Posted:21 hours ago|
Platform:
Work from Office
Full Time
10 15 years of experience in Service Delivery, Application Support, or Delivery Management
Strong AMS background with hands-on major incident (P1/P2) handling
Proven experience working in Agile (Scrum / Kanban / Hybrid) environments
Solid understanding of production support, change management, and RCA processes
Ability to collaborate with Product Owners and influence AD teams without direct authority
Own AMS delivery including incident, service request, and problem management
Lead P1/P2 incident management and drive strong RCA and preventive actions
Ensure SLA, KPI, and service quality targets are consistently met
Oversee Agile delivery across AMS and AD teams.
Strong stakeholder management and communication skills
Drive continuous improvement, automation, and delivery governance.
Experience with managing JDE AMS assignments or other ERPs.
ITIL and/or Agile certifications
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