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Software Engineering Lead

Optum

10.0 - 15.0 years

32 - 37 Lacs

Chennai, Bengaluru

Hybrid

Primary Responsibilities: Design, implement, and maintain contact center solutions, including Genesys IVR systems Configure and manage monitoring tools such as Splunk, Zabbix, Grafana, and Dynatrace for proactive system health checks Integrate AI-based solutions for call routing, voice analytics, and predictive monitoring Support operations for contact center services and ensure high availability and performance Manage CI/CD pipelines using Jenkins and GitHub Actions for deployment automation Collaborate with cross-functional teams to ensure smooth integration with public cloud platforms (Azure, Google Cloud, AWS) Develop and maintain scripts for automation and operational efficiency Monitor...

Posted 1 week ago

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