2740 Service Delivery Jobs - Page 4

Job Title: Senior Manager - Delivery Quality Department: Delivery Quality Specialty: EM IP & OP Location: Coimbatore-I Job Summary: As a Senior Manager - Delivery Quality, you will lead a team focused on ensuring the highest standards of quality across all deliverables and processes related to the product or service delivery. You will collaborate with cross-functional teams, monitor project health, implement continuous improvement initiatives, and ensure that all customer requirements and expectations are met or exceeded in every delivery. Key Responsibilities: Quality Management: Ensure that all delivery processes are aligned with organizational standards and customer expectations. Monitor and assess the quality of products and services at every stage of delivery. Process Optimization: Identify, recommend, and implement process improvements to enhance delivery performance, reduce defects, and increase overall efficiency. Team Leadership: Manage and mentor a team of quality assurance professionals, fostering a culture of accountability, performance, and continuous learning. Cross-Functional Collaboration: Work closely with project managers, delivery teams, and other stakeholders to ensure the integration of quality measures throughout the project lifecycle. Risk Management: Identify and mitigate risks that could impact the quality of deliverables, ensuring that issues are resolved proactively. Reporting & Analytics: Develop and maintain key performance indicators (KPIs) to track and report on quality-related metrics. Prepare reports for leadership to highlight progress and areas for improvement. Customer Satisfaction: Ensure that the delivery meets customer expectations and aligns with agreed-upon quality criteria. Handle customer feedback and ensure appropriate corrective actions are taken. Training & Development: Provide coaching and training to team members and other relevant stakeholders to build quality awareness across the organization. Audit & Compliance: Conduct regular audits of deliverables and ensure compliance with industry standards, certifications, and regulatory requirements. Qualifications: Education: Bachelors degree or Masters degree. Certifications like Six Sigma, Lean, etc are a plus. Experience: 10 to 15 years of experience in quality management, project delivery, or a similar role, with at least 5 to 8 years in a managerial position. Experience in US healthcare RCM is a must. Skills: Strong knowledge of delivery management and quality assurance methodologies. Proficient in process improvement tools and techniques (e.g., Six Sigma, Lean). Experience working with cross-functional teams and managing multiple stakeholders. Excellent communication and interpersonal skills. Data-driven approach to decision-making and problem-solving. Ability to analyze and interpret complex data sets to drive improvements. Certifications: Six Sigma, Lean, PMP, or other relevant quality or project management certifications are highly desirable. Desirable Attributes: Strong leadership capabilities, with the ability to inspire, mentor, and develop teams. A proactive approach to problem-solving, with a keen eye for detail. Strong customer focus with a commitment to delivering high-quality results on time and within scope. Ability to manage change and navigate complex situations with a positive and adaptable mindset.,

You will be joining a well-established company, Infoniks System Pvt Ltd, founded in 1995 and based in Cochin, India. Infoniks is a prominent provider and systems integrator specializing in CCTV, Access Control, and Electronic Security solutions. As a Technical Service Coordinator, your primary responsibility will be to lead a team of field technicians catering to esteemed banking clientele. Your duties will include coordinating the installation, servicing, and Annual Maintenance Contracts (AMCs) for security systems in bank branches. You will be in charge of managing the daily schedules of technicians, assigning tasks, and resolving any issues that may arise. Additionally, you will offer technical support and guidance to the field teams and ensure efficient handling of urgent service calls and high-pressure situations. Being the primary point of contact for both field teams and customers, you should be easily reachable via phone. Effective communication skills, both oral and written, are essential for this role. To qualify for this position, you should possess a minimum of 3 years of hands-on experience in the installation and servicing of security systems, particularly CCTV and alarms. You must demonstrate a proven ability to manage teams effectively and uphold a high standard of service delivery. Proficiency in communication and coordination is crucial, including the ability to communicate effectively on technical matters and task-related discussions. You should be available beyond regular office hours to handle urgent service calls and exhibit a strong understanding of AMC contracts, troubleshooting procedures, and system integration. This is a full-time, permanent position that offers benefits such as cell phone reimbursement and Provident Fund. The working schedule is during the day shift, and the job location is in Ernakulam, Kerala. A reliable commute to the workplace or plans for relocation before commencing work are required. The educational requirement for this role is a Diploma, and a minimum of 1 year of experience in CCTV is mandatory. If you meet the qualifications mentioned above and are looking to work in a challenging yet rewarding environment, we encourage you to apply for this opportunity at Infoniks System Pvt Ltd.,

As an Associate Manager of Machine Learning Services, your primary responsibility will be to collaborate effectively with Product, Services, Engineering, and Data Science teams to develop and deliver AI products. You will be required to engage with both internal and external stakeholders to comprehend use cases and provide guidance on suitable solutions. Additionally, you will need to adeptly translate intricate technical concepts into understandable terms for non-technical stakeholders. Your daily tasks will encompass a variety of activities such as data annotation, AI quality monitoring, and KPIs monitoring. You will also play a crucial role in training the team on AI-specific configurations, AI model development, delivery processes, and data analysis. Proficiency in office tools like Lucid Charts, Confluence, JIRA, and the MS Office suite will be essential for creating well-structured professional documentation. In this role, you will be expected to discern responsibilities and priorities, anticipate potential challenges, and effectively communicate them to the team. You may also be required to handle escalations, address high-priority incidents, delegate tasks within the team, and foster collaborative relationships among stakeholders to achieve resolutions. Furthermore, you will be responsible for establishing systems and procedures to ensure the quality of service delivery, developing collaborative delivery plans, and being accountable for service delivery performance while meeting customer expectations and contributing to future demand. People management tasks, including staff recruitment, performance evaluation, and training, will also be part of your responsibilities. The ideal candidate for this role should hold a full-time bachelor's or master's degree in Management, Engineering, or Communication, and possess 3-5 years of experience in ML project management, AI quality monitoring, or a similar role. Familiarity with Agile and Scrum processes, as well as previous experience in service delivery, data management, team management, client communication, and documentation, will be advantageous. Strong communication skills, both written and verbal, will be crucial for creating training materials, reviewing project documents, and ensuring clear communication with internal teams and clients. Additionally, organizational and interpersonal skills will be necessary to maintain project clarity, facilitate timely interactions, and ensure thorough testing of deliverables. Collaboration skills will also be essential for working with the Manager to establish team goals, plan strategies, and propose innovative solutions for team growth. Taking ownership of critical incidents, coordinating resolutions, and fostering effective post-incident communication among stakeholders will be part of your role. You will also be required to analyze processes, develop optimization strategies, and ensure that systems are in place to support exceptional service delivery. Through a deep understanding of projects, you will gain insights into the scope of service delivery and drive improvements to meet customer expectations and future demands.,

The Finance Executive role involves supporting the lead analyst in report preparation and ensuring efficient service delivery by maintaining turnaround time (TAT). You will coordinate with customers, legal teams, and valuers to streamline processes, ensuring timely submission of data and resolution of queries. Your responsibilities will include assisting the lead analyst in screening, filtering, and organizing customer data for detailed project reports. You will need to build relationships with legal, valuers, and other third parties to generate client reports within stipulated TAT. Additionally, you will liaise with customers to ensure timely submission of required data and manage client data to address queries raised by banks, legal teams, and valuers within TAT. To excel in this role, you should hold a Bachelor's degree in Commerce (B.Com) or Master's in Commerce (M.Com) with 2-3 years of experience in accounting & MIS. Strong organizational and communication skills are essential, along with the ability to handle multiple stakeholders and ensure timely task completion. Key competencies for success in this role include attention to detail, proficiency in managing deadlines, and a customer-focused approach with strong problem-solving abilities. This position is ideal for individuals interested in financial processes and client servicing, offering opportunities for growth within a dynamic environment.,

You will be responsible for leading strategic client relationships and ensuring exceptional service delivery as a Key Account Manager. This role entails taking end-to-end ownership of key accounts, leading a team, and driving revenue growth through effective relationship management, operational execution, and collaboration with internal stakeholders. Your key responsibilities will include demonstrating good communication and analytical skills, delivering excellent customer service through problem-solving, task prioritization, and follow-up, working effectively in a team environment, building credibility with senior management by collaborating with internal and external resources, being proactive and self-driven with a strong sense of ownership, and demonstrating proficiency in negotiation and persuasion. To be successful in this role, you should hold a Graduate/Postgraduate degree in Business, Supply Chain, or a related field, have 4 to 8 years of experience in key account management within the logistics or supply chain industry, possess a proven track record of managing large enterprise clients and leading a team, and exhibit excellent communication, negotiation, and presentation skills. Additionally, you should have a strong understanding of logistics operations, service delivery, and client lifecycle management, be proficient in MS Excel, and have knowledge of analytics tools such as VBA, SQL, R, and Python. In terms of behavioral skills, you should demonstrate leadership and team management capabilities, maintain a strong customer-centric approach with a problem-solving mindset, be able to manage multiple stakeholders, work efficiently in a fast-paced environment, and exhibit proactive, self-driven, and accountable behavior with a high sense of ownership.,

We are looking for a skilled professional with 5-10 years of experience to join our team as a Manhattan-ILS expert. The ideal candidate will have a strong background in the field and excellent analytical skills. Roles and Responsibility Collaborate with cross-functional teams to design and implement effective solutions. Develop and maintain complex models using Manhattan-ILS techniques. Analyze data to identify trends and patterns, providing insights to stakeholders. Design and deliver training programs to enhance team capabilities. Troubleshoot issues and provide technical support to ensure seamless operations. Stay updated with industry developments and emerging technologies. Job Requirements Strong understanding of Manhattan-ILS concepts and principles. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a team environment and communicate effectively. Strong organizational and time management skills with the ability to prioritize tasks. Experience with data analysis and visualization tools is an added advantage. Strong knowledge of industry trends and best practices in the field. Additional Info The selected candidate will be working on a Contract-to-Hire basis.

We are looking for a skilled professional with 9 to 14 years of experience to join our team as a Service & Operations Manager in the BFSI industry, specifically at Equitas Small Finance Bank. Roles and Responsibility Oversee daily operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Manage budgets and resources to achieve business objectives. Collaborate with cross-functional teams to drive growth and improvement. Analyze market trends and competitor activity to identify opportunities. Foster strong relationships with stakeholders to promote brand visibility. Job Requirements Proven experience in managing services and operations within the BFSI sector. Strong understanding of financial products and services. Excellent leadership and communication skills. Ability to analyze data and make informed decisions. Experience in budgeting and resource management. Strong problem-solving skills to resolve operational issues.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management: Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Accountable and responsible for all Service Operations Processes (Incident, Request, Problem, Capacity etc.), amend and create new processes where appropriate. Take ownership of all major incidents and coordinate efforts across multiple teams and departments from identification through resolution. Coordinates the activities for Problem Management. Send clear and regular communications to various stakeholders during major incidents to keep everyone informed. Manage the service desk tool (s), enhance and innovate where appropriate. Maintain, monitor and improve services. Liaison to customer for escalations and service quality. Identify project risks and issues, maintain risk register, and issues logs. Ensure that all operational procedures are executed. Responsibility for the testing and monitoring of all DR procedures. Reporting: Ensure customer satisfaction levels are maintained. Report on KPIs and SLA achievements, on daily, weekly, and monthly intervals where appropriate. Major incident reporting. Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels. Vendor Management Management of local and global suppliers. Develop and maintain professional / trustworthy relationships with vendors. Negotiate pricing and contract reductions where appropriate. Complete vendor assessment forms. Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc). Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc). Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project. Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience: 3rd Level Degree in IT Discipline or similar. 3+ years in a management/leadership role delivering service against SLAs or agreed targets. Strong leadership and influencing capabilities. Good presentation skills and Communication skills. Good documentation skills. PM certification desirable. Experience with OLAs, managing internal customers. Experience in working with business auditors and the associated documentation. Experience with managing vendors, and budgets. Experience leading an IT team either in Supervisor, Team Lead or Manager role. ITIL Certified v4 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Date 14 Jul 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Your future role Take on a new challenge and apply your engineering expertise in a new cutting-edge field. Youll work alongside passionate, motivated, and dedicated teammates. You'll analyze project and program security needs (including laws and local regulations), determine security objectives, and develop strategies to address key security risks. Day-to-day, youll work closely with teams across the business on cybersecurity architecture definition, requirement allocation, and much more. Youll specifically take care of defining the cybersecurity context and conducting cybersecurity risk analyses, but also contribute to the implementation of security measures and governance. Well look to you for: Leading and contributing technically to the architectural elements in the tender and project design phases Planning security activities within the development lifecycle, estimating costs and durations, and identifying training needs Providing expertise and governance to ensure adherence to product standards in technical design meetings for tenders and projects Obtaining agreements from project/program stakeholders and customers on the set of security measures to be implemented Promoting the Alstom Code of Ethics and adhering to the highest standards of ethical conduct Reporting on program/project cybersecurity status related to architectural elements Playing the role of project cybersecurity manager on selected projects, delivering on project quality, cost, and delivery (QCD) objectives while adhering to methodologies and standards All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Degree in Computer Engineering or Software Engineering Experience with direct responsibility for hands-on architecture, design, and development Experience related to cybersecurity, including deployment of security technologies Knowledge of Alstom Products & Solution Portfolio Experience in embedded or industrial systems (e.g., railway or aeronautics) Familiarity with cybersecurity solutions and areas Understanding of architecture concepts and techniques for systems, networks, operating systems, and associated programming languages Knowledge of key cybersecurity standards and regulations, such as ISO 2700X, 62443, NIST, NIS, and French LPM Expertise in network deployment (train communication system standpoint) Experience with integrating networks (between Alstom networks and customer networks) Ability to manage dataflow matrices between subsystems in external firewalls Experience deploying ePo and syslog for standalone projects Experience deploying IDS on-site Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from boring daily routines Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our hybrid working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development through award-winning learning programs Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Skill required: Finance & Accounting - Accounting & Financial Reporting Standards Designation: Delivery Lead Senior Manager Qualifications: BCom/MCom/Chartered Accountant Years of Experience: 16 to 25 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.General Accounting practicesA set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements. What are we looking for Account ManagementClient ManagementAbility to establish strong client relationshipStrong analytical skillsAbility to handle disputesThought leadershipCorporate FinanceFinancial ManagementContracts Analysis Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom,MCom,Chartered Accountant

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Program Project Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : We are looking for a detailoriented and experienced Network Project Manager to oversee the planning execution and delivery of network infrastructure projects This role involves coordinating techni Summary :As a Program/Project Management Lead, you will manage the overall delivery of a program or project to achieve business outcomes. Your typical day will involve defining project scope, monitoring the execution of deliverables, and communicating with multiple stakeholders to manage expectations, issues, and outcomes effectively. You will play a crucial role in ensuring that the project aligns with the strategic goals of the organization while fostering collaboration among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular meetings to ensure alignment and address any challenges that may arise.- Develop and maintain comprehensive project documentation to track progress and outcomes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Project Management.- Strong organizational and leadership skills to guide teams effectively.- Excellent communication skills to convey project goals and updates to stakeholders.- Ability to analyze project data and metrics to inform decision-making.- Experience in risk management and mitigation strategies. Additional Information:- The candidate should have minimum 5 years of experience in Program Project Management.- A 15 years full time education is required. Qualification We are looking for a detailoriented and experienced Network Project Manager to oversee the planning execution and delivery of network infrastructure projects This role involves coordinating techni

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Infrastructure Service Management Good to have skills : Incident ManagementMinimum 2 year(s) of experience is required Educational Qualification : 15 yrs of minimum education Summary :As an Application Tech Support Practitioner, you will engage in the delivery of Information Technology Infrastructure Library service operations processes. Your typical day will involve managing and coordinating various ITIL processes, ensuring that incidents are resolved efficiently, changes are implemented smoothly, and configurations are maintained accurately. You will also focus on problem management and release management, contributing to the overall stability and performance of IT services while collaborating with team members to enhance service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation and reporting of service operations metrics to identify areas for improvement.- Engage with stakeholders to gather requirements and feedback for service enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Good To Have Skills: Experience with Incident Management.- Strong understanding of ITIL frameworks and best practices.- Experience in managing service requests and incidents effectively.- Ability to analyze and troubleshoot technical issues in a timely manner. Additional Information:- The candidate should have minimum 2 years of experience in Infrastructure Service Management.- This position is based at our Gurugram office.- A 15 yrs of minimum education is required. Qualification 15 yrs of minimum education

Skill required: Talent Development - Learning Content Development Designation: Service Delivery Operations Team Lead Qualifications: BE/BSc/Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Project Management which involves:Experience / expertise in executing a Learning Design and Development processUnderstanding client requirements from a learning standpointAbility to collaborate with the team, client stakeholders and ensure that a learning solution is provided to the clientResponsible for stakeholder management from a timeline, budget and overall quality standpointCreate estimates based on the solutionCreate schedules, manage staffing and deliver to client requirementsGood with risk management, able to identify risks and communicate risks proactively to the client - agree on a resolution with the clientEnsure that the required SLAs of Quality, Timelines and Client stakeholder management are metTalent Development processDevelop learning activities and supporting materials according to the content design plan. What are we looking for Program Project ManagementAgile Project ManagementProblem-solving skillsAbility to perform under pressureCommitment to qualityAbility to work well in a teamResults orientationTeam ManagementLearning Delivery InstructionLearning Content Analysis Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BE,BSc,Any Graduation

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Program Project Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will manage the overall delivery of a program or project to achieve business outcomes. Your typical day will involve defining project scope, monitoring the execution of deliverables, and communicating with multiple stakeholders to manage expectations, issues, and outcomes effectively. You will play a crucial role in ensuring that the project aligns with the strategic goals of the organization while fostering collaboration among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular meetings to ensure alignment and address any challenges that may arise.- Develop and maintain comprehensive project documentation to track progress and outcomes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Project Management.- Strong organizational and leadership skills to guide teams effectively.- Excellent communication skills to convey project goals and updates to stakeholders.- Ability to analyze project data and metrics to inform decision-making.- Experience in risk management and mitigation strategies. Additional Information:- The candidate should have minimum 5 years of experience in Program Project Management.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Insurance Services - Business Intelligence (BI) Reporting Tools Designation: Service Delivery Operations Associate Manager Qualifications: BTech Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "EducationHigher education in the field of engineering, technologies, science, business, or other related fields.Working experience10+ years prior experience in a Engineering/Developer role within Business Process Outsourcing (BPO) environment with responsibility for BI tool development, maintenance, process analysis in support of process migrations and / or improvements. Language skillsExcellent English and recommended proficiency in a second EU language." What are we looking for "We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Business Intelligence (BI) Reporting refers to the process of collecting, processing, & presenting business data to help organizations make informed decisions. It involves using software & tools to transform raw data into meaningful insights through reports, dashboards, & visualizations." Roles and Responsibilities: "Manage all aspects of accessing, manipulating, and analyzing data for the client. Lead and guide a team of software engineers and analysts.Develop, maintain and enhance interactive dashboards using Business Intelligence and Reporting tools (e.g., Cognos, Power BI, Tableau, Qlikview).Design, develop and implement critical reporting and automation solutions.Establish relationships with Business Leadership and create mutual understanding of overall parameters and goals for common process. Establish and monitor acceptable metrics. Recommend, develop, and implement changes to workflow for greater efficiencies in meeting goals. Communicate frequently and effectively with local and global stakeholders to ensure analytics and reporting needs are met; generate ideas for using data to enhance decision making. Coordinate with local functional leads to track, maintain, report, and improve operational metrics. Ensure accuracy and appropriateness of data.Serve across geographic and organizational boundaries to implement best practices; seek and achieve consensus and buy-in on key initiatives. Present complex analytics results to management (verbal, written, or charts formally and informally) in a clear fashion.Understand the available data sources and uses/limitations/required improvements of this data so that required analytics are performed as efficiently/accurately as possible.Recognize patterns and trends in data; drill down to granular level to resolve issues and reconcile discrepancies. Participate in strategic planning efforts, ensuring that process, application, and data architectures are appropriately aligned with business strategy and architecture.Instruct other staff as necessary to ensure data is captured appropriately.Utilize key performance indicators for measuring operational cost-drivers and identify opportunities, improvement, operating design, automation, etc. Serve as a local point of contact for metrics related to process re-engineering initiatives. Provide governance and ensure standardization is maintained relative to a common operating model.Serve the clients and employees of the delivery center in accordance with the established standards for work, incl. meets the requirements of all internal instructions, connected to the level and quality of the service. Ensure consistency, accuracy and quality of customer service.Strictly comply the stipulated obligations and terms in accordance with signed service level agreements for servicing other functional units within the company (SLA)." Qualification BTech

Skill required: Asset Management - Asset Portfolio Analysis Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Uses extensive knowledge to consult on complex compliance and risk issues. Keeps abreast of new laws and regulations to determine impacts on firm compliance standards. Collaborates with management to develop new policies and practices to ensure compliance with legal requirements.You will be working as a part of Investment Banking team which specializes primarily in selling securities and underwriting the issuance of new equity shares to raise capital funds. They act as intermediaries between security issuers and investors and help new firms to public.Structure and conduct analysis on the business portfolio of a company to assess baseline performance and make suggestions on how to improve overall portfolio performance in part or in whole. What are we looking for Bachelor s degree or the equivalent combination of education and relevant experience AND 12-14 years of total relevant work experience Roles and Responsibilities: Leads highly complex projects and serves as a subject matter expert for operational compliance issues. Provides guidance to lower-level associates working on less complex issues.Responsible for ensuring that managers/teams across the firm are aware of internal processes regarding compliance and that they are implementing programs to follow policies applicable to their areas.Serves as an advisor to the business on compliance-related issues. Consults with managers on new firmwide policies, guiding them on matters related to implementation and compliance; monitors ongoing compliance across all teams. Designs andExecutes education and training programs for employees whose functions or responsibilities involve compliance with applicable firm policy and regulatory and industry laws.Leads projects to resolve process issues and to evaluate plan documents and administrative forms for compliance issues.Collaborates with management on plan design and/or administrative enhancements to influence best practices while meeting client objectives.Conducts formal vendor performance reviews to help inform vendor selection process. Provides leadership with due diligence reports when new vendors are required and rationale for vendor changes. May participate in vendor selection and negotiation of contracts. Qualification Any Graduation

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Google Cloud Platform Administration Good to have skills : Microsoft Windows Server Administration, Python (Programming Language), Shell ScriptingMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in a dynamic work environment where you will provide ongoing technical support and maintenance for both production and development systems. Your typical day will involve addressing various technical issues, collaborating with team members, and ensuring that all configured services operate smoothly across different platforms. You will be responsible for troubleshooting hardware and software problems, implementing technology solutions, and contributing to the overall efficiency of the systems in place. Your role will require a proactive approach to problem-solving and a commitment to maintaining high standards of service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Technical experience & Professional attributes:- Must To Have Skills: Proficiency in Google Cloud Platform Administration, Microsoft Windows Server Administration, Python (Programming Language), Shell Scripting.- Good To Have Skills: Experience with Microsoft Windows Server Administration, Python (Programming Language), Shell Scripting.- Strong understanding of cloud infrastructure management and deployment.- Experience with troubleshooting and resolving technical issues in a timely manner.- Familiarity with network protocols and security best practices.Education qualifications:- A 15 years full time education is required. Additional Information:- The candidate should have minimum 3 years of experience in Google Cloud Platform Administration.- This position is based at our Kolkata office. Qualification 15 years full time education

Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamPrioritization of workload Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with remote desktop support tools.- Familiarity with system configuration and maintenance.- Understanding of network connectivity issues and solutions.- Ability to provide training and support to end-users. Additional Information:- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and utilizing global delivery capabilities to enhance service quality. You will engage with stakeholders to understand their needs and provide effective solutions, while also mentoring team members to foster a collaborative environment. Your role will require you to adapt to changing project requirements and maintain a focus on delivering exceptional security services. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in SailPoint IdentityIQ.- Strong understanding of identity governance and administration.- Experience with access management and compliance reporting.- Familiarity with security frameworks and best practices.- Ability to analyze and troubleshoot identity-related issues. Additional Information:- The candidate should have minimum 5 years of experience in SailPoint IdentityIQ.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do ead, understand and analyze client process as per the business rules as a subject matter expert.Execute the process accurately and timely as a hands-on processor.Master the given process and help the team members to overcome process related queriesEscalate issues and seek advice when faced with complex issues/problems.Pay close attention to quality of written and verbal English skills within Team.Creates a logical plan, realistic estimates and schedule for an activity or project segment.Ensure LWIs are followed and updated regularly and train the team members on process updates.Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.Participates in various internal or client initiatives related to Process.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Plan proper allocation of work.Support Team lead / Manager with Daily stats / reporting and MOS.Enrich team members with a clear sense of direction and understanding of each others responsibilities.To be available on the floor through the day to resolve process related issues.Participate in Team building activities.Complete training need analysis for the team on timely manner through quality reports and knowledge testsCreate effective QC and Audit mechanism within process to ensure delivery on SLAs.Assist in training/educating HRO personnel on learning and acquired skills in process.Assist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration What are we looking for HR ExperiencePeople Movement Experience Problem Solving Workday Experience a plusMS Office Experience Strong MS Office and Excel skills with focus on data analyticsResults & detail-orientedAt least 4 years of HR ExperienceWorkforce administration experience is a plus Workday Experience is a plusHR Domain certification would be a plus Strong MS Office and Excel skills Good organizational & prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player.Attention to detail.Focus on high data accuracy.Quality driven in communications and all system transactions.Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriateGood written and verbal skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Marketing Operations - Digital Project Management Designation: Service Delivery Ops Team Lead Qualifications: Graduate - Diploma in Any Discipline Years of Experience: 7 to 11 years Language - Ability: English(International) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designOverseeing the planning, execution, and delivery of projects that primarily rely on digital tools and technologies. It encompasses managing tasks, resources, timelines, and communication channels to ensure successful project outcomes in the digital realm. What are we looking for Min. 8-10 years of experience managing digital (banners, emails, websites. Etc) contentMin. 3-4 years of experience managing a team/multiple projectsProficient in MSO (Word, Excel, PowerPoint) and any Project Planning toolsAgile project managementExceptional leadership skills, Communications skills & Client Management skillsKnowledge on any CMS, Website publishing, HostingStrong customer service, team development, problem solving skills and adaptability to changing environments Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsDevelops and maintains the maintenance plans/timelines, project plans/timelines, support plan summaries and production requirements documents Weekly status/planning session with the Client/Leads/TeamMonitoring and Reporting ProgressCreating Charts and SchedulesExtensive planning and project trackingManage and prioritize multiple projectsManage efficiently the pool of resourcesMonitor and manage the project riskManage changes on project scopeReport to the steering committee, raising strategic issuesDevelop and improve work processes and metricsCoordinate and ensure quality standards are metIdentifying and communicating risks/issues to the management in a timely mannerResponsible for accomplishing the project objectives within the constraints of the projectManage internal communications and external client relations with the ability to lead discussions and conference communications Qualification Graduate - Diploma in Any Discipline

Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamPrioritization of workload Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Asset Management - Asset Portfolio Analysis Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Uses extensive knowledge to consult on complex compliance and risk issues. Keeps abreast of new laws and regulations to determine impacts on firm compliance standards. Collaborates with management to develop new policies and practices to ensure compliance with legal requirements.You will be working as a part of Investment Banking team which specializes primarily in selling securities and underwriting the issuance of new equity shares to raise capital funds. They act as intermediaries between security issuers and investors and help new firms to public.Structure and conduct analysis on the business portfolio of a company to assess baseline performance and make suggestions on how to improve overall portfolio performance in part or in whole. What are we looking for Bachelor s degree or the equivalent combination of education and relevant experience AND 10+ years of total relevant work experience Roles and Responsibilities: Leads highly complex projects and serves as a subject matter expert for operational compliance issues. Provides guidance to lower-level associates working on less complex issues.Responsible for ensuring that team members across the firm are aware of internal processes regarding compliance and that they are implementing programs to follow policies applicable to their areas.Serves as an advisor to the business on compliance-related issues. Consults with managers on new firmwide policies, guiding them on matters related to implementation and compliance; monitors ongoing compliance across all teams. Designs andExecutes education and training programs for employees whose functions or responsibilities involve compliance with applicable firm policy and regulatory and industry laws.Leads projects to resolve process issues and to evaluate plan documents and administrative forms for compliance issues.Collaborates with management on plan design and/or administrative enhancements to influence best practices while meeting client objectives.Conducts formal vendor performance reviews to help inform vendor selection process. Provides leadership with due diligence reports when new vendors are required and rationale for vendor changes. May participate in vendor selection and negotiation of contracts. Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Quality Management, Quality Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to resolve issues effectively. You will be dedicated to maintaining high-quality standards and ensuring that our systems function optimally, contributing to an exceptional client experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of quality management processes to enhance service delivery.- Provide training and support to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Quality Management.- Strong analytical skills to assess service quality and identify areas for improvement.- Experience in developing and implementing quality assurance processes.- Ability to communicate effectively with clients and team members to ensure clarity and understanding.- Familiarity with service desk tools and technologies to enhance operational efficiency. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Quality Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education