer Identity and Access Management (CIAM), and Identity as a Service (IDaaS), among others. Leveraging a mix of onsite and offshore resources, we aim to surpass the evolving needs of our clients. In our journey of redefining digital innovation and attaining exceptional business success, we are expanding our IAM team and looking for skilled professionals with IAM infrastructure expertise. **Role Overview:** - Administration of ...

You are a talented and motivated Production Support Engineer joining a rapidly growing team in Chandigarh. Your role involves working closely with global engineering and development teams to ensure seamless deployment and continuous support of the technology infrastructure. Strong analytical skills, database expertise, and a proactive mindset are essential to ensure system stability, resolve production issues, and improve operational efficiency. **Key Responsibilities:** - Provide hands-on support for production environments, ensuring high availability and smooth operation. - Handle production support shifts and respond to off-hour emergencies. - Develop and execute complex MySQL/SQL Server ...

Role Overview: As an AS400 consultant at NTT DATA in Pune, Maharashtra (IN-MH), India (IN), you will be responsible for utilizing your skills in programming languages such as RPG, COBOL, CL400, SQL, and database knowledge in DB2/400, DDS, SQL/400. Your technical support skills will be crucial in troubleshooting, problem-solving, and incident management. You will need to apply your analytical skills to analyze requirements and identify solutions, while effectively communicating with developers, business users, and clients. Understanding software development methodologies like Agile and Scrum will be essential, along with experience in AS400 tools such as iSeries Navigator and Integrated File ...

As a ServiceNow Developer at NTT DATA, you will play a crucial role in providing technical support throughout all project phases. Your responsibilities will include: - Developing project estimates and reviewing solution designs - Creating and reviewing documentation - Conducting peer code reviews Your expertise will be focused on ServiceNow CMDB and Discovery, with a strong knowledge of system design and development within Service Oriented architecture and web services integration, including REST, SOAP, WSDL, and JAXWS. Additionally, you will have: - Extensive experience in CSM implementations (Case Management) - Proficiency in service portal customizations - Knowledge of Order Management - ...

You will be working in a hybrid remote/in-office role with Experian, a global data and technology company, reporting to the Director of Enterprise Management. Your responsibilities in this managerial role include providing technical guidance to the internal SNOW team, managing 3rd party vendors, and offering operational support. You will be tasked with creating technical specifications, solutions, and development efforts for internal projects. Engaging with decision makers to align project delivery with organizational objectives will be crucial. Additionally, you will provide guidance, training, and mentorship to team members and stakeholders on ServiceNow operations, upgrades, and developme...

Role Overview: As a Senior Engineer/Technical Lead in Security Operations at Colt, you will play a crucial role in the Customer Security Operations Centre (CSOC) by providing support for Colt Customer security services. Your primary responsibilities will include managing and implementing advanced customer trouble and change requests for DDoS mitigation and managed firewall services, as well as actively monitoring and responding to security alerts and events. You will be expected to possess expert level knowledge on Firewall, DDoS, and Zscaler technology, ensuring the smooth operation and maintenance of Colt's Managed Security product portfolio. Key Responsibilities: - Monitor and react to al...

Role Overview: As an IT Analyst at our company, your main responsibility will be to provide IT Infrastructure support both on-site and remotely. This includes solving second level Incidents, Problems, and managing Requests. You will also be involved in maintenance tasks such as Change Management, Asset Management, and Patching. Additionally, you will support project executions by collaborating with Global IT Enterprise teams and external service providers, all while adhering to IT Standards and Procedures. Key Responsibilities: - Support Incident and Request management submitted through the IT Service management system within service level objectives. - Assist in the procurement, installatio...

As an Analytical Scientist C at BacAlt, you will play a crucial role in the Research and Development Department. Your primary responsibility will be to develop and validate analytical methods for various instruments such as HPLC, GC, GC-MS, IR, UV-Visible Spectroscopy, Particle Size Analyser, and more. Additionally, you will be responsible for conducting wet analysis in the lab, planning stability studies, and performing testing according to established protocols for formulations, APIs, and excipients. Key Responsibilities: - Develop and validate analytical methods for various instruments including HPLC, GC, GC-MS, IR, UV-Visible Spectroscopy, and more. - Conduct wet analysis in the lab and ...

As a Senior Engineer/Technical Lead in Security Operations at Colt, you will play a crucial role in the Customer Security Operations Centre (CSOC), ensuring the operation, maintenance, and monitoring of Colt's Managed Security product portfolio. Your responsibilities will include: - Monitoring and reacting to all Customer security alerts/events - Managing customer faults, service outages, and service impairments to resolution on Managed Security products - Providing regular and accurate customer updates - Implementing changes within customers" managed security environment and for Managed Security products - Escalating customer incidents to other support teams, vendors, management as per esca...

Service Desk-Semi Voice Fresher:Any Technical grad fresher can apply Exp: Any Grad with min 1 yr exp in Technical Support Skills: Windows OS/Outlook troubleshooting CTC-2.2 to 5.5 LPA WFO-24*7 Shifts 5 Days Working Contact- 8890492756/9358484381

**Job Description:** You will be responsible for designing, implementing, and managing a highly secure and scalable solution for the business. This includes dividing design decisions into actionable tasks, estimating the tasks, assigning them to the team, and ensuring end-to-end completion. You will drive research, proof of concepts, and design considerations, getting buy-in from stakeholders for implementation. Additionally, you will review code, debug issues, incidents, and provide solutions through hands-on development. Mentoring the team on technical and functional aspects, resolving their queries, and communicating progress to stakeholders are also key responsibilities. Furthermore, you...

As a technology company powering the global travel industry, Sabre creates innovative solutions using next-generation technology to address complex challenges and opportunities in travel. Your role will involve managing or performing tasks related to the organization's information technology resources, telecommunication systems, and software/database products. You will be responsible for developing IT strategies, policies, and plans, maintaining technology resources, training users, programming software for external customers, and managing internet products and operations. **Key Responsibilities:** - Manage analysis, design, implementation, operation, deployment, and support of IT resources ...

As a Safety Manager, your role involves developing and implementing safety plans tailored to interior projects. This includes creating detailed safety protocols, outlining task procedures, and ensuring compliance among all personnel. Your key responsibilities include: - Conducting risk assessments to identify potential hazards in design and construction plans. You will assess the likelihood and severity of risks, and develop strategies to mitigate potential harm. - Ensuring compliance with relevant safety regulations such as OSHA standards, building codes, and fire safety regulations. You will stay updated on any changes in these regulations. - Providing safety training sessions for project ...

Role Overview: You will be accountable for providing customers with guidance and support throughout the full life cycle of implementation to ensure successful and effective use of Oracle's products and related implementation services. Your main focus will be to maximize customers" use of Support Services, drive satisfaction, referenceability, and protect/enhance revenue streams. As a trusted advisor, you will align with stakeholders of assigned customers, build long-term relationships, and understand the customers" industry, technical, and infrastructure environment to translate into Oracle solutions. Your collaborative work with Sales, Customer Service Manager, and customers will involve de...

Int Technical Voice Process Any grad with min 1 yr exp in Service Desk/Tech Support CTC-Upto 5.5 LPA + Variables WFO-5 days working Night Shifts Location- Bangalore/Pune/Hyderabad Immediate Joiner Contact- Riyanshi -95210 17693 Jyoti -99828 33693

Roles and Responsibility Manage and oversee daily operations of the airline cargo department. Develop and implement strategies to improve operational efficiency and reduce costs. Coordinate with various stakeholders, including airlines, freight forwarders, and customers. Analyze data and metrics to identify areas for improvement and optimize processes. Supervise and guide a team of professionals to achieve operational excellence. Ensure compliance with regulatory requirements and industry standards. Job Requirements Proven experience in managing large-scale operations and teams. Strong knowledge of IT systems and software applications. Excellent communication and interpersonal skills. Abilit...

Roles and Responsibility Provide exceptional customer service to passengers, addressing their queries and concerns professionally. Coordinate with airlines, airports, and other stakeholders to ensure smooth operations. Develop and implement effective strategies to enhance passenger satisfaction and loyalty. Collaborate with cross-functional teams to resolve complex issues and improve processes. Analyze feedback and metrics to identify areas for improvement and optimize services. Maintain accurate records and reports of passenger interactions and transactions. Job Requirements Strong communication and interpersonal skills are essential for interacting with diverse groups. Experience in the IT...

Roles and Responsibility Provide exceptional customer service to passengers, addressing their queries and concerns. Coordinate with airlines, airports, and other stakeholders to ensure smooth operations. Develop and implement effective strategies to enhance passenger satisfaction. Collaborate with teams to resolve complex issues and improve processes. Analyze feedback and suggest improvements to services. Maintain accurate records and reports of passenger interactions and transactions. Job Requirements Strong communication and interpersonal skills are essential. Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously. Knowledge of airline industry reg...

Roles and Responsibility Manage and maintain accurate and up-to-date clinical data records. Develop and implement data management plans to ensure compliance with regulatory requirements. Collaborate with cross-functional teams to identify and resolve data discrepancies. Ensure data quality and integrity through regular audits and validation processes. Provide training and support to staff on data management best practices. Participate in developing and implementing process improvements to enhance data management efficiency. Job Requirements Strong knowledge of clinical data management principles and regulations. Experience working in the IT Service & Consulting industry is preferred. Excelle...

Roles and Responsibility Analyze and interpret complex data sets to identify trends and patterns in travel revenue. Develop and implement effective strategies to optimize travel revenue growth. Collaborate with cross-functional teams to ensure seamless execution of travel plans. Conduct thorough analysis of travel bookings and reservations to detect potential issues. Provide expert guidance on travel-related matters, including itinerary changes and cancellations. Identify and mitigate risks associated with travel revenue fluctuations. Job Requirements Strong understanding of travel industry dynamics and trends. Excellent analytical and problem-solving skills with attention to detail. Ability...

Roles and Responsibility Collaborate with cross-functional teams to design and implement clinical research studies. Provide medical expertise and guidance on study protocols, case report forms, and informed consent documents. Develop and maintain relationships with investigators, site staff, and other stakeholders. Conduct site visits and monitor studies to ensure compliance with regulatory requirements. Prepare and review study-related documents, including protocols, investigator's brochures, and subject consent forms. Participate in project team meetings and provide input on study progress and risks. Job Requirements Minimum 3 years of experience in clinical research or a related field. St...

Roles and Responsibility Manage and coordinate ship forwarding operations for timely delivery. Develop and implement effective shipping strategies to meet customer needs. Collaborate with cross-functional teams to resolve issues and improve processes. Analyze data and metrics to optimize shipping routes and reduce costs. Ensure compliance with regulatory requirements and industry standards. Provide exceptional customer service and support to clients. Job Requirements Strong knowledge of IT Service & Consulting principles and practices. Experience in ship forwarding or related fields, with a focus on delivery management. Excellent communication and interpersonal skills, with the ability to wo...

Roles and Responsibility Manage and coordinate fare filing distribution activities to ensure timely and accurate delivery. Develop and implement effective strategies to improve fare filing distribution processes. Collaborate with cross-functional teams to resolve issues and enhance efficiency. Analyze data and metrics to identify areas for improvement and optimize processes. Provide excellent customer service and support to internal stakeholders. Ensure compliance with company policies and procedures. Job Requirements Strong understanding of fare filing distribution principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and mee...