772 Itil Certified Jobs

Role & responsibilities Technical Operations Manager - MSP Location: Hyderabad Office Work Environment: 24x7 Operations SupportExp : 10 to 12 years;Immediate Joiners Overview: Oversee the operations of the business during a specific time or work shift. Manage employees assigned to a particular shift and ensure they are working on their specific tasks. Ensure required manpower is met. Responsible for monitoring sales, balancing finances, maintaining records, and responding to challenges during the shift. Key Responsibilities: Operational & Team Management Team Supervision and Leadership Assigning Tasks and Delegating Duties Effectively Providing Guidance, Motivation, and Training Ensuring Ope...

Role & responsibilities : The Release Manager is responsible for planning, coordinating, and overseeing the deployment of IT releases across the banks technology landscape. This role ensures that software and infrastructure changes are delivered in a controlled, secure, and efficient manner, minimizing risk and disruption to business operations. The position requires strong coordination skills, deep understanding of release governance, and experience working in complex, regulated environments. Provide strategic direction for release management, ensuring alignment with IT and business goals. Coordinate with development, infrastructure, testing, and business teams to manage release schedules a...

Your future role Take on a new challenge and apply your cloud and compute infrastructure management expertise in a cutting-edge field. Youll work alongside collaborative and forward-thinking teammates. You'll play a pivotal role in ensuring the safe delivery of innovative technology changes and enabling stable, secure, and reliable infrastructure services. Day-to-day, youll work closely with teams across the business (e.g., suppliers, IT functional areas, and business partners), lead the resolution of major infrastructure challenges, and contribute to cost optimization strategies, among other responsibilities. Youll specifically take care of planning and maintaining infrastructure for comput...

Leadership to the IT team;Plan and develop IT infrastructure on private cloud-based technology (e.g., Amazon Web Services); GxP, ITIL, ISO 27001, GDPR, and 21 CFR Part 11; perform vendor evaluations and validation activities. Required Candidate profile Cloud infrastructure (Amazon Web Services) and virtualization Information Security (ISO 27001, GDPR, ITIL) Database and server administration Disaster recovery and business continuity planning

At Genpact, we dont just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology servic...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability,...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP HCM Payroll, SAP HCM Time Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You wil...

We're Hiring: Team Lead ITIL Certified Location: Worli & Navi Mumbai (On-site) Experience: 7+ Years Job Type: Full-Time Certification Required: ITIL Are you an experienced IT professional with a passion for leadership and process excellence? We’re looking for a Team Lead (ITIL Certified) to join our dynamic IT operations team. Key Responsibilities: Lead and mentor a team of at least 15-20 Members of IT support professionals. Ensure adherence to ITIL processes and best practices across all service operations. Oversee incident, problem, change, and service request management. Collaborate with cross-functional teams to ensure SLA compliance and operational efficiency. Provide timely reporting, ...

Location - Turbhe, Navi Mumbai Work Mode - Onsite (2nd & 4th Saturday off) Job Description:- The Lead Capacity Management is responsible for overseeing infrastructure and application capacity across the Banks technology landscape. This role involves monitoring usage trends, forecasting future requirements, and planning upgrades to ensure optimal performance and scalability. The position also ensures adherence to regulatory and compliance standards while collaborating with cross-functional teams to align capacity planning with business and operational goals Role & responsibilities Monitor infrastructure and application capacity across compute, storage, and network layers to identify trends an...

Job description Major incident management who will responsible for the end-to-end management of all IT major incidents including stakeholder management, escalation management, supporting technical teams in providing a fix (permanent or workaround) in order to restore the business impact. Main responsibilities Major Incident Management who will be responsible for: Leveraging technology to issue all communications and providing key stakeholder management. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed. Matrix management of pe...

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receive...

Transition Manager Job Description Key Responsibilities: Transition Planning & Strategy: Develop and execute comprehensive transition plans, including detailed timelines, resources, risk assessments, and impact analyses Define transition strategies in collaboration with key stakeholders, ensuring that transitions align with organizational goals, service continuity, and performance requirements Work closely with project managers, IT teams, and business units to understand the scope of transitions, assess risks, and plan for operational changes Service & Operations Transition: Manage the transition of services from project mode to operational business-as-usual (BAU), ensuring all service-level...

Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Governance Risk Compliance (GRC) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the delivery of large, com...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity ever...

About The Role Skill required: Talent Acquisition - Talent Identification Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in ...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will b...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability,...

About The Role Skill required: Talent Acquisition - Talent Identification Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketAssess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps. What are we looking for? Knowledge of HR and Talent Management /Recruitment domain Ensure adherence to corporate expectations, including accurate ...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability,...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to qua...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves serving as the primary point of contact between clients and the ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they util...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Respons...