So, what s the role all about? Serve as a top-performing engineer, excelling in the design, development, and testing of high-quality software. Ensure all projects meet specified functional and non-functional requirements within given time and resource constraints. How will you make an impact? Collaborate in Design Process: Work with senior software engineers, architects, and managers to design software products and services. Contribute to implementation planning and estimation. Experience - 5 to 7 yrs Communicate Software Designs: Convey software designs to other engineering staff through code, textual, and pictorial documentation. Interface with various groups within and outside R&D as needed. End-to-End Implementation and Support: Lead by example to ensure comprehensive quality coverage and high responsiveness to issues throughout the software lifecycle. Maintain Design and Quality Standards: Ensure design and quality standards are met through regular code reviews and testing. Mentor and coach peers and junior engineers, promoting best practices and software craftsmanship. Contribute Quality Code: Personally contribute significant volumes of high-quality code, ensuring regular releases and deployments alongside colleagues. Lead Scrum Team: Lead a scrum team of developers and QA engineers to meet roadmap commitments effectively. Have you got what it takes? Java Development: Experience in Java programming, including data structures, threading, OOP, design patterns, functional programming, and memory optimization. Spring Framework: Proficient in using Spring and Spring Boot for web applications or web services. Experience with Spring Security/Batch and security technologies like SAML, OAuth, and JWT is a plus. Messaging and API: Familiarity with JMS/Kafka and API Gateway/reverse proxy technologies. RESTful APIs and Microservices: Hands-on experience with RESTful API development and microservice architecture. JavaScript Development: Proficiency in JavaScript programming. Frontend Frameworks: Experience with ReactJS (or similar frameworks) for complex pages, authentication/authorization, and state management. Web Technologies: Proficiency in HTML5, CSS3, and Responsive Web Design, including grids, layouts, and offline storage. Database Management: Experienced with MySQL/Postgres and MongoDB, including schema definition, query performance tuning, and ORM. SaaS Solutions: Experience in developing scalable multi-tenant SaaS-based solutions. Cloud Technologies: Familiarity with public cloud infrastructure and technologies such as AWS, Google Cloud Engine, or Azure. CI/CD Practices: Experience with Continuous Integration and Delivery using Jenkins, Docker, Kubernetes, and Artifactory. Agile Methodology: Experience working in an Agile development environment and using work item management tools like JIRA. You will have an advantage if you also have : Analytical Skills: Strong analytical and problem-solving abilities. Communication and Collaboration: Excellent communication and collaboration skills. What s in it for you? Enjoy NICE-FLEX! Requisition ID: 7223 Reporting into: Tech Manager Role Type: Individual Contributor About NICE

So, what s the role all about Seeking a skilled and experienced Professional Services Engineer, youll be the go-to expert for implementing and optimizing our software solutions ensuring that the software meets the clients needs and integrates seamlessly with their existing systems. How will you make an impact Implementing various customized java-based solutions on top of NICE Workforce Management (WFM product on windows and/or Linux environment. Lead product consulting call with customer team - understand their requirement/use case and provide product expertise. Implementation and provide necessary support to customers and 3rd party integrators. Work directly with NICE internal customer teams to assist with any technical questions during the implementation. Create technical documents as per NICE standards and processes. Troubleshoot and resolve implementation defects and issues during project execution. Maintain regular communication and updates to customers and NICE management throughout the project. Implementation of software solutions on Windows and Linux environments Application software implementation, support, and troubleshooting Programing software design, implementation, testing and troubleshooting Servers. Have you got what it takes 4-6 years of systems engineering/technical implementation delivery experience. Engineering degree in a Computer/IT/Software or related Field. Excellent communication and problem-solving skills Proven ability to work in a dynamic team environment across geographically distributed. Proven ability to learn new products/solutions. Implementing and integrating large scale deployments of client-server solutions in the enterprise industry. Proven ability to delight customers. Ability to learn and adapt to new technologies independently and quickly. You will have an advantage if you also have: Presentation Skills RHEL Linux Windows Sever Familiarity with SOAP and REST API as well as hands on using tolls like SoapUI and Postman SQL Objects, basic query, and update knowledge Development experience is a significant advantage. Familiarity with contact center field especially Workforce Management (Preferred but not Mandatory) Linux Certified What s in it for you Enjoy NICE-FLEX! Requisition ID: 7325 Reporting into: Tech Manager Role Type: Individual Contributor About NICE

We are seeking a dynamic and experienced Director of First Line Support (FLS) to lead our 24x7 FLS support operation. This role is critical as the first point of contact for our global customer base, ensuring exceptional service delivery and operational excellence. The ideal candidate will be a strategic leader with a passion for customer success, talent development, and continuous improvement. What you will be doing? Leadership & Strategy Lead and manage a 24x7 First Line Support team providing global coverage. Define and execute the FLS strategy aligned with overall support and business goals. Serve as the escalation point for critical customer issues and ensure timely resolution. Talent Acquisition & Development Recruit, onboard, and retain top-tier support talent. Design and implement training programs focused on technical skills, product knowledge, and support processes. Foster a culture of learning and career progression, positioning FLS as a feeder team for other support functions. Operational Excellence Ensure consistent, high-quality customer interactions across all channels (email, chat, phone, ticketing). Monitor and report on key performance indicators (KPIs) such as response time, resolution time, CSAT, and SLA adherence. Drive process improvements and automation to enhance efficiency and scalability. Collaboration & Communication Work closely with Product, Engineering, and Tier 2/3 Support teams to ensure seamless issue escalation and resolution. Provide regular updates to senior leadership on team performance, challenges, and opportunities. Represent the voice of the customer in internal discussions and initiatives. Have you got what it takes? 10+ years of experience in technical support or customer service, with at least 5 years in a leadership role. Proven experience managing global, 24x7 support operations. Strong background in hiring, training, and developing high-performing teams. Excellent communication, interpersonal, and stakeholder management skills. Familiarity with support tools (e.g., Zendesk, ServiceNow, Salesforce) and ITIL best practices. Bachelors degree in Computer Science, Information Technology, or a related field (Master s preferred). Preferred Attributes: Experience in a SaaS or technology-driven environment. Ability to thrive in a fast-paced, high-growth, and customer-centric organization. Passion for mentoring and growing future leaders

So, what s the role all about NICE provides state-of-the-art enterprise level AI and analytics for all forms of business communications between speech and digital. We are a world class research team developing new algorithms and approaches to help companies with solving critical issues such as identifying their best performing agents, preventing fraud, categorizing customer issues, and determining overall customer satisfaction. If you have interacted with a major contact center in the last decade, it is very likely we have processed your call. The research group partners with all areas of NICE s business to scale out the delivery of new technology and AI models to customers around the world that are tailored to their company, industry, and language needs. How will you make an impact Conduct cutting-edge research and develop advanced NLP algorithms and models. Build and fine-tune deep learning and machine learning models, with a focus on large language models. Work closely with internal stakeholders to define model requirements and ensure alignment with business objectives. Develop AI predictive models and perform data and model accuracy analyses. Produce and present findings, technical concepts, and model recommendations to both technical and non-technical stakeholders. Develop and maintain scripts/tools to automate both new model production and updates to existing model packages. Stay abreast of the latest advancements in data science research and contribute to the development of our knowledge base. Collaborate with developers to design automation and tool improvements for model building. Maintain documentation of processes and projects across all supported languages and environments. Have you got what it takes Masters degree in the field of Computer Science, Technology, Engineering, Math, or equivalent practical experience Minimum of 4-7 years of data science work experience, including implementing machine learning and NLP models using real-life data. Strong research skills, with a proven track record of developing and implementing advanced machine learning algorithms. Advanced knowledge of supervised and unsupervised machine learning algorithms. Excellent proficiency in Python programming. Experience with deep learning models and libraries such as PyTorch, TensorFlow, Hands-on experience with transformer models and Gen AI frameworks (HuggingFace, AWS Bedrock, Azure Foundry ). Strong verbal and written communication skills, including effective presentation abilities. Ability to work independently and as part of a team, demonstrating analytical thinking and problem-solving skills. You will have an advantage if you also have: Experience deploying models in production environments, ensuring scalability and performance using AWS/GCP/Azure Familiarity with relational databases and query languages (e. g. , MSSQL) and basic SQL knowledge. Experience with Retrieval-Augmented Generation (RAG) pipelines Understanding of multimodal models (text, audio, vision). Experience in Customer Experience domains. Experience working on international, globe-spanning teams. Past participation in a formal research setting. Experience as part of a software organization What s in it for you Enjoy NICE-FLEX! Requisition ID : 7294 Reporting into : Tech Manager Role Type : Individual Contributor About NICE

So, what s the role all about We are looking for a Software Engineer to join our growing team of highly skilled engineers working on a variety of applications and services to support our omni-channel, proactive communication platform. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with UK and US based teams will be a key part of the job, so excellent communication skills are critical. How will you make an impact Write, test and maintain code which adheres to internal guidelines and industry best practices. Ensure applications are built to modern security standards. Write reusable code and libraries. Write automated tests to ensure code has the appropriate level of test coverage. Take part in code reviews (as reviewer and reviewee). Participate and contribute in team Scrum ceremonies. Create and maintain the required documentation. Responsible for defined tasks of low to medium complexity Have you got what it takes At least 3 years of software engineering experience. Strong C# experience including OOP and application of modern design patterns (2+ years). Strong in NetCore , Microservices, - EF/ Ado. Net Experience designing and building web-based products using the . NET Core framework. Experience with frontend technology - Angular framework. Strong relational database experience with proficiency in writing and troubleshooting SQL (preferably MySQL). Proficient in writing testable and reusable code and developing scalable applications. Proficient working with Git, Azure DevOps, CI/CD and other development process tooling. Excellent communication skills. Strong analytical and problem-solving skills. What s in it for you Enjoy NICE-FLEX! Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor About NICE

So, what s the role all about The Tech Manager of Engineering plans and directs all aspects of engineering activities and projects within the organization and manages a team of engineers. Ensures all engineering projects, initiatives, and processes are in conformance with organizations established policies and objectives. The ideal candidate should have strong technical skills and be able to provide expert technical guidance for engineering initiatives. He should also be good with project management skills and. Guides the team to follow the best software development and testing processes and tools to ensure best quality of products. How will you make an impact Work closely with product manager, technical architect, QA engineers, Technical writers, and software engineers to define/develop features - big and small for our products. Actively guide and mentor the team to develop product features. Assist in the development of short, medium, and long-term plans to achieve strategic objectives Drive and impact all current processes related to software development and improvements across the org as necessary. Manage all people aspects of the team, such as hiring, reviews, mentoring, and promotions, etc. Prioritize, assign and manage department activities and projects in accordance with the RD departments goals and objectives. Develop performance-oriented culture Promote innovation Ensure best software quality of products Key Responsibilities: Lead and manage data science teams, providing guidance, direction, and mentorship. Drive research initiatives, foster innovation, and find cutting-edge solutions to complex problems. Collaborate with cross-functional stakeholders to facilitate communication and synergy between teams. Create thought leadership in the field and be the AI leader of the team. Enhance research agility and progression. Work closely with product managers, DS Research teams, Engineering teams, and data scientists to build futuristic ML models. Actively guide and mentor team of Data Scientists. Manage all people aspects of the team, such as hiring, reviews, mentoring, and promotions, etc. Prioritize, assign and manage department activities and projects in accordance with the RD departments goals and objectives. Develop performance-oriented culture Have you got what it takes 13+ years of experience in Software Engineering At least 2 years experience in managing teams of software developers and testers. Experience delivering data analytics projects/platform and architecture guidelines particularly using public cloud Ability to design data lake, data pipelines and analytics platform Has extensive experience with large projects (large number of stakeholders, multi locations/global footprint, complex SaaS products) Development experience with developing software around BigData and Machine Learning. Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. Deep experience with Agile/SCRUM/SAFe software development methodologies. Experience developing Cloud based software products that can perform, scale, and integrate into a broad Cloud ecosystem. Experience with CI CD practices using standard tools such as Jenkins, Docker, VMs and Artifactory Effective People Management skills - Holds team members accountable and inspires, motivates, develops, and engages team to create strong morale and spirit; shares wins and successes; fosters open dialogue, and creates a feeling of belonging in the team Preferred - Experience to work on Cloud hosted SaaS platform Experience to create data pipelines in AWS ecosystem Experience in Machine Learning Experience in visualization What s in it for you Enjoy NICE-FLEX! Reporting into: Director, Engineering, Actimize Role Type: People Manager Req ID: 7344 About NICE

So, what s the role all about Cloud Information Security Engineers maintain the security of operating systems, storage, public cloud environments and hardware. They maintain and monitor the security of NICE CXone s lab and production environments. Other responsibilities include identifying security requirements, owning projects related to audits and maintaining a secure systems environment. The Senior Cloud Information Security Engineer needs good communication skills and must be able to work collaboratively with other technical colleagues. They share their expertise and provide individual training and support. How will you make an impact Maintain, monitor, and support the security of a large, global infrastructure environment Performing Risk Assessment and Mitigation Following defined procedures to monitor systems security and resolving issues Security policy development and enforcement Participate in internal and external audits providing required evidence Identifying and Implementing remediation required by audits/assessments Maintain the security of lab and production storage Maintain the security and compliance of enterprise grade systems related hardware Cross-train and share knowledge with team Maintain documentation of security and remediation related processes Communicates events to stakeholders, teams, and leadership Works daily with EDR, NGAV and SIEM products Work with Change Management Have you got what it takes Must have good attention to detail, and the ability to make good, timely decisions Be a Team-player, have a positive attitude and able to work with a distributed team in multiple time zones Experience successfully working in fast paced, production environments Experience working within a team of IT professionals; taking and following direction and completing tasks and assignments in a timely manner with a positive attitude Be a self-starter who is proactive, motivated and can work independently Experience Leading Projects and Delivering Solutions Through Completion Knowledge of common security and compliance certifications and frameworks, such as ISO 27001, SOC 2 type 2, PCI DSS, FedRAMP, IRAP, GDPR etc. 2+ years working with EDR and/or SIEM products 2+ years working with Threat Detection and Incident Response 4+ years in Windows Server Administration 4+ years managing infrastructure security vulnerabilities 4+ years working in a PCI/FedRAMP/IRAP compliant environment 4+ years communicating in English in a technical field Experience working with change management processes Experience working in hybrid Cloud and On-Premise environments Experience working with and responding to security questionnaires Experience working with PowerShell and other scripting languages What s in it for you Enjoy NICE-FLEX! Requisition ID: 5962 Reporting into: Tech Manager Role Type: Individual Contributor About NICE

What s the role all about As a BI Developer, you ll be a key contributor to developing Reports in a multi-region, multi-tenant SaaS product. You ll collaborate with the core R&D team to build high-performance Reports to serve the use cases of several applications in the suite. How will you make an impact Take ownership of the software development lifecycle, including design, development, unit testing, and deployment, working closely with QA teams. Ensure that architectural concepts are consistently implemented across the product. Act as a product expert within R&D, understanding the product s requirements and its market positioning. Work closely with cross-functional teams (Product Managers, Sales, Customer Support, and Services) to ensure successful product delivery. Design and build Reports for given requirements. Create design documents, test cases for the reports Develop SQL to address the adhoc report requirements, conduct analyses Create visualizations and reports as per the requirements Execute unit testing, functional & performance testing and document the results Conduct peer reviews and ensure quality is met at all stages Have you got what it takes Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 2-4 years of BI report development experience Expertise in SQL & any cloud-based databases. Would be able to work with any DB to write SQL for any business needs. Experience in any BI tools like Tableau, Power BI, MicroStrategy etc. . Experience working in enterprise Data warehouse/ Data Lake system Strong knowledge of Analytical Data base and schemas Development experience building solutions that leverage SQL and NoSQL databases. Experience/Knowledge of Snowflake an advantage. In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework Experience working in functional testing, Performance testing etc. . Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc Experience working in Continuous Integration and Delivery practices using industry standard tools such as Jenkins Experience working in an Agile methodology development environment and using work item management tools like JIRA What s in it for you Enjoy NICE-FLEX! Reporting into: Tech Manager Role Type: Individual Contributor About NICE

So, what s the role all about We are looking for a highly driven and technically skilled Software Engineer to lead the integration of various Content Management Systems with AWS Knowledge Hub, enabling advanced Retrieval-Augmented Generation (RAG) search across heterogeneous customer data without requiring data duplication. This role will also be responsible for expanding the scope of Knowledge Hub to support non-traditional knowledge items and enhance customer self-service capabilities. You will work at the intersection of AI, search infrastructure, and developer experience to make enterprise knowledge instantly accessible, actionable, and AI-ready. How will you make an impact Integrate CMS with AWS Knowledge Hub to allow seamless RAG-based search across diverse data types eliminating the need to copy data into Knowledge Hub instances. Extend Knowledge Hub capabilities to ingest and index non-knowledge assets, including structured data, documents, tickets, logs, and other enterprise sources. Build secure, scalable connectors to read directly from customer-maintained indices and data repositories. Enable self-service capabilities for customers to manage content sources using App Flow, Tray. ai, configure ingestion rules, and set up search parameters independently. Collaborate with the NLP/AI team to optimize relevance and performance for RAG search pipelines. Work closely with product and UX teams to design intuitive, powerful experiences around self-service data onboarding and search configuration. Implement data governance, access control, and observability features to ensure enterprise readiness. Have you got what it takes Proven experience with search infrastructure, RAG pipelines, and LLM-based applications. 2+ Years hands-on experience with AWS Knowledge Hub, AppFlow, Tray. ai, or equivalent cloud-based indexing/search platforms. Strong backend development skills (Python, Typescript/NodeJS, . NET/Java) and familiarity with building and consuming REST APIs. Infrastructure as a code (IAAS) service like AWS Cloud formation, CDK knowledge Deep understanding of data ingestion pipelines, index management, and search query optimization. Experience working with unstructured and semi-structured data in real-world enterprise settings. Ability to design for scale, security, and multi-tenant environment. What s in it for you Enjoy NICE-FLEX! Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor About NICE

So, what s the role all about We are looking for a highly driven and technically skilled Software Engineer to lead the integration of various Content Management Systems with AWS Knowledge Hub, enabling advanced Retrieval-Augmented Generation (RAG) search across heterogeneous customer data without requiring data duplication. This role will also be responsible for expanding the scope of Knowledge Hub to support non-traditional knowledge items and enhance customer self-service capabilities. You will work at the intersection of AI, search infrastructure, and developer experience to make enterprise knowledge instantly accessible, actionable, and AI-ready. How will you make an impact Integrate CMS with AWS Knowledge Hub to allow seamless RAG-based search across diverse data types eliminating the need to copy data into Knowledge Hub instances. Extend Knowledge Hub capabilities to ingest and index non-knowledge assets, including structured data, documents, tickets, logs, and other enterprise sources. Build secure, scalable connectors to read directly from customer-maintained indices and data repositories. Enable self-service capabilities for customers to manage content sources using App Flow, Tray. ai, configure ingestion rules, and set up search parameters independently. Collaborate with the NLP/AI team to optimize relevance and performance for RAG search pipelines. Work closely with product and UX teams to design intuitive, powerful experiences around self-service data onboarding and search configuration. Implement data governance, access control, and observability features to ensure enterprise readiness. Have you got what it takes Proven experience with search infrastructure, RAG pipelines, and LLM-based applications. 8+ Years hands-on experience with AWS Knowledge Hub, AppFlow, Tray. ai, or equivalent cloud-based indexing/search platforms. Strong backend development skills (Python, Typescript/NodeJS, . NET/Java) and familiarity with building and consuming REST APIs. Infrastructure as a code (IAAS) service like AWS Cloud formation, CDK knowledge Deep understanding of data ingestion pipelines, index management, and search query optimization. Experience working with unstructured and semi-structured data in real-world enterprise settings. Ability to design for scale, security, and multi-tenant environment. What s in it for you Enjoy NICE-FLEX! Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor About NICE

So, what s the role all about We are looking for a highly driven and technically skilled Software Engineer to lead the integration of various Content Management Systems with AWS Knowledge Hub, enabling advanced Retrieval-Augmented Generation (RAG) search across heterogeneous customer data without requiring data duplication. This role will also be responsible for expanding the scope of Knowledge Hub to support non-traditional knowledge items and enhance customer self-service capabilities. You will work at the intersection of AI, search infrastructure, and developer experience to make enterprise knowledge instantly accessible, actionable, and AI-ready. How will you make an impact Integrate CMS with AWS Knowledge Hub to allow seamless RAG-based search across diverse data types eliminating the need to copy data into Knowledge Hub instances. Extend Knowledge Hub capabilities to ingest and index non-knowledge assets, including structured data, documents, tickets, logs, and other enterprise sources. Build secure, scalable connectors to read directly from customer-maintained indices and data repositories. Enable self-service capabilities for customers to manage content sources using App Flow, Tray. ai, configure ingestion rules, and set up search parameters independently. Collaborate with the NLP/AI team to optimize relevance and performance for RAG search pipelines. Work closely with product and UX teams to design intuitive, powerful experiences around self-service data onboarding and search configuration. Implement data governance, access control, and observability features to ensure enterprise readiness. Have you got what it takes Proven experience with search infrastructure, RAG pipelines, and LLM-based applications. 5+ Years hands-on experience with AWS Knowledge Hub, AppFlow, Tray. ai, or equivalent cloud-based indexing/search platforms. Strong backend development skills (Python, Typescript/NodeJS, . NET/Java) and familiarity with building and consuming REST APIs. Infrastructure as a code (IAAS) service like AWS Cloud formation, CDK knowledge Deep understanding of data ingestion pipelines, index management, and search query optimization. Experience working with unstructured and semi-structured data in real-world enterprise settings. Ability to design for scale, security, and multi-tenant environment. What s in it for you Enjoy NICE-FLEX! Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor About NICE

So, what s the role all about A fast-growing business within NICE is the NICE Public Safety Line of Business, which develops state of the art solutions that integrate and put into context information from many sources to help emergency control rooms and investigation departments reconstruct and understand the who, what, when, where and why of an incident. This business also provides industry leading cloud solutions for the Criminal Justice market for the acquisition, management and analysis of digital evidence for over 3, 000 public safety customers. Due to increasing demand for our solutions the Product Team is expanding its ability to deliver and maintain customer systems. We are looking for an experienced Product Owner to drive the success of our products by collaborating with cross-functional teams to define and execute product strategies. You will play a key role in shaping the product roadmap, ensuring that solutions meet business needs, and delivering high-quality features on tim What you will be doing Product Planning: Lead the creation and execution of the product plan, aligning it with the product roadmap, overall business objectives, and market demands. Backlog Management: Supervise the creation, prioritization, and refinement of product backlogs to ensure alignment with business objectives and customer needs. Stakeholder Engagement: Partner with cross-functional teams including development, UX designer, Architects, sales, and customer support to gather requirements, and communicate product updates effectively. Sprint Planning : Collaborate with the development team during sprint planning, ensuring clarity on priorities and features. Continuous Improvement: Identify opportunities to streamline processes and improve the overall product development lifecycle. . Data-Driven Decision Making: Leverage data, analytics, and customer feedback to make informed product decisions and adjustments. Have you got what it takes Bachelor s degree in computer science, Engineering, or a related field Product Management certification is a plus Over 8 years of professional experience, including 5+ years as a Technical Product Owner, Technical Product Manager, or a similar role Comfortable getting into technical discussions with team of software developers and architects Familiarity with Integrations, backend solutions (e. g. software running as Windows Services) is an advantage Strong understanding of Agile frameworks (Scrum, Kanban) with hands-on experience in Agile product development Provide support to Customer Support, Professional Services, Technical Pre-sales teams and Training where required What s in it for you Enjoy NICE-FLEX! Requisition ID: 7367 Reporting into: Manager Role Type: Individual Contributor About NICE

We are seeking a highly skilled and motivated Engineering Manager to lead our Communication Surveillance team, focused on building scalable compliance solutions for financial markets. You ll drive R&D delivery, technical excellence, quality & manage a high-performing team, and ensure delivery of robust surveillance systems aligned with regulatory requirements How will you make an impact? Lead and mentor a team of software engineers in building scalable surveillance systems. Drive the design, development, and maintenance of applications using .NET Core and C# . Collaborate with cross-functional teams including App OPS, DevOps, Professional Services and product Own project delivery timelines, code quality, and system architecture. Ensure best practices in software engineering, including CI/CD, code reviews, and testing. Have you got what it takes? Key Technical Skills: Strong expertise in .NET Core and C# - architecture, development, and optimization. Familiarity with AWS services and cloud-native development. Good knowledge in RDBMS - MS SQL, Postgresql Technical experience with indexing/search technologies (preferably Elasticsearch). Experience in containerization. Good to Have: Experience in Python based development Good to have technical experience with indexing/search technologies (preferably Elasticsearch). Experience in a financial markets compliance domain. Qualifications: Bachelor s or Master s degree in Computer Science or a related field. 13-15 years of total experience with at least 2-3 years in a leadership or managerial role.

So, what s the role all about As a Senior Software Engineer (Expert Services), you will work as a member of our Expert team to configure and build integrations based on customer requirements. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps. Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager. How will you make an impact As a billable and customer-facing role, this position has significant financial impact on CXone: The Consultant s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account. The timeframe required for the Consultant to deploy a customer has a direct impact on CXones ability to begin recognizing revenue for new customers/existing customers. Ensure deployments are completed timely, accurately and according to customer s contract. The Consultant s ability to satisfy his or her customers has a direct impact on the customer s likelihood of loyalty and increased business. The Consultant s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing CXones exposure to liability. Ensure that adjustments made to customer s account are completed in accordance with the Company s Adjustment Policy. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Have you got what it takes 5-8yrs experience required Proven experience as a Bot Developer or in a similar role involving integration and customization, such as chatbot integration with platforms like Google Dialogflow or IBM Watson. Knowledge on Prompt Engineering Good understanding of modern authentication standards ex - oAuth2, OIDC, SAML Good understanding of browser security like CORS, X-frame-options Good understanding of HTML i. e. iframe, CSS Good understanding of JavaScript / jQuery Ability to read API documentation and implement proof of concepts Strong understanding of user experience and conversational interfaces Good verbal skills for communicating with customers and with peers during design and code reviews Excellent Troubleshooting and Debugging skills on SaaS Applications. Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide Product knowledge and ability to adapt previous integrations to meet customer s requests Flexibility to extent hours to exchange info with US team Bachelor s degree or equivalent experience in a high-level environment What s in it for you Enjoy NICE-FLEX! Requisition ID: 7415 Reporting into: Tech Manager Role Type: Individual Contributor About NICE

So, what s the role all about As a Specialist Salesforce Engineer, you are responsible for leading the creation and maintenance of customized solutions on the Salesforce platform. This involves designing, developing, and enhancing applications to address specific business needs and maximize the potential of Salesforce. Additionally, provide technical guidance to teams, ensuring the quality and effectiveness of the implemented solutions. How will you make an impact Design, develop, and customize solutions within the Salesforce platform to meet business requirements, utilizing Apex, Visualforce, Lightning Components, and other relevant technologies. Collaborate with cross-functional teams, including business analysts, architects, and administrators, to understand requirements and translate them into effective technical solutions. Customize and configure Salesforce to create workflows, automation, custom objects, fields, and page layouts to streamline business processes. Integrate Salesforce with other systems and platforms, ensuring data consistency, smooth workflows, and a unified user experience. Maintain and enhance existing Salesforce applications, troubleshoot issues, and provide timely support to users, ensuring system stability and performance. Drive continuous improvement by staying current with Salesforce updates, industry trends, and emerging technologies to recommend innovative solutions. Maintain quality, ensure responsiveness, and help optimize new and existing systems. Have you got what it takes Preferably Associate or Bachelors degree in Computer Science, Software Engineering, or a related field or equivalent experience. 8-11 years of experience developing applications on the Salesforce platform, demonstrating the ability to lead development projects and solve technical challenges. Salesforce Platform Developer I and Platform Developer II certifications are required. Previous experience providing technical guidance. 8+ years of software development experience Salesforce Platform Developer I and Platform Developer II certifications are required. Previous experience providing technical guidance Proficiency in customizing and configuring Salesforce Lightning components, Aura components, and Lightning Web Components. Strong experience with Apex, Visualforce, SOQL, and JavaScript within the Salesforce ecosystem. Proven expertise in designing and implementing integrations with other systems using APIs, REST, SOAP, etc. Experience with Salesforce declarative features, including Process Builder, Flows, Workflow Rules, and Approval Processes You will have an advantage if you also have: Familiarity with CI/CD practices for Salesforce deployments. Strong problem-solving skills to analyze complex requirements and design effective technical solutions within the Salesforce ecosystem. Effective communication and collaboration skills to interact with cross-functional teams, gather requirements, and convey technical concepts to non-technical stakeholders. What s in it for you Enjoy NICE-FLEX! Requisition ID: 7345 Reporting into: Tech Manager Role Type: Individual Contributor About NICE

So, what s the role all about? We are looking for an experienced QA professional with a strong background in testing distributed systems. The ideal candidate can work independently, has strong experience with test automation, and is self-driven to ensure high-quality software delivery. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with US based teams will be a key part of the job, so excellent communication skills are critical. How will you make an impact? Design, develop, and maintain scalable test automation frameworks using Playwright (TypeScript/JavaScript). Integrate automated tests into CI/CD pipelines (e. g. , Jenkins, GitHub Actions). Contribute to test planning, documentation, and reporting. Collaborate with cross-functional teams to ensure test coverage across UI, API, and integration layers. Analyse test results, identify root causes, and drive continuous improvement in quality processes. Have you got what it takes? 8 years of experience in QA automation, with at least 2 years using Playwright. Proficiency in JavaScript/TypeScript and modern test automation practices. Experience with REST API testing, web UI automation, and cross-browser testing. Familiarity with CI/CD tools and version control systems like Git. Strong understanding of software QA methodologies, tools, and processes. Excellent problem-solving and communication skills. You will have an advantage if you also have: Experience in enterprise SaaS or cloud platforms. Familiarity with Docker, Kubernetes, or cloud services (AWS, Azure). Exposure to performance or security testing tools. What s in it for you? Enjoy NICE-FLEX! Requisition ID :- 7378 Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor About NICE

About the Role: We are seeking a detail-oriented and motivated Associate QA Engineer to join our Quality Assurance team. This role focuses on database testing within financial market compliance applications. You will be responsible for ensuring data accuracy, validating backend processes, and supporting automation efforts using Selenium and Java. Key Responsibilities: Design, develop, and execute manual and automated test cases for database-driven applications. Perform SQL-based validation and data integrity checks across large datasets. Participate in requirement analysis, test planning, and documentation. Collaborate with developers, BAs, and other QA team members in an Agile environment. Assist in maintaining and enhancing existing Selenium-based automation scripts. Identify, document, and track defects; contribute to root cause analysis and resolution. Ensure compliance with industry standards and financial regulations in QA processes. Required Qualifications: Bachelors degree in Computer Science, Engineering, or a related field. 1-2. 5 years of hands-on experience in QA or Software Testing. Strong understanding of SQL and experience with database testing (MSSQL, PostgreSQL etc. ). Practical knowledge of Selenium WebDriver and Java. Familiarity with Agile/Scrum methodologies. Good analytical and problem-solving skills. Excellent verbal and written communication skills. Preferred Qualifications: Experience in testing financial services or compliance platforms. Exposure to test management and defect tracking tools (e. g. , JIRA, TestRail). Basic knowledge of CI/CD tools (e. g. , Jenkins, Git). What We Offer: Opportunity to work on impactful financial compliance products. Supportive and collaborative team environment. Learning and growth opportunities with access to new technologies. About NICE

So, what s the role all about? We are seeking a skilled and experienced Developer with expertise in . net programming along with knowledge on LLM and AI to join our dynamic team. As a Contact Center Developer, you will be responsible for developing and maintaining contact center applications, with a specific focus on AI functionality. Your role will involve designing and implementing robust and scalable AI solutions, ensuring efficient agent experience. You will collaborate closely with cross-functional teams, including software developers, system architects, and managers, to deliver cutting-edge solutions that enhance our contact center experience. How will you make an impact? Develop, enhance, and maintain contact center applications with an emphasis on copilot functionality. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Perform system analysis, troubleshooting, and debugging to identify and resolve issues. Conduct regular performance monitoring and optimization of code to ensure optimal customer experiences. Maintain documentation, including technical specifications, system designs, and user manuals. Stay up to date with industry trends and emerging technologies in contact center, AI, LLM and . Net development and apply them to enhance our systems. Participate in code reviews and provide constructive feedback to ensure high-quality code standards. Deliver high quality, sustainable, maintainable code. Participate in reviewing design and code (pull requests) for other team members - again with a secure code focus. Work as a member of an agile team responsible for product development and delivery Adhere to agile development principles while following and improving all aspects of the scrum process. Follow established department procedures, policies, and processes. Adheres to the company Code of Ethics and CXone policies and procedures. Excellent English and experience in working in international teams are required. Have you got what it takes? BS or MS in Computer Science or related degree 2-4 years experience in software development. Strong knowledge of working and developing Microservices. Design, develop, and maintain scalable . NET applications specifically tailored for contact center copilot solutions using LLM technologies. Good understanding of . Net and design patterns and experience in implementing the same Experience in developing with REST API Integrate various components including LLM tools, APIs, and third-party services within the . NET framework to enhance functionality and performance. Implement efficient database structures and queries (SQL/NoSQL) to support high-volume data processing and real-time decision-making capabilities. Utilize Redis for caching frequently accessed data and optimizing query performance, ensuring scalable and responsive application behavior. Identify and resolve performance bottlenecks through code refactoring, query optimization, and system architecture improvements. Conduct thorough unit testing and debugging of applications to ensure reliability, scalability, and compliance with specified requirements. Utilize Git or similar version control systems to manage source code and coordinate with team members on collaborative projects. Experience with Docker/Kubernetes is a must. Experience with cloud service provider, Amazon Web Services (AWS) Experience with AWS Could on any technology (preferred are Kafka, EKS, Kubernetes) Experience with Continuous Integration workflow and tooling. Stay updated with industry trends, emerging technologies, and best practices in . NET development and LLM applications to drive innovation and efficiency within the team. You will have an advantage if you also have: Strong communication skills Experience with cloud service provider like Amazon Web Services (AWS), Google Cloud Engine, Azure or equivalent Cloud provider is a must. Experience with ReactJS. What s in it for you? Enjoy NICE-FLEX! Requisition ID: 7442 Reporting into: Sandip Bhattcharjee Role Type: Individual Contributor About NICE

So, what s the role all about? We are seeking a skilled and experienced Developer with expertise in . net programming along with knowledge on LLM and AI to join our dynamic team. As a Contact Center Developer, you will be responsible for developing and maintaining contact center applications, with a specific focus on AI functionality. Your role will involve designing and implementing robust and scalable AI solutions, ensuring efficient agent experience. You will collaborate closely with cross-functional teams, including software developers, system architects, and managers, to deliver cutting-edge solutions that enhance our contact center experience. How will you make an impact? Develop, enhance, and maintain contact center applications with an emphasis on copilot functionality. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Perform system analysis, troubleshooting, and debugging to identify and resolve issues. Conduct regular performance monitoring and optimization of code to ensure optimal customer experiences. Maintain documentation, including technical specifications, system designs, and user manuals. Stay up to date with industry trends and emerging technologies in contact center, AI, LLM and . Net development and apply them to enhance our systems. Participate in code reviews and provide constructive feedback to ensure high-quality code standards. Deliver high quality, sustainable, maintainable code. Participate in reviewing design and code (pull requests) for other team members - again with a secure code focus. Work as a member of an agile team responsible for product development and delivery Adhere to agile development principles while following and improving all aspects of the scrum process. Follow established department procedures, policies, and processes. Adheres to the company Code of Ethics and CXone policies and procedures. Excellent English and experience in working in international teams are required. Have you got what it takes? BS or MS in Computer Science or related degree 5-8 years experience in software development. Strong knowledge of working and developing Microservices. Design, develop, and maintain scalable . NET applications specifically tailored for contact center copilot solutions using LLM technologies. Good understanding of . Net and design patterns and experience in implementing the same Experience in developing with REST API Integrate various components including LLM tools, APIs, and third-party services within the . NET framework to enhance functionality and performance. Implement efficient database structures and queries (SQL/NoSQL) to support high-volume data processing and real-time decision-making capabilities. Utilize Redis for caching frequently accessed data and optimizing query performance, ensuring scalable and responsive application behavior. Identify and resolve performance bottlenecks through code refactoring, query optimization, and system architecture improvements. Conduct thorough unit testing and debugging of applications to ensure reliability, scalability, and compliance with specified requirements. Utilize Git or similar version control systems to manage source code and coordinate with team members on collaborative projects. Experience with Docker/Kubernetes is a must. Experience with cloud service provider - Amazon Web Services (AWS) is must. Experience with AWS Could on any technology (preferred are Kafka, EKS, Kubernetes) Experience with Continuous Integration workflow and tooling. Stay updated with industry trends, emerging technologies, and best practices in . NET development and LLM applications to drive innovation and efficiency within the team. You will have an advantage if you also have: Strong communication skills Experience with cloud service provider like Amazon Web Services (AWS), Google Cloud Engine, Azure or equivalent Cloud provider is a must. Experience with ReactJS. What s in it for you? Enjoy NICE-FLEX! Requisition ID: 7443 Reporting into: Sandip Bhattcharjee Role Type: Individual Contributor About NICE

So, what s the role all about? The Automation Engineer develops tests and maintains the NICE CXone software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) Test design and test Strategy for NICE CXone products and features test automation, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. How will you make an impact? Serves as the QA professional in the R&D group Committed to the quality of the released content Reviewing new designs, challenging them to detect potential quality concerns, and proposing ways to address them Take an active role in-process inspection and improvement Actively track the team s tasks, analyze the testing needs and define QA activities and ownership Plan, define and execute tests as part of the team s QA related activities Continuously analyze and challenge existing testing coverage (manual and automatic tests) Monitor the test and production environments Write and maintain E2E automated tests Have you got what it takes? At least 2-4 years of experience in QA/Automation positions The wide perspective of complex product solutions (business, technical, architecture) Experience in test design and execution for complex systems (manual and automatic). Deep understanding of QA methodologies Comprehensive experience working in an Agile development process Hands-on experience in Playwright, Java/JS or other OO language. Experience with writing SQL queries Fluent in English Team player What s in it for you? Experience with AWS Experience with SDLC of SaaS products Hands-on experience with automated testing tools both for UI and APIs testing Enjoy NICE-FLEX! Requisition ID: 7482 Reporting into : Tech Manager Role Type: Individual Contributor About NICE