11785 Incident Management Jobs - Page 23

Remedy developer U3/U4 Location : Pune Kolkata Bengaluru Min Experience 2 years BMC Remedy Solutioning, Installation, Configuration and Upgrades Strong skill in CMDB Expertise in Service Catalog design , consolidation Expertise in designing custom applications on BMC Remedy platform according to Business needs Expertise in design and build of 3rd party integration Expertise in Remedy OnDemand and Helix platform

We are looking for a skilled Customer Service professional with expertise in the German language to join our team at Gratitude India Manpower Consultants Pvt. Ltd., located in [insert location if provided]. The ideal candidate will have 6-9 years of experience in customer service, preferably in the IT Service & Consulting industry. Roles and Responsibility Provide exceptional customer service through various communication channels. Handle customer inquiries and resolve issues professionally and promptly. Collaborate with internal teams to ensure seamless service delivery. Develop and maintain strong relationships with customers to enhance satisfaction. Identify and escalate complex issues to...

We are looking for a skilled Customer Service professional with expertise in the German language to join our team at Gratitude India Manpower Consultants Pvt. Ltd., located in [insert location if provided]. The ideal candidate will have 3 to 8 years of experience in customer service, preferably in the IT Service & Consulting industry. Roles and Responsibility Provide exceptional customer service through various communication channels. Respond to customer inquiries and resolve issues professionally and promptly. Utilize problem-solving skills to address complex customer complaints. Collaborate with internal teams to enhance overall customer experience. Maintain accurate records of customer in...

Broadcom Automic Automation (UC4) Specialist Expertise in designing and adapting complex workflows Skilled in Unix, Java, and Shell scripting Strong background in IT Operations, Change & Release Management, and Incident Management Ability to analyse technical requirements, and manage planning & coordination activities Experience advising IT service owners on workflow automation best practices Personal & Interpersonal Skills: Independent yet collaborative team player Strong communication, coordination, and organizational abilities Analytical mindset with a structured and solution-oriented work style Resilient under pressure and committed to delivering quality results Location - Chandigarh,Dad...

Completion of export consignment Co-ordination And delegation for stuff the export container at factory premises. LOGISTICS LABOUR MANAGEMENT: In absent of Logistics team, handle all work and dispatch local and export Primary Responsibilities: Completion of export consignment Co-ordination And delegation for stuff the export container at factory premises. Category: Bachelor's Degree Required Competencies: ORION SAP

About The Role Core Responsibilities: Ensure file dockets are dispatched to storage within reasonable TAT Minimize the documents missing in storage and ensure all documents are scanned, verified and acknowledged Ensure all customer documents are tracking of all documents send to internal customer team within agreed SLAs Ensure vendor bills are processed and payments released within reasonable timelines. Ensure training is imparted to the branches to ensure files are updated & dispatched within reasonable timelines Location - mumbai,Delhi / NCR ,pune,bangalore,hyderabad,chennai

RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the M...

Technical Ops Manager MIM :Job SummaryWe are seeking a highly skilled and experienced Major Incident Manager to join our Infrastructure team. The ideal candidate will have a strong background in IT Service Management (ITSM) processes, including Incident, Change, and Problem Management, along with hands-on experience with Public Cloud Infrastructure. The Major Incident Manager will be responsible for managing and resolving major incidents, ensuring minimal impact on business operations, and driving continuous improvement in incident management processes. They will work with multi-functional teams to drive ticket closures and ensure the overall health of the infrastructure. Key Responsibilitie...

Roles and Responsibility Conduct thorough analysis of revenue data to identify trends and areas for improvement. Develop and implement effective strategies to ensure revenue integrity and compliance with company policies. Collaborate with cross-functional teams to resolve issues related to revenue discrepancies or fraud. Identify and mitigate potential risks to revenue integrity through proactive monitoring and reporting. Develop and maintain detailed reports on revenue performance and provide insights to stakeholders. Stay up-to-date with industry trends and best practices in revenue integrity management. Job Requirements Strong understanding of revenue integrity principles and practices. P...

Roles and Responsibility Develop and implement effective revenue assurance strategies to drive business growth. Collaborate with cross-functional teams to identify and mitigate revenue risks. Analyze market trends and competitor activity to inform revenue decisions. Build and maintain relationships with key stakeholders, including airlines and travel partners. Identify and develop plans for new revenue streams. Provide training and support to junior team members on revenue assurance best practices. Job Requirements Proven experience in airline revenue assurance or a related field. Strong understanding of the IT Service & Consulting industry. Excellent analytical and problem-solving skills. A...

Roles and Responsibility Manage and oversee the airline travel management process to ensure efficient and effective operations. Develop and implement strategies to improve customer satisfaction and reduce costs. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to identify opportunities for growth. Ensure compliance with regulatory requirements and industry standards. Lead and motivate a team of professionals to achieve exceptional results. Job Requirements Proven experience in airline travel management or a related field. Strong knowledge of the IT Service & Consulting industry. Excellent leadership and communication skills...

Roles and Responsibility Develop and implement effective revenue management strategies to optimize airline operations. Analyze market trends and competitor activity to identify opportunities for growth. Collaborate with cross-functional teams to drive business development and expansion. Provide expert guidance on revenue management best practices to stakeholders. Monitor and report on key performance indicators to measure revenue management effectiveness. Identify and mitigate risks associated with revenue management decisions. Job Requirements Strong understanding of airline revenue management principles and practices. Proven track record of driving business growth through strategic plannin...

Role Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Key Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems ...

Roles and Responsibility Develop and implement effective revenue management strategies to optimize airline operations. Analyze market trends and competitor activity to identify opportunities for growth and improvement. Collaborate with cross-functional teams to drive business development and expansion. Provide expert guidance on revenue management best practices to stakeholders. Monitor and report on key performance indicators to measure revenue management effectiveness. Identify and mitigate risks associated with revenue management decisions. Job Requirements Strong understanding of airline revenue management principles and practices. Proven track record of driving revenue growth and improv...

Roles and Responsibility Analyze and identify potential revenue integrity issues in travel bookings and reservations. Develop and implement effective strategies to mitigate revenue integrity risks. Collaborate with cross-functional teams to ensure seamless integration of revenue integrity processes. Conduct regular audits and reviews to ensure compliance with revenue integrity policies and procedures. Provide training and support to employees on revenue integrity best practices. Identify and implement process improvements to increase efficiency and effectiveness. Job Requirements Strong understanding of revenue integrity principles and practices. Experience with travel domain operations and ...

Roles and Responsibility Analyze and identify potential revenue discrepancies or fraud patterns. Develop and implement effective strategies to prevent revenue loss. Collaborate with cross-functional teams to resolve issues and enhance revenue accuracy. Conduct thorough investigations into suspicious transactions. Provide recommendations for process improvements to management. Stay updated with industry trends and best practices in revenue integrity. Job Requirements Strong understanding of IT Service & Consulting principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and...

Roles and Responsibility Develop and implement effective revenue management strategies to optimize airline operations. Analyze market trends and competitor activity to identify opportunities for growth. Collaborate with cross-functional teams to drive business development and expansion. Provide expert guidance on revenue management best practices to stakeholders. Monitor and report on key performance indicators to measure revenue management effectiveness. Identify and mitigate risks associated with revenue management decisions. Job Requirements Strong understanding of airline revenue management principles and practices. Proven track record of driving revenue growth and improving operational ...

About The Role Choosing Capgemini means choosing a place where youll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine whats possible. Join us in helping leading Consumer Products and Retail Services (CPRS) organizations unlock the value of technology and drive scalable, sustainable growth. Your Role As an Electrical and Electronics Design Engineer, you will play a key role in developing and supporting advanced electro mechanical systems. You will collaborate with cross functional teams to design, analyze, and release electrical and electronic solutions for capital equipment and industrial automation domains. Develop functional requir...

ITSM Responsibilities: Design, implement, and optimize IT Service Management processes based on ITIL best practices. Lead ITSM tool configuration, customization, and integration to enhance service delivery. Conduct regular assessments of ITSM processes to identify areas for improvement and implement changes accordingly. Collaborate with IT teams to ensure that service level agreements (SLAs) are met and continuously monitored. Provide training and support to staff on ITSM tools and processes to foster a culture of continuous improvement. Analyze service performance data and prepare reports for management to aid decision-making. Manage incident, problem, change, and release management initiat...

Exp Range- 4 to 6 Location- Mumbai Must-Have** Good Knowledge of ITIL processes Documentation skills Good communication Good interpersonal skills to work with different stakeholders Good presentation skills Understanding of ITIL process Ready to work in 24x7 shift support window. Good-to-Have Basic understanding of datacenter technologies Responsibility of / Expectations from the Role 1 -Incident manager 2- Implementation and deploying ITIL processes.

Roles and Responsibility Develop and implement comprehensive strategies to enhance airline loyalty programs. Collaborate with cross-functional teams to design and execute customer-centric initiatives. Analyze market trends and competitor activity to identify growth opportunities. Manage and optimize program budgets to achieve business objectives. Foster strong relationships with key stakeholders, including airlines, customers, and partners. Identify and mitigate risks associated with program execution. Job Requirements Proven experience in managing airline loyalty programs or similar roles. Strong understanding of the IT Service & Consulting industry. Excellent leadership and communication s...

Roles and Responsibility Manage and implement effective airline retailing strategies using Amadeus Nevio. Develop and maintain strong relationships with clients and stakeholders in the airline industry. Analyze market trends and competitor activity to identify growth opportunities. Collaborate with cross-functional teams to achieve business objectives. Provide exceptional customer service and support to internal and external customers. Stay up-to-date with industry developments and best practices in airline retailing. Job Requirements Strong knowledge of Amadeus Nevio and its applications in airline retailing. Excellent communication and interpersonal skills. Ability to work in a fast-paced ...

Roles and Responsibility Develop and implement comprehensive technology strategies to drive business growth. Lead and manage a team of software engineers and technologists. Collaborate with cross-functional teams to identify and prioritize project requirements. Design and develop scalable and efficient software systems. Ensure compliance with industry standards and best practices. Foster a culture of innovation and continuous learning within the team. Job Requirements Proven experience as a Senior Manager - Technology and Software Engineering. Strong understanding of IT Service & Consulting principles and practices. Excellent leadership and management skills. Ability to design and develop sc...

Roles and Responsibility Develop and implement regulatory compliance programs to ensure adherence to industry standards. Conduct risk assessments and audits to identify areas for improvement. Collaborate with cross-functional teams to ensure seamless execution of regulatory requirements. Publish regulatory documents and reports as required by relevant authorities. Stay updated on changes in regulatory requirements and guidelines. Provide training and support to employees on regulatory compliance matters. Job Requirements Strong knowledge of regulatory compliance principles and practices. Excellent communication and publication skills. Ability to work independently and collaboratively within ...

Roles and Responsibility Design, develop, and implement statistical models using SAS. Collaborate with cross-functional teams to identify business needs and provide solutions. Develop and maintain complex data systems and databases. Troubleshoot and resolve technical issues efficiently. Participate in code reviews and contribute to improving overall code quality. Stay updated with industry trends and emerging technologies. Job Requirements Strong knowledge of R and SAS programming languages. Experience working with large datasets and complex data systems. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Strong communication and ...