270 Ivr Jobs

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Its investors include Softbank, Ant Financial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital. About Telco Team: Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. One97 s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco s. Our Key Offerings are divided into 5 broad categories as follows Entertainment Digital Platforms CVM Solutions Enterprise Services Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more. About the role Paytm is looking for a dynamic and results-driven Product Manager with 3+ years of experience to join our innovative team. You will have the opportunity to work on cutting-edge, Gen AI-powered audio and video call solutions, while playing a key role in shaping our telco product suite, including IVR, outbound dialers, SIP, and network layer integration. Key Responsibilities: Define and own the product roadmap for key areas of the ecommerce experience (e.g., checkout, personalization, search, mobile, etc.). Collaborate with cross-functional teams to ship high-quality features on time. Use data, research, and user feedback to prioritize features and improve UX. Partner with engineering to ensure scalable, performant, and maintainable solutions. Develop business cases and measure success through KPIs and OKRs. Champion the voice of the customer while balancing business objectives. Mentor junior PMs and contribute to product team best practices. Keep up with industry trends and competitor strategies to inform product decisions. Qualifications 3+ years of product management experience, ideally within the telecom sector. Proven experience working with Ecommerce-related products. Passion for new technologies and familiarity with communication solutions like IVR, Outbound dialler, SIP, Network layer integration etc. Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment. Excellent communication skills and the ability to work with both technical and non-technical stakeholders. Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager Compensation If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India s largest digital lending story is brewing here. It s your opportunity to be a part of the story!

Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities :- Key Responsibilities:Voice Channel Development:Design and customize voice applications in Genesys Cloud CX. Develop IVR (Interactive Voice Response) systems and call routing strategies. Integrate voice channels with CRM systems and backend services. Troubleshoot and resolve voice-related issues. Optimize voice channel performance and availability. Chat and SMS Channel Development:Configure and integrate chat and SMS functionalities within Genesys Cloud CX. Develop and maintain chatbots using NLP and AI tools. Design intelligent routing for chat and SMS to improve agent engagement. Build custom workflows using APIs and SDKs for chat and SMS interactions. Custom Solutions and Integrations:Build custom solutions using APIs, webhooks, and other technologies. Develop connectors and integrate third-party applications, databases, and systems. Customize workflows with scripting languages like JavaScript or Java. Technical Experience :- Experience with Genesys Cloud CX (Voice, Chat, SMS). Strong knowledge of Genesys Cloud Architect and Flow Designer. Experience with Genesys Cloud APIs, webhooks, and SDKs. Proficiency in JavaScript or Java for custom solutions. Experience with IVR systems, chatbots, and NLP tools. Ability to troubleshoot and optimize complex communication workflows. Strong communication skills and ability to collaborate with cross-functional teams.Professional Experience and Educational Qualification :- 3 -4 years experience on Genesys Cloud CX with regular 15 year full time education. Qualification 15 years full time education

Job Description :- Hiring For Medical Coders || ED, ENM, Denial, surgery, IPDRG, Radiology || CODERS : Surgery Coder : Chennai / Hyderabad / Bangalore || upto 75k Take home || IPDRG Coder : Hyd / Chennai / Bangalore || CTc upto 13 LPA || Denial coder : Hyderabad / Chennai || upto 75k Take home || Radiology coder : Chennai || upto 75k Take home || ENM Coder : Chennai || upto 7.5 lap Experience : Minimum 1 year relevant experience is mandatory Ed profee and ED facility : upto 9 lpa || chennai, bangalore Work from office / Relieving is mandatory Freshers are not Eligible Interested candidates can share your updated resume at 9030874428 Refer your friend's / Colleagues Axis Services Preferred candidate profile min 1yr exp into Medical coder Perks and Benefits week 5 Days

WE ARE HIRING CERTIFIED EXPERIENCED MEDICAL CODERS|| CHENNAI ,HYDERABAD ,NOIDA || *Specialty:* Cardiology/ Cardiopulmonary ENM with Denials ENM with Surgery ED Profee ED Facility ED Profee+facility OBY/ GYN Surgery Neurology Denials IVR SDS Experience: 2 to 10 years in above mentioned specialties Notice Period: Up to 60 days Package Up to 10 LPA Shift Timings: General shift Work from office Location : Chennai, Hyderabad, Noida Reliving is Mandatory *Interested candidates can share your updated resume to* *HR SWETHA 9030360584 (share resume via WhatsApp )* *Refer your friend's / Colleagues*

Hey Fam!!! Hope you're Doing great !!!!! Fast Hiring for the below speciality - ED & EM& Radiology certified coder's Job Title: Senior Medical Coder / Medical coder Job Summary: We are seeking experienced ED Facility Medical Coders to join our dynamic team. The ideal candidate will have in-depth knowledge of emergency department coding guidelines and experience working with facility-level E/M coding and charge capture. Key Responsibilities: Assign accurate ICD-10-CM and CPT codes for ED Facility records. Apply correct facility-level E/M codes and APC grouping. Ensure documentation compliance with payer-specific guidelines and hospital policies. Collaborate with auditors and team leads to maintain coding accuracy. Meet productivity and quality benchmarks consistently. Job Details: Job Type: Full-time Work Mode: On-site Location: Chennai, Tiruchirappalli, Salem Anywhere in south india can relocate to above location .. Hiring Speciality - ED PRO & FAC , EM IP &OP , Radiology Only certified candidate's 1 Day Virtual Interview Process .. Salary best in the industry .. Interested Can DM - 7550062225 Thanks Regards, INDHU - TAG Senior Lead HR "Be kind to everyone "

- RoleSpecificResponsibilities: Worksextensivelywithcustomersalongwithappropriateinternalandexternalresources(e.g. Ciscoaccountteams,partners) onthe strategy/deployment/optimization ofCiscoservicesand solutions Takesleadershiproleinexecutionofdeliveryprojects Improvessolutionsandmethodsdevelopedinthefieldforusetothewiderpractice(knowledge sharing) Creates,reviewsandapproves project deliverablese.g. Designrecommendations,HighLevelDesign,LowLevelDesign,Implementation/ChangeManagementPlans Actsasafocalpointforproblemresolutionforassignedcustomerengagements.Assuresproper andquickresolutionofcomplexcustomerproblemsacrossanappropriaterangeoftechnologies. Coordinatew"ithTACtoworkonP1andP2issues. Key Skills required :- UCCE-solidhands-onexperiencerequiredonUCCEcomponentslikeICM,PG,CVP,CTI,Finesse,CUIC UCCX-KnowledgeandexposureinUCCXisaplusbutnotmandate Stronghands-onCCimplementationworkneededwithtroubleshootingcapabilities.

Hey Fam!!! Hope you're Doing great !!!!! Fast Hiring for the below speciality - ED & EM& Radiology certified coder's Job Title: Senior Medical Coder / Medical coder Job Summary: We are seeking experienced ED Facility Medical Coders to join our dynamic team. The ideal candidate will have in-depth knowledge of emergency department coding guidelines and experience working with facility-level E/M coding and charge capture. Key Responsibilities: Assign accurate ICD-10-CM and CPT codes for ED Facility records. Apply correct facility-level E/M codes and APC grouping. Ensure documentation compliance with payer-specific guidelines and hospital policies. Collaborate with auditors and team leads to maintain coding accuracy. Meet productivity and quality benchmarks consistently. Job Details: Job Type: Full-time Work Mode: On-site Location: Chennai, Tiruchirappalli, Salem Anywhere in south india can relocate to above location .. Hiring Speciality - ED PRO & FAC , EM IP &OP , Radiology Only certified candidate's 1 Day Virtual Interview Process .. Salary best in the industry .. Interested Can DM - 7550062225 Thanks Regards, INDHU - TAG Senior Lead HR "Be kind to everyone "

# 02 to 04 yrs Exp. in handling US Healthcare Medical Billing # Responsible for authorization, verification rejections & making required corrections to claims. # Calling the insurance carrier # Documenting the actions taken in claims billing Required Candidate profile *Qualification : HSC / 12th / Under Graduates / Any Graduates. *Good exposure to the US Healthcare Industry & Knowledge of various reports on Denial management, Global action etc.

# 02 to 04 yrs Exp. in handling US Healthcare of Hospital Billing # Responsible for authorization, verification rejections & making required corrections to claims. # Calling the insurance carrier # Documenting the actions taken in claims billing Required Candidate profile *02 to 04 Years experience in US Health care Hospital billing *Good exposure to US Healthcare Industry & various reports on Denial management, Global action etc. *Handling billing related queries

Position Title: CM-Helpdesk Officer cum Secretary/MIS Officer for ICC Department: Human Resource Department Location: Head Office, Varanasi Salary: 3 LPA to 4.5 LPA (Negotiable based on your last drawn salary) Experience: 2-3 years and above About the Role: As a CM Help Desk Officer cum Secretary/MIS Officer for ICC, you will play a dual role in ensuring a safe, inclusive, and respectful workplace environment which are as follows: The CM Help Desk Officer plays a vital role in creating a safe, inclusive, and supportive work environment, particularly for new employees. They address concerns related to conduct, safety, and integration, serving as a confidential point of contact for grievances. The officer communicates HR policies, company rules, and employee benefits, and provides guidance on training, performance expectations, and the Whistleblower Policy. Through proactive engagement, they help employees feel informed, supported, and integrated into the organization, contributing to a respectful and policy-aware workplace culture. Meanwhile, the Secretary/MIS Officer for the Internal Complaints Committee (ICC) supports the ICCs administrative and compliance functions. This includes organizing meetings, maintaining confidential records, and ensuring adherence to the PoSH Act and company policies. They prepare MIS reports, analyze complaint trends, and coordinate with HR and leadership for timely resolution. The role ensures the ICC operates transparently and efficiently while promoting awareness of respectful workplace conduct . Note: This position is reserved for female candidates due to the nature of responsibilities involving support for newly joined staff and coordination on gender-sensitive matters. Key Responsibilities: A. CM Help Desk Duties: Maintain regular contact with newly joined TCM/PCM/PCM-CT employees to support smooth onboarding and gather feedback. Foster positive employee relations by explaining company rules and addressing early-stage concerns. Provide accurate information on leaves, loans, medical insurance, and training opportunities. Promote awareness of the Grievance Redressal System, ICC, and Whistleblower Policy. Guide employees on KPIs and performance appraisal metrics for career growth. Monitor branch subsidy usage and ensure HR contact details are displayed at branches. Conduct sample calls to verify staff awareness of circulars and office orders. Inform staff about Office Order No. 354 (mobile recording for self-protection) & Various important Circular. Handle staff queries via the toll-free IVR system; escalate unresolved issues appropriately. Follow all directions from the Supervisor and Head HR as per department needs. B. ICC-Related Duties: As an MIS Officer in ICC, you will be responsible for the discharge following specific duties which are mentioned below: Organize Quarterly, Scheduled and Unscheduled meetings of ICC as required. Preparing minutes of meeting (MOM). Accessing ICC email to check any complaint received. Follow-up on the matters going in ICC. Organizing meetings with staff and/or clients as per the nature of the complaint by keeping the matter confidential. Keeping and Maintaining data and records related to ICC and its functions. Preparing/providing different MIS report as needed to ICC Management. Any other duties as required by ICC on their domain. What We're Looking For: Eligibility & Skills Required : Education: Graduate in any discipline (preferably in Human Resources, Social Work, related field). Postgraduate qualification in HR or related areas is an added advantage. Experience: Minimum 2-3 years of experience in HR, employee relations, grievance handling, or administrative roles. Experience in women welfare, compliance, or ICC coordination is preferred. Technical & Other Skills: Proficiency in MS Office (Word, Excel, PowerPoint) Familiarity with email correspondence, MIS reporting, and IVR systems Strong drafting and communication skills in both Hindi and English (written and verbal) are essential. Mode of Interview: (Offline) Technical Assessment at Head office Varanasi Personal Interview at Head office Varanasi How to Apply for this Opportunity: Prepare Your CV/Resume : Update your CV/Resume with relevant information. Email Application : Send your application via email to hr20@cashpor.in with the subject line: Applying for the position of CM-Helpdesk Officer cum Secretary/MIS Officer for ICC . Cc the HR Team: Also include hr19@cashpor.in and hr17@cashpor.in in the Cc field of your email. Application Invite : If available, also apply through LinkedIn, Await Response : After submitting your application, the HR team will contact you if your profile is shortlisted for an interview. Join our innovative team and be a key player in shaping the future! We look forward to receiving your application.

Dear Candidate, Greetings from Baroda Global Shared Services Limited!! (BGSSL) (A wholly owned subsidiary by Bank Of Baroda) Job responsibilities Role & responsibilities Dialer Operations Management Dialing Strategy and Optimization Campaign Management Compliance and Regulatory Adherence Dialer System Administration Vendor Management Continuous process improvement SIM/SIP Management Desired candidate profile Should have atleast 1-3 years of experience as Dialer in BPO setup Experience in ConVox will be preferable Well-versed SIP line management Well-versed with Campaign management Proactive approach Problem-solving skills Immediate joiner Ready to relocate to Vadodara (GJ) and Work From Office Interested candidates can mail their updated resume to below email IDs: harshavardhan.date@bgss.in & kapil.gautam@bgss.in For any queries, do contact us: 0265 - 2611804 / 06 Job location Baroda Global Shared Services Ltd. 4th Floor, Indra Complex, Near Spandan Circle, Sindhwai Mata Road, Manjalpur, Vadodara (GJ) Regards, HR Team - BGSSL

Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS Step Functions, EventBridge, and SNS/SQS . Required Skills: AWS Connect (Call flows, Queues, Routing Profiles, Security Profiles) Amazon Lex (Chatbot design, NLP, Lambda integration) AWS Lambda (Python/Node.js) for IVR logic & backend integrations Contact Center Reporting (Connect Metrics, QuickSight, BI tools) APIs & Integrations (REST, Webhooks, Salesforce, ServiceNow) Infrastructure as Code (Terraform, CloudFormation) Nice to Have: AWS Certification ( Solutions Architect, Developer, or Connect Specialty ) Experience with GenAI for contact centers (Amazon Q, Bedrock) Knowledge of WFO tools (WFM, Recording, Quality Management) Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS Step Functions, EventBridge, and SNS/SQS . Required Skills: AWS Connect (Call flows, Queues, Routing Profiles, Security Profiles) Amazon Lex (Chatbot design, NLP, Lambda integration) AWS Lambda (Python/Node.js) for IVR logic & backend integrations Contact Center Reporting (Connect Metrics, QuickSight, BI tools) APIs & Integrations (REST, Webhooks, Salesforce, ServiceNow) Infrastructure as Code (Terraform, CloudFormation) Nice to Have: AWS Certification ( Solutions Architect, Developer, or Connect Specialty ) Experience with GenAI for contact centers (Amazon Q, Bedrock) Knowledge of WFO tools (WFM, Recording, Quality Management)

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Roles & Responsibilities:looking for a voice engineer Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to troubleshoot and resolve application issues. Monitor and maintain the performance of applications, ensuring high availability and reliability. Investigate and diagnose incidents, identifying root causes and implementing appropriate solutions. Provide technical support to end-users, addressing their queries and resolving any issues. Document and maintain knowledge base articles for troubleshooting and issue resolution. Stay updated with the latest industry trends and technologies to enhance application support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Cloud Contact Center Implementation. Good To Have Skills:Experience with Cloud Network Operations. Strong understanding of cloud-based contact center technologies and their implementation. Experience in troubleshooting and resolving technical issues related to contact center applications. Knowledge of cloud computing platforms and their integration with contact center solutions. Familiarity with telephony systems, IVR, ACD, and CTI technologies. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation. This position is based at our Bengaluru office. A 15 years full-time education with CCNA CCNP certification is required. Qualifications 15 years full time education CCNA CCNP certification

Digital Transformation - Responsibilities: Software Development: Collaborates with Business users to implement cutting-edge technology solutions. Problem Solver: Implements effective solutions for business needs. Requirements: A bachelors degree in computer science, or a related field. A minimum of 2 years of experience in developing o Conversational AI IVR and chatbot using one or more of Amazon Connect, NICE, or Genesys o RESTful APIs integration Automate IVR and Chatbot to capture caller info and show it on agent desktops. Integrate IVR and Chatbot with financial systems using APIs to enable caller self-service. The candidate must be capable of independently handling technical and programming tasks Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams. Graduation

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: DevOps engineer role with expertise in JAVA, to manage HSBC IVR platform for banking applications. Providing Day 2 Support for Voice Biometrics Infrastructure L2/L3 Handling and maintaining Voice Biometrics & IVR infrastructure and its security for Linux and Windows platforms. Collaborate with business stakeholders and cross-functional teams to understand requirements and provide effective solutions. Managing all the operational oversight needed for the platform and Voice Biometrics application with day-to-day activities including Incident, Problem, & Change Management. Work on critical / complex incidents, able to analyze issues, search through code/config, and ensure resolution within SLA. Align to business partners goals for the Technology / Domain / RTB Operations and deliver goals as per agreed schedules & specifications. Strong interpersonal skills good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.) Understand & analyze changes in technology & process across the Group / regions that would impact production environment & support of builds & tools. Requirements To be successful in this role, you should meet the following requirements: 6+ years of experience in Contact center or background in Telecom domain Familiarity with telecom systems and platforms like Interactive Voice Response and Media Bar, Computer telephony Integration,Text to Speech, Genesys, Excellent programming skills in Java, J2EE, Spring Basics, VXML, CCXML Extensive experience in managing IVR and knowledge on Linux commands, Shell / Python scripting, web services and APIs, Oracle and MSSQL Database. Expert with agile methodologies and CI/CD tools such as Git/GitHub, G3, Jenkins, Maven, etc. and monitoring tools like AppDynamics, Splunk Familiar to production support processes like Change, Incident, and Problem management processes. Excellent in troubleshooting, problem solving and analytical skills in a complex, distributed environment. Good communication and leadership skills, ability to work closely with cross-functional teams, stakeholders, and overseas customers. After hours on-call support is required. These hours can be unpredictable at times. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

End Date Wednesday 30 July 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Job Description: We are seeking highly skilled engineers to join our team at Lloyds Technology Centre. The ideal candidates will have a strong background in telephony platforms and Java development, with experience in both primary and secondary skills as outlined below. Job Description Job Title: Senior Engineer (10+ years) Location: Lloyds Technology Centre Job Description: We are seeking highly skilled engineers to join our team at Lloyds Technology Centre. The ideal candidates will have a strong background in telephony platforms and Java development, with experience in both primary and secondary skills as outlined below. Primary Skills : IVR, Avaya, Nuance Developer profiles Proficiency in Nuance Application Studio (NAS) and NDF, Nuance speech suite and sip knowledge (Session Initiation protocol) Experience with telephony platforms such as Avaya and Genesys, VXML, Cyara Testing Core Java 8 and above. Knowledge of Liberty WebSphere Secondary Skills: Familiarity with Google CCAI and Nuance Mix Experience with Microsoft Copilot for AI-driven dialogue and dynamic call flows Experience Requirements: Senior Engineers (10+ years): Minimum 3-5 years of experience in telephony platforms Responsibilities: Develop and maintain telephony applications using the specified technologies Collaborate with cross-functional teams to design and implement innovative solutions Ensure the performance, quality, and responsiveness of applications Troubleshoot and resolve technical issues as they arise Qualifications: Bachelor s degree in computer science, Engineering, or a related field Strong problem-solving skills and attention to detail Excellent communication and teamwork abilities Job Title: Junior Engineer (4+ years) Location: Lloyds Technology Centre Job Description: We are seeking highly skilled engineers to join our team at Lloyds Technology Centre. The ideal candidates will have a strong background in telephony platforms and Java development, with experience in both primary and secondary skills as outlined below. Primary Skills: IVR, Avaya, Nuance Developer profiles Experience with Nuance Application Studio (NAS) and NDF Working experience with telephony platforms such as Avaya/Genesys Experience with VXML Knowledge in Java 8 and above Secondary Skills: Familiarity with Google CCAI and Nuance Mix Experience with Microsoft Copilot for AI-driven dialogue and dynamic call flows Knowledge of Liberty WebSphere Experience Requirements: Engineers (4-6 years): Minimum 1 year of experience in telephony platforms Responsibilities: Develop and maintain telephony applications using the specified technologies Collaborate with cross-functional teams to design and implement innovative solutions Ensure the performance, quality, and responsiveness of applications Troubleshoot and resolve technical issues as they arise Qualifications: Bachelor s degree in computer science, Engineering, or a related field Strong problem-solving skills and attention to detail Excellent communication and teamwork abilities

. . Mindful Souls B. V. : In FY23-24, VGL acquired Mindful Souls B. V. , a Netherlands-based e-commerce company specializing in subscription-based online sales of fashion jewelry, gemstones, and lifestyle products. This acquisition is expected to leverage VGLs sourcing and manufacturing strengths while enhancing digital business capabilities. . Environmental and Social Responsibility: VGL is committed to sustainable business practices and renewable energy initiatives. The companys SEZ unit in India received the Excellence Award for IGBC Performance Challenge 2021 for Green Built Environment, reflecting its dedication to environmental sustainability. VGLs Your Purchase Feeds. . . initiative has provided 87 million meals to school children in India, the US, and the UK. The company encourages employees to donate at least two hours each month to charitable causes, tracked through its performance system. VGL is also a Great Place to Work (GPTW) certified organization. Shop LC Overview: Shop LC Germany Overview: Be the Value Leader in Electronic Retailing of Jewelry and Lifestyle Products. To deliver one million meals per day to children in need by FY40 through our one-for-one meal program: your purchase feeds. . . Our Core Values: Job Summary: We are looking for a detail-oriented Product description specialist to support our inventory title creation process and TV planning teams. This role involves creating accurate and compelling product titles, updating TV planners with brainstorm text, IVR text and collaborating across departments to gather relevant product information. The ideal candidate will be proficient in MS Excel and MS Office and possess strong communication and data entry skills. Key Responsibilities: Create clear, concise product titles for inventory systems in alignment with given guidelines for Web and TV. Input and update brainstorm text into the TV planner tool to support upcoming programming. Coordinate with cross-functional teams (e. g. , merchandising, planning, ERP, Buyers) to obtain accurate product details and ensure consistency. Maintain up-to-date product title records and assist with inventory content accuracy. Ensure all content entered is free from errors, grammatically correct, and adheres to internal naming conventions. Support ad hoc administrative and planning tasks as required. Qualifications & Skills: Proficient in Microsoft Excel and Microsoft Office Suite (Word, Outlook, PowerPoint). Strong data entry skills with high attention to detail. Basic written and verbal communication skills. Ability to work collaboratively with various departments and stakeholders. Organized and able to manage multiple tasks and meet deadlines. Prior experience in a content, coordination, or administrative support role is a plus. Location: Sitapura, Jaipur 2, 50, 000-3, 00, 000 Yearly 0-1 Years Graduation and post graduation in related fields Thank You for Subscribing! Thank You for Applying! You have already applied in this position!!

We are seeking an experienced Solution Architect to lead our migration and implementation of Genesys Cloud CX. The ideal candidate will have deep experience with contact center platforms, particularly Genesys Cloud CX, and strong technical skills to support complex migration activities. This role requires someone who can bridge the gap between business requirements and technical implementation, with a focus on modernizing our contact center operations through cloud capabilities. Key Responsibilities Lead the technical aspects of migrating from existing contact center platform to Genesys Cloud CX Analyze, interpret, and prepare existing data for migration to ensure data integrity and continuity Map existing outbound dialer strategies to new cloud-based dialer functionality Develop custom scripts and solutions for complex integrations using the Genesys API hub Translate current KPIs and reporting requirements to Genesys Cloud capabilities Collaborate with the existing team to identify opportunities to modernize processes Design and implement true omni-channel experiences leveraging Genesys Cloud capabilities Provide first-level support, including issue triage and translation of cloud concepts for the team Document solution architecture and implementation plans Ensure the implementation follows best practices and meets business requirements Required Qualifications 5+ years of experience as a Solution Architect in contact center environments Proven experience implementing Genesys Cloud CX (formerly PureCloud) Strong understand

Role Job Title Speech therapist Location –Bangalore Whitified We are organization where we follow transdisciplinary approach in providing early intervention; All the professionals (Physiotherapist/OT/Speech Therapist/Special educator/ Psychologist) work in tandem to set goals and provide intervention. Candidate should have an open mind and should be adaptable to various break through strategies in the field. Job Responsibilities The main responsibility is to provide early intervention to Children with Disabilities and train all the involved stakeholders Technical responsibilities Assessment and goal setting of children Formulate IEP/IRP for Children Plan intervention activities Provide intervention as per goals of the child Intervention will be provided both face to face and through our tele rehab platform • Organize and conduct parents and other stakeholder training Participate in research activities taken up by the organization/team Admin responsibilities Ensure and attend regular meetings – (stand up, weekly, sprint meeting) Children data including assessment, daily service entries to be entered in Goonjan (Software) • Regular case studies to be completed Record videos and take photos and upload in the software/drive • Should be well versed with google drive and MS office Ensure google reviews of our services & responsibilities Preferred candidate profile Perks and benefits

Research software updates to increase capacity and optimize performance Identify short-term goals to increase productivity in communications infrastructure See that all equipment functions are optimized for efficiency Perform network analysis to improve security and prevent future failures or downtime Research new technologies to stay abreast of field developments Call flow creation and management, Script creation Deliver IVR related Change Request/Service Request/Incidents and troubleshooting Recording configuration and management Voice mail set up and configuration Setup in the application for queues, routing, SLAs Skill-based auto-routing 2nd level of troubleshooting Troubleshoot and resolve complex technical issues related to the telecom systems (softphone, hardphone, VoIP and PBX), including voice quality, connectivity, and integration problems Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers Timely handoff (escalation) of cases that require technical assistance to NOC etc Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise Support of the various Voice Platforms like RingCentral Office, NICE inContact CXOne, Avaya S8300 (On-Prem) CN-SH, Avaya S8500 (On-Prem) CN-GZ, Digital Phone System by ChugHwa Telecom (On-Prem) TW, Babble (Sesui) (Cloud-based) UK etc Troubleshoot and resolve complex technical issues related to the telecom systems (softphone, hardphone, VoIP and PBX), including voice quality, connectivity, and integration problems Qualifications Bachelors

Company: MedMetrix Job Title: EM IP & OP / IPDRG(4 yrs) / SDS / IVR Interview Mode: Walk-In Minimum Exp : 1.5 years Requirements: Degree in Healthcare or related field. Experience with medical coding and data management. Proficiency in Excel and healthcare systems. Address: :7th Floor , Millenia Business Park II, 4A Campus,143 , Dr. M.G.R. Road, Kandanchavadi, Perungudi,Chennai, Tamil Nadu 600096, India Contact: Ranjitha (HR) - 8807618852

Dear Job Aspirants, Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Medical Coding Trainer with minimum 5 Years of experience into Medical Coding!!!. Position :Medical Coding Trainer Location: Velachery Salary : Best in industry Work Mode: WFO Qualification: Any Degree Requirements: Minimum of 5 years of hands-on coding experience, with expertise in Emergency Department (ED) , Evaluation & Management (E&M) , Denial Coding,Radiology, Multispecialty and Surgical coding . Lead training sessions for new and existing coders, with a primary focus on ED , E&M , and Surgical coding (ICD-10, CPT, HCPCS). Prior experience training medical coding batches in a classroom or group setting is required. Strong background in ICD-10 , CPT , and HCPCS coding systems, along with payer-specific requirements and compliance guidelines. Proven ability to design and lead group training sessions, including interactive learning activities and performance evaluations. CPC (Certified Professional Coder) certification required. Interested candidate contact or share your updated resume to MALINI HR 9003239650 / 8925808598 [Whatsapp] Regards, GLOBAL Malini HR 90032 39650

Job Title: Genesys Cloud Developer 100% Remote US PST hours Job Description: We are looking for an experienced Genesys Cloud Developer with 6-8 years of hands-on experience in contact center IVR and self-service development. The ideal candidate is technically strong, AI-savvy, and passionate about building smart, scalable customer experiences. Key Responsibilities Build conversational bots and voice experiences integrated with AI platforms (e.g., Azure Copilot, Genesys Bots, OpenAI APIs). Design and develop IVR and self-service flows using Genesys Cloud CX. Develop and optimize speech-enabled applications and call flows. Write and maintain code in Node.js, Python, or Java. Collaborate with cross-functional teams to deliver seamless and innovative solutions. Qualifications Bachelors degree in Computer Science or a related field. 6+ years of experience in contact center IVR and self-service application development. Deep knowledge of Genesys Cloud CX platform. Strong background in speech application design and bot frameworks. Proficient in at least one programming language: Node.js, Python, or Java. Eagerness to learn and adopt new technologies. Preferred Qualifications Genesys Cloud certification. Experience in healthcare or banking sectors Interested Candidate can apply : dsingh15@fcsltd.com / asingh21@fcsltd.com 9667680541

WE ARE HIRING *MEDICAL CODERS* Ip drg CODERS & QA Location: Chennai,Hyd *Experience : Min 1+Years Exp Salary : Best In Market Certification Mandatory Virtual & Walkin Interview Immediate Joiners Preffered Work From Office ANCILLARY CODERS Location: Chennai,Banglore *Experience : Min 2+Years Exp Salary : Best In Market Certification Mandatory *Virtual & Walkin Interview *Immediate Joiners Preffered *Work From Office IVR CODERS : Chennai,Banglore *Experience : Min 2.5+Years Exp Salary : Best In Market Certification Mandatory *Virtual Interview *Immediate Joiners Preffered *Work From Office EM Multy Specality & EM Oncology : Chennai,Banglore *Experience : Min 2.5+Years Exp Salary : Best In Market Certification Mandatory *Virtual Interview *Immediate Joiners Preffered *Work From Office Contact: Hr Harini: 9884933934