538 Ivr Jobs

Ensures quality product, both technically and subjectively Confirms the development meets Acceptance Criteria and assist getting to definition of done Serves as an Engineer in Test and ensures team delivery of testing automation and testing harness Maintains test users and connections Works with Engineer, Product Owner, and other team members from the story start to establish testing strategy Serves as a Team Member and is equally responsible for ensuring a story s delivery End to end testing of feature / stories through Automation tools / platform with automated regression suites Requirements: Hands on experience of 4-8 years in Functionize / Selenium automation testing tool Hands on experience in API & Web testing with above automation frameworks with Postman experience Worked with Page Object Model Patterns and any automation frameworks Hands on experience in preparing Test Plan, Preparing Test data, developed test scenarios and detailed test cases Hands on experience in writing complex SQL queries (MS SQL or Postgres) Good to have : Customer Care Knowledge (IVR, Web Chat, Agent Desktop, KM, Case Management). Knowledge of Github, Load Runner , AWS Cloud Bachelor s or Master s degree in Computer Science, IT or related field

Ensures quality product, both technically and subjectively Confirms the development meets Acceptance Criteria and assist getting to definition of done Serves as an Engineer in Test and ensures team delivery of testing automation and testing harness Maintains test users and connections Works with Engineer, Product Owner, and other team members from the story start to establish testing strategy Serves as a Team Member and is equally responsible for ensuring a story s delivery End to end testing of feature / stories through Automation tools / platform with automated regression suites Requirements: Hands on experience of 4-8 years in Functionize / Selenium automation testing tool Hands on experience in API & Web testing with above automation frameworks with Postman experience Worked with Page Object Model Patterns and any automation frameworks Hands on experience in preparing Test Plan, Preparing Test data, developed test scenarios and detailed test cases Hands on experience in writing complex SQL queries (MS SQL or Postgres) Good to have : Customer Care Knowledge (IVR, Web Chat, Agent Desktop, KM, Case Management). Knowledge of Github, Load Runner , AWS Cloud Bachelor s or Master s degree in Computer Science, IT or related field

We are currently seeking a Calypso Technical SME to join our team in Bangalore, Karntaka (IN-KA), India (IN). Qualifications, Skills, and Experience Experience: 5-8 years Proven strong experience in Calypso implementation /development Hands-on experience troubleshooting complex issues within Calypso and related environments. Strong experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products. Strong experience with production, test, and development environments, including batch processing and job monitoring. Technical Skills: Advanced Calypso troubleshooting skills Trading Systems & Data Integration: Strong experience with event-driven systems for trading, events, and settlements, and integrating standard interfaces and connectors such as Bloomberg, FIX connectivity, MarkitWire. Skilled in real-time market data management using tools like RTBS, MDCS, and Market Data Interface Tools. Post-Trade Operations: Expertise in post-trade workflows, document management, settlements, collateral management, ensuring efficient trade processing and operational support. APIs and Reporting: Proficient in using Limit Authorization Service (LAS) API, Flex API for EQD, IRD, and CRD products, and Curve API for yield curve management. Experience in Datamart reporting for data analysis and regulatory reporting. Unix/Linux Systems: Solid proficiency in Unix/Linux environments, including system navigation, file management, shell scripting, and troubleshooting. Skilled in process management, system monitoring, and log analysis for effective system administration. SQL & Database Management: Advanced SQL skills for querying, manipulating data, and performing complex data analysis across relational databases. Strong understanding of database structures, including tables, indexes, views, and stored procedures. Location - Bengaluru,,Hyderabad,Pune,Noida,Chennai,Gurugram

We are currently seeking a GCP Python Gen AI LLM RAG Vertex AI to join our team in Hyderabad, Telangana (IN-TG), India (IN). Required Qualifications: 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education (Must Have) 2+ years working with GCP (Google Cloud Platform and its services ) or alternate public/hybrid cloud and a proven track record delivering products with cloud services and cloud architectures at scale. (Must Have) 2+ years of experience with Python (Must Have) 3+ years of experience with GenAI, LLMs, RAG, vector databases and conversational bots (Must Have) 1+ years of experience with Playbooks , Vertex AI (Must Have) Exposure to ADK (hands-on) and Voice AI (Good to have) , LangChain and/or LangGraph is a plus (Good to have) ,4+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs and business applications. Proven knowledge in one or more of the contact center sub domains such as: IVR/IVA, NLU/NLP, Real Time Omni channel Agent experience and customer journey, CX/AX experience optimization using AI/ML (Artificial Intelligence/ Machine Learning) (Good to have) ,4+ years of experience with Node JS, JAVA, Spring Boot, Kafka, Distributed Caches (GemFire, Redis), Elastic Search technologies, GraphQL, and NoSQL Databases (Cassandra or Mongo), Graph Databases, Public Cloud Marketplace services (Good to have) ,2+ years of Deep Domain Driven Design experience with cloud native Microservices designed and developed for massive scale and seamless resiliency, deployed on PCF/VMWare Tanzu, K8s or Serverless cloud technologies.

About Us: Endpoint is an interactive response technology (IRT ) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia. Position Overview: The Associate Test Engineer is responsible for the testing and validation of the IRT systems. Working closely with the Senior Test Engineer and Project team, they are responsible for delivering a high quality system to the client. Responsibilities: Responsible for testing through the entire lifecycle of a project, including test case development, execution and verification. Tracking and reporting software defects, along with verifying resolved issues in ticket tracking application. Analyzing the test strategy and test cases, and writing automated test scripts using Playwright, running the tests and reporting using the tool. Continuously improve the automation test coverage Understand and setup automation running of tests using the Azure DevOps platform. Assist in on-going process improvement for test case management. Manages defects and reports testing status to project teams and Lead Test Engineer. Provide the project team with testing progress and continuous risk assessment during the Testing phase. Support validation efforts by acquiring evidence during testing phase, as well as generating validation reports at cycle end. Proactively works to understand the major components of the product through training and client assignments. Address any production incidents, enhancements, or data changes within the defined timeframe. Create and execute test cases. Proactively works to understand the major components of the product through training and project assignments. Document traceability between testing and system requirements documentation in a timely manner. Complete all testing deliverables at the end of the testing cycle. Demonstrate efficient and accurate completion of all responsibilities. Education: Bachelors degree or equivalent and/or appropriate experience Experience: 5 years experience working in software development, software testing or Quality Assurance. 3+ years of automation testing, preferably using Playwright Experience in full Test lifecycle, including test strategy, test script creation, executing tests in headed and headless modes, reporting errors and tracking updates. Experience in integrating tests using CICD pipelines and automated execution, preferably in Azure DevOps. Some experience with testing automation. Strong ability to understand technical software concepts and comfortable interacting with databases. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience testing voice (IVR) web (IWR) and mobile (IMR) platforms a big plus. Skills: Strong attention to detail. Software testing using Playwright or similar tool Excellent time management skills. Good communication skills. A high-level of attention to detail with excellent organizational skills and a proven ability to multi-task. Strong interpersonal skills with the ability to work effectively with a wide variety of professionals. #LI-MT #LI-Onsite

Hiring Skilled Medical Coders Join Our Growing Team! Speciality: Radiology Coders IVR Coders Experience : 1+ Years Certified / Non Certified Can Apply WFO ONLY!! Salary: Best in Industry Mode of the Interview: Virtual Interview Interested can call / DM : 8148233172 Fresher Not Eligible Don't miss this chance to level up your coding career

Job Description Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards. Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction. Define and maintain regional implementation strategies in collaboration with other regional leaders Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process. Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments. Identify potential risks in the implementation process and develop mitigation strategies. Track and report on key performance indicators (KPIs) related to implementation projects and team performance. Qualification: 8+ years of experience in enterprise software deployment management and/or implementation. 5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms. Proven track record in leading complex implementation projects, preferably in CCaaS , UCaaS , or CPaaS environments. Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC). Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark). Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms. Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus. Strong technical background with a deep understanding of software development life cycles, web technologies, and web development processes. Excellent written and verbal communication skills; highly competent and confident presenter. Strong leadership, mentoring, and client-facing communication skills. Ability to manage multiple complex projects in a fast-paced, dynamic environment. Business proficiency in English is mandatory. Bachelor s degree in Computer Science , Engineering, Business, or a related field; advanced degree preferred. A bachelor s or master s degree in engineering/design or a related field. Relevant certifications in project management or software implementation are advantageous . Why Youll Love Sprinklr:

Senior Accounts Receivable Callers (Senior AR Callers) - Chennai Grow your career as an AR caller with Medical Billing Wholesalers, one of the fastest growing offshore medical billing companies. At MBW, normal is truly boring. We offer you a competitive compensation package along with the opportunity to learn on the job, develop knowledge on the process, and grow your career. Do you have excellent spoken English skills and some experience as an account receivables caller? Apply now! Job Description Review the claim allocated and check status by calling the payer or through IVR /Web Portal Ask a series of relevant questions depending on the issue with the claim and record the responses Prepare call notes, initiate or execute the corrective measures by sending necessary documents to Payers Record the actions and post the notes on the customer s revenue cycle platform Use appropriate client specific call note standards for documentation Adhere to MBW s information security guidelines Be in the center of ethical behavior and never on the sidelines Job Profile Should have worked as an AR Caller for at least 4 years with medical billing service providers Good knowledge of revenue cycle and denial management concept Positive attitude to solve problems Ability to absorb client s business rules Knowledge of generating aging report Strong communication skills with a neutral accent Graduate degree in any field FileField; MaxSize=100KB; Multiple; addText=Attach_your_Resume Thank you for submitting your resume! Our recruitment team would get back to you shortly.

Job Title : Senior Cisco Unified Communications Engineer Experience : 8 12 years Locations : Hyderabad, Vizag Job Summary : We are looking for an experienced Senior Cisco Unified Communications Engineer with 8 12 years of hands-on expertise in designing, deploying, and managing Cisco UC and Contact Center Enterprise (UCCE) solutions . The ideal candidate will have strong knowledge of Cisco UCCE with CVP , Voice Gateways , Call Management , and Webex Collaboration tools . This role involves complete project lifecycle ownership, from design to support, and will support infrastructure at our Hyderabad and Vizag locations. Key Responsibilities : Design, implement, and support Cisco Unified Communications systems including CUCM, UCCE, CVP , and IP IVR solutions. Configure and manage Cisco Voice Gateways (SIP, H.323, MGCP) and call routing plans. Develop and troubleshoot ICM call routing scripts , CVP call flows, and Finesse desktop configurations. Deploy and integrate Webex Calling and Meetings in hybrid or cloud environments. Monitor voice call quality and optimize performance across the UC infrastructure. Collaborate with network, application, and security teams to integrate UC systems into broader enterprise architecture. Perform advanced troubleshooting of call flow failures, media path issues, and contact center escalations. Provide L3 support , lead technical escalations, and mentor junior engineers. Maintain detailed and up-to-date documentation for all UC systems, designs, and operational procedures. Required Skills & Qualifications : 8 12 years of hands-on experience in Cisco Unified Communications and UCCE technologies . Strong expertise in UCCE with CVP , ICM scripting , and CUCM configuration . In-depth knowledge of VoIP protocols : SIP, H.323, MGCP . Experience with Cisco Finesse , CUIC , UCCX , and Voice Gateway management . Practical experience with Webex Meetings/Calling and hybrid collaboration environments. Excellent troubleshooting and performance optimization skills in UC environments. Strong communication, documentation, and client-facing abilities. Willingness to work in or relocate to Hyderabad or Vizag .

As a multi-channel marketing specialist, you will deliver campaigns across digital and non-digital media for our US clients. You will partner directly with business executives, marketing strategists, data scientists, and creative leads. Your responsibilities will include multi-channel campaign execution, such as segmentation, design, and reporting. You will build marketing journeys across various touchpoints including email, print, phone, and mobile. Additionally, you will handle day-to-day marketing operations like campaign set-up, segmentation, scheduling, testing, tagging, and deployment. Key Responsibilities: - Collaborate effectively with agile matrixed teams at our US clients to drive successful campaign execution. - Analyze data from digital marketing programs to develop internal standard methodologies by researching email and mobile engagement statistics. - Conduct list segmentation and contact management using SQL. - Find opportunities for process improvement and reducing execution complexity. - Manage the digital engagement role for Journeys. - Communicate clearly and effectively with all team members. - Actively participate in major technical discussions related to the platform. - Create a culture of observability within the team, focusing on the performance and stability of the platform. Qualification Required: - Excellent communication skills to interact with US clients. - 5+ years of consulting experience and/or Marketing project implementation experience. - 2+ full life cycle projects with expertise in Salesforce Marketing Cloud implementations. - Additional experience with marketing automation platforms preferred (Marketo, Adobe Experience Cloud, Oracle Eloqua, etc.). - Experience working with DMPs (Blue Kai, Rocket Fuel, Trade Desk, etc.). - Experience working with DSPs (Adobe Media Optimizer, DoubleClick, Media Math). - Salesforce Marketing Cloud Developer Certification preferred, with an understanding of how journeys function in Salesforce Journey Builder. - Strong knowledge of standard methodologies for email, direct mail, SMS, phone call/IVR, and mobile messaging. - Experience collaborating with marketing, sales, and other key stakeholders to drive business success. - Bachelor's degree in technology, engineering, or related discipline.,

Worldsource Healthcare India Job Title: Medical Coding Team Lead (Multi-Specialty & Emergency Department) Location: Chennai Department: Medical Coding Job Type: Full-Time Experience Level: Senior / Team Lead Job Summary: We are seeking a highly skilled and experienced Medical Coding Team Lead with extensive knowledge in multi-specialty coding and Emergency Department (ED) coding. The ideal candidate will have strong leadership capabilities, expertise in CPT, ICD-10-CM, and HCPCS coding systems, and a proven track record of team management in a healthcare setting. This role is responsible for supervising coders, ensuring quality and compliance, conducting audits, and maintaining productivity targets. Key Responsibilities: Lead and supervise a team of medical coders across multi-specialty domains including ED, Internal Medicine, Radiology, Cardiology, General Surgery, Orthopedics, and more. Assign work to the team and monitor coding queues to ensure timely completion of charts. Ensure coding accuracy and adherence to CMS guidelines, payer-specific rules, and organizational policies. Perform quality checks and internal audits to maintain high coding accuracy (typically 95%+). Provide training and mentorship to coding staff, including updates on coding guidelines and changes in regulations. Collaborate with Clinical Documentation Improvement (CDI), billing, and compliance teams to resolve coding discrepancies and denials. Monitor team productivity and performance metrics; report on KPIs to leadership. Stay updated with current coding trends, payer updates, and compliance standards. Handle escalations from team members or clients related to coding disputes or clarifications. Participate in hiring, onboarding, and performance evaluations of coding team members. Required Qualifications: Proficiency in ICD-10-CM, CPT, HCPCS Level II coding systems. In-depth knowledge of CPT Evaluation & Management (E/M) coding guidelines. Familiarity with NCCI edits, MUEs, and payer-specific coding requirements. Certifications (Required): CPC (Certified Professional Coder) AAPC or CCS (Certified Coding Specialist) AHIMA (Additional specialty certifications like CEDC, COC, or CIC are a plus) Preferred Skills: Experience with coding platforms such as 3M, EncoderPro, Optum360, Epic, Cerner, or similar. Strong communication, leadership, and interpersonal skills. Audit experience or background in compliance is a plus Preferred candidate profile Minimum 5+ years of experience in medical coding, with at least 2+ years in a leadership or supervisory role. Strong experience in multi-specialty and ED coding (facility and/or professional). Send Resume: skrishnamurthy@worldsourceteam.co.in Contact: 7397744009 Worldsource Healthcare India Pvt., Ltd., #16, RAJIV GANDHI SALAI, 4TH FLOOR WEST WING / BLOCK II, OMR KARAPAKKAM, CHENNAI - 600097.

Job Title: Female IVR Call Attender & Outbound Caller Location: Kundli, Sector-53, Phase-3 Job Type: Full-time (10:00AM to 7:00PM) Job Description: We are looking for a polite, confident, and customer-focused Female IVR Call Attender & Outbound Caller to manage inbound IVR calls and make outbound calls on leads generated from digital platforms for our resort. The candidate will play a key role in ensuring excellent customer interaction, converting inquiries into bookings, and enhancing customer experience. Key Responsibilities: Attend inbound calls received through the IVR system and handle customer queries professionally. Make outbound calls to potential customers/leads generated via digital platforms (social media, website, campaigns, etc.). Provide detailed information about resort facilities, services, offers, and packages. Maintain lead records, follow-up schedules, and update CRM/Excel sheets as required. Convert leads into confirmed bookings through effective communication and persuasion. Coordinate with the sales & reservations team to ensure seamless booking confirmations. Handle customer feedback and escalate issues to the concerned department if needed. Ensure high standards of communication and customer satisfaction. Requirements: Female candidate with good communication skills (Hindi & English, additional regional languages will be an advantage). Minimum 1 years of experience in customer service / tele calling / IVR handling (hospitality experience preferred). Pleasant voice, confident, and customer-friendly attitude. Basic knowledge of computers, MS Office, and CRM handling. Ability to work in a fast-paced environment with good follow-up and convincing skills. Perks & Benefits: Salary 15k-20k with performance incentives. Growth opportunities within the hospitality industry.

we are looking for skilled and detail--oriented IVR Medical coder to join our US healthcare process team. In this role, you will be responsible for medical coding activities. key responsibilities include Strong knowledge of medical coding in IVR specialty proper experience in IVR medical coding Maintain productivity and quality benchmarks as defined by the organization

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to enhance user experience and operational efficiency. You will engage in problem-solving discussions and contribute to the overall success of the projects you are involved in. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of application processes and workflows. - Engage in continuous learning to stay updated with industry trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Cloud CX. - Good To Have Skills: Experience with application development frameworks. - Strong understanding of cloud-based application architecture. - Familiarity with API integration and development. - Experience in troubleshooting and debugging applications. Additional Information: - The candidate should have minimum 2 years of experience in Genesys Cloud CX. - This position is based at our Bengaluru office. - A 15 years full time education is required.

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Cloud Contact Center Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with team members to ensure seamless service delivery, monitoring system performance, and addressing any operational challenges that arise. You will engage in proactive problem-solving and contribute to the continuous improvement of operational processes, ensuring that all services meet the established standards and expectations.RRD Skill Genesys Cloud Level:- 9 Experience:- Above 6 years Key Responsibilities Genesys Cx cloud contact center solutions and Oracle SBC development, Configuration, and support Responsible for handling day-to-day contact center operations, requirements, and issues Provide L3 / L4 support for operational activities including basic troubleshooting of associated services on cloud on AWS platform. Good understanding about Genesys Cloud - Account Settings, People and Permission, Directory, Integration, Architect Call flow design, Documents, Telephony, Contact Center, Message, Architect, Predictive Engagement, Routing, Performance and Engagement, Troubleshooting, Workforce Management, Outbound, Knowledge, Quality. Troubleshoot and provide timely resolutions to production support issues. Trunks SIP, ISDN PRI and BRI, Analog trunks Network connectivity to the Genesys Cloud and Agents. Ability to identify the issues by reading logs Agents, SIP Messages, ISDN logs, Debug, Wireshark. Understanding of contact center reporting and customization Vendor and Service Provider management for resolving issues. Troubleshoot and provide timely resolutions to production support issues. Review code and provide feedback relative to best practices and improving performance. Detailed understanding of the network connectivity and connectivity to the Genesys Cloud environment Understanding of contact center reporting and customization Vendor management for resolving major production issues. Sending daily and weekly status reports to Client and Project Manager Understand requirements from client and create design documents. Prepare technical solutions and effort estimation for the projects. Planning, coordinating, tracking, and executing Migrations. Identify process improvement areas and define new processes. Identify automation areas and implement the automations to optimize the team efforts. Mentoring team members to achieve target timelines and deliverables. Handling escalations related to project deliverables. Coordinating with vendors on process improvement areas and ensure to have those in place. Motivating team members to upskill / cross skill. Prepare and present client and management dashboards. Technical ExperienceSound technical knowledge and hands-on experience on Genesys Cloud Implementation and maintenance of the Genesys Cloud solutions. Ability to solve complex technical issues within the Contact Center technology environment. Thorough knowledge and well versed with Genesys Cloud application. Extensive experience in resolving contact center related issues. Knowledge of IVR, routing and reporting concepts including monitoring tools Implementation and solution design experience to create new setup and installation of CTI interfaces and integrations. Management and troubleshooting of complex client contact center environments. Implement the changes/network as applicable, test the changes and handover to customer. Expertise on ITIL processes and project management. Hands-on experience on Genesys Cx cloud solutions development, Configuration and support and AWS cloud platform knowledge is preferred. Candidate is expected to work with their internal telecom, infra groups the support Genesys Cloud and Oracle implementation. Genesys Cx cloud WEBRTC with SIP flows Hands on PureCloud Technology suite applications. Hands-on experience on developing flows using Genesys Architect Hands on in Architect Scripting using JavaScript and SDKS Hands on in Web Services Integration (3rd party) Hands on in Custom Reports (Rest API). Hands-on experience on Configuration setup like IVR, Interaction Routing, WFM, Dialer and Scripter. Hands on experience Oracle SBCs, ECB, EOM and SDM deployment, Header manipulation, SIP, ISDN, Analog trunks call routing configuration, Session agent configuration. Require strong Analytics/troubleshooting skills and ability find issues by reading logs SIP, ISDN and platform logs. Good To haveExposure on Call and Screen Recording Solutions Knowledge on traditional telephony solutions Knowledge in the following technical areas:CTI,PBX/ACD, WEB/Internet, MS Windows, SQL server, Database knowledge, VOIP, Computer H/W & Networking, clusters, Domain / workgroup / AD, Cloud platforms Genesys Cx Cloud development would be good to have. AWS knowledge is also preferred. Professional Attribute Minimum 6 years of hands-on experience on contact center solutions Experience in implementing and managing complex contact center solutions. Good understanding of procedures, application, and concepts within own subject area (and understanding them in the context of the business) Team handling / people management, good communication skills. Self-driven, target oriented. Excellent communication skills. Previous experience working with cross geography teams. Ready to work in shift Education Bachelors degree in engineering preferred. Additional Information:- The candidate should have minimum 2 years of experience in Infrastructure Service Management.- This position is based at our Coimbatore office.- A 15 years full time education is required.-Should be comfortable for 24x7 support Qualification 15 years full time education

Who We Are MassMutual India Since 1851, MassMutual s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We re people helping people A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other. Together, we re stronger. Job Description Primary Skill: Genesys, BOT Secondary skill: AI can be secondary skill Develop applications using Genesys web APIs, JavaScript APIs, and client libraries to build applications Set up and maintain CTI environments for voice, email, and chat routing Develop voice and chat bots per business specifications Measure, monitor, and manage ACD performance Integrate applications with Genesys softphone and CTI features Operate as part of a DevOps team: deploy new capabilities while effectively and efficiently maintaining production solutions Ability to present own and other developers work to a broader audience Ability to lead the development process of a feature as part of a cross-disciplinary team Can work independently in a multi-disciplinary team with minimal support Help junior members of the team with task completion, estimation, and troubleshooting Works closely with both business and technical stakeholders Communicate effectively with the team with estimates, blockers, etc. Produces application artifacts per SDLC, Agile and DevOps audit requirements Implements high-quality, cost-effective and sustainable solutions. Meet today s needs with the potential to scale or adapt to the needs of the future/new emerging technologies. Participates in design & code reviews and manages deployment Why Join Us We ve been around since 1851. During our history, we ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work certified and Indias Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard. Does this sound like a great fitApply today!

Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Employees can work remotely. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies.

Job Title: Female IVR Call Attender & Outbound Caller Location: Kundli, Sector-53, Phase-3 Job Type: Full-time (10:00AM to 7:00PM) Job Description: We are looking for a polite, confident, and customer-focused Female IVR Call Attender & Outbound Caller to manage inbound IVR calls and make outbound calls on leads generated from digital platforms for our resort. The candidate will play a key role in ensuring excellent customer interaction, converting inquiries into bookings, and enhancing customer experience. Key Responsibilities: Attend inbound calls received through the IVR system and handle customer queries professionally. Make outbound calls to potential customers/leads generated via digital platforms (social media, website, campaigns, etc.). Provide detailed information about resort facilities, services, offers, and packages. Maintain lead records, follow-up schedules, and update CRM/Excel sheets as required. Convert leads into confirmed bookings through effective communication and persuasion. Coordinate with the sales & reservations team to ensure seamless booking confirmations. Handle customer feedback and escalate issues to the concerned department if needed. Ensure high standards of communication and customer satisfaction. Requirements: Female candidate with good communication skills (Hindi & English, additional regional languages will be an advantage). Minimum 1 years of experience in customer service / tele calling / IVR handling (hospitality experience preferred). Pleasant voice, confident, and customer-friendly attitude. Basic knowledge of computers, MS Office, and CRM handling. Ability to work in a fast-paced environment with good follow-up and convincing skills. Perks & Benefits: Salary 15k-20k with performance incentives. Growth opportunities within the hospitality industry.

This is a remote position. The Technical Architect will be responsible for designing and implementing a state-of-the-art Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal candidate will have extensive experience in the Contact Centre domain, a deep understanding of AWS services, experience documenting existing solutions, and a proven track record of leading large-scale technology transformations. Key Responsibilities Led the Contact Center transformation team's entire project lifecycle, including design, architecture, and implementation. Collaborate with stakeholders to understand business requirements and translate them into technical solutions. Develop and maintain architectural blueprints and detailed technical documentation. Ensure the contact centre solution's scalability, reliability, and security. Integrate AWS Connect with other AWS services and third-party applications to enhance contact centre capabilities. Communicate effectively with stakeholders and the project team to ensure alignment on project goals, requirements, and progress. Provide technical leadership and mentorship to the project team. Conduct regular reviews of system performance and make adjustments as needed. Stay up-to-date with the latest industry trends and best practices in Contact Centre technology and AWS services. Coordinate with vendors and external partners to ensure seamless integration and delivery of the solution. Requirements Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred. Minimum of 8 years of experience in the Contact Centre domain, focusing on technology transformation. Proven hands-on experience with AWS Connect and its whole ecosystem Strong understanding of Contact Centre technologies, including IVR systems, ACD, CTI, and CRM integration. Excellent problem-solving skills and the ability to think strategically. Strong communication skills and the ability to collaborate effectively with cross-functional teams. AWS certification(s) such as AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or similar is highly desirable. Experience with Agile/Scrum methodologies is a plus.

Management Level: 9-Team Lead/Consultant Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Japanese Language Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver using agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough understanding of CCAI Framework and integration with internal and external components. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Experience of building Gen AI based use-cases and solutions that work across industries and markets Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Ability to work effectively in a remote, inclusive, virtual, global environment Qualification Experience:5-10 years Educational Qualification: B.E or B.Tech

We are seeking a hybrid Business Analyst / Developer with expertise in IVR (Interactive Voice Response) and Voice User Interface (VUI) design to support both enhancement of existing IVRs and the creation of new ones. The role requires strong analytical and technical skills to develop conversational flows, with a preference for candidates familiar with AI/CoPilot tools to help automate parts of the VUI creation process. High-level JD is as follows: 1. IVR/VUI Design Experience Proven experience in designing intuitive, user-centric IVR and Voice User Interfaces, including mapping call flows and defining user prompts. 2. Hybrid BA/Developer Capability – Ability to gather requirements, translate them into functional designs, and implement or prototype solutions within IVR platforms. 3. AI/Automation Tool Exposure – Familiarity with AI tools such as GitHub CoPilot, conversational AI platforms, or similar solutions used to accelerate voice interface design and development. 4. IVR Platform Knowledge – Hands-on experience with Cisco IVR (CVP, ICM/UCCE/UCCX) or similar contact center technologies. 5. Excellent Communication & Documentation – Strong ability to communicate with stakeholders, document VUI/IVR logic clearly, and work cross-functionally across business and tech teams. Thank you!

We are seeking a hybrid Business Analyst / Developer with expertise in IVR (Interactive Voice Response) and Voice User Interface (VUI) design to support both enhancement of existing IVRs and the creation of new ones. The role requires strong analytical and technical skills to develop conversational flows, with a preference for candidates familiar with AI/CoPilot tools to help automate parts of the VUI creation process. High-level JD is as follows: 1. IVR/VUI Design Experience Proven experience in designing intuitive, user-centric IVR and Voice User Interfaces, including mapping call flows and defining user prompts. 2. Hybrid BA/Developer Capability – Ability to gather requirements, translate them into functional designs, and implement or prototype solutions within IVR platforms. 3. AI/Automation Tool Exposure – Familiarity with AI tools such as GitHub CoPilot, conversational AI platforms, or similar solutions used to accelerate voice interface design and development. 4. IVR Platform Knowledge – Hands-on experience with Cisco IVR (CVP, ICM/UCCE/UCCX) or similar contact center technologies. 5. Excellent Communication & Documentation – Strong ability to communicate with stakeholders, document VUI/IVR logic clearly, and work cross-functionally across business and tech teams. Thank you!

Greetings from Corro Health!!! Hiring: IVR Coders (2+ Years Experience) Locations: Chennai | Coimbatore | Hyderabad | Bengaluru | Noida Are you an experienced IVR Coder looking for your next opportunity? Join our dynamic team and contribute to cutting-edge healthcare coding solutions. Role: IVR Coder Experience: Minimum 2+ years Employment Type: Full-time Mode: Work from office only Requirements: 2+ years of hands-on experience in IVR coding Certification in medical coding (CPC/CCS / CIC/ COC preferred) Strong understanding of coding guidelines and payer-specific requirements Good communication and analytical skills How to Apply: Send your resume to baakiyashree.mohan@corrohealth.com with the subject line: Application for IVR Coder [Preferred Location]

MedVance Health: Pioneer in the Medical Coding Industry (EXCITING JOB OPENINGS - MULTIPLE POSITIONS - TEMPORARY WFH) As part of our strategic expansion, MedVance Health is excited to announce plans as we are into rapid expansion. With a strong presence in Chennai, Trivandrum, and Delhi, in addition to our operations in the United States and Sri Lanka, we are committed to growth and excellence in the field of medical coding. Career Opportunity in Medical Coding: Surgery Specialty (Temporary Work from Home) Open Positions: IVR Senior Coder Minimum 3+ years of experience required in Interventional radiology Over all 4 years of experience in medical coding and should have strong knowledge on IVR 2. IPDRG SME Minimum 3+ years of experience required in IPDRG Outpatient APC and Inpatient DRG Audit/SME Role Over all 8 years of experience in inpatient medical coding, DRG and APC coding, or clinical documentation improvement. 3. IPDRG Senior Coder Minimum 3+ years of experience required in IPDRG Requirements: Any Medical Coding Certification is mandatory Experience with IPDRG, IVR Candidates from South India are Preferred Additional Benefits: Yearly festival bonuses (twice a year) Attendance bonuses Certification renewal support Medical insurance Gratuity Incentives in accordance with company policy Exciting career opportunity who are ready to have fun@work on long term And much more! Work Schedule: Fixed weekends off Day shift Embrace this opportunity for career growth in a dynamic and rewarding environment. If you are interested, please send your resume to hiring@medkpo.com For any inquiries, feel free to reach out via mobile or WhatsApp HR Dharini - 7305954636 HR Sandhiya - 6380682916 #CareerGrowth #IVR #IPDRG #Coders #MedicalCoder #SME #SeniorMedicalCoder #TempWFH #SDS #Jobopportunity Note - Immediate joiners preferred however someone who have got notice period can also apply

What Youll Do? * Craft engaging promotional edits for web series, short-form content, trailers, teasers, and branded content that captivate and convert. * Work closely with promo writers, directors, motion graphic designers, and marketing teams to shape cohesive promo content. * Ensure visual identity, tone, and messaging align with the creative vision and platform expectations. * Select the right music, sound effects, and transitions to elevate storytelling and emotional impact. * Take feedback constructively and deliver multiple versions quickly with refinements based on performance.Who You Are * Degree or diploma in Film Editing, Mass Communication, Multimedia, or related fields. * Proficient in tools such as Adobe Premiere Pro, Final Cut Pro, After Effects (bonus), and basic color correction and sound balancing. * 710 years in promo/video editing for entertainment, digital media, television, or marketing agencies especially in Hindi content. * Comfortable working under tight deadlines and shifting priorities in a dynamic content environment. * Deep understanding of Indian audiences, regional nuances, and content consumption behavior.