2912 Service Delivery Jobs

You will be responsible for managing hardware and software inventory as an IT Asset Management Executive at Unistanz Software Private Limited. Your primary tasks will include operational and strategic management of assets, planning and monitoring hardware and software lifecycles, tracking deliveries and installations, developing asset control processes and procedures, and ensuring compliance with audit requirements. Your role will involve continuous improvement in asset management policies and processes, ensuring asset availability for employee onboarding and offboarding, monitoring asset usage, conducting research on industry best practices, and incorporating them into organizational processes. Additionally, you will be required to have a Bachelor's degree or equivalent qualification, with 4-5 years of overall experience and at least 2 years of relevant experience in IT asset management. Knowledge and experience in IT software and hardware, IMACD, CMDB, ITSM, ITAM tools, vendor management, governance, problem-solving skills, customer-centric approach, and familiarity with ITIL framework for service delivery and support will be essential for this role. Experience in supporting branch IT asset audits will be an added advantage. If you are able to join immediately or within 10 days, your application will be preferred for this position based in Lower Parel/Chinchpokli. For more details, visit www.unistanz.com.,

As a Service Delivery Specialist at NTT DATA, you will play a crucial role in ensuring continuity in service delivery and acting as a strong advocate for our clients. Your responsibilities will include managing medium to large complex client contracts, ensuring client satisfaction, service delivery, and contract profitability. You will be the primary interface between the client and our organization, overseeing the service governance structure, scheduling and running service management review meetings, and ensuring all necessary processes and documentation are in place. Your role as a Service Delivery Specialist is vital to the success of our Uptime Proactive Support Service (PSS) option. You will be responsible for client-facing activities in service activation, coordinating with the Global Delivery Center (GDC) for successful service activation. Additionally, you will identify trends and areas for improvement in service delivery and communicate this information to regional and global stakeholders. Key responsibilities of the role include managing the services relationship between the client and the organization, performing client-facing service activation activities, and supporting the GDC in service activation completion. You will also be responsible for operations performance, service improvement plans, escalation management, change management, and vendor backout issues. Collaborating with transition teams and technical account managers, you will develop runbooks, update them regularly, and facilitate the resolution of technical issues. To excel in this role, you should have a strong ability to establish relationships with stakeholders and clients, manage service delivery effectively, and possess excellent communication skills. You must be highly analytical, proactive, and able to work well under pressure. Your passion for client service, coupled with your project management proficiency, negotiation skills, and conflict resolution abilities, will be key to your success in this position. Academic qualifications and certifications required for this role include a relevant bachelor's degree in Information Technology or Business Administration, ITIL Certification (Foundation or higher), and Project Management Professional (PMP) certification. Experience in service delivery or related functions within a medium to large ICT organization, as well as a background in managing client relationships and IT service delivery, are essential for this role. This is an on-site working position at NTT DATA, where we value diversity and inclusion. Join us in making a difference for our clients and society as we continue to push the boundaries of what is possible.,

You will be responsible for developing and maintaining a sales funnel and top deal summary, collaborating closely with Partner Alliances to ensure accurate forecasting. Your role will involve utilizing disciplined pipeline management to build and close deals. Your goals will include being the Sales Champion with clear, measurable, and actionable quarterly revenue forecasts and goals aligned with program ROI. You will serve as the primary point of contact for GSI sales teams on all Partner-related matters and effectively communicate NTT DATA & Partners joint value propositions to sales teams and leadership. Additionally, you will schedule and lead Quarterly Business Reviews (QBRs) and identify underperforming accounts and new target account opportunities, developing and executing recovery plans to regain lost business. Furthermore, you will drive targeted prospecting efforts by collaborating with hardware regional field teams to position Partner & NTT DATA solutions effectively. You will innovate to enhance Partner sales, leveraging Market Development Funds (MDF) for business growth. Your responsibilities will also include planning and executing regional events and customer engagements twice each year, with a focus on Partner + NTT DATA solutions. You will maintain regular performance communication with Alliances, providing feedback on programs, pricing, and sales barriers. Focus will be on growing Device-as-a-Service (DaaS), Managed Print Services (MPS), Factory Services, and Custom Services offerings. There will be opportunities to attend off-site annual Partner hosted Conference or training sessions, potentially international, and you should have a customer-focused approach with a passion for delivering exceptional service. NTT DATA is a $30 billion trusted global innovator of business and technology services. The company serves 75% of the Fortune Global 100 and is committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is recognized as one of the leading providers of digital and AI infrastructure globally. Being a part of the NTT Group, they invest over $3.6 billion each year in research and development to help organizations and society move confidently and sustainably into the digital future. For more information, visit us at us.nttdata.com.,

As a Team Lead at Gallagher Service Center LLP, you will play a crucial role within the Non-voice Service Team, reporting directly to the Process Manager. Your responsibilities will include understanding operational requirements, researching best practices, assisting in the design and implementation of new processes and tools. You will be expected to foster a team environment that delivers exceptional customer service, ensuring all team members consistently perform at a high level. Motivating the team, instilling accountability, and achieving results will be key aspects of your role. Your duties will involve monitoring the effectiveness of a team of Process Associates, preparing MIS reports, interacting with customers to address their queries, providing day-to-day coordination of team activities, and attending to written/electronic correspondence. A successful candidate for this position will be a Graduate/Post Graduate with a preference for Commerce background, possessing a good academic track record (50% or above). Strong communication skills, both verbal and written, along with robust analytical abilities are essential. To be considered for this role, you should have a minimum of 4 years of post-qualification experience in the BPO/KPO industry, with at least 1 year of on-paper experience as a Team Lead and currently holding the TL designation. Additionally, you should have served as an Assistant Manager/Team Leader for at least 18 months and have exposure to managing 15-20 FTEs. It is crucial that you come from an international non-voice background to be eligible for this position. At Gallagher, we value inclusion and diversity as integral parts of our business. We have a longstanding commitment to sustainability and supporting the communities where we operate. Embracing the diverse identities, experiences, and talents of our employees allows us to better serve our clients and communities. Inclusion and diversity are not just words for us; they are core principles that we live by every day. Gallagher extends equal employment opportunities to all aspects of the employer-employee relationship, ensuring fairness in recruitment, hiring, training, promotion, and more. We are committed to making reasonable accommodations for qualified individuals with disabilities, prioritizing inclusivity in all aspects of our operations.,

The operational role at Tata Communications requires the candidate to have over 10 years of experience in Service Delivery. The responsibilities include coordinating with customers, suppliers, and stakeholders, handling MIS reports, managing site operations, and overseeing radio base station activities such as cell site deployment. The candidate should also be familiar with the Beacon process, cell site validation, and Field engineer scheduling. Proactive skills are essential for managing various situations and supervising team members while ensuring KPI management like SLAs. The role involves preparing Local work instructions, suggesting improvement ideas, providing periodic updates to customers, monitoring project progress, managing international customers, and handling conflict situations effectively. Moreover, the ideal candidate should possess innovative skills, demonstrate strong verbal and written communication skills, excel as a team player, and prioritize customer experience and satisfaction. Knowledge of tools such as Pega, ORMT, Remedy, and SID is required. Desired skill sets include hands-on experience with Auto CAD, GIS, routing, switching, and IP knowledge. Network/Voice certifications are preferred, along with expertise in networking concepts, switch configuration, ports, access ports, trunk ports, port security, and spanning tree protocols.,

As a Sales Executive at Addon Global in Ahmedabad, you will be responsible for developing new business by networking and cold calling. You will arrange business meetings, understand customers" specific needs, and apply product knowledge to meet those needs. It is essential to learn about the products, services, and industry sectors such as Manufacturing, banking, medical, retail, and education. Your role will involve ensuring the quality of service by acquiring a thorough knowledge of technical specifications. You will prepare and deliver customer presentations and software demonstrations confidently. Providing support, clear advice, and effective sales plans utilizing sales methodology are crucial aspects of this position. Additionally, you will be accountable for sales of AMC and FMS services in the entire Gujarat region. Maintaining day-to-day business activities, developing new sales from new customers, renewing existing service contracts, and utilizing CRM activities to retain customers are key responsibilities. Encouraging and motivating the sales team, attending review meetings, and guiding customers on new technology environments are also part of your duties. Your role will require attending initial sales meetings, understanding clients" business requirements, and determining suitable products. You will address technical questions from clients and present findings to technical teams and clients. Conducting review meetings and acquiring national FMS business from the Gujarat territory will be part of your responsibilities. Overall, your role as a Sales Executive at Addon Global will involve a blend of sales, customer service, technical knowledge, and industry expertise to drive business growth and ensure customer satisfaction.,

You will be responsible for managing leads, sales, and business development activities for the designated region. Your role will involve ensuring service delivery to clients for their retention and obtaining references. Achieving targets in the specified areas will be a key focus of your responsibilities. Additionally, you will be expected to develop and maintain databases, provide regular reports, and conduct follow-ups. It is essential to have proficiency in MS Office applications and Internet usage. Strong networking skills with corporate clients will also be beneficial for this role. Your objective will be to maximize sales, profitability, and growth within the assigned territory by effectively promoting the company's products and services. You will need to keep track of competition performance, sales data, and marketing strategies to stay informed and competitive. Building and maintaining an accurate database of current and potential clients will be crucial for successful business development.,

As an Assessment Service Delivery professional at LEDT-EdutechChennai, your role involves planning, coordinating, and ensuring the successful delivery of assessments to meet learning objectives. You will work closely with content development teams, clients, stakeholders, and various platforms to manage assessment processes effectively. Your responsibilities include assessment planning, coordination, delivery, compliance, quality assurance, reporting, analytics, and stakeholder communication. Assessment Planning & Coordination: In collaboration with content development teams, ensure that assessments align with learning objectives. Coordinate scheduling, logistics, and resource allocation for assessments. Define assessment requirements and timelines by liaising with clients and stakeholders. Assessment Delivery: Manage the technical setup and execution of both online and offline assessments. Ensure secure and smooth administration of assessments across different platforms. Troubleshoot technical issues in real-time during assessments and provide quick resolutions. Compliance & Quality Assurance: Ensure assessments adhere to industry standards, privacy, and data security regulations. Implement quality control measures to uphold the integrity of assessments. Regularly review and enhance assessment processes for efficiency and accuracy. Reporting & Analytics: Compile and analyze assessment results, generating detailed reports for stakeholders. Utilize data-driven insights to suggest improvements in assessment strategies. Deliver post-assessment feedback to clients promptly. Stakeholder Communication: Act as the primary contact for assessment-related queries. Maintain clear and effective communication with internal teams and external clients. Provide training and support to facilitators, proctors, and end-users on assessment tools. With a minimum qualification of BACHELOR OF TECHNOLOGY HONORS (BTECH HONS) and 2-4 years of experience, you should possess skills in service delivery, assessment, team building, vendor management, and project management. Your role is crucial in ensuring the successful and efficient delivery of assessments while maintaining high standards of quality and compliance.,

The IT Service Coordinator role involves managing and coordinating IT service requests, ensuring effective communication between users and technical teams, and tracking service delivery to meet business needs. You will be responsible for organizing IT support operations, monitoring incident resolution, and maintaining customer satisfaction through timely and effective service delivery. As the first point of contact for all IT service requests and incidents, your key responsibilities will include coordinating and assigning tickets to appropriate IT staff based on priority and skill set. You will monitor service desk queues to ensure timely issue resolution according to Service Level Agreements (SLAs) and maintain clear communication with end users regarding request and incident statuses. Additionally, you will be responsible for tracking, reporting, and escalating unresolved issues to the appropriate levels within the organization. It will be essential to document incidents, service requests, and resolutions using IT Service Management (ITSM) tools such as ServiceNow and Jira Service Desk. You will also assist with employee onboarding and offboarding processes, including IT access provisioning and retrieval, and maintain accurate records of IT assets, software licenses, and user access. Moreover, the role requires the development and maintenance of standard operating procedures and service documentation. You will provide basic technical support and troubleshooting as needed to ensure smooth IT service delivery. Job Types: Full-time, Permanent Benefits: - Health insurance - Paid sick time - Provident Fund Work Location: In person For further details, please contact the employer at +91 7550006742.,

As a valuable member of our team, you will play a crucial role in achieving revenue and profit targets by ensuring the successful and disciplined execution of various projects. Your responsibilities will include training and coaching teams, assisting in project planning and analysis, and overseeing the preparation of proposals, research designs, field briefings, and presentations. Collaboration with Qualitative and other service line teams will be essential as you work together to create innovative solutions that meet our clients" market needs. Additionally, you will be tasked with fostering a culture of Client-Service Excellence within your teams and ensuring high-quality service delivery. In this role, you will be accountable for the overall output of your team and will work towards enhancing Ipsos" reputation through a focus on quality, client service, and deliverables excellence. While focusing on meeting revenue targets, you will also be expected to handle various managerial duties as needed to support the success of our projects and the satisfaction of our clients.,

NTT DATA is looking for a Solutions/Services Line Advisor to join the team in Noida, Uttar Pradesh, India. As a Solutions/Services Line Advisor, you will be responsible for developing and maintaining a sales funnel and top deal summary. Your collaboration with Partner Alliances, both global and regional, will be crucial in ensuring accurate forecasting. Utilizing disciplined pipeline management, you will work towards building and closing deals effectively. Your goals as a Sales Champion will involve creating clear, measurable, and actionable quarterly revenue forecasts aligned with program ROI. You will work closely with the Champion in Digital Workplace Services (DWS) Sales to develop attainable goals. Additionally, you will serve as the primary point of contact for GSI sales teams on all Partner-related matters, effectively communicating NTT DATA & Partners joint value propositions to sales teams and leadership. In this role, you will schedule and lead Quarterly Business Reviews (QBRs), identify underperforming accounts, and explore new target account opportunities. Developing and executing recovery plans to regain lost business will be a part of your responsibilities. You will also be driving targeted prospecting efforts, collaborating with hardware regional field teams to position Partner & NTT DATA solutions effectively. As a Solutions/Services Line Advisor, you will innovate to enhance Partner sales, leveraging Market Development Funds (MDF) for business growth. Planning and executing regional events and customer engagements twice a year with a focus on Partner + NTT DATA solutions will be essential. Maintaining regular performance communication with Alliances, providing feedback on programs, pricing, and sales barriers will also be part of your role. You will focus on growing Device-as-a-Service (DaaS), Managed Print Services (MPS), Factory Services, and Custom Services offerings. Attendance at off-site annual Partner hosted Conferences or training sessions, potentially international, will also be required. A customer-focused approach with a passion for delivering exceptional service is crucial in this role. NTT DATA is a trusted global innovator of business and technology services, with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. The services provided by NTT DATA include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally, and it is part of the NTT Group, which invests significantly in R&D annually to support organizations and society in confidently moving into the digital future. Visit us at us.nttdata.com.,

As a responsible individual in this role, you will be expected to meet and exceed events and planning service deliverables. Your key duties will involve supporting the Facilities Manager in Facility Management operations, overseeing the career development of subordinates, managing special projects that require your functional expertise, and contributing to the overall Facilities and Services objectives of the client. Your primary focus will be on service delivery, where you will need to maintain excellent customer relations by providing high-quality support services to partners, associate partners, managers, staff, and guests of the client. Ensuring timely delivery of services, building strong relationships with customers through regular communication, understanding their requirements, and addressing any concerns that may arise will be crucial aspects of your role. You will be responsible for managing performance and driving continuous improvement by meeting service level agreements, identifying areas for enhancement through metrics reports, updating management on achievements, and implementing action plans to improve service delivery. Your role will also involve researching and implementing service enhancements, participating in best practice research, and working with employees to enhance their skills for better customer support. In terms of people management, you will play a crucial role in the career development of employees by ensuring proper orientation, training, coaching, and counseling for skill development and career growth. Motivating and maintaining high morale among team members, addressing concerns promptly, and administering programs to recognize individual accomplishments and reinforce teamwork will be essential for a cohesive work environment. Additionally, you will be responsible for financial results by monitoring vendor performance, ensuring compliance with contracts, managing absenteeism, addressing performance-related issues in coordination with HR, and administering programs that align with the core values of the company and strategic goals of the client. Overall, your role will require a combination of strong customer service skills, performance management expertise, effective people management capabilities, and a focus on driving continuous improvement and achieving financial results to contribute to the overall success of the Facilities and Services objectives of the client.,

As a Project Manager - Service Delivery at Egen, you will be an integral part of our fast-growing and entrepreneurial company with a data-first mindset. Egen is dedicated to bringing together the best engineering talent and advanced technology platforms, such as Google Cloud and Salesforce, to help clients drive action and impact through data and insights. We are committed to fostering an environment where the best people choose to work, applying their engineering and technology expertise to envision and create positive changes in the world. If you are passionate about solving tough problems, continuous innovation, and achieving fast, effective results, then we welcome you to join our team. In this role, you will work closely with the Service Delivery team to assist companies in transforming and modernizing their IT infrastructure to facilitate growth and enhance efficiency. Your responsibilities will span the entire lifecycle of Egen projects, from planning and sales to execution and closure. Your primary role will involve assuming a critical player-coach position in our clients" projects and product delivery, ensuring successful outcomes for all stakeholders involved. Key Responsibilities: - Partner with the Customer: Develop strong, trust-based relationships by advocating for and coaching the customer. Effectively manage stakeholder communication across all levels, adapting your approach as necessary to meet the needs of each individual. Gain a deep understanding of the clients" business, goals, and challenges to provide tailored support. - Own Egen Project Delivery: Utilize Project Management Tools to manage project delivery effectively. Develop and manage project plans, communicate with internal and external stakeholders, proactively identify and manage dependencies, handle scope changes and change requests, and monitor project budgets in collaboration with Sales partners. - Sales, Resourcing, and Growing Egen: Facilitate a seamless transition from Sales to Delivery during project initiation. Contribute to Egen's growth by supporting process improvement initiatives and suggesting future projects to enhance client relationships. Identify opportunities for account growth and collaborate with your team to drive success. - Manage Internal Team Communications: Clearly outline project scope and expectations for Egen team members, ensuring their roles are well-defined for successful project execution. Collaborate with other teams engaged in the project, treating customers as equals and coaching team members to avoid common consulting pitfalls. Keep internal stakeholders informed through regular updates and meetings. - Coordination: For projects involving multiple Service Delivery Leads across different regions, ensure effective coordination and smooth handoffs to maintain alignment and continuity throughout the project lifecycle. About You: - You have 10+ years of experience managing mid to large-scale and complex projects, including leading project teams of various sizes, locations, and skill levels. - Previous experience in professional service or client delivery roles is recommended for this client-facing position. - A bachelor's degree in Business, Computer Science, or a technology-related field is required. - You possess expertise in product management and project management, understanding the roles of product managers and owners in project delivery. - You thrive in environments with minimal structure and are adept at driving change. - Strong communication skills, both verbal and written, supported by technical knowledge and skills. - You excel at conveying information through various mediums such as illustrations, words, or diagrams/workflows. - Process-oriented and skilled at organizing people, activities, and delivery to reduce chaos and enhance efficiency. - A proactive learner who constantly seeks growth opportunities and strives for excellence. - Proficiency in agile disciplines, various agile delivery tools, and project management methodologies. - Helpful certifications or training in project management and agile methodologies, such as CSM, PMI, or PMP, are beneficial for this role.,

As an Assistant Manager in Line Compliance within the Banking Backoffice, you will play a crucial role in ensuring that all operations strictly adhere to contractual and regulatory requirements pertaining to financial transactions. This includes overseeing that procedures, processes, and operations are compliant with relevant laws, internal policies, and industry best practices. Your primary responsibilities will revolve around managing risk and compliance related to Operational and Process Controls, Service Delivery, Fraud Risk Assessment, Client Contracts, and Organizational Policies and Procedures within your designated client area. You will be expected to provide essential support and guidance to operations teams during both internal and external audits. In this role, you will act as an independent reviewer and evaluator, ensuring that any compliance issues or concerns within the client area are promptly identified, thoroughly investigated, and effectively resolved. You will also be tasked with identifying potential areas of compliance vulnerability and risk, devising and implementing corrective action plans, and providing guidance on preventing or addressing similar situations in the future. Regular reporting on compliance efforts and operational progress to senior management will be a key aspect of your responsibilities. Additionally, you will be involved in educating and training employees on compliance guidelines to enhance overall compliance awareness and adherence within the organization. This position requires a Bachelor's degree in Commerce (B.com) or a Master's degree in Commerce (M.com), along with 3-5 years of relevant experience in the banking sector. The location of this role is in Gurgaon, with a flexible shift schedule and a notice period ranging from immediate to 60 days. The working mode is primarily from the office for 5 days a week.,

The Client Services Associate Manager will be responsible for managing a team of Project Managers and Associate Project Managers involved in coordinating and executing eDiscovery Projects for North America clients across various geographies. Your role within the Client Services Team will require relevant experience in team management and service delivery in eDiscovery, along with a successful track record of leading high-performing teams to drive client service delivery in a dynamic environment. Your key responsibilities will include: - Establishing best practices for data management, processing, and analysis in the eDiscovery process. - Leading and overseeing day-to-day client requests and team activities. - Implementing procedural changes to enhance workflow, quality, and process efficiencies. - Providing technical leadership and innovative solutions for custom client requirements. - Collaborating with clients, client services directors, and other senior contributors to mentor team members. - Assessing team resources and project allocation to optimize team utilization. - Supervising, training, and coordinating team tasks as the senior point of contact to meet client deadlines. - Ensuring employee performance aligns with company goals, providing feedback, and assisting with evaluations. - Identifying training needs and offering coaching and mentoring for team members. - Recognizing and celebrating achievements and outstanding performance. - Cultivating an environment of trust, open communication, creative thinking, and teamwork. - Planning project coverage and coordinating during leaves/holidays. - Addressing process-related queries and promoting departmental collaboration. - Approving SAP time entries and ensuring team utilization complies with targets. - Verifying invoice accuracy and alignment with respective PM groups. Requirements for this role include: - Minimum of 7 years of eDiscovery experience with team management expertise. - Proficiency in the Information Governance Reference Model (IGRM) and eDiscovery Reference Model (EDRM). - Strong communication skills for presenting complex concepts to diverse audiences. - Effective leadership and managerial capabilities. - Flexibility to work during US hours - 6 PM to 3 AM IST or 8 PM to 5 AM IST. - Ability to build positive relationships with clients, particularly at the executive level. If you are passionate about working in a high-growth environment with dedicated and enthusiastic individuals, this opportunity to lead the Client Services team may be the perfect fit for you.,

You will be joining Cond Nast, a global media company with a vast reach of over 1 billion consumers in 32 territories. The company boasts a prestigious portfolio of renowned media properties such as Vogue, Vanity Fair, GQ, The New Yorker, and Wired, among others. As the Manager of Global Support Operations, you will play a crucial role in leading the Level 1 and Level 2 support teams across all products and services offered by Cond Nast. With your 10-15 years of total experience and at least 5 years in IT/Application Support and people management, you will be responsible for ensuring infrastructure/application support, SLA management, process excellence, continual service improvement, people management, service delivery, and stakeholder management. Your core responsibilities will include managing team members providing support for all Cond Nast markets, monitoring and addressing emerging trends and issues, leading post-incident review and problem management meetings, ensuring timely communication during major incidents, collaborating across teams for operational and business goals, setting priorities, following SOP-driven culture, managing customer escalations, and leading end-to-end ITSM processes within the team. Essential skills for this role include experience working with onsite and offshore stakeholders, problem-solving abilities, familiarity with ITIL principles, global organization support experience, managing associates" availability and performance, understanding of web and application servers, strong organizational skills, adaptability to change, and a focus on customer satisfaction. Desirable skills include experience in the publishing, media, or advertising sector, working with Editors, PagerDuty, ServiceNow (or any ITSM tools), Jira, Confluence, Salesforce, Peoplesoft, monitoring tools like Solarwinds, messaging & directory services, and cloud, as well as project/product management knowledge. If you are interested in this opportunity and possess the required skills and experience, please apply below. Your application will be reviewed promptly, and you can update your resume or upload a cover letter through your candidate profile at any time.,

As a dynamic and experienced State Service Incharge, you will be responsible for overseeing and driving after-sales service operations in Chandigarh and Ludhiana. Your main objective will be to ensure high customer satisfaction, efficient service delivery, and seamless coordination between service centers, dealers, and internal teams. Your key responsibilities will include managing end-to-end service operations within the assigned state, handling escalations, and ensuring prompt resolution of customer complaints. You will also be required to monitor and evaluate service centers" performance, Turnaround Time (TAT), and customer satisfaction levels. Additionally, you will need to coordinate with the Head Office, sales teams, and logistics to ensure smooth service delivery. To excel in this role, you must conduct regular audits and training sessions for service partners and technicians, maintain inventory and spare parts planning at service hubs, and prepare and submit regular Management Information System (MIS) reports. Building and strengthening relationships with dealers and partners will be crucial for improving service coverage. Therefore, your ability to communicate effectively, lead teams, and solve problems efficiently will play a significant role in your success. Moreover, being well-versed in regional languages, in addition to Hindi and English, is essential for effective communication. The ideal candidate should have a minimum of 4-6 years of experience in service management, preferably in consumer electronics or IT peripherals. A technical background and willingness to travel extensively within the state are also required. If you are a graduate in any discipline with strong leadership skills, this opportunity may be the perfect fit for you.,

As a Sales Engineer at Hilti, you will play a crucial role in engaging with customers to understand their needs and providing them with tailored solutions through a consultative sales approach. Your key responsibilities will include monitoring and optimizing in-store processes to enhance efficiency, such as order processing, quotes, and stock management. Additionally, you will be responsible for conducting product demonstrations to highlight unique features and drive sales, as well as building and nurturing long-term relationships with customers by delivering exceptional service and personalized attention. Ensuring compliance with company policies, safety protocols, and maintaining a high standard of store presentation will also be part of your role. Furthermore, you will contribute to creative marketing initiatives aimed at increasing footfall and enhancing store visibility. To excel in this role, you are required to have an Engineering Degree along with a minimum of one year of sales experience. Proficiency in managing both technical and commercial aspects of customer interactions is essential, as well as excellent written, verbal, and presentation skills. Your ability to collaborate effectively with cross-functional teams and colleagues at all levels will be crucial for success in this position. At Hilti, we value diversity and believe that a mix of people leads to a more vibrant, innovative, and productive team. Regardless of your background, if you possess teamwork, ability, and a competitive drive, you will thrive in our environment. We offer a supportive and dynamic work culture where you will have the freedom and autonomy to deliver outstanding results. Moreover, you will have the opportunity to explore different job functions, work abroad, and tackle diverse markets, enabling you to find the perfect match for your career ambitions and achieve your professional goals. Our robust people review process ensures that your career progression aligns with your readiness for new challenges, providing a clear path for advancement within the organization.,

Qualcomm India Private Limited, a part of the Human Resources Group, HR Shared Services team, is looking for a dynamic individual to join as a Manager, HR Shared Services. As part of the People Solutions organization, you will be responsible for providing high-quality HR services to employees globally and maximizing the strategic contribution of the HR function at Qualcomm. In this role, you will manage a team of HR Advisors situated across various regions including North America, India, EMEA, and APAC. Reporting to the People Solutions Senior Director, you will play a key role in fostering a culture of collaboration, continuous improvement, and customer-centric service delivery within the HR Shared Services team. Your responsibilities will include people management and leadership, strategic planning and execution, service delivery oversight, stakeholder management, continuous improvement, and process optimization. You will be expected to lead, coach, and develop your team, drive performance excellence, and ensure adherence to service level agreements and key performance indicators. The ideal candidate should possess a Bachelor's degree and at least 5 years of experience in Human Resources or related fields. Preferred qualifications include a Bachelor's or Master's degree in Business, Human Resources, or a related field, along with 10+ years of experience in talent development, organizational development, and performance management. Key competencies required for this role include analytical skills, building trusting relationships, effective communication, creativity, decision-making abilities, organizational skills, mentoring and coaching capabilities, and technical knowledge in HR policies and guidelines. If you are an individual with a disability requiring accommodations during the application process, Qualcomm is committed to providing accessible support. Qualcomm values workplace accessibility and equal opportunities for all individuals. Join Qualcomm in the Invention Age and be a part of a team that is transforming industries and enriching lives through innovative technologies and products. Contact Qualcomm Careers for more information about this exciting opportunity.,

As an Account Manager in the US Recruitment team on a permanent onsite basis at Viman Nagar, Pune, with shift timing from 6 pm to 3 am IST (Monday to Friday), you will play a vital role in maintaining and expanding strategic client relationships. Your primary responsibilities will include understanding the hiring needs of clients, ensuring successful recruitment service delivery, contributing to revenue growth, and collaborating with the US IT recruitment team to attract and place top IT professionals for our clients. Your key roles and responsibilities will involve closely working with clients to gather comprehensive job requirements, analyzing, screening, and submitting consultant profiles as per client specifications, managing requirement management and service delivery from sourcing to candidate placement, creating job requisitions for various positions, collaborating with the recruitment team for timely candidate delivery, and building strong relationships with key clients in the IT industry. Additionally, you will be responsible for monitoring client satisfaction, addressing client concerns promptly, staying updated with industry trends and market conditions, identifying talent needs and market opportunities, analyzing key performance indicators related to account management, identifying opportunities for account growth within existing client accounts, and participating in contract negotiation. To qualify for this role, you should hold a Bachelor's degree in any field, have 3-5 years of proven experience in staffing and IT consulting with a focus on managing key client accounts, possess strong knowledge of the IT industry including the latest technologies and trends, demonstrate exceptional communication and interpersonal skills, be proficient in using CRM and ATS software, and exhibit strong teamwork and collaboration abilities. In return, you can expect benefits such as medical and accidental insurance, paid time off, provident fund, incentives, and a relocation bonus if applicable.,

You will be a Service and Operation Manager at Equitas Small Finance Bank in Kekri, responsible for ensuring customer satisfaction, managing operations, delivering services, providing customer service, and conducting training activities. Your role will involve utilizing your Customer Satisfaction and Customer Service skills, Operations Management and Service Delivery expertise, Training abilities, Excellent communication and interpersonal skills, Strong leadership, and problem-solving skills. A Bachelor's degree in Business Administration or a related field is required. Experience in the banking or financial services industry would be beneficial. Join us in our commitment to providing seamless banking services and making a positive impact in the communities we serve.,

You will be joining Hitachi Digital Services, a global digital solutions and transformation business dedicated to unlocking potential through expertise, innovation, and technology. The team at Hitachi Digital Services is committed to automating, modernizing, optimizing, and accelerating processes to create a sustainable future for all. As a Service Delivery Expert - Project Manager, your role will involve overseeing service delivery to clients and internal stakeholders, managing projects to enhance service quality and efficiency, and introducing new services. Your responsibilities will include monitoring service performance against SLAs, conducting service reviews, serving as the primary point of contact for service-related inquiries, planning and executing projects, defining project scope and objectives, developing project plans and budgets, coordinating project teams, managing project risks and issues, communicating project status to stakeholders, identifying opportunities for process improvement, participating in continuous improvement initiatives, and developing Service Improvement Plans (SIPs). To excel in this role, you are expected to bring proven expertise in your area, act as a mentor to other team members, and contribute to the growth of the practice. You will play a crucial role in Hitachi Digital Solutions" journey by utilizing your consulting skills for both internal and external customers. Hitachi Digital Services values diversity, equity, and inclusion (DEI) as integral components of its culture and identity, encouraging individuals from all backgrounds to apply and realize their full potential as part of the team. In addition to providing an inclusive work environment, Hitachi Digital Services offers industry-leading benefits, support, and services that prioritize your holistic health and wellbeing. The company champions life balance and provides flexible working arrangements to accommodate individual needs. By fostering a culture of belonging, autonomy, freedom, and ownership, Hitachi Digital Services creates a collaborative space where talented individuals can share knowledge and generate unexpected ideas.,

As a Shift Lead IDC Facilities (ISP+OSP) at our IDC Facility Management unit, you will be responsible for managing power design, delivery, installation, HVAC systems operation, security, and service delivery. Your primary mandate includes incident management, problem management, change management, performance management, capacity management, configuration & availability management activities, escalation handling, team management, and O&M of utility equipment. Moreover, you will be entrusted with the utility management of our mission-critical data center facility. Your key responsibilities will involve ensuring the overall quality and service of the operation and maintenance of multiple critical facility infrastructure systems, in adherence to company policies and procedures. You will lead a team of managers and professionals to deliver data center facility services consistently and effectively. Communication with senior management regarding the status of operational processes is crucial, along with coordination of projects, capacity management, and optimization of safety, performance, reliability, and efficiency. Additionally, you will be required to develop, implement, and manage maintenance plan schedules and processes, ensuring compliance with regulations and directives from regulatory agencies. Managing the data center documentation, overseeing vendor selections, contracts management, and supervising facility technicians and sub-contractors will also be part of your responsibilities. Your availability as an escalation point for data center facility issues 24x7 is essential. On the technical front, your responsibilities will include installation, commissioning, management, and operation of various electrical systems and equipment such as Emergency Diesel Generator sets, UPS systems, Battery Banks, Power Distribution panels, HVAC systems, and more. Your educational background should include a degree in Electrical/Mechanical engineering with a minimum of 5 to 10 years of relevant experience in projects implementation, operations, and management, preferably in data centers or large mission-critical facilities in IT/Telecom sector. Your nature and scope of responsibilities should demonstrate good technical knowledge, leadership skills, experience in large-scale operations, team management, day-to-day O&M tasks, incident management, change management, and escalation workflow management. Essential knowledge and skills required for this role include technical proficiency in Electrical & Mechanical engineering, awareness of BMS/DCIM, ability to work independently, strong leadership and communication skills, and knowledge of ISO compliance and certifications.,

As the branch manager, you will be responsible for leading and managing the daily operations of the branch. Your primary focus will be to ensure efficient and effective service delivery, drive business growth, and achieve branch targets. This role will require you to oversee the staff, maintain high standards of customer service, and ensure compliance with company policies and regulatory requirements. Your leadership and management skills will be crucial in ensuring the success of the branch.,

You will be responsible for providing operational support for the firm's travel, expense, corporate card, and physical records operations. Your main focus will be on managing daily workflow, administering T&E software, and handling special projects within the Global Corporate Service department. In terms of operational support for travel, you will be resolving requests and issues related to travel, corporate cards, expenses, reporting, user access, and workflow updates using the in-house automated service delivery system (SNOW). You will also monitor expense report preparation/submission to ensure compliance with firm policy, lead support for new technology enhancements or changes in Concur, and maintain vendor relations for travel-related services. Additionally, you will oversee the annual hotel RFP program, support workflow requests for non-commercial flight usage, and update relevant training material on the intranet. For operational support of physical records, you will act as a point of contact for physical records requests using Zasio, BXs records management software. You will ensure that physical records request/fulfillment processes align with firm policies, provide assistance for physical records requests in international offices, and schedule training for end users globally. Moreover, you will implement changes to the firm's retention and destruction policies and migrate records requests/queries to Service Now for tracking and reporting purposes. To qualify for this role, you should have at least 3-5 years of professional experience, preferably in the travel or hospitality industry. Strong technological systems skills, a proactive work ethic, attention to detail, and the ability to work independently are essential. Excellent communication, time management, and relationship-building skills are required, along with familiarity with various service-specific systems such as Concur, Coupa, and Zasio. Proficiency in Microsoft Office tools is also necessary, with prior experience in Service Now or similar workflow systems considered a plus.,