The role requires someone who can drive conversions, improve call quality, manage omnichannel integrations, and enhance overall operational efficiency. Core Responsibilities Understanding and knowledge of Healthcare Domain Lead end-to-end call centre operations (inbound + outbound) Drive conversions, productivity, customer experience and call quality Manage teams, workforce planning, queue performance and escalations Implement SOPs, QA standards, compliance and process efficiency Technical & System Expertise Strong understanding of advanced telephony platforms and dialer types (predictive / progressive / preview / power) Knowledge of IVR routing, skill mapping, call flows and performance monitoring Familiarity with CRM integration, API workflows and omnichannel setups (WhatsApp, Chat, Email, Social) Understanding of new age solutions Exposure to AI-driven tools (speech analytics, auto QA, predictive allocation) Ability to implement automation for follow-ups, reporting, tracking and insights Analytics & Metrics Understanding Well-versed with key call centre KPIs:, AHT Average Handle Time, ASA Average Speed of Answer, FCR – First Call Resolution Call Quality Score & Conversion ratio Ability to analyse data and generate actionable MIS dashboards Expert in Excel and PPT Experience & Background 10–12 years call centre leadership experience (preferred Healthcare/ Call centre domain) Experience managing sales + service environments + team Strong communication, problem-solving, data-driven mindset Stakeholder coordination with Sales, IT, Sales and Marketing, Operations, QA, HR & Training. Interested candidates can share resume at arpana.singh@maxhealthcare.com
Job Responsibilities • Ensure all assigned audits are performed in a manner that reflects the highest professional standards and complies with the guidelines of IIA and ICAI • Comply with defined audit procedures • Keep track of open items from respective reviews, do follow up with auditee & perform testing &update the status • Lead / participate in Exit meetings with Unit/ HO Management • Release Draft report to the auditee post review & discussions • Update Pentana • Maintains & keep updated audit checklists & plan • Develop & maintain working relationships with key stakeholders in the organisation • Assist in preparing ACM deck & other decks for senior management. Job Requirements Education- CA / ICWA/ MBA full time (CIA / CFE, CISA/DISA will be preferred) Experience - 3-8 years post qualification experience
You’ll build and evolve the tooling, platforms, and “golden paths” that let our product teams ship fast with confidence. This is a hands-on role blending infrastructure engineering and DevOps with a strong focus on developer experience and productivity. What you’ll do Own our Internal Developer Platform (IDP): design, build, and maintain self-service workflows, templates, and paved roads for app teams. Infrastructure as Code: develop, review, and standardize Terraform modules and stacks across environments (prod/non-prod). CI/CD at scale: improve pipelines (build, test, deploy, release), enforce quality gates, and reduce lead time to production. Observability & reliability: instrument golden signals, standardize logging/metrics/tracing, and automate SLO enforcement. Environment management: automate ephemeral environments and repeatable dev/test setups. Performance & productivity: remove toil, benchmark and improve developer feedback loops. Required skills & experience Terraform (strong): authoring reusable modules, workspaces, versioning, state management, and DR patterns. Cloud: AWS (networking, compute, storage, IAM). Containers & orchestration: Docker fundamentals CI/CD tooling: Any platform is okay Scripting & automation: Python, Go, or Bash; strong Git workflows. Observability: Prometheus/Grafana, Open Telemetry, ELK/EFK, or equivalent. Collaboration: clear technical writing, ability to influence without authority, and empathy for developer needs.