34 Cvp Jobs

You are an experienced Senior Cisco Unified Communications Engineer with over 10 years of hands-on expertise in designing, deploying, and managing Cisco Unified Communications solutions. Your strong knowledge of UCCE with CVP, IP IVR, VoIP networks, and protocols including MGCP, H.323, and SIP will be crucial for the end-to-end project implementation, troubleshooting, and optimization of Cisco UC environments at Hyderabad and Vizag locations. - Design, implement, and deploy Cisco Unified Communications systems, including UCCE with CVP and IP IVR solutions. - Manage VoIP network infrastructure ensuring high availability and performance. - Configure and troubleshoot call control protocols such as MGCP, H.323, and SIP. - Collaborate with cross-functional teams to integrate UC solutions with existing IT infrastructure. - Conduct network assessments and recommend enhancements for improved UC performance and scalability. - Provide operational support and resolve complex technical issues related to Cisco UC deployments. - Lead projects and mentor junior engineers on Cisco UC technologies. - Maintain up-to-date documentation for all UC systems and processes. Qualifications Required: - Minimum 10 years of experience designing and deploying Cisco Unified Communications solutions. - Strong expertise in Cisco UCCE with CVP and IP IVR systems. - In-depth knowledge of VoIP technologies and protocols: MGCP, H.323, SIP. - Experience working with Cisco Unified Communications Manager (CUCM) and related components. - Excellent troubleshooting and problem-solving skills for complex UC environments. - Strong communication and project management skills. - Willingness to work in Hyderabad and Vizag locations. Additionally, preferred qualifications include Cisco certifications such as CCNP Collaboration, CCIE Collaboration, and experience with Cisco contact center solutions and integrations.,

We are currently seeking a Telecom Services Senior Analyst to join our team in bangalore, Karntaka (IN-KA), India (IN). - Manage Level 1 Duties for Steady Support Team - Primarily working on IPT/PCCE tickets as a Level engineer - Handle MAC'd request, Jabber user provisioning, deletion and updates. - Level 1 task for Contact Center & telephony tickets, work with end users as 1st point of contact for low priority tickets. - Rotational Shifts (US)

Role: L3 UCCE Engineer and Release Management Exp: 10+ Years Location: Remote JD: 8-12 years of experience in Cisco UC, UCCE, Voice gateway, call management, Webex, CVP, VMware, patch management, release management Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting. MACD creation knowledge in Cisco UCCE & IPT platforms. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. Should be ready to work in 24/7 business support environment Should be having experience on Cisco Voice platform. Should be having work experience on CUCM/UCCE/UCCH/CVP platforms Should have strong verbal & written communication skills Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution. Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination. Act as a point of contact for all service delivery issues/ pending work/ escalations Provide team support and process improvements through individual contributions Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements. Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills. UCCE or PCCE Email & Voice communication skills & teamwork. Power point presenation/preparation and should be good in excel related Analytics.

Role: L3 UCCE Engineer Exp: 10+ Years Location: Remote JD: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting. MACD creation knowledge in Cisco UCCE & IPT platforms. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. Should be ready to work in 24/7 business support environment Should be having experience on Cisco Voice platform. Should be having work experience on CUCM/UCCE/UCCH/CVP platforms Should have strong verbal & written communication skills Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution. Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination. Act as a point of contact for all service delivery issues/ pending work/ escalations Provide team support and process improvements through individual contributions Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements. Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills. UCCE or PCCE Email & Voice communication skills & teamwork. Power point presenation/preparation and should be good in excel related Analytics.

About The Role This role involves the development and application of engineering practice and knowledge in the following technologiesElectronic logic programs (FPGA, ASICs); Design layout and verification of integrated circuits (ICs),printed circuit boards(PCBs), and electronic systems; and developing and designing methods of using electrical power and electronic equipment; About The Role - Grade Specific Focus on Electrical, Electronics and Semiconductor. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Key ActivitiesSupport Team Management:o Lead daily activities for UCCE Central Controllers, Peripheral Gateways, CVP servers, Finesse, CUIC , voice gateways and associated infrastructureo Coordinate with L1/NOC teams to validate SLAs, escalations, and shift handovers Incident & Problem Resolution:o Address all incidents; perform root-cause analysis and implement long-term fixeso Proactively Monitor and conduct healthy check on Contact center & Collaboration systems, respond to alerts and events generated from Monitoring tool in co-ordination with Network Operation Center (NOC) team and ensure availability of System to business and Customers. o Engage and managed third-party vendors support. Provide/Lead engineering and technical input to create, maintain, and implement Contact Center, Collaboration and Network engineering standards. Configuration & Change Execution:o Implement routing/script updates (CallRouter, VRU, precision queues) per approved RFCso Manage software upgrades, patching schedules, and version control for all UCCE components Monitoring & Performance Tuning:o Execute daily health checks via RTMT/SNMP or other tool ; clear stale alarms and validate heartbeat synchronizationo Analyze BHCA, agent capacity, and network QoS metrics; recommend resource adjustments Integration & Optimization:o Oversee integration between UCCE/CVP/CUCM, voice gateways, CTI desktops, and reporting toolso Tune VXML scripts, JTAPI/SCI connections, and gateway redundancy parameters. Documentation & Knowledge Transfer:o Maintain runbooks, network diagrams, SOPs, and handover guideso Conduct training sessions for L1 support and new hires Reporting & Analytics:o Generate weekly/monthly performance dashboards using CUIC, 2Ring, and wallboardso Track KPIs: uptime, call-handling metrics, change success rates, and customer satisfaction.Education Bachelors degree in computer science, Information Technology, Engineering, or related fieldCertifications Cisco CCNP Collaboration. Cisco Unified Contact Center Enterprise Specialist Cisco Certified Internetwork Expert (CCIE) Collaboration ( Preferred ) ITIL Foundation.Experience 35 years of hands-on UCCE/CVP administration in multi-site, enterprise environments (100+ agents) Proven track record in 247 operations, incident management, and capacity planning. Experience coordinating with third-party contact center tools and vendors. Demonstrated ability to execute major upgrades and maintenance windows without service impact.Job-related Skills Technical: SIP/H.323, JTAPI/SCI, VXML scripting, RTMT, CLI, CUIC, CUCM, RTMT; basic PowerShell/Bash automation. Process & Tools: ITSM processes, RFC/change control, version management, backup automation Analytical: Data-driven decision making; able to interpret call-flow metrics, usage and other Ops reports. Knowledge Deep understanding of Cisco UCCE architecture and best practices Familiarity with network design for low-latency voice (QoS, VLANs, redundancy) Awareness of contact center security and compliance standardsCommunication Excellent written/verbal English (Arabic a plus). Able to translate technical issues into clear business terms. Strong stakeholder management: proactive, responsive, customer-centric. Mandatory Skills: Cisco Unified Contact Center Express . Experience: 5-8 Years . >

Job Description Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Cisco ICM/CCMP/CVP/CUIC & troubleshooting. MACD creation knowledge in Cisco UCCE & IPT platforms. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. Should be ready to work in 24/7 business support environment Should be having experience on Cisco Voice platform. Should be having work experience on CUCM/UCCE/UCCH/CVP platforms

We are seeking a hybrid Business Analyst / Developer with expertise in IVR (Interactive Voice Response) and Voice User Interface (VUI) design to support both enhancement of existing IVRs and the creation of new ones. The role requires strong analytical and technical skills to develop conversational flows, with a preference for candidates familiar with AI/CoPilot tools to help automate parts of the VUI creation process. High-level JD is as follows: 1. IVR/VUI Design Experience Proven experience in designing intuitive, user-centric IVR and Voice User Interfaces, including mapping call flows and defining user prompts. 2. Hybrid BA/Developer Capability – Ability to gather requirements, translate them into functional designs, and implement or prototype solutions within IVR platforms. 3. AI/Automation Tool Exposure – Familiarity with AI tools such as GitHub CoPilot, conversational AI platforms, or similar solutions used to accelerate voice interface design and development. 4. IVR Platform Knowledge – Hands-on experience with Cisco IVR (CVP, ICM/UCCE/UCCX) or similar contact center technologies. 5. Excellent Communication & Documentation – Strong ability to communicate with stakeholders, document VUI/IVR logic clearly, and work cross-functionally across business and tech teams. Thank you!

We are seeking a hybrid Business Analyst / Developer with expertise in IVR (Interactive Voice Response) and Voice User Interface (VUI) design to support both enhancement of existing IVRs and the creation of new ones. The role requires strong analytical and technical skills to develop conversational flows, with a preference for candidates familiar with AI/CoPilot tools to help automate parts of the VUI creation process. High-level JD is as follows: 1. IVR/VUI Design Experience Proven experience in designing intuitive, user-centric IVR and Voice User Interfaces, including mapping call flows and defining user prompts. 2. Hybrid BA/Developer Capability – Ability to gather requirements, translate them into functional designs, and implement or prototype solutions within IVR platforms. 3. AI/Automation Tool Exposure – Familiarity with AI tools such as GitHub CoPilot, conversational AI platforms, or similar solutions used to accelerate voice interface design and development. 4. IVR Platform Knowledge – Hands-on experience with Cisco IVR (CVP, ICM/UCCE/UCCX) or similar contact center technologies. 5. Excellent Communication & Documentation – Strong ability to communicate with stakeholders, document VUI/IVR logic clearly, and work cross-functionally across business and tech teams. Thank you!

About this role: Wells Fargo is seeking a Senior Network Engineer to join our Internal Hosting implementation team. This team provides the foundational global network infrastructure (data center routers and switches) which includes building capacity and managing the lifecycle of our internal network modules. In this role, you will: Manage and develop team of individual contributor roles with low to moderate complexity and risk in Network Engineering area Oversee the support of company's computer system, including LANs, WANs, internet, network segments and other data communication systems Engage stakeholders and internal partners associated with the Network Engineering functional area Identify and recommend opportunities for process improvement and risk control development Troubleshoot, maintain and repair networked communication system for any kind of issues reported by end-users, and the administration of the systems Ensure issues are resolved and no hindrances to accessing organizational resources for users Make decisions and resolve issues regarding objectives and operations of network engineering functional area and team to meet business objectives Interpret and develop policies and procedures for functions with low to moderate complexity within scope of responsibility Utilize networking management software and testing tools to fine tune systems and optimize system performance, monitor and implement security measures and streamline network functions Collaborate with and consult with peers, colleagues and multiple level managers Manage allocation of people and financial resources for Network Engineering Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications: 4+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelors degree in computers or Electronics with strong Networking Experience Experience with configuration of routing and switching latest platforms and solutions - Cisco Nexus and/or Arista product line Experience designing LAN/WAN/Datacenter solutions for large enterprises experience with IP routing protocols (BGP, OSPF) in a large enterprise environment CCNA, CCNP/DP or CCIE Certification preferred - Datacenter Strong understanding of QoS configurations to support enterprise standards Strong experience in configuring Cisco and Arista Routers/Switches Strong understanding of the following layer 2 switching protocols: Spanning Tree, Trunking, Etherchannel Strong understanding of the following: HSRP, CBWFQ, DSCP, NAT/SNAT, TCP/IP, Multicast, Ethernet, EVPN, MLAG, CVP Strong understanding of DNS/domain services Python/Ansible/GITHUB experience a plus Experience and familiarity with Change control processes - Service Now Excellent documentation and verbal communication skills Demonstrated skill with creating and/or updating technical design documentation used by engineering teams Experience with Microsoft Office, Visio Professional Experience working in an agile environment utilizing Atlassian Jira products Strong understanding of the following routing protocols: OSPF, BGP, EIGRP Job Expectations: Lead or participate in implementing network policies across routers Manage production networks including data centers Ensure the continuous availability of all data network services Identify gaps, risks and issues and navigate organizational structure to resolve them Perform quarterly proactive network testing to ensure proper functioning and reliability of the network Investigate and remediate network capacity related issues Apply knowledge of security and regulatory policies to design and implement foolproof secured network solutions Provide resolution information and work with other teams to complete impact analysis Deliver comprehensive and maintenance plans for change management review and approval Mentor and train network operations team in the installation, configuration, and maintenance Partner cross-functionally with other Product Infrastructure teams in order to continuously improve and apply standards and policies relevant to operational excellence Flexibility to frequently be on call beyond normal working hours Telecommuting is not an option for this position This position offers a hybrid work schedule Relocation assistance in not available for this position This position is not eligible for visa sponsorship Execute changes into the above environments via the Wells Fargo change control process, assist on mitigating risk for the enterprise by proactively addressing capacity problems or system related issues, participate in enterprise level projects from an engineering perspective and responsible for Design, reviewing, implementing, testing/validating, and researching industry best practices. This team works under a product model with dedicated teams supporting our products

You have 2+ years of experience in supporting Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Your responsibilities will include basic Cisco ICM/CCMP/CVP/CUIC troubleshooting, MACD creation in Cisco UCCE & IPT platforms, and a clear understanding of VOIP protocols like SIP, H.323, and MGCP. It is essential that you are familiar with the ITIL process. In this role, you will need a clear understanding of Cisco Voice network deployment models and the functioning of voice network devices. Your knowledge and use of VOIP and Performance Management Tools, as well as integration experience with other tools, will be crucial. Understanding of Telecom infrastructure protocols such as ISDN and analogy signalling is also required. Your role will involve working in a 24/7 business support environment. Previous experience on Cisco Voice platforms, particularly CUCM/UCCE/UCCH/CVP platforms, will be advantageous.,

As an experienced and certified Cisco Contact Center engineer, you will be responsible for providing technical expertise in Unified Communications and Contact Center solutions. Your role will include client consultation, planning, designing, implementing, and supporting IP-based call center solutions. You will be tasked with developing and implementing technical architectures, analyzing existing networks, and recommending solutions to enhance performance. Your responsibilities will also involve setting up, configuring, and testing various components of the Cisco IP Contact Center, such as Cisco Call Manager, IVR, Cisco Intelligent Contact Manager, CVP, Workflow Management systems, and Call recording systems. Additionally, you will participate in IT projects aimed at improving converged network solutions, following established processes and procedures throughout the project lifecycle. Troubleshooting, maintaining, upgrading, and providing solutions to complex hardware and software issues will be part of your daily tasks. You will assist in project management using the PMP methodology, create and execute test plans, and deliver high-quality content using appropriate document templates. Ensuring that solutions are implemented as designed and meeting customer expectations will be crucial, requiring effective communication with Professional Services Managers, Project Managers, and customers. To be successful in this role, you must hold a Bachelor's Degree in Information Systems, Accounting Systems, Computer Science, or equivalent, along with at least 5 years of experience in delivering technical solutions. High-end expertise in Cisco Contact Center and Collaboration systems engineering is essential, as well as experience in capturing customer call flow requirements and integrating UCCE with other manufacturers" products. Candidates with knowledge of voicemail, unified messaging, ACD, IVR systems, and integration with CRM packages, along with CCNP or CCDP certification, will be preferred. Strong verbal and written communication skills, the ability to collaborate effectively across organizations, and a solid technology background are required. You should also demonstrate an aptitude for quickly learning new technologies and concepts. This position is based in Bangalore. For further details or to apply, please email your resume to careers@intuitorit.com.,

About The Role Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP,VVB,CUSP Configuration of UCCE components. Consulting skills with excellent verbal and written communication and presentation skills Basic Troubleshooting/Design skills of UCCE Components and Call flow. Desired Skills (Good to have as value add to this role) Overall High level Design Knowledge on UCCE Technology Strong knowledge on Call flow of CVP Deployment model

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Operations & Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and enhance system performance, ensuring seamless operations and delivering high-quality support to meet business needs. You will engage in problem-solving activities, analyze system logs, and implement solutions to maintain optimal functionality across applications, contributing to the overall efficiency of the organization. Roles & Responsibilities:- We are seeking a skilled Network Engineer with expertise and having good experience for Cisco R&S, Wireless Juniper, Arista, Cisco Switches Cisco, Arista, Nexus, Juniper, Having knowledge of F5 Cisco ACI/Infoblox/DNS. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Operations & Service Management.- Relevant certifications and having good experience for Cisco R&S, Wireless - Juniper/Arista/Cisco Switches Cisco/Arista/Nexus/Juniper, F5/Cisco ACI/Infoblox/DNS, Arista CVP/CWP.- Security Palo Alto good to have. Additional Information:- The candidate should have minimum 12 years of experience in Network Operations & Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP, VVB, CUSP. Configuration of UCCE components. Consulting skills with excellent verbal and written communication and presentation skills. Basic Troubleshooting/Design skills of UCCE Components and Call flow. Desired Skills (Good to have as value add to this role): Overall High-level Design Knowledge on UCCE Technology. Strong knowledge on Call flow of CVP Deployment model. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.,

Choosing Capgemini means selecting a company where you will have the opportunity to shape your career according to your preferences. At Capgemini, you will receive support and inspiration from a collaborative community of colleagues worldwide. You will have the chance to envision new possibilities and assist the world's top organizations in leveraging the value of technology to create a more sustainable and inclusive world. Your responsibilities will include the installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP, VVB, and CUSP, along with the configuration of these components. You should possess consulting skills with exceptional verbal and written communication and presentation abilities. Additionally, you will be required to have basic troubleshooting and design skills related to UCCE components and call flow. Desired skills that would be beneficial for this role include a comprehensive understanding of UCCE technology at a high-level design level, as well as strong knowledge of call flow within the CVP deployment model. Capgemini is a global business and technology transformation partner that supports organizations in accelerating their digital and sustainable transition, creating tangible impact for enterprises and society. With a diverse team of over 340,000 members in more than 50 countries, Capgemini has built a strong reputation over its 55-year history. Clients trust Capgemini to unlock the value of technology by providing end-to-end services and solutions, leveraging expertise in strategy, design, engineering, AI, cloud, and data, combined with deep industry knowledge and a robust partner ecosystem. In 2023, the Group reported global revenues of 22.5 billion.,

You will be part of R Systems, a company at the forefront of technology, creating innovative software products, platforms, and digital experiences to drive business growth for clients. With a product-focused approach and expertise in Cloud, Data, AI, and Customer Experience, you will contribute to delivering groundbreaking solutions to various high-tech industry players like ISVs, SaaS providers, Internet companies, and organizations in telecom, media, healthcare, finance, and manufacturing sectors. R Systems is a Great Place to Work Certified company in 10 different countries, fostering a global team environment that values continuous learning, collaboration, and innovation. As a member of our dynamic team, you will find a workplace that celebrates your contributions and prioritizes your growth, development, and well-being. **Experience Requirement:** You should have 4 to 7 years of experience in the field. **Notice Period:** We prefer candidates who can join early. **Mandatory Skills:** - Proficiency in Cisco CUCM, Cisco Call Manager, Cisco UCCE, Voice Gateway, Cube, Voice Engineer, Voice Support, cvp, icm **Roles & Responsibilities:** - Demonstrate expertise in Cisco CUCM, Cisco Call Manager, Cisco UCCE, Voice Gateway, and CUBE. - Willingness to work night shifts and from the office to resolve user helpdesk tickets within SLA. - Proactively manage and maintain the voice network infrastructure, including hardware, software, and configurations. - Identify and resolve technical issues related to voice systems and network infrastructure. - Monitor network utilization, optimize system performance, and ensure compliance with service level agreements (SLA). - Collaborate with IT teams, vendors, and end-users to deliver high-quality voice communication solutions.,

You will be joining R Systems, a company dedicated to shaping the future of technology through the creation of cutting-edge software products, platforms, and digital experiences that drive business growth for our clients. With our product-oriented mindset and expertise in Cloud, Data, AI, and Customer Experience, we deliver innovative solutions to prominent players in the high-tech industry, such as ISVs, SaaS, Internet companies, and key organizations in telecom, media, healthcare, finance, and manufacturing sectors. R Systems is a Great Place to Work Certified in 10 countries, including India, the USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia, and Thailand. As a dynamic, global team, we prioritize continuous learning, collaboration, and innovation, making it a workplace where your contributions are recognized, and your growth, development, and well-being are central to our values. We are looking for individuals with an experience range of 4 to 7 years and a preference for early joiners. The mandatory skills for this role include expertise in Cisco CUCM, Cisco Call Manager, Cisco UCCE, Voice Gateway, Cube, Voice Engineer, Voice Support, cvp, and icm. Your responsibilities will include actively managing and maintaining the voice network infrastructure, which involves hardware, software, and configurations. Additionally, you will be expected to diagnose and resolve technical issues related to voice systems and network infrastructure, monitor network utilization, optimize system performance, and ensure compliance with service level agreements (SLA). Moreover, you will collaborate with IT teams, vendors, and end-users to deliver high-quality voice communication solutions. This role also requires a willingness to work in Night Shifts and from the office, along with a proactive approach to resolving user helpdesk tickets within SLA.,

Qualification Requirement Bachelors or Masters degree in Environmental Science, Engineering, Sustainability, or a related field. Proven experience in GHG emissions reporting and MRV processes. Strong understanding of IPCC guidelines and sectors. Excellent analytical and communication skills. Ability to work independently and collaboratively in a team environment. Proficiency in data analysis and report preparation. Job Responsibility We are seeking a highly motivated GHG MRV Consultant to help in different MRV projects and support implementation of National GHG MRV system development. The consultant will be responsible for stakeholder assessments, data standardization, and emission calculations. Key Responsibilities: Conduct business analysis for GHG monitoring, reporting, and verification systems, using information from NDC preparation, GHG inventory/BUR, national communication, and relevant policies. Analyze the latest international agreements on MVR mechanisms and ETF requirements, providing an overview for targeted countries. Review international best practices in MRV arrangements and processes, including legislations. Identify requirements for MRV system design and development, based on bottleneck analysis and recent global climate negotiation decisions. Conduct capacity-building workshops with relevant stakeholders. Develop draft roadmaps with key actions for creating a sustainable MRV system. Support the creation of an online MRV data management and reporting platform, and prepare MRV guidelines and templates based on best practices. Recommend ways to strengthen national institutional arrangements and develop an MRV framework, considering UNFCCC and IPCC guidelines. Benefits Competitive compensation based on market standards We are working on a flexible working model that caters to the diverse needs of our teams. (Our offices are open for those who prefer to work in-person, and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements). Full time employees receive a competitive total compensation package along with the below additional benefits. Standard Leave Policy. Office is located in the heart of the city in case you need to step in for any purpose. Medical Insurance (Self+Spouse+4 Dependent Children) Quarterly team engagement activities and rewards & recognitions such as Yearly Performance Bonus and Yearly Appraisals. Learning & Development programs to foster professional growth

As part of our Managed Services, you will play a crucial role in driving, delivering, and supporting our premier solutions and service offerings revolving around complex, self-service, enterprise-level Contact Center technologies. We are currently looking for an experienced IPT Escalation Engineer. In this position, you will collaborate with our enterprise-level clients, offering troubleshooting expertise mainly in Cisco IPT solutions including the Unified Contact Center Enterprise and Unified Communications product suites. Your responsibilities will involve utilizing your knowledge and experience to resolve issues related to CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP, and Voice Gateways. This includes expertise in SIP protocols, Voice Gateway support and administration, Cisco CUBEs, ICM (IPCC, CVP, and CTIOS) support and administration (Optional), IP Telephony Solution Design and support, and Oracle ACME SBC support and administration (Optional). Preferred Technical Skills and Experience: - 3 to 5 years of experience in configuring and supporting complex IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS), and Oracle ACME. - Strong background in troubleshooting Cisco Voice Gateways and Oracle ACME SBCs. - UCCE (IPCC) Enterprise script, design, deployment, and/or support experience. - SIP deployment and support experience. - Demonstrated ability to handle complex problem isolation within Telecommunications infrastructures, including FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols. - Previous involvement in designing, administering, or supporting LAN/WAN [HSRP, QoS, VLANs, Bandwidth modeling and VoIP infrastructures. - Experience in configuring and troubleshooting Voice Gateways and SBCs. - Familiarity with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis can be beneficial. - Knowledge of Cisco Emergency Responder (CER). - Leadership & Certifications: Cisco Certifications (e.g., CCNA, CCNP, CCIE, etc.). - Excellent documentation, presentation, and problem-solving skills. - Outstanding communication skills and client-facing abilities. - Ability to offer mentoring and support to junior support staff members. - VOSS support and administration (Optional).,

We are looking to onboard a skilled Presales Specialist who brings deep expertise in solution design and customer engagement across modern CCaaS & UCaaS platforms. The ideal candidate should have experience with Genesys Cloud CX, Amazon Connect, NICE, Webex Contact Center (UCCE/PCCE/UCCX/Webex CC), MS Teams DR, OC, BYOC and a solid understanding of UCC & CC technologies. The role demands strong presales acumen, including RFP/RFI response writing, proposal creation, solution presentations, and customer workshops. As an SME, the candidate will collaborate with sales, engineering, and delivery teams to design compliant, scalable, and competitive solutions.

You are an exceptional, innovative, and passionate individual seeking to grow with NTT DATA. Join our team in Noida, Uttar Pradesh (IN-UP), India (IN) as an Enterprise Telephony - Specialist Advisor. Your role involves: - Having three years or more of relevant experience or an equivalent combination of education and work experience - Proficiency in VXML, CVP, ICM, CUCM, and CUBE - Upgrading ICM, CVP, CUCM, and Gateways from 12.5 to 12.6 - Understanding Natural Language design and Directed Dialogue design techniques for speech applications - Knowledge of various speech engine capabilities and tuning concepts - Supporting existing customer projects on leveraged Cisco PCCE and Calabrio environments - Providing Level 3 support and guidance during break fix situations - Offering Level 3 guidance for platform change preparation and execution - Developing Low Level Designs for Migrations, Upgrades, and third-party integrations - Desired certifications: Cisco Certified Voice Professional (CCVP) - Experience in voice contact center business models, Contact Center design/scripting/administration, call scripting (CVP Studio), ICM knowledge, Call Manager, CUCM, and Calabrio or similar workforce management systems - 8 to 10 years of experience with Cisco CCE, CVP, CUIC, AW/HDS, CUCM and 4 to 6 years of experience in VoiceXML IVR technologies - Working experience with CVP Studio, Java, and backend integration with databases and web services - Preferred skills: integrating CVP/PCCE with Third party Conversational AI platforms, integrating CUBE with SIP Rec for Conversational AI, providing guidance on best practices of integrating CVP with Google Dialogflow NTT DATA is a $30 billion trusted global innovator providing business and technology services to 75% of the Fortune Global 100. As a Global Top Employer, we have diverse experts in over 50 countries and a strong partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. We are a leading provider of digital and AI infrastructure worldwide. NTT DATA is part of NTT Group, investing over $3.6 billion annually in R&D to help organizations and society confidently move into the digital future. Visit us at us.nttdata.com.,

Role Specific Responsibilities: You will work extensively with customers, as well as internal and external resources such as Cisco account teams and partners, to strategize, deploy, and optimize Cisco services and solutions. As a leader, you will take charge in executing delivery projects and enhancing solutions and methods for broader practice. You will create, review, and approve project deliverables including Design recommendations, High Level Design, Low Level Design, and Implementation/Change Management Plans. Building and leveraging test environments will be necessary to resolve highly complex problems and compatibility issues. Your software skills and tools will be essential in configuring, deploying, and troubleshooting Cisco products and solutions. Additionally, you will contribute to the development of digital intellectual capital such as scripts and digital signatures. Acting as a focal point for problem resolution, you will ensure the timely and proper resolution of complex customer issues across various technologies. Collaboration with TAC to address P1 and P2 issues will also be part of your responsibilities. Solid hands-on experience with UCCE components like ICM, PG, CVP, CTI, Finesse, and CUIC is required, while knowledge and exposure in UCCX is a plus but not mandatory. Strong hands-on experience in CC implementation work with troubleshooting capabilities is essential. Grade Specific Responsibilities: This role will focus on Industrial Operations Engineering and requires full competence in your area of expertise. You will serve as a key contributor in a more complex and critical environment, proactively understanding and anticipating client needs. Managing costs and profitability within your work area, you will also manage your agenda to achieve agreed targets. Developing project plans specific to your area, you will look beyond immediate problems to consider wider implications and act as a facilitator, coach, and driver to move teams forward.,

You will be responsible for supporting Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms. You should have a strong understanding of Cisco ICM/CCMP/CVP/CUIC and troubleshooting. Knowledge of VOIP protocols like SIP, H.323, and MGCP is essential, along with familiarity with ITIL processes. Understanding Cisco Voice network deployment models and the functioning of voice network devices is crucial. Experience with VOIP and Performance Management Tools, as well as integration with other tools, is required. You must have expertise in Telecom infrastructure protocols such as ISDN and analog signaling. The role involves working in a 24/7 business support environment. Ideal candidates should possess 4-7 years of experience on Cisco Voice platforms and have worked with CUCM/UCCE/UCCH/CVP platforms. Strong verbal and written communication skills are necessary to work and coordinate with Third Party Providers and OEMs for problem resolution. As an L2 Cisco UCCE Engineer, you will perform advanced remote/on-site troubleshooting activities, including system design issues, upgrade plans, technical product documentation creation, and site coordination. You will act as a point of contact for service delivery issues, pending work, and escalations. Providing team support, contributing to process improvements, maintaining/updating the Knowledge Base and documentation, and initiating/implementing process improvements are key responsibilities. Key Skills required for this role include proficiency in Cisco ICM/CCMP/CVP/CUIC and troubleshooting, as well as MACD creation knowledge in Cisco UCCE & IPT platforms. Excellent communication and conversation skills (Verbal and Written) are essential, along with strong analytical and problem-solving abilities. This position is based in PUN and requires a minimum of 3 years of relevant experience. If you meet these qualifications and are ready to take on a challenging and rewarding role, please reach out to RMG at RMG@SERVION.COM for further details.,

We are seeking a hybrid Business Analyst / Developer with expertise in IVR (Interactive Voice Response) and Voice User Interface (VUI) design to support both enhancement of existing IVRs and the creation of new ones. The role requires strong analytical and technical skills to develop conversational flows, with a preference for candidates familiar with AI/CoPilot tools to help automate parts of the VUI creation process. High-level JD is as follows: 1. IVR/VUI Design Experience Proven experience in designing intuitive, user-centric IVR and Voice User Interfaces, including mapping call flows and defining user prompts. 2. Hybrid BA/Developer Capability – Ability to gather requirements, translate them into functional designs, and implement or prototype solutions within IVR platforms. 3. AI/Automation Tool Exposure – Familiarity with AI tools such as GitHub CoPilot, conversational AI platforms, or similar solutions used to accelerate voice interface design and development. 4. IVR Platform Knowledge – Hands-on experience with Cisco IVR (CVP, ICM/UCCE/UCCX) or similar contact center technologies. 5. Excellent Communication & Documentation – Strong ability to communicate with stakeholders, document VUI/IVR logic clearly, and work cross-functionally across business and tech teams. Thank you!