11785 Incident Management Jobs - Page 20

Develop and implement effective revenue assurance strategies to maximize revenue growth. Lead cross-functional teams to ensure seamless execution of revenue-related projects. Analyze market trends and competitor activity to identify opportunities for improvement. Collaborate with stakeholders to develop and implement process improvements. Ensure compliance with regulatory requirements and industry standards. Provide expert guidance on revenue-related matters to support business decisions. Job Requirements Proven experience in airline revenue management and assurance. Strong understanding of IT Service & Consulting industry operations. Excellent leadership and analytical skills. Ability to wo...

Develop and implement effective strategies to drive revenue growth through innovative solutions. Collaborate with cross-functional teams to ensure seamless execution of revenue-related projects. Conduct thorough analysis of airline revenue data to identify trends and areas for improvement. Provide expert guidance on revenue assurance best practices to internal stakeholders. Foster strong relationships with key clients and partners to drive business development. Stay up-to-date with industry developments and emerging trends in airline revenue management. Job Requirements Proven experience in IT Service & Consulting, preferably in airline revenue assurance or related fields. Strong understandi...

Handle customer inquiries and resolve issues professionally and courteously. Provide timely and effective solutions to customer complaints and concerns. Collaborate with internal teams to ensure seamless resolution of customer issues. Develop and maintain strong relationships with customers to enhance satisfaction. Identify opportunities to upsell and cross-sell products or services. Maintain accurate records of customer interactions and transactions. Job Requirements Minimum 5 years of experience in customer service, preferably in a French-speaking environment. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneou...

Looking for candidates with strong, hands-on experience in both Major Incident Management (MIM) and Problem Management. Major Incident Management (MIM) We are looking for someone who can: Take complete ownership of P1 and P2 incidents from initiation to resolution. Drive and coordinate incident bridges, ensuring all technical teams are aligned. Communicate effectively with stakeholders and leadership throughout the incident lifecycle. Perform impact analysis, provide regular updates, and ensure timely escalations. Work under pressure and drive towards quick service restoration (MTTR improvement). Problem Management Preferred capabilities include: Proficiency in Root Cause Analysis (RCA) meth...

Roles and Responsibility Provide exceptional customer service to passengers, addressing their queries and concerns professionally. Coordinate with airlines, airports, and other stakeholders to ensure smooth operations. Develop and implement effective strategies to enhance passenger satisfaction and loyalty. Collaborate with cross-functional teams to resolve complex issues and improve processes. Analyze feedback and metrics to identify areas for improvement and optimize services. Maintain accurate records and reports of passenger interactions and transactions. Job Requirements Strong communication and interpersonal skills are essential for interacting with diverse groups. Experience in the IT...

Employment Mode : Contract Description Primary Skills User Access Management (UAM) Administrator Secondary Skills "Operating Systems-Able to provide first and second level troubleshooting and problem analysis for all client operating systems. Administration-Capable of utilizing remote access software (e.g., Remote Desktop) to remotely control desktops. Applications -Understand how applications interact with hardware in order to provide first level troubleshooting and analysis. Files & File Systems-Understands data movement utilities and file permissions and can perform basic maintenance on file systems. Backup/Restore-Understands backup and restore processes. Security-Understands requirement...

As a Production/Application Support (Oracle Banking DX Trade Finance) team member, your role involves the following responsibilities and qualifications: Role Overview: You will be responsible for providing support and implementation of trade finance on the Oracle Digital Banking platform in a large banking environment. Additionally, you will manage a team for Production Application Support using ITIL processes, including incident management, change management, and problem management. Your role will also include managing the monitoring of a large infrastructure inventory in both cloud and non-cloud environments. You will be required to fix security vulnerabilities for both application and inf...

Role Overview: You have the opportunity to be a part of the key enablers in making Volvo Group a truly Data-driven organization within the Data Organization. As a Digital Product Owner for Data Operations, you will play a crucial role in leading, developing, and growing a high-performing Data Operations team to deliver value and excellence to internal stakeholders. Your responsibilities will include coordinating all aspects of operational delivery related to data platforms and services, ensuring service quality, compliance, and performance standards are consistently met. Key Responsibilities: - Supervise day-to-day Data Operations activities to ensure adherence to agreed service levels (SLAs...

As a Team Leader - IT Operations Center at LIXIL INDIA PVT LTD, your role will involve leading and supervising a team of Shift Operators to ensure efficient monitoring and incident response for LIXIL's IT systems. Your responsibilities will include: - Leading a team of 5 Shift Operators in their daily tasks to ensure effective monitoring and incident response. - Managing shift schedules to provide 24x7 support for IT systems. - Overseeing the monitoring of system alarms to ensure timely identification and response to critical issues. - Guiding and mentoring Shift Operators in resolving common IT issues according to documented processes. - Handling escalations for complex issues, providing te...

As a Network Operations Associate at NTT DATA, your role involves continuous monitoring of network and systems, immediate response to alerts and incidents, documentation of incidents and resolutions, and initial incident assessment and triage. You must possess a graduate degree with Certification for Network Operations and have 2-4 years of work experience in network operations. Additionally, you are required to hold an associate level certification of the OEM. Your responsibilities will include: - Basic issue resolution or escalation to L2/L3 as needed - User support and troubleshooting - Logging and tracking of incidents in the ticketing system - Providing on-field support (Hands and Feet ...

As a Security Analysis Sr. Specialist Advisor at NTT DATA in Noida, Uttar Pradesh, India, your role involves overseeing and coordinating information security services for customers. Acting as a trusted partner, you will collaborate with clients to understand, anticipate, and recommend risk mitigation strategies while ensuring the overall protection of customer information assets. Your responsibilities will include: - Ensuring delivery of information security services in compliance with contracts and relevant standards - Collaborating with clients on defining and implementing information security policies and procedures - Evaluating new security products and technologies, making recommendatio...

As an experienced WebLogic Administrator, you will be responsible for handling various tasks related to WebLogic Server administration in Linux/Unix environments. Your key responsibilities will include: - Installation and configuration of WebLogic 11g/12c with multiple domains, including setting up Administration Servers, Managed Servers, Machines, and Node managers in different clusters. - Deploying EJBs, J2EE Applications (EAR, WAR, JAR) in clustered environments, monitoring Application servers, and configuring Web servers. You will troubleshoot performance issues using monitoring tools, log messages, and log files. - Managing administration tasks such as monitoring, maintenance, clusterin...

As an experienced Site Reliability Engineering (SRE) Lead / Performance Engineer with a focus on banking production systems, your role will involve monitoring critical banking applications, conducting issue analysis, and providing performance tuning recommendations to ensure stability, scalability, and high availability of core and digital banking platforms. **Key Responsibilities:** - Lead production performance monitoring and incident analysis for core and digital banking applications. - Monitor transaction performance, system health, and SLAs using APM and observability tools such as Dynatrace, AppDynamics, Grafana, Prometheus, Splunk, and ELK. - Perform root cause analysis (RCA) for perf...

As an experienced Linux Administrator (L3) at our company, you will be responsible for managing, configuring, and optimizing enterprise-level Linux and Solaris environments. Your role will require hands-on expertise in storage solutions, patch management, performance tuning, and security hardening. You should possess strong problem-solving skills, proactive monitoring abilities, and the capability to lead complex infrastructure support with minimal supervision. Key Responsibilities: - Manage and administer Red Hat, CentOS, and Solaris servers. - Monitor system performance and ensure high availability of critical services. - Configure, maintain, and optimize distributed storage systems includ...

As an experienced professional in the field, you will be responsible for designing and maintaining monitoring solutions for infrastructure, application performance, and user experience. Additionally, you will implement automation tools to streamline tasks, scale infrastructure, and ensure seamless deployments. Your role will also involve ensuring application reliability, availability, and performance, minimizing downtime and optimizing response times. As a key member of the team, you will lead incident response, including identification, triage, resolution, and post-incident analysis. Moreover, you will conduct capacity planning, performance tuning, and resource optimization to contribute to...

As a Service Delivery Manager for IT Application Support, your role involves ensuring the seamless delivery of support services for IT applications to meet agreed-upon service levels and maintain high customer satisfaction. You will be responsible for managing a team of support professionals, coordinating with internal and external stakeholders, and ensuring the availability, reliability, and performance of IT applications. **Key Responsibilities:** - **Service Delivery Management** - Oversee day-to-day operations of the IT application support group, ensuring timely and effective issue resolution. - Define and monitor service level agreements (SLAs) and key performance indicators (KPIs). - E...

Company:kiya.ai Location:Chennai Exp-5-10 years Shift Timing: US Shift - Fixed US Working hours - 6 PM to 2 AM IST Job Description : Seeking a Skilled candidate to Lead a wide array of activities associated with planning and Migration Wave management for a Client Cloud Migration Initiative. This role involves liaising between various teams and Activity assigned resources supporting migration to resolve the issues leading to the migration. Key Responsibilities: • Manage and update pre-migration related activity/milestone follow-ups, closures, Raid Logs, Facilitate Change Management Review of client requests to change migration dates, Capture completion evidence, in the Firms Scheduling and Mi...

Preferred candidate profile Manage the end-to-end incident management process and guide the team. Act quickly on reported incidents, diagnose root causes, and trigger resolution steps. Work closely with team members to ensure compliance with incident procedures. Document incidents and resolutions to identify trends or repeated issues.

Roles and Responsibility Manage and oversee the development of airline travel management systems, ensuring compliance with industry standards. Lead cross-functional teams to design and implement new features and enhancements. Collaborate with stakeholders to identify business requirements and develop solutions. Develop and maintain relationships with key clients and partners. Analyze market trends and competitor activity to stay ahead in the industry. Ensure timely delivery of high-quality results while maintaining attention to detail. Job Requirements Proven experience in managing large-scale projects and leading teams. Strong understanding of the IT Service & Consulting industry, particula...

Roles and Responsibility Develop and implement effective regulatory compliance strategies to ensure adherence to industry standards. Conduct thorough analysis of regulatory requirements and provide expert guidance on compliance matters. Collaborate with cross-functional teams to identify and mitigate potential risks and liabilities. Prepare and review regulatory reports, submissions, and other documents for accuracy and completeness. Stay up-to-date with changes in regulatory frameworks and guidelines to ensure ongoing compliance. Provide training and support to internal stakeholders on regulatory compliance matters. Job Requirements Strong understanding of regulatory compliance principles, ...

Roles and Responsibility Review and analyze resumes to identify top talent. Conduct thorough reviews of job applications to ensure quality and accuracy. Collaborate with hiring managers to understand their requirements and preferences. Develop and implement effective recruitment strategies to attract the best candidates. Maintain accurate records of applicant tracking systems and candidate interactions. Provide feedback and guidance to candidates throughout the recruitment process. Job Requirements Strong knowledge of IT Service & Consulting industry trends and technologies. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong analytic...

Roles and Responsibility Manage and oversee the airline travel management team to ensure efficient operations. Develop and implement strategies to improve customer satisfaction and reduce costs. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to identify opportunities for growth. Ensure compliance with regulatory requirements and industry standards. Provide training and development programs to team members to enhance their skills. Job Requirements Minimum 10 years of experience in the IT Service & Consulting industry. Proven track record of success in managing teams and driving business growth. Strong knowledge of airline ...

Roles and Responsibility Manage and oversee all aspects of airline travel management, ensuring seamless execution and high-quality delivery. Develop and implement effective strategies to improve operational efficiency and customer satisfaction. Lead and manage a team of professionals, providing guidance and support to ensure successful project outcomes. Collaborate with cross-functional teams to identify and mitigate risks, ensuring compliance with industry standards. Analyze data and metrics to inform business decisions, driving continuous improvement and process optimization. Foster a culture of excellence, promoting teamwork and innovation within the team. Job Requirements Proven experien...

Roles and Responsibility Manage and supervise a team of professionals to ensure excellent customer service. Develop and implement strategies to enhance passenger support services. Collaborate with cross-functional teams to resolve complex issues. Analyze customer feedback and improve processes accordingly. Lead and motivate a team to achieve high performance standards. Ensure compliance with company policies and procedures. Job Requirements Proven experience in managing teams and leading airline passenger support services. Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work under pressure and manage multiple tasks s...

Roles and Responsibility Manage and supervise a team of professionals to ensure excellent customer service. Develop and implement strategies to enhance passenger support services. Collaborate with cross-functional teams to resolve complex issues. Analyze customer feedback and improve processes accordingly. Ensure compliance with industry standards and regulations. Lead and motivate the team to achieve high performance levels. Job Requirements Proven experience in managing teams and delivering exceptional customer service. Strong knowledge of airline operations and passenger support services. Excellent communication and interpersonal skills. Ability to work under pressure and manage multiple ...