86 Dialer Jobs

Role & responsibilities L1 Network Engineer Basic level understanding of Network & Telecom infra and services. Alert management through deployed NMS solution 2-3 yrs Having an intermediate level of understanding of Network Devices (Routers /Switches/Exchanges/Firewall / Wireless System) Configuring the Network equipment with minimum / basic configuration Hands & Feet support as per remote instructions. Understanding Voice PBX, Dialer, Voice Recorder, CDR Ability to provide level 1 hands & feet support for all Network & Voice related issues Closure of assigned tickets Ticket closures within SLA Interdomain Knowledge to attend network and voice related L1 calls Monthly Inventory & Spare management reports Adherence to Backup management process Monthly upgradation of Network documentations Updating devices hardening daily checklist ITIL basic knowledge Timely escalation to the next level Certifications: CCNA, CCNP and equivalent Location: Noida, Jaipur, Gurugram, Pune, kochi Preferred candidate profile

Role & responsibilities Network L1 Basic level understanding of Network & Telecom infra and services. Alert management through deployed NMS solution 2-3 yrs Having an intermediate level of understanding of Network Devices (Routers /Switches/Exchanges/Firewall / Wireless System) Configuring the Network equipment with minimum / basic configuration Hands & Feet support as per remote instructions. Understanding Voice PBX, Dialer, Voice Recorder, CDR Ability to provide level 1 hands & feet support for all Network & Voice related issues Closure of assigned tickets Ticket closures within SLA Interdomain Knowledge to attend network and voice related L1 calls Monthly Inventory & Spare management reports Adherence to Backup management process Monthly upgradation of Network documentations Updating devices hardening daily checklist ITIL basic knowledge Timely escalation to the next level Certifications: CCNA, CCNP and equivalent Location: Noida, Pune, Jaipur, Gurugram, kochi Preferred candidate profile

Note- Candidate should be from BPO background only and on paper experience Industry Exposure Required Can communicate in Hindi and English both. Experience in Outbound Tele calling/Tele Sales/lead generation. Lead Generation process Outbound Tele calling exposure is preferable. Must have worked on dialer. Job Role Communicates information in a timely, accurate and understood manner to all sales team members. Track and accurately update operational performance files for Sales Agents on a weekly basis. Manage and drive sales team target and performance. Dive sales teams performance on systems and all metrics in accordance with the contractual obligation Ensure regular feedback is given to Sales Agents with regards to action plans that have been set. Strong team management plan.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively looking for a talented and experienced Workforce Optimization (WFO) Consultant to join our Professional Services team. In this role, you will be responsible for consultative performance in all areas related to Five9's solutions provisioning, implementation, and deployment of technical and business solutions to clients. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. The Ideal Candidate Will: - Have in-depth experience implementing and consulting with customers on Verint's WEM suite of software, including Workforce Management and Interactions (QM). - Have experience of leading and implementing all aspects of a Verint WEM engagement. - Have a broad range of experience consulting with customers regarding best practices with Verint WFM and Interactions. - Possess in-depth knowledge of Verint integration architecture. - Have experience training customers on all aspects of Verint's WFM and Interactions applications. - Ideally, have a broad range of experience with other WEM applications, including Performance Management, AQM, Speech, Text, or Desktop Analytics. Key Responsibilities: - Software delivery at an Application Consultant/Trainer level for our WEM Vendor suite of products including Quality Monitoring and Workforce Management. Additional experience with Performance Management and Speech Analytics is a plus. - Initially, this role will focus on Workforce Management and Quality Management. - Verint Application Consultant Certifications are not required but highly desirable. The successful candidate will work towards obtaining the appropriate Verint Certifications within the first 12 months, if not already obtained. - Effectively communicate plans, progress, and status/updates to both internal staff and customer stakeholders. - Articulate the value of Five9's Professional Services through presentations, demonstrations, and open discussion with customers and prospects. - Implement and troubleshoot Five9's WEM Vendor on-demand software solutions in a wide array of configurations and customer environments both remotely and on-site. - Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet customers" needs. - Mitigate project risk by proactively recognizing and communicating challenges, managing changes, and providing contingency plans that enable customer success. - Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. - Develop and deliver customer-facing materials that outline the features and benefits of the QM/QO and WFM as it relates to the WEM Vendor Suite of products. Key Requirements: - Experience managing delivery, training, and implementation of Verint WEM, (QM/AQM, Analytics, and Workforce Management solutions). - Experience with other WEM solutions such as NICE, CSI, Calabrio, Aspect Monet, etc. is highly desired. - Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices. - 3-5 years of Verint WEM implementation experience, with a minimum of 3 years in Professional Services or as an application consultant for Workforce Management. - Willingness to travel up to 70% with some international travel. - Excellent written and verbal communication skills. - BA/BS or equivalent experience. Key Skills: - Strong combination of Verint consulting experience and customer training skills, along with excellent customer communication skills. - Expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients" needs is imperative. - Must possess a strong working knowledge of QM, Analytics, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices Experience with WFO Vendor solutions is required. - Self-starter possessing excellent time management skills and able to manage multiple implementation and sales activities simultaneously. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.,

Key Responsibilities: Workforce Management: Monitor real-time queue performance and agent adherence. Forecast call volumes and staffing requirements using historical data. Prepare agent schedules and adjust intraday staffing as needed. Coordinate with operations to manage shrinkage, absenteeism, and staffing gaps. Support capacity planning and headcount analysis. MIS & Reporting: Create and maintain daily, weekly, and monthly reports (e.g., attendance, productivity, service level). Generate dashboards in Excel or Power BI for performance and staffing metrics. Automate reporting processes to improve accuracy and efficiency. Ensure data accuracy and timely report delivery to stakeholders. Experience: 13 years in Workforce Management (real-time monitoring, scheduling, forecasting). Minimum 1 year of experience in MIS reporting and data analysis. Skills: Proficiency in MS Excel (VLOOKUP, Pivot Tables, Charts, Macros preferred). Working knowledge of WFM tools (e.g., Aspect, NICE IEX, Genesys, Verint) preferred. Basic knowledge of SQL or Power BI is a plus. Strong analytical, communication, and time-management skills. Key Competencies: Attention to detail and accuracy Data-driven decision making Problem-solving attitude Ability to work in a fast-paced environment Team collaboration Preferred Certifications: WFM Certification (if available) Excel/Power BI certification (optional but desirable)

Role & responsibilities Design Ownership : Create and refine UI/UX for web and mobile applications (Agent Dashboard, Admin Panels, Analytics, Campaign Management, Dialer Interfaces). AI-First Design : Leverage AI-assisted tools (Figma AI features, MidJourney/Freepik plugins, generative design assistants) to speed up workflows and ensure design consistency. Prototyping & Wireframing : Develop interactive prototypes, user flows, and wireframes to communicate design ideas effectively. Front-End Handoff : Collaborate with developers, ensuring smooth handoff with HTML, CSS, and responsive design knowledge . Global SaaS Context : Build experiences keeping in mind multilingual, compliance-heavy, and high-volume usage scenarios for global dialer deployments. Continuous Improvement : Conduct usability testing, analyze feedback, and iterate designs for improved adoption and efficiency. Collaboration : Work closely with product managers, architects, and engineers to translate business goals into seamless user journeys. Preferred candidate profile Required Skills UI/UX Design : Strong portfolio demonstrating web/mobile app design, dashboards, and workflow systems. Tools : Proficiency in Figma (AI features, auto-layout, plugins), Adobe XD, Illustrator (plus familiarity with AI design tools). Tech Awareness : Working knowledge of HTML5, CSS3 , responsive design frameworks (Bootstrap/Tailwind). AI Fluency : Comfortable using AI-based prototyping, generative assets, and design accelerators. Dialer/SaaS Exposure (Preferred) : Experience designing for CRM, dialer platforms, or enterprise SaaS applications . Design Systems : Ability to build and maintain scalable design systems and reusable components. Share your cv on sophia@edas.tech or watsapp your profile to 9004735381. Prefer candidates from Gurugram and Immediate Joiners https://edas.tech/

Company name : Insight customer call solutions (ICCS) ICCS ( Inbound customer care) WE ARE HIRING FOR TAMIL VOICE PROCESS Walk-in timing -9AM to 5PM Qualification: Any degree/diploma/ Any 3 year diploma Experience - 0 to 1 years Shift - Rotational Shift WeeK Off - Rotational week off Salary up to - 11k to 14k Benefits -(OT allowance+ attendance allowance) Walk-In LOCATION:Tangedco Corporate office building,minnagam building 1st floor anna Salai , mount road,opp geetham hotel, Near mount road Lic stop Chennai-600004 Walk-In LOCATION: Goverment data center 1st floor kotturpuram Near Anna library Chennai 600020. Walk-In LOCATION: Rathha Tek Meadows Campus, Tower C, 3rd Floor, No.51, Rajiv Gandhi Salai, (OMR), Sholinganallur, Chennai-600 119 Interested candidate share your resume:7339258515 Contact person: Yogeswari HR Apply CV to : yogeswari@iccsbpo.co.in

Hiring for Collections Manager 6 days working Day shifts upto 10 LPA Min 2 years of experience as manager- Credit Card Collections Manager is required Team Handling Exp is mandatory HR Neeraj : 9315231503 HR Ridhi : 8178280056

Role Overview We are seeking a Floor Manager Collections to oversee daily operations on the call center floor. The role involves supervising team leaders and agents, ensuring adherence to processes, monitoring performance metrics, and driving recovery efficiency while maintaining compliance standards. Key Responsibilities Manage day-to-day floor operations for the collections process across multiple DPD (Days Past Due) buckets. Supervise and guide Team Leaders and Collection Agents to achieve recovery targets. Monitor and track key collection metrics: RPC (Right Party Contact), PTP (Promise to Pay), CE% (Collection Efficiency), and roll rates. Implement dialer strategies and calling campaigns in coordination with the Operations Manager. Conduct daily huddles, performance reviews, and coaching sessions to enhance agent productivity. Ensure strict adherence to compliance, quality standards, and regulatory guidelines . Resolve escalations related to customer calls and payments. Collaborate with MIS/Analytics teams for data insights and corrective actions. Maintain floor discipline, workforce scheduling, and attendance adherence. Identify training needs and support learning interventions for the collections team. Report daily/weekly floor performance to senior management. Required Skills & Qualifications Graduate in any discipline (MBA preferred but not mandatory). 5–8 years of experience in call center operations, with at least 2–3 years in collections leadership (Team Lead / Assistant Manager / Floor Manager role) . Strong knowledge of collections lifecycle, dialer operations, and call center KPIs . Hands-on experience with dialer systems (Aspect, Avaya, Genesys, etc.). Proven ability to manage a large team (50–100 FTEs). Strong analytical skills with ability to track and drive performance metrics. Excellent leadership, communication, and conflict management skills. Knowledge of compliance and audit requirements in collections. Good to Have Experience in BFSI / NBFC / Fintech collections environment. Exposure to collection systems (FinnOne, Debt Manager, or similar). Familiarity with digital / omnichannel collections strategies.

About the Job Were searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy & Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections & Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills assessment reporting in collaboration with other members of the Strategy Analytics Team and CDO. Support weekly/monthly adjustments to align with new and changing collection strategy configuration. Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks. Support all projects that directly involve dialer support. Monitor daily strategy performance by using existing reports and collaborating with the Contact Strategy team, and suggest new approaches to accomplish KPI goals set out by Strategy and Analytics. Review and update dialer settings to optimize dialer performance. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership. Collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business needs. As Dialer Manager, You Need Bachelor's degree in Business Administration, Accounting, Economics, Finance, or related experience. 5+ years of relevant experience in Dialer Operations or Dialer Administration within Financial Services, or related areas. Automotive Finance industry background is a plus. Experience supporting telephony and ALM platforms preferred. The ability to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems. Exceptional listening and communication skills to effectively convey written and verbal information. Strong PC skills; Microsoft Access, Excel, Word, and PowerPoint.

Role Accountability Responsible for facilitation of Dialer strategy and Dialer Metric. Monitor all agents are logged into dialer system to assure agents logged into appropriate campaigns for each department group and to maximize utilization of agent productivity while logged into campaigns. Collaborate with IT and Process owners for Automation of processes leading to productivity Increase. Implement and execute approved dialer strategies. Ensure parity across sites for the processes / procedures / strategies implemented. Track daily activity closure and timelines. Ensure all approvals are in place for any change implemented in dialer strategy. Required to work in a 24*7 environment on rotational shifts/week-offs as per business process requirements. Ensure a continued work routine as per business process requirements. Ensure all tasks listed below are completed daily. Scrubbing Access Activity Technical Skills / Experience / Certifications Knowledge of WFM & outbound dialer Expertise in MS Office tools Experience in the arena of Managing Aspect and Dialer Management

Position: Manager/Senior Manager Call Center IT & Dialer Operations Location: Dadar, Mumbai Work Mode: Work from Office Experience: 1015years Role Overview We are looking for an experienced professional to lead the IT and Dialer Management function for our call center operations. The ideal candidate will be responsible for end-to-end setup, configuration, and management of call center technology infrastructure , ensuring seamless operations, compliance, and performance optimization. Key Responsibilities 1. Call Center Setup & Infrastructure Management Lead the planning and execution of new call center setup , including IT infrastructure, network, and telephony systems. Evaluate and deploy dialer platforms (Predictive, Progressive, Preview) and ensure smooth CRM integrations. Set up inbound, outbound, and blended campaigns. Manage vendor relationships for hardware, software, and telecom service providers. 2. Dialer & Campaign Management Configure, monitor, and optimize dialer systems for maximum agent productivity. Manage lead uploads, call routing strategies, retry logic, and pacing rules. Ensure adherence to compliance regulations (DND/NDNC, TRAI, TCPA, etc.). Monitor KPIs such as call connection rates, drop rates, agent occupancy, and abandonment rates. 3. IT & System Administration Oversee SIP/PRI trunks, IVR, ACD, call recording, and reporting systems . Troubleshoot dialer issues, connectivity problems, and integrations with CRM/ERP tools. Ensure data security, backup, and system uptime . 4. Operations & Optimization Collaborate with operations teams to align technology with business goals. Continuously optimize dialing strategies, agent allocation, and lead prioritization . Provide regular performance reports to senior management. 5. Team & Vendor Coordination Manage IT support staff for call center operations. Liaise with external vendors and ensure timely delivery of solutions. Requirements Bachelors degree in Computer Science, IT, or related field (MBA preferred). 510 years of experience in dialer management, call center IT operations, and telephony infrastructure . Hands-on expertise with dialer platforms (e.g., Avaya, Aspect, Genesys, Ameyo, Five9, Exotel, MyOperator, or similar). Strong knowledge of VoIP, SIP, PRI, IVR, ACD, and call routing . Proven experience in call center setup and scaling operations . Understanding of compliance frameworks (TRAI/DND, TCPA, GDPR, etc.). Excellent problem-solving and vendor management skills. Strong analytical mindset with ability to monitor KPIs and optimize campaigns. Preferred Skills Certification in telecom systems / VoIP / networking . Exposure to cloud-based call center platforms . Experience in data analytics & reporting dashboards . Interested candidates can share resume on roussel.swaries@zenplus.in or WhatsApp on 7738007108

Hiring for Sales Process Location - Gurgaon Graduation mandatory Graduate with min 1 year exp in International/EdTech sales Experience Working days- 5, Weekends fixed off Salary- 6LPA- 11 LPA Require Immediate joiners Excellent communication skills Required Candidate profile Contact for more information/ To Apply HR Ridhi- 8178280056

Hiring "Contact Center Technology Engineer" for Bank of Baroda for the location of Vadodara and Gandhinagar. Candidates with minimum 1 year of experience in Linux OS and PostgreSQL can apply.' Job Title: Contact Center Technology Engineer Experience: 1-5 Years Location: Baroda and Gandhinagar Salary Range: 30 k/month Working days: 6 Days a week Job Summary: We are looking for a Contact Center Technology Engineer with strong technical skills in Linux, PostgreSQL database management, and troubleshooting. The ideal candidate should have hands-on knowledge of contact center technology solutions and be eager to learn and grow in a fast-paced environment. Key Responsibilities: Install, configure, and maintain contact center technology solutions. Manage and troubleshoot Linux OS-based systems and servers. Work with PostgreSQL databases for configuration, maintenance, and optimization. Diagnose and resolve system, network, and application-related issues. Provide L1/L2 support for contact center solutions. Collaborate with cross-functional teams to ensure smooth implementation and operations. Prepare technical documentation, SOPs, and support guides. Required Skills & Qualifications: 1-2 years of experience in a technical support/engineering role. Strong knowledge of Linux OS (installation, administration, and troubleshooting). Hands-on experience with PostgreSQL database . Good understanding of Contact Center Technology (Voice, IVR, ACD, Dialers, etc.). Strong troubleshooting and problem-solving skills. Basic networking knowledge (SIP, VoIP, TCP/IP preferred). Excellent communication and teamwork skills. Exposure to open-source contact center platforms For further assistance contact/whatsapp: 9354909510 or write to sameeksha@gist.org.in

Job Vacancy at SMFG India Sales Team Lead (Tele-sales) SMFG India Credit is a leading Non-Banking Financial Company (NBFC) , providing innovative financial solutions across India. As part of the globally recognized Sumitomo Mitsui Financial Group (SMFG) , we are committed to excellence, customer satisfaction, and financial inclusion. With a pan-India presence , we serve millions of customers. Job Overview This role involves leading and managing the operations of the collection team, focusing on optimizing processes to ensure seamless efficiency. The incumbent will drive customer satisfaction through exceptional service delivery and play a key role in maximizing loan conversion rates and achieving business objectives. Key Roles & Responsibilities Lead and Motivate the Team: Provide daily direction and support to team members to achieve targets for cross-selling Personal Loan products while maintaining alignment with business goals. Dialer Management Expertise: Operate various dialer modes (Predictive, Preview, Progressive) for optimal campaign execution. Data Dialing Efficiency: Monitor dialing percentages to maximize coverage and conversion rates. APR Monitoring: Track key metrics such as Toss hours, Talk time, Idle time, Wrap-up time, and breaks to optimize dials. Live Monitoring: Oversee dialer operations to identify inefficiencies and ensure smooth workflows. Metric Analysis: Continuously analyze dialer performance, identify gaps, and implement corrective measures. Campaign Execution: Manage outcall campaigns and promotional initiatives to generate qualified leads for Personal Loans. Process Optimization: Suggest improvements to enhance team efficiency, customer satisfaction, and lead conversion rates. Mentoring and Training: Provide coaching and guidance to enhance sales techniques, product knowledge, and customer service skills. Product Knowledge: Ensure the team is well-versed with Personal Loan features, terms, and eligibility criteria. Compliance and Standards: Stay updated on regulatory guidelines and organizational policies. Collaboration: Work closely with branch staff and other teams for smooth document collection and loan processing. Customer Follow-Up: Monitor follow-ups to resolve concerns promptly and ensure successful loan disbursements. Promotion Awareness: Keep the team informed about ongoing promotions and strategize ways to maximize customer engagement. Performance Tracking: Establish clear KPIs, review individual performance, and provide constructive feedback. Knowledge Enhancement: Encourage participation in training sessions to build expertise in loan products and customer engagement techniques. Experience & Qualification Experience: 2-5 years in Customer Service (Tele-sales) & team handling (BFSI sector preferred). Education: Graduate/Postgraduate in any stream. Age: 36 years and below CIBIL score required - 700 & above. Job Details Shift: Day shift (9:30 AM 6:30 PM) Working Days: Monday to Saturday Interested candidates can email their resume to :rajeev.ranjan1@smfgindia.com Join Us! Be part of SMFG India Credit , a trusted financial institution with a strong presence across cities, towns, and villages..

You should have a minimum of 3-7 years of experience in Genesys PureCloud Enablement and Configuration with hands-on experience in PureCloud Technology suite applications. Your responsibilities will include development, web services integration with 3rd party applications, creating custom reports using Rest API, configuration setup, IVR implementation, interaction routing, WFM, dialer configuration, scripter implementation, and ensuring Genesys PureCloud Certifications. You will also be required to interact with 3rd Party applications such as Web Chat, Data DIP, Salesforce, Twilio, etc. The position is based in Chennai/ Bangalore/ Hyderabad. The interview date is scheduled for 8th Mar 25.,

Job Description At American Express, our culture is built on a 175-year history of innovation, sharedand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Function Description: Do you like to find the errors in things Love to proofread and see what might go wrong Do you always have the Customer in mind and want to make sure they get exactly what they want If yes, come join our team of professional defect finders who are true advocates of the User Experience. Conduct Release Testing on GSG user-facing projects. Collectively, we look to ensure quality for both our American Express Customers and our internal GSGS partners. We are looking for detail oriented, Customer focused, out-of-the-box thinkers who are not afraid to raise the red flag on behalf of our customers. Purpose of the Role: Conduct Release Testing on GS Portal supporting enterprise modernization projects (such as ISP, AMP). Collectively, we look to ensure quality for both our American Express Customers and our internal GS partner. We are looking for detail oriented, Customer focused, out-of-the-box thinkers who are not afraid to raise the red flag on behalf of our customers. Responsibilities: Planning User Acceptance Testing (UAT) activities that impact front-end, user-focused applications. This includes assessing the testing needs, determining the proper test configuration and data needs, writing and executing test conditions and test scripts, recommending opportunities to automate repetitive tasks, and ensuring the completion of required test documents. Tracking and monitoring defects that arise during UAT and seeing them through to resolution. Preparing all testing-related documentation. Monitoring project progress by tracking activity, resolving problems, publishing status reports, recommending actions and escalating appropriately. Forging strong relationships with various internal business partners, technical partners and vendors.?? WCC/CSP/Dialer/WDE/ISP knowledge preferred Required Qualifications: Good understanding of end-to-end processes in Global Services operations areas as well as the customer journey especially Global New Accounts Ability to work on multiple projects concurrently and implement time management strategies to ensure deadlines are met Proven self-starter with strong problem solving and decision-making skills. Ability to assess risks, impacts or implications to operations areas or the customer. Strong written and verbal communication skills. Applied knowledge of Microsoft Office suite of products. Ability to flex work schedule to meet project demands including extended workday and/or possible weekends. Preferred familiarity with Amex project methodology (SDLC, Waterfall, Agile) and related testing methodologies Prior testing experience, project management, product management, coding or development experience will be a plus A passion for our customers Knowledge of Platforms: WCC/CSP/ISP/WDE/Dialer knowledge preferred Preferred familiarity with Amex project methodology (SDLC, Waterfall, Agile) and related testing methodologies. Prior testing experience is a plus. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Hiring for Sales Process Location - Gurgaon Graduation mandatory Graduate with min 1 year exp in International/ EdTech sales Working days- 5, Weekends fixed off Salary- 5LPA- 11 LPA Require Immediate joiners Excellent communication skills Required Candidate profile Contact for more information/ To Apply HR Ridhi- 8178280056

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Management Trainee, Data Analytics! We are seeking a highly skilled and detail-oriented Senior Business Analyst to join our team. The ideal candidate should have a background in analyzing account performance metrics, providing actionable insights, and optimizing operations. Experience in dialer management and outbound calling strategies is an advantage to help drive efficiency and enhance overall account outcomes. Responsibilities • Analyze and interpret performance data for the account, identifying trends, variances, and opportunities for improvement. • Attend to more complicated reporting requirements as required by business • Collaborate with stakeholders to design and deliver insights-driven recommendations that align with business goals. • Work closely with internal and external stakeholders to optimize outbound calling campaigns, ensuring efficient use of resources and high contact rates. • Monitor, report and conduct analyses on KPIs such as contact rates, conversion rates, occupancy, and adherence. • Partner with internal and external stakeholders to implement process improvements and best practices. • Create and present regular performance reports, including detailed dashboards and ad hoc analyses. • Conducts root cause analyses of SLA deviations, action plan development and resolution. • Attends centralized or site management meetings, as required. • Other assigned tasks as required by the business. Qualifications we seek in you! Minimum Qualifications / Skills • Bachelor’s degree in business administration, Analytics, Statistics, or a related field (or equivalent experience). • Experience as a Business Analyst in a contact center environment; experience in dialer and outbound operations is preferred. • Advanced knowledge of MS Excel; experience with database management is a plus. • Excellent analytical and problem-solving skills, with proficiency in data visualization tools (e.g., Power BI, Tableau). • Proven ability to interpret large datasets and deliver insights that influence decision-making. • Effective communication skills, both written and verbal, with the ability to present findings to senior leadership. • Experience working with predictive dialers or similar technologies (e.g., NICE, Five9, Genesys, RingCentral, Livevox or Aspect). • Has organizational and time-management skills with attention to detail. • Familiarity with inbound and outbound calling in the Healthcare industry is an advantage Preferred Qualifications/ Skills • Familiarity with workforce management concepts and tools. • Experience in managing or collaborating with cross-functional teams. • Ability to deliver insights-driven recommendations that align with business goals. • Certifications in analytics or project management (e.g., CBAP, Six Sigma) are a plus. Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

You will be part of Boston Consulting Group, collaborating with leaders in business and society to address critical challenges and seize opportunities. BCG, a pioneer in business strategy since 1963, now specializes in total transformation, facilitating complex change, fostering organizational growth, establishing competitive advantages, and driving bottom-line impact. Success requires a combination of digital and human capabilities, and our diverse global teams offer deep industry knowledge and varied perspectives to instigate change. BCG provides solutions through cutting-edge management consulting, technology and design, corporate and digital ventures, and business purposes. Our collaborative model spans the entire organization, yielding results that empower our clients to prosper. In this role, you will design solution architecture for AI and Gen AI-enabled applications, covering a wide range of functions. This includes architecting solutions for production-grade AI applications like RAG, Call Analytics, Conversational Bots (text and voice), AI agents, and AI-based Search. You will evaluate Agentic AI platforms from hyper-scalers, AI native players, and SaaS providers, integrating them with various systems such as Dialer/Telephony, Chat platforms, Mobile/Digital Apps, and CRM applications. Your responsibilities will also involve designing data platforms for Gen AI, capable of handling unstructured and streaming data in real time across multiple modalities (text, voice, videos, images, etc.). Utilizing Gen AI across SDLC lifecycles to enhance Tech function effectiveness is a key aspect of this role. Additionally, you will design cloud-based AI applications and data architectures for AI applications, leveraging Vector DB, Graph DB, RDS, NoSQL DBs based on diverse use cases. Experience in event-driven architectures, Microservices, and Digital platforms is essential, along with a minimum of 10+ years of overall experience and specific experience in GenAI. Boston Consulting Group is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace.,

Urgently hiring WFM / RTA Specialist / Dialer Analyst US Process / NIGHT SHIFT WORK FROM OFFICE Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.Job Duties: Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and respond to spikes in list or call volumes in relation to staffing levels, average customer wait time, and call abandon percentages. Respond to periods of low call volume in relation to high agent staffing using agreed upon measures such as interval exceptions or offline work Provide scheduled reporting, including hourly, daily, weekly, and monthly reporting, to ensure that Operations Management has the information necessary to make the appropriate business decisions regarding staffing, training, etc. Act as liaison between Call Center Operations and IT and outside vendors to call flow issues, call routing issues, reporting issues, and system issues in general according to the established escalation process. Act as interface between Call Center staff and Dialer. Monitor and maintain real-time adherence to ensure compliance with staffing capacities Coordinate IT and Analysts to ensure business goals are met with respect to staffing and performance. Load daily dialer list and ensure agreed upon dialer strategies are implemented. Produce on-demand reports as needed and assigned by workforce management lead and/or supervisor. Other duties as assigned Well versed with MS Excel functionalities such as Pivot table, V-look up, etc HIRING WFM / RTA, DIALER EXECUTIVES IN KOLKATA 700088. THIS POSITION IS ONLY FOR PEOPLE BASED OUT OF KOLKATA OR WILLING TO MOVE TO KOLKATA ON IMMEDIATE BASIS. FRESHERS DO NOT APPLY. STUDENTS DO NOT APPLY. ONLY PEOPLE WITH FOLLOWING JOB TITLES MAY APPLY: WFM ASSOCIATE / RTA Associate DIALER EXECUTIVE OPERATIONS MANAGER ANNUAL CTC ON OFFER: 2 LPA TO 4 LPA CANDIDATES SHOULD BE WILLING TO WORK IN NIGHT SHIFT CANDIDATES MUST POSSESS EXCELLENT ENGLISH COMMUNICATION SKILL Experience of working on US debt collections process would be an advantage. Interested candidates can Email CV at hr1@bellovista.net

*Sales Team Leader * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur call on 7697428237

Looking for an Asterisk Support Engineer (13 yrs exp) in Meerut. Role involves troubleshooting, VoIP/SIP support, customer assistance, and system maintenance. PHP, Node.js & database skills preferred. Health insurance Mobile bill reimbursements

Roles and Responsibilities Provide technical support to end-users through phone, email, or chat for desktop issues related to hardware and software. Troubleshoot and resolve technical problems with dialers, CRM systems, ViOP calls, and other IT applications. Manage incoming requests from various channels (phone/email/chat) using an IT helpdesk system. Collaborate with team members to escalate complex issues and ensure timely resolution. Document all incidents and resolutions in a clear manner. Work location : Chennai Notice period : Immediate Desired Candidate Profile 2-5 years of experience in IT Support or System Support role. Strong knowledge of CRM systems, Dialer management, Desktop Support, IT Helpdesk tools. Excellent communication skills for effective issue resolution over phone/email/chat. Interested candidates can apply to kinnera259@gmail.com Regards, HR Manager

referred candidate profile Experience as Team Lead on papers of 1years on papers. Experience in banking collections process is a must. Experience in BPO is a must. Comfortable with 6 days working Details 6 days working Day rotational shifts loction - Hyderabad