126 Acd Jobs

Justification The Associate Director - Training (Contact Center Operations) will be a strategic leader responsible for developing, implementing, and overseeing all training initiatives for our dynamic and growing contact centre. This role involves leading a team of training professionals to design and deliver impactful learning programs that enhance agent performance, ensure quality service delivery, improve customer satisfaction, and support overall business objectives. The ideal candidate will be a seasoned training professional with deep expertise in contact center environments and a passion for fostering a culture of continuous learning and development. Key Responsibilities: Training Str...

SUMMARY Title: Contact Center Administrator Department: IT Support Services Grade: Status: Effective Date: Section 1: Position Summary The Contact Center Administrator is responsible for day-to-day operation and management of the Contact Center as a Service (CCaaS), NICE CXone call center environment, maintaining a disciplined and stable call center environment for associates to handle contacts, platform administration, support tickets, testing and production. The Call Center Administrator is the CCaaS expert working with the business to support the call center modifications leveraging the NICE CXone platform and ancillary applications. Section 2: Job Functions, Essential Duties and Responsi...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend i...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend i...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend i...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills :Unified Communication and Collaboration OperationsJob :Key Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requireme...

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-wor...

We are looking for a highly motivated and detail-oriented individual to join our team as a Loss Prevention Associate in Four Points by Sheraton. The ideal candidate should have 0-2 years of experience. Roles and Responsibility Implement and maintain effective loss prevention strategies to minimize losses. Conduct regular audits and inspections to identify potential vulnerabilities and weaknesses. Develop and implement policies and procedures to prevent loss and damage. Collaborate with other departments to ensure seamless execution of loss prevention plans. Analyze data and reports to identify trends and areas for improvement. Provide training and awareness sessions to staff on loss preventi...

We are looking for a highly motivated and detail-oriented individual to join our team as a Loss Prevention Associate in the Hotels & Restaurants industry. The ideal candidate should have 0-2 years of experience. Roles and Responsibility Implement and maintain effective loss prevention strategies to minimize losses. Conduct regular audits and inspections to identify potential vulnerabilities and weaknesses. Develop and implement policies and procedures to prevent loss and damage. Collaborate with cross-functional teams to ensure seamless execution of loss prevention initiatives. Analyze data and reports to identify trends and areas for improvement. Provide training and awareness sessions to e...

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is a leader in Cloud based Contact Center solutions. To complement our rapid growth, we are actively looking for a talented and experienced WEM Application Consultant (Integration) to join our Professional Services team. In this role, you will be responsible for ...

Hello, Greetings from Innova Solutions! Job Openings for the below role @ Innova Solutions for Hyderabad & Chennai offices Senior Contact Center Engineer Job Criteria :- Experience Range : 4 to 9 years Key Skills : Genesys ; SIP OR VoIP ; IVR OR ACD OR CTI OR call routing ; CRM OR Salesforce OR MS Dynamics ; Python OR JavaScript OR SQL ; troubleshooting OR L2 support OR L3 support ; networking OR LAN OR WAN OR VPN OR QoS . Notice Period : Immediate joiners or with one month notice period. Job Location : Hyderabad & Chennai Detailed job description given below please go through the JD to understand requirement. If requirement is matching to your profile share your updated resume on the below ...

Responsibilities To develop go to market concepts and ideas of a consistently high standard. Ability to challenge and push the envelope in order to raise the agency's creative standards Be an active participant in preparations of client pitches across all agency teams- CS ,Art, Designers, Digital etc. Mentoring the juniors and making sure each of them works towards achieving agency's targets To ensure all deliverables and deadlines are met within budget. Candidate profile More than 7 yrs experience with top 10 advertising agencies Solid work portfolio

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education We are seeking an experienced Senior NICE CXone Migration & Transformation Specialist with 12+ years of experience to lead and deliver end-t...

Job Description Must be able to work with various stakeholders and influence the outcome such as getting change window Possess practical knowledge and experience on ITIL processes such as but not limited to Event Management, Incident Management, Problem Management, Change Management, Release Management, Lifecycle Management and Threat and Vulnerability Management is a plus, A plus to have knowledge with one or more of the other enterprise network components including but not limited to SDN, SDWAN, AP, WLC, ACS, DHCP, DNS, DHCP, NTP, Proxy, Load Balancer, VPN, Firewall, IPS/IDS, WAF, NAC and Sniffer Experience working as a Network Engineer Experience in Azure Networking like Azure VPC Experie...

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Consulting-Compliance Recording Engineer & Tester to join our team in Pune, Mah?r?shtra (IN-MH), India (IN). Job Title: Unified Communications Service Operations L2 / L3 Engineer Role Description Part of End User Computing, the Collaboration Team provide the services and platforms associated to the Microsoft 365 environment. Platforms include, MS Teams, O365, SharePoint Online and One Drive. We are seeking a skilled and motivated Unified Communications Service ...

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor of Technology Travel Percentage 0% What you Bring Previous 8-12 years of experience delivering and managing large scale technical contact center implementations Knowledge in the following areas is critical RPA, CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc Working knowledge /Implementation Experience of RPA tools (U...

As a Testing Engineer at Wipro, you will be responsible for performing functional, integration, regression, and UAT Testing for Genesys Cloud Contact Center solutions. Your key responsibilities will include: - Validating and testing routing strategies, call flows, IVR, Chatbots, and Digital channels within Genesys Cloud. - Working with Genesys cloud admin console to configure, test, and troubleshoot Contact center features. - Supporting test planning, test case design, test data creation, and execution. - Identifying, documenting, and tracking defects using tools like JIRA / ALM. - Collaborating with developers, business analysts, and administrators to ensure defects are resolved and reteste...

Job Description NICE CXone Engineer Required Qualifications Minimum 3 years of experience with NICE CXone and Studio. Proven ability to build and maintain complex call flows using Studio. Strong understanding of NICE CXone architecture and modules. Experience implementing NICE CXone across multiple business units or departments. Familiarity with CXone APIs, integrations, and custom development. Excellent analytical and problem-solving skills. Strong communication and collaboration abilities. Key Responsibilities Studio Expertise: Design and implement advanced call flows using NICE Studio, including custom logic and Studio actions. Develop tailored solutions to meet complex business requireme...

Company Description Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading MCUs, SoCs, analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world's leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you. Renesas employs roughly 21,000 people in more than 30 countries worldwid...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about This AI Business Consultant position within the NICE AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive accelerated ROI from our portfolio of AI solutions. The ideal candidate will bring a strong mix of solution consulting and operations experience, positioning them to lead customers through digital transformations. A...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about In NiCE as a Senior Specialist Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other NICE solutions, for enterprise contact centers as part ...

Genesys Architect SO Account Designation Number of Position SO Status New/ Repeat Cluster Cluster Head Recruiters Band Comp Years of exp Location Notice Period Mandate Skill 89101217 HPS Genesys Architect 1 Active New Sajna Aiyappa Santhosh Kumari C1 Open 10+ yrs Chennai, Kochi, Trivandrum 0-30 days Healthcare, Architecture, Software Architecture, Genesys Genesys Architect: About The Role : : Genesys Cloud Technical Architect UST HealthProof is seeking a highly skilled and experienced Genesys Cloud CX Technical Architect to join our growing team. In this role, you will play a pivotal role in designing, implementing, and managing our Genesys Cloud CX environment, ensuring it meets the evolvin...

As a Support Operations Manager at Voxtron Solutions LLP, you will be responsible for overseeing and coordinating support operations for Contact Center customers. Your role will involve leading and managing a support team to ensure high-quality support and customer satisfaction. **Key Responsibilities:** - **Team Leadership:** Lead and mentor the support team to ensure high performance and professional growth in managing day-to-day contact center operations. - **Customer Interaction:** Serve as the primary point of contact for customers, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction throughout the support lifecycle. - **Issue Resolution:*...

About Client: Hiring for One of Our Multinational Corporations! Job Title : NICE CXone Engineer Qualification : Any Graduate or Above Relevant Experience : 5 to 8 Years Must Have Skills : 1. NICE CXone and Studio 2. CXone APIs Good To Have Skills : 1. ACD, IVR, routing and integrations Roles and Responsibilities : Studio Expertise: Design and implement advanced call flows using NICE Studio , including custom logic and Studio actions. Develop tailored solutions to meet complex business requirements using Studios full capabilities. Platform Implementation & Optimization: Execute configuration and deployment of features across multiple business units. Evaluate and implement new NICE capabilitie...

Contact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecyclerequirements gathering, solution design, coding, testing, deployment, and support. The role demands deep technical expertise in Genesys technologies, strong problem-solving abilities, and adaptability to evolving requirements. Primary Skills: Genesys Engage / Genesys Cloud CX / Genesys PureConnect IVR development tools (Genesys Composer, Interaction Designer, A...