Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Engage / collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps Conduct task analysis / research to identify the specific knowledge, skills, behaviors needed to achieve desired performance levels Apply principles of adult learning and training best practices to create effective and innovative training design solutions Develop approach to evaluate achievement of learning objectives (e.g., learning assessments) Develop project plans for design / development of identified solutions Develop maintenance plan for training solutions to ensure ongoing applicability / effectiveness of training Develop appropriate learning activities based on training designs and learning objectives Develop Storyboards and visualize concepts Leverage / modify existing training solutions to meet current needs Demonstrate and apply knowledge of appropriate tools and resources used to develop training content (e.g articulate 360 ,Articulate storyline 3 ,MS Office Suite, Adobe Suite, SnagIt, hands on experience on LMS, video development- Vyond and VideoScribe) Conduct Train-the-Trainer sessions to prepare trainers for delivery of training solutions and ensure / validate trainer readiness Conduct training pilots to identify specific issues that needed to be addressed prior to delivery Monitor and analyze training metrics / data / trends, and identify areas needing attention to enhance learning effectiveness Conduct updates / debriefs as necessary with appropriate stakeholders to communicate training experiences / effectiveness, based on available feedback and data Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Graduate with 4+ years of experience as Instructional Designer 3+ years experience in creating Storyboards and Articulate Storyline Experience with designing and developing online learning solutions, both synchronous and asynchronous Knowledge of current trends and technology to support online learning including tools such as ADDIE, Articulate Storyline and others Solid analytical skills, attention to detail, problem-solving and fact-based decision-making abilities At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Engage / collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps Conduct task analysis / research to identify the specific knowledge, skills, behaviors needed to achieve desired performance levels Apply principles of adult learning and training best practices to create effective and innovative training design solutions Develop approach to evaluate achievement of learning objectives (e.g., learning assessments) Develop project plans for design / development of identified solutions Develop maintenance plan for training solutions to ensure ongoing applicability / effectiveness of training Develop appropriate learning activities based on training designs and learning objectives Develop Storyboards and visualize concepts Leverage / modify existing training solutions to meet current needs Demonstrate and apply knowledge of appropriate tools and resources used to develop training content (e.g articulate 360 ,Articulate storyline 3 ,MS Office Suite, Adobe Suite, SnagIt, hands on experience on LMS, video development- Vyond and VideoScribe) Conduct Train-the-Trainer sessions to prepare trainers for delivery of training solutions and ensure / validate trainer readiness Conduct training pilots to identify specific issues that needed to be addressed prior to delivery Monitor and analyze training metrics / data / trends, and identify areas needing attention to enhance learning effectiveness Conduct updates / debriefs as necessary with appropriate stakeholders to communicate training experiences / effectiveness, based on available feedback and data Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Graduate with 4+ years of experience as Instructional Designer 3+ years experience in creating Storyboards and Articulate Storyline Experience with designing and developing online learning solutions, both synchronous and asynchronous Knowledge of current trends and technology to support online learning including tools such as ADDIE, Articulate Storyline and others Solid analytical skills, attention to detail, problem-solving and fact-based decision-making abilities

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The role is to oversee and manage day-to-day operations and month close activities for Finance & Accounting teams. The role requires to demonstrate sound knowledge of Accounting. Closely work with team members ensuring highest standards of accuracy, compliance and Client satisfaction. Should be analytical, detail-oriented , and honest. Should possess excellent leadership and interpersonal skills as well as strong understanding of accounting and management principles. Stakeholders for the role Accounting Managers, Directors & Controller's Work Hours: Regular shift hours : 3.30 PM to 1:00 AM IST Month end/quarter/year end: Shadow US work hours (6:00 PM to 3.30 AM IST ) Primary Responsibilities: Day-to-day management of the Finance Department, ensuring that disbursements and receipts are disbursed, collected, and recorded accurately and in a timely manner Oversee core accounting operations including journal entries, reconciliations, month-end close, and financial reporting Manage the transition of new processes from business units into Global Finance Operations via robust governance and documented standard operating procedures Should work closely with team members ensuring highest standards of accuracy, compliance and Client satisfaction. Should be analytical, detail oriented, and honest Manage all applicable SOX documentation compliance and provide audit support to both internal and external auditors Identify and implement process improvements, automation solutions, and standardization opportunities Identifies/researches variances and provides appropriate explanations. Should have effective client interactions and escalation management Collaborate with auditors during the annual audit, managing the audit and ensuring timely responses to requests, and accurate financial data is supplied Prepare financial statements and support reports in a timely manner that are in accordance with generally accepted accounting principles Identifying areas of control risk. Ensure that an adequate and effective system of internal controls is maintained for reporting and analysis Solid analytics skill and variance analysis on root cause of the discrepancy between Subledger & PSGL Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: B.Com /M.Com, MBA Finance, CA Inter, equivalent experience ( 10+ years) - CA's (8+ years Post Qualification) 10+ years of professional accounting experience Comes with good experience working with reporting tools like Blackline, Concur, Ariba, Hyperion smartview and PeopleSoft General ledger Experience working with general ledger / sub-ledger accounting applications Demonstrates solid knowledge of GL and sub-GL data sources, and how the information is recorded (e.g., chart of accounts, revenues, expenses, claim costs etc.) Demonstrates solid understanding of how to retrieve data from company-specific financial systems and use use tools like Blackline, Smart view, PeopleSoft, SQL, and Power BI for reporting and analytics Proven to possess excellent Leadership and interpersonal skills as well as solid understanding of accounting and management principles Advance proficiency utilizing Microsoft Office Suite applications (Advanced Excel, Word, Powerpoint) Proven effectively balances quality, customer service and productivity standards. Ability to coach and develop accounting team Proven excellent Written and verbal communication skills Proven ability work independently in self-directed manner and able to handle multiple tasks Proven to anticipate customer needs and proactively develop solutions to meet them Proven analytical skills and an eye for detail. Hands on exposure to Variance analysis & commentary writing Balance Sheet reconciliations, investigate and resolve reconciling items Responding to internal and external auditor requests Proposing solutions to noted problems Documenting methodology, analysis and conclusions Preferred Qualification: Finance experience in any insurance industry (Health insurance industry) At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Perform the DevOps Engineer and Software engineer development responsibilities DevOps Engineer responsibilities: Design, deploy, and maintain Azure infrastructure to ensure high availability and scalability of applicationsBuild and manage CI/CD pipelines using GitHub Actions to enable fast and reliable deployments Use Terraform to provision and manage infrastructure on Azure Manage and optimize Apache Kafka-based systems to ensure reliable message streaming and data processing.Monitor and improve system performance and reliability using Prometheus and Grafana Collaborate with developers to automate workflows and implement best practices for infrastructure-as-code (IaC)Write Python scripts for automation and tooling to enhance operational efficiency Senior Software Engineer responsibilities: Write Python, typescript code for AI/ML platform for Azure deployments Generic for DevOps Engineer: Troubleshoot and resolve system issues to minimize downtime and impact on users Participate in on-call rotations and incident response to ensure high service reliability Works with less structured, more complex issues Serves as a lead/mentor to others Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience) 2+ years of experience in DevOps, SRE, or related roles (internships and project experience are acceptable for entry-level candidates) Hands-on experience with Kubernetes for deploying and managing containerized applications Experience with Apache Kafka for building, maintaining, and troubleshooting message-driven systems Experience using Prometheus and Grafana for monitoring and observability Basic to intermediate knowledge of Terraform for infrastructure provisioning and management Understanding of GitHub Actions for creating and maintaining CI/CD pipelines Familiarity with Azure services such as Compute Engine, Kubernetes Engine, and Cloud Storage Proficiency in Python for scripting, writing ML code, automation, and tooling Proven solid problem-solving skills and an eagerness to learn new technologies Proven excellent communication and teamwork skills Preferred Qualifications: Experience with debugging and optimizing distributed systems Experience with Golang for developing infrastructure tools or cloud-native applications Familiarity with other cloud providers (e.g., AWS or GCP) Knowledge of Helm for Kubernetes package management Knowledge of Java for developing and troubleshooting backend systems Familiarity with DataHub or similar data cataloging and metadata management platforms Understanding of Artificial Intelligence (AI) concepts and tools, such as building or managing machine learning pipelines, integrating AI models, or working with ML platforms like TensorFlow, PyTorch, or Vertex AI Proven exposure to security best practices for cloud infrastructure At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. #Gen

Hello Everyone, Optum is hiring for Senior Role of Performance Test Engineers at Bangalore who can join us on a short notice. Primary Skills: JMeter, LoadRunner, Performance Center, Grafana, Splunk&SPL (Splunk Search Processing Language), Java, Oracle DB, Dynatrace, scripting (Protocols), and SQL, Familiarity with UI, Batch & API (JSON) testing, performance tuning, and optimization techniques Experience: 10+ yrs Location: Bangalore - JP Nagar Notice Period: Immediate to 60 days Primary Responsibilities: Design, develop, and execute performance test scenarios using JMeter/ Gatling and other relevant tools Monitor and analyze performance metrics using Dynatrace, Grafana, Splunk, and other performance monitoring and profiling tools Utilize scripting (Protocols) and programming skills in Java to create and maintain performance test scripts Utilize Oracle DB, Dynatrace, and SQL to perform database tuning and optimization Collaborate with cross-functional teams to define and document Non-Functional Requirements (NFRs) for performance testing Conduct UI, Batch, API performance testing and ensure seamless integration with the overall architecture Utilize Apache Kafka for performance testing in a distributed environment Apply performance testing methodologies and best practices to identify performance bottlenecks and suggest optimizations Collaborate with the development team to implement performance improvements, including Shift Left Testing Communicate test results, analysis, and recommendations to stakeholders in a clear and concise manner Stay updated with the latest trends and advancements in performance testing, cloud technologies, and architectures Basic, structured, standard approach to work Required Qualifications: Graduate degree or equivalent experience 10+ years of overall experience preferably in a software development or IT environment 6+ years of testing experience 5+ years of experience in performance testing 1+ Years of experience in performance testing with Gatling Proficiency in JMeter, LoadRunner, Performance Center, Grafana, Splunk&SPL (Splunk Search Processing Language), Java, Oracle DB, Dynatrace, scripting (Protocols), and SQL Solid knowledge of performance testing methodologies, best practices, and performance monitoring and profiling tools Familiarity with UI, Batch & API (JSON) testing, performance tuning, and optimization techniques Understanding of architectural principles and cloud technologies Good knowledge in scripting/programming skills for data generation Proven excellent communication skills to effectively collaborate with cross-functional teams and stakeholders Solid analytical and problem-solving skills to identify and resolve performance bottlenecks Familiarity with Shift Left Testing and Agile methodologies Interested can share their updated CV at arshad_mohammad@optum.com Thanks and Regards, Arshad Ayub - Talent Scout Deputy Manager - TA arshad_mohammad@optum.com Optum

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a GL28 IT Professional - Automation & Reporting with 10+ years of Healthcare IT experience. This role emphasizes automation configuration and data visualization/reporting using Power BI, Smartsheet, and Excel automation. You will configure automation workflows, optimize reporting dashboards, and support governance processes for operational efficiency. Primary Responsibilities: Evaluate and select appropriate technologies and platforms (e.g., Power Platform, Power BI, Smartsheet, ETL tools) to support business goals and operational efficiency Build and maintain dashboards, reports, and data models for operational and governance insights Design, implement, and maintain automation workflows (e.g., scheduled jobs, CI/CD pipelines, triggers) to streamline IT operations Utilize Microsoft Power Platform as Unified suite of low-code tools-including Power Apps, Power Automate, Power BI, Power Pages, and Power Virtual Agents Develop conceptual and logical architectures for automation, data integration, and reporting, ensuring alignment with security, compliance, and governance standards Collaborate with business and technical stakeholders to translate complex requirements into actionable solutions Research and recommend emerging technologies that optimize automation and reporting, ensuring business value and innovation Provide technical leadership in troubleshooting, solution optimisation, and continuous improvement initiatives Ensure all automation and reporting solutions adhere to healthcare security and privacy standards (e.g., HIPAA, PHI) Governance Support: Manage meeting logistics for automation governance and reporting reviews; capture decisions and maintain documentation Intake Management: Coordinate intake for automation and reporting requests; validate requirements and route appropriately Enablement: Provide peer-to-peer training on automation tools, Power BI, Smartsheet, and Excel automation best practices Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or equivalent experience 10+ years of experience in IT, with significant exposure to automation, reporting, and enterprise architecture Proven experience designing and implementing enterprise-scale automation and reporting solutions Hands-on experience with Power Platform, Power BI, Smartsheet, ETL tools, and cloud platforms Solid understanding of architectural and integration patterns, data modelling, and security frameworks Preferred Qualifications: Experience with observability and monitoring tools for automation jobs. Familiarity with enterprise integration patterns, API connectors and ETL processes Proven healthcare compliance exposure and risk management processes At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

We are seeking experienced and detail-oriented Subject Matter Experts (SMEs) in Emergency Department (ED), Evaluation Management (E/M) Outpatient/Inpatient (OP/IP) coding. The SME will be responsible for ensuring coding accuracy, compliance with regulatory guidelines, and supporting training and audit functions. This role is critical in maintaining high-quality coding standards and supporting continuous improvement initiatives. Primary Responsibilities: Perform high-level coding reviews for ED and E/M OP/IP encounters Ensure accurate assignment of CPT, ICD-10-CM, and HCPCS codes based on documentation Validate code selection against payer-specific guidelines and NCCI edits Identify trends and provide feedback to improve coding accuracy and documentation quality Participate in internal and external coding audits Collaborate with compliance teams to address audit findings and implement corrective actions Stay updated on regulatory changes (CMS, AMA, etc.) and ensure coding practices align with current standards Work with cross-functional teams to streamline coding workflows Provide SME input for system enhancements, coding tools, and automation initiatives Support client queries and escalations related to ED and E/M coding Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Certification: CPC, CCS, or equivalent 5+ years of experience in medical coding, with specialization in ED and/or E/M OP/IP coding Experience with coding platforms and EMR systems (e.g., Epic, Cerner) Solid understanding of coding guidelines (CPT, ICD-10-CM, HCPCS, CMS, AMA) Proven excellent communication, analytical, and problem-solving skills

Required Qualifications: Undergraduate degree or equivalent experience 8+ years of hands-on software engineering experience on production-grade systems Fullstack Java devleoper with 8+ years of experience in an agile environment with design, development, testing, documentation and deployment 5+ years of experience with one or more of Java, Springboot and proficiency in UI technologies like Angular, React 2+ years of hands-on experience working on a cloud platform (Azure, Databricks preferably) Qualifications: Experience working and collaborating with geographically distributed teams Hands on experience in creating design flows, UI mock, active engagement in team discussions Experience buildlng CI/CD pipeline and knowledge Github Action Solid skills in UI design pages, Angular, React hands on experience Proven expert in microservice-based development Proven ability to apply development best practices adhering to engineering principles by writing high quality, secure code that is modular, functional and testable Proven ability to support production deployment, system maintenance and operations of the applications, respond to incident tickets in a timely manner Proven ability to participate in GitHub PRs, peer designs, code, tests and automations, providing optimization and simplification recommendations Proven excellent problem solving and debugging skills Proven solid programming skills utilizing Java 11 and up Springboot Microservices, Rest APIs Solid programming skills in React, Postgres SQL, Oracle SQL Github/GitActions, Jenkins Cloud/Container Orchestration - Azure, OCI, Docker, Kubernetes Agile Tools - Rally, Confluence Preferred Qualifications: 3+ years of experience with either React or any other UI framework Knowledgeable in Healthcare Platform

Primary Responsibilities: Design, implement, and maintain contact center solutions, including Genesys IVR systems Configure and manage monitoring tools such as Splunk, Zabbix, Grafana, and Dynatrace for proactive system health checks Integrate AI-based solutions for call routing, voice analytics, and predictive monitoring Support operations for contact center services and ensure high availability and performance Manage CI/CD pipelines using Jenkins and GitHub Actions for deployment automation Collaborate with cross-functional teams to ensure smooth integration with public cloud platforms (Azure, Google Cloud, AWS) Develop and maintain scripts for automation and operational efficiency Monitor enterprise applications across cloud and on-prem environments Participate in Agile ceremonies and contribute to continuous improvement initiatives Provide technical leadership and mentor junior team members Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Bachelor's degree or equivalent experience 8+ years of IT experience in contact center or Genesys IVR 3+ years of experience with monitoring tools (Splunk, Zabbix, Grafana, Dynatrace APM) 3+ years of operations experience in contact center services 3+ years of Jenkins & GitHub Actions CI/CD experience 2+ years of experience with public cloud platforms (Azure, Google, AWS)

Bachelor's Degree in technical field OR equivalent work experience 7+ years of Java development experience Experience performing code reviews Experience with Modern continuous integration, build, version control tools Experience with Design Patterns and good design principles Experience with cloud technologies Solid experience with RESTful principles and/or web services Solid understanding of Testing practices, mocking, TDD Good understanding of good coding principles Familiarity with dependency injection / inversion of control Familiarity with general database principles and ORM tools Demonstrate ability to decompose a feature request into actionable work items that can be sized correctly and delivered Demonstrate ability to set individual and team priorities and solve complex issues Preferred Qualifications: Experience or knowledge in modern Java frameworks like Spring, Hibernate, Oracle, Postgres, MySQL or other SQL based databases Experience or knowledge in testing tools like JUnit, Mockito Experience or knowledge in Web UI frameworks and languages like Angular, React, TypeScript, JavaScript Experience or knowledge in continuous integration tools like Team City and build tools like Ant or Maven

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are looking for an immediate joiner who should have relevant exposure to Investigations Process with evidence gathering through fact finding and analysis. Primary Responsibilities: Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review Handle resolution/inquiries from members and/or providers Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. Required Qualifications: Any other undergraduates or postgraduates can apply (except Medical Science and Life Science graduates) Knowledge of (HIPAA) laws pertaining to confidentiality of protected health information Demonstrated ability to identify documentation and medical record form(s) and make independent decisions within the scope of one's job responsibilities Demonstrated ability to work in a team environment and to collaborate with a variety of professionals Demonstrated ability to work occasional off-hours schedules as required Proven extremely well versed with MS Office tools (Excel, Word and PowerPoint) Proven good data analytical skills combined with excellent communication skills Proven detail oriented and ability to be self-motivated to complete duties in a timely manner Proven attention to detail with solid organizational skills Proven basic analytical skills Preferred Qualification: Experience in healthcare domain At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. #NJP

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position will design, develop, implement, test, deploy, monitor, and maintain the delivery of high-performance Power BI data models and reporting environments. This position would need to be responsible for designing the data models, building the transformations in dbt, automating the data updating workflows, creating the measures, developing complex reports and assuring high performance. Primary Responsibilities: Developing reporting capabilities using Power BI to meet business requirements Designing KPIs, developing dashboard visualizations and complex reports, which involves custom controls and custom expressions using bars, lines and pies, maps, scatter plots Developing advanced measures and features within Power BI Optimizing and tuning performance of data models to meet business requirements Maintaining model documentation and providing business users with training and education Managing entire lifecycle of Power BI report development Accountable for designing, developing and deploying BI data models using DBT Working with Azure Databricks notebooks using Python & Spark Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Undergraduate degree or equivalent experience 7+ years of experience in business intelligence, database design, data modeling and data warehousing projects 5+ years of experience developing enterprise solutions in Power BI Hands-on experience in utilizing and implementing DAX functions and measures including aggregation, counting, logical and date functions for efficient data visualization Experience using features of Power BI such as Q&A, Key Influencers etc. Experience working with Azure cloud environment and deploying PBIX files to development and to production servers Experience working with Azure, Databricks, DBT, Python + Spark, SQL Experience building direct query models in Power BI Experience with CICD tools such as Jenkins, GitHub, Maven etc Solid experience in SQL development along with data analysis/insights experience Significant experience building high quality dashboards Deep knowledge on Power Query Parameters, Query Lists, Tables, Records and having expertise in cleansing and transforming data with Power Query Editor Proven excellent communication skills Preferred Qualifications: Experience using dbt to build data models Experience analyzing and building models using health care claims data Databricks. PySpark development experience in data warehousing environment Knowledge of health care concepts - benefits, pricing, underwriting, stop loss reinsurance, reserves etc. Work as an actuary or with actuaries At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

The Senior Site Reliability Engineer plays a significant role in implementing and maintaining highly available and scalable systems. This engineer will drive the seamless performance of consumer facing applications and their backends across a matrixed organization. This role will also collaborate with cross-functional teams to detect and communicate performance opportunities, develop service level indicators, participate in war rooms and establish error trending review process. Youll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: Reduce UI and customer abrasion errors on Consumer Experience OptumRx sites Improving Net Promoter Score Improve service uptime and resiliency Enhance metrics reporting and clarity on service health and customer expectations Monitoring, troubleshooting, detecting anomalies and resolve performance issues Reviewing trends and page performances and provide solutions to bottlenecks Looking for alerting patterns, setting Service Level Indicators and Service Level Objectives with the dev team, participate in war rooms, enhance observability Proactive issue handling, alert threshold improvements, Adjusted Down Time Metric reduction, Raw Error Rate reduction, error trending review process Required Qualifications: 3+ years of experience in Site Reliability Engineering or related work (systems engineer or software engineer) 3+ years of monitoring tool experience (Dynatrace, Splunk, Glassbox, Azure App Insight, DataDog) 3+ years of analyzing, interpreting, and communicating impactful insights 2+ years of working with cloud architecture (Azure) 3+ years of troubleshooting complex application issues 3+ years of participating and leading multi-application war rooms Preferred Qualifications: Good understanding of networking concepts (e.g. routing, firewalls, proxies) and technologies (e.g. HTTP, TLS, Nginx) Ability to troubleshoot infrastructure issues on Cloud platforms Automation of manual data collection and Excel report generation. Ability to present to multiple grade levels with understanding for each level Excellent at debugging complex systems Loves puzzles

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Collaborate with cross-functional teams to translate business problems into data science solutions Design and implement end-to-end ML pipelines for real-time and batch inference Maintain model lifecycle management, including model monitoring and retraining Develop scalable and reliable Gen AI/LLM powered solutions to enhance productivity, automate workflows, and improve customer experience Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Graduate degree or equivalent experience Bachelor's degree in Computer Science, Engineering, or a related field 2+ years of experience in data science, machine learning, or AI engineering roles like GenAI, Statistical Analysis, Data Mining, and Data Visualization, ML framework and libraries TensorFlow, PyTorch, scikit-learn, and Keras 3+ years experience as a Full Stack Engineer with Solid proficiency in Python, Java or other backend programming languages Experience with cloud platforms (e.g., Azure) and containerization technologies (e.g., Docker, Kubernetes) Experience in leveraging cloud-based data platforms (Azure/AWS/GCP), along with containerization (Docker), orchestration (Kubernetes), and MLOps practices for scalable model deployment Solid understanding of database concepts, distributed systems, and data warehousing principles. Solid technical proficiency in Python, PySpark, SQL, TensorFlow/PyTorch, and MLFlow Demonstrates expertise in statistics, traditional machine learning (ML), Natural Language Processing (NLP) and Deep Learning techniques Proven skilled in Agentic AI, Gen AI and LLM technologies, including prompt engineering, LangChain, LangGraph, RAG, embeddings, vector databases (FAISS/Chrom DB/Azure AI Search etc.,). Proven to apply advanced data science techniques to uncover actionable insights and data-driven decision making from structured and unstructured data Preferred Qualifications: Master's degree Azure certifications Familiarity with the US Healthcare domain At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position requires resource to analyze business requirement and build tool using snowflake, SQL, and will be responsible for the management and manipulation of mostly structured data, with a focus on building business intelligence tools, conducting analysis, performing normalization operations, and assuring data quality. Resource would need to work on creating specifications to bring data into a common structure, creating product specifications and models, developing data solutions to support analyses, performing analysis, interpreting results, developing actionable insights, and presenting recommendations for use. Roles in this function could partner with stakeholders to understand data requirements and develop tools and models such as segmentation, dashboards, data visualizations, decision aids and business case analysis to support the organization. Primary Responsibilities: Be able to fix jobs due to logic/code issues and able to do jobs modifications based on the requirements Be able to analyze the code, understand the purpose, modify the code to run successfully Be able to handle multiple priorities and deadlines effectively and efficiently Uses pertinent data and facts to identify and solve a range of problems within area of expertise Investigates non-standard requests and problems, with some assistance from others Manage/create snowflake/ SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end Refine and automate regular processes, track issues, and document changes Assist business users with query tuning and schema refinement Provide support for critical production systems Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members Be able to debug/develop application per client requirements Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 3+ years of experience on snowflake & SQL Primary skillset:- t-SQL, snowflake, SQL Proven good communication skills and interact to the customers on frequent basis Preferred Qualification: PowerBI skills At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Application Development & Maintenance Design, develop, and implement new features using full-stack technologies Maintain and enhance existing applications for reliability, scalability, and performance Write clean, efficient, and well-documented code following best practices Cloud Deployment & Infrastructure Manage and maintain deployment environments in Azure Public Cloud Optimize cloud resources for cost and performance efficiency CI/CD & Version Control Maintain and manage GitHub repositories for code versioning and collaboration Implement and optimize GitHub Actions for CI/CD pipelines to ensure smooth and automated deployments Ensure robust testing and validation in the pipeline for high-quality releases AI/ML Initiatives Drive AI/ML projects at NSIS remote sites, including model development and integration Build and deploy AI Agents to automate workflows and enhance user experience Python Projects & Automation Maintain and improve Python-based projects and utilities Automate common tasks and develop reusable tools to improve organizational efficiency Collaboration & Innovation Work closely with cross-functional teams to understand customer needs and contribute to product roadmaps Evaluate new tools, technologies, and strategies to improve development processes Influence technical direction and bring innovative ideas to solve complex problems Quality & Standards Ensure quality is built into every deliverable through rigorous testing and adherence to standards Participate in code reviews, debugging, and performance optimization Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Bachelor's degree Hands-on experience with Azure Public Cloud services Solid experience in full-stack development (JavaScript/React, Node.js, or similar) Knowledge of AI/ML concepts and experience in building AI-driven solutions Solid understanding of CI/CD pipelines using GitHub Actions Familiarity with GitHub for version control and collaboration Expertise in Terraform for Infrastructure as Code Proficiency in Python, Java, Springboot for application development and automation Proven solid problem-solving skills and ability to work in a fast-paced environment At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. #Gen

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The DevOps Engineer is responsible for maturing the DevOps mindset within the agile teams using techniques such Continuous Integration and Continuous Delivery to provide quality products with seamless integration across Development, Quality Assurance, Infrastructure, Operations, and Release Management roles. The focus of this role will be implementing instrumentation, monitoring and remediating issues in our Azure infrastructure using both Azure native tools as well as other industry tools. The successful candidate will be a servant leader who develops and supports a learning organization model through coaching, training, and mentorship. The successful candidate will be one that can adapt as necessary for unintended consequences of this change initiative and one that understands the value of commitments to delivery made by a development team. Cross training of the team is a part of this role. Candidates will work in a DevOps team environment and are expected to work on both tactical and strategic assignments. This candidate will be primarily responsible for helping teams prepare for the move into the public cloud (Azure) while helping maintain and automate legacy on-prem applications. Candidates are expected to handle the manual work while figuring out how to automate it. Primary Responsibility: Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Undergraduate degree or equivalent experience 10+ years of IT experience on web-based products 4+ years of Public Cloud (Azure) experience 4+ years of experience with Agile methodologies 4+ years of monitoring web based applications in both Azure as well as on prem data centres 4+ years of experience with at least 1 scripting language such as Perl, Python or PowerShell 3+ years of experience working on Monitoring tools like Splunk , APM monitoring and setup 3+ years of experience with programmatic interaction with a relational database Preferred Qualifications: Microsoft Certified: Azure DevOps Engineer Expert Application and Security logging experience Monitoring tools experience (Splunk, Dynatrace, Splunk Observability, Splunk On-call) Scripted environments experience Configuration as code experience Infrastructure as Code (IAC) experience (i.e. Terraform) Operations experience Service Oriented Architecture (SOA) experience Real-time automated metrics and reporting experience Knowledge of Chef/Ansible Knowledge of Git (contributions on GitHub++) At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. #NIC #NJP

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking an experienced and versatile Cloud Database Administrator (DBA) with expertise in managing and optimizing diverse database technologies across cloud platforms. This role demands a detail-oriented professional with a deep understanding of cloud-native solutions and a proactive approach to database architecture, security, and performance. Primary Responsibilities: Database Management: Design, deploy, maintain, and optimize databases (relational, non-relational, and hybrid) on major cloud platforms like Azure, Google or AWS Migration Expertise: Assist in cloud migration projects, including assessment, planning, and execution of on-premises databases to cloud environments Security & Compliance: Ensure robust database security, implement data encryption, manage access controls, and maintain compliance with relevant standards Collaboration: Work closely with development, infrastructure, and operations teams to align database solutions with business goals Automation: Create scripts and automate routine database administration tasks to improve efficiency and consistency Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Bachelor's degree in Information Technology/MCA, or a related field Experience with database backup and recovery strategies Solid knowledge and experience with Azure/GCP/AWS SQL Database, or similar cloud database services Solid scripting knowledge, preferably in PowerShell or Python, for automating database administration tasks Solid understanding of database performance tuning and query optimization techniques Proficient in SQL Server, MySQL, Oracle & PostgreSQL administration, including installation, configuration, and maintenance Technical Proficiencies: Cloud Platforms: Expertise in managing databases Azure (e.g., SQL Database, Cosmos DB), Google Cloud (e.g., Spanner, BigQuery) or in AWS (e.g., RDS, Aurora) Monitoring Tools: Familiarity with tools like CloudWatch, Datadog, and Prometheus for tracking database health and performance Scripting & Automation: Solid skills in PowerShell, Python, or Shell scripting for database management and DevOps workflows Relational Databases: Proficiency in SQL Server, MySQL, PostgreSQL, and Oracle Proven excellent problem-solving and troubleshooting skills Proven solid communication and collaboration skills Preferred Qualifications: Oracle Certified and other relevant certifications in AWS, Azure, or SQL Server administration (e.g., AWS Certified Database - Specialty, Microsoft Certified: Azure Database Administrator Associate) NoSQL Databases: Hands-on experience with MongoDB, Cassandra etc. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. #Gen

Description - External Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities : Project Leadership: Manage end-to-end project lifecycles, ensuring timely completion and strategic alignment ensuring quality output. •Data Analytics: Utilize statistical modeling, machine learning, and Generative AI to develop analytical solutions for business problems. •Tech Improvement: Drive technology and process improvement initiatives using standard project methodologies. Drive migrate to cloud technology and environment for analytical solutions. •Stakeholder Collaboration: Engage with business users to gather requirements, resolve business rules, and review data models. •Reporting: Produce and distribute scheduled and ad-hoc reports on product development and performance. •Consultation: Provide expert consultation across analytics teams, offering industry knowledge and support for ongoing projects. Qualifications - External Technical Skills: Cloud Platforms: Experience with Google Cloud Platform, Microsoft Azure, and Amazon Web Services. •Programming: Proficiency in Python, R, and statistical techniques. •BI Tools: Experience with PowerBI and Tableau/Looker. •Advanced Analytics: Knowledge of text mining, social listening, recommender systems, and predictive modeling. Desired Qualifications: Bachelors degree in Computer Science, Statistics, Mathematics, Economics, or related field. Experience: o4+ years in business analytics. o4+ years in statistical modeling, machine learning, and large data analysis. o1+ year with cloud technology and Generative AI. o2+ years with PowerBI; Tableau/Looker is a plus. o3+ years with Big Data technologies and statistical programming. o1+ years of experience with project methodology (requirements, design, development, test and implementation). Other Skills: oGit mastery for version control. oProficiency in Excel, Access, PowerPoint. oStrong process improvement and business workflow evaluation. oExcellent communication, project management, and problem-solving skills. oWorking knowledge of statistics and relational databases. oAbility to drive strategic initiatives and influence decision-making processes. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct Chat-based customer interaction to respond and resolve a wide variety of inquiries. Primary Responsibilities: Take chat messages per day from customers who have questions about their health benefits Support secure email inquiries Use personality and our tools to help customers through the health care benefits available to them Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associates must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the "dos and don'ts" of online communication Type at a reasonable pace, typing speed of 30-35 words a minute (WPM) Provide product information, use service engagement skills, and efficiently use service resources Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate's knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using Read between the lines." Visitors don't necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement Adapt to continual change as the department fine-tunes the messaging program Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is superior customer service experience for the consumer, and a superior professional experience for you - where you can personalize your interactions and have a meaningful impact on our business Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Soft Skills: General knowledge of computers and business operations Solid keyboard skills and experience using helpdesk, ordering or CRM software Success in highly automated environment Dynamic and engaging written communication style Excellent interpersonal and business communications skills - verbal and written Proven ability to communicate articulately and credibly Demonstrated ability to achieve service goals Demonstrated self-motivation Required Qualifications: Graduate Degree: BBA /BCA / BA / B. Com / BSc (excluding BTech / B.E / B Pharma) Experience Range: Freshers are considered - Up to 18 Months of preferred international BPO experience Chat / Voice process Proven attention to detail & quality focused Proven good analytical & comprehension skills Demonstrates proficiency in both verbal and written communication Willing to work in a 24/7 rotational environment, including night shifts, weekends, and holidays as required Preferred Qualifications: Customer service experience Sales or account management experience Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) Knowledge of social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations) At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.