19908 Incident Management Jobs - Page 16

Job Description POSITION: Manager - Software Engineering, reporting to Director, Software Engineering in Product and Engineering department, will be responsible for leading software engineering team to design, develop, maintain, and optimize software platforms & products. He/She will assist to Director, Software Engineering and Product Manager in developing short- and long-term strategies & roadmap for the technology development to manage/develop scalable software products. RESPONSIBILITES: People & Leadership Build, coach, and retain a high-performing team (hiring, onboarding, growth plans, performance reviews). Supervise a staff of software developers & Engg., Web developer, Data Engg., Te...

JOB DESCRIPTION - Coordinates, designs, builds, integrates, develops, tests, and deploys infrastructure and/or application technology solutions. - Delivers IT services for the physical network, server applications, and software, through a broad range of responsibilities associated with event management, incident management, request fulfillment, access management, problem management, IT operations controls, and technical management. - Responsible for gathering and analyzing data in support for business cases, projects, and system requirements. - Collaborate in planning, design, development of new applications and enhancements to existing applications. - Prepares and delivers reports, recommen...

Support Manager Role Overview: The Support Manager will oversee the maintenance and support of all live/production assets within the GCC ecosystem. This role acts as the primary liaison between functional and technical teams, ensuring timely resolution of issues across Power BI and data engineering layers. Key Responsibilities: Production Oversight: Manage the maintenance and support of all live/production reporting and data assets. Incident Management: Oversee timely issue resolution and maintain continuous monitoring of incidents to ensure system health. SLA & Escalation: Track Service Level Agreements (SLAs), manage technical escalations, and ensure clear communication until issues are re...

Job Title: IT Operations Manager Location: Kochi, India (Onsite) Permanent - Full Time About Us: Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the worlds largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. Cyncly brings over 30 years of experience to deliver mor...

Department Overview Company Overview On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions innovations, products, and services play essential roles in people s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in the moments that matter. Department Description Our IT organization has a critical role in driving extraordinary business results. Through a st...

Business Analysis Senior Analyst - HIH - Evernorth Job Overview: This position will: Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreements Work on incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling Excellent analytical and communication skills Work independently and as part of a team with colleagues at all levels Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution Must be self-directed and a...

So, what s the role all about NICE is looking for a Site Reliability Engineer. Candidates will work supporting large complex enterprise software clients including applications, servers, SQL, network and must have excellent problem-solving skills. As we expand our customer deployments, we are currently seeking an experienced SRE to deliver insights from massive scale data in real time. Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction. How will you make an impact Run the production environment by...

Key Responsibilities Lead and manage the Quick Response Team to monitor and respond to any transport-related issues in real-time in coordination with TCC. Ensure 24/7 readiness of the QRT for rapid deployment during emergencies, delays, or route deviations. Coordinate with TCC & Monitor all employee transport activities through GPS tracking systems and transport management software as used in the system. Ensure employee safety during transit, particularly during night shifts and in high-risk zones. Respond promptly to safety concerns, incidents, or breakdowns and escalate as necessary in coordination with TCC. Maintain clear and timely communication with TCC regarding delays, route changes, ...

Department Overview Company Overview On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions innovations, products, and services play essential roles in people s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in the moments that matter. Department Description Our IT organization has a critical role in driving extraordinary business results. Through a st...

TransUnions Job Applicant Privacy Notice What Well Bring: A lead role within our product operations team support the CallerID, ENUM, and TrustID family of services. What Youll Bring: What Well Bring: A welcoming product-concentric operations team with a focus on DevOps skills. A carrier-grade production environment under 5 9 s SLA, with consistent pursuit of best practices that match the modern usage of DevOps technologies. An environment where every day the work you do will have an impact on millions of people. A PI planning process with regular recurring team Scrum calls. A collaborative and flexible team culture with a mixture of work that covers project work, customer support, on-call in...

Business Title - Quality and Food Safety Manager III - India Location - Kandla Key Requirements - Education Qualifications - B.Tech/M.Tech ( Chemical/Food) Experience - 15-16 Years Industry: Any reputed FMCG or Vegetable Oil & fats Industry Technical Skills/Competencies - Lead, develop and improve the Quality & Food Safety Management Systems in India in line with Global and Regional QFS Strategy to support the business grow. Ensure that all products produced in Bunge India plants and 2P/3P operations and placed on the market comply with Food Safety & Regulatory requirements and meet customers expectations. Drive implementation of Global, Regional and QFS strategies & systems to meet Quality,...

Job Title: Technical Service Desk Analyst Location : Chennai Preferred [BLR Optional] Shift : Rotational Shifts in a 24/7 Support Environment (Flexibility Required) Job Summary: We are seeking a highly motivated and detail-oriented Technical Service Desk Analyst to join our global support team. The ideal candidate will serve as the first point of contact for technical issues, delivering high-quality support to users by following standard operating procedures and ensuring timely resolution or escalation of incidents. Key Responsibilities: Respond to technical support requests via phone, email, or ticketing system in accordance with defined procedures and SLAs Research and diagnose incidents u...

Job Description Job Summary The Manager, IT is responsible for leading and managing a team of Infrastructure Engineers, with a focus on ensuring the reliability, performance, and scalability of the companys services and infrastructure. This role involves a combination of technical expertise, leadership, and collaboration to meet the organizations reliability and availability goals. Essential Duties Responsibilities Lead, mentor, and develop a team of Infrastructure Engineers, providing guidance and support in their daily work. Set clear performance goals and expectations for the team and conduct regular performance reviews. Lead the design and implementation of AWS cloud infrastructure solut...

Job Title ServiceNow Lead / Technical Architect Freelancer Experience 7–12 years (ServiceNow) Location Remote (India) Job Summary We are looking for a ServiceNow Lead / Technical Architect (Freelancer) who can attend client meetings as a technical architect and also work hands-on on ServiceNow projects as and when they come. Key Responsibilities Attend client meetings and lead technical/architecture discussions Understand requirements and provide ServiceNow solution design Work hands-on on implementations, enhancements, and AMS Configure and customize ServiceNow (ITSM, HRSD) Develop/review Business Rules, Script Includes, Client Scripts, Flows Handle production issues, enhancements, and BAU ...

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL inci...

Problem Manager Position Summary As the Problem Manager, you will oversee all aspects of the Problem Management process, from analysis of problems, coordination with service owners to improve operations, managing and resolving recurring issues to prevent them from affecting IT services and business operations. The Problem Manager will be responsible for working closely with IT teams to ensure changes are properly documented, planned, and implemented. This role requires Problem Management knowledge, creating project plans, developing processes, coordinating, and driving execution, and communicating to senior leaders on status, risks, and process/communication changes. Cross-team coordination,...

Job Title- Technology Programme Manager - IT Service Management Location- India Reports to- Programme Delivery Director Role Description- We are seeking an experienced Programme Manager to lead FNZs IT Service Management (including ServiceNow platform) transformation. You will be responsible for driving the implementation, and adoption of ServiceNow capabilities across the organisation, covering IT Service Management and related workflows. This is a strategic programme leadership role requiring proven experience delivering platform-enabled change at scale. You will work across diverse business and technology teams, shaping the roadmap, coordinating delivery, and ensuring that ServiceNow is u...

Position Description: Experience: Minimum 7 years in GIS systems Location/Hours: willing to work Canadian hours on rotation Key Responsibilities: Strong expertise in GIS systems within the Utilities industry Manage incidents, defects, and service requests Oversee changes and enhancements in GIS applications Ensure timely resolution and quality delivery of GIS-related tasks Requirements :Minimum 7 years of hands-on GIS experience Experience in incident and defect management Comfortable working in Canadian hours on a rotational basis. Skills: Geographic Information System SQL Incident Management.

Minimum 2-5 years L3 level experience of handling fort iGATE Firewall, CISCO Routers, L2 L3 Cisco switches Actively involved in Incident management and doing RCA. Minimum CCNA certification is mandatory. Hands-on on configuring different routing protocols, BGP configuration, and stringent access policies on CISCO routers, Palo Alto Firewall Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice. No regular travel is required. But sometimes need to travel for projects or reporting Operational Management Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing rout...

Quick response to incoming tickets on ticketing portal Hands on experience with Windows 10/11 0S Install, configure and upgrade OS and other business applications on end users' systems (Desktops/laptops) Hands on experience and troubleshooting the issues related to MS Office application like outlook, excel, word etc. Assist with onboarding and offboarding of the associates (internal users) Keep inventory of all the assets like Desktop, Laptop, Printers, Software licenses etc. Working on compliance reports like Antivirus reports, WSUS reports etc. Basic knowledge of Active Directory, Networking and Servers Responsible for queries related to the Printers and basic troubleshooting Act as frontl...

Meet the Team Splunk, a Cisco company, is committed to building a safer and more resilient digital world. Leading enterprises worldwide rely on our unified security and observability platform to keep their digital systems secure and reliable. While our technology is exceptional, it is our people who make Splunk and Cisco an outstanding career destination and a recognized best place to work. We value your authentic selfyour unique "million data points." Bring your experience, problem-solving skills, passion, and joy to help us innovate and protect. Your Impact As a Senior Incident Commander on the Splunk Rapid Response Team, you will own the end-to-end response to customer-impacting incidents...

We are looking for a Production Support Engineer to manage and support business-critical applications in a live production environment. The candidate will be responsible for incident management, issue analysis, application monitoring,

Looking to onboard a skilled ServiceNow Architect with 5-10 years of experience to join our team in Bengaluru. The ideal candidate will have expertise in designing and implementing ITSM solutions using ServiceNow. Roles and Responsibility Design and implement ITSM solutions using ServiceNow for clients across various industries. Collaborate with cross-functional teams to identify business requirements and develop technical solutions. Develop and maintain technical documentation for implemented solutions. Provide training and support to end-users on the use of implemented solutions. Troubleshoot and resolve technical issues related to implemented solutions. Ensure compliance with industry sta...

We are looking for a highly skilled and experienced professional to join our team as a Data Center & Telecom expert. The ideal candidate will have a strong background in data center operations and telecom services. Roles and Responsibility Manage and oversee the daily operations of data centers and telecom systems. Ensure high availability and reliability of data center infrastructure and telecom services. Troubleshoot and resolve technical issues related to data center and telecom systems. Collaborate with cross-functional teams to implement new technologies and solutions. Develop and implement disaster recovery plans for data center and telecom systems. Monitor and optimize energy consumpt...

Looking for a skilled ServiceNow FSM professional to join our team at KG Invicta Services (KGiS). The ideal candidate will have experience in the Recruitment / Staffing industry and possess skills in ServiceNow FSM. Roles and Responsibility Manage and implement ServiceNow FSM solutions to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for ServiceNow FSM implementations. Provide training and support to end-users on ServiceNow FSM tools and features. Troubleshoot and resolve issues related to ServiceNow FSM. Analyze and improve processes to increase efficiency and reduce costs. Jo...