19944 Incident Management Jobs - Page 26

The promise of working at Apple is the opportunity to do your life s best work and be part of something big Imagine what you could do here At Apple, new insights have a way of becoming phenomenal platforms, services, and customer experiences very quickly Bring passion and dedication to your job and theres no telling what you could accomplish Emerging Technology Services team productizes upcoming software and evangelizes it to the Apple community We are an SRE/DevOps/Operational Intelligence team rolled into one The platforms and software trends that we create are technology pillars that support Apple From eCommerce to reporting systems we make it seamless for disparate systems talk to each o...

We are seeking a Architect to join our high-performance architecture team that actively contributes to the delivery of cutting-edge solutions, writes production-quality code, resolves critical production issues, and drives the organization toward future technological success As a key player in steering our architecture towards scalability, resilience, and cost-effectiveness, you will ensure that our systems meet the highest standards of performance while aligning with business goals The ideal candidate is not only technically excellent but also a collaborative leader who stays ahead of industry trends, mentor engineers, and promotes innovation across the organization This role is perfect for...

ADP is looking for an enthusiastic and highly motivated Technical Support Specialist to identify, diagnose and resolve customer issues As a Technical Support Specialist, you will work with Customer Success, Product and Engineers to advocate for our customers You have a passion for solving challenging problems and learning new technology This is an exciting opportunity to work in a challenging, fast-paced environment with a high-performance team At LyricHCM by ADP, we strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility Responsibilitie...

Qualification : Bachelor''s degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Incident, Problem and Change Management (IPC) AnalystPosition Description1. Incident Management Responsibilities . Incident Logging & Categorization: Record incidents accurately, classify them by type, and assign priority based on impact and urgency Diagnosis & Resolution: Investigate issues, apply workarounds or fixes to restore normal service as quickly as possible Communication: Provide timely updates to stakeholders and users throughout the incident lifecycle Closure & Documentation: Validate resolution with the user, close the incident, and document details for ...

We are looking for an experienced Java Production support to join our team. The ideal candidate should be passionate about coding and developing scalable and high-performance applications. You will work closely with our front-end developers, designers, and other members of the team to deliver quality solutions that meet the needs of our clients. Qualification : Bachelor''s degree in Computer Science or related field or higher with minimum 4 years of relevant experience. Your future duties and responsibilities: Development / Production support experience in Java and Linux with good knowledge on Oracle database Must be aware about Incident management and change management process Good knowledg...

Strong knowledge on implementation, incident management, integration, troubleshooting on Cisco Contact Center Solution and its peripherals components like NICE, LCM Deep Dive on Troubleshooting, monitoring of all contact center components e.g . ICM, CVP, IVR, CUCM, PG, Routers, ACD, CTI Pop UP, Voice logger, Dialer, Campaign Management, CUSP, Jabber, POE switches. Deep understanding on Cisco databases and schema. Knowledge on Windows and Linux operating system. Govern complete daily CC system health check to ensure maximum servers and applications uptime. Capability to troubleshoot application issue and fix the same on desired timeline. Control on IT change management process. Integration an...

Job Description: Field Security Officer Location: Karnataka & Maharashtra Department: Operations & Maintenance Reporting To: O&M Head Role Objective To ensure effective on-ground security management across solar and wind power sites in Karnataka and Maharashtra by coordinating manpower deployment, monitoring site security operations, managing local liaison, and ensuring timely resolution of Right of Way (RoW) and law & order issues in coordination with police and administrative authorities. Key Responsibilities 1. Site Security Management Supervise and monitor deployment and performance of security guards across allocated sites. Ensure 24x7 protection of assets, infrastructure, and personnel...

Manage SOC operations and coordinate incident response. Develop security policies and procedures. Monitor alerts, mentor analyst team. Conduct security audits, collaborate with IT teams, maintain cybersecurity trend knowledge. Required Candidate profile 5+ years cybersecurity experience, 2+ years leadership role. Strong SIEM and incident response proficiency. CISSP or CISM certification required. Proven incident management and team mentoring skills.

Key Responsibilities Provide technical support fo infrastructure and application monitoring using Datadog , and related tools. Lead and coordinate Major Incident Management processes, ensuring timely resolution and stakeholder communication. Capable of managing critical outage situations by coordinating across multiple teams, including hardware, application software, network and security, to effectively resolve incidents. Analyze and troubleshoot complex issues escalated from Tier 1 support. Configure and optimize monitoring dashboards, alerts, and integrations. Collaborate with engineering and operations teams to implement preventive measures and improve system reliability. Utilize ServiceN...

Site Reliability Engineer: Site Reliability Engineer (SRE) - Azure Tech Stack Experience: 3-5 years Location: [Chennai Work from office ] About the Role: We are seeking a highly motivated and experienced Site Reliability Engineer (SRE) to join our growing team. As an SRE, you will be instrumental in ensuring the reliability, scalability, and performance of our critical applications and infrastructure built on Microsoft Azure. You will leverage your expertise in Azure services, automation, and incident management to drive operational excellence and continuous improvement. Key Responsibilities: System Reliability & amp; Performance: Design, implement, and maintain highly available, scalable, a...

About The Role Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Security Operation Automation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve collaborating with var...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Managed File Transfer Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business...

About The Role Skill required: Business Reporting & Governance - Reporting Analytics Designation: Measurement & Report Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day-to-day basis. The Governance team will be responsible for contractual compliance of various aspects of contract like Governance, Reporting, Incident Management, Change Management and Survey Management along with driving automation and analytics. Assessing, managing, using, improving, monitoring, maintaining, and protecting organizatio...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Linux Operations Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on res...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Linux Operations Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system co...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Managed File Transfer Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be o...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Backup and Recovery Systems Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus wil...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : VMware Datacenter Virtualization Architecture and Design Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, your typical day involves resolving incidents...

SUMMARY General Expectations: Excellent analytical and communication skills Work independently and as part of a team with other Client's colleagues at all levels Work on multiple assignments and prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution Interact with clients on a regular basis through face to face meetings, video/teleconferences and email to understand client’s processes and business problems Collaborate and coordinate with Client's colleagues that are onsite at client location Identify industry best practices and implement them in engagements Core Skills required in different Projects: ITSM and ITAM HRSD ITSM, HRS...

SUMMARY General Expectations: Excellent analytical and communication skills Work independently and as part of a team with other client's colleagues at all levels Work on multiple assignments and prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution Interact with clients on a regular basis through face to face meetings, video/teleconferences and email to understand client’s processes and business problems Collaborate and coordinate with Client's colleagues that are onsite at client location Identify industry best practices and implement them in engagements Core Skills required in different Projects: ITSM and ITAM HRSD ITSM, HRS...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role At Kyndryl, our Security Consultants are game-changers, constantly pushing the boundaries of what's possible and transforming the way our customers do business. We're looking for a talented individual who thrives in a dynamic environment and is ready to take on the challenge of protecting organizations from threats both known and unknown – bein...

Key responsibilities: • Provide user support and issue resolution for the IRM system. • Collaborate with the Product Owner and ServiceNow platform team. • Support change management for IRM enhancements and new developments. • Engage with Risk stakeholders to offer guidance and system support. • Be a team player and work closely with your team and the lead. • Learn and contribute to other GC systems managed by the Functional Admin team • Deliver governance, oversight, and execution of functional admin tasks. Skillsets required About 7+ years of experience working with systems support, business analysis or in change management, collaborating closely with both business and technology teams, hav...

Designation: DB Maintenance & Support Engineer Experience: : 2 To 4 years Location: Noida Key Requirement: Minimum 2 years of hands-on experience managing Transactional Data Stores Act as the single point of contact for Data Layer solutions including Aerospike Transactional Data Store (TDS), Hazelcast In Memory Data Grid (IMDG) , and RDBMS . Perform real-time issue debugging and resolution ; coordinate with OEM support when required. Install and manage software updates and security patches for Aerospike, Hazelcast, MySQL, and Red Hat Linux. Conduct monthly performance analysis of databases and submit detailed reports. Schedule, monitor, and restore database and IMDG backups . Ensure high ava...

Company: Circular Edge Experience Required: 10+ Years Location: Chennai/Mumbai Role Type: Full-Time / Permanent Key Responsibilities 10 15 years of experience in Service Delivery, Application Support, or Delivery Management Strong AMS background with hands-on major incident (P1/P2) handling Proven experience working in Agile (Scrum / Kanban / Hybrid) environments Solid understanding of production support, change management, and RCA processes Ability to collaborate with Product Owners and influence AD teams without direct authority Own AMS delivery including incident, service request, and problem management Lead P1/P2 incident management and drive strong RCA and preventive actions Ensure SLA,...

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do Respo...