386 Itil Certified Jobs

ServiceNow ITSM Developer Experience Required: Minimum 5+ Years Job Description: We are seeking an experienced ServiceNow ITSM Developer with strong hands-on expertise in scripting and integration implementation. The ideal candidate will play a key role in designing, developing, and implementing ServiceNow solutions that improve IT service delivery. Key Responsibilities: Design and develop ServiceNow ITSM modules and custom applications. Write clean, efficient scripts using JavaScript , Glide API , and Server-side/Client-side scripting . Develop and maintain integrations between ServiceNow and other systems using REST/SOAP APIs . Work on ServiceNow modules like Incident, Problem, Change, CMDB, Knowledge, Service Catalog , etc. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Perform system testing and support deployment. Troubleshoot issues and provide ongoing support. Required Skills: Strong hands-on experience in ServiceNow development . Proficiency in JavaScript , Business Rules , Client Scripts , UI Policies , Workflows , and Flow Designer . Experience with integration implementations using APIs. Knowledge of ITIL processes and best practices. Excellent analytical and problem-solving skills. Preferred Certifications: ServiceNow Certified System Administrator (CSA) ITSM Implementation Specialist (Preferred) Location: Pan India (Remote/Hybrid options may be available) Interested candidates , please send your updated resume to

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Document client issues and resolutions accurately.- Collaborate with cross-functional teams to enhance system performance.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of ITIL framework.- Experience with incident management and ticketing systems.- Good To Have Skills: Knowledge of IT service management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : IT Customer Service Representative Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Must have skills : Critical Incident Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, as well as conducting investigations and facilitating restoration efforts to ensure seamless operations and customer satisfaction. You will engage with various stakeholders to address concerns and provide timely solutions, contributing to the overall efficiency of IT services. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in documenting incidents and resolutions to enhance team knowledge.- Collaborate with cross-functional teams to ensure effective communication during incident management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Good To Have Skills: Experience with IT service management tools.- Strong analytical skills to assess incidents and identify root causes.- Ability to communicate effectively with technical and non-technical stakeholders.- Familiarity with ITIL framework and best practices in incident management. Additional Information:- The candidate should have minimum 0-2 years of experience in Critical Incident Management.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communicationCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAbility to work well in a teamAdaptable and flexibleWritten and verbal communicationAbility to meet deadlinesCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role & responsibilities JD for SDM EUC Relevant experience of 10+ Years in managing End user support related projects Hands on EUC support, Service desk management, Field services & Asset Management Experience of managing Onsite & offsite operations/teams Strong understanding of service management principles, methodologies, and best practices Excellent communication & verbal skills Need to drive engagement review meetings with customer Good excel & Powerpoint skills ITIL certification Good to have Prince 2 or PMP certification Good resource planning skills. Excellent leadership and customer service skills. Strong teamwork skills and attention to detail. Vendor management experience Should have experience to handle multiple sites Roles & responsibilities Oversee service delivery operations, ensuring timely and quality delivery of services to clients. Define service metrics and KPIs, monitoring performance and implementing improvements where necessary. Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Developing a deep understanding of projects to gain insights into the scope of service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades Providing accurate and regular reports to the management on performance of the service delivery Leading personnel management, including staff recruitment, performance assessment, training, and mentoring Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments Please share your resumes on Sakunthalaa@valorcrest.in Preferred candidate profile

seeking a highly motivated and experienced Technical Account manager/Engagementlead. In this customer-facing role, candidate will be responsible foroverseeing the successful delivery and services assurance support lifecycle forservices (Managed Hosting , Public cloud , Managed security services, Managedconnectivity like MPLS, ILL , End user support etc) offered to end customerdirectly at our client's locations. You will be the primary point of contactfor our clients, ensuring enhanced customer experience & may also need towork from customer location if required. Responsibilities Managethe Technical post-sales relationship for accounts. Serve as the primarytechnical client contact and advocate for day to day and escalated issues andrequests Establishand maintain customer satisfaction across accounts through account planning,proactive client communications, issue remediation and containment, andperformance measurement. Protectexisting revenue streams, additional revenue generation. Activelyfarm existing account base to identify new solutions or service opportunities.Provide valuable account information and insight to support the sales force. Buildand execute an account specific relationship framework inclusive of regularlyschedule status calls, quarterly business reviews, account documentation,reference management and account planning sessions. Leverageinternal subject matter experts to help customers optimize their investment,ensure program objectives are being met and measure the value of the solutionto their organizations. Coordinateactivities and provide leadership on directions of key projects, initiativesand issues across internal business unites. Conductregular briefings on account status to senior management and other internalstakeholders. Responsible for Capacity reports, Risk tracking & Service Improvement plans for managedaccounts Preparinga POA & Leading Major activity e.g. DC DR drill, Handover post deployment Regularly phase out Service Improvement plans (Technical & Process) to customer & maintain a related tracker Shouldalso be able to drive related Customer Project deliverables. Shouldbe able to do customer Architectural review with a expected expertise area on Linux , Windows , Middleware Mayneed to work from customer location ( if business demands ) TrackingInventory including licenses SLAreconciliation and resolving associated billing disputes. Support,Revenue enhancement through accelerated deliveries. Lead internaltransition projects Desired Skill sets & requirement Total Experienceof 12 to 15 years with 4+ years experience in Technical accountmanagement/Technical client relationship supporting/Engagement Lead ( singlepoint of contact ) Experiencewith Virtualization, clustering Exposure onPublic Cloud ( Azure Or AWS ) with mandatory Expert Certification Exposureto Firewalls, Proxies (physical and cloud), IDS / IPS. Exposureto SIEM, Zscaler. Exposureto UCC/IP telephony, MPLS, ILL Technicalunderstanding of Linux operating systems Technicalunderstanding of Storage and Backups - Experience on Licensemanagement Understandingof emerging Information Security trends and position for customers. Excellentanalytical and problem-solving skills. Excellentlogical reasoning to assess technical issues. CapacityManagement for customer infrastructure and services. RiskIdentification and tracking for Customer infra & SOP preparation Leadingcustomer calls ( especially to front end P1 incidents ) Experienceon Public Cloud and getting into conclusion on the purpose of thecall. Abilityto audit customer infrastructure and suggest improvements. Abilityto forecast churn and upgrades for account base. Abilityto tailor message formats and contents to the audience and get heard. Abilityto manage multiple initiatives simultaneously. Comfortable dealing with complex customer relationships, decision processes and competing agendas Abilityto travel for customer meeting/service reviews. PreferredBE, Btech or MCA,

Educational Requirements Bachelor of Engineering Service Line Cloud & Infrastructure Services Responsibilities Responsibilities: Support Desktop & Laptop OS Windows, Mac installation, configuration & troubleshooting Microsoft patches, AV and desktop application support Troubleshoot Desktop & Laptop OS Configuring of Driver & Devices Install & troubleshoot standard software Email & Application Support Basic LAN IP address allocation, conflicts, able to differentiate the required network from others Wireless LAN troubleshooting Perform Install, Move, Add or Change (IMAC) at the workstation level AD domain Resolve Printer installation and sharing related issues (Network / Local Printer) Scanner relates issues/troubleshooting In case of hardware problems, escalate to hardware vendors Remote Support-Desktop and Remote Assistance Technical and Professional Requirements: : 5+ years of experience in Desktop support Strong Experience in windows 10 and 11 support. Able to manage a team of 10-20 members Mandatory to work 24X7 shifts Experience with scripting automation using Vbscript, powershell, or other scripting languages, with three years’ experience using PowerShell to automate task would be an added advantage. Preferred Skills: Domain-Network-Network Security Firewall & Policies Technology-Embedded Software-Wireless Technology-Backup Administration-Backup Technologies Technology-Database-Oracle Database Foundational-Service Management-ITIL Technology-Microsoft Technologies-Windows OS Technology-Database Administration-MS SQL Server-SQL Server Technology-EUC-EUC-Others Technology-Network-Firewall_and_Media-Juniper-Firewall Technology-Network-Load Balancer-F5-Load balancer Technology-SAP Basis Administration-SAP Basis Admin Technology-Infrastructure-Storage-Administration-Server-Storage-Others Technology-Networking-Routing technologies

We are seeking an experienced and highly skilled Business System Analyst Analyst to join our dynamic team. This role is critical to the success of our IT operations, ensuring the stability, efficiency, and continual improvement of our Service Management technology applications and related operational processes. About You experience, education, skills, and accomplishments : Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience). Experience of 2-4 years in IT operations, Service Management tools (such as ServiceNow), and complex technology environments. Strong understanding of ITIL processes and service management best practices. Demonstrated ability to solve complex problems and implement effective solutions. Hands-on experience configuring and maintaining enterprise systems and integrations. Excellent communication, collaboration, and documentation skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. What will you be doing in this role: Oversee and optimize Service Management technology platforms, ensuring high availability and performance. Manage, configure, and maintain system data, workflows, and integrations to meet business requirements. Troubleshoot and resolve technical issues, working closely with cross-functional teams to minimize impact and restore service. Monitor system performance and implement proactive measures to prevent disruptions. Collaborate with stakeholders to gather requirements and implement enhancements to improve efficiency and user experience. Document operational procedures, configurations, and solutions to build a robust knowledge base. Lead or participate in projects to deploy new features, upgrades, or migrations within the technology stack. Ensure compliance with internal policies, security standards, and best practices. It would be great if you also had Preferred Skills: ServiceNow Certified System Administrator or similar certifications. Experience with automation tools, scripting, or workflow orchestration. Familiarity with cloud platforms, monitoring tools, and security practices.

Service Desk Team Lead, ITIL framework, Customer Service and Support, Process Improvement and Compliance, Technical Expertise and Collaboration, Reporting and Analysis, ITIL Certification, V3 or V4 Foundation certified.

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs, provision of timely communications and maintenance of ownership until closure. Collaboration with various teams & stakeholders. Identify service improvement opportunities along with the leads. Further development and maintenance of existing knowledge database. Participates in assigned projects. Flexible working on weekend, which would be on rotational basis within the team. Thinking out of the box solutions for issues raised by the customer. ITIL3/4 foundation certificate is good to have Passion to learn new concepts, technologies and processes WORK EXPERIENCE REQUIREMENTS Must be Fluent written and spoken German (minimum B2) and English. Should be a Graduate or equivalent degree. Minimum 3 years proven experience in a service desk / customer service role Good troubleshooting skills in M365 office apps, Microsoft Windows, internet browsers, PCs, laptops, basic networking, and active directory Knowledge of BMC helix ticketing tool system Excellent communication skills Customer focused and results oriented. Ability to work alone or as a member of a team. Readiness to work on shift working pattern and weekend basis. Responsible and organized. Logical thinker Passion to learn new concepts, technologies, and processes.

Hiring Manager Technical Support VOICE PROCESS EXPERIENCE MUST Must be working as a Manager Must have handled Technical support Managing Team on papers Knowledge of active directory, CCNA, ITIL Certified US SHIFTS Exp 8 - 15 Sal 14 - 18

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you JD DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Owner of all Service Desk Processes (Incident, Problem Change etc.), amend and create new processes where appropriate Own the Major Incident Management Process and align all stakeholders as appropriate to drive the resolution to SLA keeping all stakeholders informed of progress through regular communications during the lifecycle of the service event Manage the service desk tool (s), enhance and innovate where appropriate; Deliver the service in line with the project budget; Maintain, monitor and improve services; Liaison to customer for escalations and service quality; Identify project risks and issues, maintain risk register, and issues logs; Responsible for the efficiency and productivity of the service desk, regularly review the resource estimates and forecasts to support Service Delivery. Operations Management Overall responsibility for the IT operations and daily maintenance duties; Ensure that all operational procedures are executed; Responsibility for the testing and monitoring of all DR procedures. Reporting Ensure customer satisfaction levels are maintained; Focus on internal OLAs and interdepartmental reports Report on KPIs and SLA achievements, on daily, weekly, and monthly intervals where appropriate; Major incident reporting; Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels; Present monthly service reviews to CIO; Responsible for Customer Satisfaction (CSAT) survey; Change/Problem Management Coordinate activities for Change and Problem Management; Ensure tools updated with relevant information; Control workflow of problems and changes; Vendor Management Management of local and global suppliers; Develop and maintain professional / trustworthy relationships with vendors; Negotiate pricing and contract reductions where appropriate; Complete vendor assessment forms; Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc); Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc); Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project; Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience 3rd Level Degree in IT Discipline or similar; 3+ years in a management/leadership role delivering service against SLAs or agreed targets; Strong leadership and influencing capabilities; Good presentation skills and Communication skills; Good documentation skills; PM certification desirable; Experience with OLAs, managing internal customers. Experience in working with business auditors and the associated documentation Experience with managing vendors, and budgets Experience leading an IT team either in Supervisor, Team Lead or Manager role; ITIL Certified v3 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management: Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Accountable and responsible for all Service Operations Processes (Incident, Request, Problem, Capacity etc.), amend and create new processes where appropriate. Take ownership of all major incidents and coordinate efforts across multiple teams and departments from identification through resolution. Coordinates the activities for Problem Management. Send clear and regular communications to various stakeholders during major incidents to keep everyone informed. Manage the service desk tool (s), enhance and innovate where appropriate. Maintain, monitor and improve services. Liaison to customer for escalations and service quality. Identify project risks and issues, maintain risk register, and issues logs. Ensure that all operational procedures are executed. Responsibility for the testing and monitoring of all DR procedures. Reporting: Ensure customer satisfaction levels are maintained. Report on KPIs and SLA achievements, on daily, weekly, and monthly intervals where appropriate. Major incident reporting. Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels. Vendor Management Management of local and global suppliers. Develop and maintain professional / trustworthy relationships with vendors. Negotiate pricing and contract reductions where appropriate. Complete vendor assessment forms. Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc). Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc). Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project. Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience: 3rd Level Degree in IT Discipline or similar. 3+ years in a management/leadership role delivering service against SLAs or agreed targets. Strong leadership and influencing capabilities. Good presentation skills and Communication skills. Good documentation skills. PM certification desirable. Experience with OLAs, managing internal customers. Experience in working with business auditors and the associated documentation. Experience with managing vendors, and budgets. Experience leading an IT team either in Supervisor, Team Lead or Manager role. ITIL Certified v4 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Date 21 Jul 2025 Location: Bangalore, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Technical Incident Manager in Bangalore were looking for Your future role Take on a new challenge and apply your technical expertise in a dynamic and fast-paced environment. Youll work alongside collaborative and solution-oriented teammates. You'll play a critical role in managing production incidents to resolution, ensuring the stability and reliability of our systems. Day-to-day, youll work closely with teams across the business (such as IT infrastructure, application development, and operations), lead technical triage calls, and identify opportunities to enhance our processes and systems. Youll specifically take care of incident resolution in a 24/7/365 environment, but also contribute to post-mortem activities and operational improvements. Well look to you for: Managing production incidents to resolution using Alstom's standard incident management processes. Leading and guiding technical triage calls, analyzing infrastructure and application components. Providing timely updates to stakeholders and escalating issues as needed. Recommending and implementing process improvements based on operational insights. Supporting post-mortem activities and documenting resolution actions. Maintaining production applications, troubleshooting issues, and coordinating with technology teams. All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Bachelor's Degree or equivalent in a relevant discipline. 8+ years of related experience in IT infrastructure and production support. Experience with at least five of the followingUnix/Linux Servers, Wintel Servers, networks, firewalls, routers, load balancers, web logic, LDAP, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring, or access management solutions. Proficiency in tools like ServiceNow or other ticketing systems. ITIL certification (preferred). Strong relationship management skills and ability to communicate effectively with all levels of management. Proficiency with Word, Excel, and PowerPoint for reporting and presentations. Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from monotonous routines. Work with cutting-edge security standards for rail signalling. Collaborate with transverse teams and supportive colleagues. Contribute to innovative projects that make a tangible impact. Utilise our flexible and inclusive working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development, through award-winning learning opportunities. Progress towards leadership roles or specialized technical expertise. Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension). You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Solarwinds Administration, policy admin Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Capital Markets Services Representative, you will engage in the review of asset portfolios, providing insightful recommendations for wealth management and investment solutions aimed at enhancing profitability metrics and optimizing asset utilization. Your typical day will involve collaborating with clients to understand their financial goals, analyzing market trends, and developing tailored asset management strategies that align with financial policies and business objectives. You will also participate in team discussions to share insights and contribute to the overall success of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Analyze client portfolios to identify opportunities for improvement and growth.- Collaborate with cross-functional teams to develop comprehensive asset management strategies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Solarwinds Administration.- Strong understanding of network monitoring and performance management.- Experience with troubleshooting and resolving network issues.- Familiarity with system administration and configuration management.- Ability to analyze and interpret data to inform decision-making. Additional Information:- The candidate should have minimum 3 years of experience in Solarwinds Administration.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

We are looking for a candidate with a strong commitment to equity and sustainable mobility, and a passion to improve urban life in India S/he will provide in-depth technical support for project planning, project implementation, policy guidance, and capacity building in public transport systems and electric mobility in Chennai Qualifications The candidate should have experience in the field of electrification of public transport and charging infrastructure S/he will also develop technical reports, policy drafts, guidelines, and training modules The position will also involve engaging with a diverse set of peoplecivic officials, politicians, civil society agents, media, project consultants, and othersto help build support for sustainable and equitable urban transport S/he will have a chance to hone his/her technical knowledge and writing skills while gaining exposure to the fields of sustainable transport The position will be based in Chennai, but s/he may need to travel to other project cities as and when required S/he will report to the Deputy Manager S/he will work closely with ITDP Indias city teams, head office staff, and international experts

Role & responsibilities Problem Mgmt.: 1. Identify and document recurring incidents and problems that disrupt IT services. 2. Conduct thorough investigations to determine the root causes of incidents. 3. Work with relevant teams to develop and implement solutions to prevent problem recurrence. 4. Maintain detailed records of problems, actions taken, and resolution progress. 5. Generate problem reports, highlighting trends and recommending improvements. 6. Collaborate with other domains, including incident management and change management, to facilitate problem resolution. 7. Identify areas for process improvement and contribute to the overall improvement of IT services. 8. Maintain Risk, KEDB and Knowledge Base. 9. Should be good in RCA driving and writing 10. Should be aware of Trend analysis or Pareto analysis. Incident Management: 1. Receive and categorize incident reports, ensuring accurate and timely identification of issues. 2. Assess the impact and urgency of incidents and prioritize them accordingly. 3. Lead efforts to resolve incidents, and escalate when necessary to meet service-level agreements. 4. Maintain effective communication with stakeholders, providing updates on incident status and resolution progress. 5. Document incident details, actions taken, and post-incident reviews to improve future responses. 6. Generate incident reports and provide recommendations for improvements in IT services. 7. Maintain Incident tracker, prepare MIM report. Preferred candidate profile

At YASH, we re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire UiPath Professionals in the following areas : : Extensive Experience of 7+ years in Managing Application Maintenance & Support projects. Excellent People Management and able to handle big team and possess transition experience Manage, monitor, and motivate the cross functional team assigned to the project. Excellent client facing skills Establishes and communicates the process, service levels, and key performance indicators. Accountable for SLA achievement Ensures that the Support process is defined, documented, maintained, and communicated at all levels within the organisation and to vendors Well versed with ITIL Framework Reviews effectiveness and efficiency of Incident Management process. Create a strategy to support adoption of the changes management techniques within the organization. Prepare impact analysis and evaluation of the actual impact of changes, assess change readiness Identify, analyse and prepare risk mitigation plan with Problem management Creates and executes action plans when necessary to ensure continuous improvement Creates, reviews and updates knowledge base Preparing status reports by gathering, analysing, and summarizing project information Participates in UAT / Project Activities / Major transitions, to support new releases. Strong analytical thinking, problem-solving, conflict-resolution, collaboration, negotiation, and cross-cultural support skills Skills: Excellent Communication and Client facing skills Strong analytical thinking, problem-solving, conflict-resolution skills Good to have understanding of RPA Good to have ITIL certification Excellent presentation skills Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

As a Servicenow Project Manager at Barclays, you will play a crucial role in driving innovation and excellence in our digital landscape. Your primary responsibility will involve utilizing cutting-edge technology to enhance our digital offerings and ensure exceptional customer experiences. Working alongside a team of engineers, business analysts, and stakeholders, you will deliver technology solutions by applying strong analytical and problem-solving skills to understand business requirements effectively. Your experience in ServiceNow Project Management is essential for this role, as well as expertise in Risk/Issues Management within ServiceNow and ITIL certification. You will be expected to have a proven track record in delivering complex projects, including integration projects, and managing resources effectively with experience in various commercial models such as MSP, T&M, and Fixed Price. Desirable skills for this role include experience in Service Risk Management, PMO activities, understanding of Scrum methodology, and stakeholder management. You will be evaluated on critical skills such as risk management, change management, business acumen, strategic thinking, digital and technology expertise, and specific technical skills relevant to the role. Based in Pune, the purpose of this role is to focus on delivering individual projects within scope, time, and budget constraints. Your responsibilities will include scope management, strategic focus on project delivery, stakeholder management, risk and issue management, resource management, financial management, and change management specific to your project. As an Assistant Vice President, you are expected to provide advice, influence decision-making, contribute to policy development, and ensure operational effectiveness. You will lead a team, set objectives, coach employees, and demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver excellent results. For individual contributors, expect collaborative assignments, guiding team members, identifying new directions for assignments, consulting on complex issues, mitigating risk, and developing new policies. You will be required to engage in complex data analysis, communicate effectively, and influence stakeholders to achieve desired outcomes. Regardless of your role, all colleagues at Barclays are expected to uphold the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset of Empower, Challenge, and Drive in their daily activities.,

We are looking for a skilled professional to join our team at Linkage IT Private Limited, an IT Services & Consulting company based in [location to be specified]. The ideal candidate will have a strong background in the industry and excellent skills. As an employer, we offer a dynamic work environment and opportunities for growth and development. Roles and Responsibility Collaborate with cross-functional teams to design and implement innovative solutions. Develop and maintain high-quality code that meets industry standards. Troubleshoot and resolve complex technical issues efficiently. Participate in code reviews and contribute to improving overall code quality. Stay updated with industry trends and emerging technologies. Mentor junior team members and provide guidance on best practices. Job Requirements Strong understanding of software development principles and methodologies. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills. Experience with agile development methodologies and version control systems. Strong analytical and critical thinking skills.

Position Overview We are seeking a dedicated and skilled Assistant Electrician to join our team in Bhopal. This full-time position offers an annual salary of 2,50,000 and is ideal for individuals with a passion for electrical systems and a commitment to safety and quality. The successful candidate will play a crucial role in supporting our electrical operations, ensuring that all installations and maintenance tasks are performed to the highest standards. Key Responsibilities Assist in the repair and maintenance of electrical systems and equipment. Support the installation of wiring and electrical components in various projects. Work with diesel generator (DG) sets and switchgear to ensure optimal performance. Collaborate with senior electricians to troubleshoot and resolve electrical issues. Adhere to safety protocols and regulations while performing all tasks. Maintain accurate records of work performed and materials used. Participate in training and development programs to enhance skills and knowledge. Qualifications The ideal candidate will possess the following qualifications: Minimum of 1 to 3 years of relevant work experience in electrical maintenance and installation. Proficient in repair and maintenance of electrical systems. Experience with wiring, installation, DG sets, and switchgear. ITIL certification is a plus, demonstrating a commitment to best practices in IT service management. Strong problem-solving skills and attention to detail. Ability to work effectively in a rotating schedule and on-site environment. Excellent communication and teamwork skills. If you are looking for an opportunity to grow your career in the electrical field and meet the qualifications outlined above, we encourage you to apply for the Assistant Electrician position. Join us in making a difference through your expertise and dedication!

Better requires process discipline and simplification In this role, you will be responsible to review request and submit purchase orders as needed by Business Team/ Internal Customers. You will need to work with suppliers to procure, review and analyze quotes. Track and follow-up on every purchase order until fully approved. Resolve purchase order, invoice and receiving issues. You will need to work with Vendor Maintenance teams Initiate/ support business for new vendor setup/ modification. Work with Accounting teams to open GL/ Cost Center combinations. You should have a bachelors degree in a related field with at least 3-5 years of progressive experience in an IT Requisition Management capacity (Purchase Requisition/ Purchase order). You must be familiar with Service Management and possess a sound knowledge of basic accounting concepts & principles. You should also be passionate about quality customer service and positive interactions with internal customers, proactively researching solutions and improvements. Responsibilities : Review request and submit purchase orders as needed by Business Team/ Internal Customers. Procure, review and analyze quotes from suppliers. To follow-up on every purchase order until fully approved. Resolve purchase order, invoice and receiving issues. Initiate/ support business for new vendor setup. Request/ follow up with Accounting teams to open GL/ Cost Center combinations. Qualifications : 3-5 years in an IT Requisition Management (PR/PO) capacity or equivalent experience. Familiarity with Service Management. Knowledge of basic accounting concepts and principles. Attention to detail and ability to multi-task. Team player with good communication skill. Nice to have: Working knowledge of ServiceNow Tool, added advantage. Working knowledge of Oracle R12 or similar financial tool, added advantage