2920 Rca Jobs

Hands on experience of APM (Application Performance Monitoring) > Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIM > Experience on Ticketing tool like Service Now, Jira, ITSM > Good Knowledge of SQL and Linux and Basic understanding of Java > Basic understanding of Incident Management Process and Lifecycle > Basic understanding of SLA/KPIs > Basic knowledge of Microsoft Excel and Power Point > Good Decision making, analytical and time management skills. > Multitasking abilities > Ability to work from office. > Ability to commute to office on self-basis. > Excellent communication skills > Flexibility to work in 24/7 shifts > Providing RCA for Incidents and preparin...

Detailed JD (Roles and Responsibilities) Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis. Owns ticket queue in ServiceNow, performs root-cause analysis (RCA), updates and closes tickets. This support role will require email communication to both internal external stakeholders around EDI related issues, primarily through ServiceNow platform. Create issue resolution documentation (incident description, root cause, steps to resolve) For new processes, If no documentation exists create initial draft and schedule review (build knowledgebase) Complete all training and knowledge transfer within timelines with positive fe...

Project description We are starting a new project for one of the leading global food corporations. The objective of this engagement is to establish a 24x7 offshore sustain support model for the clients Robotic Process Automation (RPA) ecosystem, covering Blue Prism, Automation Anywhere, and the CTWO orchestration platform, with ServiceNow as the ITSM tool. The sustain team will be responsible for Level 2 (L2) and Level 3 (L3) support, ensuring high availability, stability, and compliance of the RPA platforms and their associated infrastructure Responsibilities Act as SME for BP, AA, and CTWO orchestration platforms. Handle major incidents and problems in ServiceNowperform root cause analysis...

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow... Call or Whatspp cv Sri 8851792136 Neha 8287267407

Hiring Alert Senior Quality Analyst (International Voice Process) Izee Manpower is hiring Immediate Joiners for one of our prestigious clients! Position: Quality Analyst International Voice Process Shift: US Shift (Rotational) Location: Bangalore Education: Graduation is mandatory Experience: Minimum 1 - 2 years as a Quality Analyst (must be on paper) Package: Attractive Salary If you're interested or know someone who fits this role, feel free to share or refer! Contact: Noor 8951992036

As a candidate for the position, your role will involve continuing FDA license, providing guidance and training to improve processes related to Granulation and compression, and troubleshooting process-related challenges both in-house and at customer sites. Additionally, you will be responsible for testing machine performance as per Protocol and carrying out documentation work to maintain records for process optimization. Key Responsibilities: - Aid the level above in setting up trials and tests at various stages and conducting customer trials at the factory - Conduct customer visits to resolve process-related challenges - Perform market surveys and gather information on challenges faced by c...

You are a Quality Auditor with over 3 years of experience in the service industry (KPO/BPO), responsible for supporting audit and process improvement activities. Your role includes conducting quality audits, preparing reports, performing root cause analysis (RCA), and suggesting process enhancements to elevate service quality. You are expected to possess strong analytical and communication skills, along with the ability to thrive in a fast-paced work environment. Key Responsibilities: - Conduct quality audits and prepare detailed reports - Perform root cause analysis (RCA) to identify underlying issues - Recommend and implement process improvements in service operations - Utilize excellent c...

As a Maintenance Manager, your role involves managing and effectively utilizing manpower for planned maintenance activities. Your responsibilities include: - Monitoring costs and comparing them to the budget. - Ensuring the effectiveness and upkeep of mechanical equipment such as Gearbox, Hydraulic system, Transmission, etc. - Calibrating critical instruments as per OEM recommendations. - Handling and troubleshooting problems related to mechanical equipment. - Supporting Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA) implementation. - Developing and implementing maintenance and calibration procedures. - Providing necessary training, coaching, and mentoring for safety ...

Job Description: ServiceNow Technical Support Engineer Work Location: Hyderabad Work Model: On-Site | Flexible Shifts Experience: 2-5 Years Compensation : 16,00,000 (Annual) Interested applicants fill the form : https://forms.gle/vJC7FLugxxTn2JAa9 About the Role We are looking for a ServiceNow Technical Support Engineer who will provide end-to-end platform-level support, troubleshooting, and root cause analysis for critical business workflows. This role requires strong debugging skills, log analysis, and the ability to collaborate with global teams to improve the usability and performance of the ServiceNow platform. Key Responsibilities Provide technical support across multiple channels (web...

About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Security Information and Event Management (SIEM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be at the forefront of implementing and delivering Security Services projects. Your typical day will involve coordinating with various teams to ensure the successful execution of security initiatives, utilizing global delivery capabi...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Location : Pune/Blr/Hyd/Chennai Application Packaging Lead Packaging experience and in-depth knowledge of Flexera Admin Studio software in repackaging Legacy setups and customizing 3rd party Vendor MSIs. Knowledge of PowerShell-based scripts PSAppDeployToolkit to wrap the application packages. Experienced in converting applications from SCCM to Intune supported format and have In-depth knowledge of Microsoft Win32 Content Prep Tool Expertise to Deploy application Package using distribution tools (Intune, MECM). Knowledge of ServiceNow, work on task and Work closely with application owners for complete the UAT process. Expertise to Create, modify, test, and troubleshoot MSI/EXE application pa...

Job Description Mandatory Key skills- Problem Management/RCA/5why/Which methodology are you using for problems Take the ownership to oversee the day to day operations relating to Problem Management and Incident Management. Take overall responsibility for Problem Management and Incident Management receive proactive problem tickets from service providers, coordinate assessment of business impact with Customer and progress tickets to the next stage Ensure cross dependencies across supplier for RCA Submission & Problem Resolution are handled efficiently Coordinate Root Cause Analysis across multiple providers Evaluate and approve recommended solutions to Problems Coordinate production of Request...

Responsibilities: Strong hands on experience with kubernetes Proficiency in java (spring boot , API) Cloud (AWS,Azure,GCP) Good understanding of CI/CD(Jenkins,gitlab CI KnKnowledge of (prometheus,grafana,ELK) Service now ITSM tools

Perform preventative maintenance and calibration of Instruments(PT,TT,LT,FT,CV,XV) and DCS/PLC systems. Addressing the Complaint & Trouble Shooting problems regarding instruments and Control system. Read the reports on incomplete/pending jobs from the previous shift on issues such as major/minor breakdowns, emergencies on calibration/repair/troubleshooting from Production, QC, R&D &/or Maintenance departments and attend to them on a priority Basis Understanding and maintaining of calibration records and compliance documents Make rounds of the plant and conduct routine/preventive maintenance of all the instruments Installation and commissioning of field instruments for new project(s) as per t...

Hiring for QA. Languages Required (Any one):English & Hindi, Job Description:We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is worked in Sales or Banking, The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to im...

We are hiring for " Manager /Sr Manager - - Quality Assurance". Below is the job description. Please read it carefully. If you are interested, email us at arati.butkar@neuman-esser.com to continue with your application or you may apply through Naukri.com J ob Synopsis : - Supporting on-going development plan thru Quality plan preparation, Reports, Visits, Supplier evaluation, Audits, Actual Inspections, Deviation closure & RCA . Conducting Recurring Audits as per NEA standard. Supporting supplier onboarding. Responsible for Casting & Machining part development at vendor end Position Title : Manager /Sr Manager - Quality Assurance Department : Operations - Quality Experience : max 10-15 yrs A...

Level: L2+L3 L2 (Experience 3-5 Years, Incase not explicitly mentioned) Log and manage Problem Management (PM) tickets with end-to-end ownership in SNOW. Coordinate initial problem records with relevant SMEs and CUSTOMER SPOCs. Automate PM workflows and dashboards in SNOW. Lead weekly and monthly governance meetings to analyze trends and recurring issues. Identify potential problems through trend analysis, incident patterns, and RCA. Drive RCA and CAPA submissions within defined timelines. Coordinate change management for deploying permanent fixes. Continuously improve PM processes based on lessons learned. Publish monthly PM reports and dashboards, and weekly reports to resolver groups. Mai...

Level: L2+L3 L2 (Experience 3-5 Years, Incase not explicitly mentioned) Log and manage Problem Management (PM) tickets with end-to-end ownership in SNOW. Coordinate initial problem records with relevant SMEs and CUSTOMER SPOCs. Automate PM workflows and dashboards in SNOW. Lead weekly and monthly governance meetings to analyze trends and recurring issues. Identify potential problems through trend analysis, incident patterns, and RCA. Drive RCA and CAPA submissions within defined timelines. Coordinate change management for deploying permanent fixes. Continuously improve PM processes based on lessons learned. Publish monthly PM reports and dashboards, and weekly reports to resolver groups. Mai...

Level: L2+L3 L2: Diagnose and rectify any virus/malware/spyware problems which can be fixed by the antivirus tool. Managing central AV servers Taking precautionary actions in terms of definition file updates and interim solutions released during the high alert situations Troubleshooting virus related incidents Necessary support for restoration or drill Preparation of MIR for Major Incidents Reinstallations raise due to incidents Incident Request fulfilment Change management Regular monitoring of update of antivirus signatures on all in scope devices. Discovering of the devices on central AV console Remove virus from in scope devices. Escalation and coordination with principles for problem re...