11785 Incident Management Jobs - Page 26

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new featu...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client que...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

As a NOC Engineer at our company, you will be the first point of contact for all customer queries, providing the initial level of service. You will be part of the 24x7 infrastructure surveillance team, ensuring maximum service availability and performance for Managed Infrastructure Services. Your role will involve working from the office with shift times ranging from 5:30AM - 2:30PM, 1:30PM - 10:30PM, and 9:30PM - 6:30PM. **Key Responsibilities:** - Manage and maintain the Monitoring Systems - Handle fault identification and escalation, liaising with 3rd party suppliers for issue resolution - Respond to user-reported issues within defined time frames - Provision customer network services on ...

**Job Description:** As an SME specializing in Screening Solution Systems at the leading financial institution in MENA, you will play a crucial role in managing change requests and optimizing the bank's screening solutions. Your responsibilities will include: - Providing implementation support, upgrades, and optimization of Screening Solution Systems - Delivering proposed architectural solutions and managing change initiatives - Identifying and escalating system control and compliance issues, assessing related risks, and making recommendations for resolution - Efficiently managing resources and prioritizing system enhancements and upgrades - Prioritizing defects and issues for timely resolut...

So, what’s the role all about? We are looking for a highly skilled Senior Cloud Operations Engineer with strong hands-on experience in AWS and Azure environments to drive operational excellence, cloud security, automation, and cost optimisation. You will manage and improve our multi-cloud infrastructure, lead IAM and account creation processes, enforce FinOps practices, integrate Okta for identity, and support development teams through Git-based workflows and CI/CD. How will you make an impact? Multi-Cloud Operations (AWS & Azure) Lead day-to-day operations of production cloud environments across AWS and Azure. Deploy, manage, and enhance services including EC2, VPC, S3, IAM, AKS, Storage Ac...

Job Description: You have hands-on experience in an operations role in an IT department within a retail environment. You possess operations/support experience on SAP systems and data center landscapes, with a working knowledge of SAP ECC and other SAP modules. ITSM/ITIL certification is preferred. Your strong analytical and problem-solving skills enable you to translate ideas into practical implementation. You excel in communication, effectively engaging both technical and non-technical audiences. Your ability to manage multiple tasks, deadlines, and issue resolutions sets you apart. Key Responsibilities: - Drive and manage maintenance and support activities efficiently, ensuring timely comp...

Role & responsibilities Serve as the first point of contact for employee relations issues, concerns, and grievances. Support investigations into workplace matters such as performance issues, conduct, or policy violations. Ensure accurate documentation of cases in HR systems or case management tools. Assist in the interpretation and application of HR policies, procedures, and employment regulations. Counsel employees and managers on workplace concerns, ensuring a fair and respectful approach. Maintain confidentiality and handle sensitive matters with discretion and integrity. Collaborate with HR Business Partners, Legal, and Compliance teams where required. Track and manage multiple cases sim...

About the Role As a SOC Analyst I EDR at NCG , you will play a pivotal role in safeguarding our digital assets and ensuring the integrity of our information systems. Your expertise in monitoring and responding to security incidents will directly contribute to the overall success of our organization by mitigating risks and enhancing our security posture. You will be part of a dynamic Security Operations Center (SOC) team, collaborating closely with other analysts and IT professionals to detect, analyze, and respond to cybersecurity threats in real-time. This role offers significant growth opportunities, allowing you to develop your skills in endpoint detection and response (EDR), incident res...

Title and Summary Associate Managing Consultant, Marketing Services-1Senior Specialist Marketing Services Advisors & Consulting Services Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercards rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer ba...

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLE (ENGLISH): Change Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION Vietnam/India/Romania/Brazil WORKING LANGUAGE: English NUMBER OF FTEs UNDER RESPONSIBILITY: Job Summaryto strengthen its service team, a strategic LIMS Program is looking for its Change Manager in the context of a worldwide rollout (targetmore than 300 instances). The IT Change Manager is responsible for overseeing and managin...

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to develop, integrate, and maintain BMC Helix solutions that meet our clients' unique needs. The ...

Title - Windows Senior Analyst Department -Enterprise Infrastructure Services (EIS) - Windows Platforms Location - Bangalore, INDIA Reports To - Senior Technical Manager - Windows Platforms Level 3 Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Technology Infrastructure Services team and feel like youre part of something bigger. About your team If you are passionate about delivering change in a technological world, look to Fidelity. Enterprise Infrastructure Services (EIS): is responsible for managing all infrastructure components global...

About the job: We are seeking a proactive and technically adept Customer Support Specialist to join our support team in Pune - India . In this role, you will serve as the first line of communication with our global customers, assisting them with a range of technical and non-technical issues related to our products, support and services. You will troubleshoot problems, work closely with technical support Engineers, and collaborate with cross-functional teams to ensure customer satisfaction. As you grow in this position at Red Hat, you will take on increasingly complex technical challenges and contribute to process improvement and knowledge base development, gaining exposure to enterprise-leve...

About The Role Skill required: Tech for Operations - Technology Architecture Designation: AI LLM Technology Architecture Assoc Dir Qualifications: Any Graduation Years of Experience: 18 to 28 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technol...

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Enables a su...

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Provide functional and/or technical support to inter...

Job Title - Security Operation Center- SOC - Associate / Senior Associate /Team Lead Location - Kolkata Responsible for triaging and responding to all emergency situations reported to the 24/7 Global Security Operations Center (SOC) through alarm systems, internal incident reporting, and situational awareness Provides support, direction, and documentation to assist in emergency response and recovery efforts Responsible for monitoring and analyzing intelligence across multiple data systems including government sources, news, and social media to identify and mitigate risk to Company operations and travel through targeted communications to impacted business units and respective stakeholders Exc...

About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud ...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SUSE Linux Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performanc...

About The Role Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level...

About The Role Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Managed Cloud Security Services Good to have skills : Incident Management, Security Information and Event Management (SIEM)Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and per...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Multiplatform Front End Development React Good to have skills : NA Educational Qualification : 15 Years fulltime education Project Role :Application Lead Project Role Description :Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have Skills :Multiplatform Front End Development ReactGood to Have Skills :Job Requirements :Key Responsibilities : Roles and Responsibilities Expected to be an SME. Collaborate and manage the team to perform. Responsibl...