16325 Incident Management Jobs - Page 23

Description Experience Level10+ Years Job Summary As an AWS Technical Lead specializing in client-facing support, you will be the key point of contact between clients and internal teams, responsible for providing technical expertise, ensuring high service availability, and leading the support of AWS infrastructure solutions. With a focus on customer satisfaction, youll leverage your deep knowledge of AWS services and architecture to resolve complex technical issues, support continuous improvement, and maintain the reliability of client environments. This role involves coordinating with both technical teams and clients to address needs effectively. Key Responsibilities Client Support Communic...

The role involves providing Governance support for Operations Management, Incident Management, Change Management (including chairing global CAB Calls), Problem Management, Risk Management, License Management, Knowledge Management and some other service management areas. Stakeholder communication, reporting and process audits are other key aspects of the role. Roles Responsibilities: Skills Required: - - Strong Communication skills (verbal/written) are key for this role. - Experience in creating and maintaining process documentation - Strong service management knowledge based on ITIL processes - Good working experience Microsoft Application like Word, Excel and reporting applications. - Stron...

Description: Primary Skill Sets Experience of working directly with business and service managers; Experience of managing virtual teams to deliver Incident Management processes and working cross functionally Service Management proven successful performance; Wide understanding of Service Management and clear commitment to Service Management Framework ITIL certification (Blue Badge level - ITIL Practitioner/Intermediate) Experience of 24*7 shift working Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills Experience in handling escalations in a timely and effective manner Experienced in managing multiple urgent ta...

JR REQ--- ServiceNow ITSM Developer --5to8year---HYD,CHENNAI,PUNE----'TalentVMO Partner' via Growel TCS --TCS C2H ---900000 Y.V RAGHAVAIAH CHOWDARY

1. A minimum of 4years of experience in developing and supporting Java project 2. Proficiency in Java, Springboot, MS SQL 3. Good understanding of Project 4. Excellent problem-solving skills and the ability to work independently and as part of a team. 5. Strong communication skills, both written and verbal. 6. Willingness to do On Call support for P1/P2 issues during off business hours.

JR REQ ---ServiceNow Developer----4to8year---KOLKATA, HYDERABAD,Chenni---Mohan R -- TCS C2H ---900000

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts ...

L3 analysts reviews incident management, tracking notable events and make sure Security operations are running properly . Handle service requests for remediation and information gathering, notify advisories, and update SIEM watchlists with IOCs. They prepare and review weekly/monthly reports, participate in incident review calls, and present updates in team meetings. L3 analysts also manage adhoc tasks like offline tickets, audit log verification, and use case tracker preparation, ensuring proactive security operations. L2 analysts review and analyze tickets, validate logs, fine tune and create use cases, and automate workflows. They ensure accuracy in weekly and monthly reports, participate...

L3 analysts reviews incident management, tracking notable events and make sure Security operations are running properly . Handle service requests for remediation and information gathering, notify advisories, and update SIEM watchlists with IOCs. They prepare and review weekly/monthly reports, participate in incident review calls, and present updates in team meetings. L3 analysts also manage adhoc tasks like offline tickets, audit log verification, and use case tracker preparation, ensuring proactive security operations. L2 analysts review and analyze tickets, validate logs, fine tune and create use cases, and automate workflows. They ensure accuracy in weekly and monthly reports, participate...

Manage end-to-end delivery of ServiceNow implementations, upgrades, and integrations. Coordinate cross-functional teams, ensure alignment with client requirements, and drive platform adoption. Oversee timelines, risks, and stakeholder communication. Experience in ITSM, ITOM, and platform governance essential. PMP/Agile certification and ServiceNow delivery expertise preferred. - Azure Devops and agile PM certification .

As a Software Engineer III at JPMorgan Chase within the Chief Technology Office, you will be a seasoned member of an agile team, tasked with designing and delivering trusted, market-leading technology products that are secure, stable, and scalable. Your role involves implementing critical technology solutions across multiple technical domains, supporting various business functions to achieve the firms objectives. Job responsibilities Oversee the configuration, deployment, and maintece of the Power platform to ensure high availability, scalability, and reliability. Implement robust monitoring and alerting solutions to track the performance and health of Power Automate workflows, connectors, a...

6+ years of experience in SRE, DevOps, or infrastructure management. Lead the NOC/SRE team from the front, ensuring a culture of proactive monitoring, rapid response, and continuous improvement. Act as the primary escalation point for major incidents, providing technical guidance and decision-making. Collaborate with DevOps, Engineering, and Product teams to enhance system reliability. Define best practices, incident response protocols, and runbooks for the team. Lead log tracing and deep troubleshooting for infrastructure, network, and application issues. Reduce MTTR (Mean Time to Resolution) and improve incident management processes. Expertise in troubleshooting complex infrastructure and ...

We are seeking a highly skilled ServiceNow Developer with deep expertise in ITOM & ITSM to drive modernization efforts on the ServiceNow platform. This role is integral to designing, implementing, and optimizing advanced ServiceNow solutions that enhance IT operations, automate workflows, and improve service reliability. As a key member of the Cloud Information Services (CIS) team, you will work closely with architects, developers, and administrators to design and deploy scalable solutions while ensuring best practices in ServiceNow ITOM, ITSM, and other ServiceNow product areas. The ideal candidate is a strategic thinker with extensive hands-on experience in ServiceNow ITOM modules such as ...

Job Title: Security L3 Engineer Location: Mumbai Airoli Overview: We are seeking a highly skilled and experienced Security L3 Engineer to join our team. This individual will be responsible for managing, troubleshooting, and optimizing security infrastructure across various technologies, ensuring the security of our network and data. The ideal candidate will have extensive hands-on experience with firewalls, IDS/IPS, proxies, WAF, and email gateways, specifically with Palo Alto, Juniper SRX, Fortigate, McAfee, Zscaler, Akamai, and Cisco Ironport. Key Responsibilities: Firewall Management: o Configure, manage, and troubleshoot Palo Alto, Juniper SRX, and Fortigate firewalls to ensure optimal s...

Job Title: Manager - IT Operations (Smartflo) Department: Information Technology Location: Hyderabad, Telangana, India Reports To: Head of IT Operations / Senior Manager - IT About Tata Teleservices / Tata Tele Business Services: Tata Tele Business Services (TTBS) is a leading provider of connectivity and communication solutions for businesses in India. Our Smartflo platform offers a comprehensive suite of cloud communication services, including UCaaS, CPaaS, call recording, call management, and more, empowering enterprises with advanced voice, video, and messaging capabilities. We are committed to delivering cutting-edge, reliable, and secure communication solutions. Job Summary: The Manage...

• Overall Security Leadership: Ensure comprehensive security and protection of all assets (people, infrastructure, and information) at the assigned site(s). • Threat Intelligence & Analysis: Proactively identify and monitor potential internal and external threats. Develop and maintain an effective intelligence network to gather inputs on emerging risks and trends. • Government & Regulatory Liaison: Establish strong relationships with government agencies, law enforcement, and regulatory bodies to obtain timely support and intelligence. • Risk Management: Conduct regular security risk assessments and implement risk mitigation strategies in coordination with the Regional Security Advisor. • Aud...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Palo Alto Networks Firewalls Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus wi...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : VMWare Cloud Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ControlM Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between the client and the system or application. Your day...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ControlM Administration, Cucumber Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between the client and the system or applicati...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ControlM Administration Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between the client and the system or application. Your...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Python (Programming Language) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be ...

Join us as a NetBrain Infrastructure Network Management Engineer Youll be the subject matter expert responsible for the NetBrain product covering all operational activities, development, and training for the tool within the bank Leading all maintenance and upgrades on the product, youll ensure its stability and security within the bank, providing guidelines and training for colleagues to upskill their capabilities to assist you in the delivery of this platform Youll help to build the best possible solutions for monitoring our network infrastructure using the latest technologies to automate and manage the estate, and use automation to provide testing and a route to live for the product This i...

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education The Senior Network Engineer position focuses on designing, implementing, and maintaining network infrastructure with a strong emphasis on routing, switching, and Aruba SD-WAN technologies. The role requires extensive networking experience and collaboration with security teams.Function:IT Operations and Support Net...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Environment Health and Safety Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are aligned with organizational goals. You will engage in ...