372 Ivr Jobs

The Manager 2-Clinical Data Management at Sun Pharmaceutical Industries Ltd in Gurgaon - R&D is responsible for effectively participating in the start-up and completion of multiple Data Management projects according to stakeholder requirements and in accordance to SOPs and other applicable standards in compliance with Sun Procedural Documents, ICH-GCP and local regulations. The incumbent will be managing all data management aspects of assigned project(s) from setup to lock, attending regular meetings with the project team to discuss data management issues, and providing status updates. Reporting on quality and performance metrics, including timelines, to project leads and other stakeholders is also a key responsibility. Participation in in-house and external training courses when required, preparation/review of Data Management process control documents such as Data Management Plan, Data Edit Checks Specification, User Acceptance Testing, Data Transfer Agreements/Specifications, Reconciliation plans, CRF Completion Guidelines, and Coding Guidelines is expected. Additionally, coordinating and managing training and EDC access for investigators, coordinators, data entry, and CRAs on selected applications for data entry, cleaning, and running reports as applicable to study parameters. Reviewing, freezing, and/or locking data in accordance with Data Management documents for accuracy, completeness, consistency, and validity, generating queries as necessary, coordinating with Medical Data Reviewer and/or Medical Monitor for the coding of medical terminology, and maintaining Data Management study documentation in an audit-ready status are essential duties. Reconciliation, including SAS/AE, Electronic Data Files (EDF), and third-party data against the clinical database, and tracking issues to resolution is also part of the role. The Manager 2-Clinical Data Management may present at investigator meetings and PM/CRA training sessions, as well as identify and recommend process improvements to the management team. The geographic scope for this position is global, and it is a full-time role with infrequent travel requirements. The ideal candidate should preferably have a minimum of a Bachelor's degree in a Life Science, Nursing, Computer Science, or related discipline, along with a minimum of 6 years of clinical data management experience including working knowledge using clinical data capture tools. Experience of leading global clinical studies is preferred.,

As a ServiceNow HRSD Specialist, you will leverage your 5+ years of experience in ServiceNow HRSD products, focusing on modules like Case and Knowledge Management, Employee Center Pro, Employee Journeys, and Integrations. Your expertise will be instrumental in delivering scalable global enterprise HR solutions. You will play a key role in understanding how ServiceNow HRSD integrates with other Enterprise Solutions such as Workday, SAP, and SilkRoad to enhance the overall Employee Experience. In this role, you will be responsible for evaluating solution options using ServiceNow to address business challenges. Your ability to align technology with business strategy through proactive collaboration at all levels will be crucial. Utilizing data and analysis to drive decision-making, you will contribute to improving HR performance and employee satisfaction. Your role will require exceptional communication and facilitation skills, enabling you to complete multiple tasks efficiently under pressure. Your positive attitude and adaptability to ambiguous work environments will be key to your success. Holding a ServiceNow Certified Implementation Specialist (CIS) HRSD certification is mandatory, along with a Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Advanced certifications in project management or HR management are advantageous. Experience in IVR or Employee Document Management is a plus. Familiarity with configuring ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs, agent workspace, table management, and performance analytics is desired. Proficiency in HR analytics and reporting tools will be beneficial for measuring HR performance. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule is a day shift from Monday to Friday, with the work location being in person. The application deadline is 14/07/2025, and the expected start date is 19/07/2025.,

Embark on a fintech journey like never before with 5paisa. Join us at the forefront of innovation, where your career is a thrilling adventure in the future of fintech. With cutting-edge tech, transparent transactions, and user-centric design, 5paisa is your gateway to a career that's as dynamic as you are. Welcome to 5paisa, where your aspirations meet innovation. We are seeking a skilled and proactive Contact Center & VoIP Support Engineer to manage, monitor, and support our enterprise communication systems including Aspect Contact Center Solutions and Cisco VoIP infrastructure. This role serves as a central point of contact for all business units, ensuring system uptime, efficient issue resolution, and continuous service improvement. Key Responsibilities: - Review daily health check reports and monitor device alerts. - Act as SPOC for all business units for contact center solutions. - Manage and coordinate with onsite vendor resources (e.g., CSinfocomm). - Conduct regular service reviews and partner performance reporting. - Handle escalated issues, providing resolutions and business updates. - Gather business requirements to propose and implement contact center improvements. - Lead meetings to review current challenges and operational issues. - Coordinate with cross-functional teams for infra-related dependencies. - Design IVR flows for inbound calls. - Schedule and manage downtime for patching, VM activities, and vulnerability remediation. - Plan and execute application upgrades and change implementations. - Participate in incident management calls for voice infra and review RCA reports. - Ensure compliance through audit participation and risk mitigation. - Contribute to BCP and DR strategies. - Support new branch setup projects requiring contact center integration. - Manage integrations with ZOHO, AWS platforms, SIP & API providers. - Oversee outbound call setup via GSM SIM gateways. - Coordinate with Admin and providers for PRI line issues. - Evaluate and propose cloud-based dialer solutions. - Maintain documentation for all contact center architectures and support activities. - Review tickets and analytics with support and DW teams. Cisco VoIP Phone Support: - Administer and monitor Cisco VoIP servers, routers, DHCP servers, and soft clients. - Manage OS upgrades, bug fixes, and VA closure tasks. - Lead configuration and deployment of new Cisco IP phones across branches. - Provide L1-L3 support for IP phone setup and maintenance across all branches. - Coordinate PRI issues with internal and external stakeholders. - Manage VoIP device inventory and update Cisco Corporate Directory. - Implement and manage third-party SIP & H.323 integrations. - Drive branch VoIP deployment initiatives and ensure robust collaboration tools. - Collaborate with cross-functional teams to address VoIP infrastructure issues. - Maintain ticket resolution process and conduct regular reviews with support teams. Qualifications: - Bachelor's degree in IT, Electronics, Telecommunications, or related field. - Strong experience with Aspect Contact Center, Cisco VoIP, and related infrastructure. - Knowledge of SIP, H.323, PRI, IVR, Jabber, and cloud dialer technologies. - Hands-on experience in server management, patching, and voice infra incident handling. - Strong analytical and problem-solving skills. - Excellent communication, documentation, and stakeholder management abilities. Preferred Certifications: - Cisco Certified Network Associate (CCNA) or equivalent - Aspect Certified Professional (ACP) or similar - ITIL Foundation is a plus,

Genesys, contact center, cloud engage, developer, IVR,Omnichannel, Presales, Genesys Engage, Outbound, inbound, Implementation.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Architect, deploy, and maintain Cisco Unified Communications solutions including CUCM 14 +15 , Unity Connection, Webex, and associated voice infrastructure. Diagnose and optimise VoIP systems, SIP routing, and collaboration platforms to ensure high availability and performance. Lead end-to-end UC projects such as system upgrades, platform migrations, and third-party integrations. Collaborate with internal stakeholders and external vendors to deliver secure, scalable, and resilient communication environments. Maintain comprehensive documentation including technical manuals, user guides, and project artefacts. 5+ years of experience working in Unified Communications (UC) environments. In-depth knowledge of Cisco technologies including CUCM, Unity Voicemail, Voice Gateways, SIP, H.323, and MGCP. Proficient in Microsoft Teams, Webe

Join us in revolutionizing customer experiences with our client, a global leader in cloud contact center software. We bring the power of cloud innovation to enterprises worldwide, empowering businesses to deliver seamless, personalized, and joyful customer interactions. The Team The Voice Client team delivers crucial voice call capabilities for our customer call/contact center solutions. Our focus is on smooth and high audio quality to enhance the customer experience. We develop native applications for Mac OS and Windows OS, as well as web-based applications using the latest web technologies. Our direct interaction with customers allows us to promptly address their concerns and use their feedback to continually improve the product for an exceptional customer experience and added business value. Responsibilities: Contribute to the robust development of the global voice platform through comprehensive design, development, and testing processes, ensuring high availability and scalability. Using C++ as the main programming language, write high-quality code adhering to best practices. Actively participate in code reviews to maintain code integrity and quality. Enhance system capabilities ensuring compatibility with Google Cloud platform. Identify and troubleshoot solutions, determining root causes of issues and providing detailed Root Cause Analysis reports. Contribute to CI/CD automation pipelines to support the builds, deployments, and upgrades of voice services for customers. Respond promptly to production issues, collaborating with the team to restore services promptly. Demonstrate proficiency in creating technical documentation to facilitate system maintenance and troubleshooting. Effectively communicate with peer development teams engaged in joint projects, fostering collaboration and knowledge sharing. Understand and apply performance and scalability principles in software development to optimize system efficiency. 5+ years of industry experience in software development and troubleshooting VOIP protocols like SIP, RTP, RTCP and/or WebRTC 5+ years of expertise in C++ programming on both Windows and macOS platforms. Hands-on experience

#Sinch is a global leader in the growing market for Communication Platforms as a Service (Cpaas) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the Messaging, were helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact on how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! More than 150,000 businesses, including many of the world s largest companies and mobile operators, use Sinch s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinchs core values are Make it Happen, Dream Big, keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries. Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest Cpaas and messaging provider in the world is looking for a Assistant Manager - Technical Support (Voice Services) for Noida (India) location. Overview: Seeking a technically adept and client-facing professional to serve as the primary point of contact for voice service clients. The role involves integration oversight, technical troubleshooting, vendor/client coordination, and ensuring seamless delivery of voice campaigns. Core Responsibilities: Oversee integration of voice platforms (OBD, SIP trunks,PRI, IVR flows) for enterprise clients. Act as escalation point for complex issues in voice traffic execution. Conduct traffic performance reviews, troubleshoot delivery failures, and drive resolutions. Coordinate with vendors for feature enablement and timely execution. Implement and monitor tanking rules, campaign restrictions, and account-level throttling. Provide technical training and integration support to clients and internal teams. Manage post-implementation support and track client satisfaction. Deliver technical feedback for product and platform enhancement. Key Qualifications: Bachelor s degree in CS,IT, Telecom, or related field. 3 7 years in CPaaS/voice platform operations or technical account management. In-depth knowledge of SIP, PRI, VoIP architecture, and REST/SOAP APIs. Hands-on experience with log/trace analysis (Wireshark, sngrep), DLR tracking, and CDR analytics. Familiarity with telecom compliance (DLT, TRAI) in India or global environments. Skilled in client communication, project coordination, and vendor liaison. Private Health Insurance coverage, Accidental Coverage, Optional Parental Health Coverage Flexible and supportive working environment Paid Time Off, Maternity, Paternity Leave, Wellbeing Programs Subsidized Meal Training & Development Internal Mobility Competitive salary and Allowances Highly engaged, collaborative, and transparent work culture Constant skill upgradation by learning and career advancement opportunities in a high-growth environment Annual health checkup. Global Mobility Program/Opportunities. Engaging Rewards & Recognition programs

#Sinch is a global leader in the growing market for Communication Platforms as a Service (Cpaas) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the Messaging, were helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact on how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! More than 150,000 businesses, including many of the world s largest companies and mobile operators, use Sinch s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinchs core values are Make it Happen, Dream Big, keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries. Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest Cpaas and messaging provider in the world is looking for a Manager - Technical Support (Voice Services) for Noida (India) location. Overview: Seeking a technically adept and client-facing professional to serve as the primary point of contact for voice service clients. The role involves integration oversight, technical troubleshooting, vendor/client coordination, and ensuring seamless delivery of voice campaigns. Core Responsibilities: Oversee integration of voice platforms (OBD, SIP trunks,PRI, IVR flows) for enterprise clients. Act as escalation point for complex issues in voice traffic execution. Conduct traffic performance reviews, troubleshoot delivery failures, and drive resolutions. Coordinate with vendors for feature enablement and timely execution. Implement and monitor tanking rules, campaign restrictions, and account-level throttling. Provide technical training and integration support to clients and internal teams. Manage post-implementation support and track client satisfaction. Deliver technical feedback for product and platform enhancement. Key Qualifications: Bachelor s degree in CS,IT, Telecom, or related field. 5 10 years in CPaaS/voice platform operations or technical account management. In-depth knowledge of SIP, PRI, VoIP architecture, and REST/SOAP APIs. Hands-on experience with log/trace analysis (Wireshark, sngrep), DLR tracking, and CDR analytics. Familiarity with telecom compliance (DLT, TRAI) in India or global environments. Skilled in client communication, project coordination, and vendor liaison. Private Health Insurance coverage, Accidental Coverage, Optional Parental Health Coverage Flexible and supportive working environment Paid Time Off, Maternity, Paternity Leave, Wellbeing Programs Subsidized Meal Training & Development Internal Mobility Competitive salary and Allowances Highly engaged, collaborative, and transparent work culture Constant skill upgradation by learning and career advancement opportunities in a high-growth environment Annual health checkup. Global Mobility Program/Opportunities. Engaging Rewards & Recognition programs

Sr. AVP/AVP is responsible Prepare and present reports on coding audit findings, compliance status & performance metrics to senior management.Ensuring accurate coding, compliance, and revenue optimization for surgical services within the organization

Job Opportunity: Integration Specialist Location: Gurugram Company: BlackNGreen Mobile Solutions Pvt. Ltd. Position Overview: Integration Specialist We are seeking a highly skilled and dynamic Integration Specialist to manage the end-to-end integration process for our AI-driven products . This role is critical to ensuring seamless deployment and collaboration with both enterprise clients and telecom operators . Key Responsibilities: Lead technical discussions with clients and telecom partners during integration. Design and implement custom integration solutions compatible with existing enterprise systems. Work closely with internal development teams to align integrations with product roadmaps . Ensure adherence to security, data protection, and network compliance policies. Manage the complete integration lifecycle from planning to production rollout. Identify integration risks and develop mitigation strategies . Create and maintain technical documentation and integration playbooks . Provide post-integration support to ensure successful product deployment. Required Qualifications & Skills: Bachelor's degree in Computer Science , Information Technology , or a related field. Minimum 3 years of experience in system integration , solution engineering , or technical consulting . Strong understanding of enterprise IT systems (CRM, ERP, IVR, Billing platforms). Proven experience working with telecom operators and managing enterprise-scale deployments . Familiarity with telecom protocols and integration layers (e.g., SIP , IMS ). Hands-on experience with API management and gateway configurations . Solid understanding of networking concepts and cloud platforms (AWS, Azure). Excellent communication , documentation , and client engagement skills.

Looking for Assistant Manager Medical Coding - Who have good experience in Multi Specialty Coding as a Team Lead/Sr QA/Process Coach/Group Coach/Assistant Manager can be best fit for this Job. If you are Maintaining any of above Designation. Required Candidate profile Looking for Assistant Manager Medical Coding - Who have good experience in Multi Specialty Coding as a Team Lead/Sr QA/Process Coach/Group Coach/Assistant Manager can be best fit for this Job.

Location: Bangalore/Gurugram Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three! About the Role We are looking for a Conversational AI Designer who will define, design, and optimize intelligent conversations between our customers and our AI-driven voice and chatbots. This role sits at the intersection of UX design, linguistics, AI behavior, and customer experience, and will play a key part in shaping how businesses interact with their users via Exotels platforms. If you are passionate about crafting natural, intuitive, and purposeful conversations between humans and machines we want to talk. What Youll Do Design human-like conversational flows across voice and chat. Partner with clients to understand their consumers and use cases to design the bots goals, intent and success criteria. Collaborate internally with product managers, engineers, and customer-facing teams to deliver the clients requirements. Write clear, concise, and context-aware bot dialogues, prompts, and fallbacks that sound helpful and human. Partner with Product teams to test conversation designs and iterate based on user feedback and data. Apply principles of linguistics, behavioral psychology, and UX writing to create intuitive and low-effort user journeys. Maintain and optimize a conversation library (templates, tone guides, intents, fallbacks). Contribute to AI training: helping define intents, utterances, edge cases, and user expectations. Identify conversation friction points using transcripts, analytics, and feedback to improve success and containment rates. Define tone, persona, and escalation strategy for bots across different verticals and use cases. Requirements Must-Have: 5 9 years of experience designing conversations for chatbots, IVRs, voice assistants, or similar platforms. Deep understanding of UX writing, dialogue flow design, and customer empathy. Experience working with AI platforms Ability to design for voice-first experiences (IVR, smart assistants) and chat-based interfaces. Experience with tools for conversation design. Strong writing skills with a focus on clarity, brevity, and tone. Familiarity with NLP concepts intents, utterances, confidence thresholds, fallbacks, etc. Nice-to-Have: Experience in B2B SaaS or customer support domain. Basic understanding of analytics (CSAT, containment rate, deflection, etc.) Exposure to Indian languages and multilingual bot design. Background in linguistics, psychology, cognitive science, or communication design.

Greetings from Savista!! We are hiring experienced IVR radiology coder . Roles & Responsibilities: Accurately code Interventional Radiology through review of medical record documentation Assign CPT procedure codes, ICD-10 diagnosis codes, MIPS (PQRS)and modifiers based on documentation, government teaching physician documentation requirements and LCD/NCD/ NCCI policies. Ensure that deliverable to the client is adhered to the quality standards and productivity TAT. Required Skills: Minimum 1 year of experience in IVR Radiology is mandatory Strong knowledge in Anatomy and Physiology Should be capable enough to understand the Medical coding and deliver upto the expectation in Ramp phase Basic system knowledge with MS office application operation Should possess comprehensive and communication skills Mode of work : Work From Office Immediate joiners preferred. Interested candidates may share their resume at varsha .meyappan@savistarcm.com or contact us at 8448999198 . Regards, TA - Team

This role will be responsible for development, maintenance, and execution of manual / automation / performance scripts for Contact Centre applications. Primary Responsibilities: Analyze the functional and non-functional requirements of the contact centre application solutions in Agile methodology Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting Perform manual/automated testing and log detailed defects in Rally Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End to End Testing efforts Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Undergraduate degree or equivalent experience 3+ years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT) 3+ years of experience in IVR Testing Tools CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher Hands-on experience in Voice BOT / NLU Testing Hands-on experience on Text-to-speech augmentation Hands on experience on SSML tags, Audio Augmentation Experience with Splunk queries and log validations Experience in call routing and skill-based testing Proven experience identifying and managing risks Proven Functional Testcase and Test data preparation Proven attention to details, strong work ethic and result orientation Proven excellent communication skills with ability to work independently and as part of a team Proven flexibility to support and manage multiple projects/deadlines simultaneously Proven ability to occasional work evening and weekend hours as required to support system deployments Preferred Qualification: Knowledge on Python coding At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #NJP #Niche

About The Role Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Python (Programming Language) Good to have skills : AWS Lambda Administration, Adobe Experience Platform (AEP), Adobe Journey OptimizerMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning to align application development with organizational goals, ensuring that the solutions provided are effective and innovative. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Evaluate and implement best practices in application development to improve efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Good To Have Skills: Experience with Adobe Journey Optimizer, Adobe Experience Platform (AEP), AWS Lambda Administration.- Strong understanding of software development life cycle methodologies.- Experience with application architecture and design principles.- Proficiency in debugging and troubleshooting complex application issues. Additional Information:- The candidate should have minimum 7.5 years of experience in Python (Programming Language).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Huge openings for Coders and Auditors in Chennai, Hyderabad and Bangalore. Work from Office ( NO OPENING FOR FRESHER or other experience ). Need minimum 1year experience in Medical coding. Details: E and M IP OP Coder & Auditor & SME - Certified. VERY URGENT (Only Work from office - Chennai, Bangalore and Hyderabad location) Surgery Coder and QA - Certified and Non-certified. VERY URGENT (Work from office - Chennai, Hyderabad & Bangalore location) (SDS, GI Surgery, Ortho Surgery also) IPDRG Coder & Auditor - Certified. VERY URGENT (Only Work from office - Bangalore, Chennai & Hyderabad location) Denial Coder & Auditors - Certified. VERY URGENT (Only Work from office - Chennai & Hyderabad location) Anesthesia Coder & Auditor - Certified. VERY URGENT (Only Work from office - Bangalore, Chennai & Hyderabad location) Home Health Coder & Auditor - Certified and Non-Certified. VERY URGENT (Work from Home - Chennai, Hyderabad & Bangalore location) Team lead, Process coach and Trainer - IPDRG, E and M, Home health, Surgery and IVR. Good salary package. Experience: 1 to 8 years in medical coding. Immediate joiner preferred. Please reach out Rajesh at rajesh.sairam@globalconnectsolution.in or 8667472289 (Whatsapp same as well). Kindly share it to your friends and WhatsApp group or Telegram groups, it may help some one.

This role provides advanced professional input to complex Application Development assignments/projects. They devise and modify procedures to solve highly complex problems considering computer equipment capacity and limitations, operating time, and the form of desired results. In this role, you can expect to design, code, test and debug within programs. This position may perform systems analysis functions and support and provide direction to more junior professionals. This role has high levels of autonomy, only requiring expert level technical support from others. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Application Development. The Evernorth Technology strategy is fully aligned with our business strategy, resulting in an opportunity for you to influence in various directions. This includes technology business direction but also recruiting and mentoring employees and influencing the selection of and relationships with vendor resources to ultimately build and contribute within a world-class Delivery Vertical. This is a hands-on position with visibility to the highest levels of Evernorth management who are motivated to see the successful results of our efforts. The solution focuses on enabling this change using the latest technologies and development techniques. Roles & Responsibilities - Participates in troubleshooting and problem resolution. - Aligns engineering solutions with the Technology strategy and supports the application requirements. - Plans and implements procedures to maximize engineering and operating efficiency for application integration technologies. - Takes accountability for the technology assets owned by the team. - Provides leadership to the team to achieve the following objectives: - Design, configuration, implementation of middleware products and application design / development within the supported technologies and products. - Proactive monitoring and management design of supported assets assuring performance, availability, security, and capacity. - Maximize the efficiency (operational, performance, and cost) of the application assets. Qualifications Required Skills: - Java Developer - 3+ yrs experience in IVR Development, Springboot, Openshift, AWS, Javascript, RestAPI, Microservices, Kafka, Oracle SQL, Jenkins, Orchestrator, Git. - Strong written and verbal communication skills with the ability to interact with all levels of the organization. - Strong influencing/negotiation skills. - Strong interpersonal/relationship management skills. - Strong time and project management skills. - Familiarity with agile methodology including SCRUM team leadership. - Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. Required Experience & Education: - 8+ years of experience - Proven experience with architecture, design, and development of large-scale enterprise application solutions. - College degree (Bachelor) in related technical/business areas or equivalent work experience. - Industry certifications such as PMP, Scrum Master, or Six Sigma Green Belt. Desired Experience: - Healthcare experience, including Disease Management - Coaching of team members - Bot Development (Voice or chat). Location & Hours of Work - Full-time position, extended/ Split shift (11.30 AM 8.30 PM IST) working 40 hours per week. Expected overlap with US hours as appropriate. - Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required.

Qualifications: 3+ years of experience with VOIP, Asterisk, Vicidial,GoAuto Dial Experience in Installing, configuring and deployment of Asterisk, Asterisk based applications like GoAutoDial, Vicidial, IVR and FreePBX. Experience in Installing, configuring and deployment of Asterisk, Asterisk based applications like GoAutoDial, Vicidial, IVR and FreePBX. This role will suit someone with prior experience of working within Asterisk environment, particularly with experience of configuring Asterisk for new product deployment. Must have good trouble shooting skills in using network testing tools such as Wireshark, Tcpdump. Experience trouble shooting Vici Dialers and Asterisk would be useful. The applicant must be prepared to work outside of core hours to address emergency activity if required. Should also know MySQL databases and VoIP. Proven track record of deploying Dialers or IVR applications in an enterprise environment. Experience in configuring with PRI Card, PRI Gateway, Analog Gateway and PSTN is a must. Proficiency in the following programming languages: MySQL, PHP, Perl, AGI and Shell Scripts Must be organized and ability to document how-to and common troubleshooting steps.

Mandatory Skills: Extensive experience developing and maintaining Cisco CVP/Voice Applications Bachelor s degree in Computer Science, Management Information Systems, or related area 5+ years of experience with Cisco UCCE platforms 5+ years of IVR Application development and support experience using Cisco CVP/Voice, VXML/ASR, TTS, Cisco Call Studio 10.5 and up 5+ years of experience working with CVP Studio, Java, and back-end integration with Databases and Web Services 5+ years of experience with Java 1.7+, Eclipse, Tomcat, Spring MVC, J2EE, SOAP, REST APIs Experience with CI/CD Pipeline & Tooling (Octopus) Familiarity and exposure to any Cisco 3rd Party Products (i.e., Nuance, Finesse, Verint, etc.) Other Skills: Experience with Agile development Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction Ability to communicate effectively both orally and in writing to management, team members, business and technology professionals Ability to work in a fast-paced environment Team player with a great attitude

Req ID: 315699 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Enterprise Telephony - Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Three years or more of relevant experience or equivalent combination or education and work experience VXML, CVP, ICM, CUCM, CUBE Upgrading ICM, CVP, CUCM, Gateways from 12.5 to 12.6 Understanding of Natural Language design and Directed Dialogue design techniques for speech applications Knowledge of various speech engine capabilities and tuning concepts Ideal candidate will have experience with Google Dialog Flow Support existing customer projects on leveraged Cisco PCCE and Calabrio environments Provide Level 3 support and guidance during break fix situations Provide Level 3 guidance for platform change preparation and execution Develop Low Level Designs for Migrations, Upgrades and third party integrations Certifications Desired: Cisco Certified Voice Professional (CCVP) - Must have moderate knowledge of voice contact center business models - Must have Contact Center design/scripting/administration experience. Call scripting ( CVP Studio) - Moderate knowledge of Call Scripts, ICM knowledge, Call Manager and CUCM - Knowledge of Calabrio or similar workforce management systems is preferred 8 to 10 years of experience with Cisco CCE, CVP, CUIC, AW/HDS, CUCM 4 to 6 years of experience in VoiceXML IVR technologies Experience working with CVP Studio, Java, and backend integration with databases and web services Preferred - Integrate CVP/PCCE with Third party Conversational AI platforms - Integrate CUBE with SIP Rec for Conversational AI - Provide Guidance of best practices of integrating CVP with Google Dialogflow.

Application Development Advisor-HIH-Evernorth ABOUT EVERNORTH: Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don t, won t or can t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there. Position Overview This role provides advanced professional input to complex Application Development assignments/projects. They devise and modify procedures to solve highly complex problems considering computer equipment capacity and limitations, operating time, and the form of desired results. In this role, you can expect to design, code, test and debug within programs. This position may perform systems analysis functions and support and provide direction to more junior professionals. This role has high levels of autonomy, only requiring expert level technical support from others. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Application Development. The Evernorth Technology strategy is fully aligned with our business strategy, resulting in an opportunity for you to influence in various directions. This includes technology business direction but also recruiting and mentoring employees and influencing the selection of and relationships with vendor resources to ultimately build and contribute within a world-class Delivery Vertical. This is a hands-on position with visibility to the highest levels of Evernorth management who are motivated to see the successful results of our efforts. The solution focuses on enabling this change using the latest technologies and development techniques. Roles & Responsibilities Participates in troubleshooting and problem resolution. Aligns engineering solutions with the Technology strategy and supports the application s requirements. Plans and implements procedures to maximize engineering and operating efficiency for application integration technologies. Takes accountability for the technology assets owned by the team. Provides leadership to the team to achieve the following objectives: Design, configuration, implementation of middleware products and application design / development within the supported technologies and products. Proactive monitoring and management design of supported assets assuring performance, availability, security, and capacity. Maximize the efficiency (operational, performance, and cost) of the application assets. Qualifications Required Skills: Java Developer - 3+ yrs experience in IVR Development, Springboot, Openshift, AWS, Javascript, RestAPI, Microservices, Kafka, Oracle SQL, Jenkins, Orchestrator, Git. Strong written and verbal communication skills with the ability to interact with all levels of the organization. Strong influencing/negotiation skills. Strong interpersonal/relationship management skills. Strong time and project management skills. Familiarity with agile methodology including SCRUM team leadership. Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. Required Experience & Education: 8+ years of experience Proven experience with architecture, design, and development of large-scale enterprise application solutions. College degree (Bachelor) in related technical/business areas or equivalent work experience. Industry certifications such as PMP, Scrum Master, or Six Sigma Green Belt. Desired Experience: Healthcare experience, including Disease Management Coaching of team members Bot Development (Voice or chat). Location & Hours of Work Full-time position, extended/ Split shift (11. 30 AM 8. 30 PM IST) working 40 hours per week. Expected overlap with US hours as appropriate. Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required. Equal Opportunity Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for ED Coders @ Velachery Location !!! JOB DETAILS : Minimum 4+ years of ED Denials or Denials Coding experience Notice : Immediate Work Mode : Office Location : Velachery COMPETENCIES / SKILL SET : *Minimum 4+ years of ED Denials or Denials Coding experience *Analytical and problem-solving skills *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology *Knowledge of MS Office (especially Excel and Word) Interested candidate contact to 9952075752 - POOJA HR. Regards POOJA HR Global HR Team 99520 75752

Denial Multispecialty quality auditor: Life science graduate is mandatory Auditor should have 4+ years of experience in denial radiology, E/M IP and OP, surgery, IVR etc. Able to analyze the denial trend and come up with solutions. Need to provide education to the team and support the team wherever is required Need to work independently. Should have good verbal and written communication Should have knowledge in all the modalities and denial workflow In depth knowledge about the payer policy and denial concepts NCCI edits, MEU, medical necessity. Roles and Responsibilities: - Responsible for accurately addressing multi-specialty denials which includes, EM OP, Surgery, Modifiers, Dx related and ensuring compliance with medical coding policies and guidelines. Requires proficiency in ICD-10, CPT, and HCPCS coding systems, along with a strong understanding of medical terminology and anatomy. Plays a critical role in optimizing reimbursement for healthcare services through timely and accurate submission of coded information. Should have a good knowledge in denial codes and able to interpret the exact denial reasons from EOB and resolve it, Desired Candidate Profile: - Should be a Science Graduate. Minimum of 1+ years of experience in Denials. Basic knowledge of medical terminology and anatomy. Comfortable to work from office. Effective verbal and written communication skills (Should have capability to reply properly to client and stakeholders. Successful completion of CPC or CCS certification must be active during joining and verified. Able to work independently and willing to adapt and change as per business/ process requirements. Timings & Transport 1. Shift timings 8.30am – 5.30Pm 2. FIVE DAYS WORKING (MONDAY – FRIDAY) 3. Need to be Comfortable with WFO-Work from office. Perks and Benefits 1. Saturday and Sunday Fixed Week Offs. 2. Self-transportation bonus up to 3500per month.

As a member of our team at One97, you will be part of a dynamic and innovative organization that delivers Customer Communication, Up-Selling, Mobile Content, Advertising-based, and Platform services to over 500 million mobile consumers worldwide. Headquartered in New Delhi and supported by prestigious investors such as Intel Capital, Elevation Capital, Silicon Valley Bank, SAP Ventures, and Berkshire Hathaway, One97 offers products and services in various models including Capex, Opex, and Revenue Share to meet the diverse needs of Telcos. Our Key Offerings encompass five main categories: - Entertainment - Digital Platforms - CVM Solutions - Enterprise Services - Financial Platforms One97 boasts the widest and largest deployment of telecom applications on cloud platforms in India and provides a range of VAS services that have enabled operators to boost their revenue in markets like India, SAARC, the Middle East, Africa, and beyond. To excel in this role, you should possess the following superpowers: - Hold a Bachelor's degree in engineering with a focus on Electronics & Telecommunications. - Specialize in Telco Services (IVR, USSD, SMS, Precall, Merchant IVR, M2M IVR Portal). Your key responsibilities will include: - Assisting in gathering basic business requirements for Telco services. - Supporting the documentation of functional specifications and user stories. - Contributing to the product life cycle of assigned services. - Monitoring the performance and health of live Telco services. - Assisting in the initial investigation of operational issues and incidents. - Supporting the creation and maintenance of operational documentation. - Learning and utilizing service monitoring tools and platforms. - Participating in testing new service features or deployments. - Contributing to routine daily operations tasks. - Collaborating with cross-functional teams (Engineering, QA, Support). - Developing an understanding of Telco protocols and service delivery. - Enhancing skills in data analysis, reporting, and troubleshooting. Join us for: - A collaborative output-driven program that fosters unity across businesses through technology. - Opportunities to increase the average revenue per user by enhancing cross-sell opportunities. - Valuable feedback from peer teams on your support of their goals. - A culture of respect that is earned through your contributions to peers and managers. Compensation: We believe in creating wealth for the right fit candidates. With over 500 million registered users, 17 million merchants, and a wealth of data in our ecosystem, we are uniquely positioned to democratize credit for deserving consumers and merchants. Be a part of India's largest digital lending story and seize the opportunity to shape the future!,