Senior Specialist

Bajaj Finance

3 - 4 years

6 - 8 Lacs

pune

Posted:11 hours ago| Platform:

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Skills Required

routers troubleshooting on cisco contact center solution and its peripherals components like nice incident management campaign management acd cucm dialer ivr cti pop up jabber cusp icm poe switches. lcm pg integration cvp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Strong knowledge on implementation, incident management, integration, troubleshooting on Cisco Contact Center Solution and its peripherals components like NICE, LCM
Deep Dive on Troubleshooting, monitoring of all contact center components e.g . ICM, CVP, IVR, CUCM, PG, Routers, ACD, CTI Pop UP, Voice logger, Dialer, Campaign Management, CUSP, Jabber, POE switches.
Deep understanding on Cisco databases and schema.
Knowledge on Windows and Linux operating system.
Govern complete daily CC system health check to ensure maximum servers and applications uptime.
Capability to troubleshoot application issue and fix the same on desired timeline.
Control on IT change management process.
Integration and customization of Multiple business processes on IVRS, Report, CTI, CRM, Campaign Management.
Understanding on LCM and integration with Cisco.
Understanding on NICE and call recording solutions and its integraton with Cisco.
Third party integration with Cisco

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