121 Dialer Jobs

We Paisabazaar is hiring Assistant Manager (Outbound Telesales) for Chennai, Tharamani Location. Candidate should have strong experience in managing entire BPO sales operations with strong people management skills. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar) or Share resume on given email Id - Brijeshkumar@paisabazaar.com Job Locations : Chennai, Tharamani (Local Language Mandatory) Product - Financial Product Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity tha...

Dear Candidates, We hiring for the Team leader Immediate joiners required Job location- The Work Villa , Sudarshan Building,1st Floor , 27 whites road , peters colony Royapetta , Chennai - 600014 Minimum 1 year of experience required as Team Leader in collection or recovery process Roles and Responsibilities Manage a team responsible for collection of outstanding debts from customers. Oversee daily operations, ensuring timely follow-ups on overdue payments. Develop strategies to improve collections efficiency and reduce delinquencies. Collaborate with internal stakeholders to resolve customer queries and issues. Analyze performance metrics to identify areas for improvement. Interested candid...

Urgent Opening In Yes Bank As Collections Manager (Call Centre) Location : Navi Mumbai / NOC Chennai Roles and Responsibilities Manage a team responsible for collections from delinquent customers across various loan products such as Personal Loans, Business Loans, Unsecured Loans, Credit Cards, and Retail Banking. Oversee the entire collections process including dialer management, bucket handling, NPA management, shrinkage control, attrition reduction strategies. Develop and implement effective call center management plans to improve recovery rates and reduce delinquencies. Collaborate with internal stakeholders to identify areas of improvement in collections processes and implement changes ...

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-wor...

Key Responsibilities: Configure and manage auto-dialer (predictive/progressive/manual) campaigns as per business requirements. Upload calling data, allocate leads to teams, and monitor dialer performance. Maintain call pacing, retry rules, and campaign filters for optimum utilization. Generate and share daily/weekly/monthly performance and productivity reports. Coordinate with IT and operations teams to troubleshoot dialer or data-related issues. Ensure data hygiene, compliance, and timely campaign execution. Monitor agent login/logout, idle time, and adherence reports through dialer dashboards. Suggest process improvements to enhance efficiency and reduce downtime.Good understanding of inbo...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Strong application development skills i.e. API, object orientated programming languages Relevant experience in IT Transition/Solutions Experienced in contact center IT infrastructure solutions or transitions Should have sound knowledge of Network, Voice, server, storage etc. Should have sound knowledge of contact center IT infrastructure landscape Should have in-depth knowledge of IVR design, telephony infrastructure, multi-media contact routing, self -service applications, IVR integration, predictive dialer Should have sound knowledge about CRM and tools for integration with CRM software Should have knowle...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Strong application development skills i.e. API, object orientated programming languages Relevant experience in IT Transition/Solutions Experienced in contact center IT infrastructure solutions or transitions Should have sound knowledge of Network, Voice, server, storage etc. Should have sound knowledge of contact center IT infrastructure landscape Should have in-depth knowledge of IVR design, telephony infrastructure, multi-media contact routing, self -service applications, IVR integration, predictive dialer Should have sound knowledge about CRM and tools for integration with CRM software Should have knowle...

Job Summary: We are seeking an experienced Tele Collection-Team Lead to lead our collections team and drive revenue growth by effectively managing and recovering outstanding debts. The successful candidate will have excellent communication skills, strong leadership abilities, and a proven track record in collections. Key Responsibilities: Lead and motivate a team of collections executives to achieve targets and improve productivity. Develop and implement effective collections strategies to maximize recoveries and minimize losses. Monitor team performance, identify areas for improvement, and implement corrective actions. Build and maintain strong relationships with customers, negotiate paymen...

About the Role: - Shriram Properties is seeking a dynamic Presales Team Leader to drive lead-to-booking conversions and manage a high-performing presales team The ideal candidate will have hands-on experience with Salesforce CRM, outbound dialers, and call center analytics, along with a strong understanding of presales in real estate You will generate actionable insights, optimize team performance, and ensure business goals are consistently met, Key Responsibilities Lead & Conversion Management Convert cold leads into Walk-ins and Walk-ins into confirmed property bookings, Oversee end-to-end presales process: lead qualification, site visit scheduling, follow-ups, and booking support, Presale...

Role & responsibilities On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers productivity Inspire / motivate callers to achieve targets Sending Pick-up files to FPRs Co-ordinate with product field FPRs Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments

Role & responsibilities On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers productivity Inspire / motivate callers to achieve targets Sending Pick-up files to FPRs Co-ordinate with product field FPRs Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is a leader in Cloud based Contact Center solutions. To complement our rapid growth, we are actively looking for a talented and experienced WEM Application Consultant (Integration) to join our Professional Services team. In this role, you will be responsible for ...

We are pleased to inform you that we have an opening for the interview at Home Credit India for the position of Tele Sales Caller . Role: Specialist Tele Sales Location: Home Credit, SEWA Tower, Phase IV, Near Sector 18, Gurugram, Haryana – 122015 Experience Required: Minimum 6 months in Call Centre, Tele Sales, or Customer Care Education: 12th Pass CTC: 20,000/month In hand : 16,000/month Incentive: Unlimited Benefits : Subsidized meals provided in office Timing :10 AM - 12 PM If you are interested or know someone suitable, please share your updated resume at atul.anant1@homecredit.co.in with the subject line: Specialist – Tele Sales . Looking forward to your application.

Job description CHENNAI (MOUNT ROAD): TNEB Government call centre - voice process ICCS BPO is hiring for 100 Customer care Executives in Chennai Day & night shift), 6 days working with 1 week off Handle customer queries and there is no targets and pressures with flexible working shifts Mode - Direct Walkin Time:10AM to 5PM Walk-In LOCATION:Tangedco Corporate office building,minnagam building 1st floor anna Salai , mount road,opp geetham hotel, Near mount road Lic stop Chennai-600004 Qualification: Any degree/diploma/ Any 3 year diploma (Without arrears) Experience - 0 to 1 years Shift - Rotational Shift WeeK Off - Rotational week off Salary up to - 11k to 12k Benefits -(OT allowances) Intere...

Hiring for Team Leader : Bangalore & Chennai Experience : 1 to 2 Years Skills :BPO metrics: Understanding and managing key performance indicators (KPIs) like AHT, CSAT, and shrinkage. Immediate Joiner Interview Mode : Face to Face Sandhya :7349551579

Role Overview We are seeking an experienced L2 Engineer with strong expertise in cloud contact center solutions, telecom protocols, and implementation projects. The role involves troubleshooting, implementing, and supporting customer deployments of cloud-based contact center platforms, ensuring seamless integration with enterprise telephony and IT systems. Key Responsibilities Implementation & Deployment Participate in end-to-end implementation of cloud contact center platforms (e.g., AWS Connect, Genesys Cloud, Five9, Avaya, Cisco, NICE, etc.). Configure IVRs, routing strategies, call flows, dialers, SIP trunks, SBCs, and CRM integrations. Support migrations from legacy PBX/contact center s...

As a Support Operations Manager at Voxtron Solutions LLP, you will be responsible for overseeing and coordinating support operations for Contact Center customers. Your role will involve leading and managing a support team to ensure high-quality support and customer satisfaction. **Key Responsibilities:** - **Team Leadership:** Lead and mentor the support team to ensure high performance and professional growth in managing day-to-day contact center operations. - **Customer Interaction:** Serve as the primary point of contact for customers, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction throughout the support lifecycle. - **Issue Resolution:*...

Job Title : Senior Manager Operations Location : Bangalore Company : Alldigi Tech Overview : Alldigi Tech is seeking an experienced and dynamic Senior Manager - Operations to lead and manage large-scale operations (250-300 FTEs). The ideal candidate comes from a BPM (Business Process Management) background with a proven track record in sales delivery within a BPM setup. Key Responsibilities: Lead and manage day-to-day operations across large-scale teams (250-300 FTEs), ensuring seamless execution and performance delivery. Drive overall sales performance by implementing strategic initiatives that enhance outbound calling productivity and conversion rates. Utilize data-driven decision-making t...

Job description CHENNAI (MOUNT ROAD): TNEB Government call centre - voice process ICCS BPO is hiring for 100 Customer care Executives in Chennai Day & night shift), 6 days working with 1 week off Handle customer queries and there is no targets and pressures with flexible working shifts Mode - Direct Walkin Time:10AM to 5PM Walk-In LOCATION:Tangedco Corporate office building,minnagam building 1st floor anna Salai , mount road,opp geetham hotel, Near mount road Lic stop Chennai-600004 Qualification: Any degree/diploma/ Any 3 year diploma (Without arrears) Experience - 0 to 1 years Shift - Rotational Shift WeeK Off - Rotational week off Salary up to - 11k to 12k Benefits -(OT allowances) Intere...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Job Description Job Description Lead end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term va...

About the Job Were searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy & Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections & Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills asse...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a highly skilled Genesys Cloud Developer with deep expertise in voice routing, outbound dialer implementations, and voice bot development. The ideal candidate will bring strong experience in API integrations, Terraform-based deployments. You will be a key member of an Agile (SAFe) delivery team, responsible for designing, building, a...

About the Role: We are seeking an analytical and detail-oriented Dialer Analyst to join our team. This role will be responsible for analyzing collections dialer operations, identifying optimization opportunities, and driving strategies that maximize Right Party Contacts (RPCs), improve agent productivity, and enhance overall recovery performance. The ideal candidate will have strong data analysis skills, a deep understanding of dialer platforms, and proven experience in contact center collections operations. Key Responsibilities Monitor and analyze daily dialer performance metrics to ensure maximum efficiency and effectiveness. Identify trends, gaps, and opportunities to improve Right Party ...

Job description CHENNAI (MOUNT ROAD): TNEB Government call centre - voice process ICCS BPO is hiring for 100 Customer care Executives in Chennai Day & night shift), 6 days working with 1 week off Handle customer queries and there is no targets and pressures with flexible working shifts Mode - Direct Walkin Time:10AM to 5PM Walk-In LOCATION:Tangedco Corporate office building,minnagam building 1st floor anna Salai , mount road,opp geetham hotel, Near mount road Lic stop Chennai-600004 Qualification: Any degree/diploma/ Any 3 year diploma (Without arrears) Experience - 0 to 1 years Shift - Rotational Shift WeeK Off - Rotational week off Salary up to - 11k to 12k Benefits -(OT allowances) Intere...

Role Overview: As a Technical Support Engineer III at Observe.AI, you will play a crucial role in providing efficient and accurate technical support for Observe.AI's product to ensure customer satisfaction. Your technical expertise and experience will help drive a customer-first mindset with every customer interaction. You will be responsible for improving the deflection rate of engineering-based escalations, collaborating with various teams, analyzing user challenges, providing support for integrations, mentoring L2 Support agents, and continuously improving team processes. Key Responsibilities: - Provide efficient and accurate technical support for Observe.AI's product to ensure customer s...