2740 Service Delivery Jobs - Page 3

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality, and efficiency of delivery. Develops business intimacy with local Stakeholders. May lead and/or provide support to other team members in resolving operational issues within own process expertise. Role Overview: - Provides services according to the Service Delivery scope to meet specific KPIs - Supports delivery of Procurement services into the Business - Maintains a proactive working attitude towards the Client - Has basic knowledge of the Stakeholder community within the work perimeter - Manages relationships with Stakeholders - Understands P2P processes - Has knowledge about cross-functional work - Monitors process adherence across work perimeter and escalates as needed - Coordinates/supports junior professionals in process adherence and problem solving - Identifies, reports, and participates in process improvements implementation General Responsibilities / Accountabilities: - Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets - Demonstrates knowledge of processes and procedures relevant to the function - Accountable for process compliance within the work perimeter - Responsible for a customer-focused service towards the client, reacting to client requests and queries in a timely fashion - Responsive to local Stakeholders in solving day-to-day activities - Provides subject matter expertise as needed by other team members - Supports junior professionals in day-to-day activities - Helps the team to achieve common goals - Acts to overall procurement policies and processes - Continually strives to simplify, standardize, and improve processes - Continually seeks out ways to improve Client satisfaction - Proactively shares knowledge on P2P and Service Delivery procedures with other service delivery team members - Supports transformation projects activities Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, generative AI, cloud, and data, combined with its deep industry expertise and partner ecosystem.,

You will play a vital role as the Automation Specialist Procedure Owner within the Enterprise Cloud Services (ECS) organization at SAP. Your primary responsibility will be to develop and implement robust, highly automated, and downtime-optimized lifecycle management processes. This position is crucial in enhancing integration scenarios and operational processes to support the rapid growth of RISE with SAP. Your main goal will be to increase automation and process stability, thereby reducing manual intervention and lowering the total cost of ownership (TCO). By achieving this objective, you will enable faster service delivery to our customers. Your role will involve collaborating closely with various teams to streamline procedures, improve efficiency, and drive innovation in automation technologies. You will be at the forefront of implementing cutting-edge solutions that not only enhance operational efficiency but also contribute to the overall success of the organization. Your contributions will play a key role in ensuring that SAP continues to deliver high-quality services to its global customer base. In this dynamic environment, you will have the opportunity to work with a diverse and talented team that is committed to personal development and creating a workplace that values differences and promotes flexibility. SAP fosters a culture of inclusion, well-being, and flexibility, where every individual is empowered to perform at their best. As part of a purpose-driven and future-focused company, you will be encouraged to unleash your full potential and contribute to creating a better and more equitable world. At SAP, we believe in the power of diversity and are committed to providing equal opportunities for all individuals. We embrace a culture of inclusion that values the unique capabilities and qualities that each person brings to the table. As an equal opportunity employer, SAP is dedicated to creating a work environment where everyone, regardless of background, can thrive and succeed. We offer accessibility accommodations to applicants with disabilities and are committed to providing a supportive and inclusive workplace for all employees. If you are passionate about driving innovation, automation, and operational excellence, this role offers a unique opportunity to make a significant impact within a forward-thinking organization. Join us at SAP and be part of a team that is dedicated to helping the world run better through cutting-edge technology and collaborative teamwork.,

Deluxe Media Inc. is looking for Technical Business Analyst to join our dynamic team and embark on a rewarding career journey Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for client queries and issues. Identify and mitigate risks associated with project implementation. Develop and maintain detailed documentation of project plans and outcomes. Job Requirements Proven experience as a Senior Analyst in the IT Services & Consulting industry. Strong understanding of analytical and problem-solving principles. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong attention to detail and ability to analyze complex data sets. Experience with process improvement initiatives and risk management strategies.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Provide expert-level support for data analysis and reporting needs. Identify trends and patterns in large datasets to inform business decisions. Develop and implement process improvements to increase efficiency and productivity. Communicate findings and insights to stakeholders through clear and concise reports. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills. Experience with data analysis tools and technologies. Ability to adapt to changing priorities and deadlines in a fast-paced environment.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for client queries and issues. Identify and mitigate risks associated with project implementation. Develop and maintain documentation of processes and procedures. Job Requirements Minimum 2 years of experience in the IT Services & Consulting industry. Strong understanding of industry trends and best practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experience with process improvement methodologies.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Design and execute experiments to test new ideas and concepts. Provide expert guidance and support to junior team members. Identify and mitigate risks associated with projects and initiatives. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical, problem-solving, and communication skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong attention to detail and ability to manage multiple tasks simultaneously. Experience with data analysis and interpretation tools and techniques. Strong leadership and collaboration skills, with the ability to influence stakeholders.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Provide expert-level support for data analysis and reporting needs. Identify trends and patterns in large datasets to inform business decisions. Develop and implement process improvements to increase efficiency and productivity. Work closely with stakeholders to understand business needs and provide solutions. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills for effective collaboration with stakeholders. Experience with data analysis tools and software, such as Excel or SQL. Strong organizational and time management skills to meet deadlines and deliver results.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 7-10 years of experience. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to employees on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process improvement methodologies and tools. Ability to collaborate effectively with stakeholders at all levels.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Conduct thorough research and analysis to inform business decisions. Identify trends and patterns in large datasets to drive business growth. Provide expert-level support for data-related queries and issues. Develop and implement process improvements to increase efficiency and productivity. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills for effective collaboration. Experience with data analysis tools and technologies is required. Ability to learn quickly and adapt to new technologies and processes.

Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients acrossbanking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Change Management Develop / support development of change management strategy and approach in alignment with the assigned Programme, departmental and organizational goals. Keep abreast of all change activities within the department and identify possible dependencies/impacts to the assigned programme. Identify all stakeholders impacted by change management activities and deliverables. Embed early into design and solution discussions to effectively engage and gather business impacts from relevant stakeholders. Produce BIA report to qualify and quantify impacts, work with stakeholders to design solution/mitigation solution and work on effective communication of the Business Impact to the wider teams. Define Business Readiness Plan items to mitigate impacts identified in the BIA, and manage implementation/closure of BRP items Create and socialize communication plans to keep stakeholders informed of ongoing and upcoming changes and the impacts thereof Create and deliver accurate and engaging communications materials to fulfil the communications plan across available channels (Bridge, email, briefing packs, media, etc.) Leverage on involvement from BIA and its mitigation/solution to effectively develop the appropriate training for impacted stakeholders. Identify training needs, support training material development and Deliver training (where required) Support impacted businesses with data and information to be able to adopt the change smoothly Build detailed knowledge of the change; act as a change champion on the ground to impacted functions throughout the implementation and during post-live support Adhere to the internal controls of the assigned programme through effective governance. Represent the assigned programme in various GBO Governance Forums. Improve on current existing change management framework as agile delivery, new ways of working, new ways of learning in the bank matures over time Inculcate best practices on the projects worked upon into Ways of Working with fellow Change & Delivery Managers to ensure cooperation and standardisation across the CC Delivery Platform/Programme. Own the completion of Change risk assessments for the assigned program.

Educational Requirements Bachelor of Engineering Service Line Cloud & Infrastructure Services Responsibilities 5+ years of experience in Desktop support Strong Experience in windows 10 and 11 support. Able to manage a team of 10-20 members Mandatory to work 24X7 shifts Experience with scripting automation using Vbscript, powershell, or other scripting languages, with three years’ experience using PowerShell to automate task would be an added advantage. Preferred Skills: Technology-Database-Database- ALL Technology-EUC-EUC-Others Technology-Infrastructure-Storage-Administration-Server-Storage-Others-Pure Storage Technology-Storage Administration-NetApp

Educational Requirements Bachelor of Engineering Service Line Enterprise Package Application Services Responsibilities Responsible for growth of portfolio through farming within the portfolio and/or the account by managing the client stakeholders. Work with sales team to define governance and goals of the portfolio. The Portfolio Manager is Responsible for - Planning and response for delivery of the projects within portfolio Manage client relationship and improve CSAT feedback score Identify potential growth opportunities to improve customer impact and revenue Manage all projects within the portfolio with target to grow Plan resources as per current and potential pipeline 100% compliance with all Infosys OEI parameters and quality parameters Participate in all organization level activities Learn and imbibe emerging technologies with ability to grow the portfolio on demands with these emerging technologies Technical and Professional Requirements: 20+ years of relevant SAP & domain experience Domain, process, functional / technical Strong knowledge of S/4 HANA Public cloud product Strong understanding of the processes across E2D, R2R, P2A coupled with exposure to various unique requirements of the industry Thorough understanding of Agile and Activate methodologies. Good understanding of business processes in the Professional Services Industry Should have done at least two projects in S/4HANA Cloud as a program lead. Preferred Skills: Foundational-Project Management-Project Management Technology-SAP Technical-S4 HANA

Educational Requirements Master Of Comp. Applications,Master Of Engineering,Master Of Science,Master Of Technology,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology Service Line Block Chain Services Responsibilities Deliver large, complex Programs/Projects that require multidisciplinary technical coordination, cross-functional partnership and engineering interfaces involving design, development, production support & execution. Proficient in analyzing, developing, and proposing various cost models including T&M, FP, Unit of Work (UoW) to optimize the costs based on project requirement and customer needs. Extensive experience leading geographically distributed teams supporting shared Infrastructure hosting, planning, maintenance, and migrations leveraging Global Delivery Model Ensuring inter-connected teams are efficiently and effectively working towards program goals. Stakeholder communications, negotiations, and problem-solving Coordination with internal and other vendors’ teams involved in the program. Review, research, and manage a queue of client inquires and co-ordinate with development, product, application support and operational teams to ensure seamless execution of service. Interface with infrastructure, release management, change management, QA, DBA and application teams, to expedite resolution of dependencies. Escalation ManagementAssemble Incident response team to fast-track service restoration efforts for Business Critical/High Priority events. Invoke Problem Management procedures to lead root cause analysis investigations. Collaborate with clients for requirement workshops and prepare status reports for respective projects. Build high performing teams, mentor lesser scoped managers & team members, set short & long-term goals, track performance, build a culture of learnability, conduct appraisals to drive Organizational goals & objectives. Well versed with Agile (CSM, SAFe, SRE) & Waterfall Methodologies, Service Delivery & Operations, Quality, Risk & Audit Management processes Present Weekly/Monthly/Quarterly status reports to key stakeholders, executives, and customer leadership. Identify improvement areas and build trust by focusing on continuous improvement initiatives. Preferred Skills: Technology-Java-Springboot Technology-Blockchain-Blockchain - All Technology-Enterprise Architecture-API / Microservices Architecture Technology-Blockchain-Corda

Educational Requirements Bachelor of Engineering,BTech Service Line Digital Experience Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Preferred Skills: Technology-Content Services (CS)-CS - Workflow/Process management Tool-IBM BAW

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Provide technical operations support to clients on supported application, DevOps, middleware, security and infrastructure. Following a client standard workflow Provide Application ID management support. Provide infrastructure elasticity by auto scaling up/down of resources based on the business requirements Preferred technical and professional experience Technical understanding of Client platform (PaaS), HA infrastructure and load balancers. Provide DR and manual redundancy fail overs. Provide daily, weekly & monthly integrated service management reports across the solution

Job Description for Training Lead - SDM The Training Lead for Mortgage Domain is responsible for designing, developing, and delivering comprehensive training programs to enhance the knowledge and skills of employees within the mortgage department. This role requires a deep understanding of the mortgage industry, its processes, and regulatory compliance. The ideal candidate will possess strong instructional design, facilitation, and leadership skills. Responsibilities • Training Needs Assessment: Conduct thorough analysis of training requirements based on business objectives, performance gaps, and regulatory changes. Identify knowledge and skill gaps within the mortgage team. Develop and implement a training plan to address identified needs. Develop training materials, including presentations, software demos, and job guides. Ensure that new hires (both experienced and inexperienced) can contribute productively and efficiently immediately after training. Stay updated on current mortgage processing, underwriting, and closing best practices, laws, and regulations1. • Curriculum Development: Design and develop engaging training materials, including presentations, manuals, workbooks, and online modules. Create role-specific training programs for various mortgage positions (e.g., loan officers, underwriters, processors). Ensure training content aligns with industry best practices and regulatory compliance. • Training Delivery: Deliver effective training sessions using a variety of methods (classroom, online, webinars, etc.). Facilitate interactive learning experiences to enhance knowledge retention. Provide ongoing coaching and support to trainees. • Performance Evaluation: Develop and administer training evaluations to measure the effectiveness of programs. Track and analyze training metrics to identify areas for improvement. Implement continuous improvement strategies to enhance training outcomes. • Stakeholder Management: Build strong relationships with key stakeholders, including business leaders, department heads, and employees. Collaborate with subject matter experts to develop accurate and relevant training content. Communicate effectively with all levels of the organization regarding training initiatives. Requirements Bachelor's degree in education. Proven experience in training and development, with a focus on the mortgage industry. Strong understanding of mortgage products, processes, and regulations. Excellent facilitation skills. Proficiency in using learning management systems and authoring tools. Strong interpersonal and communication skills. Ability to manage multiple projects and deadlines. Leadership and team management experience. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Willingness to work in any shift

Your future role Take on a new challenge and apply your comprehensive SharePoint and Power Platform expertise in a new cutting-edge field. Youll work alongside innovative, collaborative, and supportive teammates. You'll contribute to the development of SharePoint apps, PowerApps, and Power Automate customizations, enhancing our digital capabilities. Day-to-day, youll work closely with teams across the business (IST Metier Architects, IST Delivery teams), support functionalities, engage in migration activities, and much more. Youll specifically take care of connecting with business users, managing incident response, and leading migration projects from various platforms to SharePoint Online, but also custom application development using the SharePoint Framework. Well look to you for: Development and support of SharePoint and Power Platform solutions Effective communication and collaboration with internal and external partners Managing and leading team efforts in complex problem-solving Migration of platforms (e.g., Lotus Notes, older SharePoint versions) to SharePoint Online Incident management and enhancement works Service delivery in line with SLAs and participation in change control processes All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Degree in Computer Science or related field 9+yrs Experience or understanding of SharePoint development and support Knowledge of Power Platform (PowerApps and Power Automate) Familiarity with programming languages (C#, HTML, ASP.Net, JavaScript) A SharePoint certification Proactive communication skills Strong analytical and problem-solving abilities

Skill required: Procure to Pay - Accounts Payable Processing Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. What are we looking for Ensure team adhere to client SLAs (Service Level Agreements) and timelines.Lead discussions with client on Invoice Processing, T & E Processing, Vendor Master data, Payments & Vendor Reconciliations.Ensure team reconciles vendor statements on agreed timelines, Assist team with GIRIR clearing and Debit balance clearing.Should independently review Account Reconciliation, Accrual entries before team finally submit them to clientAble to work with both team and client to improve First Pass Yield (FPY) & PO ComplianceExperience in handling Critical Situation (how to recover from backlog)Ability to handle demanding clients with subject matter expertiseAbility to carry out Root Cause Analysis (RCA) and recommend Corrective Action Plan (CAP).Willingness to perform duties in varying shifts.Accountability and ownership Ensure all audit queries are responded within the agreed timelinesEnsure team adhere to all SOX controls and checksGood communications skillsGood understanding of end-to-end P2P processShould have managed team on papersSAP knowledge is mustAmbitious individual who can work under their own direction towards agreed targets/goals.Ability to work under tight timelines and have been part of change management initiatives.Proven interpersonal skills while contributing to team effort by accomplishing related results as neededAble to provide credible input to various transformation initiatives like RPA etc. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Marketing Operations - Operations Management Designation: Service Delivery Ops Associate Manager Qualifications: Graduate - Diploma in Any Discipline Years of Experience: 10 to 14 years Language - Ability: English(International) - Advanced What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAn area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements. What are we looking for In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Roles and Responsibilities: FINANCE Responsible for monitoring and optimizing/improving the companys CCIs, costs and minimizing the impacts of revenue risks such as booked not staffed positions. Responsible for teams time tracking impact in budgets (overruns, re-estimations, change orders, allocations and risks). CLIENT Coordination and delivery of SOWs/LOEs Set up of travel arrangements (client visits and Accenture on-site visits) Manage escalation and incidents processes (E2E) Manage customer satisfaction (define indicators, apply data collection process, analysis and take corrective and preventions actions) Identify business growth opportunities Ensure account continuity based on set metrics / SLAs / KPIs (performance) Define, implement and manage reporting structure Manage team structure and allocations RESOURCES Manage/Lead a set of teams/accounts providing leadership, guidance and organization to the projects under his/her command. Define and evaluate direct reports business objectives (PA Process) Follow up on team members defined career path and professional growth opportunities. Define, implement and follow up on teams training program First point of escalation for resources internal conflicts / incidents PROCESSES Channel Lead must be on a constant effort to make its channel more efficient and productive, this is a required trait for any Channel Lead in the company, as they will have close contact to the teams and the clients satisfaction. Responsible completeness, quality and timeliness of all client deliveries. Implementation, continual improvement, and ensure utilization of teams SOPs. Provide AM team with proper sales support (technical approach and samples/case studies). Support to E2E recruiting and staffing processes (hiring manager). Qualification Graduate - Diploma in Any Discipline

What we want you to do Identify and research potential B2B partners in assigned geographic regions. Generate leads through cold outreach (emails, calls, WhatsApp) and schedule discovery meetings. Convert leads into clients by aligning their needs with company offerings. Collaborate with Marketing to design and execute targeted campaigns. Coordinate with Logistics and Lab Operations teams to ensure seamless service delivery. Assist in strategising and executing go-to-market (GTM) plans for new market entry. Conduct secondary market research to uncover expansion opportunities. Manage end-to-end business transactions, from negotiation to closure. What are we looking in you Current enrollment or recent graduation in a Bachelors program (Biotechnology, Life Sciences, Business, or related fields preferred). Excellent written and verbal communication abilities. Extrovert with excellent interpersonal skills. Basic understanding of biotechnology/life sciences (advantageous). Prior experience in client handling, sales, or stakeholder management (a plus). Creativity in outreach and persuasion. Strong organisational and multitasking skills with attention to detail. Proactive and solution-oriented with the ability to work independently and collaboratively. Familiarity with Excel, mailing and PowerPoint. What you will gain Exposure to end-to-end business development, from lead generation to deal closure. Training in sales funnel management, client negotiation, and cross-functional collaboration. Skills : sales, stakeholder management, powerpoint, multitasking, negotiation, communication, excel, collaboration, organisational skills, biotechnology, client handling, problem-solving, mailing, cold outreach, life sciences, business expansion, attention to detail, b2b partner research, market research, lead generation

As a site engineer in Sonipat, Kundli, you will be responsible for managing various aspects of construction projects. Your duties will involve supervising crew members, preparing estimates for time and material costs, and ensuring quality assurance throughout the project. Your experience in maintenance and execution within residential, commercial, and multi-storey buildings will be crucial for this role. With 10 to 20 years of experience, you will have the opportunity to showcase your expertise in project planning, contractual tendering, preventive maintenance, utility maintenance, project execution, customer management, stakeholder management, team handling, and service delivery. The salary for this position ranges from 4 Lac to 7 Lac per annum, and the industry focus is on Real Estate/Construction. A B.Tech qualification is required to qualify for this role. Join us in this dynamic environment where your skills and experience will contribute to the successful completion of construction projects in the Sonipat, Kundli region.,

Job Description: As an Assistant Manager - AR, you will provide leadership and direction to the team, ensuring productivity, quality, and overall project performance. Your responsibilities will include guiding the team to complete daily workloads within the specified Turnaround Time (TAT), monitoring and managing workflow to meet agreed Service Level Agreements (SLAs), and resolving any personnel issues that may arise. You will also be responsible for learning and implementing new client systems, organizing training for new and existing team members as per project requirements, identifying training needs within the team, and conducting regular performance reviews. To excel in this role, you should have a minimum of 8 years of experience in US healthcare with a strong understanding of Accounts Receivable (AR) concepts. Additionally, you should possess excellent people management, interpersonal, analytical, and leadership skills. Client management skills are also crucial for success in this position. A graduation degree is mandatory for this role. If you are looking to take on a challenging role that involves team leadership, client management, and process improvement in the healthcare sector, this Assistant Manager - AR position is an ideal opportunity for you.,

Vserv Infosystems Pvt Limited is an IT Services and System Integration company specializing in IT infrastructure support, networking, and security solutions. We are headquartered in Noida and deliver end-to-end IT solutions and managed services across India. Our team, formed by industry experts with years of experience, leverages highly technical and certified professionals. We focus on outcome-based approaches and ITIL best practices to ensure cost-effective and efficient repairs with minimal downtime for our clients. This full-time on-site role based in Chandigarh, India is for a Senior Team Lead. As a Senior Team Lead at Vserv Infosystems, you will oversee daily operations, manage and mentor a team of IT professionals, and ensure timely project delivery. Your responsibilities will include coordinating with clients to understand their needs, troubleshooting IT issues, and optimizing the IT service and support processes. You will also be responsible for maintaining high standards of service quality and adhering to industry best practices. Qualifications: - Experience in IT infrastructure management and service delivery - Strong project management skills - Proficiency in troubleshooting, networking, and security - Proven leadership and team management abilities - Excellent communication and client coordination skills - Ability to work on-site and collaborate effectively - Bachelors degree in Information Technology, Computer Science, or a related field - Certifications in ITIL, PMP, or related areas are a plus,