77 Acd Jobs

6 Days Working (WFO) Office Timing: - 10 AM to 6PM Required Skills & Attribute Excellent Communication- Verbal & Written. Email Conversation. Phone Handling. Powerpoint Presentations meeting arrangement.

UK Accounts Finalization For MNC Company in Phagwara Panjab (WFO/WFH) Prepare financial statements from clients books FRS 102, FRS 102 and FRS 105 Year-End Accounts-Preparation of Bank reconciliation, Depreciation, Debtors ledger reconciliation

Roles and Responsibilities Handling end-to-end recruitment process. Bridge management and employee relations by addressing demands, grievances, or other issues. Experience: 2 - 5 Years

Mandatory Skills: VAT scheme knowledge mandatory Job Description: Manage UK-based client bookkeeping, VAT returns, reconciliations, and client communication. Qualification: B.Com

Maintain accurate financial records for UK clients. Prepare and file VAT returns as per UK laws. Reconcile accounts and assist with month-end closing.

How will you make an impact Proven experience in managingACD Expertise in designing call routing flows for both inbound and outbound Strong understanding of UC and CC environments and routing mechanisms in a call contact center Proficiency in VOIP systems and related protocols such as SIP, H323, H248, RTP, and SS7-ISUP. Solid understanding of network protocols, especially TCP/IP and WEBSOCKET, with a focus on failover and redundancy strategies. Bachelor s degree in computer science or a related field from a reputed institute. Proven experience in Java programming, with a deep understanding of data structures, threading, object-oriented programming (OOP), design patterns, functional programming, and memory optimization. Strong expertise in developing web applications and web services using Java, Spring, and Spring Boot frameworks. Good hands-on experience with microservice architecture and RESTful API development. Experience with message brokers like Kafka and API Gateway/reverse proxy systems (good to have). Proficient in working with relational and NoSQL databases such as Postgres, Redis, and Amazon Aurora. Good understanding of cloud infrastructure, particularly with Amazon Web Services (AWS). Hands-on experience developing and maintaining infrastructure as code using Terraform and best practices. Experience working with Continuous Integration and Delivery (CI/CD) pipelines using tools like Jenkins, Docker, Kubernetes, Artifactory, and CloudFormation (Terraform experience is a plus). Comfortable working in an Agile environment, utilizing tools like JIRA for work item management. Proficiency in version control systems like Git and TFS. Strong analytical skills and a problem-solving mindset. Excellent communication and collaboration abilities, able to work effectively in a team setting. Familiarity with Microsoft .NET and C# (good to have). Have you got what it takes Manage and optimize the ACD (Automatic Call Distribution) system or pertinent integration solutions to ensure efficient distribution of incoming calls. Design, implement, and monitor call routing flows for both inbound and outbound calls. Collaborate with the IT and communications teams to ensure seamless UC (Unified Communications) and CC (Contact Center) operations. Oversee the implementation and management of VOIP systems, with proficiency in protocols including SIP, H323, H248, RTP, and SS7-ISUP. Ensure network security and efficiency through expertise in TCP/IP and WEBSOCKET protocols. Develop and maintain documentation for failover procedures, ensuring staff training and periodic testing of failover scenarios. Develop, enhance, and maintain contact center applications with an emphasis on routing functionality. Design, implement, and optimize routing algorithms to ensure efficient and effective call flows. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Perform system analysis, troubleshooting, and debugging to identify and resolve routing-related issues. Conduct regular performance monitoring and optimization of routing strategies to ensure optimal customer experiences. Maintain documentation, including technical specifications, system designs, and user manuals. Stay up-to-date with industry trends and emerging technologies in contact center routing and Java development, and apply them to enhance our systems. Participate in code reviews and provide constructive feedback to ensure high-quality code standards. Deliver high quality, sustainable, maintainable code Participate in reviewing design and code (pull requests) for other team members - again with a secure code focus Work as a member of an agile team responsible for product development and delivery Adhere to agile development principles while following and improving all aspects of the scrum process Follow established department procedures, policies, and processes. Adheres to the company Code of Ethics and CxOne policies and procedures. Excellent English and experience in working in international teams are required.

This is a remote position. The Technical Architect will be responsible for designing and implementing a state-of-the-art Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal candidate will have extensive experience in the Contact Centre domain, a deep understanding of AWS services, experience documenting existing solutions, and a proven track record of leading large-scale technology transformations. Key Responsibilities Led the Contact Center transformation team's entire project lifecycle, including design, architecture, and implementation. Collaborate with stakeholders to understand business requirements and translate them into technical solutions. Develop and maintain architectural blueprints and detailed technical documentation. Ensure the contact centre solution's scalability, reliability, and security. Integrate AWS Connect with other AWS services and third-party applications to enhance contact centre capabilities. Communicate effectively with stakeholders and the project team to ensure alignment on project goals, requirements, and progress. Provide technical leadership and mentorship to the project team. Conduct regular reviews of system performance and make adjustments as needed. Stay up-to-date with the latest industry trends and best practices in Contact Centre technology and AWS services. Coordinate with vendors and external partners to ensure seamless integration and delivery of the solution. Requirements Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred. Minimum of 8 years of experience in the Contact Centre domain, focusing on technology transformation. Proven hands-on experience with AWS Connect and its whole ecosystem Strong understanding of Contact Centre technologies, including IVR systems, ACD, CTI, and CRM integration. Excellent problem-solving skills and the ability to think strategically. Strong communication skills and the ability to collaborate effectively with cross-functional teams. AWS certification(s) such as AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or similar is highly desirable. Experience with Agile/Scrum methodologies is a plus.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively looking for a talented and experienced Workforce Optimization (WFO) Consultant to join our Professional Services team. In this role, you will be responsible for consultative performance in all areas related to Five9's solutions provisioning, implementation, and deployment of technical and business solutions to clients. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. The Ideal Candidate Will: - Have in-depth experience implementing and consulting with customers on Verint's WEM suite of software, including Workforce Management and Interactions (QM). - Have experience of leading and implementing all aspects of a Verint WEM engagement. - Have a broad range of experience consulting with customers regarding best practices with Verint WFM and Interactions. - Possess in-depth knowledge of Verint integration architecture. - Have experience training customers on all aspects of Verint's WFM and Interactions applications. - Ideally, have a broad range of experience with other WEM applications, including Performance Management, AQM, Speech, Text, or Desktop Analytics. Key Responsibilities: - Software delivery at an Application Consultant/Trainer level for our WEM Vendor suite of products including Quality Monitoring and Workforce Management. Additional experience with Performance Management and Speech Analytics is a plus. - Initially, this role will focus on Workforce Management and Quality Management. - Verint Application Consultant Certifications are not required but highly desirable. The successful candidate will work towards obtaining the appropriate Verint Certifications within the first 12 months, if not already obtained. - Effectively communicate plans, progress, and status/updates to both internal staff and customer stakeholders. - Articulate the value of Five9's Professional Services through presentations, demonstrations, and open discussion with customers and prospects. - Implement and troubleshoot Five9's WEM Vendor on-demand software solutions in a wide array of configurations and customer environments both remotely and on-site. - Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet customers" needs. - Mitigate project risk by proactively recognizing and communicating challenges, managing changes, and providing contingency plans that enable customer success. - Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. - Develop and deliver customer-facing materials that outline the features and benefits of the QM/QO and WFM as it relates to the WEM Vendor Suite of products. Key Requirements: - Experience managing delivery, training, and implementation of Verint WEM, (QM/AQM, Analytics, and Workforce Management solutions). - Experience with other WEM solutions such as NICE, CSI, Calabrio, Aspect Monet, etc. is highly desired. - Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices. - 3-5 years of Verint WEM implementation experience, with a minimum of 3 years in Professional Services or as an application consultant for Workforce Management. - Willingness to travel up to 70% with some international travel. - Excellent written and verbal communication skills. - BA/BS or equivalent experience. Key Skills: - Strong combination of Verint consulting experience and customer training skills, along with excellent customer communication skills. - Expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients" needs is imperative. - Must possess a strong working knowledge of QM, Analytics, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices Experience with WFO Vendor solutions is required. - Self-starter possessing excellent time management skills and able to manage multiple implementation and sales activities simultaneously. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.,

This is a remote position. Contract duration- 6 months (Extendable) Skills- Mandatory to look at AWS devOps, Amazon Connect. Job Summary The Technical Architect will be responsible for designing and implementing a state-of-the-art Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal candidate will have extensive experience in the Contact Centre domain, a deep understanding of AWS services, experience documenting existing solutions, and a proven track record of leading large-scale technology transformations. Key Responsibilities Led the Contact Center transformation team's entire project lifecycle, including design, architecture, and implementation. Collaborate with stakeholders to understand business requirements and translate them into technical solutions. Develop and maintain architectural blueprints and detailed technical documentation. Ensure the contact centre solution's scalability, reliability, and security. Integrate AWS Connect with other AWS services and third-party applications to enhance contact centre capabilities. Communicate effectively with stakeholders and the project team to ensure alignment on project goals, requirements, and progress. Provide technical leadership and mentorship to the project team. Conduct regular reviews of system performance and make adjustments as needed. Stay up-to-date with the latest industry trends and best practices in Contact Centre technology and AWS services. Coordinate with vendors and external partners to ensure seamless integration and delivery of the solution. Requirements Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred. Minimum of 8 years of experience in the Contact Centre domain, focusing on technology transformation. Proven hands-on experience with AWS Connect and its whole ecosystem Strong understanding of Contact Centre technologies, including IVR systems, ACD, CTI, and CRM integration. Excellent problem-solving skills and the ability to think strategically. Strong communication skills and the ability to collaborate effectively with cross-functional teams. AWS certification(s) such as AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or similar is highly desirable. Experience with Agile/Scrum methodologies is a plus.

Qualcomm India Private Limited is seeking a Hardware Engineer to join their Engineering Group, specifically focusing on Hardware Engineering. As a Hardware Engineer at Qualcomm, you will be at the forefront of technology innovation, contributing to the development of cutting-edge products that drive digital transformation and create a smarter, connected future. Your responsibilities will include planning, designing, optimizing, verifying, and testing electronic systems, circuits, mechanical systems, and various other hardware components to ensure the successful launch of world-class products. To qualify for this role, you must have a Bachelor's degree, Master's degree, or PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or a related field, along with several years of experience in Hardware Engineering. You should possess a strong background in RTL Design and Hardware Engineering, with expertise in RTL design tools such as Verilog, VHDL, and System Verilog. Additionally, familiarity with synthesis, formal verification, scripting languages (Pearl/Python/TCL), and debugging capabilities at simulation and Silicon environments is required. As a Hardware Engineer at Qualcomm, you will work collaboratively with cross-functional teams to research, design, and implement performance and power management strategies for product development. Your responsibilities will also involve designing low power/power management controller IP blocks, collaborating with technology/circuit design and verification/physical design teams, and integrating low power solutions into wireless SoC chips. Qualcomm is an equal opportunity employer and is committed to providing accommodations for individuals with disabilities throughout the application and hiring process. If you require accommodations, you can reach out to Qualcomm via email at disability-accommodations@qualcomm.com or by phone. Additionally, Qualcomm expects its employees to adhere to all applicable policies and procedures, including the protection of confidential information. Please note that Qualcomm does not accept unsolicited resumes or applications from staffing and recruiting agencies. If you have any inquiries about this Hardware Engineer role, you can contact Qualcomm Careers for more information.,

We are looking for an experienced Business Analyst with strong expertise in General Insurance (Fire, Engineering, Liability, Accident, and Marine lines of business). The ideal candidate will play a critical role in requirement gathering, process analysis, documentation, and end-to-end project implementations. This role demands close collaboration with stakeholders and technical teams to ensure accurate delivery of insurance solutions. Key Responsibilities: Conduct detailed business analysis to gather, document, and analyze requirements from stakeholders. Collaborate with clients and internal teams to understand end-to-end insurance processes, with a focus on Fire, Engineering, Liability, Accident, and Marine lines of business. Prepare essential documentation, including Functional Requirements Document (FRD) , Acceptance Criteria Document (ACD) , and Requirement Traceability Matrices (RTM) . Develop clear user flows, process flowcharts, and functional diagrams to support solution design and system understanding. Analyze and map current business processes , ensuring comprehensive coverage of all functional and regulatory requirements. Work with stakeholders to prioritize and validate requirements , ensuring alignment with scope, timelines, and business objectives. Act as a bridge between business stakeholders and technical teams to ensure smooth communication and accurate requirement translation. Provide functional expertise in underwriting, claims, and basic reinsurance processes. Support end-to-end project implementations, including requirement workshops, system configuration, functional testing, user training, UAT support, and go-live activities . Ensure quality deliverables, adherence to timelines, and alignment with insurance product workflows. Key Requirements: Proven experience in Business Analysis and Requirement Gathering . Strong domain expertise in General Insurance , with working knowledge of underwriting, claims, and reinsurance. Hands-on experience with end-to-end insurance software product implementations . Excellent documentation skills (FRD, ACD, RTM). Proficiency in process mapping tools (MS Visio, Lucidchart, or equivalent). Strong communication and interpersonal skills in English (both spoken and written). Ability to independently manage stakeholder expectations and facilitate requirement workshops. Experience across the project implementation lifecycle is a strong advantage.

The Resource Planner position is based in Pune or Gurgaon, requiring you to work from the office. Your primary responsibility will involve collaborating with Partner/Client workforce management team and operations to develop, revise, and uphold staffing and budget planning models. You will be expected to analyze contact center data to formulate long-term staffing and contact forecasts and models. Your proficiency in the NICE workforce management platform, forecasting, budget planning, staff planning, contact center forecasting modeling, and intra-day forecasting will be crucial for this role. Additionally, you will be supporting various support channels, including back-office support. In this role, you will be tasked with identifying business trends, various sales and service forecasts, calendar events, and adjusting long-term and short-term contact and handle time forecasts. You will collaborate closely with Partner/Clients scheduling, real-time adherence, and operations team to conduct shrink and agent productivity analysis to enhance planning model(s). To excel in this position, you should hold a graduate degree with over 8 years of contact center experience, coupled with strong communication skills. Additionally, you should possess a minimum of 5 years of Workforce Management experience, with at least 3 years dedicated to Resource Planning (Capacity Planning). Your experience should extend to determining the required number of resources based on factors such as shrinkage, occupancy, and trends for a specific Line of Business (LOB), and planning for their timely onboarding considering attrition percentage, throughput percentage, etc. Moreover, you should have a solid understanding of Contact Center methodologies and operational principles, as well as proficiency in WFM Tools such as NICE WFM, Verint, or Aspect. Holding a bachelor's degree in a related field from a four-year college or university program is necessary. A foundational knowledge of the call center industry and the financial implications of decisions made within the Command Center will be advantageous. Familiarity with ACD and Call Center Workforce applications is preferred, and proficiency in Microsoft Office is expected in this role.,

As a VoIP Developer, you are expected to have a minimum of 3 years of experience in the field. Your responsibilities will include working with open source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, and Kamailio. You should possess a strong understanding of PSTN lines and be proficient in VoIP and SIP technologies. Your role will involve the installation and configuration of various products, so prior experience in this area is essential. Proficiency in tools such as wireshark, tcpdump, sipp, fail2ban, and IPtables is required. You must have excellent analytical and troubleshooting skills to identify and resolve issues effectively. A good grasp of databases, including Mysql and Mongo, is necessary, along with experience in Database Replication and Heartbeat configuration. Familiarity with the TCP/IP protocol stack, LAN/WAN networks, and value-added VoIP features like Voicemail, ACD, IVRS, and CTI is also expected. Knowledge of SIP/SDP protocols, Softphones, Linux/server administration, WebRTC, and Enterprise Communication Servers (PBXs) is crucial for this role. You should be adept at problem troubleshooting and debugging techniques for both hardware and software components. In summary, your expertise in VoIP technologies, database management, network protocols, and server administration will be essential for success in this role.,

As an experienced and certified Cisco Contact Center engineer, you will be responsible for providing technical expertise in Unified Communications and Contact Center solutions. Your role will include client consultation, planning, designing, implementing, and supporting IP-based call center solutions. You will be tasked with developing and implementing technical architectures, analyzing existing networks, and recommending solutions to enhance performance. Your responsibilities will also involve setting up, configuring, and testing various components of the Cisco IP Contact Center, such as Cisco Call Manager, IVR, Cisco Intelligent Contact Manager, CVP, Workflow Management systems, and Call recording systems. Additionally, you will participate in IT projects aimed at improving converged network solutions, following established processes and procedures throughout the project lifecycle. Troubleshooting, maintaining, upgrading, and providing solutions to complex hardware and software issues will be part of your daily tasks. You will assist in project management using the PMP methodology, create and execute test plans, and deliver high-quality content using appropriate document templates. Ensuring that solutions are implemented as designed and meeting customer expectations will be crucial, requiring effective communication with Professional Services Managers, Project Managers, and customers. To be successful in this role, you must hold a Bachelor's Degree in Information Systems, Accounting Systems, Computer Science, or equivalent, along with at least 5 years of experience in delivering technical solutions. High-end expertise in Cisco Contact Center and Collaboration systems engineering is essential, as well as experience in capturing customer call flow requirements and integrating UCCE with other manufacturers" products. Candidates with knowledge of voicemail, unified messaging, ACD, IVR systems, and integration with CRM packages, along with CCNP or CCDP certification, will be preferred. Strong verbal and written communication skills, the ability to collaborate effectively across organizations, and a solid technology background are required. You should also demonstrate an aptitude for quickly learning new technologies and concepts. This position is based in Bangalore. For further details or to apply, please email your resume to careers@intuitorit.com.,

About the Job We are changing the way people think about customer service, and we need your help! Were seeking a Trainer to deliver training modules and run classes for our team members. Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. Were looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development. As Training Facilitator, You Will Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques Develops and administers knowledge assessment testing Assist with QA monitoring, feedback and coaching Maintain up-to-date reporting on training progress, effectiveness and improvements Stay informed of current client products and services Interact with partners, ensuring they understand the training environment, successes and opportunities for development Manage new Trainers and Training Facilitators International Travel is Required As Training Facilitator, You Have BS/BA in Education or Business Administration or equivalent work experience preferred Knowledge of adult learning principles and the ability to implement these principles into a training curriculum 3+ years previous contact center experience preferred Experience in customer service training Experience in coaching and mentoring Knowledge of existing and emerging training methods and tools Knowledge of call center systems, ACD/IVR and performance statistics Strong verbal and written communication skills, including presentation skills Strong analytical and problem solving skills Ability to build rapport with clients and interact with team members at various position levels Ability to multitask effectively and work in a fast paced environment Ability to develop employees through positive motivation Ability to adapt to change and innovation Ability to potentially travel Skills in MS Office programs (Word, Excel and PowerPoint) Valid travel documents for international travel.

About the Job The Subject Matter Expert (CSR2) plays a critical role within IntouchCX. The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction. As Subject Matter Expert (CSR2), You Will Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes Be advocates and role models for our CSRs Promote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career opportunity programs Perform other duties as assigned As Subject Matter Expert (CSR2), You Have High school diploma or equivalent (required) 2+ years experience in the call center and/or customer service industry Experience in coaching and mentoring Knowledge of call center systems, ACD/IVR and performance statistics Ability to work a variety of shifts, including days, evenings, and holidays Superior communication skills: Listening, verbal and written Skills in MS Office programs (Word, Excel and PowerPoint) Ability to type 30 WPM with accuracy Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations Ability to build rapport with clients and interact with team members at various position levels Engaging and successful communicator, speaker, and facilitator Ability to develop employees through positive motivation Strong analytical, problem solving and decision-making skills Comfort with technology and frequent technological change Adaptable to change and innovation Act as a role model and exemplify behaviors in line with our cultural values Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner

Dear Candidates! We have Openings for the role " Real time analyst" for One of the BPO MNC company, its 5 days of working and Rotational shift , Only for Banglore Bommnahalli location .Interested candidates please apply Sowrabha.b@dynpro.in . " Reference will be a opportunity for others"

Hiring "Contact Center Technology Engineer" for Bank of Baroda for the location of Vadodara and Gandhinagar. Candidates with minimum 1 year of experience in Linux OS and PostgreSQL can apply.' Job Title: Contact Center Technology Engineer Experience: 1-5 Years Location: Baroda and Gandhinagar Salary Range: 30 k/month Working days: 6 Days a week Job Summary: We are looking for a Contact Center Technology Engineer with strong technical skills in Linux, PostgreSQL database management, and troubleshooting. The ideal candidate should have hands-on knowledge of contact center technology solutions and be eager to learn and grow in a fast-paced environment. Key Responsibilities: Install, configure, and maintain contact center technology solutions. Manage and troubleshoot Linux OS-based systems and servers. Work with PostgreSQL databases for configuration, maintenance, and optimization. Diagnose and resolve system, network, and application-related issues. Provide L1/L2 support for contact center solutions. Collaborate with cross-functional teams to ensure smooth implementation and operations. Prepare technical documentation, SOPs, and support guides. Required Skills & Qualifications: 1-2 years of experience in a technical support/engineering role. Strong knowledge of Linux OS (installation, administration, and troubleshooting). Hands-on experience with PostgreSQL database . Good understanding of Contact Center Technology (Voice, IVR, ACD, Dialers, etc.). Strong troubleshooting and problem-solving skills. Basic networking knowledge (SIP, VoIP, TCP/IP preferred). Excellent communication and teamwork skills. Exposure to open-source contact center platforms For further assistance contact/whatsapp: 9354909510 or write to sameeksha@gist.org.in

As a Senior Voice Integration Engineer at R Systems in Bangalore, with over 9 years of experience, you will play a crucial role in designing, developing, and implementing systems for real-time anomaly detection in voice recordings and data reconciliation workflows. Your expertise in C/C++ programming, algorithms, and data structures will be essential for this role. Your responsibilities will include hands-on experience with voice and data protocols such as SIP, SDP, RTP, CSTA/TSAPI, and NATS. You will lead and support integration efforts across telephony systems like Cisco, Avaya, Genesys, and Mitel, as well as implement and maintain CTI and CRM integrations to enhance contact center performance. Collaborating with cross-functional teams, you will drive solutions across engineering, infrastructure, and operations, contributing to technical documentation, architectural planning, and performance tuning. Your strong understanding of contact center operations, telephony systems integration, and recording platforms will be key in ensuring system reliability, scalability, and high availability. To excel in this role, you must possess a Bachelor's or Master's degree in Engineering, Computer Science, or a related field, along with deep expertise in network troubleshooting, protocol analysis, and network fundamentals. Strong communication skills, analytical thinking, and problem-solving abilities are essential for success in this position.,

Roles and Responsibility Manage and implement Kofax solutions for clients. Provide technical support and training to clients on Kofax products. Collaborate with cross-functional teams to identify business requirements and develop solutions. Analyze and resolve complex technical issues related to Kofax implementation. Develop and maintain documentation of Kofax implementations and configurations. Ensure compliance with industry standards and best practices for Kofax implementation. Job Requirements Strong knowledge of Kofax products and technologies. Experience working with employment and recruitment services firms. Excellent problem-solving and analytical skills. Ability to work collaboratively with cross-functional teams. Strong communication and interpersonal skills. Familiarity with industry-specific regulations and standards.

As a Contact Center Operations Analyst with 5 to 12 years of experience, your role will primarily focus on contact center technologies such as CRM systems, IVR, ACD, and workforce management tools. You will be working with contact center managers and agents to understand their needs and challenges while effectively communicating with business stakeholders to gather requirements. You will be responsible for balancing long-term strategic goals with short-term operational needs and identifying opportunities to streamline contact center processes. Your duties will include developing user stories and acceptance criteria, partnering with cross-functional teams, and working with solution architects to design solutions based on requirements. Your qualifications should include a Bachelor's degree in computer science or a related field, along with a strong understanding of contact center technologies and software platforms like Ring Central. Experience with customer experience and journey mapping, as well as Oracle ERP knowledge, will be beneficial. You must possess strong analytical and problem-solving skills, excellent communication abilities, and a customer-first mindset to excel in this role.,

We are seeking a Senior/ Staff/ Principal Software Engineer with expertise in designing and coding scalable, high-performance distributed systems using Java and cloud technologies. The ideal candidate will have experience working in Contact Center, Call Center, IVR, Call Routing, Dialer Systems, or VoIP technologies and will contribute to building next-generation solutions in a distributed environment. Work Location: Bangalore Work Mode: Hybrid Key Responsibilities: Design, develop, and optimize highly scalable, distributed systems for cloud-based Contact Center and Call Center solutions. Implement real-time voice and call management solutions, including IVR, SIP, ACD, CTI, and Dialer technologies. Develop microservices-based architectures using Java for handling large-scale VoIP, call routing, and telephony applications. Work on cloud-native applications deployed on AWS, Google Cloud, or Azure. Optimize real-time communication protocols such as SIP, RTP, WebRTC, and VoIP technologies. Integrate with CRM, AI-driven analytics, and automation platforms to enhance contact center functionalities. Ensure high availability and low-latency performance for real-time customer interactions. Collaborate with cross-functional teams, including AI, machine learning, and data engineering teams, to integrate intelligence into call center operations. Troubleshoot and resolve production issues, performance bottlenecks, and scalability challenges. Key Skills & Experience: Having decent experience in software engineering with strong expertise in Java Experience in designing and building distributed, cloud-native applications. Experience working with contact center solutions, dialer systems, and call center analytics. Expertise in microservices architecture, Kubernetes, Docker, and RESTful APIs. Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud. Experience working with real-time streaming architectures and messaging queues (Kafka, RabbitMQ, etc.). Strong problem-solving skills with the ability to debug and optimize complex systems. Understanding of AI-driven automation and integration with customer engagement platforms. Excellent communication and collaboration skills. What We Offer: Medi Claim Benefits Paid Holidays Casual/Sick Leave Privilege Leave Bereavement Leave Maternity Leave Paternity Leave Wellness Coaching Employee Referral Bonus Professional Development Allowances.

Role Description Monitor NICE inContact CXone systems to ensure optimal performance and uptime. Provide Tier 2/3 support for production issues related to IVR, ACD, Studio scripts, and integrations. Troubleshoot and resolve real-time incidents, escalating as needed to development or vendor teams. Collaborate with cross-functional teams to implement fixes and enhancements. Maintain documentation for support processes, known issues, and resolutions. Participate in root cause analysis and post-incident reviews. Support release management and deployment activities for contact center updates. Ensure compliance with SLAs and operational standards. Technical Skills 2+ years of experience supporting NICE inContact CXone in a production environment. Strong understanding of contact center technologies including IVR, ACD, Studio, and Omnichannel routing. Experience with monitoring tools and incident management platforms. Familiarity with RESTful APIs and basic scripting (JavaScript, Python, etc.). Excellent troubleshooting and communication skills. Ability to work in a fast-paced, high-availability environment. Nice-to-have skills Qualifications NICE CXone certifications. Experience in financial services or regulated industries. Familiarity with ITIL practices and change management. Exposure to CRM platforms like Salesforce or Microsoft Dynamics.

About NxtWave NxtWave is revolutionizing the way India learns tech. With millions of learners across the country and a powerful in-house content engine, we create video experiences that inspire, educate, and build careers. To help scale our creative ambition, were looking for an Associate Creative Director, a creative visionary, detail-obsessed storyteller, and second-in-command to our Creative Director. If you’re a master of video direction and visual storytelling with a strategic brain and leadership mindset, this is your stage. About the Role As Associate Creative Director, you’ll work closely with our Creative Director to execute the vision of India’s most advanced multi-campus content system. You’ll translate strategy into stories, decks into direction, and vision into visual systems that scale across YouTube, Instagram, and internal channels. You’ll be responsible for the creative orchestration of branded, educational, and UGC-aligned content , acting as the creative bridge between leadership, editors, and on-ground campus creators. This role is perfect for someone who blends creative firepower with operational finesse . What You’ll Own Partner with the Creative Director to lead creative vision and narrative frameworks across all core video verticals. Provide hands-on creative direction and feedback to video editors, scriptwriters, motion designers, and colorists. Collaborate with the Video Director on the execution of high-value videos , long-form content, and flagship brand formats. Take ownership of creative decks, mood boards, content blueprints, and presentation design for campaigns and internal pitches. Support multi-location content operations by ensuring every piece aligns with the brand tone, story clarity, and execution standards. Spot creative gaps, pilot new formats, and act as the strategic mirror to the Creative Director’s macro vision. Champion a culture of clarity, consistency, and continuous creative elevation . What You Bring experience in video direction, content leadership, or creative strategy roles . A strong portfolio of directed and creatively guided videos : documentaries, ads, educational content, or platform-native formats. Proficiency in building and presenting high-impact creative decks, pitches, and storytelling systems . Deep knowledge of content architecture across YouTube, Reels, and branded digital storytelling. Experience working across post-production teams , including editors, motion, sound, and QC. Ability to guide without micromanaging, and lead with empathy and clarity. Comfortable working with evolving narratives, multi-stakeholder inputs, and rapid turnaround schedules. Bonus Skills Prior work in edtech, media startups, or youth-focused content brands Fluency in visual hierarchy, scripting flow, and scalable content frameworks Why Join NxtWave? Work alongside visionary creative leadership on nationally impactful content Help shape one of India’s largest in-house content ecosystems Grow into a leadership role in a company that blends mission + media at scale Collaborate with powerhouse teams across video, education, product, and growth

Job Summary: We are seeking an experienced Metro Telecom Design Manager to lead the design and integration of critical telecom systems for metro rail networks. The ideal candidate will have extensive expertise in TETRA, FOTS, CCTV, ACS, Telephone, MCS, CDRS, and SCADA systems, ensuring seamless communication, security, and operational efficiency for metro rail projects. The ideal candidate should possess a minimum of 10 years of relevant experience; out of which a minimum of 3 years experience in Telecommunication domain Metro Rail project design engineering. Key Responsibilities: 1.Telecom Systems Design Integration Lead the design of metro telecom subsystems, including: TETRA (Digital Trunked Radio for secure voice/data communication) FOTS (Fiber Optic Transmission System for backbone connectivity) CCTV Video Surveillance (IP-based security monitoring) ACS (Access Control System for station security) Telephone Systems (IP telephony, emergency phones) MCS (Master Clock System for synchronization) CDRS (Centralized Data Recording System for incident logging) SCADA (Supervisory Control Data Acquisition for power/railway systems) Ensure interoperability between telecom subsystems and metro rail operational systems (signaling, power, rolling stock). 2.Standards Compliance: Ensure designs comply with the standards, and other railway telecom standards Work with regulatory bodies to obtain approvals and certifications. 3.Team Project Management: Manage a team of telecom design engineers and subcontractors. Oversee design reviews, HLD/LLD documentation, and BOQ preparation. Coordinate with civil, MEP, and signaling teams for seamless integration. 4.Testing Commissioning Support Develop test plans (FAT, SAT, TC) for telecom systems. Troubleshoot issues during system integration and handover 5.Tender Contract reading, understanding and verification of technical aspects of project requirements. 6.To possess strong analytical/problem solving skills and technical negotiation skills for effective handling of Risk and Opportunity as well as Claim Management leading to overall project success and customer satisfaction. 7.To consider travelling as an integral part of the job and ready to travel frequently for short to medium duration to sites for customer meetings project execution. 8.To adhere to the highest safety standards and exhibit a process-oriented approach. Qualifications: Education: Bachlers/masters degree in Electronics Communications or Electrical Engineering Experience Skills: Minimum 10+ years of relevant experience in Project Design Engineering; out of which a minimum of 3 years of hands-on experience in metro rail/transportation telecom design, with expertise in TETRA, FOTS, CCTV, ACS, MCS, CDRS, and SCADA systems. Strong knowledge of railway telecom standards (EN, IEC, IEEE). Experience with Siemens, Alstom, Thales, or Huawei rail telecom solutions is a plus. Hands-on experience on TETRA FOTS design (at Station level/OCC BCC level) with deployment Experience in designing IT Infrastructure / Virtualizations Platform / Storage design / High availability Fault tolerance solution CCTV Solution detailed design including storage calculations / Bandwidth calculations / coverage study as per DORI (Detection, Observation, Recognition and Identification) Scada experience on different type of communication protocols (Modbus TCP/IP, SNMP / BACnet IP / API) solution design experience PLC Solution design including Panels BOM FAT SAT conducting experience Excellent communication skills, both verbal and written. Ability to work independently and take ownership of project design deliverables. Certification (Preferred): TETRA Professional Certification CCTV/SCADA Specialist Certifications (Pelco / Milestone / Genetec. etc) Active Networking certification for Active / Passive PMP/PRINCE2 (Project Management-Optional)