4 Jabber Jobs

Embark on a fintech journey like never before with 5paisa. Join us at the forefront of innovation, where your career is a thrilling adventure in the future of fintech. With cutting-edge tech, transparent transactions, and user-centric design, 5paisa is your gateway to a career that's as dynamic as you are. Welcome to 5paisa, where your aspirations meet innovation. We are seeking a skilled and proactive Contact Center & VoIP Support Engineer to manage, monitor, and support our enterprise communication systems including Aspect Contact Center Solutions and Cisco VoIP infrastructure. This role serves as a central point of contact for all business units, ensuring system uptime, efficient issue resolution, and continuous service improvement. Key Responsibilities: - Review daily health check reports and monitor device alerts. - Act as SPOC for all business units for contact center solutions. - Manage and coordinate with onsite vendor resources (e.g., CSinfocomm). - Conduct regular service reviews and partner performance reporting. - Handle escalated issues, providing resolutions and business updates. - Gather business requirements to propose and implement contact center improvements. - Lead meetings to review current challenges and operational issues. - Coordinate with cross-functional teams for infra-related dependencies. - Design IVR flows for inbound calls. - Schedule and manage downtime for patching, VM activities, and vulnerability remediation. - Plan and execute application upgrades and change implementations. - Participate in incident management calls for voice infra and review RCA reports. - Ensure compliance through audit participation and risk mitigation. - Contribute to BCP and DR strategies. - Support new branch setup projects requiring contact center integration. - Manage integrations with ZOHO, AWS platforms, SIP & API providers. - Oversee outbound call setup via GSM SIM gateways. - Coordinate with Admin and providers for PRI line issues. - Evaluate and propose cloud-based dialer solutions. - Maintain documentation for all contact center architectures and support activities. - Review tickets and analytics with support and DW teams. Cisco VoIP Phone Support: - Administer and monitor Cisco VoIP servers, routers, DHCP servers, and soft clients. - Manage OS upgrades, bug fixes, and VA closure tasks. - Lead configuration and deployment of new Cisco IP phones across branches. - Provide L1-L3 support for IP phone setup and maintenance across all branches. - Coordinate PRI issues with internal and external stakeholders. - Manage VoIP device inventory and update Cisco Corporate Directory. - Implement and manage third-party SIP & H.323 integrations. - Drive branch VoIP deployment initiatives and ensure robust collaboration tools. - Collaborate with cross-functional teams to address VoIP infrastructure issues. - Maintain ticket resolution process and conduct regular reviews with support teams. Qualifications: - Bachelor's degree in IT, Electronics, Telecommunications, or related field. - Strong experience with Aspect Contact Center, Cisco VoIP, and related infrastructure. - Knowledge of SIP, H.323, PRI, IVR, Jabber, and cloud dialer technologies. - Hands-on experience in server management, patching, and voice infra incident handling. - Strong analytical and problem-solving skills. - Excellent communication, documentation, and stakeholder management abilities. Preferred Certifications: - Cisco Certified Network Associate (CCNA) or equivalent - Aspect Certified Professional (ACP) or similar - ITIL Foundation is a plus,

Skill required: Global V&A - Procurement Operations Designation: PPSM Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Responsible for managing various projects, planning, execution, and Post Merger Integration for Accentures acquired companies, this includes systems configuration, request to pay activities, policies, and processes. In this capacity, the individual will coordinate the evaluation of a target companys suppliers portfolio, collaborating with clients and offshore payables support teams to ensure all service objectives are met within required timeframes and in accordance with the internal compliance and policies.In this role, the individual will assure the integration and setup of the acquired companys suppliers to secure ongoing payments after cutover date. They will also ensure the new Accenture personnel understand and comply with Accenture Procurements Policies, Processes and Procedures and the usage of standards approved channels and tools by providing required training and pre/post integration support. What are we looking for Fluent in EnglishMinimum 3 years of experience in P2P, Finance, CMR or SAP/AribaMinimum 2 years of experience in Project Management Roles and Responsibilities: Role :Project ManagementFlexible scheduleAttention to detail.Process improvement. Strong written and verbal communication skillsWell organized.CollaborativeGood to have:Presentation Skills3rd language Qualification Any Graduation

• 3+ years of hands-on experience on Unified Communications and Collaboration products portfolio. • Understanding of CUCM & Cisco unity connection versions 10.x, 11.x, 12.x, 14.x, Voice Gateways, Cisco CUBES, Licensing • Understanding of cloud based voice solutions (Cisco UCaaS, RingCentral, XO Voice, Broadsoft etc) • Understanding of Session Border Controllers - AudioCodes, Sonus/Ribbon, Oracle • Understanding of Cisco Video end points and expressways • Understanding of Cisco Webex suite (calling, contact center, control hub etc) • Understanding of broadcast paging (Singlewire) • Understanding of Microsoft Teams Enterprise Voice • Good understanding of VoIP protocols MGCP, H.323, SIP, ISDN • Basic understanding of Cisco C series and B series server management • Good communication skills, Open for 24x7 availability • Expert level experience in handling Cisco IP telephony Network Infrastructure. • Independently resolve tickets within SLA • Adheres to standard operating procedures / work instructions • Update the knowledge base • Technically upgrade across versions of environment when required • Understanding of ITIL framework Certifications: • CCNA (Mandatory) • CCNP Collaboration (Preferred) KEY TECHNOLOGIES: • CUCM & Unity connection 12.x and 11.x • Webex Cloud • SIP Trunks, MGCP and H.323 gateways. • Understanding of voice provisioning tools (Kurmi, VOSS etc) • Basic troubleshooting knowledge on Avaya Aura products • Basic MACD knowledge of Cisco UCCX • Basic MACD knowledge of MS TEAMS EV

Overview The SAP S4 Migration is a comprehensive, multi-year program spanning over four years, aimed at modernizing the current SAP PIRT landscape. This initiative covers various regions including MENA, LATAM, PGCS, APAC, and Europe. The goal of this program is to prepare the SAP system for the future, aligning it with PepsiCo's digital transformation journey. The project involves planning, executing, and overseeing the successful migration of data and business processes from existing SAP ECC systems to S/4HANA. This will includes designing remediation of deprecated functionalities, design new fuctionalities for obsolete functionalities, executing data migration objects, and ensuring data quality and integrity throughout the process. This will also working in close collaboration with technical and business stakeholders to align goals and expectations. The project aims to replace legacy systems by implementing the SAP S/4 HANA business suite. This suite will cover various functions including Record to Report (RTR), Forecast to Schedule (FTS), Order to Cash (OTC), Purchase to Pay (PTP), Make to Deploy (MTD), Enterprise Asset Management (EAM), Warehouse Management (WM) and Trade Promotional Management (TPM). Responsibilities Ensure Seamless MigrationEnsure that SAP ECC processes are remediated and migrated to SAP S/4 Make to Deliver (MTD) without any design gaps. Design and BuildCreate design documentions where existing fuctionalities have become obsolete. Remediate object which are identified by for remediation System ReadinessPrepare the current SAP system for migration by applying necessary updates and configurations, such as SAP notes and pre-migration checks. Data ValidationEnsure data quality, integrity, and compliance throughout the migration process by conducting data validation and reconciliation. Comprehensive TestingConduct thorough testing to validate the functionality and performance of the new system, ensuring it meets all business requirements and standards. Change ManagementSupport the Change management in identifies processes and/or transactions which will get impacted. Training and SupportProvide training and support to super users for the changes to ensure a smooth transition and effective use of the new system. Issue ResolutionIdentify and resolve data migration issues promptly, collaborating with data migration and tech team as needed. Track issues throughout the migration life cycle and ensure issue resolution in timely manner for the overall project success Promote CollaborationFoster an environment where communication, teamwork, and innovation are encouraged. Governance and ComplianceEnsure adherence to the internal IT operating model, including technology standards, project life cycle methodology, release management, change management, and other related processes and procedures, SLAs, and controls compliance. Accountable for ensuring proper governance is followed for all Supply Chain Execution areas. Project CommunicationOwn project status and communication for all related work in the project. Accountable for ensuring project status reporting is done weekly and senior executive-level communications are timely and accurate. Reuse Asset:Create reuse asset which can be leveraged during migration to optimize the efforts for sectors planned later in the migration journey. Qualifications Minimum Bachelors degree is required. Computer Science or Information Systems is preferred. 6-8+ years of experience configuring, deploying and managing SAP ERP with a focus on SAP PP, SAP IM, SAP QM modules with integration experience to demamnd planning system. Hand-on experience around master data required for PP for process Industry and repetitive manufacturing. Process knowledge and SAP solution mapping experience for process order mapping, order pegging, scenarios for production execution. Good understanding of various material consumption scenarios on shop floor and their mapping into SAP. Hands on experience around batch management. Integration across other functional areas, i.e., EWM, finance, forecast to schedule, procure to pay & Order to Cash Expertise in SAP PP with multiple roll-out experience is required. Prior experience on S4 Migration or experience data validation strategy would be preferred. Prior Experience of collaborating within a global ERP template.