Job
Description
So, what s the role all about NICE provides state-of-the-art enterprise level AI and analytics for all forms of business communications between speech and digital. We are a world class research team developing new algorithms and approaches to help companies with solving critical issues such as identifying their best performing agents, preventing fraud, categorizing customer issues, and determining overall customer satisfaction. If you have interacted with a major contact center in the last decade, it is very likely we have processed your call. The research group partners with all areas of NICE s business to scale out the delivery of new technology and AI models to customers around the world that are tailored to their company, industry, and language needs. How will you make an impact Conduct cutting-edge research and develop advanced NLP algorithms and models. Build and fine-tune deep learning and machine learning models, with a focus on large language models. Work closely with internal stakeholders to define model requirements and ensure alignment with business objectives. Develop AI predictive models and perform data and model accuracy analyses. Produce and present findings, technical concepts, and model recommendations to both technical and non-technical stakeholders. Develop and maintain scripts/tools to automate both new model production and updates to existing model packages. Stay abreast of the latest advancements in data science research and contribute to the development of our knowledge base. Collaborate with developers to design automation and tool improvements for model building. Maintain documentation of processes and projects across all supported languages and environments. Have you got what it takes Masters degree in the field of Computer Science, Technology, Engineering, Math, or equivalent practical experience Minimum of 4-7 years of data science work experience, including implementing machine learning and NLP models using real-life data. Strong research skills, with a proven track record of developing and implementing advanced machine learning algorithms. Advanced knowledge of supervised and unsupervised machine learning algorithms. Excellent proficiency in Python programming. Experience with deep learning models and libraries such as PyTorch, TensorFlow, Hands-on experience with transformer models and Gen AI frameworks (HuggingFace, AWS Bedrock, Azure Foundry ). Strong verbal and written communication skills, including effective presentation abilities. Ability to work independently and as part of a team, demonstrating analytical thinking and problem-solving skills. You will have an advantage if you also have: Experience deploying models in production environments, ensuring scalability and performance using AWS/GCP/Azure Familiarity with relational databases and query languages (e. g. , MSSQL) and basic SQL knowledge. Experience with Retrieval-Augmented Generation (RAG) pipelines Understanding of multimodal models (text, audio, vision). Experience in Customer Experience domains. Experience working on international, globe-spanning teams. Past participation in a formal research setting. Experience as part of a software organization What s in it for you Enjoy NICE-FLEX! Requisition ID : 7294 Reporting into : Tech Manager Role Type : Individual Contributor About NICE
