44 Cvp Jobs

As a Senior Cisco Unified Communications Engineer, you will be responsible for designing, deploying, and managing Cisco UC and Contact Center Enterprise (UCCE) solutions. Your primary focus will be on the complete project lifecycle ownership, from design to support, for infrastructure in Hyderabad and Vizag. Key Responsibilities: - Design, implement, and support Cisco Unified Communications systems such as CUCM, UCCE, CVP, and IP IVR solutions. - Configure and manage Cisco Voice Gateways (SIP, H.323, MGCP) and call routing plans. - Develop and troubleshoot ICM call routing scripts, CVP call flows, and Finesse desktop configurations. - Deploy and integrate Webex Calling and Meetings in hybrid...

As a Cisco UCCE L2 at TechFastConsult, you will play a crucial role in configuring and managing the Cisco Unified Contact Center Enterprise (UCCE) to ensure seamless operation of contact center solutions. Your responsibilities will include troubleshooting issues, resolving escalations, and collaborating with IT and support teams to maintain system performance and enhance client satisfaction. This full-time hybrid role based in Noida offers some work-from-home flexibility. - Configure and manage the Cisco Unified Contact Center Enterprise (UCCE) to ensure smooth operation of contact center solutions - Troubleshoot issues and resolve escalations related to contact center components such as ICM...

As an L2 UCCE Support, your role will involve providing support for Cisco UCCE, UCCX, PCCE solutions, and 3rd party Call recording platforms. You should have a clear understanding of Cisco ICM, CCMP, CVP, CUIC, and troubleshooting processes. Your responsibilities will include: - Supporting Cisco UCCE, UCCX, PCCE solutions, and 3rd party Call recording platforms - Creating MACD in Cisco UCCE and IPT platforms - Understanding VOIP protocols such as SIP, H.323, and MGCP - Familiarity with ITIL processes - Understanding Cisco Voice network deployment models and functioning of voice network devices - Knowledge and use of VOIP and Performance Management Tools - Integration experience with other to...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Operations & Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and e...

About The Role Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP,VVB,CUSP Configuration of UCCE components. Consulting skills with excellent verbal and written communication and presentation skills Basic Troubleshooting/Design skills of UCCE Components and Call flow. Desired Skills (Good to have as value add to this role) Overall High level Design Knowledge on UCCE Technology Strong knowledge on Call flow of CVP Deployment model

Role Overview: You will be responsible for supporting and understanding a large enterprise network, designing, deploying, and managing highly available Network Cloud Solutions in AWS and AZR, as well as Data Center solutions. Additionally, you will be involved in network cloud and data center automation development, presenting solutions to peers, and ensuring high-quality standards are maintained. Key Responsibilities: - Support and understand a large enterprise network - Design, deploy, and manage highly available Network Cloud Solutions in AWS and AZR - Design, deploy F5 load balancer services - Demonstrate advanced knowledge of Colocation and Data Center Providers - Develop network cloud ...

As a skilled professional with experience in Cisco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), and Verint recording, you will be responsible for the following: - Possessing good experience in CUCM, CUIC, CVP, UCCE/PCCE Contact center, and Telephony solutions. - Demonstrating expertise in Acqueon Outbound Solution. - Having in-depth knowledge of troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions. - Proficiency in Gateway configurations, Networking, Linux & Windows OS. - Familiarity with recording solutions, preferably Calabrio AQM. - Experience in troubleshooting Finesse, PGs. - Ability in ICM / UCCE scripting utilizing Script...

Job Title: VoIP L3 Enginee r Job Description: Experience: 6-7+ years in Cisco Collaboration (L3 support) with proactive in identifying, investigating and resolving technical incidents and problems and restoring services to clients by managing incidents to resolution. The VOIP Engineer (L3) focuses on third line support for high complexity incidents. He must be Subject matter expert in IPT Purpose & Accountabilities: Should be able to understand LAN & WAN terminology and should be able to correlate their impact on VOIP and Video segments Support to VOIP Cluster components with hands on experience on configuration & administration of Cisco Call Manager Unity Connection Servers Cisco Voice Gate...

Role Overview: You will be responsible for utilizing your 10 years of experience in SAP SuccessFactors, specifically in modules such as Employee Central, PMGM, CVP, Recruitment Management & Onboarding, Succession, and Career Development Planning. Your role will involve leading production support projects, ensuring SLAs are met, and providing valuable solutions to customers. Strong communication skills are essential as you will be working closely with international clients. Additionally, you will collaborate with the team to understand and address customer issues effectively. Key Responsibilities: - Utilize 10 years of experience in SAP SuccessFactors to work on modules like Employee Central,...

Role Overview: You will be responsible for installing UCCE components such as ICM, CVP, CUIC, Finesse, CCMP, VVB, and CUSP. Your role will also involve configuring UCCE components and utilizing your consulting skills with excellent verbal and written communication and presentation abilities. Additionally, you will apply basic troubleshooting and design skills for UCCE components and call flow. Key Responsibilities: - Install UCCE components including ICM, CVP, CUIC, Finesse, CCMP, VVB, and CUSP - Configure UCCE components - Apply consulting skills with excellent verbal and written communication and presentation abilities - Utilize basic troubleshooting and design skills for UCCE components a...

You are an experienced Senior Cisco Unified Communications Engineer with over 10 years of hands-on expertise in designing, deploying, and managing Cisco Unified Communications solutions. Your strong knowledge of UCCE with CVP, IP IVR, VoIP networks, and protocols including MGCP, H.323, and SIP will be crucial for the end-to-end project implementation, troubleshooting, and optimization of Cisco UC environments at Hyderabad and Vizag locations. - Design, implement, and deploy Cisco Unified Communications systems, including UCCE with CVP and IP IVR solutions. - Manage VoIP network infrastructure ensuring high availability and performance. - Configure and troubleshoot call control protocols such...

We are currently seeking a Telecom Services Senior Analyst to join our team in bangalore, Karntaka (IN-KA), India (IN). - Manage Level 1 Duties for Steady Support Team - Primarily working on IPT/PCCE tickets as a Level engineer - Handle MAC'd request, Jabber user provisioning, deletion and updates. - Level 1 task for Contact Center & telephony tickets, work with end users as 1st point of contact for low priority tickets. - Rotational Shifts (US)

Role: L3 UCCE Engineer and Release Management Exp: 10+ Years Location: Remote JD: 8-12 years of experience in Cisco UC, UCCE, Voice gateway, call management, Webex, CVP, VMware, patch management, release management Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting. MACD creation knowledge in Cisco UCCE & IPT platforms. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. Knowledge and use of VOIP and Performance Management To...

Role: L3 UCCE Engineer Exp: 10+ Years Location: Remote JD: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting. MACD creation knowledge in Cisco UCCE & IPT platforms. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. Should be rea...

About The Role This role involves the development and application of engineering practice and knowledge in the following technologiesElectronic logic programs (FPGA, ASICs); Design layout and verification of integrated circuits (ICs),printed circuit boards(PCBs), and electronic systems; and developing and designing methods of using electrical power and electronic equipment; About The Role - Grade Specific Focus on Electrical, Electronics and Semiconductor. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in ...

Key ActivitiesSupport Team Management:o Lead daily activities for UCCE Central Controllers, Peripheral Gateways, CVP servers, Finesse, CUIC , voice gateways and associated infrastructureo Coordinate with L1/NOC teams to validate SLAs, escalations, and shift handovers Incident & Problem Resolution:o Address all incidents; perform root-cause analysis and implement long-term fixeso Proactively Monitor and conduct healthy check on Contact center & Collaboration systems, respond to alerts and events generated from Monitoring tool in co-ordination with Network Operation Center (NOC) team and ensure availability of System to business and Customers. o Engage and managed third-party vendors support. ...

Job Description Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Cisco ICM/CCMP/CVP/CUIC & troubleshooting. MACD creation knowledge in Cisco UCCE & IPT platforms. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. Should be ready to work in 24/7 business support environment S...

We are seeking a hybrid Business Analyst / Developer with expertise in IVR (Interactive Voice Response) and Voice User Interface (VUI) design to support both enhancement of existing IVRs and the creation of new ones. The role requires strong analytical and technical skills to develop conversational flows, with a preference for candidates familiar with AI/CoPilot tools to help automate parts of the VUI creation process. High-level JD is as follows: 1. IVR/VUI Design Experience Proven experience in designing intuitive, user-centric IVR and Voice User Interfaces, including mapping call flows and defining user prompts. 2. Hybrid BA/Developer Capability – Ability to gather requirements, translate...

We are seeking a hybrid Business Analyst / Developer with expertise in IVR (Interactive Voice Response) and Voice User Interface (VUI) design to support both enhancement of existing IVRs and the creation of new ones. The role requires strong analytical and technical skills to develop conversational flows, with a preference for candidates familiar with AI/CoPilot tools to help automate parts of the VUI creation process. High-level JD is as follows: 1. IVR/VUI Design Experience Proven experience in designing intuitive, user-centric IVR and Voice User Interfaces, including mapping call flows and defining user prompts. 2. Hybrid BA/Developer Capability – Ability to gather requirements, translate...

About this role: Wells Fargo is seeking a Senior Network Engineer to join our Internal Hosting implementation team. This team provides the foundational global network infrastructure (data center routers and switches) which includes building capacity and managing the lifecycle of our internal network modules. In this role, you will: Manage and develop team of individual contributor roles with low to moderate complexity and risk in Network Engineering area Oversee the support of company's computer system, including LANs, WANs, internet, network segments and other data communication systems Engage stakeholders and internal partners associated with the Network Engineering functional area Identif...

You have 2+ years of experience in supporting Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Your responsibilities will include basic Cisco ICM/CCMP/CVP/CUIC troubleshooting, MACD creation in Cisco UCCE & IPT platforms, and a clear understanding of VOIP protocols like SIP, H.323, and MGCP. It is essential that you are familiar with the ITIL process. In this role, you will need a clear understanding of Cisco Voice network deployment models and the functioning of voice network devices. Your knowledge and use of VOIP and Performance Management Tools, as well as integration experience with other tools, will be crucial. Understanding of Telecom infrastructure protocols s...

As an experienced and certified Cisco Contact Center engineer, you will be responsible for providing technical expertise in Unified Communications and Contact Center solutions. Your role will include client consultation, planning, designing, implementing, and supporting IP-based call center solutions. You will be tasked with developing and implementing technical architectures, analyzing existing networks, and recommending solutions to enhance performance. Your responsibilities will also involve setting up, configuring, and testing various components of the Cisco IP Contact Center, such as Cisco Call Manager, IVR, Cisco Intelligent Contact Manager, CVP, Workflow Management systems, and Call r...

About The Role Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP,VVB,CUSP Configuration of UCCE components. Consulting skills with excellent verbal and written communication and presentation skills Basic Troubleshooting/Design skills of UCCE Components and Call flow. Desired Skills (Good to have as value add to this role) Overall High level Design Knowledge on UCCE Technology Strong knowledge on Call flow of CVP Deployment model

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Operations & Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and e...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP, VVB, CUSP. Configuration of UCCE components. Consulting skills with excellent verbal and written communication and presentation skills. Basic Troubleshooting/Design skills of UCCE Components and Call flow. Desired Skills (Go...