11785 Incident Management Jobs - Page 21

Role and Accountabilities:This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM and ITOM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization.Candidates will be experienced in leading ServiceNow engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties: Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives. Work closely with a team of architects, SMEs, process consultants in...

Job Title: Senior Technical Consultant Work Mode: Hybrid Exp: 7 to 9 Years Shift Timing: 2PM-11PM Job Description: This will suit an expe specifically ITOM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization. Candidates will be experienced in leading ServiceNow engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties: Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives. Work closely with a team of architects, SMEs, process consultants in end to end implementatio...

RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the M...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

The candidate must demonstrate the ability to resolve problems, escalate issues, clearly communicate with the users and other teams, and effectively manage priorities and expectations. Participate in Major Incident Management calls across various component teams to help identify the root cause of the incidents Candidate must be able to prioritize workload, providing timely and accurate resolutions Identify opportunities to improve Operational efficiency around application support space. Participation in service reviews and post incident reviews. System and Application monitoring using tools like AppD, Netcool, Solarwind etc. Excellent written & oral communication. Ability to cover on call su...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receive...

Job highlights \u202F4-year college degree in Computer Science or related field 5+ years of experience in Java and product support Ability to perform in-depth code reviews Responsibilities This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring system performance and reliability The engineer will work closely with peers and vendors to resolve complex application issues and improve service restoration processes Troubleshoot, research, and resolve major defects and inconsistencies in system functions The Senior Production Support Engineer at CNDT This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring s...

Job Track Description: Requires formal education and relevant expertise in professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Improves products or services leveraging business knowledge and best practices. Solves complex problems and takes a new perspective on existing procedures. Self-starter, requiring minimal g...

Job Track Description: 4 to 6 years of experience in IT operations/ Production support. Experience in handling L1 IT service desk with bridge handling skills for incidents/change and service requests. Strong documentation and reporting skills. Must have ITIL knowledge. Good knowledge on Unix/Linux and basic knowledge of Shell scripting will be an added advantage. Excellent communication skills and ability to handle escalations. Familiar with E-mail queue management and handy with MS office Basic knowledge of servers, web-based applications usage Education qualification \u2013 BE, B.Tech, BCA. 24/7 workplace - Flexible to work in any shift and for additional hours as per need. Conduent is an ...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Should be a Technical Graduate (B.E/B-tech/MCA/M-Tech or any other graduation with working exp in IT field) Minimum 1 to 3 years of experience in production control or application support role Working knowledge on web technologies (IIS/.NET), databases (MS-SQL). Good Communication & team player. Knowledge on SQL queries & SNOW ticketing tool Trouble shooting windows application issues & Handling the Online calls (Bridges) for solving the issues Live. Ready to work in rotational shifts including night shift. Should be ready to work in hybrid model (weekly 3 days in office)

Job Track Description: Requires relevant expertise through formal education in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve team results Able to complete work self-guided. College or university degree required or equivalent work experience. General Profile Performs routine assignments. Exposure to fundamental theories and concepts. Develops skills by performing structured work assignments. Uses existing procedures to solve routine or standard problems. ...

\u2022 Responsible for end-to-end technical direction, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work for the modules assigned. \u2022 Will be required to lead, and mentor 2 to 3 people as needed. \u2022 Sound knowledge of Incident Management \u2022 Ensure all components of the technical architecture are properly integrated and implemented. \u2022 Participating in business User/Stakeholder workshops to elicit business requirements, understand the As-Is process, and chart out the To-be process based on information gathered. \u2022 Well-versed with requirements gathering and analysis, preparation of functional specification d...

Experience:7+ Years Skill: SAP FieldGlass Notice Period: Immediate Employment Type: Contract Work Mode: WFO/Hybrid Key Responsibilities: Incident Management: Monitor Fieldglass system for errors, performance issues, and potential disruptions. Quickly diagnose and resolve production incidents, including data inconsistencies, system crashes, and user access problems. Effectively prioritize and escalate critical issues to relevant teams when necessary. User Support: Respond to user queries and provide technical assistance on Fieldglass functionalities, including requisition creation, worker profile management, and invoice processing. Train users on best practices and new features within the Fie...

Skills : Data Governance Preferred qualification: Should be from Support background, should have very good understanding of ITIL process and Service Now tool. Helpful to have sufficient SQL knowledge to be able to understand queries is must. Good knowledge of Unix commands Excellent communication Should be extremely proactive and works well in a collaborative environment. Knowledge on data analysis is a plus.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Roles and Responsibility Collaborate with cross-functional teams to design and implement SAP CRM solutions. Provide technical expertise and support for SAP CRM projects. Develop and maintain technical documentation for SAP CRM implementations. Troubleshoot and resolve technical issues related to SAP CRM. Conduct training sessions for end-users on SAP CRM applications. Ensure compliance with industry standards and best practices for SAP CRM. Job Requirements Strong knowledge of SAP CRM Technical concepts and principles. Excellent problem-solving and analytical skills. Ability to work effectively in a team environment. Effective communication and interpersonal skills. Strong attention to detai...

Some careers shine brighter than others. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. In this role, you will be: End to end development of web-based applications using . net core platform along with Angular 5+ skill sets. Involved full stack development covering user interface design, database design business logic. You will be at the core of innovations, leading exciting assignments work with creating workspace where new ideas thrive. Always surrounded by Core development work along high standard processes. SDLC: You will be involved in end-to-end project execution lifecycle and will get real agile exposure. Stakeholder manag...

Minimum 2-4 years of experience in Security Operations Centre Experience across SOC domains use case creation, incident management, threat hunting, threat intelligence etc. Solid understanding of cyber security, network security, end point security concepts Good understanding of recent cyber threats, latest attack vectors Must have experience in any one SIEM (Splunk), EDR and SOAR solution Must have experience in leading/managing SOC shifts Experience in shift roster creation, resource management etc. Will be responsible for critical incident investigation, use case review, mentoring Shift Leads, SLA management etc.

Requirements for App Support Engineer: Have minimum 3+ experience is providing product support for frontend applications Must know on the support process for production operations Worked as L2/ L3 engineer primary operation being L2 Good knowledge of SQL as L2 engineer, he/she will use SQL as a tool to debug production issues Knowledge on insurance is good to have but not must

Skills & Experience: Practical, advanced knowledge in a CICS Technical role, designing, implementing and supporting technical solutions on a z/OS Mainframe platform. Experience championing a culture shift to DevOps principles - automating as much of the software development lifecycle as possible. Working knowledge of z/OS Connect API delivery , MQ, Endevor Administration experience and GIT would be a distinct advantage. Working knowledge of Mainframe Infra. Ability to develop and maintain technical documentation and instructional procedures. Good knowledge of VSAM concepts and Access Method services Basic knowledge of z/OS Communications Server concepts In-depth practical experience / unders...