2810 Incident Management Jobs - Page 26

Job description Provide Remote support to end user (Pan India). Assigned tickets should get attended as per timeline. Domain related issue. O365 (Teams, One Drive, Outlook Email Configuration. All client base Application support. Responsibilities: Provide Remote support to end user (Pan India) Assigned tickets should get attended as per timeline Resolved domain related issue Configure O365, Teams, One Drive, Outlook Email Configuration Give application support to all client base What we are looking for: Any Graduate Good Communication skill Learning attitude Ready to work in rotational shift Share this job Job Skills Apply now Apply for this job and hear back from the hiring manager in under 48 hours! Get In touch Are you interested in working with us? * Hot Links Reach Us 78, Ratnajyot Industrial Estate, Irla Lane, Vile Parle (W), Mumbai 400056. INDIA. Call Us

Join us as a Infrastructure Engineer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Infrastructure Engineer you should have experience with: Experience configuring, using or maintaining Kubernetes (OpenShift & EKS or AKS). Experience in developing and coding software using Python, Bash or Golang. Experience with Docker, Containers and Cloud-Native utilities and software. Hands on development experience on setting up infrastructure monitoring. Experience in developing Self-Service solutions for automation and TOIL reduction. Drive mindset for continuous improvement. Should have Observability hands on any of the tools Like Elastic, Prometheus Grafana. Some other highly valued skills may include: Experience in writing Ansible Playbooks or Chef Cookbooks. Foundational understanding of Cloud technologies within AWS or Azure. Familiarity with complex system integrations, REST APIs, Observability, Telemetry and microservice-based architectures. Elastic or any other tools hands on would be preferred. Have worked in an SRE / DevOps role. Experience with CI/CD tools , monitoring systems , and configuration management tools. Strong programming skills and Kubernetes internal knowledge. Bridge Knowledge gaps . Developed secure solutions optimised for cost & reliability. Handson experience on Portworx & Cilium . You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organizations technology communities to foster a culture of technical excellence and growth. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Key Responsibilities: Lead ITSM Initiatives: Oversee and drive the implementation of ITSM frameworks, best practices, and tools (e-g , ITIL), ensuring alignment with business objectives and ensuring that services are delivered efficiently and effectively, Process Optimization: Continuously assess and improve ITSM processes, including Incident Management, Problem Management, Change Management, Service Request Management, and more Identify areas for improvement and implement streamlined processes to enhance service delivery, Stakeholder Collaboration: Work closely with IT teams, business leaders, and external vendors to ensure alignment of IT services with organizational needs Act as a liaison between business requirements and IT operations, Incident and Problem Management: Oversee the effective management of critical incidents and problems, ensuring root causes are identified and that resolutions are implemented in a timely manner, Change Management Oversight: Ensure that the Change Management process is followed and that changes to the IT environment are implemented with minimal disruption to business operations Drive change approval board meetings, Performance Reporting and Analytics: Develop and monitor ITSM metrics and KPIs to assess the performance of IT services Provide insights and recommendations for continuous improvement through data-driven analysis, Service Level Management: Ensure that Service Level Agreements (SLAs) are adhered to, and proactively manage service performance to meet or exceed agreed-upon levels of service, Compliance and Best Practices: Maintain up-to-date knowledge of industry trends, regulations, and ITIL best practices to ensure compliance and alignment with industry standards, CMDB Compliance: Maintain the IT Infra and Software inventory and keep it up to date all the time, Release Management: Verify release notes and ensure whatever goes to production is as per production requirements and is production ready, Cloud Cost Management: Keep track of cloud cost and report and address anomalies through an incident Prepare cloud Capex/Opex reports, Experience required: 6 to 10 years Interested ones please share your CV at chandni@biz2x,

Join Zuora s high-impact Operations team, where you'll be instrumental in maintaining the reliability, scalability, and performance of our SaaS platform. This role involves proactive service monitoring, incident response, infrastructure service management, and ownership of internal and external shared services to ensure optimal system availability and performance. You will work alongside a team of skilled engineers dedicated to operational excellence through automation, observability, and continuous improvement. In this cross-functional role, you'll collaborate daily with Product Engineering & Management, Customer Support, Deal Desk, Global Services, and Sales teams to ensure a seamless and customer-centric service delivery model. As a core member of the team, you'll have the opportunity to design and implement operational best practices, contribute to service provisioning strategies, and drive innovations that enhance the overall platform experience. If you're driven by solving complex problems in a fast-paced environment and are passionate about operational resilience and service reliability, we d love to hear from you. Our Tech Stack: Linux Administration, Python, Docker, Kubernetes, MySQL, Kafka, ActiveMQ, Tomcat App & Web, Oracle, Load Balancers, REDIS Cache, Debezium, AWS, WAF, LBs, Jenkins, GitOps, Terraform, Ansible, Puppet, Prometheus, Grafana, Open Telemetry In this role you'll get to Architect and implement intelligent automation workflows for infrastructure lifecycle management, including self-healing systems, automated incident remediation, and configuration analomy detection using Infrastructure as Code (IaC) and AI-driven tooling. Leverage predictive monitoring and anomaly detection techniques powe'red by AI/ML to proactively assess system health, optimize performance, and preempt service degradation or outages. Lead complex incident response efforts, applying deep root cause analysis (RCA) and postmortem practices to drive long-term stability, while integrating automated detection and remediation capabilities. Partner with development and platform engineering teams to build resilient CI/CD pipelines, enforce infrastructure standards, and embed observability and reliability into application deployments. Identify and eliminate reliability bottlenecks through automated performance tuning, dynamic scaling policies, and advanced telemetry instrumentation. Maintain and continuously evolve operational runbooks by incorporating machine learning insights, updating playbooks with AI-suggested resolutions, and identifying automation opportunities for manual steps. Stay abreast of emerging trends in AI for IT operations (AIOps), distributed systems, and cloud-native technologies to influence strategic reliability engineering decisions and tool adoption. Who we're looking for Hands-on experience with Linux Servers Administration and Python Programming. Deep experience with containerization and orchestration using Docker and Kubernetes, managing highly available services at scale. Working with messaging systems like Kafka and ActiveMQ, databases like MySQL and Oracle, and caching solutions like REDIS. Understands and applies AI/ML techniques in operations, including anomaly detection, predictive monitoring, and self-healing systems. Has a solid track record in incident management, root cause analysis, and building systems that prevent recurrence through automation. Is proficient in developing and maintaining CI/CD pipelines with a strong emphasis on observability, performance, and reliability. Monitoring and observability using Prometheus, Grafana, and OpenTelemetry, with a focus on real-time anomaly detection and proactive alerting. Is comfortable writing and maintaining runbooks and enjoys enhancing them with automation and machine learning insights. Keeps up-to-date with industry trends such as AIOps, distributed systems, SRE best practices, and emerging cloud technologies. Brings a collaborative mindset, working cross-functionally with engineering, product, and operations teams to align system design with business objectives. 1+ years of experience working in a SaaS environment. Nice to Have: Red Hat Certified System Administrator (RHCSA) - Red Hat AWS Certification Certified Associate in Python Programming (PCAP) - Python Institute Docker Certified Associate (DCA) or Certified Kubernetes Administrator (CKA) Good knowledge of Jenkins Advanced certifications in SRE or related fields As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: Competitive compensation, corporate bonus program, performance rewards and retirement programs Medical insurance Generous, flexible time off Paid holidays, we'llness days and company wide end of year break 6 months fully paid parental leave Learning & Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental we'llbeing

we're looking for a Senior Technical Program Manager to lead high-impact, AI-focused programs that enhance service and sales experiences across traveler and partner journeys. you'll drive initiatives that bring LLMs, real-time inference, and automation into platforms like Salesforce Service Cloud and AWS Connect partnering across Machine Learning, Engineering, Product, and Data teams. This is a high-visibility role with long-term impact across Expedia Group domains, enabling AI adoption at scale and improving how we support and engage our global customers and partners. In this role, you will: Drive the end-to-end delivery of AI-powe'red initiatives from initial concept through production deployment and enterprise-wide scaling Lead programs delivering AI voice, chat, and agent-assist solutions using a mix of third-party tools, internal tech stacks, and bring-your-own (BYO) ML models Partner with ML Engineering teams to define requirements for LLM integration, real-time inference, and knowledge base optimization Work with Data Science teams to define model performance benchmarks, build experimentation frameworks (A/B testing), and support continuous improvement Coordinate AI integrations with Salesforce Service Cloud (OneDesk), including case management, knowledge management, omni-channel routing (Salesforce + AWS Connect), and tools like Einstein for Service, Agentforce, and Amazon Q/Bedrock Collaborate with internal engineering teams responsible for travel systems (booking, reservations, payments, loyalty) and service data platforms to enable seamless integration Balance technical innovation with legacy system constraints, managing integration complexity and technical debt while enabling modernization Engage with internal platform and vendor partners to ensure architecture alignment and solution scalability Develop and maintain detailed program plans, managing milestones, dependencies, risks, and resources across parallel workstreams Partner with Workstream Program Management and jointly provide executive and operational stakeholders with transparent communication on program progress, trade-offs, and risk mitigation Drive operational readiness and organizational change management to support AI adoption and successful deployments, adhering to and evolving established tenets, standards, and best practices Ensure disciplined TPM practice by managing AI program pipelines against highest business priorities, maximizing engineering capacity, resolving defects within SLA, supporting KTLO and infrastructure initiatives, and fostering deep partnerships with engineering managers and developers Continuously improve program management processes, delivery frameworks, and cross-functional collaboration models Experience and Qualifications: 10+ years of experience in Information Technology, with at least 5 years in technical program management roles driving cross-functional initiatives Proven track record managing large-scale AI/ML programs in production environments, especially in customer-facing or enterprise systems Experience delivering LLM-based solutions, conversational AI, or intelligent automation projects Deep understanding of the AI model lifecycle: training, validation, deployment, monitoring, and continuous iteration Experience with AI platform architecture decisions, scalable API design, and real-time inference systems Strong background in machine learning concepts, natural language processing (NLP), and generative AI technologies Understanding of data pipeline architectures, streaming data, ETL pipelines, data lakes, and cloud platforms (SQL proficiency a plus) Track record of delivering AI solutions that integrate with complex enterprise systems such as CRM, telephony, or knowledge management platforms Experience with enterprise-level incident management, operational readiness, and risk mitigation strategies Excellent communication and stakeholder management skills, with the ability to translate technical complexity into executive-level narratives Strong organizational, documentation, and planning skills; ability to manage multiple concurrent priorities with clarity

We are seeking a System Administrator to join our team. The ideal candidate will have a solid foundation in networking, Linux & Windows experience, and strong English communication skills. This role offers the opportunity to gain hands-on training in advanced monitoring tools, firewall management, and SSL certificate platforms. Primary Skills: Monitor network infrastructure and services to ensure uptime and performance. Respond to alerts and escalate issues as per defined procedures. Perform Linux & Windows system checks and log analysis. Work closely with senior engineers and customer teams for issue resolution. Maintain documentation related to network incidents, changes, and monitoring procedures. Participate in regular training sessions to develop skills in the following areas: BEST Monitoring Platform End User Troubleshooting Firewall Management IT Infra Security Incident Management DigiCert SSL Certificate Management Personal Qualities: Basic hands-on experience with Linux (any distribution). Basic hands-on experience with Windows OS s Strong understanding of networking fundamentals, including: TCP/IP, DNS, DHCP, Subnetting Routers, switches, firewalls (concepts) Network troubleshooting tools (ping, traceroute, netstat, etc) Strong analytical and problem-solving abilities. Willingness to learn and work in a customer-focused environment. Flexible to work in shifts (Eastern Time Zone) Preferred (Good to Have): Experience in using or exposure to any network monitoring tools. Basic understanding of firewall configurations and SSL certificates. Any certification such as CompTIA Network+, CCNA, or RHCSA is a plus.

The Manager, Support Team is responsible for leading a team of support engineers to ensure the delivery of exceptional technical support for ERP systems. This role focuses on managing team performance, overseeing escalations, and ensuring the team provides efficient, high-quality solutions to complex customer challenges. As a customer-centric leader, the Manager fosters a culture of accountability, responsiveness, and continuous improvement, ensuring that the support team consistently meets or exceeds customer expectations. By closely monitoring operational workflows, case handling, and escalations, the Manager ensures timely resolutions and adherence to Service Level Agreements (SLAs). The Manager works collaboratively with cross-functional teams, including Product Management, Engineering, and Customer Success, to resolve systemic issues, advocate for customer-driven product enhancements, and align on support objectives. Additionally, this role involves developing and implementing strategies to optimize support operations, improve team capabilities, and proactively address recurring customer issues. This position requires strong leadership, problem-solving skills, and a customer-first mindset. The Manager, ERP Support Team, plays a vital role in shaping the team s success while contributing to customer satisfaction and the overall effectiveness of ERP support operations. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. Responsibilities: Leadership and Team Management Guide and mentor the support team, fostering a culture of accountability, collaboration, and continuous learning. Set performance goals, provide constructive feedback, and develop individualized growth plans to enhance team capabilities. Lead daily stand-ups to align on case priorities, escalations, and team blockers. Escalation Management Oversee escalated cases, ensuring adherence to escalation protocols and effective communication with stakeholders. Act as an escalation owner for high-severity issues, coordinating resolution strategies with cross-functional teams. Manage structured handling of escalations, escalating to Directors or senior leadership when required. Process and Workflow Optimization Continuously evaluate and refine support workflows, triage, and escalation procedures to enhance efficiency and customer satisfaction. Lead initiatives for process improvements informed by performance data, feedback, and post-mortem reviews. Ensure adherence to SLAs and proactively address cases nearing SLA thresholds. Performance Tracking and Reporting Monitor team performance metrics (KPIs), such as response times, backlog counts, and escalation summaries. Analyze trends and generate weekly/monthly performance reports to inform strategic decisions and share insights with leadership. Conduct quarterly strategic reviews to assess team performance, identify process gaps, and align on goals. Resource and Capacity Management Develop staffing and scheduling plans to ensure adequate support coverage, including shift rotations and flexibility for changing demand. Optimize resource allocation to balance workload distribution and improve case handling efficiency. Adjust headcount or allocate additional resources based on workload and business priorities. Collaboration and Cross-Functional Engagement Serve as the primary liaison between the support team and other departments, including Product, Engineering, and Sales. Participate in cross-functional meetings to discuss product updates, recurring issues, and areas requiring collaboration. Advocate for customer needs in cross-department discussions, ensuring alignment on issue resolution strategies. Training and Knowledge Sharing Assess training needs and organize targeted technical sessions with R&D or Product teams to address skill gaps. Ensure the team contributes to and leverages the knowledge base, with regular compliance checks for accuracy and relevance. Facilitate post-mortem reviews for incidents and outages, documenting lessons learned and implementing preventive measures. Customer-Centric Operations Foster a customer-first mindset within the team, ensuring all interactions prioritize responsiveness, clarity, and customer satisfaction. Communicate effectively with customers during escalations, providing clear updates and managing expectations. Maintain transparency and professionalism in all customer-facing communications to build trust and loyalty. Bachelor s Degree in Information Technology, Business Administration, or a related field; equivalent professional experience will also be considered. Certifications such as ITIL v3/v4, PMP, or APICS are a plus but not required. Familiarity with customer support methodologies, incident management, and service delivery frameworks (e.g., ITIL, SDLC) is advantageous. 6+ years of experience in technical support, with at least 2+ years in a leadership or managerial role. Proven ability to handle high-severity escalations, optimize workflows, and improve team performance. Experience with ERP systems (e.g., QAD, SAP, Oracle ERP, Dynamics 365) is highly advantageous. Strong understanding of support workflows, escalation protocols, and SLA management. Familiarity with debugging tools, troubleshooting methodologies, and basic database management. Proficiency in analyzing performance data and identifying trends to drive informed decision-making. Soft Skills: Exceptional leadership and communication skills, with the ability to engage technical and non-technical stakeholders. Strong focus on customer satisfaction, with a deep understanding of customer needs and a commitment to exceeding expectations. Strong analytical and problem-solving abilities, with a focus on driving customer-centric solutions. Skilled in decision-making, balancing customer needs with organizational policies and resource constraints. Adaptable and proactive in addressing evolving technologies, customer needs, and organizational priorities. Experienced in mentoring and coaching team members to enhance their knowledge, performance, and growth. Technical Skills:

Role Incident / Problem / Defect Manager. Visit our website bmwtechworks.in to know more. Follow us on LinkedIn I Instagram I Facebook I X for the exciting updates. About the UNIT/ Unit Overview Engineering Platform PLOP/GDDM Location Pune Experience 8+ Number of openings 2 What awaits you/ Job Profile We are seeking a proactive and detail-oriented Incident / Problem / Defect Manager to oversee the lifecycle of incidents, problems, and defects across our IT and software systems targeting 3DX tool stack. This role ensures timely resolution, root cause analysis, and continuous improvement to minimize disruptions and enhance service quality . You d be required to share periodic reports with aim to get visibility of system gaps and actions required to address them. What should you bring along Incident Management: Lead the end-to-end incident management process, ensuring timely detection , logging, categorization, prioritization, and resolution . Coordinate with technical teams to restore normal service operations as quickly as possible. Communicate incident status and resolution updates to stakeholders and leadership . Conduct post-incident reviews and ensure documentation of lessons learned . Problem Management: Identify recurring incidents and conduct root cause analysis (RCA) to prevent future occurrences. Maintain the Known Error Database ( KEDB ) and ensure effective workaround solutions are documented. Collaborate with development and infrastructure teams to long-term fixes. Defect Management implement: Manage the defect lifecycle from identification through resolution and closure . Work closely with QA, development, and product teams to prioritize and track defect fixes. Ensure defects are properly documented , categorized, and communicated to relevant stakeholders. Analyze end-user issue trends and feedback to inform platform improvement opportunities or training needs. Must have technical skill Bachelor s degree in computer science, Information Technology, or a related field. 8+ years of experience in IT Service Management, QA, or Software Development, 3DX Operations & Admin technical knowledge Strong understanding of ITIL practices (certification preferred). Proven experience with incident and defect tracking tools (e.g., ServiceNow , JIRA , Remedy ). Excellent analytical, problem-solving, and communication skills. Ability to work under pressure and manage multiple priorities. Dashboard creation, maintenance for clear visibility. Familiarity with platform logs , batch jobs , and background services for troubleshooting. Demonstrated success managing production incidents and escalations in enterprise applications. Experience conducting or facilitating root cause analysis (RCA) and post-incident reviews . Ability to define and refine SOPs, workflows , and incident resolution matrices Good to have technical skills Knowledge in 3DX and Catia tool stack. ITIL v4 Foundation or Practitioner certification. Experience in Agile/Scrum environments. Familiarity with DevOps practices and CI/CD pipelines. Knowledge of risk management and compliance standards. Power BI knowledge would be a value addition.

Experience range must be above 5 years We are looking for a highly skilled STE for Finacle CBS. The candidate should have good knowldege on testing processes & should have good communication. The candidate will be responsible for Test deisgning, Test execution. Coordinate with developers, product managers, and stakeholders to understand requirements. The candidate should have ability to co-ordinate with developers for Defect resolution withing given SLAs.

We are looking forward to hire ServiceNow Professionals in the following areas : Our ServiceNow Competency is looking forward to hire ServiceNow ITOM & SAM Developers for a client project who thrive on challenges and desire to make a real difference in the business world. The shortlisted candidate should have strong communication, interpersonal, analytical, and problem-solving skills. Should have an ability to effectively communicate technical concepts within the team, and is able to work individually or as part of a team to achieve project goals. You are required to have skills in the following areas: Bachelor s degree in Computer Science, Information Systems or a related field Overall 5-8 years of experience in ServiceNow with at least 3+ years in ServiceNow SAM Devlopment & Implementation Good experience in ServiceNow implementation and Service Catalog and Flow desigenr flows. Experience working on User Administration, Client Scripts, UI Policies, Data Policies, Import Sets, Update Sets, Business Rules, Script Includes, UI Actions, ACLs, Email Notification, UI, Scripts, Scheduled Jobs, Fix Scripts, Service Catalog, Workflow, Glide. Strong interpersonal and communication skills . Responsibilities: A ServiceNow professional should be proficient in all the modules of the ITSM suite (Incident Management, Change Management, Problem Management, and Service request Management) , ITOM ( CMDB + Discovery) , Software Asset Management 5+ years of Service Now Developer experience with 3+ years of experience in ServiceNow SAM application, Hands-on design, development and deployment experience with the ServiceNow platform. Design, Develop and Implement solutions for ServiceNow SAM. It is a must to have good experience in writing client scripts, Business Rules, Client catalog scripts, ACLs in the programming language. Should work on Notification Engine by creating custom notification tags. nice to have ATF skills Must to have the Flowdesigner flow exp They must create Service Request Definitions (SRD) using a standard process as well as an Advanced level. Should have working experience in creating web services, fetching the data to vendor form, and configuring Mid-Tier. Should possess sound knowledge to use the data management tool to update the values in bulk. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Overview We are ooking for a detai-oriented enterprise architect toassistin the impementation of programs for cient needs. The enterprise architect's responsibiities incude improving the current IT infrastructure,optimizingbusiness operations, and setting the direction and approach for integrating information appications and programs. The enterprise architect is aso responsibe forcataoging, deveoping, coordinating, communicating,maintaining, and enforcing overa enterprise architecture modes, representations, initiatives, capabiities, and components to adequatey perform the organization's business and technoogy activities. To be successfu as an enterprise architect, you shoud have exceent technica, anaytica, and project management skis. You shoud aso have strong eadership, communication, and interpersona skis Responsibiities Primary Skis: Service Now Deveopment, ServiceNow FSM, ServiceNow ITSM Secondary Skis: ServiceNow Workfow, ServiceNow Knowedge Management, ServiceNow Performance Anaytics Roes & Responsibiities Evauating interna functions, business deveopment strategies, and IT processes and suggesting improvements. Creating business architecture modes to refect the organization's strategies and goas and creating and impementing business visions and goas. Evauating systems engineering, taent recruiting, and accounting modes for discrepancies and vunerabiities. Suggesting ideas to reduce costs in IT and business eadership. Organizing training to improve empoyees' knowedge and skis for future organizationa growth. Conducting research in taent management to improve the organization's business operations. Providingbusiness architecture and systems processing guidance. Ensuring the efficiency, security, and support of the organization's goas. Creating methods for compiance architecture, such as data storage, metadata management, and change contro. Determiningand impementing buid versus buy strategies, mentor personne, and views of the overa business strategy. Expertise in ServiceNow FSM modue configuration, customization, and integration. Proficiency in JavaScript, HTML, CSS, and other web technoogies. Experience with ServiceNow scripting and API integrations. Knowedge of ITIL processes and best practices. Exceent anaytica and probem-soving skis. Strong communication and interpersona skis. Abiity to work independenty and as part of a team. Strong organizationa and mutitasking abiities . Quaifications Bacheor’s degree in computer science, Information Technoogy, or reated fied. Certifications CIS- certification is mandatory. Additiona ServiceNow certifications are a pus. NoteCandidate shoud be wiing to earn new modues in ServiceNow as per Project requirements

Overview Must be a strong program manager. Managed 50+ engineers with 5+ managers directy reporting. Shoud have managed arge managed services appication support program. Shoud have cient server appication architecture detais. Must be hands-on with scripting. Shoud poses strong communication, presentation skis. Must have managed customers against given SLAs. SLA tracking, reporting. Shoud be very good in Incident Outage handing. Must be wiing to go beyond to sove probem permanenty. Shoud have good experience managing 5+ managers as direct reportees. Shoud have managed Appication support with knowedge on Infra, Patform, Database maintenance. Abe to tak to customer by quicky understanding the Appication probem and resove.Coach and guide new engineers with proper KT pan. Report progress of the new engineers. Lead from front on difficut probems with Customer.Drive eads to automate repeated tasks and present those with Customer weeky.Contribute to proposas. Responsibiities Must be a strong program manager. Managed 50+ engineers with 5+ managers directy reporting. Shoud have managed arge managed services appication support program. Shoud have cient server appication architecture detais. Must be hands-on with scripting. Shoud poses strong communication, presentation skis. Must have managed customers against given SLAs. SLA tracking, reporting. Shoud be very good in Incident Outage handing. Must be wiing to go beyond to sove probem permanenty. Shoud have good experience managing 5+ managers as direct reportees. Shoud have managed Appication support with knowedge on Infra, Patform, Database maintenance. Abe to tak to customer by quicky understanding the Appication probem and resove.Coach and guide new engineers with proper KT pan. Report progress of the new engineers. Lead from front on difficut probems with Customer.Drive eads to automate repeated tasks and present those with Customer weeky.Contribute to proposas. Must be a strong program manager. Managed 50+ engineers with 5+ managers directy reporting. Shoud have managed arge managed services appication support program. Shoud have cient server appication architecture detais. Must be hands-on with scripting. Shoud poses strong communication, presentation skis. Must have managed customers against given SLAs. SLA tracking, reporting. Shoud be very good in Incident Outage handing. Must be wiing to go beyond to sove probem permanenty. Shoud have good experience managing 5+ managers as direct reportees. Shoud have managed Appication support with knowedge on Infra, Patform, Database maintenance. Abe to tak to customer by quicky understanding the Appication probem and resove.Coach and guide new engineers with proper KT pan. Report progress of the new engineers. Lead from front on difficut probems with Customer.Drive eads to automate repeated tasks and present those with Customer weeky.Contribute to proposas.

Overview The ADM-Lead roe is a key position within the AD & ASM department. The roe wi report to the ADM-Lead and can be based at any Prodapt ocation across the gobe. The overa purpose of the position is to activey engage in requirements gathering, create requirements traceabiity matrix, understand the system architecture, functiona fow, and data mode, and assist in code deveopment, optimization and reviews. The candidate wi aso be responsibe for deveoping reusabe code ibraries and frameworks, comprehending end-to-end depoyment process and reated toos, and recommending enhancements to the organization's customer vaue proposition. Responsibiities Activey engage in requirements gathering and compiation Create requirements traceabiity matrix; Review Impact Anaysis documents; Understand the system architecture, functiona fow and the data mode & Review design documents compied by peers and recommend modifications Decipher high eve business requirement documents and transate it into code; Integrate medium to arge sized system modues; Create PoCs and conduct system demos; Activey engage in system architecture discussions & In-charge of code deveopment, optimization, and reviews Deveop reusabe code ibraries and frameworks; Enhance unit-testing processes through automation and best practices &Comprehend end-to-end depoyment process and reated toos Comprehend the project timeines, miestones and metrics and assist in documentation and tracking; Recommend enhancements to organization's customer vaue proposition Demonstrate the abiity to earn about customer segments, industry competitors and create soutions for simpe and medium probems faced by the industry. Strong experience in Appication Deveopment Experience in requirements gathering, creating requirements traceabiity matrix and review impact anaysis documents Strong understanding of system architecture, functiona fow, and data modeing Strong knowedge of soution design and the abiity to recommend modifications Experience in eading incident management and probem management, and driving ITIL framework Experience in project and team management, financia and operationa metrics, and driving project panning activities.

Join us as a Risk Analytics Lead Analyst If you have an analytical mindset and a keen eye for detail, this could be the ideal role for you You ll follow structured processes in order to analyse business risk profiles and decisions with reference to regulatory and risk policy requirements Hone your analytical skills and take on this collaborative role which offers excellent opportunities for progression Were offering this role at associate level What youll do As a Lead Analyst, you ll prepare written communications that share an understanding of the regulatory and risk policy requirements for a given business activity. You ll conduct quantitative analysis using authorised tools and includes the preparation of quantitative information for inclusion in management, regulatory and other external reporting. Additionally, you ll be: Supporting governance and control activities including deliverables tracking for meeting minutes and maintaining MI for incident management Supporting the delivery of change initiatives that enhance the efficiency or effectiveness of analytical output Providing clear and well presented analysis Supporting the delivery of all milestones to within agreed dates, budget and quality standards The skills youll need To be successful in this role, you ll need banking or financial services experience along with knowledge of risk systems, methodologies and processes in a retail or wholesale banking environment. We expect you to be qualified to degree level in a numerate discipline and bring experience in data driven analysis. You ll also need: Broad analytical skills Good interpersonal skills The ability to work as part of a team, share ideas and learn from others Hours 45 Job Posting Closing Date: 01/07/2025

About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: - Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. - Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. - Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). - Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. - Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. - Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. - Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - RAN Fundamentals and Change Management. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Knowledge sharing and learning. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: Domain Support Specialist Job Stage: Job Stage 3 Primary Recruiter: ItiRaj Verma Hiring Manager: Priyankal Khurana

L1 Support Associate Introduction The Economist Technology teams deliver the tech which brings Economist Intelligence & Economist Impact to life for millions of avid readers, podcast listeners and content watchers. You will join our team at a time when the demand for excellence in our digital customer experience is higher than ever before. You will join a profitable, responsible business with a brand and culture that you can be proud of and with every opportunity to deliver success for the Group and yourself. We are seeking an L1 Support Associate. You will be dedicated to learning about technology management and will provide first class support for our growing service management capability. If you are a collaborative team member with a practical, can-do attitude and would like to join our fantastic team, we would love to hear from you. As part of this role you may expect to occasionally be available during non-standard working hours as per operational and business requirements. Job Summary: L1 Support Associate will be responsible for supporting Level 1 Technical Services ensuring smooth operations, and contributing to continuous service improvement for various TEG Business Units - Economist Intelligence, Economist Impact and Economist Newspaper. This role involves assisting with Service Desk, Incident, Problem, Change, and Service Request management, working closely with IT, DevOps, Engineering, Product, Project, Support teams and stakeholders to maintain high service quality and efficiency. Key Responsibilities: L1 Service Operations: Supports 24/7/365 monitoring and triage of alerts, incidents, and service requests Follows runbooks for issue validation, priority assessment, basic troubleshooting and resolution Manages escalations to L2 as required and communicates status to stakeholders Assists in managing Jira Service Desk Board -ownership of ticket queues, manage aging and keep daily churn healthy Assist in managing ITSM processes, including Major Incident, Incident, Service Request, Problem, Change, and Request Management. Support Service Level Agreements (SLAs) and internal OLAs. ITSM tool (JIRA, Confluence, ServiceNow, etc) usage and ensure accurate documentation of incidents and requests. Supporting Major Incident Management process Coordinate response efforts, engage relevant teams, communicate updates to stakeholders, and drive rapid resolution to minimize downtime (as needed) Maintain incident records and generate reports for performance analysis (as needed) Supports Continuous Improvement Initiatives (as needed) Qualifications & Skills: Education & Skills Required: Bachelor s degree in Information Technology, Computer Science, or a related field. 3-5 years of experience in IT service management, Technical L1 Support, Help desk Hands-On Experience with any of ITSM tools like ServiceNow, BMC Remedy, Confluence, Jira Service Management (Atlassian Suite), etc Understanding of ITIL principles and IT service management frameworks. ITIL Foundation certification Desirable (not mandatory): Understanding/skills in Observability & monitoring tools Understanding/skills in subscription & payments Understanding of AWS/Cloud Ops Soft Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Detail-oriented with strong organizational skills. #LI-Hybrid What we offer Benefits We offer excellent benefits including an incentive programme, generous annual and parental leave policies, volunteering days and well-being support throughout the year, as well as free access to all Economist content. Country specific benefits are also offered. Our Values Our values are a collective set of beliefs and behaviours that strengthen The Economist Groups purpose and demonstrate where we want to be as an organisation. They reflect on our mission to pursue progress for individuals, organisations and the world. Independence We are not bound to any party or interest and encourage exploration and free-thinking. We champion freedom, both within our organisation and around the world. Integrity We are bold in our efforts to uncover the truth and stand up for what we believe in. We inspire trust through our rigour, fact-checking and transparency. Excellence We aspire to the highest standards in all we do. We are ambitious and inquisitive in our pursuit of continuous progress and innovation. Inclusivity We value diversity in thought and background and encourage healthy debate with a breadth of perspectives. We treat our colleagues and customers fairly and respectfully. Openness

Senior Site Reliability Engineer II (Open) Would you like to be part of a team that delivers high-quality software to our customers? Are you a visible champion with a can do attitude and enthusiasm that inspires others? About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About the Team This Team performs complex research, design, and software development assignments within a software functional area or product line, and provides direct input to project plans, schedules, and methodology in the development of cross-functional software products. About the Role Senior Site Reliability Engineer II will be closely working with SREs and other stakeholder across geographies on their platform requirements using MS Azure. This role is imperative as we migrate from on-premises infrastructure to cloud solutions, which substantially increases operational complexity and workload. This role will focus on automation and optimization reducing manual effort, ensuring platform reliability, and supporting our efforts to better manage and contain increasing cloud costs and the rapidly growing data estate in Azure. Proficient in Azure-based platform operations, monitoring, and incident management with expertise in tools like Azure Monitor, ADF, Synapse, Databricks, CI/CD, and strong problem-solving and communication skills. The candidate should also be willing to work in on-call rotations or provide after-hours support if needed. Responsibilities: Daily monitoring, incident response, and performance tuning Automation and optimization to reduce manual effort Ensuring platform reliability Supporting efforts to manage and contain increasing cloud costs Managing the rapidly growing data estate in Azure Willingness to work in on-call rotations or provide after-hours support if needed Requirements: Should have total 8+ years of experience and 4+ years of relevant experience. Certification on AZ-900, AZ-104 Azure Platform Operations & Monitoring. Hands-on experience with Azure Monitor, Log Analytics, and Application Insights Familiarity with Azure Data Factory, Synapse, and Databricks. Azure Storage, Key Vault, and Role-Based Access Control (RBAC) Knowledge of SDLC process like requirement gathering, design, implementation (Coding), testing, deployment, and maintenance. Proficient in requirement gathering and documentation , m onitoring & Incident Management . Proficiency in setting up alerts, dashboards, and automated responses Experience with uptime/health monitoring and SLA enforcement Ability to triage platform issues and coordinate with engineering teams . Comfortable with log review, root cause analysis, and performance tuning Strong problem-solving and communication skills . Excellent communication skills - verbal and written. Desirable Skills: Github Actions Unity Catalog Familiarity with ITIL or operational runbooks is a good to have. Learn more about the LexisNexis Risk team and how we work We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .

Overview Location - Hyderabad/Gurgaon Experience - 4-8 years L2 Application Support Engineer - (Atlas reasoning engine) We at Publicis Sapient, enable our clients to thrive in Next and to create business value through expert strategies, customer-centric experience design, and world-class product engineering. The future of business is disruptive, transformative and becoming digital to the core. In our 20 + years in IT, never before have we seen such a dire need for transformation in every major industry - from financial services to automotive, consumer products, retail, energy, and travel. To make this transformative journey a reality in these exciting times, we seek Rockstars who will: Brave it out to go do the next; what will be from what is Exhibit the optimism that says there is no limit to what we can achieve deeply-skilled, bold, collaborative, flexible Reimagine the way the world works to help businesses improve the daily lives of people and the world. Our people thrive because of the belief that it is both our privilege and responsibility to usher our clients and the world into Next. Our work is fueled by challenging boundaries, multidisciplinary collaboration, highly agile teams, and the power of the newest technologies and platforms. If that s you, come talk to us! This is the world-class engineering team where you should build your career JOB PURPOSE This position is to provide to 2nd level of support for all application-level production environment issues, user support queries and requests. JOB RESPONSIBILITIES Below are key role and responsibilities for this position: Interact with L1 and keep run-books and Standard support operational procedures(SOP) up-to-date Perform Ad-hoc support tasks and prepare reports for business Troubleshoot all the new incidents/issues for which knowledge base is not available and escalated by L1 team Resolve the incidents/issues as per agreed SLA Address the service requests as per agreed SLA Follow the escalation process to escalate to L3 team or next level of support as per escalation metric if unable to resolve the issue within agreed time window Prepare the Incident post-mortem / RCA(Root cause analysis) report of incidents and share it with all the stakeholders within agreed timeline Perform the shift handover activities as per agreed SOPs Participate in problem management, change management, knowledge management, even management etc. Update knowledge base with new learnings, changes in resolution steps etc. in timely manner Ensure SLA/KPI (under control of L2 team like incident response time are met and collect/update data of it in required tools Help shift/team lead to prepare to various operational reports required by internal and external stakeholders Contribute to support reusable assets and internal knowledge sharing sessions Work to build-up skills for L3 support level Work on POC of different solutions, tools etc. POC Coordinate with L1 and L3 engineers (as per case requirement) on various issues, incidents, service requests, user queries, various changes in environment, various events etc. Work on automation of manual activities if possible and share the details of automation opportunities with L3 team Personal Attributes: Systematic problem-solving approach, coupled with effective communication skills and a sense of drive Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution Should be flexible to work in all shifts Ability to prioritize when under pressure SKILL REQUIREMENTS Must Skills Hands-on experience with Salesforces Atlas Reasoning Engine . Ability to troubleshoot and support AI agent workflows powered by Atlas, including task orchestration and decision-making logic. Familiarity with System 2 reasoning models, reinforcement learning feedback loops, and graph-based architectures. Experience monitoring and optimizing autonomous agent performance in production environments. Proficiency in analyzing logs and telemetry data from Atlas-powered agents to identify and resolve issues. Understanding of event-driven systems and asynchronous task execution in enterprise AI platforms. Ability to collaborate with AI/ML teams to escalate and resolve complex reasoning or orchestration issues. Exposure to Agentforce or similar AI agent ecosystems is a strong plus Familiarity and working experience on ecommerce projects Working knowledge with ServiceNOW ITSM tool Knowledge of Production Support processes and procedures. Have ability to demonstrate functional and technical architecture knowledge and correlate between the two from past experiences Have good exposure of ITIL Processes like Incident Management, Problem Management, and Knowledge Management etc. Nice to have Skills Good understanding of Accessibility and comfortable using dev tool bar for debugging. Have some exposure of cloud technologies Have understanding of how cloud infrastructure is setup, applications are deployed, various services are setup and used etc. Have ability to understand the technical errors in the application log and understand the solutions provided by L3/Development teams at least at high level

Senior Site Reliability Engineer II (Open) Would you like to be part of a team that delivers high-quality software to our customers Are you a visible champion with a can do attitude and enthusiasm that inspires others About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https//risk.lexisnexis.com About the Team This Team performs complex research, design, and software development assignments within a software functional area or product line, and provides direct input to project plans, schedules, and methodology in the development of cross-functional software products. About the Role Senior Site Reliability Engineer II will be closely working with SREs and other stakeholder across geographies on their platform requirements using MS Azure. This role is imperative as we migrate from on-premises infrastructure to cloud solutions, which substantially increases operational complexity and workload. This role will focus on automation and optimization reducing manual effort, ensuring platform reliability, and supporting our efforts to better manage and contain increasing cloud costs and the rapidly growing data estate in Azure. Proficient in Azure-based platform operations, monitoring, and incident management with expertise in tools like Azure Monitor, ADF, Synapse, Databricks, CI/CD, and strong problem-solving and communication skills. The candidate should also be willing to work in on-call rotations or provide after-hours support if needed. Responsibilities Daily monitoring, incident response, and performance tuning Automation and optimization to reduce manual effort Ensuring platform reliability Supporting efforts to manage and contain increasing cloud costs Managing the rapidly growing data estate in Azure Willingness to work in on-call rotations or provide after-hours support if needed Requirements Should have total 8+ years of experience and 4+ years of relevant experience. Certification on AZ-900, AZ-104 Azure Platform Operations & Monitoring. Hands-on experience with Azure Monitor, Log Analytics, and Application Insights Familiarity with Azure Data Factory, Synapse, and Databricks. Azure Storage, Key Vault, and Role-Based Access Control (RBAC) Knowledge of SDLC process like requirement gathering, design, implementation (Coding), testing, deployment, and maintenance. Proficient in requirement gathering and documentation , m onitoring & Incident Management . Proficiency in setting up alerts, dashboards, and automated responses Experience with uptime/health monitoring and SLA enforcement Ability to triage platform issues and coordinate with engineering teams . Comfortable with log review, root cause analysis, and performance tuning Strong problem-solving and communication skills . Excellent communication skills - verbal and written. Desirable Skills Github Actions Unity Catalog Familiarity with ITIL or operational runbooks is a good to have. Learn more about the LexisNexis Risk team and how we work We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers EEO Know Your Rights .

The Manager for 24x7 Application Support is responsible for ensuring the smooth and efficient operation of mission-critical applications in a round-the-clock support environment. This role involves: Overseeing support teams to maintain high performance and morale. Managing incidents promptly to minimize downtime and impact. Ensuring service levels are consistently met or exceeded. Coordinating with various stakeholders to maintain system uptime and reliability. Proactively identifying potential issues to prevent disruptions. Continuously improving service delivery processes. Ensuring application performance aligns with business objectives. The Support Manager will work proactively to identify potential issues, improve service delivery, and ensure application performance aligns with business objectives. Key Roles and Responsibilities: Service Delivery Management Oversee the 24x7 support services for all critical business applications, ensuring high availability and timely resolution of incidents and requests. Manage and ensure adherence to service level agreements for response times, resolution times and overall service quality. Coordinate with cross-functional teams, including level 2, infrastructure and development teams, to ensure seamless application support, Incident Management Ensure timely identification and resolution of high priority incidents to minimize business disruption. Oversee incident management process, ensuring incidents are logged, tracked and escalated appropriately. Ensure a robust problem management process is in place to address recurring application issues and work with teams to implement long term solutions. Team Leadership and Support Lead and manage the 24x7 support team, ensuring they are adequately staffed and trained to handle the demands of continuous application support Provide leadership and mentoring to team members, setting performance goals and ensuring team performance aligns with organizational expectations. Foster a collaborative and supportive environment, ensuring team can effectively manage incidents and communicate with stakeholders. Continual Service Improvement Proactively identify areas for improvement in application support, implementing enhancements to processes, tools and technologies. Monitor application performance and trends to identify potential issues and ensure service continuity. Work closely with other teams to implement proactive measures that reduce incidents and improve service availability. Stakeholder Communication and Reporting Serve as a primary point of contact for key stakeholders, providing regular updates on application performance, incident resolution and service metrics. Produce regular reports on application support performance including, incident management, downtime and KPIs. Risk and Compliance Management Ensure that the application support service complies with relevant regulatory and security requirements. Monitor and address any security vulnerabilities related to the supported applications. Ensure proper backup, disaster recovery and business continuity plans are in place for all supported applications. Impact Youll Make: Qualifications: Experience 10 + years of experience in application support (Java, Linux, Kafka, PostGre based) and IT service management with at at least 2-3 years of experience in a leadership role. Proven experience managing 24x7 support environments, particularly for mission critical or enterprise level applications. Strong understanding of ITIL processes including incident management, change management and problem management Experience working on monitoring tools, ticketing tools (Splunk, BMC Remedy, JIRA). Familiarity with cloud platforms, infrastructure and applications is a plus. Skills Excellent leadership and team management abilities. Strong communication skills with ability to effectively communicate with both technical teams and business stakeholders. Ability to manage high-pressure situations and ensure swift resolution of incidents. Analytical mindset with the ability to identify trends, root causes and improvement opportunities. Ability to deliver high quality support Certifications ITIL Foundation Certification (preferred) This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Manager I, Applications Support

Our Purpose Title and Summary Reliability Engineer I Job Title: Customer Operations Triage and Collaboration Engineer Company: Mastercard About Mastercard: At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results Technology at Mastercard: What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable. And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day. About the Role: A Customer Operations Triage and Collaboration role involves handling customer work-orders, resolving issues, and coordinating with other to ensure a positive customer experience. Key responsibilities include triaging incoming requests, escalating complex issues, and collaborating with internal teams like business operations, customer technical services, program and product development. This role also often involves maintaining knowledge of products and services, identifying opportunities for improvement, and contributing to the overall customer journey. See the big picture and help create and enforce standards and practices that help our customers have smooth run Responsibilities: Monitor and respond to incoming tickets, alerts, or calls through the designated support channels. Categorize and prioritize customer tickets based on urgency, severity, and impact, ensuring timely and efficient resolution. Provide appropriate solutions or workarounds and escalate issues to the appropriate team when needed. Work closely with other teams (CTS, Biz Ops , product development) to gather information, understand complex issues, and develop comprehensive solutions. Maintain clear and effective communication with stakeholders, providing updates on issue status and resolution progress. Maintain and update knowledge base articles and internal documentation to improve self-service capabilities and ensure consistent information delivery. Maintain accurate and detailed records of triaged issues in the ticketing system. Escalate critical incidents following established protocols. Contribute to documentation and continuous improvement of triage processes. Identify and propose process improvements to streamline triage and collaboration workflows, enhancing efficiency and customer satisfaction. Track and analyze key performance indicators (KPIs) related to triage efficiency, issue resolution time, and customer satisfaction. Maintain accurate records of customer issues and resolutions in Mastercard ticketing platforms. Stay up-to-date on new products, features, and procedures to effectively support customers Identify areas of toil and improve support methods to reduce the identified toil over time. Increase automation and tooling to reduce toil manual intervention Analyze ITSM activities of the platform and provide feedback loop to relevant stakeholders on efficiency gaps and concerns Required Technical Skills Strong Linux foundation. Able to navigate and use commands while troubleshooting issues Database concepts and commands, Oracle, SQL, Mongo Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog. Experience in ITSM practices with knowledge on incident management and service desk operations will be good Understanding of Ticketing system and workflows in a large corporate setting. Understanding of client-server relationships, network concepts, and operating system navigation. Understanding of TCP/IP, DNS, HTTP/S, VPNs, firewalls Familiarity with cloud networking (AWS VPCs, Azure VNets) will be added benefit Required General Skills: Systematic problem-solving approach, analytical skills coupled with sense of ownership Interest in analyzing, and troubleshooting large-scale distributed systems A passion for observability, automation, and continuous improvement Capability to embrace challenging opportunities, while effectively contributing as a member of a diverse, geographically dispersed, and matrix-structured project team Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system Strong verbal and written communication skills, including the ability to explain technical issues to non-technical audiences.

Reliability Engineer I Job Title: Customer Operations Triage and Collaboration Engineer Company: Mastercard About Mastercard: At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results Technology at Mastercard: What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable. And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day. About the Role: A Customer Operations Triage and Collaboration role involves handling customer work-orders, resolving issues, and coordinating with other to ensure a positive customer experience. Key responsibilities include triaging incoming requests, escalating complex issues, and collaborating with internal teams like business operations, customer technical services, program and product development. This role also often involves maintaining knowledge of products and services, identifying opportunities for improvement, and contributing to the overall customer journey. See the big picture and help create and enforce standards and practices that help our customers have smooth run Responsibilities: Monitor and respond to incoming tickets, alerts, or calls through the designated support channels. Categorize and prioritize customer tickets based on urgency, severity, and impact, ensuring timely and efficient resolution. Provide appropriate solutions or workarounds and escalate issues to the appropriate team when needed. Work closely with other teams (CTS, Biz Ops , product development) to gather information, understand complex issues, and develop comprehensive solutions. Maintain clear and effective communication with stakeholders, providing updates on issue status and resolution progress. Maintain and update knowledge base articles and internal documentation to improve self-service capabilities and ensure consistent information delivery. Maintain accurate and detailed records of triaged issues in the ticketing system. Escalate critical incidents following established protocols. Contribute to documentation and continuous improvement of triage processes. Identify and propose process improvements to streamline triage and collaboration workflows, enhancing efficiency and customer satisfaction. Track and analyze key performance indicators (KPIs) related to triage efficiency, issue resolution time, and customer satisfaction. Maintain accurate records of customer issues and resolutions in Mastercard ticketing platforms. Stay up-to-date on new products, features, and procedures to effectively support customers Identify areas of toil and improve support methods to reduce the identified toil over time. Increase automation and tooling to reduce toil manual intervention Analyze ITSM activities of the platform and provide feedback loop to relevant stakeholders on efficiency gaps and concerns Required Technical Skills Strong Linux foundation. Able to navigate and use commands while troubleshooting issues Database concepts and commands, Oracle, SQL, Mongo Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog. Experience in ITSM practices with knowledge on incident management and service desk operations will be good Understanding of Ticketing system and workflows in a large corporate setting. Understanding of client-server relationships, network concepts, and operating system navigation. Understanding of TCP/IP, DNS, HTTP/S, VPNs, firewalls Familiarity with cloud networking (AWS VPCs, Azure VNets) will be added benefit Required General Skills: Systematic problem-solving approach, analytical skills coupled with sense of ownership Interest in analyzing, and troubleshooting large-scale distributed systems A passion for observability, automation, and continuous improvement Capability to embrace challenging opportunities, while effectively contributing as a member of a diverse, geographically dispersed, and matrix-structured project team Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system Strong verbal and written communication skills, including the ability to explain technical issues to non-technical audiences.

Role Incident / Problem / Defect Manager. Visit our website bmwtechworks.in to know more. Follow us on LinkedIn I Instagram I Facebook I X for the exciting updates. About the UNIT/ Unit Overview Engineering Platform PLOP/GDDM Location Pune Experience 8+ Number of openings 1 What awaits you/ Job Profile We are seeking a proactive and detail-oriented Incident / Problem / Defect Manager to oversee the lifecycle of incidents, problems, and defects across our IT and software systems targeting CATIA tool stack. This role ensures timely resolution, root cause analysis, and continuous improvement to minimize disruptions and enhance service quality . You d be required to share periodic reports with aim to get visibility of system gaps and actions required to address them. What should you bring along Incident Management: Lead the end-to-end incident management process, ensuring timely detection , logging, categorization, prioritization, and resolution . Coordinate with technical teams to restore normal service operations as quickly as possible. Communicate incident status and resolution updates to stakeholders and leadership . Conduct post-incident reviews and ensure documentation of lessons learned . Problem Management: Identify recurring incidents and conduct root cause analysis (RCA) to prevent future occurrences. Maintain the Known Error Database ( KEDB ) and ensure effective workaround solutions are documented. Collaborate with development and infrastructure teams to long-term fixes. Defect Management implement: Manage the defect lifecycle from identification through resolution and closure . Work closely with QA, development, and product teams to prioritize and track defect fixes. Ensure defects are properly documented , categorized, and communicated to relevant stakeholders. Must have technical skill Bachelor s degree in computer science, Information Technology, or a related field. 8+ years of experience in IT Service Management, QA, or Software Development, CATIA V5 & CATIA V6 Strong understanding of ITIL practices (certification preferred). Proven experience with incident and defect tracking tools (e.g., ServiceNow , JIRA , Remedy ). Excellent analytical, problem-solving, and communication skills. Ability to work under pressure and manage multiple priorities. Dashboard creation, maintenance for clear visibility. Understanding of CAD workstation environments, networked licensing (DSLS). Experience conducting or facilitating root cause analysis (RCA) and post-incident reviews . Ability to define and refine SOPs, workflows , and incident resolution matrices . Good to have technical skills ITIL v4 Foundation or Practitioner certification. Experience in Agile/Scrum environments. Familiarity with DevOps practices and CI/CD pipelines. Knowledge of risk management and compliance standards. Power BI knowledge would be a value addition.

Perficient India is looking for Senior Technical Consultant - GCP Data Engineer to join our dynamic team and embark on a rewarding career journey We are seeking a versatile technical consultant to assess and maintain our information technology systems To ensure success as a technical consultant, you should exhibit extensive experience in providing Information Technology support in a demanding environment Outstanding technical consultants ensure that company IT systems run efficiently Documenting processes and monitoring system performance metrics Implementing the latest technological advancements and solutions Performing diagnostic tests and troubleshooting

Roles/Responsibilities Drive Global Infrastructure technical response to major incidents, establishing command and control through the entire incident lifecycle Drive collaboration of multiple technology skill sets via technical bridges and use of WAR rooms Authoritatively and confidently guide Major or potential major incidents to resolution; to make decisions on under pressing circumstances, that may have production impacting implications Provide updates in line with the agreed communications processes Build and Develop relationships from both a customer and technical point of view, driving global interaction with stakeholders and partners Must be able to multitask in a stressful environment Work with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process Manage the operational support and oversee remediation activities with designated extended managed service providers Performs other work related duties as assigned Working knowledge of relevant technologies (e g , Windows and Unix platforms, voice and data networks, LAN/WAN, security infrastructure, etc ) Helping to create business aligned support of the Incident Management process Experience with the ITSM ticketing tools such as Remedy/Service Now/HPSM for incident/ticket logging, updates & resolution Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation Join us Lets care for tomorrow