16325 Incident Management Jobs - Page 21

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & miti...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Job Role : Forcepoint Data Loss Prevention (DLP) Specialist Experience :4+ Years Location: Chennai,Hyderabad,Pune,Bangalore,Greater Noida Shifts: should be comfortable for 24/7 Job Summary: We are seeking an experienced Forcepoint DLP Specialist to design, implement, and manage data protection strategies using Forcepoint Data Loss Prevention solutions. The ideal candidate will have strong expertise in securing sensitive information across endpoints, networks, and cloud environments, ensuring compliance with regulatory standards and organizational policies. Key Responsibilities: Deploy, configure, and maintain Forcepoint DLP solutions across enterprise environments. Develop and enforce DLP po...

Job Role : Forcepoint Data Loss Prevention (DLP) Specialist Experience :4+ Years Location: Chennai,Hyderabad,Pune,Bangalore,Greater Noida Shifts: should be comfortable for 24/7 Job Summary: We are seeking an experienced Forcepoint DLP Specialist to design, implement, and manage data protection strategies using Forcepoint Data Loss Prevention solutions. The ideal candidate will have strong expertise in securing sensitive information across endpoints, networks, and cloud environments, ensuring compliance with regulatory standards and organizational policies. Key Responsibilities: Deploy, configure, and maintain Forcepoint DLP solutions across enterprise environments. Develop and enforce DLP po...

Knowledge in Change Management and Service Request system in Service Now. Create and Maintain reports for Patch compliance and System Audit data. Participate in OS patch management and coordination. Develop and Test Windows Security patch Packages. Applies ITIL Framework Process Knowledge. Familiar with Standard Security best practices. Troubleshoot Windows OS and Microsoft Application security patch Installations. Preferably Windows Server administration and engineering. Preferably Red Hat Enterprise Linux 6 and OpenStack Administration. Preferably Basic Knowledge of Cloud Technologies. Preferably Basic Knowledge in Azure/AWS/Open stack. Understanding Japanese Manuals and Specifications. Co...

Knowledge in Change Management and Service Request system in Service Now. Create and Maintain reports for Patch compliance and System Audit data. Participate in OS patch management and coordination. Develop and Test Windows Security patch Packages. Applies ITIL Framework Process Knowledge. Familiar with Standard Security best practices. Troubleshoot Windows OS and Microsoft Application security patch Installations. Preferably Windows Server administration and engineering. Preferably Red Hat Enterprise Linux 6 and OpenStack Administration. Preferably Basic Knowledge of Cloud Technologies. Preferably Basic Knowledge in Azure/AWS/Open stack. Understanding Japanese Manuals and Specifications. Co...

Description: Key skills are:- Experience with implementation of ServiceNow modules HR 2 roles; CSM - 1, ITOM - 2 and CMDB - 2 projects. Experience with more than 1 model is a bonus. **Generic JD applied** Strong experience working on ServiceNow implementations Relevant experience in experience in configuring and optimizing ITOM Discovery Service Mapping Strong understanding of out of the box ServiceNow ITOM features Experience with the ServiceNow Service Mapping solution, cloud-based service mapping solutions Demonstrable experience in Discovery Tool Configuration, Pattern development, CI Relationship mapping Understanding of Integrations with ITSM Processes Very good verbal and written Engl...

Description: Generic JD RESPONSIBILITIES Involve in development and implementation of various ServiceNow ITSM modules which included Incident Management, problem management, configuration management, change Management, Knowledge Management and other ITSM applications. Implement overall team management as a client facing person to ensure that requirements gathering, development, testing and PROD migrations succeeded in time and with expected outcome. Coordinate with other ITSM process owners to ensure proper ITOM integrations, knowledge with network routing and troubleshooting. Build transform maps to import external data sources and maintaining integrations, ServiceNow Automations and buildi...

Description: Location:Mumbai/Bangalore Hardware Asset Manager (HAM) Managing hardware:Overseeing the acquisition, deployment, maintenance, and disposal of hardware assets. This includes laptops, networking equipment, mobile devices, and peripherals. Maintaining inventory:Keeping accurate records of all hardware assets. Setting policies:Ensuring that policies and procedures are in place to meet regulatory, operational, and reporting requirements. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :B Level :To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) :No Remote work possibility :Yes Global Role Family :To be defined Local Rol...

Description: In this role you will:(Principal Responsibilities) Investigating system failures and incidents reported on the services supported. Communicating with various Business & IT teams. Exhibit Flexibility to work in shifts and provide on-call support. Perform root-cause analysis and production fixes. Working as a part of a global team. Adherence to SLAs & service delivery procedures defined by ITIL framework. Excellent problem solving and root-cause investigation skills are essential. Excellent written and oral communications skills in English language are essential. E.g.:Report Writing ability to document training materials etc. Good knowledge in As400 CL RPGLEs As400 SQLs. Good hand...

Description: Key skills are:- Experience with implementation of ServiceNow modules HR 2 roles; CSM - 1, ITOM - 2 and CMDB - 2 projects. Experience with more than 1 model is a bonus. **Generic JD applied** Strong experience working on ServiceNow implementations Relevant experience in experience in configuring and optimizing ITOM Discovery Service Mapping Strong understanding of out of the box ServiceNow ITOM features Experience with the ServiceNow Service Mapping solution, cloud-based service mapping solutions Demonstrable experience in Discovery Tool Configuration, Pattern development, CI Relationship mapping Understanding of Integrations with ITSM Processes Very good verbal and written Engl...

Description: Mumbai/Bangalore Generic JD RESPONSIBILITIES Involve in development and implementation of various ServiceNow ITSM modules which included Incident Management, problem management, configuration management, change Management, Knowledge Management and other ITSM applications. Implement overall team management as a client facing person to ensure that requirements gathering, development, testing and PROD migrations succeeded in time and with expected outcome. Coordinate with other ITSM process owners to ensure proper ITOM integrations, knowledge with network routing and troubleshooting. Build transform maps to import external data sources and maintaining integrations, ServiceNow Autom...

Description: Generic JD RESPONSIBILITIES Involve in development and implementation of various ServiceNow ITSM modules which included Incident Management, problem management, configuration management, change Management, Knowledge Management and other ITSM applications. Implement overall team management as a client facing person to ensure that requirements gathering, development, testing and PROD migrations succeeded in time and with expected outcome. Coordinate with other ITSM process owners to ensure proper ITOM integrations, knowledge with network routing and troubleshooting. Build transform maps to import external data sources and maintaining integrations, ServiceNow Automations and buildi...

Job Overview:We are seeking a highly skilled and experienced Jira Admin SME to design, configure, manage, and support Atlassian tools, primarily Jira Service Management. The ideal candidate will have extensive experience in customizing Jira workflows, fields, dashboards, reports and Jira automations. They will also provide technical assistance and training, and collaborate with stakeholders to optimize Jira setups and workflows. This role requires strong technical skills, attention to detail, and the ability to communicate effectively with diverse teams. Responsibilities:Jira Service Management: Design, configure, manage, and support Jira Service Management. Create and support custom Jira wo...

Providing out of hours cover as agreed with the Team Leader Ensuring consistency across staging/production and Disaster recovery systems as defined in SLA for each setup. Escalating hardware and system level problems to AMC Vendors. Quarterly patching activity on all servers Attending Hardware failures. Disks, Memory, Power supply, etc. Attending Software Issues. OS level problems, SSH/SFTP problems. Providing CPU, Memory and core utilization of VMWARE instances on daily basis. Performing log movement as per bank policy and managing log movement inventory Working on the requests of development and support team on staging and UAT setup Hardening of servers as per bank policy User administrati...

Description: Essential Skills/Basic Qualifications:Experience of working on Operational Change activity with good understanding of Barclays Change frameworks. Relationship building, stakeholder management and great communication skills. Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed and with quality. Ability to make evaluative judgements based on analysis to resolve problems by identifying and selecting solutions through the application of acquired technical experience. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (...

Description: Essential Skills/Basic Qualifications:Experience of working on Operational Change activity with good understanding of Barclays Change frameworks. Relationship building, stakeholder management and great communication skills. Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed and with quality. Ability to make evaluative judgements based on analysis to resolve problems by identifying and selecting solutions through the application of acquired technical experience. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (...

Site Reliability Engineer: Site Reliability Engineer (SRE) - Azure Tech Stack Experience: 3-5 years Location: [Chennai Work from office ] About the Role: We are seeking a highly motivated and experienced Site Reliability Engineer (SRE) to join our growing team. As an SRE, you will be instrumental in ensuring the reliability, scalability, and performance of our critical applications and infrastructure built on Microsoft Azure. You will leverage your expertise in Azure services, automation, and incident management to drive operational excellence and continuous improvement. Key Responsibilities: System Reliability & amp; Performance: Design, implement, and maintain highly available, scalable, a...

Care Management GE Centricity Perinatal CC1/CC2 Certification mandatory with Clinical background preferred. GE Centricity Perinatal DRM (report writing) certification/training. Wellsky CarePort Admin and Report Module certification/training. Symplr Midas 1 yr. minimum experience with monthly/quarterly/yearly updates and patch installs/upgrades. Experience with support and configuration in any of these applications such as Cardiovascular, Pulmonary and other specialty registries; GE Centricity Perinatal, Wellsky CarePort, Symplr Midas, Milliman Care Guidelines, Metriq Cancer Registry, V5 Trauma Registries, Neodata, OBIX , Intellispace, Interqual, and Optum Care Coordination (OCCP ). OCCP 2 yr...

JR REQ --Trade Support Operations Analyst --- 7+ year -- Chennai---Vijayanand Krishnaraj ---Anadata

Description: Hiring manager / EMP id :nitin.relekar@capgemini.com/408700 Primary Skill:Change Management, Release Management, ITIL Secondary Skill:ITSM tools - ServiceNow, BMC Remedy, Cherwell Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) :No Remote work possibility :No Global Role Family :To be defined Local Role Name :To be defined Local Skills :change management;ServiceNow Languages Required::ENGLISH Role Rarity :To Be Defined

SAP SF EC Integration specialist Updated the EC configuration workbooks and also the Business process documents (BPD) Worked on Employee Export, Import Employee Data for Mass Hiring actions Worked on RBP, managing User permissions as per the Business need Worked on Time Off, configured Time Management, Leave Types, Time profiles, Absence Requests in Time Off, Basic Accrual Rules, Event Related Accrual Rules Worked on Leave carry forward, Period End Processing rules Leave of Absence (LOA), Time Off Imports and Time Off Reporting Configured SSO login, partial SSO Login, enabled users login with SSO or PWD based on the client requirement Worked on Reports and Analytics, Report Canvas, Report Ta...

Description: Network Security Engineer Certifications Preferred:Fortinet Cisco Palo Alto CCNA Location:Any - Gandhi Nagar Kolkata. Hyderabad Chennai Bangalore Mumbai Pune Role Description: Responsible for deployment and operations of large scale enterprise network security infrastructure including Firewall IPS/IDS Content filtering Load balancer VPN infrastructure Responsible for handling day-to-day operational tasks checklists and performing scheduled activities assigned and Network Security project implementations Attending to the tickets assigned to the queue adhering to the Incident & change management process Supporting services as per defined process & guidelines adhering to compliance...

Hiring manager Barik kuber skillService Desk Analysis_MS Good knowledge on Incident management process overall Understanding of inter relation of IM and other ITIL processes Should have good knowledge on ticket audits backlogs and quality measures Should have good knowledge on Problem Management and trend analysis Should have knowledge on multitower collaboration and work along until resolution Should have good understanding on Knowledge Management and KEDB Should have knowledge on corelation between Incident and Change and Problem Should be ok to work under pressure and take ownership Good handson experience in ServiceNow and reporting skills Thorough knowledge on IM metrics Good communicat...