171 Acd Jobs

Role Overview: At Phonologies, a pioneering speech technology company in India, you will be part of a team that is redefining the delivery of conversational AI and voice bots on phone systems. Your daily tasks will involve working with leading contact center providers, telephony systems, and CRM systems to develop cutting-edge customer interaction solutions. Key Responsibilities: - Develop and deploy ML models for real-world applications - Utilize Python, scikit-learn, and tools like MLFlow, Airflow, and Docker - Collaborate with engineering and product teams to build ML pipelines and monitor model performance - Ensure ethical and explainable AI by owning the model lifecycle and implementing...

As a Senior Specialist Professional Services Engineer at NiCE, you will be responsible for delivering specialized expertise and solutions for NiCE products and services. Your role will involve implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other NICE solutions for enterprise contact centers as part of NICE Managed Services. This position combines technical and business responsibilities, requiring you to engage with clients, understand their needs, provide consultative support, and deliver cutting-edge solutions. **Key Responsibilities:** - **Technical Implementation:** - Configure, program, develop, and modify NiCE CXone solution...

Job Title: Contact Center Technology Engineer Experience: 8+ Years Job Summary We are looking for an experienced Contact Center Technology Engineer to support, enhance, and optimize enterprise-level contact center platforms. The ideal candidate will have strong technical expertise in PBX, ACD, IVR, CTI, Genesys, NICE , and other telephony systems, with hands-on experience in troubleshooting, integrations, system configuration, and performance optimization. This role requires close collaboration with IT, business stakeholders, and contact center teams to deliver reliable and efficient solutions. Key Responsibilities Provide end-to-end support for telephony and contact center technologies : PB...

Handling & Driving HVAC projects either single large project/ multiple projects depend upon project inflow.Coordination with all stake holders at customer end like Consultant,PMC, Client chief engineers etc. for smooth, timely execution of project. Required Candidate profile Project site inventory management.Forecast project billings,ensur timely payment collections. Foreseeing project challenges & finding solutions to overcome same.Keep customer& management informed Perks and benefits Itdepends upon experience & knowledge.

Lead and manage day-to-day call centre operations (inbound & outbound). Monitor call quality, implement performance improvement plans, and conduct regular reviews. Train, coach, and motivate call centre staff to maximize productivity. Required Candidate profile Someone who has experience of converting leads to admissions. Someone who knows the technicality too like which dialers are used, which IVR can be used, methods for ACD, etc

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Position Summary :NICE CXone Support and Development Engineer will be responsible for providing technical support and developm...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education NICE CXone Support and Development Engineer will be responsible for providing technical support and development services for the NI...

Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology servic...

About Us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. Job Responsibilities About the role To Involve in Design, build, run (L3 support) & engineering activities for NICE & Cisco ...

As a Project Manager or Delivery Manager with a strong background in call center technologies and customer interaction solutions, your role will involve managing end-to-end delivery of call center solution projects to ensure timely implementation and high client satisfaction. Key Responsibilities: - Lead and manage the full project lifecycle of call center solution implementations including IVR, CTI, ACD, CRM integration, etc. - Act as the primary point of contact for clients throughout the project execution phase. - Define project scope, goals, and deliverables in collaboration with key stakeholders. - Coordinate internal resources and third parties/vendors for seamless project execution. -...

Role Overview: As a NOC Engineer at Bankai Group, you will play a crucial role in ensuring smooth operations of servers, networks, and telecommunications. Your primary responsibility will be to troubleshoot and monitor any issues that may arise, with a focus on resolving ILD customer complaints. You will work closely with different carriers, analyze performance reports, and take corrective actions to maintain optimal performance. Key Responsibilities: - Resolve issues related to servers, networks, and telecommunications by troubleshooting and monitoring consistently - Handle ILD customer complaint issues such as ASR, ACD, Call failure, calling card Call Failure, FAS, no RBT, mute call, NLD/I...

Job Description The Architecture Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentia...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend i...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend i...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend i...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills :Unified Communication and Collaboration OperationsJob :Key Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requireme...

As a Genesys Cloud CX Specialist at Epiroc, you will play a crucial role in designing, implementing, and optimizing the cloud-based contact center infrastructure to ensure seamless customer interactions across voice, digital, and AI-powered channels. Your responsibilities will include: - Designing and deploying advanced contact center solutions - Improving Business Calling Intelligence through change initiatives and project participation - Enhancing processes and integrations to support a scalable, future-proof customer interaction landscape To excel in this role, you should possess the following qualifications: - A Bachelor's degree in Computer Science, Information Technology, or equivalent...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about This AI Business Consultant position within the NiCE AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive accelerated ROI from our portfolio of AI solutions. The ideal candidate will bring a strong mix of solution consulting and operations experience, positioning them to lead customers through digital transformations. A...

So, what’s the role all about? This AI Business Consultant position within the NiCE – AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive accelerated ROI from our portfolio of AI solutions. The ideal candidate will bring a strong mix of solution consulting and operations experience, positioning them to lead customers through digital transformations. As a seasoned consultant in a technology company like NiCE, you must possess a unique blend of business acumen, subject matter expertise, and technical savvy to deliver significant business impact via our software solutions. This role involves working with multiple broad groups within NiCE...

Join us in bringing joy to customer experience at Five9, a leading provider of cloud contact center software, where we bring the power of cloud innovation to customers worldwide. Our team-first culture, rooted in our values, fosters an inclusive environment where employees can thrive and be their authentic selves. As a Workforce Optimization (WFO) Consultant in our Professional Services team at Acqueon Technologies in India, you will be responsible for consultative performance in all areas related to Five9's solutions provisioning, implementation, and deployment of technical and business solutions to clients. You will collaborate with global teammates primarily based in the United States. **...

In this role as a NICE CXone Developer at your esteemed organization, you will be entrusted with the responsibility of creating, enhancing, and managing contact center solutions utilizing NICE CXone technology. Your task will involve crafting IVR flows, integrating external systems, optimizing omnichannel routing, and ensuring both performance and compliance standards are met. This position demands a high level of technical proficiency, problem-solving abilities, and effective collaboration with diverse teams. **Key Responsibilities:** - Design, develop, and configure NICE CXone routing scripts and IVR flows. - Establish and maintain integrations with third-party applications. - Develop work...

So, what’s the role all about? The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes implementing, configuring, and optimizing products like Nice Engage , WFM , EEM and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions. How will you make an impact? Technical Implementation: Installation and integration of NICE software solutions on site or remotely, while following defi...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education We are seeking an experienced Senior NICE CXone Migration & Transformation Specialist with 12+ years of experience to lead and deliver end-t...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education We are seeking an experienced Senior NICE CXone Migration & Transformation Specialist with 12+ years of experience to lead and deliver end-...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education We are seeking an experienced Senior NICE CXone Migration & Transformation Specialist with 10+ years of experience to lead and deliver end-...