Job roles and responsibilitiesProficiency in configuring and managing Cisco switches and routers (Cisco IOS, Catalyst, Nexus).Hands-on experience with PaloAlto Firewalls, including configuration, management, and troubleshooting.Expertise in SonicWall Firewalls configuration, security features, and VPN solutions.Knowledge of network protocols such as TCP/IP, DNS, DHCP, SNMP, BGP, Azure ExpressRoute and VLANs.Experience with network monitoring tools (e.g., PRTG, OpManager).Familiarity with network security best practices, firewalls, VPNs, and intrusion prevention systems.Network Design and Implementation, Network Security Management, Monitoring and Troubleshooting, Documentation and Reporting, Collaboration and SupportSoft Skills:Strong problem-solving abilities and troubleshooting skills.Excellent verbal communication and the ability to convey information clearly and effectively.Excellent Task Management and Organizing skills.Exceptional Analytical & Decision-Making skills.Excellent delegator and mediator.Fantastic organizational and time management skills. Certifications (Preferred ):Cisco Certified Network Associate (CCNA) or higher.Palo Alto Networks Certified Network Security Engineer (PCNSE).SonicWall Certified Security Administrator (SCSA).

Key ResponsibilitiesArchitect, deploy, and manage enterprise-level Wintel, VMware, Exchange/O365, and MS Azure infrastructure environments.Design and implement high-availability solutions to ensure optimal performance and reliability of critical systems and services.Expertise in Wintel server administration, including Windows Server, Active Directory, Group Policy, and DNS, DHCP, RDS and other roles and features.Proficiency in virtualization technologies, with experience in deploying and managing VMware vSphere environments.Strong understanding of Exchange/O365 administration, including Exchange Online, Exchange Server, and related services.Extensive experience with Microsoft Azure cloud services, including Azure Virtual Machines, Azure Active Directory, and Azure Networking.Develop and maintain automated deployment and configuration management processes using tools like PowerShell, Ansible, or Terraform.Lead the resolution of escalated technical issues, conducting root cause analysis and implementing corrective actions to prevent recurrence.Collaborate with security and compliance teams to implement and enforce robust security controls and ensure compliance with regulatory requirements.Drive continuous improvement initiatives to enhance infrastructure scalability, efficiency, and cost-effectiveness.Implement and maintain monitoring, alerting, and reporting solutions to proactively identify and address potential issues.Provide leadership and guidance to a team of infrastructure engineers, fostering a culture of collaboration, innovation, and continuous learning.Conduct performance evaluations, set clear objectives, and provide regular feedback to team members to support their professional growth and development.QualificationsBachelor's degree in computer science, Information Technology, or related field.Minimum of 12+ Years of hands-on experience in designing, implementing, and managing enterprise-level infrastructure environments.Experience with audit and compliance procedures Required Soft SkillsExcellent verbal communication and the ability to convey information clearly and effectively.Excellent Task Management and Organizing skills.Exceptional Analytical & Decision-Making skills.Excellent delegator and mediator.Great interpersonal skills.Quick decision-making and problem-solving abilities.Fantastic organizational and time management skills.Strategic and creative mindset.

Knowledge of anatomy, physiology, pathology, and procedural techniquesShould have strong clinical knowledge of disease.Defining training program for USA based NPs.Coordinating with NPs on patient medical documentationPreparing material to train NPsExamine Patient medical documentation and sharing feedback with USA based NPsLend support to NPs as and when needed.Maintain professional and technical knowledge via Continuing Medical Education credits.Protect patient confidentiality, maintain ethics, and abide by all applicable laws. Skills & Qualifications: Must have MBBS/MD/ BHMS LicenseProfessionalism with excellent communication skillsDemonstrated proficiency, which may include licensure and/or certification.Knowledge of anatomy, physiology, pathology, and procedural techniquesAbility to multitask and work in a fast-paced, team-oriented environment.Analytical thinking skills with the ability to investigate and diagnose.One or more years of background experience patient managementFlexible schedule and availabilityExperience working independently, as a liaison, and as part of a teamActive learner with a desire and willingness to continue education and training.

Position: Database Developer (MS SQL) Position.Total Experience : 2 YearsLocation: Gandhinagar (Work from office)Shift timings: 2 PM to 11.30 PMSkill Set .Extensive experience designing, writing, and troubleshooting complex queries, stored procedures, functions, tables, and indexesOptimize large complicated SQL statementsDiagnose and resolve database performance issuesDevelopment and maintenance of all T-SQL objectsEnsure all database systems meet business and performance requirementsGood to have experience with SSRS, SSIS, and PowerShellExperience in SQL 2008R2/2012/2014/2016 database management and related products from MicrosoftCompetency Technical documentation skillsAbility to work within a team environmentFamiliar with upgrades, migrations, backup andrecovery optionsExcellent verbal and written English skillsRoles & responsibilities Work with the Technology Department to develop and enhance the centralized BI & Reporting Data StructureCollaborate with internal developers and product managers regarding database requirements, data stability, and other matters related to the databasesDesign, develop, test, and implement databases and database components related to internal and external systems integrated with the Reporting systemGeneration of complex views /material views for reporting and analyticsIdentify coding issues and provide fixes where necessary etc. Design and deploy various database components including schemas, queries, functions/stored procedures, views/materialized views, triggersidentify opportunities to improve processes and procedures and suggest solutions to the problemProduce and maintain documentation including user guides for all systems developed

Role & responsibilities Analyse current situation (As-is), identify improvement opportunities and recommend ideas for ImprovementIdentify loopholes in process for next level improvementInterpreting data analysis results, drawing conclusions, and making recommendations based on the findings to support business decisions and strategiesShould be able to work with group of people as a team and thrive for resultsKeeping up to date with the latest data analysis techniques, tools, and industry trends, and continuously improving technical and analytical skillsShould be able to meet stringent deadlines under pressureCommunicate issues/challenges/achievements proactively with all process ownersInterpreting data analysis results, drawing conclusions, and making recommendations based on the findings to support business decisions and strategiesPositive approach for handling situationsManaging Queues and Allocation ProcessKnowledge of data security and privacy regulations, and the ability to ensure Skills and Competecies Critical thinkingStrong observation and analytical skillsSolution oriented thinkingGood in communication email and verbal bothExcellent problem-solving skillsAbility to manage deadline under pressureAbility to work on your own initiative and as part of a team.MS office knowledgeGood presentation skillEducational BackgroundGraduate in any streamExcel and Basic knowledge of SQL and Advance Excel will be an added advantage

Responsibilities and Duties Act as L2 escalation point for unresolved cases and come up with a technical way ahead for challenging and unsolved IT SD Support cases Work on other newly assigned cases from queue as per queue management. Acts as technical mentor on floor to offer quick technical assistance to engineers. Trains new hires with IT SD technical training program. Train, coach, and mentor L1/L2 Technical Support Engineers on technical aspects. Acts as problem manager to come out with resolution for IT SD escalations. Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques Acts as technical SME on floor for ticket resolution. Create internal and end users KB Articles. Conduct technical awareness and troubleshooting trainings for existing staff. Create SOP on recurring issues to capture troubleshooting steps. Vendor management for product related deployment, upgrade, and escalation management. Ensure ticket documentation, categorization and classification are precise. Ensure compliance and process adherence in all transaction and service delivery. Partner with cross-functional teams to assist with troubleshooting Major Incidents impacting IT services as needed. Work in 24X7 rotational shift to provide round the clock IT Support to customers as per scheduled shift roster. Identify opportunities to improve First Contact Resolution of Incidents by Service Desk, by partnering with wider IT functions, proactive documentation/communication. Take ownership and deliver on tasks assigned related various IT projects. Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k). Desired skills & competencies Bachelor's degree in computer science, Information Technology, or related field. Expert in Microsoft products / solutions like desktop and server O.S., AD/Domain controller, WSUS, Bit locker, Azure AD, O365. Sound knowledge of Endpoint security, DLP Products, WDS, SCCM. Sound knowledge of windows OS, MS Severs, endpoints hardware and related troubleshooting At least 5 years + years of total IT experience with minimum 2 years of experience with IT Helpdesk / service desk in resolving technical escalation at level 2 and above profile. Microsoft/O365/Azure Certification. Networking, security certification is an added advantage. Drive, self-motivation, and ability to work under own initiative. Proactive and creative, Attention to detail, Excellent research skills. Excellent English communication skill (both Written & Verbal).

Job highlightsLocation- AhmedabadShift - US / UKBachelors degree in computer science, Information Systems or a related fieldA masters degree or equivalent professional qualification in a relevant field is preferred. A minimum of 10-12 years of proven experience in IT Infrastructure and team management in a multi-entity organization.Role & responsibilities1. Strategic Planning: Develop and implement IT strategies that align with the organization's regional and global objectives. This could involve integrating new technologies, streamlining processes, or improving security measures.2. Leadership: Create best practices and set up resources if and when required along with setting goals, offering feedback, and providing support as and when needed.3. Project Management: Oversee all IT projects across multiple offices, ensuring they are completed on time and within budget. This includes assigning tasks, monitoring progress, and resolving issues as they arise.4. System Implementation and Maintenance: Supervise the implementation and maintenance of IT systems, networks, and infrastructure to ensure efficient operation. This can involve troubleshooting technical issues, upgrading software, or implementing new systems.5. Vendor Management: Negotiate and manage contracts with IT vendors and service providers. This often involves evaluating their performance and ensuring they deliver quality services that meet the organization's needs.6. Budgeting and Resource Allocation: Oversee the regional IT budget, ensuring funds are allocated effectively. This may involve making decisions about hardware purchases, software subscriptions, or staffing needs.7. Risk Management and Security: Develop and implement security protocols to protect the organization's data and IT assets. This often involves conducting risk assessments and ensuring compliance with relevant regulations and industry standards.8. Staff Training and Development: Train employees on new technologies, systems, and procedures to ensure they have the necessary skills and knowledge to perform their jobs effectively.9. Reporting: Provide regular reports to senior management within the region and in HQ, summarizing the performance of the IT department, ongoing projects, and any challenges or issues.10. Business Continuity and Disaster Recovery Planning: Develop and implement strategies to maintain business operations in the event of a disaster or disruption, such as a data breach or power outage.11. Flexibility and Adaptability: Perform other related duties as assigned, always acting as a proactive communicator and change agent, ready to adapt to the evolving needs of the organization.Preferred candidate profile1. Bachelor's degree in Computer Science, Information Systems, or a related field. A master's degree or equivalent professional qualification in a relevant field is preferred.2. A minimum of 10-12 years of proven experience in IT management, in a multi-entity organization.3. Experience working with Microsoft Windows Server, Active Directory, and Backup software, Disaster Recovery, Datacentre operations.4. Strong knowledge of networking, virtualization, cloud computing and security best practises.5. Hand-on experience with infrastructure technologies such as servers, storage, firewalls and load balancers.6. Hand-on experience on Plan, design and deploy cloud infrastructure starting from the scratch and must have cloud migration experience.7. Proficient in Office 365 Admin including Azure Active Directory, MDM, Intune8. Demonstrated ability to manage IT systems and staff remotely through appropriate technology.9. Excellent ability to plan and execute technology projects and system implementations effectively.10. Strong organizational skills, capable of handling multiple tasks, meeting tight deadlines, and adapting to changing priorities.11. Excellent leadership, communication, negotiation, and project management skills are a must.12. Good critical thinking and problem-solving skills, with a demonstrated ability to manage and engage with stakeholders across functions.13. High level of personal integrity, and the ability to professionally handle confidential matters and demonstrate a high level of judgement and maturity.14. Ability to work in highly process driven work environment with good Agile skillset and navigate around challenges.15. Adaptable, self-starter, team player & focused - able to work independently.16. Relevant certification (e.g., CCNA, MCSE, VCP, Azure Certified solution Architect, AWS Certified Solution Architect) would be Advantageous.

Desktop Support Engineer at IT Service Desk provides technical support to internal employees for all desktop /laptop OS and hardware related support. This role requires an aptitude for working with computer hardware, software, diagnosis of system issues, and resolution of user problems, which may range from straightforward to more complicated technical issues Manage user onboarding/off boarding related activities for the IT Assets related part/ activities as per defined process. Installation of Windows OS, MS Office, WPS Office, Bit locker, MS Office, Anti-Virus, Visual Studio, SQL and other softwares. Troubleshoot hardware related tickets and provide resolution to users. Update IT Asset and Inventory records and maintain IT SOP adherence to keep all asset records up to date. Can manage basic hardware desktop and laptops systems movements within office to allocate / replace IT assets allocated to users. Work with hardware OEM vendors and their support to get issues fixed on various IT hardwares. Basic understanding of Active Directory of user, group, and OU. Should be able to manage data backup, profile backup and restore it. Work on any IT Assets, Hardware and Software related projects assigned by manager. Ensure ticket documentation, categorization and classification are precise and all tickets are processed as per support SLA. Ensure compliance and process adherence in all transaction and service delivery. Escalates complex problems to higher level of expertise within organization.Work in 24X7 rotational shift to provide round the clock IT Support to customers as per scheduled shift roster. Desired skills & competencies Windows OS and Microsoft Software installations Hardware troubleshootingGood understanding of DNS, DHCP, IP, LAN, WirelessAt least 1 year of experience working as Desktop support Engineer or relevant profile. A+, N+ training / CertificationGood communication skill (both Written & Verbal)Customer-centricProblem SolverTeam player

Role & responsibilities Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.Train, coach and mentor L1/L2 Technical Support Engineers.Manage 24X5/7 service availability and SLA adherence.Establish and implement ITIL standards in service delivery practices.Act as escalation point for all requests and incidents. Develop and mature phone/ticket/email escalation processes to ensure free flowing escalation and information within the organization.Lead IT and Support Helpdesk project for on-time and quality closer.Maintain IT service desk policies, procedure documentation, records and reports in compliance with organization, ISO, HIPPA and HITRUST compliances requirements.IT Asset Management.Vendor management for procurement, repair and maintenanceFoster positive end-user, cross function relationships and drive customer satisfaction.Develop and maintain Technical Support knowledge base.Maintain departmental staffing by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.Develop employees within their roles via coaching, counseling, and disciplining employees.Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties and responsibilities and discuss successes and challenges.Conduct annual performance evaluations for all direct reportsManage process for communicating outage/emergency activities to the organization.Provide data and reporting of KPIs and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Will drive Ticket Deep Dive and develop strategies for improvement.Review survey feedback to improve services, tools and support experience.Preferred candidate profile Graduate in Engineering/Technical discipline having knowledge of servers and desktop O.S., O365, networking, firewall, Windows AD, Domain controller, All PC/Laptop/Server Hardware, Tablets, software applications, server maintenance, etc.At least 15 years + years of total IT experience with a minimum of 5 years of experience with IT Helpdesk/Service Desk management in Enterprise environment24X5/7 Global Support Operations ManagementITIL CertificationMicrosoft and Azure Certification is an added advantageStrong leadership capability, Deep IT/PC troubleshooting knowledge, Excellent customer Service Skills, Excellent problem solving skillsStrong coordination skills to work with multiple cross functionsProactive and creative, Attention to detail, Excellent research skillsExcellent English communication skill (both Written & Verbal)Customer-centricProblem SolverCritical thinker

Role & responsibilities Interface with customers to understand requirements, focusing on automation solutions for Operations and Technology.Collaborate with stakeholders to define product strategy, considering market dynamics and automation needs.Bridge communication between development teams (VBA, Python, Web Development) and customers to ensure seamless integration.Guide the creation of technical documents (SRS, FRS, Wireframes, etc.) and support system automation.Participate in cross-group collaboration across time zones, contributing to project planning, effort estimation, and timeline management.Provide pre- and post-go-live support, including technical documentation, training, and troubleshooting.Offer regular status updates, identify risks, and advise management on potential roadblocks related to automation projects.Lead tasks through defined processes, continuously seeking to improve automation efficiency.Maintain strong client relationships, manage expectations, and deliver clear, effective presentations to senior managementPreferred candidate profile Strong problem-solving skills, particularly in automation and technology solutions (VBA, Python, Web Development).Proactive adaptability in a fast-paced, dynamic environment.Solid understanding of SDLC/PDLC processes, especially in automation contexts.Exceptional communication and negotiation skills.Ability to analyze complex documents and provide actionable insights, particularly for automation initiatives.Competency Strong problem-solving skills with the tenacity to develop solutions from the ground up.Adaptability and proactive approach in a fast-paced, dynamic environment.

Designation: Senior Team Leader / Team LeaderWork Location: Gandhinagar, Gujarat (Work From Office)Experience Required: 4+ years in medical coding; must have experience in HCC or E/M codingCertification Required: CPC / CRC / CCS / CIC / COCGoals and Objectives:Manage team production, quality & turnaround timeManage attendance, ensure high levels of team engagementCoach the team and motivate them to meet the organizational goalsDuties and Job Responsibilities:Supervise Production, Quality and AttendanceMaintain TAT as per client and internal SLAPrepare basic reports and performance summary for internal reviewsConduct daily team meetings/huddlesIdentify areas of improvement by auditing the team as and when necessaryProvide feedback to improve performanceMonitor team members, provide guidance and feedback as and when required.Maintain weekly/monthly leave plannerManage Attendance and Shrinkage of the teamBe a positive influence for the team and ensure team members are engaged with the organization.Document areas where there could be potential attrition casesLead by example and promote continuous learning for self and for team membersAct proactively and collaborate with other stakeholders (RTM, Quality etc.) whenever requiredReadiness to take up adhoc tasks as and when required (e.g. training coders on client specific guidelines, refresher sessions based on error report)Identify high performing team members and ensure they are recognized and appreciatedBe an active listener and resolve conflicts within the teamSuggest and organize team-building activitiesPromote continuous learning opportunities for self and the teamKey Skills:Typing speed: 40 wpmMS ExcelStrong knowledge of HCC codingGood written and oral communication skills.Competencies Required:Teamwork and Team OrientationDecision MakingEmpathyInterpersonal CommunicationTime ManagementOrganizational skillsQualification:Graduation/PG in any of the following: D. pharm/B. pharm/M. pharm/BSC/MSC/B. tech or BAMS/BHMSHow to Apply?If you would like to pursue this position, kindly mail your updated resume at sagar.raisinghani@advantmed.com along with the following details.Total Experience: -HCC or E/M Experience: -Current Designation: -Current CTC: -Expected CTC: -Notice Period: -Current Location: -

Required QualificationsEducation: Bachelor's degree in computer science, Information Technology, or related field. Relevant certifications (e.g., VMware VCP, EMC Proven Professional) are a plus.Experience:10+ years of hands-on experience with enterprise-level storage solutions (SAN, NAS, DAS) and VMware environments.Strong experience in VMware vSphere, ESXi, vCenter, and vSAN.Expertise in storage devices and technologies such as Dell EMC, Qumulo Hyperconverged and others.Experience in backup and disaster recovery solutions (e.g., Veeam, Veritas, CommVault, etc.).Familiarity with automation tools such as PowerShell or other scripting languages is desirable. Key Responsibilities: Storage Management:Design, configure, and maintain enterprise storage solutions (SAN, NAS, and DAS).Implement and manage storage policies, including data replication, backup, and disaster recovery.Monitor storage health, capacity planning, and performance tuning to ensure high availability and scalability.Manage and troubleshoot storage-related issues and incidents at L3 level, ensuring minimal downtime and swift resolution.Configure and manage storage area networks (SAN), storage devices (e.g., Dell EMC, NetApp, Qumulo Hyperconverged), and backup systems.VMware Environment:Deploy and maintain VMware vCenter Server, vSphere clusters, virtual machines (VMs), and templates.Monitor, manage, and troubleshoot VMware performance issues.Design and implement VMware high availability (HA) and disaster recovery (DR) solutions.Participate in capacity planning and optimization for VMware environments.Incident Management & Support:Provide L3 support for complex storage and VMware-related incidents, acting as an escalation point.Troubleshoot and resolve complex storage and virtualization issues, ensuring timely resolution within agreed SLAs.Work closely with cross-functional teams to identify root causes and implement permanent fixes.Documentation & Reporting:Maintain comprehensive documentation for storage and VMware environments, including configurations, troubleshooting steps, and best practices.Generate regular reports on system performance, capacity, and health to inform leadership and drive improvements.Project Management & Implementation:Lead or participate in the design and implementation of storage and VMware-related projects.Collaborate with other teams to integrate new technologies and solutions into the existing infrastructure.Continuous Improvement:Stay up to date with industry trends, emerging technologies, and best practices in storage and virtualization.Recommend and implement improvements to existing systems to enhance performance, security, and reliability.Required Skills: Strong troubleshooting skills with the ability to resolve complex issues across storage and VMware systems.In-depth knowledge of storage protocols such as iSCSI, NFS, FC, and SMB.Strong understanding of virtualization technologies, including VMware tools, vSphere, vSAN, and vMotion.Excellent communication and collaboration skills, with the ability to work across teams and levels.Ability to manage multiple priorities and work under pressure.Preferred Qualifications:VMware VCP (VMware Certified Professional) certification.EMC, NetApp, or similar storage certifications.Experience with cloud storage platforms and hybrid environments.

Designation: Customer Service RepresentativeLocation: Gandhinagar, Gujarat (Work from Office) Job Summary:Prior experience with customer service/call centers/BPO/KPO in relevant job rolesExcellent communication skills (Both Written & Verbal)Basic knowledge of computer operating systems and MS Office based applicationsAbility to work on data and generate various types of reports/ad-hoc reports with tight deadlinesStrong customer-centric approach with the ability to understand and address customer needs and concerns effectively.Ability to work in a dynamic and fast-paced environment, handling multiple tasks simultaneously.Excellent analytical and problem-solving skills to resolve concern efficiently.Collaborative attitude with a willingness to work as part of a team to achieve common goals.

JOB SUMMARYAs an Executive HR - Ops., the incumbent will play a strategic role in overseeing and optimizing HR operations across the organization. Reporting to the Assistant Manager - HR Ops., he/she will be responsible for managing and improving HR processes, policies and systems to support the organizations goal. This role involves leading HR initiatives related to operational efficiency, compliance and employee relations. The ideal candidate will possess extensive experience in HR operations, a strong understanding of HR best practices and problem-solving skills. ESSENTIAL DUTIES AND RESPONSIBILITIESInitiating the background checks for new hires on every FridayCoordinating with BGV vendors for timely completion of background checksHandle request for ex-employment verification from former employees, potential employers and other external partiesEmployee Probation and Extension ManagementPrepare various HR Letters generated by HR departmentContract Management agreement signing and contract employee record management.Download, organize and manage HR related documents, ensuring they are up to date and securely storedMaintain accurate and up-to-date employee records, including personal information, employment details and compensationIdentify opportunities for improving BGC and its documentation processPrepare and distribute routine HR reports on regular basisGenerate ad-hoc reports as requested by the stakeholder. SKILLS AND REQUIREMENTDegree/ Diploma in Human Resources or related fieldAttention to DetailExcellent Language and CommunicationMethodical and process driven to lead a structured processExcellent problem-solving skills and decision-making skills with a focus on delivering resultsProficiency n HRIS and Microsoft Office Suite (particularly Excel, Word and Power Point)AdaptabilityTime ManagementEffective Team Player

A Delivery Manager plays a pivotal role in ensuring the successful delivery of projects or services within an organization. Their responsibilities typically include:Project Management: They oversee the planning, execution, and delivery of projects, ensuring that they are completed on time, within budget, and according to predefined quality standards.Resource Management: They allocate resources effectively, including human resources, equipment, and materials, to ensure project tasks are completed efficiently.Stakeholder Communication: They act as a primary point of contact between project teams and stakeholders, providing regular updates on project progress, addressing concerns, and managing expectations.Risk Management: They identify potential risks and issues that may impact project delivery and develop strategies to mitigate them. This involves monitoring project risks throughout the project lifecycle and implementing contingency plans when necessary.Quality Assurance: They ensure that project deliverables meet the required quality standards by establishing quality assurance processes, conducting reviews and audits, and implementing corrective actions as needed.Team Leadership: They provide leadership and guidance to project teams, motivating team members, resolving conflicts, and fostering a collaborative working environment.Performance Monitoring and Reporting: They track project performance metrics, such as cost, schedule, and quality, and provide regular reports to stakeholders to keep them informed of progress.Continuous Improvement: They identify opportunities for process improvement and drive initiatives to enhance project delivery efficiency and effectiveness.Customer Satisfaction: They ensure that customer requirements are met and that the delivered solutions align with customer expectations.Adherence to Standards and Best Practices: They ensure that project management methodologies, standards, and best practices are followed throughout the project lifecycle.Overall, the Delivery Manager plays a crucial role in orchestrating the successful delivery of projects or services by effectively managing resources, risks, communication, and quality, while also fostering a positive team culture and ensuring customer satisfaction.Below are the Tech decks: MicroservicesQueues - RabbitMQ & HangFireAPI, API GatewayGraphQL, URQLSigNozNo SQL & Cosmos DBReact JS, Next JS, Pure Vanilla JS, JESTAI with Visual Studio/CodeHow to migrate to Visual Code.NET Core, xUnit.NET, .NET 8.0Azure Services - Cosmos DB, Storage Queue, Storage Blob

Overview:Advantmed India LLP is seeking a dedicated and detail-oriented bilingual (Spanish) speaker to join our Quality Assurance team. This role involves verifying customer information and ensuring data accuracy within our systems. Ideal candidates will be fluent in Spanish and possess a strong passion for data analysis, enjoy independent work, and contribute positively to team success.Duties and Responsibilities:Review and analyze call recordings in both Spanish and English using call center software and scoring tools to evaluate compliance with quality standards.Ensure the accuracy and completeness of data within the system.Collaborate with stakeholders to share insights and recommendations, supporting continuous improvement initiatives.Stay informed about industry best practices and quality assurance methodologies for bilingual contact centers.Document observations and findings in Spanish to contribute to the knowledge base and support training efforts.Generate bilingual reports summarizing key findings, insights, and recommendations for process optimization and training needs.Identify trends and patterns by analyzing call data to highlight areas for improvement in agent performance and customer experience.Key Competencies:Bilingual Proficiency: Fluent in Spanish with the ability to analyze and report on interactions in both Spanish and English.Quick Learning: Ability to rapidly understand company operations and learn new processes.Analytical Skills: Proficient in analyzing contact center data to generate insights and predict customer trends.Attention to Detail: Meticulous in tracking quality assurance metrics to develop effective improvement strategies.Critical Thinking: Capable of devising creative solutions to problems across language barriers.Organizational Skills: Effective at prioritizing and organizing tasks in a bilingual environment.Job Requirements:Proficient in verbal and written Spanish; high proficiency required. Intermediate English proficiency is acceptable.Minimum of one year of experience in a bilingual contact center environment.High attention to detail and precision in work.Strong communication and interpersonal skills.Ability to work both independently and collaboratively.Proficient in using computer systems and software applications.Effective listening skills in both Spanish and English.Organized, detail-oriented, and possessing a strong work ethic.

Job Descriptions:Organize the providers schedules for next 1-2 business daysMaintaining the providers’ schedules accurately including daily, weekly, monthly and yearly stats Process departmental reports as per the frequency Maintain internal team’s trackers to gauge progress on deliverables Provide end to end support to internal as well as external customers Monitoring the Teams/Internal Chat groups for queries throughout the day and timely addressing it Out of the box thinking thereby sharing process improvement ideas Maintain high quality standards in delivery of work at all timesPerforming review/audits on critical deliverables requiring a second level check Coordination and follow up with other departments for deliverables, exhibit outstanding team player skillsActive contribution to the adherence of departmental/organizational SLAs with clients Achieve individual and team’s KPIs benchmarks.Skills and Competencies:Good communication skills Moderate to Expert proficiency in Microsoft Office Knowledge of MS Outlook and moderate to expert proficiency in email exchanges

Role & responsibilities Leads a team that delivers reporting related needs and requirement to the client or internal stakeholders or a leadership team through data-driven automation/technicsCan manage a reporting analyst/MIS executives team of 10Ability to motivate, develop, scale and build a strong teamPrior experience with Data Analysis would be preferableCapability to work efficiently in a team as well as independently on the assigned projectsUnderstand and deliver client specific MIS reports and finding opportunities to streamline the client and internal processExcellent Data interpretation and analytics skill. Ability to transform data into meaningful insightsWork on developing dashboards in BI tools and report out to the clients/leadership team.Candidate can effectively collaborate with multiple cross-functional teams and client stakeholders.Developing, maintaining, and managing advanced reporting, analytics, dashboards and other BI solutions using Power BI and Excel.Performing data analysis, data validation, and data mapping/design using advanced Excel and other BI tools.Crunching of Customer data to derive some actionable insights Required Skillset Should have good team handling experiencePrior Experience in Large scale data analyticsGood analytical, data interpretation and presentation skillDemonstrated ability to work under stretched timelines with external Clients to drive results.Experience in front ending functional level discussions & reviews with leadershipHands on Experience in Advanced Excel and Power BI ToolShould have intermediate knowledge on T-SQL.Active Team Management experience of at least 2 years in the same (or) relevant profile. Competency Good spoken and written communication skills and hands-on experience in this field.Prior relevant experience of working in a BPO is preferred.Good knowledge of knowledge in the following computer programs: Microsoft Word, Excel, and PowerPointPrevious forecasting experience is preferred, ideally in a multi-site / multi-territory environment.Proven ability to work in a highly complex, challenging and constantly evolving environment.CertificationsEducation background with a bachelors or Masters degree in Computer ScienceInformation ManagementData Analytics or any suitable background is preferred

Job Description: Conducting Real Time Monitoring for Call Center agents via Telephony and reporting resultsProviders schedule planningWork allocation for call centre team and ensuring the leads are loaded timely Capacity Management and Forecasting Process departmental reports as per the frequency Maintain internal teams trackers to gauge progress on deliverablesProvide end to end support to internal as well as external customers Monitoring the Teams/Internal Chat groups for queries throughout the day and timely addressing itMaintain high quality standards in delivery of work at all timesPerforming review/audits on critical deliverables requiring a second level check Coordination and follow up with other departments for deliverables, exhibit outstanding team player skills Active contribution to the adherence of departmental/organizational SLAs with clients Achieve individual and teams KPIs benchmarks. Skills and Competencies: Good communication skills, verbal and written. Should be able to seamlessly communicate with our onshore team Moderate to Expert proficiency in Microsoft Office especially MS Excel Knowledge of MS Outlook and moderate to expert proficiency in email exchanges.

Job SummaryA Security Engineer is responsible for safeguarding an organizations digital assets and networks from cyber threats. They develop security measures, monitor systems for potential vulnerabilities, misconfigurations and respond to security breaches. The engineer will also ensure compliance with security regulations and work closely with other teams to implement secure practices across all levels of the organization.Responsibilities and DutiesMonitor, operate and manage the SOC solution/product, logs integrations with various IT assets and resources. Analyse internal events and investigations escalated by the managed SOC.Perform threat hunting, can effectively leverage data, tools, and intelligence to track down potential intruders and threats. Manage incident response in investigating security incidents, documenting findings, and participating in remediation efforts. Investigate new softwares and new exes in CrowdStrike sandbox environment, Virus Total and other security tools to provide security clearance before they are installed in organization. Implement, test and audit information security controls in various enterprise security products including Firewall, Web Security, EDR, DLP, Identity and Authentication Management (IAM), Privilege Access Management.Manage Microsoft Security and Azure/AWS security in coordination IT and Infrastructure team. Stay up to date on current and emerging security threats, technology.Effectively operate security tools to mitigate threats where possible.Perform root cause analysis, design and develop strategies to improve overall security posture of organization. Knowledge And SkillsBachelor's degree in computer science, Information Security, or a related field.Minimum 5+ Years of experience in IT and Cyber Security.Strong working knowledge with security products like firewalls, web gateway/proxies, antivirus, EDR, DLP, Vuln Scanner and IDP/S products. Strong working knowledge with SIEM/SOC products. Understands Security Posture management on Cloud Infrastructures on Azure / AWS. Understands patch management with the ability to deploy patches in a timely manner whilst understanding business impact. Understands vulnerabilities assessments and remediations. Good communication skills to effectively convey technical information to non-technical stakeholders. Security certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM) are advantageous.

Job SummaryA Security Analyst specializing in Vulnerability Assessment and Penetration Testing (VAPT) is responsible for evaluating and testing an organizations digital asset for vulnerabilities. This Role is responsible to manage organizations internal and external vulnerability management program from scan to resolution of identified vulnerabilitiesRoles and Responsibilities:Perform Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), and Interactive Application Security Testing (IAST) to identify vulnerabilities in software applications & IT Assets.Leverage threat modelling for applications to identify potential threats and suggest suitable mitigation strategies.Manage organization’s internal vulnerability management program execution, coordination, reporting and mitigation of vulnerabilities with various stakeholders. Work with external Vendor to plan, execute External VAPT on IT Assets, software applications, software code, mobile apps. Provide technical leadership in setting up SoW, complete External VAPT scan from start to closer of identified vulnerabilities. Work closely with cross function teams including IT and product development teams to close security findings, vulnerabilities. Develop and implement strategies to improve overall security posture. Knowledge And SkillsBachelor’s degree in computer science, Information Security, or a related field.Proven experience in vulnerability assessment and penetration testing. Good understanding of various Security standards like OWASP Top 10, OWASP Mobile Top 10, OWASP API Top 10, OWASP IoT Top 10, SANS Top 25, NIST. Good understanding of vulnerability severity calculation methods like CVSSAny of security certification related to VAPT, for example: Certified Security Analyst (ECSA);Licensed Penetration Tester (LPT);Offensive Security Certified Professional (OSCP);Offensive Security Certified Web Expert (OSWE);GIAC Penetration Tester (GPEN)Sound working experience with security scan products like Nessus, burp suits, Open VAS. Strong understanding of security principles, techniques, and technologies.Knowledge of application design and coding practices. Knowledge on any vulnerability management products like Qualys, Tenable, Rapid7High level of initiative and self-directionExcellent communicator in English, both written and spoken while being able to convey information effectively at multiple levels of sensitivity and for various audiences

Sr. Software QA - (Manual Testing)Primary Responsibilities:The primary role of the position will be the test authoring and execution on developed software.You will be responsible for developing test cases and maintaining test documentation.You will be required to work as part of a team and will be jointly responsible for assisting with test activities where required.Demonstrate thorough understanding of testing issues within a complex project and organization.Work closely with the Software Development Team.Record problems and issues on the defect-tracking tool, such as Azure DevOps.Complete the objectives of each assignment within the agreed timeframe.Responsible for system/function and integration testing.Responsible for controlling the test configuration, data preparation and environment.Raising questions / ambiguities related to requirementsMaintaining traceability matrixTest data preparation and executionDefect tracking and monitoring it to closureEscalating issues / risks to leadsKeeping the test artifacts up to date in central repositoryMaintaining good relations with project team and peersUsing best practices across QA teamsSound experience on concepts of Software Test Engineering (Test designing), Verification, Validation, Testing Techniques for Web and Desktop applications.Should have good strong understanding of black box testing methodologies.Understanding in all aspects of testing, including functional, regression, load, performance and system testing.Good understanding of SDLC and STLCProvides feedback on software requirement documentation pertaining to software development projects.Experience of writing Test Scripts, Test Cases, Use Cases from requirement documents and mock-up.Intermediate SQL proficiency. Ability to understand the Stored Procedures and write queries for the test data extraction and manipulation.Good communication & analytical skillsMust Have:Good understanding of SDLC and STLCReview business requirements, ask questions to resolve ambiguities, provide input as and when neededCreate and Review Test PlansCreate/review and Execute Test CasesApply right test design techniques for testing requirementsDefect Reporting and Tracking in tools such as Azure DevOpsPrepare test metrics and reportsMentor Junior Team membersAbility to work with minimal supervisionAbility to identify and raise risks on timeIntermediate SQL proficiency. Ability to understand the Stored Procedures and write queries for the test data extraction and manipulation.Must be good in written and communication (English) along with analytical skills.Ability to work on multiple projects simultaneouslyGood to Have:Knowledge of performance testing using JMeter or similar toolAutomation Testing experience using Selenium WebDriver

1. Good analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy. 2. Intermediate knowledge of TSQL/SQL (Sub-Query, Cross/Outer Apply, CTE, Temp Table. etc.), 3. Advanced Excel (Filters, Offset, Arrays etc.) and Power Query functions (Power Pivot, Data Modelling, DAX etc.). 4. Person should have the ability to design interactive dashboard based on the available raw data. 5. Experience in US Healthcare would be an added advantage